Western Digital Dual-option Backup USB 2.0 User manual

Western Digital
External USB Hard Drive
Dual-option Backup
USB 2.0
User Manual

Western Digital
WD Dual-option Backup External USB Hard Drive
User Manual
Information furnished by Western Digital is believed to be accurate and reliable. However, no responsibility is assumed by
Western Digital for its use nor for any infringement of patents or other rights of third parties which may result from its use. No
license is granted by implication or otherwise under any patent or patent rights of Western Digital. Western Digital reserves the
right to change specifications at any time without notice.
© 2004 Western Digital Technologies, Inc. All rights reserved.
Western Digital and the Western Digital logo are registered trademarks and WD, WD Dual-option, and Safe Shutdown are
trademarks of Western Digital Technologies, Inc. Retrospect and the Dantz logo are registered trademarks of Dantz Development
Corporation. Other marks may be mentioned herein that belong to other companies.
2779-001014-A00 06/04

TABLE OF CONTENTS - i
Table of Contents
1 Getting Started
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Updating Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Recording Your Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Registering Your Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 Setting Up
Windows 98SE/Me/2000/XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Macintosh OS v9.2.2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Macintosh OS X v10.2.8+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3Connecting the Drive
Connect the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Safe Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
WD Button Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4 Using the Backup Software
Manual Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Changing Your Manual Backup Settings . . . . . . . . . . . . . . . . . . . . . . . . . 12
Automatic Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Changing Your Automatic Backup Settings . . . . . . . . . . . . . . . . . . . . . . . 16
Restoring Files From a Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Additional Features of Retrospect Express . . . . . . . . . . . . . . . . . . . . . . . . 16
5 Positioning the Drive
Installing the Drive Stands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
6Disconnecting the Drive
Windows Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Macintosh Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing Retrospect Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing WD Button Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

TABLE OF CONTENTS - ii
7 Troubleshooting
Frequently Asked Questions - USB Information . . . . . . . . . . . . . . . . . . . 20
Frequently Asked Questions - Installation . . . . . . . . . . . . . . . . . . . . . . . . 21
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
8 Appendix
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Agency Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Radio Frequency Interference Statement . . . . . . . . . . . . . . . . . . . . . . . . . 23
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
One-Year Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

GETTING STARTED - 1
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Getting Started
Thank you for purchasing the WD Dual-option backup external USB hard drive. Hi-speed
storage, conveniently placed buttons and easy-to-use backup features make this external drive
an ideal solution for that much-needed additional storage and a perfect place to back up your
valuable data, music, photos, and movies. This user manual provides step-by-step installation
instructions and other important information regarding your WD product. For the latest
Western Digital product information and news, visit our Web site at www.westerndigital.com.
Kit Contents
!WD Dual-option Backup external USB 2.0 hard drive
!6 ft. (1.8m) USB 2.0 certified cable
!Installation CD with Dantz®Retrospect®Express backup software and detailed user
manuals
!AC adapter with power cord
!Quick Install Guide
!Vertical stands
!Feet for horizontal placement
System Requirements
Note: It is recommended that you install the latest service pack (SP) and updates to obtain the
highest performance and reliability. See page 2 for direct links.
Windows®
!Available USB 2.0 or 1.1 port*
!Windows 98SE/Me/2000/XP
*USB 2.0 host required for Hi-Speed USB 2.0 performance. USB 2.0 is highly recommended because of the
significant reduction in filetransfertimecompared to USB 1.1.
Note: To determine whether your system supports USB 2.0, see "USB Information" on page 20.
1
Macintosh®
!Available USB 2.0 or 1.1 port*
!Mac®OS v9.2.2 or Mac OS X v10.2.8+

GETTING STARTED - 2
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Updating Your Operating System
Windows
Updating your operating system using Windows Update
(Start > Windows Update) or go to windowsupdate.microsoft.com. The following are direct
links:
!Windows XP Service Pack 1
http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/express.asp
!Availability of Windows Service Pack 1 USB 1.1 and 2.0 Update
http://support.microsoft.com/?kbid=822603
!Windows 2000 Service Pack 4
http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp
Macintosh
Go to the Apple menu and select Software Update. For more information regarding updating
your system, visit http://www.apple.com/macosx.
Recording Your Drive Information
In the table that follows, enter the serial number, model number, and purchase date for your
new Western Digital product. The complete serial number and model number are on the
large label located on the back panel of the unit. You will need this information for setup and
technical support.
IMPORTANT: Do not remove, tear, or damage the tape seal or any labels from the drive;
these actions will void the warranty.
Serial Number:
Model Number: Purchase Date:

GETTING STARTED - 3
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Registering Your Product
Register online now at https://www.wdc.com/en/products/registration.
Handling Precautions
Western Digital products are precision instruments and should be handled with care during
unpacking and installation. These drives may be damaged by rough handling, shock, or
vibration. Be aware of the following precautions when unpacking and installing your external
hard drive:
!Do not unpack the unit until you are ready to install it.
!Do not drop or jolt the drive.
!The unit should not be moved during drive activity.
!The unit is not intended as a portable device.
!Do not attempt to open the drive and service it yourself. Removing the cover may expose
you to harmful electrical voltages and will void the warranty.
!Do not open the external hard drive case or your warranty is void.
!To allow proper ventilation, do not block the air slots on the underside, top, or rear of the
enclosure. Do not stack any objects on top of the drive that may block ventilation.
IMPORTANT:This product contains no user-serviceable parts. Refer servicing to
authorized WD personnel or an authorized WD service center only.

SETTING UP - 4
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Setting Up
The installation CD contains the Retrospect Express backup software as well as important
drivers for your WD Dual-option backup external USB drive. Carefully follow the
appropriate procedure for your operating system.
Windows 98SE/Me/2000/XP
1. Insert the installation CD into your CD-ROM drive. The program will autorun and
display a setup menu. Select the option to Install Retrospect Express for Western Digital.
2. Retrospect Express Installer launches and displays the following window:
3. The license agreement screen will display. To proceed, select I accept the terms in the
license agreement and click Next.
2

SETTING UP - 5
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
4. In the next screen, select the Recommended installation option and click Next.
5. After installation is complete, click Finish.
6. Launch Retrospect Express from the Start menu. Go to Start > Program Files >
Retrospect > Retrospect 6.5. The software immediately asks you for a license code. Since
your Western Digital edition has already been licensed, the license code field is
automatically filled in. Click OK.
7. In the next screen, you will be prompted to register Retrospect Express. Select Register
Now to complete the registration information and click either the option to e-mail, or
print and fax the information.
8. Proceed to "Connecting the Unit" on page 8.

SETTING UP - 6
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Macintosh OS v9.2.2
1. To format or reinitialize the drive, select Control Panel > Extensions Manager from the
Apple menu.
2. Disable File Exchange from the extensions list by clearing the adjacent check box and
click Restart.
3. After restart, a message appears asking you to initialize the drive. Enter a name, select
Mac OS Extended from the menu, and click Initialize.
4. Click Continue to confirm drive initialization. A hard drive icon with the name you
assigned will appear on the desktop after the formatting process is completed. To
re-enable File Exchange, select the check box in Extensions Manager and click Restart.
5. After restart, insert the installation CD into your CD-ROM drive.
6. A Retrospect Express CD icon will appear on the desktop screen. Double-click on the CD
icon to access its contents. Double-click on the Retrospect Express Installer icon to begin
setup.
7. Click the button to accept the license agreement in the next window and follow the
on-screen instructions to complete the install. After the installation is complete, go to the
Applications folder and launch Retrospect Express.
8. Retrospect Express will ask you to personalize your software copy. Complete the fields for
your name and organization, accept the included license code, and click OK.
9. In the next screen, you will be prompted to register Retrospect Express. Select
Register Now to complete the registration information and click either the option to
e-mail, or print and fax the information.
10. Proceed to "Setting Up the Backup Software" on page 10.
IMPORTANT - Macintosh users only: You must reinitialize the Western Digital drive to
HFS Extended format (or other Mac OS drive formats) prior to using the installation CD.
Skip to page 8 to connect the unit; then follow the steps below to format and set up the
drive.

SETTING UP - 7
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Mac OS X v10.2.8+
1. To format or reinitialize the drive, select Applications > Utilities > Disk Utility. Select
your new drive on the left panel and click on the Erase tab on the right. The following
window displays:
2. Select Mac OS Extended from the Volume Format menu and enter a name for your drive
in the field.
3. Click Erase to begin drive format. A hard drive icon with the name you assigned will
appear on the desktop after the formatting process is completed.
Note: To partition the drive into multiple volumes for use as both a bootable backup drive
and also for general storage, select the Partition tab from the Disk Utility program menu
and follow the instructions to create two separate partitions. Your newly formatted drive is
ready to use.
4. Insert the installation CD into your CD-ROM drive.
Note: For Mac OS X and later, you may need to provide your administrative password to
install Retrospect Express and all the necessary drivers for the unit.
5. A CD icon named Retrospect Express will appear on the desktop screen. Double-click on
the CD icon to access its contents. Double-click on the Retrospect Express Installer icon
to begin setup.
6. Click the button to accept the license agreement in the next window and follow the
on-screen instructions to complete the wizard. After the installation is complete, go to the
Applications folder and launch Retrospect Express.
7. Retrospect Express will ask you to personalize your software copy. Complete the fields for
your name and organization. Accept the included license code, and click OK.
8. In the next screen, you will be prompted to register Retrospect Express. Select
Register Now to complete the registration information and click either the option to
e-mail, or print and fax the information.
9. Proceed to "Setting Up the Backup Software" on page 10.
IMPORTANT - Macintosh users only: You must reinitialize the Western Digital drive to
HFS Extended format (or other Mac OS drive formats) prior to using the installation CD.
Skip to page 8 to connect the unit; then follow the steps below to format and set up the
drive.

CONNECTING THE DRIVE - 8
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Connecting the Drive
Note: To determine whether your system supports USB 2.0, see "USB Information" on
page 20.
1. Connect one end of the power cord into the DC power supply socket located on the back
of the unit (Figure 1).
2. Connect the other end of the AC adapter to the electrical cord. Plug the electrical cord
into an electrical outlet.
3. Connect one end of the USB 2.0 interface cable to the USB 2.0 port located on the back
of the unit (Figure 1).
4. Connect the other end of the USB 2.0 interface cable to an available USB 2.0 or USB 1.1
port on your computer. USB 2.0 provides much greater performance than USB 1.1.
5. Press the power button to turn on the unit. Your operating system will automatically
detect the external USB drive. The area around the power button will illuminate blue and
will flash to indicate drive activity.
Caution: Do not drop or jolt the unit or attempt to open the unit and service it yourself.
These actions will void the warranty.
power supply socket
USB 2.0 port
Kensington security
lock connection
USB 2.0 cable
power supply cable
power button
USB cable to USB port
on computer
Manual backup button
(two folders icon)
Automatic Backup button
(clock icon)
Figure 1
3

CONNECTING THE DRIVE - 9
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
6. A new hard drive icon will appear in the My Computer window for PC users or on your
desktop for Mac users. Your drive is preformatted as a single FAT32 partition and is now
ready to use. Proceed to "Setting Up the Backup Software" on page 10.
Formatting the Drive
The WD Dual-option USB external hard drive is preformatted as a single FAT32 partition for
compatibility with all Windows operating systems. The FAT32 file system has a maximum
file transfer of 4 GB and cannot create partitions larger than 32GB. Windows XP and 2000
users can overcome these file size limitations by reformatting the drive to the NTFS file
system using the Disk Management utility. Windows 98 and Me do not support NTFS. For
further instructions, refer to your operating system manual or visit support.wdc.com and
download the WD knowledge base article ID# 1053 for Windows 2000 or ID# 1021 for
Windows XP.
Using Safe Shutdown™
Safe Shutdown is a WD-exclusive feature that ensures that all your data has been safely
transferred before shutting down the drive. If the drive is idle or has not been used for 10
minutes, the drive will spin down to save energy while keeping the case cool.
1. To shut down the unit, press the power button once. You will hear the drive power down
and the power light will turn off. If there are active windows open, a dialog box will
appear prompting you to either continue or cancel shutdown.
2. The drive has now been properly shut down, and you can safely disconnect the unit. You
do not have to follow the procedures from “Disconnecting the Unit” on page 18.
Note: The unit can be "forced" to shut down by pressing the power button for 4 seconds.
WD Button Manager
The WD Button Manager application manages the dual-option backup functionality. The
icon in the system tray (typically located on the bottom right-hand corner of your desktop
screen) turns blue. When the unit is powered off or disconnected from your system, the icon
will disappear. When the unit is having problems communicating with the backup software,
the icon will turn red.
WA R N IN G : Close all active applications before shutting down the drive to prevent data loss.
New hard drive icon
WD Button Manager
system tray icon

USING THE BACKUP SOFTWARE - 10
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Using the Backup Software
The following are instructions for both Windows and Macintosh to set up your
WD Dual-option Backup USB hard drive with Dantz Retrospect Express backup software.
Note: Retrospect Express is designed to duplicate your selected files for easy and convenient
backup. The software does not create backup images of your drive. For complete backup and
restoration of your system drive, you must first create a Disaster Recovery CD. For more
information, refer to the Retrospect Express User’s Guide located on the installation CD.
Manual Backup (Backup on Demand)
1. Press the Backup On Demand button on the front of the unit to launch the initial setup
wizard. Click Next.
2. Click on the storage drive you want to back up. This is the source drive that Retrospect
Express will back up every time you press the Backup On Demand button. Click Next.
4

USING THE BACKUP SOFTWARE - 11
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
3. Windows users and Mac OS 9.x users: By default, the software will copy Documents
Only which includes your contacts, work documents, music, and pictures. This is the
ideal choice for most users. The All Files option will copy all files including the operating
system and all application files, in addition to your documents. Make your selection and
click Next.
Mac OS X users only: You may select the type of files to back up in the following window.
Make your selection and click Next.
4. Select the drive on which to store your backup files. If you have multiple external drives
connected, the drive on which the button was pressed defaults as the destination. Click
Next.
Note: The destination cannot be the same drive selected as the source drive for backup in
step 2. Retrospect Express will not let you proceed until you choose a different destination
volume.

USING THE BACKUP SOFTWARE - 12
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
5. The last window summarizes the settings you specified in the Backup On Demand
wizard. If you need to make any changes, click Back. Otherwise, click Finish to complete
the wizard and begin your first backup. Every time you press the Backup On Demand
button, Retrospect Express will launch the wizard and back up your data.
Changing Your Manual Backup Settings
Follow the steps below if you want to change your Backup On Demand settings.
1. Press the Backup On Demand button.
2. The wizard displays a summary of your existing choices and gives you a ten second
countdown to accept the settings or click Modify to change your settings. Clicking
Modify will take you through the Backup On Demand wizard to make your desired
changes.
Note: See the preceeding "Backup On Demand" section for more details.

USING THE BACKUP SOFTWARE - 13
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Automatic Backup
1. Press the Automatic Backup button on the front of the unit to launch the initial setup
wizard. Click Next.
2. Click on the storage drive you want to back up. This is the source drive that Retrospect
Express will back up every time the automatic backup begins. Click Next.
3. Windows and Mac OS 9.x users: By default, the software will copy Documents Only
which includes your contacts, work documents, music, and pictures. This is the ideal
choice for most users. The All Files option will copy all files including the operating
system and all application files in addition to your documents. Make your desired choice
and click Next.

USING THE BACKUP SOFTWARE - 14
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Mac OS X users only: You may select the type of files to back up in the following window.
Make your selection and click Next.
4. Select the drive on which to store your backup files. If you have multiple external drives
connected, the drive on which the button was pressed defaults as the destination. Click
Next.
Note: The destination cannot be the same drive selected as the source drive for backup in
step 2. Retrospect Express will not let you proceed until you choose a different destination
volume.
5. Select how often you want to back up. Choose Every day or Once a week depending on
your preference and click Next.

USING THE BACKUP SOFTWARE - 15
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
6. If you choose Every day, specify the time for your backups.
7. If you choose Once a week, select both the day and time you want your backups to occur.
Click Next.
8. The last window summarizes the settings you specified in the Automatic Backup wizard.
If you need to make any changes, click Back. If you wish to start your first backup now,
select Start the backup now. Click Finish to complete the wizard. Your Automatic Backup
button is now illuminated blue, indicating that your backups are scheduled to occur
automatically.
IMPORTANT: Both the source and destination drive must be kept powered on for the
automatic backups to occur at their scheduled times. You may have to modify your power
management settings in your operating system.

USING THE BACKUP SOFTWARE - 16
WD DUAL-OPTION EXTERNAL USB HARD DRIVE
USER MANUAL
Changing Your Automatic Backup Settings
Follow the steps below if you want to edit your Automatic Backup settings, disable Automatic
Backup, or enable a previously set up Automatic Backup that is currently disabled.
1. Press the Automatic Backup button. The Automatic Backup button LED will
immediately begin to flash indicating that a change is in progress.
2. The wizard displays a summary of your existing choices and gives you a ten second
countdown. Depending on your current settings, it will either automatically Disable or
Enable the Automatic Backup.
3. To change your existing Automatic Backup settings, click Modify to go back through the
wizard to make your desired changes. Once you have made your selected changes or the
timer has expired, the LED will stop flashing and remain lit if the automatic backup is
scheduled.
Note: See "Automatic Backup" in the preceding section for more details.
Restoring Files From a Backup
Windows
1. Open the My Computer window and select the hard drive icon containing your backup.
2. Open the Retrospect Backup folder and open the folder named Backup of <Your Hard
Drive Name>. You can now select any file or folder and drag and drop the files to where
you want to restore them.
Note: If you are uncertain of the location of a file on your hard drive, use Windows Search
(Start > Search > For Files or Folders) to search for the files.
Macintosh
1. Select the hard drive containing your backup files.
2. Open the Retrospect Backup folder and open the folder named Backup of <Your Hard
Drive Name>. You can now select any file or folder and drag and drop the files to where
you want to restore them.
Note: If you are uncertain of the location of a file on your hard drive, use Finder’s Find
File or Sherlock to search for the files.
Additional Features of Retrospect Express
Retrospect Express includes additional features that are not integrated into the
Western Digital backup wizards. To learn more about the advanced features of Retrospect
Express, refer to the electronic Retrospect Express User’s Guide included on the Western
Digital installation CD.