Western Digital My Passport Pro User manual

My Passport®Wireless Pro &
My Passport®Wireless SSD
Wi-Fi® Hard Drive
User Manual

Accessing Online Support
▪Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup
▪Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com
▪Technical Support – Get technical and other support through email at: support.wdc.com/support
▪Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data
recovery information at: support.wdc.com/warranty
▪Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase
▪WD Community – Share your thoughts and connect with other WD users at: community.wdc.com
▪Phone Support – Get phone numbers for contacting support by region at: support.wdc.com

Table of Contents
_________
Accessing Online Support.................................................................................ii
_________
1 About Your WD Storage Device....................................................................1
Handling Precautions....................................................................................................... 1
Kit Contents...................................................................................................................... 1
Optional Accessories........................................................................................................1
About the Online Learning Center................................................................................. 2
System Requirements and Browsers..............................................................................2
Operating Systems..............................................................................................................2
Web Browsers..................................................................................................................... 2
Product Components...................................................................................................... 3
My Passport Wireless Pro/My Passport Wireless SSD (Top View)................................. 3
My Passport Wireless Pro/My Passport Wireless SSD (Back View)................................4
_________
2 Understanding the LEDs and Buttons..........................................................5
Power and Battery Status LED........................................................................................5
My Passport Wireless Pro/My Passport Wireless SSD Power and Battery Status.........5
Wi-Fi LED.......................................................................................................................... 6
LED Activity During SD/USB Import.............................................................................. 6
Other LED Behavior..........................................................................................................6
Buttons.............................................................................................................................. 7
_________
3 Setting up the Wireless Drive.......................................................................8
Turning on the Drive........................................................................................................8
Setting up the Drive for the First Time.......................................................................... 8
Using a Computer and Web Browser............................................................................... 9
About the Dashboard........................................................................................................ 12
Using WD My Cloud App on a Mobile Device.................................................................12
_________
4 The Dashboard at a Glance.........................................................................13
Launching the Dashboard..............................................................................................13
The Dashboard Home Page...........................................................................................13
Information Icons............................................................................................................14
Navigation Icons............................................................................................................. 15
Viewing Drive Status on the Home Page..................................................................... 15
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User Manual i

Capacity..............................................................................................................................16
Battery.................................................................................................................................16
Wi-Fi....................................................................................................................................16
Information..........................................................................................................................17
_________
5 Connecting the Drive.................................................................................. 18
Connections Overview.................................................................................................. 18
Making a Direct Wireless Connection.......................................................................... 19
Using a Web Browser to Connect Wirelessly.................................................................19
Connecting to a Home Wi-Fi Network and the Internet........................................... 20
Making the Home Wi-Fi Connection (Internet Access).................................................20
Removing a Wi-Fi Connection.........................................................................................22
Sharing and Modifying the Wi-Fi Connection................................................................ 23
Viewing or Changing the Drive’s Advanced Wi-Fi Settings...................................... 24
Access Point Settings........................................................................................................24
_________
6 Loading Content on Your Drive................................................................. 28
Loading Content using a USB Connection..................................................................28
Loading Content using a Wi-Fi Connection................................................................28
Devices on the same network..........................................................................................29
Mobile devices (using WD My Cloud)............................................................................. 29
Using a Compatible Wireless Camera......................................................................... 29
To enable FTP Access.......................................................................................................29
Backing up a Computer to the Drive........................................................................... 30
Backing up a Mac Computer............................................................................................30
Backing up a PC................................................................................................................. 31
_________
7 Using an SD™Card with the Drive.............................................................32
Manually Copying Data from an SD Card.....................................................................32
Automatically Copying Data from your SD Card........................................................ 34
Copy All/Copy New from your SD Card......................................................................34
Viewing Content Imported from an SD Card..............................................................34
Viewing Content Imported from a USB Drive............................................................. 35
_________
8 Playing/Streaming Videos, Photos............................................................36
Using the Drive as a Media Server................................................................................36
Enabling Media Streaming............................................................................................ 36
Using the Drive with Plex Media Server.......................................................................... 36
Twonky®Server.................................................................................................................37
Content Count................................................................................................................... 37
Accessing Your Content Using Media Players.............................................................38
WD Media Players............................................................................................................. 38
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Other Media Players..........................................................................................................38
Using the Drive with a DLNA-Enabled Mobile App.....................................................38
_________
9 Using the Battery.........................................................................................39
Improving Battery Life or Performance........................................................................39
Charging the Battery..................................................................................................... 39
Viewing Battery Status When Drive is Off...................................................................40
_________
10 Performing Administrative Functions....................................................... 41
Changing the Password and Device Name..................................................................41
Changing the Language................................................................................................42
Specifying Types of Access.......................................................................................... 42
Locking the Drive...........................................................................................................43
Rebooting and Shutting Down the Drive.....................................................................43
Save a Shortcut to My Passport Wireless Pro/My Passport Wireless SSD............... 43
_________
11 Resetting Your Drive and Password..........................................................44
Manually Resetting the Drive........................................................................................ 44
Restoring Factory Settings Using the Dashboard.......................................................44
_________
12 Updating Firmware.................................................................................... 46
Viewing the Firmware Version......................................................................................46
Updating with Available Firmware............................................................................... 47
Performing a Manual Update.........................................................................................47
_________
13 Getting Support......................................................................................... 48
System Reports..............................................................................................................48
Diagnostics..................................................................................................................... 49
Product Improvement Program....................................................................................49
_________
14 Problems and Solutions.............................................................................50
Password........................................................................................................................ 50
Name...............................................................................................................................50
Connections................................................................................................................... 50
Battery and Performance...............................................................................................51
Drive Format...................................................................................................................52
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_________
Appendix A Technical Specifications........................................................... 53
_________
Appendix B Compatible Media Formats.......................................................55
_________
Appendix C Regulatory Information.............................................................56
Safety Compliance.........................................................................................................56
CE Compliance For Europe...........................................................................................56
Environmental Compliance (China)..............................................................................56
Russia Federation...........................................................................................................56
Canada............................................................................................................................56
US.....................................................................................................................................57
ICES-003/NMB-003 Statement.....................................................................................58
Korea...............................................................................................................................58
Taiwan.............................................................................................................................58
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User Manual iv

1About Your WD Storage Device
This chapter includes the following topics:
Handling Precautions
Kit Contents
Optional Accessories
About the Online Learning Center
System Requirements and Browsers
Product Components
Handling Precautions
WD products are precision instruments and must be handled with care during
unpacking and installation. Rough handling, shock, or vibration can damage drives.
Always observe the following precautions when unpacking and installing your
external storage product:
▪ Do not drop or jolt the drive.
▪ Do not move the drive during activity.
▪ Do not place the drive on carpeting. Make sure the drive is on a clean, firm, and
stable surface.
Kit Contents
Your My Passport Wireless Pro/My Passport Wireless SSD storage drive kit includes:
▪ My Passport Wireless Pro/My Passport Wireless SSD storage drive
▪ USB 3.0 cable
▪ USB AC Power Adapter
▪ Quick Install Guide
▪ Shock-resistant Bumper (up to 1 meter protection; included with My Passport
Wireless SSD only)
Optional Accessories
For information about optional accessories for WD products, visit:
US www.wdstore.com
Europe www.wdstore.com.eu
Australia www.wdstore.com.au
Singapore www.wdstore.com.sg
All others Contact WD Technical Support in your region. For a list of Technical Support
contacts, visit http://support.wd.com and see Knowledge BaseAnswer ID 1048.
About Your WD Storage Device
My Passport Wireless Pro/My Passport Wireless SSD
User Manual 1

About the Online Learning Center
WD’s Online Learning Center (http://learn.mycloud.com) provides the latest
information, instructions, and software to help users get the most out of their WD
storage. This web-based guide is an interactive resource to walk users through
installing and using their My Passport Wireless Pro/My Passport Wireless SSD drive.
The Online Learning Center allows you to:
▪ Learn about your new product.
▪ Download the latest software for your product.
▪ Find in-depth, interactive information on how to explore each of your product’s
features.
▪ Access an always-available resource online, without a manual or CD.
System Requirements and Browsers
Operating Systems
Windows®macOS®
▪Windows 10
▪Windows 8
▪Windows 7
▪High Sierra (macOS 10.13)
▪Sierra (macOS 10.12)
▪El Capitan (OS X 10.11)
▪Yosemite (OS X 10.10)
▪Mountain Lion (OS X 10.8)
▪Lion (Mac OS X 10.7)
Note: Compatibility may vary depending on your computer’s hardware
configuration and operating system.
For highest performance and reliability, always install the latest software update.
Web Browsers
▪ Internet Explorer 10.0 and later on supported Windows computers
▪ Safari 6.0 and later on supported Mac computers
▪ Firefox 30 and later on supported Windows and Mac computers
▪ Google Chrome 31 and later on supported Windows and Mac computers
About Your WD Storage Device
My Passport Wireless Pro/My Passport Wireless SSD
User Manual 2

Product Components
My Passport Wireless Pro/My Passport Wireless SSD (Top
View)
1 Battery Status LEDs
2 Wi-Fi LED
3 Drive Status LED
About Your WD Storage Device
My Passport Wireless Pro/My Passport Wireless SSD
User Manual 3

My Passport Wireless Pro/My Passport Wireless SSD (Back
View)
1 Power button
2 USB 3.0 port (to connect to computer and for charging)
3 USB 2.0 host port (for other USB devices)
4 Battery Status, Wi-Fi Protected Setup (WPS), and SD Card backup
5 SD Card port
About Your WD Storage Device
My Passport Wireless Pro/My Passport Wireless SSD
User Manual 4

2Understanding the LEDs and Buttons
This chapter includes the following topics:
Power and Battery Status LED
Wi-Fi LED
LED Activity During SD/USB Import
Other LED Behavior
Buttons
Power and Battery Status LED
Your My Passport Wireless Pro/My Passport Wireless SSD device is pre-charged at
the factory. However, the battery level may not be at 100% when you take it out of
the box as it may have been in transit or on the shelf for a significant length of time.
My Passport Wireless Pro/My Passport Wireless SSD Power
and Battery Status
The following table describes the Power and Battery Status LED behavior for the My
Passport Wireless Pro/My Passport Wireless SSD device.
LED Behavior/Color LED Lights On Indicates...
Blue 1st, 2nd, 3rd. 4th 75% or above
Blue 1st, 2nd, 3rd 50–74%
Blue 1st, 2nd 20–49%
Blue (solid) 1st 10–19%
Blue (fast-blinking) 1st 5–10%
None ----- Below 5% (Device is off)
Understanding the LEDs and Buttons
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LED Behavior/Color LED Lights On Indicates...
Blue (blinking for 5 seconds) 1st The USB host port is unavailable
due to low battery (less than
15%).
Off ---- Directly Attached to Storage
(DAS): The device is directly
connected to a computer and
not being charged.
Wi-Fi LED
The Wi-Fi LED is off when you take the My Passport Wireless Pro/My Passport
Wireless SSD drive out of the box.
LED Behavior/Color Indicates ...
Off Wi-Fi not active (device is off)
Blinking Blue Device is booting up, connecting to wireless, or shutting down.
Solid Blue Wireless network connected or active (all modes)
Fast-Blinking Blue Wi-Fi Protected Setup (WPS) is initiated and in progress
LED Activity During SD/USB Import
LED Behavior/Color Indicates...
Drive Status LED blinking blue The SD or USB device is being mounted. The
content database is building.
Battery Status LEDs 1 through 4 blinking blue in
succession
Content is importing to the My Passport Wireless
Pro/My Passport Wireless SSD device.
All four Battery Status LEDs are blinking blue
after: 1) import button pressed, or 2) SD/USB
inserted for auto import
The import process has failed. Check the web
dashboard for more information.
Other LED Behavior
LED Behavior/Color Indicates...
All LEDs fast blinking blue Device has a problem. Contact WD Support.
All LEDs blinking blue in one long (3 sec) and 3
short blinks.
Device in recovery mode. This process may be
necessary if the device has bad or corrupted
configuration settings, or the drive has failed.
Drive Status LED blinking blue Firmware update in progress; File I/O in SD
card/USB port syncing; Mounting USB storage;
Scanning SD card
Understanding the LEDs and Buttons
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Buttons
Power button Turns the drive on and off and wakes the drive from
standby mode:
▪To turn on from standby, momentarily push until
lights start blinking.
▪To turn off, push for approximately 3 seconds.
SD Card Backup /
WPS / Battery button ▪ With an SD card inserted in the slot, press for 2
seconds to start SD card transfer. When you do
this, the battery LEDs will "count up" to indicate
the transfer progress.
▪ Connects to a router using WPS.
▪ Press and hold approximately 5 seconds to start
WPS.
▪ When the drive is off, press to show battery status
briefly.
▪Press momentarily for other devices to connect to
the My Passport Wireless Pro/My Passport
Wireless SSD directly when it is connected to
another wireless network.
Understanding the LEDs and Buttons
My Passport Wireless Pro/My Passport Wireless SSD
User Manual 7

3Setting up the Wireless Drive
This chapter includes the following topics:
Turning on the Drive
Setting up the Drive for the First Time
Turning on the Drive
Important: It is best to charge the battery before using the My Passport
Wireless Pro/My Passport Wireless SSD drive the first time as the
factory charge may have decreased during shipping. (See
“Charging the Battery”.)
▪ To turn on your My Passport Wireless Pro/My Passport Wireless SSD device,
push the Power button until the Power and Battery Status LED blinks. When the
Wi-Fi LED is solid blue, the drive is ready to connect.
Note: To turn off the drive, hold the Power button for about three seconds until the Power
and Battery Status LED turns off.
Setting up the Drive for the First Time
To connect and set up the drive for wireless use, do one of the following:
▪ Use a computer and a web browser.
▪ Download and use the WD My Cloud app on your smartphone or tablet.
Setting up the Wireless Drive
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Using a Computer and Web Browser
Note: Ensure that your computer is wireless enabled.
1. Ensure that the My Passport Wireless Pro/My Passport Wireless SSD drive is on
and the Wi-Fi LED is lit.
2. Do one of the following:
▪ In Windows, click the network icon in the notification area.
▪ On a Mac, click System Preferences > Network > Wi-Fi
3. Select My Passport (2.4 GHz) -XXXX or My Passport (5 GHz) -XXXX from the Network
list. Replace the XXXX with the last four characters of the MAC address from the
label on the bottom of your My Passport Wireless Pro/My Passport Wireless
SSD drive.
The default password is printed on the Quick Install Guide and on the sticker on
top of your My Passport Wireless Pro/My Passport Wireless SSD. If you can't
locate the sticker or Quick Install Guide, the password is the last 8 characters of
the serial number.
4. Open a browser and type one of the following:
Note: For a list of compatible browsers, see “System Requirements and Browsers”.
▪ Windows computer: http://mypassport
▪ Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address)
▪ Mac computer: http://mypassport.local
5. Click License Agreement on the Getting Started screen.
Setting up the Wireless Drive
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6. Read the agreement, then click I Accept.
7. Check the I agree to the License Agreement box and click I Accept.
8. Click one or both of the toggle buttons to On if you’d like to automatically copy
the contents of an SD card or USB device when they are plugged in to the
system.
9. Click Next.
10. Review the Enhance Your WD Experience screen, and click the toggle, if not
already on, to automatically update your My Passport Wireless Pro/My Passport
Wireless SSD software. To add a shortcut to your computer, check the Shortcut
Download box. Click Next.
Setting up the Wireless Drive
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11. A That's It! screen displays, indicating you have sucessfully set up your My
Passport Wireless Pro/My Passport Wireless SSD drive. Click Finish.
12. When the My Passport Wireless Pro/My Passport Wireless SSD dashboard
displays, you are ready to use your wireless drive.
Setting up the Wireless Drive
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About the Dashboard
The dashboard is where you can see the status of your drive and customize it as
you want. For more information about the dashboard, see “Using the Dashboard.”
Using WD My Cloud App on a Mobile Device
1. Download the WD My Cloud app to your mobile device from the Apple App
Store℠ or the Google Play™store.
2. On your mobile device, go to Settings > Wi-Fi and connect to the My Passport
Wireless Pro/My Passport Wireless SSD using the new name of your drive
and/or your new password.
3. Tap the My Cloud icon to display the Western Digital End User License
Agreement.
4. Read the agreement and tap Agree to display the WD My Cloud Welcome
screen.
5. Tap the My Passport Wireless icon to onboard the My Passport Wireless Pro/My
Passport Wireless SSD device.
6. You can now open any of the folders to view its contents.
Setting up the Wireless Drive
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User Manual 12

4The Dashboard at a Glance
This chapter includes the following topics:
Lanching the Dashboard
The Dashboard Home Page
Information Icons
Navigation Icons
Viewing Drive Status on the Home Page
Use the My Passport Wireless Pro/My Passport Wireless SSD dashboard to
configure settings and to manage the device. For example, you can set Wi-Fi
access on your device, create or change passwords, and customize the device to
suit your needs.
Launching the Dashboard
Once you connect the My Passport Wireless Pro/My Passport Wireless SSD drive to
your Wi-Fi network, you can access the Dashboard at any time by typing the
following information into a browser:
▪Windows: http://mypassport (or assigned name)
▪Mac: http://mypassport (or assigned name).local
▪Windows or Mac: http://192.168.60.1 (default IP address)
The Dashboard Home Page
The Home page has an information bar at the top right, a navigation icon bar across
the page, and an instant overview of the status of the drives’ main functions with
links for updating settings.
The Dashboard at a Glance
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User Manual 13

1Information Icons
2Navigation Icons
3Status and Update panels
Information Icons
The Information Icons, at the top of the page, provide quick access to:
▪ Attached USB and SD device
▪ Device alerts
▪ Online Help and Learning Center.
Icon Name Actions
USB Device Click to display the USB device connected. The icon is dim
if no USB device is attached.
Alert Notifications Click to display recent alerts about new firmware and
network issues.
Help Click to access the Online Learning Center, Online Help,
and About information.
The Dashboard at a Glance
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User Manual 14