Western Digital My Cloud Mirror User manual

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WD My Cloud Mirror
Personal Cloud Storage
User Manual
™
™

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WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wd.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. Email support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Online Learning Center — Start here to get the most out of your personal cloud storage
device (http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
drive online at http://register.wd.com or by using WD My Cloud Mirror personal cloud storage
software.
North America Asia Pacific
English 800.ASK.4wd Australia 1 800 42 9861
855 556-5117 China 800 820 6682 / [phone]
Spanish 800.832.4778 Hong Kong [phone]
India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4
WDEU
Indonesia [phone]
(00800 27549338) Japan 0120-994-120 / 00531-65-0442
Korea 02 703 6550
Europe [phone] Malaysia [phone] / 1 800 88 1908/[phone]
Middle East [phone] Philippines 1 800 1441 0159
Africa [phone] Singapore [phone] / [phone]/[phone]
Taiwan [phone]/[phone]
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,
Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

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WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE
USER MANUAL
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1Important User Information . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . 2
2Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . .4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting Started Using Online Setup Software . . . . . . . . . . . . . . . 11
Getting Started Without Online Setup Software. . . . . . . . . . . . . . 17
Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4Accessing Your Cloud Remotely . . . . . . . . . . . . . . 22
Enabling Cloud Access for the WD My Cloud Mirror Device . . . . 22
Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . 22
Mobilizing Your Files with iOS and Android Mobile Apps. . . . . . . 24
5Managing Users, Groups, and Shares . . . . . . . . . . 39
About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . 55
Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7Backing Up and Retrieving Files . . . . . . . . . . . . . . . 69
About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

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Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . 69
Remote Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Internal Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
8Managing Apps on WD My Cloud Mirror . . . . . . . . 83
About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Managing Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
9Managing Storage on WD My Cloud Mirror . . . . . . 87
About Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
10 Playing/Streaming Videos, Photos, & Music 94
Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Accessing Your Personal Cloud Using Media Players . . . . . . . . 100
Accessing Your Personal Cloud Using iTunes . . . . . . . . . . . . . . 101
11 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . 102
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
12 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . 130
Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Rebuilding the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
13 Regulatory and Warranty Information . . . . . . . . . 134
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Warranty Information (All Regions Except Australia/New Zealand)135
Warranty Information (Australia/New Zealand only) . . . . . . . . . . 136

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Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Appendix A: WD My Cloud Mirror Quick User Guide . . . . . . . . . 138
Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . 142
Appendix C: phpBB Setup Guide. . . . . . . . . . . . . . . . . . . . . . . . 145
Appendix D: Supported RAID Modes. . . . . . . . . . . . . . . . . . . . . 150
Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Appendix F: Safe Mode Firmware Update Procedures . . . . . . . 150
Appendix G: Technical Specifications . . . . . . . . . . . . . . . . . . . . 151
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

IMPORTANT USER INFORMATION
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Important User Information
Important Safety Instructions
Recording Your WD Product Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing
serious damage to the product.
Do not drop the product.
Do not block the slots and openings on the top and bottom of the chassis; to ensure
proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the drive
is standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If
you are not sure of the type of power available, consult your dealer or local power
company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
If an extension cord is used with this product, make sure that the total ampere rating
of the equipment plugged into the extension cord does not exceed the extension
cord ampere rating. Also, make sure that the total rating of all products plugged into
the wall outlet does not exceed the fuse rating.
Never push objects of any kind into this product through the chassis slots as they
may touch dangerous voltage points or short out parts that could result in a fire or
electric shock.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by a
qualified technician to the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer
Support at http://support.wd.com.
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IMPORTANT USER INFORMATION
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Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the back of the
device.
- Serial Number
- Model Number
- Purchase Date
- System and Software Notes

PRODUCT OVERVIEW
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Product Overview
About the System
Features
About the Online Learning Center
Package Contents
Product Components
Requirements
Product Components
Handling Precautions
About the System
Finally, a cloud of your own. Save everything in one place with twice the data protection and
access it anywhere from computers, tablets and smartphones. My Cloud™ Mirror™
personal cloud storage works concurrently with multiple operating systems such as Mac
OS, Win 8, iOS and Android with mobile apps.
Features
Your media and files on your own personal cloud – Unlike a public cloud, My Cloud
Mirror allows you to keep all your content in one safe place on your home network instead of
a remote server. No mysterious location of your data. No monthly fees. No limits. Just
blazing-fast, dual-drive performance for your high-speed digital life.
Centralized, dual-drive storage of your family’s media collection – Store and organize
all your family's photos, videos, music, and important documents in one secure place on
your home network.
Access from anywhere – Enjoy your photos, videos, music, and more from anywhere on
your PC, Mac®, tablet, or smartphone. With WD’s free apps, your personal cloud is always
with you.
Mirrored data protection - With Mirror Mode (RAID 1) as the default setting, one drive is
used to store your data and the other is used for a duplicate copy. Your data is twice as safe,
giving you twice the peace of mind.
Automatic file backup for all your computers – Easily back up the files from all the PC
and Mac computers in your home. PC users, WD SmartWare™ Pro offers options for how,
when, and where you back up your files. Mac users, utilize all the features of Apple®Time
Machine®backup software to protect your data.
Remote backup – Protect your data with remote backup to another My Cloud Mirror,
integrated cloud backup or local LAN/WAN backup.
Expand your tablet and phone storage – Upload photos and videos directly to your
personal cloud from anywhere.
Connect to Dropbox™ and more – Easily transfer files between your personal cloud,
Dropbox, and other public cloud accounts using WD's free My Cloud apps.
Increase your personal cloud capacity -- Simply attach a compatible USB 3.0 hard drive
directly to one of the two USB expansion ports on the My Cloud Mirror drive and instantly
expand your storage capacity.
Transfer and stream faster – Gigabit Ethernet and 1.2 GHz processor deliver faster file
transfers and high-speed streaming.
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Unleash your media – Seamlessly stream your videos, photos, and music to your
connected TVs, media players, gaming consoles, and other DLNA®– certified devices. With
My Cloud Mirror's iTunes®server, you can easily stream your music collection to any PC or
Mac computer with iTunes.
Password protection for privacy – Your data is always safe and completely under your
control. Protect your personal cloud from unauthorized access with password protection
available for every user.
Set up in minutes – Get up and running in minutes with WD’s rich web-based user
interface for seamless web-guided setup. WD's software will auto-detect your drive to make
it easy. Need extra help? Visit wd.com/setup/wdmycloudmirror for help with the installation
of My Cloud Mirror and WD's free apps for your computers and mobile devices.
About the Online Learning Center
WD’s online Learning Center provides the latest information, instructions, and software to
help users get the most out of their personal cloud storage. This web-based guide offers
step-by-step help with setting up remote access, backing up data, monitoring device status
and more. It’s an interactive resource to walk users through installing and using their
WD My Cloud Mirror device. The online Learning Center allows you to:
Learn about your new personal cloud storage product.
Download the latest software for your product.
Find in-depth, interactive information on how to explore each of your product’s
features.
Update your product whenever new features become available.
Access an always-available resource online, without a manual or CD.
Package Contents
WD My Cloud Mirror Personal Cloud Storage device
Ethernet cable
AC power adapter
Quick Install Guide
AC adapter* Ethernet cable Quick Install Guide
WD My Cloud Mirror Personal Cloud
Storage Device

PRODUCT OVERVIEW
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WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE
USER MANUAL
For information on additional accessories for this product, visit:
Requirements
Operating System
Note: Compatibility may vary depending on your computer’s hardware
configuration and operating system.
US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
Europe www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://support.wd.com and see
Knowledge Base Answer ID 1048.
Windows®Mac OS X®
Windows 8.1 or earlier
Windows 7
Windows Vista®
Windows XP (32 bit) SP3 or later
Mavericks (Mac OS 10.9)
Mountain Lion (Mac OS 10.8)
Lion (Mac OS 10.7)
Snow Leopard (Mac OS 10.6)

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Web Browsers
Internet Explorer 8.0 and later on supported Windows computers
Safari 6.0 and later on supported Mac computers
Firefox 21 and later on supported Windows and Mac computers
Google Chrome 27 and later on supported Windows and Mac computers
Local Network
Router/switch (Gigabit recommended to maximize performance.)
Internet
Broadband Internet connection is required for initial setup and software downloads,
as well as for remote access and mobile apps.
Product Components
Front View
Power LED
Drive LEDs

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USER MANUAL
Back View
Component Icon Description
Ethernet port Connects the device to a local network.
USB 3.0 port Connects to a USB hard drive for additional storage.
Reset button ( ) Restores settings such as the administrator user name and password
for the device.
Power port Connects the device to an AC adapter and the power outlet.
Kensington
security slot
For device security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
Kensington®
Security Slot
USB ports
External DC In
Power port
Ethernet port
Reset button

PRODUCT OVERVIEW
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LEDs
Front Panel Power LED
The following table describes the front panel power LED behavior.
Note: For non-compatible drives, the power LED blinks yellow during power up.
Front Panel Hard Drive (HDD) LEDs
The following table describes the front panel hard drive LED behavior.
Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit
powers up.
State Color Appearance State Description
Power Down Not lit N/A Drive is off.
Standby Blue Pulsing Drive is in standby mode.
Powering Up Yellow Flashing Device is powering on or in the process of
updating the firmware.
Power Up Blue Solid Device is in a powered up state.
Power Up (degraded) Red Flashing Device is powered up but the storage is
degraded. See Knowledge Base Answer ID
87607.
Action required Yellow Flashing A condition, such as a network cable
having become unplugged, which requires
you to act.
Function Color Appearance Function Description
No drive Not lit N/A Drive is not present.
Drive present, no
activity
Blue Solid Drive is present but there is no activity.
Active drive Blue Flashing Drive is present and showing drive activity.
Hard drive error Red Flashing Drive is present but has a hard drive error or
failure.
Hard drive in standby Not lit N/A Drive is inactive.

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Back Panel Ethernet (Network) LEDs
The following table describes the network and activity LEDs:
Note: Looking at the Ethernet port, the LED on the top right is the Activity LED,
and the one on the bottom right is the Link LED.
Pre-installation Instructions
Before beginning installation, select a suitable location for your device to obtain maximum
efficiency. Place it in a location that is:
Near a grounded power outlet
Clean and dust free
On a stable surface free from vibration
Well ventilated, with nothing blocking or covering the slots and openings on the top
and bottom of the device, and in fields from electrical devices such as air
conditioners, radio and television receivers.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage the device drives. Observe
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the device.
Do not move the device while it is powered on.
Do not use this product as a portable device.
Do not remove both data drives at the same time. This will cause your device to
become unresponsive.
State LED Appearance State Description
Link down Link Off Cable or device is not plugged in, or other
end of link is not operational.
Link up – 100 Mb
connection
Link Yellow Cable is plugged in, and both ends of the
link have successfully established
communications. 100 Mb network
connection.
Link up – 1000 Mb
connection
Link Green Cable is plugged in, and both ends of the
link have successfully established
communications. 1000 network
connection.
Link idle Activity Solid Active communication is not in progress.
Link busy Activity Green - Blinks Active communication is in progress.

GETTING STARTED
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Getting Started
Physically Connecting the Device
Getting Started Using Online Setup Software
Getting Started Without Online Setup Software
Accessing Content
It’s easy to set up the WD My Cloud Mirror Personal Cloud Storage device -- all you have to
do is unpack your device, connect it, and wait for the Power LED on the front of your device
to turn a solid blue. Then, download and run the quick setup software, available at
http://www.wd.com/setup.
Note: For information about safely shutting down and disconnecting the device,
see “Utilities” on page 120
Physically Connecting the Device
Follow the steps below to connect the WD My Cloud Mirror Personal Cloud Storage device
to a home or small office network.
Important: To avoid overheating, make sure the device is upright as shown in
the illustration above and nothing is blocking or covering the slots
and openings on the top and bottom of the device. In the event of
overheating, the device will perform a safe shutdown, interrupting
all processes currently being performed. If this occurs, data may
be lost.
Important: We recommend that you use the enclosed Ethernet cable for
optimal performance.
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2
3
1
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1. Using the provided Ethernet cable, connect one end of the Ethernet cable to the
Ethernet port located on the back of the device.
2. Connect the other end of the Ethernet cable directly into a router or network switch port.
3. Connect one end of the power adapter into the power supply socket on the back of the
device.
4. Plug the other end of the power adapter into a power outlet. The unit powers up
automatically.
5. When the power LED on your device turns a solid blue, continue to “Getting Started
Using Online Setup Software” on page 11.
Getting Started Using Online Setup Software
The online setup software walks you through the steps to easily connect your device to your
home or small office network. Use the following steps to download and run the online setup
software, discover the device, and get started using it. The online setup software is available
from WD’s Online Learning Center at http://wd.com/setup/wdmycloudmirror
Downloading and Installing the Online Setup Software
After connecting your device:
1. Open a web browser. (For browser requirements, see “Web Browsers” on page 6.)
2. In the address field, type http://wd.com/setup/wdmycloudmirror to display the Welcome
to the Learning Center page:
Important: Wait for the WD My Cloud Mirror device to finish powering up
(approximately three minutes) before configuring it. You will know
it is ready when the power LED stops flashing and turns blue.

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3. Click WD My Cloud Mirror to display the Download Setup Software page:
Note: The online Learning Center automatically detects your operating system
(OS). If you’d like to download setup software for a different operating
system, select your OS from the drop-down menu at the top of the page
before clicking the Download Setup Software button.
4. Click the Download Setup Software button. The Downloads page displays.
5. Click the Setup Software Download button.

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6. Access the downloaded files and double-click Setup.exe (Windows) or
WD My Cloud Mirror Personal Cloud Storage Setup.dmg (Mac) to open the setup
software. The Getting Started window displays.
7. Continue to “Connecting to the Network and Creating a Personal Cloud,” below.
Connecting to the Network and Creating a Personal Cloud
1. On the Getting Started window (above), click Get Started to display the Western Digital
End User License Agreement:
2. Read the agreement and select the “I accept the terms of the License Agreement”
check box.

GETTING STARTED
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3. Click Next to display the Getting powered up and connected screen.
4. Review the information on the screen, and when the power LED on your WD My Cloud
Mirror device is solid blue, click Next. The software discovers your device and displays it
on the Select your WD My Cloud Mirror screen.
Note: If your device is not detected, follow the on-screen directions.

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5. Select your WD My Cloud Mirror device and click Next. The Set up your personal cloud
screen displays.
Note: WD My Cloud Mirror provides fee-free remote access to your personal
cloud device. Once you create your account, you can access your device
using your mobile devices with Internet access and from the WD My
Cloud desktop app.
6. Enter your first and last name and, optionally, your email address. The email address is
needed if you want to create an account with remote access capability. Make sure the
check box for Also register WD My Cloud Mirror with this information is selected.
7. Click Next. The Your account screen displays.
8. If you’d like to add users, click Add more users, enter the user information and click the
plus sign (+).
If you’d like to skip the add an account step, click Next. You’ll have the opportunity to
create a personal cloud when you create a user account (see “Adding a Single User” on
page 42.)
Note: It may take a few minutes for your email inbox to receive instructions on
accessing the WD My Cloud Mirror device remotely.