Western Digital WD Elements Play User manual

WD Elements™Play
Multimedia Drive
User Manual

WD®Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or e-mail support service at http://support.wdc.com. If the answer is not available or, if you
prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This
30-day period starts on the date of your first telephone contact with WD technical support.
E-mail support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to
register your product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
Downloads - Download drivers, software, and updates for your WD product.
Registration - Register your WD product to get the latest updates and special offers.
Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status,
and Data Recovery Information.
Knowledge Base - Search by keyword, phrase, or answer ID.
Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)* 00800 ASK4 WDEU
English 800.ASK.4WDC (00800 27549338)
(800.275.4932)
Spanish 800.832.4778 Europe
[phone]
Middle East [phone]
Mexico 001 8002754932 Africa [phone]
South America Asia Pacific
Chile 1230 020 5871 Australia 1 800 42 9861
Venezuela 0800 100 2855 China 800 820 6682/[phone]
Peru 0800-54003 Hong Kong [phone]
Uruguay 000 413 598 3787 India 1 800 200 5789
Argentina 0800 4440839 Indonesia [phone]
Brazil 0800 7704932 Japan 00 531 650442
Korea 02 703 6550
Malaysia [phone]/1 800 88 1908/
[phone]
Philippines 1 800 1441 0159
Singapore [phone]/[phone]/
[phone]
Taiwan [phone]/[phone]
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands,
Norway, Spain, Sweden, Switzerland, United Kingdom.

TABLE OF CONTENTS – i
Table of Contents
1 Important User Information . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . 2
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3 Features and Functions . . . . . . . . . . . . . . . . . . . . . . . 4
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5 Operating the Multimedia Drive. . . . . . . . . . . . . . . . 18
Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using the Multimedia Drive Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 19
6 File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
7 Watching Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Video Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Video Playback Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Video Information Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Video Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Video Playback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

TABLE OF CONTENTS – ii
8 Playing Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Music Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Music Playback Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Music Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Music Playback Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
9 Viewing Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Photo Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Photo Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Photo Playback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Photo Info Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
10 Setup and Advanced Features. . . . . . . . . . . . . . . . . 41
Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setup Navigation Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Audio Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Video Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Others Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Locating Media Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
11 System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 51
System Firmware Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . 55
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
12 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Supported Media File Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
IMPORTANT USER INFORMATION – 1
Important User Information
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use
can result in electric shock or fire hazard. The safeguards incorporated into this unit
will protect you if you observe the following procedures for installation, use, and
servicing.
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
Do not expose the batteries or the remote control with batteries installed to
excessive heat (direct sunlight, fire, etc.).
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods
of time.
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
Carefully read and follow the Quick Install Guide and User Manual.
Do not operate this device outside the temperature range of 5°C–35°C
(41°F–95°F).
Do not drop or shake the device.
Do not move the device when it is powered on.
Power supply cords should be routed so that they are not likely to be walked on
or pinched by items placed upon them or against them.
Do not overload wall outlets.
For additional safety information, refer to www.wdc.com.
1