Whirlpool ADVANTECH CAE2761K Manual

CONSUMER SERVICES TECHNICAL
EDUCATION GROUP PRESENTS
CL-7
JOB AID
Part No. 8178077
ADVANTECH
COMMERCIAL LAUNDRY PRODUCTS
Washers

Metercase Equipped M dels: # CAE2761K & CAE2762K
Full C ns le Card Ready M del: # CAE2792K
Freestanding Dryers
Metercase Equipped M dels: # CEE2760K & CGE2761K
Full C ns le Card Ready M dels: #CEE2790K & CGE2791K
Stack Dryers
M dels: # CSP2770K & CSP2771K

- ii -
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made
on our products by anyone other than Authorized ervice Technicians.
FORWARD
This Whirlpool Job Aid, “ADVANTECH Commercial Laundry Products,” (Part No. 8178077),
provides the technician with information on the installation, operation, and service of ADVANTECH
Commercial Laundry Products. It is to be used as a training Job Aid and ervice Manual. For
specific information on the model being serviced, refer to the “Literature Pack” provided with
ADVANTECH Commercial Laundry Products.
The Wiring Diagrams and trip Circuits used in this Job Aid are typical and should be used for
training purposes only. Always use the Wiring Diagram supplied with the product when servicing
the unit.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide detailed information that will enable the service technician to
properly diagnose malfunctions and repair Whirlpool ADVANTECH Commercial Laundry
Products.
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• uccessfully troubleshoot and diagnose malfunctions.
• uccessfully perform necessary repairs.
• uccessfully return the product to its proper operational status.
Copyright © July, 2004, Whirlpool Corporation, Benton Harbor, MI 49022

- iii -
TABLE OF CONTENTS
GENERAL............................................................................................................................................. 1-1
afety First ...................................................................................................................................... 1-1
Model & erial Number Designations ............................................................................................. 1-2
Model & erial Number Label And Literature Pack Locations ........................................................ 1-3
pecifications .................................................................................................................................. 1-4
Washers ....................................................................................................................................... 1-4
Freestanding Dryers .................................................................................................................... 1-5
tack Dryers................................................................................................................................. 1-6
ADVANTECH Money Acceptor Cross Reference.......................................................................... 1-7
ADVANTECHMoney Acceptor Manufacturer Contact Info/Warranty Info..................................... 1-8
Literature Cross-Reference Chart ................................................................................................... 1-9
INSTALLATION INFORMATION ......................................................................................................... 2-1
Washers .......................................................................................................................................... 2-1
Dryers .............................................................................................................................................. 2-8
Money Acceptor Installation .......................................................................................................... 2-25
PRODUCT OPERATION ...................................................................................................................... 3-1
ADVANTECH ystem Overview ................................................................................................... 3-1
ADVANTECH PC ystem & Palm Requirements ....................................................................... 3-2
COMPONENT ACCESS ....................................................................................................................... 4-1
WASHERS ............................................................................................................................................ 4-1
Washer Component Locations........................................................................................................ 4-1
Removing The Console Components ............................................................................................. 4-2
Removing The Money Acceptors & Metercase .............................................................................. 4-6
Removing The Hidden Lid witch ................................................................................................. 4-10
Removing The Pump, Motor tart Capacitor, & Motor ................................................................. 4-11
Removing The Agitator & Transmission ....................................................................................... 4-13
Removing The Cabinet Assembly................................................................................................. 4-16
Removing The Tub Ring, Basket, Outer Tub, And Basket Drive Assembly ................................. 4-18
Removing The uspension ystem & Base Assembly ................................................................ 4-21
Removing The Vacuum Break ...................................................................................................... 4-22
Removing The Dual Water Valve, Water Level witch, And Drain Hose Assembly .................... 4-23
DRYERS ............................................................................................................................................. 4-25
Gas Dryer Component Locations.................................................................................................. 4-25
Electric Dryer Component Locations ............................................................................................ 4-25
Freestanding Dryers ........................................................................................................................... 4-26
Removing The Console Components ........................................................................................... 4-26
Removing The Money Acceptors & Metercase ............................................................................ 4-29
Removing The Cabinet ................................................................................................................. 4-33
Stack Dryers ....................................................................................................................................... 4-35
Removing The Console Components ........................................................................................... 4-35
Removing The Money Acceptors .................................................................................................. 4-38
Removing The ADVANTECH Control Boards ............................................................................. 4-40
Removing The Upper Dryer .......................................................................................................... 4-41
Removing The Collar Assembly.................................................................................................... 4-43
Freestanding And Stack Dryers .......................................................................................................... 4-44
Removing The Door witch .......................................................................................................... 4-44
Removing The Thermal Fuse, Operating Thermostst, Drive Motor, & Broken Belt witch .......... 4-45
Removing The Heater, The High-Limit Thermostat, & Thermal Cutoff......................................... 4-49
Removing The Burner Assembly, Flame ensor, And High-Limit Thermostat............................. 4-50
Removing The Belt, Drum, & Rollers ............................................................................................ 4-53
Removing The Outlet Grille........................................................................................................... 4-55
Removing A park Quencher ....................................................................................................... 4-56
Page

- iv -
COMPONENT TESTING ...................................................................................................................... 5-1
Diagnostic Guide ............................................................................................................................. 5-1
WASHERS ............................................................................................................................................ 5-2
Motor ............................................................................................................................................... 5-2
Motor Thermal Protector ................................................................................................................. 5-3
Motor tart Capacitor ...................................................................................................................... 5-3
Hidden Lid witch ........................................................................................................................... 5-4
Dual Water Valve ............................................................................................................................ 5-4
Water Level witch ......................................................................................................................... 5-5
Basket Drive haft Checks ............................................................................................................. 5-6
GAS & ELECTRIC DRYERS ................................................................................................................ 5-7
Gas Burner Coils ............................................................................................................................. 5-7
Burner Ignitor .................................................................................................................................. 5-7
Flame ensor .................................................................................................................................. 5-8
High-Limit Thermostat ..................................................................................................................... 5-8
Heater (Electric Models Only) ......................................................................................................... 5-9
Drive Motor.................................................................................................................................... 5-10
Thermal Fuse ................................................................................................................................ 5-11
Operating Thermostat ................................................................................................................... 5-12
Thermal Cutoff .............................................................................................................................. 5-13
Door witch ................................................................................................................................... 5-14
DIAGNOSIS & TROUBLESHOOTING ................................................................................................ 6-1
Diagnosis ........................................................................................................................................ 6-1
Washers With Metercase ............................................................................................................. 6-1
Freestanding Dryers Without Metercase ..................................................................................... 6-8
tack Dryers............................................................................................................................... 6-13
WIRING DIAGRAMS & STRIP CIRCUITS ........................................................................................... 7-1
Wiring Diagrams.............................................................................................................................. 7-1
Washers ....................................................................................................................................... 7-1
Freestanding Electric Dryers........................................................................................................ 7-2
Freestanding Gas Dryers ............................................................................................................. 7-3
tack Electric Dryers .................................................................................................................... 7-4
tack Gas Dryers ......................................................................................................................... 7-5
Dryer trip Circuits .......................................................................................................................... 7-6
CONTROL BOARD DIAGNOSTICS..................................................................................................... 8-1
ADVANTECH WASHER PARTS...........................................................................................................9-1
SERVICE POINTERS....................................................................................................... Back Of Manual
WHIRLPOOL COMMERCIAL LAUNDRY CONTACT INFO........................................Inside Back Cover

1-1
GENERAL
SAFETY FIRST
Your safety and the safety of others is very important.
We have provided many important safety messages in this Job Aid and on the appliance. Always
read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word
“DA GER” or “WAR I G.” These words mean:
DANGER
WARNING
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance
of injury, and tell you what can happen if the instructions are not followed.
You an be killed or seriously injured if you don’t
immediately follow instru tions.
You an be killed or seriously injured if you don’t
follow instru tions.

1-2
MODEL & SERIAL NUMBER DESIGNATIONS
MODEL NUMBER
SERIAL NUMBER
MODEL NUMBER C A E 2 7 6 1 K Q 0
PRODUCT GROUP
C = Commercial Laundry
PRODUCT IDENTIFICATION
A= Automatic Washer
E = Electric Dryer
G = Gas Dryer
S = Stack Dryer
CONTROL CODE
E = Electronic Control
M = Electromechanical
P = Pushbutton Single Unit or Stacked Pair
W = Resource Saver
FEATURE CODE
C
a
bi
net
Wid
t
h
i
n
I
nc
h
es
(29″
or
27″
)
FEATURE / VARIATIONS
4 = Metercase or Coinslide Equipped Stack W/O Windows
5 = Metercase and Coinslide Equipped
6 = Metercase or Coinslide Equipped Stack With Windows
7 = Card Reader Ready / Equipped Stacked Pair
9 = Full Width Console
FEATURE CODE
0 = Electric
1 = Single Speed or Gas
2 = Two Speed
YEAR OF INTRODUCTION
J = 2000, K = 2001, L = 2002, M = 2003, P = 2004, R = 2005, S = 2006
COLOR CODE
Q = White
ENGINEERING REVISION NUMBER
0 = Basic, 1 = 1st Revision, 2 = 2nd Revision
SERIAL NUMBER C L 16 02287
MANUFACTURING SITE
C = Clyde, OH (Washers)
M = Marion, OH (Dryers)
YEAR OF PRODUCTION
L = 2001, M = 2002, N or P = 2003,
R = 2004, S = 2005, T = 2006
WEEK OF PRODUCTION
PRODUCT SEQUENCE NUMBER

1-3
MODEL & SERIAL NUMBER LABEL
AND LITERATURE PACK LOCATIONS
The Model & Serial umber label and Literature Pack locations are shown below. The Literature
Pack includes a wiring diagram, parts list, and tech sheet.
Model & Serial Number
Label (located on the
washer top rear center
under the lid)
WASHERS
FREESTANDING DRYERS
Literature Pa k
(located behind the
front access panel)
Model & Serial Number
Label (located inside the
door jamb on the left side)
Literature Pa k
(located behind the
front access panel)
STACK DRYERS

1- 4

1- 5

1- 6

1- 7

1- 8

1-9
LITERATURE CROSS-REFERENCE CHART
* CSP Stack Dryers have a wiring diagram label (#8527883A) on the upper dryer toe panel in addition to the diagram
in the Literature Pack.
Archway
Lit
Number
Whirlpool
Part
Number
Description Contains Ordering & Viewing Information
N / A Model specific Product
Literature Pack
Parts breakdown, Wiring Diagram,
Tech Sheet, and Installation
Instructions. Packed with all
Whirlpool ADVANTECH
 products
N / A 8524745 PC User’s
Assembly
Complete Palmhandheld application,
PC Management Software CD and
Software Manual
N / A 8178077 Service Manual/
Job Aid
Complete Diagnostic & Technical
Reference manual
CWLL086 8524743 PC User’s Guide
(Software Manual)
Complete Palmhandheld application,
PC Management Software Manual
CWLX043 8524744 Software Install CD Management Software CD only
CWLL082b N / A Sales LiteratureProduct Specifications, Installation
Instructions, & Energy Usage
Available at www.coinop.com, or call
1-800-643-3444
Available through Whirlpool Corporation
Literature Department 1-800-851-4605
also available online:
www.cltpsc.whirlpoolcorp.com
products and more,
Commercial Laundry link
-
Available at www.coinop.com, or call
1-800-643-3444.
Also available through Whirlpool
Corporation Literature Department
and for selected Trade Partners at
www.cltpsc.whirlpoolcorp.com,
products and more, Commercial
Laundry link, or call
1-800-851-4605
Model
Number
Wiring
Diagram
Service
Parts List
Tech Sheet
(Technical Data)
Installation
Instructions
CAE2761K 8524730B 8524726 8524734 8524739
CAE2762K 8524731B 8524727 8524734 8524739
CAE2792K 8524731B 8524729 8524738 8524742
CGE2761K 8527854D 8527804 8527808 8527809
CEE2790K 8527859C 8527805 8527811 8527810
CEE2760K 8527854D 8527803 8527808 8527809
CGE2791K 8527859C 8527806 8527811 8527810
CSP2770K 8527882A* 8527819 8527886 8527892
CSP2771K 8527882A* 8527819 8527886 8527892

1-10
— NOTES —

WASHER
2-1

2-2
Hot and cold water aucets must be
within 1.2 meters (4 feet) of the back of
the washer and provide water pressure
690 kPa (10-100 P I). A pressure reduc-
tion valve should be used in the supply
line where inlet pressure entering the
building exceeds 690 kPa (100 P I) to
prevent damage to the washer mixing
valve.
ingle washer instal-
lations require 30 cm
(12 inch) minimum
risers to provide an
air cushion and
prevent noise and
damage to valves.
Untape and
open washer
lid. Remove
packages and
hoses from
washer.
#T-20 Torx
crews
Level Floor:
Maximum slope
under washer is
2.5 cm (1 inch).
NOTE: Water Heater— et to
deliver 60°C to 70°C (140°F to
160°F) water to the washer.
Grounded electrical
outlet is required.
ee “Washer Electrical
Requirements” on
page 2-3.
Check location where
washer will be installed.
Proper installation is your
responsibility. Make sure
you have everything nec-
essary for correct installa-
tion.
Standpipe drain system: Needs a
5 cm (2 inch) minimum carry-away
capacity of 64.4 liters (17 gallons)
per minute. Top of standpipe must
be at least 86.4 cm (34 inches) high
and no higher than 183 cm (72 inches)
from bottom of washer.
Support: Floor must be sturdy enough
to support loaded washer weight of 143
Kg (315 pounds).
A loor drain should be provided
under the bulkhead. Prefabricated
bulkheads with electrical outlets,
water supply lines, and drain facili-
ties should be used only where local
codes permit.
On coin-operated washers,
front access to the pump area
is available by removing the
two #T-20 Torx screws and
then removing the front panel.
Important: Observe all
governing codes and
ordinances.
WARNING
Electrical Shock Hazard
Disconnect power be ore servicing.
Replace all parts and panels be ore operating.
Failure to do so can result in death or electrical shock.
Washer Installation Instructions
BEFORE YOU START

2-3
TOOLS NEEDED FOR
INSTALLATION
PARTS SUPPLIED FOR
INSTALLATION
Electrical Shock Hazard
Plug into a grounded 3-prong outlet.
Do not remove ground prong.
Do not use adapter.
Do not use an extension cord.
Failure to ollow these instructions can
result in death, ire, or electrical shock.
WARNING
WASHER ELECTRICAL
REQUIREMENTS
Level Pliers
Flat-Blade
crewdriver
Utility
Knife
cissors
Wrench
1 Hose Clamp
2 Inlet Hoses
4 Flat Washers
2 Front Leveling Legs W/Nuts
1 Drain Hose
RECESSED AREA INSTRUCTIONS
This washer may be installed in a recessed
area or a closet. The installation dimensions
shown are the minimum spaces allowable.
Additional spacing should be considered for
ease of installation and servicing. If the closet
door is installed, the minimum air openings at
the top and bottom of the door are required.
Louvered doors with air openings in the top and
bottom are acceptable. Companion appliance
spacing should be considered.

2-4
Excessive Weight Hazard
Use two or more people to move and
install washer.
Failure to do so can result in back or
other injury.
WARNING
INSTALLING THE WASHER
2. The shipping strap plug must be completely
removed from the washer for the self-level-
ing legs to be released. ave the shipping
strap for use in step 7.
Removing the shipping strap is necessary for
smooth operation. If the shipping strap is not
removed, the washer will make excessive noise.
1. Do not cut yellow strap. Pull yellow strap
firmly, until completely removed from
washer. There will be two cotter pins on the
end of the shipping strap when it is pulled
out of the washer. The electrical plug is
attached to this shipping strap.
To minimize a possible shock hazard, the cord
must be plugged into a mating 3-prong ground-
ing-type receptacle, which has been grounded
in accordance with National Electrical Code
(AN I/NFPA 70), and all local and state codes.
If a mating outlet is not available, it is the
personal responsibility and obligation of the
customer to have a properly grounded 3-prong
outlet installed by a qualified electrician.
IMPORTANT: Improper connection of the
equipment-grounding conductor can result in a
risk of electric shock. Do not modify the plug
provided with the appliance. If it will not fit the
outlet, have a proper outlet installed by a quali-
fied electrician.
3-Prong
Grounding
Plug
Power upply
Cord
Ground
Prong
3-Prong Grounding-
Type Outlet
If codes permit and a separate ground wire is
used, it is recommended that a qualified elec-
trician determine that the ground path is ad-
equate.
Do Not ground to a gas pipe.
Check with a qualified electrician if you are not
sure the washer is properly grounded.
Do Not have a fuse in the neutral or ground
circuit.
A 120-volt, 60-Hz, AC-only, 15- or 20-ampere
fused electrical supply is required. (Time-
delay fuse or circuit breaker is recom-
mended.) It is recommended that a separate
circuit serving only this appliance be provided.
Grounding Instructions
For the safety of the customer, this washer
must be grounded. The washer is equipped
with a power supply cord that has a 3-prong
grounding plug.

2-5
5. Move washer close to final position. Put
the “hooked” end of drain hose into the
standpipe. Estimate length of drain hose
needed when washer is in final position.
Hose must be cut exactly to length so the
“hooked” end is held tightly over edge of
standpipe. If drain hose is too long, cut
straight end of hose. (Do not cut the
“hooked” end o drain hose.) Do not
force excess length of drain hose down the
standpipe. This could cause siphoning. ee
step 8.
4. Attach hose to bottom inlet valve opening
first. Then second hose to top inlet. Tighten
couplings by hand; then use pliers to make
an additional two-thirds turn. lide washer
onto cardboard or hardboard before mov-
ing across floor.
Inlets are plastic.
Do not strip or
crossthread.
3. Insert a flat washer into each end of the in-
let hoses. Check that washers are firmly
seated in couplings.
8. Put the “hooked” end of drain hose into the
standpipe. Tightly wrap the shipping strap
around the standpipe. Push plug into the
nearest hole in the shipping strap. Check
that hose is not twisted or kinked and is
securely in place.
6. Place hose clamp over washer drain con-
nector. Push drain hose onto washer con-
nector. Use pliers to open clamp and slide
clamp over drain hose. Check for good fit.
7. Measure and mark a point approximately
16″ (40.6 cm) from the plug end of
the shipping strap. Cut the shipping strap
at this point.
40.6 cm

2-6
13. crew the feet into the correct holes at the
front corner of the washer until the nuts
touch the washer. NOTE: Do not tighten the
nuts until the washer is level, step 17.
14.Tilt washer backward and remove the wood
block. Gently lower washer to floor. Move
washer to its permanent location. Remove
cardboard or hardboard from under washer.
15.Tilt washer forward raising back legs 1″
(2.5 cm) off of floor. To adjust rear leveling
legs, gently lower washer to floor.
9. Before attaching water inlet hoses, run water
through both faucets into a bucket. This will
get rid of particles in water lines that might
clog hoses. Mark which is the hot water
faucet.
10.Attach bottom hose (inlet marked “H”) to
hot water faucet. Attach top (inlet marked
“C”) to cold water faucet. Tighten coupling
to faucet by hand, then use pliers to make
final two-thirds turn.
11.Prop up the front of the washer about 4″
(10.2 cm) with a wood block, or similar
object. The block needs to support the
weight of the washer.
12. crew the locknut onto each foot to within
1″ (2.5 cm) of the base.
2.5 cm
(1″)