Whirlpool FRONT-LOADING AUTOMATIC WASHER User manual

W10441073A
W10441074A - SP
If you have any problems or questions, visit us at www.whirlpool.com
Designed to use only HE
High Efciency detergents.
Conçue pour l’utilisation
d’un détergent haute
efcacité seulement.
Use & Care Guide
Guide d’utilisation et d’entretien
Para obtener acceso al
Manual de uso y
cuidado en español, o para
obtener información adicional
acerca de su producto, visite:
www.whirlpool.com
FRONT-LOADING AUTOMATIC WASHER
LAVEUSE AUTOMATIQUE À CHARGEMENT FRONTAL

2
WASHER SAFETY
TABLE OF CONTENTS
WASHER SAFETY...................................................................2
ACCESSORIES........................................................................3
CONTROL PANEL AND FEATURES ......................................4
USING THE DISPENSER DRAWER .......................................6
CYCLE GUIDE.........................................................................7
USING YOUR WASHER..........................................................8
WASHER MAINTENANCE....................................................12
TROUBLESHOOTING...........................................................15
WARRANTY...........................................................................22
ASSISTANCE OR SERVICE..................................Back Cover
TABLE DE MATIÈRES
SÉCURITÉ DE LA LAVEUSE ................................................23
ACCESSOIRES......................................................................24
TABLEAU DE COMMANDE ET CARACTÉRISTIQUES.......25
UTILISATION DU TIROIR DU DISTRIBUTEUR ...................28
GUIDE DES PROGRAMMES................................................29
UTILISATION DE LA LAVEUSE ............................................31
ENTRETIEN DE LA LAVEUSE ..............................................35
DÉPANNAGE .........................................................................38
GARANTIE.............................................................................47
ASSISTANCE OU SERVICE...................... Couverture arrière

3
ACCESSORIES
Customize your new washer and dryer with the following
genuine Whirlpool accessories. For more information on
options and ordering, call 1-800-442-9991, or visit us at:
www.whirlpool.com/accessories. In Canada, call
1-800-807-6777 or visit us at www.whirlpool.ca.
Stack Kit
If space is at a premium,
the stack kit allows the dryer
to be installed on top of
the washer.
Worksurface
The worksurface bridges the
washer and dryer, and provides
a convenient working and
storage area.
15" Pedestal
Color-matched pedestals raise the
washer and dryer to a more comfortable
working height. The large drawer
provides convenient storage.

4
CONTROL PANEL AND FEATURES
Not all features and cycles are available on all models.
NOTE: The control panel features a sensitive surface that
responds to a light touch of your nger. To ensure your selections
are registered, touch the control panel with your nger tip, not
your ngernail. When selecting a setting or option, simply touch
its name.
Model WFW80HE
3
4
2
1
5
A DCB
6
Model WFW70HE
3
4
2
1
5
D
6
6
A

5
POWER
Touch to turn the washer on and off. Touch to stop/cancel
a cycle at any time.
WASH CYCLE KNOB
Use your Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Cycle Guide” for detailed descriptions of cycles.
START
Touch and hold until the light above START comes on to start
a cycle, or touch once while a cycle is in process to pause it.
If you want to add a garment, you can touch START when the
“Add Garment” LED is on.
DELAY WASH
Use +and –to delay the start of the wash cycle by up to
12 hours. To turn off Delay Wash, use +and –to set the delay
time to “0,” or touch POWER.
LED DISPLAY AND SETTINGS
When you select a cycle, its default settings will light up and
the Estimated Time Remaining will be displayed (for times
longer than 99 minutes, hours will be displayed, followed
by minutes). Factors such as load size, wash temperature,
and water pressure may affect the time shown in the display
during the cycle. Tightly packing garments, unbalanced loads,
or excessive suds may cause the washer to adjust the cycle
time, as well.
Touch the desired option along the bottom of the display to
adjust settings. See “Cycle Guide” for available settings on
each cycle. Not all settings are available with all cycles.
Cycle Status Lights
For details, see “Cycle Status Lights”.
Wash Temp
The recommended wash temperature is preset for each
cycle. You may also select a wash temperature based
on the type of fabric and soils being washed. For best
results, follow the garment label instructions. All wash
temperatures feature a cold rinse.
Spin
This washer automatically selects the spin speed based on
the cycle selected. Some preset speeds can be changed.
t'BTUFSTQJOTQFFETNFBOTIPSUFSESZUJNFTCVUNBZ
increase wrinkling in your load.
t4MPXFSTQJOTQFFETSFEVDFXSJOLMJOHCVUXJMMMFBWF
your load more damp.
Soil
The Soil setting (wash time) is preset for each wash
cycle. For most loads, use this preset soil level. When
you change the soil setting, the cycle time will increase
or decrease in the Estimated Time Remaining display.
For heavily soiled and sturdy fabrics, use the Soil setting
to select more wash time. For lightly soiled and delicate
fabrics, use the Soil setting to select less wash time. Lower
soil level settings will help reduce tangling and wrinkling.
OPTIONS
Touch to activate additional wash options or additional
features on the washer. Not all options are available on all
models.
Extra Rinse
Activate this option to add an extra rinse to most cycles.
NOTE: Some cycles include this feature as a default.
See “Cycle Guide” for details.
1
2
3
4
5
6
TumbleFresh™Option
The TumbleFresh™option will periodically tumble
the load after the end of the cycle for up to 6 hours
to reduce humidity. To turn on the TumbleFresh™option,
touch TumbleFresh. If, however, the TumbleFresh™option
is turned on, it will stay on for all future cycles until turned
back off – the washer remembers the last on/off status
set. To turn off the TumbleFresh™option, touch
TumbleFresh.
You may also activate the TumbleFresh™option without
running a cycle by touching and holding POWER for one
second, then touching and holding TumbleFresh for 3
seconds, then touching and holding START for 3 seconds.
To turn off the TumbleFresh™option when it is running,
touch POWER.
NOTE: The door will lock while the TumbleFresh™option
is active. To cancel the option and unlock the door, touch
POWER.
Cycle Signal
Use this option to turn on or off the signal that sounds
at end of cycle.
To turn off the tones that sound when a setting is
touched: Touch and hold CYCLE SIGNAL for about
3 seconds. Repeat to turn them on.
Control Lock
Touch and hold for 3 seconds to lock the controls
to avoid unwanted changes or operation. Touch and hold
3 seconds again to unlock. You can still touch START to
pause the cycle, or touch POWER to turn the washer off.
C
B
D
A
7
High Efciency “HE” detergent compartment
This compartment holds liquid or powdered HE detergent
for your main wash cycle.
Liquid fabric softener compartment
Automatically dilutes and dispenses liquid fabric softener
at the optimum time in the cycle.
QUse only liquid fabric softener in this dispenser.
Liquid chlorine bleach compartment
Automatically dilutes and dispenses liquid chlorine bleach
at the optimum time during the rst rinse after the wash
cycle. This compartment cannot dilute powdered bleach.
B
C
A
DISPENSER DRAWER
The dispenser drawer gives you the convenience of
automatically adding HE detergent, liquid chlorine bleach,
and liquid fabric softener to the wash load at the proper time.
See “Using the Dispenser Drawer” for information on using
the dispenser drawer.
B
A
HE detergent
Liquid fabric
softener
Chlorine bleach
7C
A
C
B

6
Cycle Status Lights
Model WFW80HE shown
Delay Wash
If a Delay Wash is set, the Delay Wash indicator will light and
the delay time will count down in the display.
Door Locked
Door Locked will light to indicate that the door is locked and
cannot be opened without rst pausing or canceling the cycle.
Sensing (on some models)
When START is touched, the washer will rst perform a
self-test on the door lock mechanism and the sensing light
will come on. You will hear a click, the drum will make a partial
turn, and the door will unlock briey before locking again.
Once the door has locked the second time, the washer will
drain to calibrate the sensors; then it will begin tumbling and
adding water. The sensing process will continue throughout
the cycle. You may also hear water owing through the
dispenser, adding detergent to the load.
After the load size is sensed, the estimated time based on
load size will be displayed. The actual cycle time may be
lengthened; however, the display will continue to show the
estimated time.
The sensing light will blink once a second at various times
during the cycle, such as when the washer is reducing extra
suds.
Add Garment
When “Add Garment” is lit, you may pause the washer, open
the door, and add items.
TumbleFresh™ option
TheTumbleFresh™ indicator will light when the TumbleFresh™
option is active. During this time, the washer will occasionally
tumble the load.
Adding HE detergent to dispenser
Powdered detergent:
Lift the selector to the high
position.
Liquid detergent:
Push down the selector to
the low position.
Pour a measured amount of HE
detergent into detergent compartment.
For powdered detergent, lift the selector
to the high position. For liquid detergent,
push down the selector to the low
position.
Do not overll; adding too much
detergent may cause detergent to be
dispensed into the washer too early.
Use only High Efciency
(HE) detergent.
IMPORTANT:
■Do not add single-dose laundry packet to dispenser
drawer.
■Use powdered detergent when using the Delay Wash
option. Liquid detergent may seep out before the wash
begins.
HE detergent
compartment
1. Open the dispenser drawer.
2. Add laundry products as described in steps 4–6 in the “Using
Your Washer” section.
3. Slowly close the dispenser drawer. Make sure it is
completely closed.
NOTE: A small amount of water may remain in the dispensers
from the previous wash cycle. This is normal.
USING THE DISPENSER DRAWER
Selector
Selector
in high
position
Selector
in low
position
Done
Once the cycle is complete, this light will come on. Remove
the load promptly for best results. The Done indicator is also
lit during the TumbleFresh™ option.
Eco Monitor
The Eco Monitor allows you to see how the settings you select
affect your energy savings. To use the Eco Monitor, choose
the best cycle, temperature, spin speed, soil level, and options
for the fabrics being washed. The Eco Monitor will rate the
water and energy use of those selections, from Good to Best.
You can then adjust the settings and options to decrease the
amount of energy used within that cycle.
Choosing the Right Detergent
Use only High Efciency detergents. The package will be marked
“HE” or “High Efciency.” Low-water washing creates excessive
sudsing with a non-HE detergent. Using non-HE detergent
will likely result in longer cycle times and reduced rinsing
performance. It may also result in component failure and, over
time, buildup of mold or mildew. HE detergents are low-sudsing
and quick-dispersing to produce the right amount of suds for
the best performance. They hold soil in suspension so it is not
re-deposited onto clean clothes. Follow the manufacturer’s
instructions to determine the amount of detergent to use.
Use only High Efciency (HE) detergent.
CONTROL PANEL AND FEATURES

7
CYCLE GUIDE
Normally soiled cottons, Normal Hot Fast Heavy TumbleFresh™This cycle combines medium-speed
linens, sheets, and Warm Medium Normal Extra Rinse tumbling and a fast-speed spin.
mixed garment loads Cool Off Light Delay Wash This cycle is designed to provide
Cold the most energy efciency.
Heavily soiled white Whites Hot Fast Heavy TumbleFresh™Uses a longer wash time with
fabrics and garments Warm Medium Normal Extra Rinse fast-speed tumbling, extra rinsing,
Cool Slow Light Delay Wash and a fast-speed spin to provide
Cold Off optimal cleaning and rinsing
when bleach is used.
Sturdy colorfast Heavy Hot Fast Heavy TumbleFresh™Fast-speed tumbling and a
fabrics and heavily Duty Warm Medium Normal Extra Rinse fast-speed nal spin help
soiled garments Cool Slow Light Delay Wash provide optimal cleaning and
Cold Off reduce drying times.
Clothing, bedding Eco Sanitize Hot Fast Heavy TumbleFresh™
Using the highest wash temperature
and towels requiring with Oxi†Medium Normal Extra Rinse available along with an Oxi product
sanitization Slow Light Delay Wash added in the drum ensures
Off sanitization. Check recommended
wash temperature of your items
and use the amount of Oxi
recommended by the manufacturer.
No clothes in washer Clean Use this cycle every 30 washes to keep
Washer the inside of your washer fresh and clean.
with This cycle uses a higher water level. Use
affresh®with affresh®washer cleaner tablet or liquid
chlorine bleach to thoroughly clean the
inside of your washer. This cycle should not
be interrupted. See “Washer Care.”
IMPORTANT: Do not place garments or
other items in the washer during the Clean
Washer with affresh®cycle. Use this cycle
with an empty wash tub. See “Washer
Care” in “Washer Maintenance.”
Wet load of clothes Drain N/A Fast N/A TumbleFresh™Use Drain & Spin to remove excess
& Spin Medium Delay Wash water from the load. Spin speed
Slow can be set to a slower setting.
Off
Swimwear, items Drain Hot Fast Heavy TumbleFresh™Select Drain & Spin; then select
that need rinsing & Spin Warm Medium Normal Delay Wash Extra Rinse to add water. The cycle
with Cool Slow Light includes a fast-speed spin. For
Extra Rinse Cold Off some fabrics, you may wish to
set the spin speed to a slower
setting.
Small loads of 3–4 Quick Wash Hot Fast Heavy TumbleFresh™For small loads (3–4 items) needed
lightly soiled garments Warm Medium Normal Extra Rinse quickly. This cycle combines
Cool Slow Light Delay Wash fast-speed tumbling, a shortened
Cold Off wash time, and a fast-speed spin
for reduced drying times.
Sheer fabrics, Delicates Hot Fast Heavy TumbleFresh™This cycle combines slow-speed
lingerie, sweaters, and Warm Medium Normal Extra Rinse tumbling and slow-speed spin
lightly-soiled shirts, Cool Slow Light Delay Wash for gentle fabric care and reduced
blouses, trousers, Cold Off wrinkling.
pants, and skirts
Bright or darkly colored Cold Cold Fast Heavy TumbleFresh™This cycle uses a concentrated
cottons, linens, casual Wash Medium Normal Extra Rinse detergent solution along with cold
and mixed loads Off Light Delay Wash water throughout the cycle to gently
lift out stains and care for fabrics.
Items to wash
using default
cycle settings:
Cycle: Wash
Temperature: Spin
Speed: Soil
Level: Available
Options: Cycle Details:
Settings and options shown in bold are default settings for that cycle. For best fabric care, choose the cycle, options, and settings
that best t the load being washed. Not all settings are available with each cycle, and some options cannot be used together.
NOTES:
QNot all cycles, temperatures, options, or spin speeds are available on all models.
QAll wash temperature selections feature a cold rinse.
† Eco Sanitize with Oxi
Q
This washer has an Eco Sanitize with Oxi Cycle that eliminates
99.9% of bacteria typically found on clothing, bedding, and
towels, based on independent, third-party laboratory testing.
There is no carryover of bacteria between loads after the cycle
is complete.
Q
Use the Eco Sanitize with Oxi Cycle to clean heavily soiled,
colorfast fabrics. This combines the hottest water temperature
to help ensure the removal of heavy soils and stains. It is
recommended that you set your hot water heater to 120°F
(49°C) to ensure proper performance during this cycle.
Model: WFW80HE Load Size Recommendations
For best results, follow the load size recommendations noted for
each cycle.
Small load: Fill the washer drum with 3–4 items, not more
than 1/4 full.
Medium load: Fill the washer drum up to about 1/2 full.
Large load: Fill the washer drum up to about 3/4 full.
Extra-large load: Fill the washer drum, but make sure clothes
can tumble freely. For best results, avoid packing tightly.

8
USING YOUR WASHER
Sort items by recommended cycle, water temperature, and
colorfastness. Separate heavily soiled items from lightly soiled.
Separate delicate items from sturdy fabrics. Treat stains
promptly and check for colorfastness by testing stain remover
products on an inside seam.
1. Sort and prepare your laundry
Place a load of sorted clothes loosely in the washer. Items need
to move freely for best cleaning and to reduce wrinkling and
tangling. Close the washer door by pushing it rmly until the
latch clicks.
QDepending on load type and cycle, the washer can be fully
loaded, but not tightly packed. Washer door should close
easily. See “Cycle Guide” for loading suggestions.
QMix large and small items and avoid washing single items.
Load evenly.
QWash small items in mesh garment bags. For multiple items,
use more than one bag and ll bags equally.
3. Load laundry into washer
First wash cycle without laundry
Before washing clothes for the rst time, if not completed during
the nal installation step, choose the QUICK WASH cycle and
run it without clothes. Use only HE detergent. Use 1/2 the
manufacturer’s recommended amount for a medium-size load.
This initial cycle serves to ensure the interior is clean before
washing clothes.
IMPORTANT:
QEmpty pockets. Loose change, buttons, or any small object
can plug pumps and may require a service call.
QClose zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
QMend rips and tears to avoid further damage to items
during washing.
QTurn knits inside out to prevent pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
QDo not dry garments if stains remain after washing, because
heat can set stains into fabric.
QAlways read and follow fabric care labels and laundry
product instructions. Improper usage may cause damage
to your garments.
2. Add laundry products (if desired)
Single-dose laundry packet, Oxi-type boosters, color-safe
bleach, or fabric softener crystals can be added to the drum
prior to adding laundry.
NOTE: Do not add clothes to washer drum prior to adding
laundry products. Always follow manufacturer’s instructions.

9
Add liquid chlorine bleach to the bleach compartment.
Do not overll, dilute, or use more than 2/3 cup (165 mL).
Do not use color-safe bleach or Oxi in the same cycle with
liquid chlorine bleach.
QAlways measure liquid chlorine bleach. Use a measuring cup
with a pour spout; do not guess.
QDo not ll beyond the “MAX” level. Overlling could cause
garment damage.
6. Add liquid chlorine bleach to dispenser
(if desired)
Pour a measured amount of liquid fabric softener into liquid
fabric softener compartment. Always follow manufacturer’s
directions for correct amount of fabric softener based on your
load size.
Fabric softener is always dispensed in the last rinse, even if
Extra Rinse is selected.
IMPORTANT: Do not overll, dilute, or use more than 1/4 cup
(60 mL) of fabric softener. Do not ll past the MAX line.
Overlling dispenser will cause fabric softener to immediately
dispense into washer.
QDo not spill or drip any fabric softener onto the clothes.
QDo not use liquid fabric softener dispenser balls in this
washer. They will not dispense correctly.
5. Add liquid fabric softener to dispenser
(if desired)
Adjust the selector, based on type of HE detergent used
(either liquid or powdered). See “Using the Dispenser
Drawer” instructions on how to use the dispenser.
7. Touch POWER to turn on washer
(optional)
Slowly close the dispenser drawer. Make sure the drawer is
closed completely, then touch POWER to turn on the washer
or go to Step 8.
USING LAUNDRY PRODUCT DISPENSERS
NOTE: Do not add single-dose laundry packets, Oxi-type
boosters, color-safe bleach, or fabric softener crystals to
dispensers. They will not dispense correctly.
4. Add HE detergent
Powdered
HE detergent
Liquid
HE detergent

10
8. Select CYCLE*
The display will show the default settings for the selected
cycle. To adjust a setting, touch its name – Wash Temp, Spin,
Soil, or Extra Rinse. Adjusting settings will change the Estimated
Time Remaining. Tightly packing the load, unbalanced loads, or
excessive suds may also cause the washer to increase the cycle
time.
Turn cycle knob to select your wash cycle. See “Cycle Guide”
for details on cycle features.
9. Adjust settings, if desired*
10. Select any additional options*
To add an option to the cycle, touch its name – Extra Rinse,
TumbleFresh, or Cycle Signal. To remove an option from
the selected cycle, touch the option again.
Appearance may vary.
Appearance may vary.
Appearance may vary.
*Not all options and settings are available with all cycles.
See “Cycle Guide” for available options and settings.
11. Setting a delayed wash
If you do not want to begin a cycle immediately, you may
choose the DELAY WASH option. This will delay the start
of the wash cycle by up to 12 hours.
To set a delayed wash:
1. Touch DELAY WASH +and –buttons to set the desired
delay time.
2. Touch and hold START to set the delay. The delay
countdown has started when the START light stops blinking.
Appearance may vary.
USING YOUR WASHER

11
12. Touch and hold START to begin
wash cycle
Touch and hold START to start the wash cycle. To pause a
cycle in progress, touch START once, then touch and hold
again to continue the cycle. To cancel a cycle, touch POWER.
Once you touch and hold START, you will hear the door lock,
unlock, and lock again. The washer door will remain locked
during the wash cycle.
Unlocking the door to add garments:
If you need to open the door to add 1 or 2
missed garments, you may do so while the
“Add Garment” light is lit.
Touch START once; the door will unlock
once the washer movement has stopped.
This may take several minutes. Then close
door and touch and hold START again to
restart the cycle.
13. Remove garments promptly
after cycle is nished
Promptly remove garments after cycle has
completed to avoid odor and rusting of
metal objects on garments. When unloading
garments, pull back the door seal and check
for small items between the tub and the washer drum.
If you will be unable to remove the load
promptly, use the TumbleFresh™option
.
If selected, the TumbleFresh™option will
tumble the load periodically for up to 6 hours.
To turn off the TumbleFresh™option, touch POWER. To set the
washer so that the TumbleFresh™option does not come on for
future cycles, touch TumbleFresh.
NOTE:
QThe door will remain locked while the TumbleFresh™option
is active. To cancel the option and unlock the door, touch
POWER.
Q A small amount of water may remain in the dispensers after
the wash cycle is complete. This is normal.
Q This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.

12
WASHER CARE
Recommendations to Help Keep Your Washer Clean
and Performing at its Best
1. Always use High Efciency (HE) detergents and follow the
HE detergent manufacturer’s instructions regarding the
amount of HE detergent to use. Never use more than the
recommended amount because that may increase the
rate at which detergent and soil residue accumulate inside
your washer, which in turn may result in undesirable odor.
2. Use warm or hot water washes sometimes (not exclusively
cold water washes), because they do a better job of
controlling the rate at which soils and detergent accumulate.
3. Always leave the washer door slightly ajar between uses
to help dry out the washer and prevent the buildup of
odor-causing residue.
Cleaning Your Front Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This
Washer Maintenance Procedure should be performed,
at a minimum, once per month or every 30 wash cycles,
whichever occurs sooner, to control the rate at which soils
and detergent may otherwise accumulate in your washer.
Cleaning the Door Seal
1. Open the washer door and remove any clothing or items
from the washer.
2. Inspect the colored seal between the door opening and
the drum for stained areas or soil buildup. Pull back the
seal to inspect all areas under the seal and to check for
foreign objects.
3. If stained areas or soil buildup are found, wipe down
these areas of the seal using either of the following
two procedures:
a. affresh®Grit Grabber™ Cloth Procedure:
i. When the cycle is complete, gently pull back the
rubber door seal and clean the entire surface with
the rough side of the Grit Grabber™ cloth.
b. Dilute Liquid Chlorine Bleach Procedure:
i. Mix a dilute bleach solution, using 3/4 cup (177 mL)
of liquid chlorine bleach and 1 gallon (3.8 L) of warm
tap water.
ii. Wipe the seal area with the dilute solution, using
a damp cloth.
iii. Let stand 5 minutes.
iv. Wipe down area thoroughly with a dry cloth and let
washer interior air dry with door open.
IMPORTANT:
QWear rubber gloves when cleaning with bleach.
QRefer to the bleach manufacturer’s instructions
for proper use.
WASHER CARE (cont.)
Cleaning the Inside of the Washer
This washer has a special cycle that uses higher water
volumes in combination with affresh®Washer Cleaner or
liquid chlorine bleach to thoroughly clean the inside of the
washer. Steam washer models also utilize steam to enhance
cleaning in this special cycle.
NOTE: Read these instructions completely before beginning
the cleaning process.
Begin procedure
1. affresh®Washer Cleaner Cycle Procedure
(Recommended for Best Performance):
a. Open the washer door and remove any clothing
or items.
b. Add an affresh®Washer Cleaner tablet to the washer
drum.
c. Do not add the affresh®Washer Cleaner tablet
to the dispenser drawer.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Close the washer door.
f. Select the CLEAN WASHER cycle.
g. Touch and hold START to begin the cycle. The Clean
Washer Cycle Operation is described below.
2. Chlorine Bleach Procedure:
a. Open the washer door and remove any clothing
or items.
b. Open the dispenser drawer and add liquid chlorine
bleach to the MAX level in both the bleach
compartment and the fabric softener compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer door and the dispenser drawer.
d. Do not add any detergent or other chemicals to the
washer when following this procedure.
e. Close the washer door.
f. Select the CLEAN WASHER cycle.
g. Touch and hold START to begin the cycle. The Clean
Washer Cycle Operation is described below.
NOTE: For best results, do not interrupt cycle.
Description of Clean Washer Cycle Operation:
1. The Clean Washer cycle will determine whether clothing
or other items are in the washer.
2. If no items are detected in the washer, it will proceed
with the cycle.
a. If any items are detected in the washer, “rL” (remove
load) will be displayed. The door will unlock. Open
washer and remove any garments from the washer
drum.
b. Touch POWER to clear the “rL” code.
c. Touch and hold START to restart the cycle.
After the cycle is complete, leave the door open slightly to
allow for better ventilation and drying of the washer interior.
WASHER MAINTENANCE
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
WATER INLET HOSES

13
WASHER CARE (cont.)
Cancellation of Clean Washer Cycle Operation:
If the Clean Washer cycle is canceled by the user after it has
been initiated, it may take up to 30 minutes for the washer
to purge any affresh® Cleaner, chlorine bleach, or other
chemistry from the wash system and to adequately rinse any
remaining chemistry. The washer door will remain locked until
the cancellation process has been completed. This ensures
no cleaning chemistry will be carried over to the next wash
cycle and reduces the potential for damage to subsequent
loads of laundry or to the washer itself.
Clean Washer Cycle Cancellation Procedure:
1. Touch POWER on the washer once.
2. The washer will begin to drain and rinse away the
remaining cleaning chemistry.
3. The cycle will complete the cancellation process in
approximately 30 minutes or less.
4. The washer then can be used to either repeat the Clean
Washer cycle or to wash laundry using one of the regular
wash cycles selected by the user.
Cleaning the Dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove
residue from the dispensers, remove the drawer and wipe
the surfaces with a damp cloth and towel dry either before
or after you run the Clean Washer cycle. Use an all-purpose
surface cleaner, if needed.
IMPORTANT: Dispenser is not dishwasher safe.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe up any spills.
Occasionally wipe the outside of your washer to help
keep it looking new. Use mild soap and water.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
WASHER CARE (cont.)
Removing the Dispenser
To remove:
1. Pull dispenser drawer out until it stops.
2. Press down on the release tab and pull straight out to
remove the dispenser.
3. Lift off cover panel by
pulling straight up.
To replace:
1. Slide cover panel back
onto posts on dispenser.
2. Align edges of dispenser
with guides in washer,
then slide dispenser
back into slot.

14
Operate your washer only when you are home. If moving,
or not using your washer for a period of time, follow these
steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid ooding due
to water pressure surges.
3. Clean the dispensers. See “Cleaning the Dispensers.”
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets, disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in washer drum
and run washer on NORMAL cycle for about two
minutes to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
NON-USE AND VACATION CARE
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
WINTER STORAGE CARE directions before moving.
3. Disconnect drain hose from drain system and from back
of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer drum.
6. Bundle power cord with a rubber band or cable tie to
keep it from hanging onto the ground.
IMPORTANT: Call for service to install new transport bolts.
Do not reuse transport bolts. Washer must be transported
in the upright position. To avoid structural damage to
your washer, it must be properly set up for relocation by a
certied technician.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1.Refer to Installation Instructions to locate, level, and
connect washer.
2.Before using again, run washer through the following
recommended procedure:
To use washer again:
1.Flush water pipes and hoses. Reconnect water inlet
hoses. Turn on both water faucets.
2.Plug in washer or reconnect power.
3.Run washer through HEAVY DUTY cycle to clean washer
and remove antifreeze, if used. Use only HE detergent.
Use half the manufacturer’s recommended amount for a
medium-size load.
WASHER MAINTENANCE

15
If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Error Code Appears in Display
“Sd” (Excess suds)
appears in display Excessive suds in washer. Washer is
running a suds reduction routine.
Allow the washer to continue. Use only HE detergent.
Always measure detergent, and base detergent quantity on
load size. Follow detergent manufacturer’s instructions.
Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
F 8 followed by E 1(water
supply error) appears in
display
Check for proper water supply. Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
F 9 followed by E 1(drain
pump system error)
appears in display
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 41⁄2"
(114 mm).
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor.
F 5 followed by E 2(door
will not lock) appears in
display
Washer door not locking. Touch POWER to cancel the cycle. Make sure the door is
closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely.
Washer beeps when
START is touched Door not closed. Close the door completely.
F 7 followed by E 1(motor
drive error) appears in
display
Motor is having difculty turning
the drum. Washer is tightly packed. Remove some items. See “Cycle
Guide” for load size recommendations. Make sure that all
shipping materials have been removed. See the Installation
Instructions.
“rL” (remove load)
appears in display
Load detected in drum during Clean
Washer with affresh®cycle. Remove items from washer drum and restart Clean Washer
with affresh®cycle.
Washer making error
beeps Door has not been opened and closed for at least 3 cycles. This code may appear when the washer is rst turned on.
Open and close the door to clear the display.
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
F # E #code other than
as described above
appears in display
System error code. Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
TROUBLESHOOTING
“nt” (interrupted)
appears in display The cycle was paused or cancelled. The washer can take 20 to 30 minutes to stop spinning and
drain and will display this error code during that time. Touch
POWER once to clear the code. Then touch POWER again to
restart washer.
W
as
h
er
b
eeps w
h
en
S
TART is touched D
oo
r n
o
t
c
l
osed.
Close the door completel
y.
F
7
F
F
f
ollowed by
E
1
E
(motor
1
drive error
)
appears in
di
sp
l
a
y
Motor is having difculty turning
the drum.
W
asher is tightly packed. Remove some items.
S
ee “
C
ycle
G
uide” for load size recommendations. Make sure that all
shipping materials have been removed.
S
ee the Installation
“
S
d”
(
Excess suds
)
appears in displa
y
Excessive suds in washer. Washer is
r
unnin
g
a suds reduction routine.
All
ow t
h
e was
h
er to cont
i
nue.
U
se on
l
y
HE
d
etergent.
A
lways measure detergent, and base detergent quantity on
load size. Follow deter
g
ent manufacturer’s instructions.
T
ouch P
O
WER once to clear the code. Then touch P
O
WER
a
gain to restart washer. I
f
code appears again, call
f
or service
.
F
8
F
followed by
E
1
E
(water
1
s
upply error
)
appears in
displa
y
C
heck for proper water supply
.
Both hoses must be attached and have water owin
g
to the
i
nlet valve
.
Both hot and cold water
f
aucets must be on
.
I
n
l
et va
l
ve screens on was
h
er may
b
e c
l
ogge
d.
Remove an
y
kinks in the inlet hose
.
F
9
F
f
ollowed by
E
1
E
(
drain
pump system error
)
appears
i
n
di
sp
l
ay
C
heck plumbin
g
for correct drain
hose
in
s
t
a
ll
a
ti
o
n. Dr
a
in h
ose
e
xt
e
n
ds
i
nto standpipe
f
arther than 4
1
⁄
1
2
⁄
⁄
"
(
114 mm
)
.
C
heck drain hose for
p
ro
p
er installation.
Make sure the drain hose is not kinked,
p
inched, or blocked.
Remove any clo
g
s from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is hi
g
her than 96"
(
2.4 m
)
above
the oor
.
F
5
F
followed by
E
2
E
(
doo
r
w
ill not lock
)
appears in
displa
y
W
asher door not lockin
g
.
T
ouch P
O
WER to cancel the cycle. Make sure the door is
c
losed completely and latchin
g
. Check for items in the washer
d
rum that may be keeping the door
f
rom closing completely
.
If
y
ou ex
p
er
i
enc
e
Possible
C
ause
s
S
olutio
n
First try the solutions su
gg
ested here or visit our website at www.whirlpool.com
/
product_help
–
In
C
anada www.whirlpool.ca for assistance and to possibly avoid a service call
.
Error
C
ode A
pp
ears in Dis
p
la
y
I
nstructions.
“
rL”
(
remove load
)
appears in displa
y
Load detected in drum durin
g
C
lean
W
asher with affresh
®
cycle. Remove items from washer drum and restart
C
lean Washe
r
with affres
h
®
cyc
l
e.
Washer makin
g
erro
r
b
eeps Door has not been o
p
ened and closed
f
or at least 3 cycles.
T
his code ma
y
appear when the washer is rst turned on.
O
pen and close the door to clear the displa
y.
O
nce any possible issues are corrected, touch P
O
WER once to clear the code. Reselect and restart the cycle
.
F
#
F
F
E
#
E
E
code
o
th
e
r th
a
n
as
d
escr
ib
e
d
a
b
ove
appears
i
n
di
sp
l
ay
S
ystem error code
.
Touc
h P
O
WE
R
o
n
ce
t
o
c
l
ea
r th
e
code
. Th
e
n t
ouc
h P
O
WER
ag
ain to restart washer. If code appears a
g
ain, call for service.
N
ot us
i
ng
HE
d
etergent or us
i
ng too
m
uc
h
HE
d
etergent.
Use only HE deter
g
ent. Always measure deter
g
ent and follow
manufacturer’s directions based on load size and soil level.
“
nt”
(
interru
p
ted
)
appears
i
n
di
sp
l
ay
T
he c
y
cle was paused or cancelled.
T
he washer can take 20 to 30 minutes to stop spinnin
g
and
d
rain and will display this error code durin
g
that time. Touch
PO
WE
R
once to clear the code. Then touch P
O
WER
ag
ain to
r
estart washer.

16
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check oor for exing or sagging. If ooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced
or too large.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer.”
Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
Fill hoses not attached tightly. Tighten ll-hose connection.
Properly seat all four ll-hose at washers.
Drain hose connection. Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks
or clogged sink or drain. Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Fill hose washers.
Noises
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel drum.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming The pump may make a humming sound with periodic gurgling
or surging as nal amounts of water are removed during the
spin/drain cycles. This is normal at certain stages of the cycle.
Washer may be draining water.
Water Leaks
Check the following for
proper installation
Vibration, rocking, or
“walking”
Load not completely
covered in water Water level not visible on door or
does not cover clothes. This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
Washer not performing as expected
Washer may not be level.
The door will lock unlock and lock again. You will hear 3 clicks
after touching and holding START. This is normal.
Door locking or unlocking.
Not using HE detergent or using too
much HE detergent. Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer’s directions based on your
load requirements.
Water or suds leaking
from door or rear of
cabinet
Residue on door glass. Periodically clean the underside of the glass window to avoid
potential leaks.
The shipping bolts are still in the
back of the washer.
See “Remove transport bolts from washer” in the
Installation Instructions.
Door opened during “Add Garment.” Water can drip off the inside of the door when the door is
opened after the start of a cycle.
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
This is normal at certain stages of the cycle.Steel balls in the balancing system
are balancing the load.
Vibration or Off-Balance
TROUBLESHOOTING
Fill hoses not attached ti
g
htly
.
T
i
g
hten ll-hose connection.
Properly seat all four ll-hose at washers
.
Dr
a
in h
ose
co
nn
ec
ti
o
n
.
C
heck that the drain hose is properly secured to drainpipe or
l
aun
d
ry tu
b.
C
heck household plumbin
g
for leaks
o
r clo
gg
ed sink or drain
.
W
ater can back up out of a clo
gg
ed sink or drainpipe.
C
hec
k
a
ll household plumbin
g
for leaks
(
laundry tubs, drain pipe,
water
p
i
p
es, and faucets.
)
Fill h
ose
w
as
h
e
r
s.
W
ater
L
ea
k
s
C
heck the followin
g
fo
r
p
ro
p
er installatio
n
Load not completely
c
overed in water
W
ater
l
eve
l
not v
i
s
ibl
e on
d
oor o
r
d
oes not cover c
l
ot
h
es
.
T
his is normal
f
or an HE
f
ront load washer. The washer senses
l
oad sizes and adds the correct amount o
f
water
f
or optimal
cl
ean
i
ng
.
Washer not performin
g
as expecte
d
Not usin
g
HE deter
g
ent or usin
g
too
much HE deter
g
ent.
O
nly use HE deter
g
ent.
S
uds from re
g
ular deter
g
ents can
cause leakin
g
from the door or rear of cabinet. Always measure
deter
g
ent and follow manufacturer’s directions based on your
l
oad re
q
uirements.
Water or suds leaking
from door or rear o
f
cabinet
R
es
id
ue on
d
oor g
l
ass
.
Periodically clean the underside of the glass window to avoid
potential leaks.
First try the solutions su
gg
ested here or visit our website at www.whirlpool.com/product_help –
I
n
C
anada www.whirlpool.ca for assistance and to possibl
y
avoid a service call.
If
y
ou ex
p
erienc
e
Possible
C
ause
s
S
olutio
n
Feet may not be in contact with the

oor and locked
.
Front and rear feet must be in rm contact with oor
,
and washe
r
must
b
e
l
eve
l
to operate proper
l
y.
J
am nuts must
b
e t
i
g
h
t
a
gainst the bottom of the cabinet.
C
heck oor for exing or sagging. If ooring is uneven, a 3
/
4"
(
19 mm
)
piece of plywood under your washer will reduce sound
.
S
ee “Level the Washer” in Installation Instructions.
Load could be unbalanced
or too lar
g
e.
A
vo
id
t
i
g
h
t
l
y pac
ki
ng t
h
e
l
oa
d
.
A
vo
id
was
hi
ng s
i
ng
l
e
i
tems.
Balance a single item such as a rug or jeans jacket with a
f
ew extra items.
Item or load not suitable for selected cycle.
S
ee “
C
ycle
G
uide”
a
nd “Usin
g
Your Washer.
”
E
mpty pockets be
f
ore washing. Loose items such as coins
c
ould
f
all between washer drum and tub or may block pump.
I
t may be necessary to call for service to remove items.
Noise
s
I
t
i
s norma
l
to
h
ear meta
l
i
tems on c
l
ot
hi
ng suc
h
as meta
l
snaps,
b
uc
kl
es, or z
i
ppers touc
h
aga
i
nst t
h
e sta
i
n
l
ess stee
l
d
rum.
O
bjects caught in washe
r
d
ra
i
n system
.
C
licking or metallic
noise
s
G
urgling or hummin
g
The pump may make a hummin
g
sound with periodic
g
ur
g
lin
g
or sur
g
in
g
as nal amounts of water are removed durin
g
the
spin
/
drain cycles. This is normal at certain stages of the cycle
.
W
asher may be draining water
.
Vibration, rocking, or
“walkin
g”
W
as
h
er may not
b
e
l
eve
l.
T
he door will lock unlock and lock a
g
ain. You will hear 3 clicks
after touchin
g
and holdin
g
START
.
Thi
s
i
s
n
o
rm
a
l
.
T
T
D
oor
l
oc
ki
ng or un
l
oc
ki
ng
.
The shipping bolts are still in the
back of the washer
.
S
ee “Remove trans
p
ort bolts from washer” in the
I
nstallation Instructions
.
Door opened durin
g
“Add Garment.
”
W
ater can dri
p
off the inside of the door when the door is
o
pened a
f
ter the start o
f
a cycle.
R
o
lli
ng or s
l
os
hi
ng
an
d
occas
i
ona
l
c
li
c
ki
ng
(
on slow-speed spin
)
This is normal at certain stages of the cycle
.
S
teel balls in the balancing system
are
b
a
l
anc
i
ng t
h
e
l
oa
d.
Vibration or
O
ff-Balanc
e

17
Normal washer operation. Door must be completely closed and latched for washer to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Washer not loaded as recommended. Remove several items, rearrange load evenly in washer drum.
Close door and touch and hold START.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
If you experience Possible Causes Solution
Washer won’t run or ll,
washer stops working Check for proper water supply. Both hoses must be attached and have water owing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
Check proper electrical supply.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
The washer door is not rmly shut. The door must be closed during operation.
TROUBLESHOOTING
N
orma
l
was
h
er operat
i
on
.
D
oor must be completely closed and latched for washer to run.
W
asher will pause during certain phases of cycle.
D
o not interrupt cycle
.
T
he washer pauses for about 2 minutes durin
g
certain cycles.
A
llow the c
y
cle to continue.
S
ome c
y
cles feature periods of
t
umblin
g
and soak
.
W
asher may be stopped to reduce suds.
C
old Wash uses less water in the be
g
innin
g
of the cycle to
p
rovide a hi
g
h concentration of deter
g
ent for optimal cleanin
g
a
ction. Followin
g
this concentrated tumblin
g
, more water is
u
se
d
to comp
l
ete t
h
e was
h
.
P
lu
g
power cord into a
g
rounded 3-pron
g
outlet.
D
o not use an extension cord
.
E
nsure there is
p
ower to outlet.
C
heck electrical source or call an electrician to check if volta
g
e
is low
.
R
eset a tripped circuit breaker. Replace any blown
f
uses.
N
O
TE
:
I
f
problems continue, contact an electrician
.
W
asher not loaded as recommended
.
R
emove severa
l
i
tems, rearrange
l
oa
d
even
l
y
i
n was
h
er
d
rum.
C
lose door and touch and hold
START
.
T
T
Do not add more than 1 or 2 additional items after c
y
cle has
started to avoid ti
g
htly packin
g
or unbalancin
g
.
D
o
n
o
t
add
m
o
r
e
w
a
t
e
r t
o
th
e
w
as
h
e
r.
Washer won’t run or ll
,
washer stops workin
g
C
heck for proper water suppl
y.
B
oth hoses must be attached and have water

owing to
i
n
l
et va
l
ve.
B
oth hot and cold water
f
aucets must be turned on.
C
heck that inlet valve screens have not become clogged
.
C
heck for any kinks in inlet hoses, which can restrict water ow.
C
heck proper electrical supply
.
Washer not performing as expected
(
cont.
)
If
y
ou ex
p
er
i
enc
e
P
ossible
C
ause
s
S
olutio
n
First try the solutions suggested here or visit our website at www.whirlpool.com
/
product_help –
I
n
C
anada www.whirlpool.ca for assistance and to possibly avoid a service call.
T
he washer door is not rmly shut
.
Th
e
d
oor must
b
e c
l
ose
d
d
ur
i
ng operat
i
on.

18
Washer not performing as expected (cont.)
If you experience Possible causes Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Water remaining in washer after cycle.
Door locked at end
of wash cycle
Using cycles with a slower spin
speed.
Cycles with slower spin speeds remove less water than cycles
with fast spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See
“Cycle Guide” for load size recommendation for each cycle.
Washer not draining/
spinning, loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Not using HE detergent or using too
much HE detergent. Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer’s directions for your load.
To remove extra suds, select DRAIN & SPIN with Extra Rinse.
Do not add detergent.
The load may be out of balance. Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the oor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
The drain hose ts too tightly
in the standpipe, or is it taped
to the standpipe.
The drain hose should be loose yet t securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure
the Drain Hose” in Installation Instructions.
Small items may have been caught
in the pump or stuck between the
washer drum and the outer tub.
Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small
items.
If the “Add Garment” light is lit, touch START once. The door
will unlock.
Door locks when cycle has started.
Door will not unlock
Washing many loads. Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch and hold START. Do not add more detergent.
After 3 wash cycles in a row are completed, the door must be
opened and then closed before a new cycle can begin.
Door not opened between cycles.
Washer won’t run or ll,
washer stops working
(cont.)
While this option is on, the load is tumbled periodically for up
to 6 hours. The door remains locked during this time. To unlock
the door, cancel the option by touching POWER.
TumbleFresh™ option is on.
TROUBLESHOOTING
Washer not performing as expected
(
cont.
)
If
y
ou ex
p
er
i
enc
e
Possible
causes
S
olutio
n
Incorrect or wron
g
wash or rinse
tem
p
erature
s
C
heck for proper water supply
.
M
a
k
e sure
h
ot an
d
co
ld
i
n
l
et
h
oses are not reverse
d.
Both hoses must be attached to both washer and faucet
,
and
have both hot and cold water owin
g
to inlet valve
.
C
heck that inlet valve screens are not clogged.
Remove any kinks in hoses
.
First try the solutions suggested here or visit our website at www.whirlpool.com
/
product_help –
I
n
C
anada www.whirlpool.ca for assistance and to possibl
y
avoid a service call.
S
elect DRAIN &
S
PIN to remove any water remaining in the
w
asher. The washer door will unlock at the end of the drain
.
W
ater remaining in washer after cycle
.
D
oo
r l
oc
k
ed
a
t
e
n
d
o
f
wash cycl
e
U
s
i
ng cyc
l
es w
i
t
h
a s
l
ower sp
i
n
s
pee
d
.
Cy
cles with slower spin speeds remove less water than c
y
cles
w
ith fast spin speeds. Use the recommended c
y
cle
/
speed spin
f
or your garment
.
W
asher not loaded as recommended.
A
tightly packed or unbalanced load may not allow the washe
r
t
o spin correctly, leavin
g
the load wetter than normal.
S
ee
“C
ycle
G
uide” for load size recommendation for each cycle
.
Washer not draining
/
spinnin
g
, loads are
still we
t
D
ra
i
n
h
ose exten
d
s
i
nto stan
d
p
i
pe
f
arther than 4.5"
(
114 mm
)
.
C
heck drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
openin
g
.
N
ot us
i
ng
HE
d
etergent or us
i
ng too
muc
h
HE
d
etergent.
U
se only HE deter
g
ent.
S
uds from re
g
ular deter
g
ent or usin
g
too
m
uch deter
g
ent can slow or stop drainin
g
or spinnin
g
. Always
m
easure and follow manufacturer’s directions for
y
our load.
T
o remove extra su
d
s, se
l
ect
DRAIN
&
S
PIN with Extra Rinse.
D
o not a
dd
d
etergent.
T
he load ma
y
be out of balance
.
A
vo
id
was
hi
ng s
i
ng
l
e
i
tems.
B
a
l
ance a s
i
ng
l
e
i
tem suc
h
as a rug
o
r jeans jacket with a
f
ew extra items.
T
he drain hose is clo
gg
ed, or the
e
nd of the drain hose more than
96"
(
2.4 m
)
above the oor.
Lower drain hose if the end is hi
g
her than 96"
(
2.4 m
)
above
the oor. Remove any clo
g
s from drain hose.
S
ee “Installation
R
equ
i
rements
”
i
n
I
nsta
ll
at
i
on
I
nstruct
i
ons
.
T
he drain hose ts too ti
g
htly
i
n the stand
p
i
p
e, or is it ta
p
ed
to t
h
e stan
d
p
i
pe.
T
he drain hose should be loose
y
et t securel
y
. Do not seal the
d
rain hose with tape. The hose needs an air gap.
S
ee “
S
ecure
t
h
e
D
ra
i
n
H
ose
”
i
n
I
nsta
ll
at
i
on
I
nstruct
i
ons
.
S
mall items may have been caught
i
n t
h
e pump or stuc
k
b
etween t
h
e
w
as
h
er
d
rum an
d
t
h
e outer tu
b
.
C
heck the drum for any items sticking through the drum holes.
E
mpty poc
k
ets an
d
use garment
b
ags w
h
en was
hi
ng sma
ll
i
tems
.
If the “Add
G
arment” light is lit, touch
S
TART once. The door
w
ill
un
l
oc
k.
D
oor
l
oc
k
s w
h
en cyc
l
e
h
as starte
d.
D
oor w
ill
not un
l
oc
k
W
ashin
g
many loads. Your hot water tank may not have enou
g
h hot water to keep up
with th
e
n
u
m
be
r
o
f h
o
t
o
r w
a
rm w
as
h
es
. Thi
s
i
s
n
o
rm
a
l
.
Not usin
g
HE deter
g
ent or usin
g
too
much HE deter
g
ent.
O
nly use HE detergent.
S
uds from regular detergents can
slow or stop the washer. Always measure detergent, following
m
anufacturer’s directions based on your load requirements.
T
o remove suds, cancel cycle.
S
elect DRAIN &
S
PIN with Extra
Rinse. Touch and hold
S
TART. Do not add more deter
g
ent
.
A
fter 3 wash cycles in a row are completed, the door must be
o
pened and then closed before a new cycle can begin
.
D
oor not opene
d
b
etween cyc
l
es
.
Washer won’t run or ll
,
w
asher stops workin
g
(
cont.
)
W
hile this option is on, the load is tumbled periodically for up
t
o 6
h
ours.
Th
e
d
oor rema
i
ns
l
oc
k
e
d
d
ur
i
ng t
hi
s t
i
me.
T
o un
l
oc
k
t
he door, cancel the option by touching P
O
WER
.
T
um
bl
e
F
res
h
™
opt
i
on
i
s on.

19
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Washer not loaded as recommended. Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See the “Cycle
Guide” for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Washer not loaded as recommended.
Not cleaning or
removing stains
Add load loosely. Items need to move freely for best cleaning.
See the “Cycle Guide” for load size recommendations for each
cycle.
Add only 1 or 2 garments after washer has started.
Not using HE detergent or using too
much HE detergent. Use only HE detergent. Always measure detergent and follow manufacturer’s directions based on load size and soil level.
Hard water or high level of iron (rust)
in water. You may need to install a water softener and/or iron lter.
Fabric softener dispensing ball used. Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
slow-speed cycle.
Consider using liquid detergent.
Load is wrinkled,
twisted, or tangled Washer not loaded as recommended. Add load loosely. Items need to move freely reduce wrinkling and tangling. See the “Cycle Guide” for load
size recommendations for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Select a slower spin speed. Note that items will be wetter
than when using a faster speed spin.
Wash action and/or spin speed too
fast for load.
Unload the washer as soon as it stops or use TumbleFresh™
if you will not be able to unload the washer at the end of the
cycle.
The washer is not unloaded promptly.
Use the Delicates cycle or another cycle with a slow spin
speed to reduce wrinkling.
Not choosing the right cycle for the
load being washed.
If safe for load, use warm or hot wash water.
The wash water was not warm
enough to relax wrinkles.
The load may be out of balance. When load unbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
For best performance, not all settings
are available with each cycle, and
some options cannot be used together.
Desired setting or
option does not light See the “Cycle Guide” for the available settings and options for
each cycle.
TROUBLESHOOTING
W
as
h
er not
l
oa
d
e
d
as recommen
d
e
d
.
N
ot c
l
ean
i
ng or
remov
i
ng sta
i
n
s
Add load loosely. Items need to move freely for best cleanin
g
.
See the “C
y
cle Guide” for load size recommendations for each
cyc
l
e.
Add only 1 or 2 garments a
f
ter washer has started
.
N
ot usin
g
HE deter
g
ent or usin
g
too
m
uch HE deter
g
ent. Use only HE deter
g
ent. Always measure deter
g
ent and follow
manufacturer’s directions based on load size and soil level.
Load not rinsed
C
heck for proper water suppl
y.
M
a
k
e sure
h
ot an
d
co
ld
i
n
l
et
h
oses are not reverse
d.
Both hoses must be attached and have water owin
g
to the
i
nlet valve
.
Both hot and cold water faucets must be on
.
I
nlet valve screens on washer may be clo
gg
ed
.
Remove any kinks in the inlet hose
.
N
ot us
i
ng
HE
d
etergent or us
i
ng too
m
uc
h
HE
d
etergent.
T
he suds from re
g
ular deter
g
ent can cause the washe
r
t
o operate incorrectl
y.
U
se only HE deter
g
ent. Always measure deter
g
ent and follow
ma
n
u
f
ac
t
u
r
e
r’
s
d
ir
ec
ti
o
n
s
based
o
n l
oad
s
iz
e
a
n
d
so
il l
e
v
e
l.
W
as
h
er not
l
oa
d
e
d
as recommen
d
e
d.
A
vo
id
t
i
g
h
t
l
y pac
ki
ng t
h
e was
h
er.
Th
e was
h
er w
ill
not r
i
nse we
ll
if tightly packed. Load with dry items only.
S
ee the “
C
ycle
G
uide” for load size recommendations for each cycle.
U
se cycle designed for the fabrics being washed.
A
dd only 1 or 2
g
arments after washer has started
.
H
ard water or high level of iron
(
rust
)
i
n water
.
Y
ou ma
y
need to install a water softener and
/
or iron lter
.
F
abric softener dispensing ball used. Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
P
owdered deter
g
ent used for
s
low-speed cycle.
C
onsider usin
g
liquid deter
g
ent.
Load is wrinkled
,
tw
i
ste
d
, or tang
l
e
d
Was
h
e
r n
o
t l
oaded
as
r
eco
mm
e
n
ded
.
A
dd load loosel
y
. Items need to move freel
y
reduce
w
rinkling and tangling.
S
ee the “
C
ycle
G
uide” for load
size recommendations
f
or each cycle.
Reduce tangling by mixing types of load items. Use the
r
ecommended cycle for the type of garments being washed
.
S
elect a slower spin speed. Note that items will be wette
r
than when using a faster speed spin.
W
ash action and
/
or spin speed too
f
ast
f
or load.
U
n
l
oa
d
t
h
e was
h
er as soon as
i
t stops or use
T
um
bl
e
F
res
h
™
i
f you will not be able to unload the washer at the end of the
c
ycle
.
T
he washer is not unloaded promptly
.
Use the Delicates c
y
cle or another c
y
cle with a slow spin
spee
d
to re
d
uce wr
i
n
kli
ng
.
N
ot choosin
g
the ri
g
ht cycle for the
l
oad bein
g
washed.
I
f
sa
f
e
f
or load
,
use warm or hot wash water
.
Th
e was
h
water was not warm
e
noug
h
to re
l
ax wr
i
n
kl
es
.
T
he load may be out of balance
.
W
hen load unbalance occurs, a washin
g
process will start
to redistribute the load. This may len
g
then the cycle time.
A
void washin
g
sin
g
le items. Balance a sin
g
le item such as
a
rug or jeans jacket with a
f
ew extra items.
If
y
ou ex
p
er
i
enc
e
Possible
C
ause
s
S
olutio
n
First try the solutions suggested here or visit our website at www.whirlpool.com
/
product_help
–
I
n
C
anada www.whirlpool.ca for assistance and to possibl
y
avoid a service call
.
Washer not performing as expected
(
cont.
)
For best performance, not all settin
g
s
a
re available with each c
y
cle, and
some options cannot be used to
g
ether
.
Desired settin
g
or
opt
i
on
d
oes not
li
g
h
t
S
ee the “
C
ycle
G
uide” for the available settings and options for
e
ach c
y
cle.

20
Not using correct cycle for fabric type. Use a higher soil level setting and warmer wash temperature
to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycle for tough cleaning.
Add an extra rinse for heavily soiled loads.
If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing. Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly. Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Tie all strings and straps before starting wash load.
Fabric Damage
The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
Use hot or warm temperatures if safe for the load. Make sure
your hot water system is adequate to provide a hot water wash.
Use more detergent for washing heavy soils in cold or
hard water.
Load not sorted properly.
Gray whites, dingy
colors
Wash temperatures too low.
Not enough detergent used,
or hard water.
Monthly maintenance not done as
recommended. Run the Clean Washer cycle with affresh®cleaner monthly.
See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete. Use the
TumbleFresh™option if load cannot be removed immediately
after the wash is complete.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See “Washer Care” section.
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
Odors
Not using HE detergent or using too
much HE detergent.
Door not left open after use.
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Use more detergent for washing heavy soils in cold or
hard water.
Not enough detergent used,
or hard water.
Not cleaning or
removing stains (cont.)
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly to load.
TROUBLESHOOTING
N
ot using correct cycle for fabric type. Use a hi
g
her soil level settin
g
and warmer wash temperature
to improve cleanin
g.
I
f usin
g
Q
uick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycle for tou
g
h cleanin
g.
A
dd an extra rinse for heavil
y
soiled loads
.
If
y
ou ex
p
er
i
enc
e
Possible
C
ause
s
S
olutio
n
First try the solutions suggested here or visit our website at www.whirlpool.com
/
product_help
–
I
n
C
anada www.whirlpool.ca for assistance and to possibl
y
avoid a service call.
Washer not performing as expected
(
cont.
)
Empty pockets, zip zippers, and snap or hook fasteners before
was
hi
ng to avo
id
snags an
d
tears
.
S
harp items were in pockets during
w
ash cycle.
S
trings and straps could have tangled
.
Items may have been damaged before
was
hi
ng
.
Mend rips and broken threads in seams before washin
g
.
Fabric damage can occur if washer is
t
i
g
h
t
l
y pac
k
e
d.
Liquid chlorine bleach may have been
added incorrectl
y.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach s
p
ills
.
Undiluted bleach will dama
g
e fabrics. Do not use more than
recommended b
y
manufacturer
.
A
void ti
g
htly packin
g
the washer. Load with dry items only
.
U
se cycle desi
g
ned for the fabrics bein
g
washed
.
A
dd only 1 or 2
g
arments after washer is started
.
Tie all strings and straps before starting wash load
.
F
a
b
r
i
c
D
amag
e
T
he transfer of dye can occur when mixin
g
whites and colors in
a load.
S
ort dark clothes from whites and lights
.
Use hot or warm temperatures if safe for the load. Make sure
your
h
ot water system
i
s a
d
equate to prov
id
e a
h
ot water was
h.
Use more deter
g
ent for washin
g
heavy soils in cold o
r
hard water
.
Load not sorted properly
.
G
ray whites, dingy
color
s
Wash tem
p
eratures too low
.
N
ot enoug
h
d
etergent use
d
,
o
r hard water
.
M
ont
hl
y ma
i
ntenance not
d
one as
r
ecommen
d
e
d
.Run the
C
lean Washer cycle with affres
h
®
c
l
eaner mont
hl
y.
S
ee “Washer
C
are” in “Washer Maintenance.”
U
n
l
oa
d
was
h
er as soon as cyc
l
e
i
s comp
l
ete.
U
se t
h
e
T
um
bl
e
F
res
h
™option if load cannot be removed immediately
after the wash is complete
.
U
se on
l
y
HE
d
etergent.
B
e sure to measure correct
l
y.
Al
ways
f
ollow the manufacturer’s directions.
S
ee “Washer
C
are” section
.
Thi
s was
h
er
h
as a t
i
g
h
t sea
l
to avo
id
water
l
ea
k
s.
T
o avo
id
o
d
ors,
l
eave t
h
e
d
oor open to a
ll
ow t
h
e was
h
er to
d
ry
between uses
.
O
dor
s
Not usin
g
HE deter
g
ent or usin
g
too
m
uch HE deter
g
ent.
Door not le
f
t open a
f
ter use.
Not washin
g
like colors to
g
ether
.
W
ash like colors together and remove promptly a
f
ter the cycle is
c
omplete to avoid dye trans
f
er
.
U
se more detergent
f
or washing heavy soils in cold or
h
ar
d
water
.
N
ot enoug
h
d
etergent use
d
,
o
r hard water
.
N
ot c
l
ean
i
ng or
removing stains
(
cont.
)
N
ot usin
g
dispensers. Use dispensers to avoid chlorine bleach and fabric softener
stainin
g
.
Load dispensers before startin
g
a cycle.
A
void overllin
g
.
Do not add products directly to load
.