Billing Setup
You must link your device to a payment method for monthly
billing before you can begin translating anything. To access
the billing portal, navigate to portal.williamsav.com in your
browser of choice.
Creating an Account
A login account will need to be created for your
organization. This account can be used to manage multiple
Williams AV devices and payment methods.
Logging In
Once an account has been created, you may use the
credentials to log in. The username is the e-mail address
linked to the account.
If you have forgotten the account’s password, the password
reset process can be started by clicking the Forgot Your
Password link.
Managing Credit Card Information
At least one credit card will need to be on file before any
systems can be added to the portal. This should be your
first step after logging into your account for the first time.
To add a credit card, click the Add a Credit Card button and
fill in your card’s details in the pop-up window. Click Save
when your are done.
Adding your Device
To add a product to your account, you must first have at
least one credit card on file. At the top of your dashboard
is the Manage My Devices area. To add a device, click the
Add Device button at the bottom of this section.
A 9-character license key is required to register your
system. This key is available on the outside of the shipping
box, on a card inside the box, and at the top of the quick
start menu on the device.
You will need to select a billing tier, based on the number of
hours a month you will use the device for translation. Please
see the billing portal for the most up-to-date information on
available billing tiers.
See the full user manual if you have more questions on the
billing process.
Language Selection
Two languages will need to be selected: one for the
language the Presenter is speaking and one for the
language that will be translated into. Several dialects of a
the same language may be available (such as American
English vs South African English).
Quick Start Menu
A quick start menu is available to adjust some settings
of the Convey Video, including language. This menu is
available when starting the device, or by connecting a
mouse to the Convey Video and moving the mouse. Many
of these options are options available in the full menu
system. The full menu can be accessed by clicking on the
bottom, centered edge of the screen or pressing Print
Screen on a keyboard.
Speaker Selection - The speaker’s language is the spoken
language that will need to be translated.
Translator Selection - The translator’s language is the
language of the translation.
Video Source - Used to toggle between multiple video
sources, including HDMI and USB.
Mic Volume - The microphone volume can be adjusted
from this screen, which may be required to get accurate,
fast translations.
Starting and Stopping Translation
Once your languages are selected, tap START. The
translation (and billing for translation) will begin, and
any audio sent through the audio input will begin to be
translated.
Tap STOP to end the translation. The device is still
considered translating even if the audio is silent. If there is
a long pause in the audio being translated, you may wish to
stop translation and resume when it is needed again. The
system can also stop translation after an adjustable amount
of time with silent audio via the Auto O feature.
For Additional Information
This manual is a quick start guide for getting your Convey
Video up-and-running. It covers basic cable connection
and setup. Most features and customization options are not
documented in this manual.
For additional information, feature instructions, warranty
information and more, please download the full user
manual from the Convey Video product page on Williams
AV’s website.
info@williamsav.com / www.williamsav.com
800-843-3544 / INTL: +1-952-943-2252
© 2021, Williams AV, LLC MAN 272A
