Williams AV Convey Video TL S20 User manual

Convey Video
TL S20
QUICK START GUIDE
The Convey Video (TL S20) is a professional, hardware-
based live captioning and translation system. Many
languages and dialects can be selected for captioning and
translations.
General Installation
HDMI and USB devices are accepted. Once your devices
are connected and the Convey Video is turned on, the
device will need to be selected from the Video Source
menu.
Connecting the Video Source and Outputs
IMPORTANT: Power down the Convey Video before con-
necting or disconnecting any devices. The Convey Video
will automatically detect new devices when it is started.
HDMI Connectors
To connect HDMI video:
HDMI Input into Convey Video: Using HDMI video cable,
connect the cable to the HDMI In port on the back panel of
the Convey Video.
HDMI Output from Convey Video: Using HDMI video
cable, connect the cable to the HDMI Out port on the back
of the Convey Video to HDMI In on a HDMI display.
Required Use of Multiple Devices
The output typically cannot be connected to the same
device as the input. For example, laptops do not have an
HDMI In port, but do have an HDMI Out port.
Displaying the stream or output into the same device as the
input will cause video to show a video of itself, creating a
visual echo. For more details, see the full manual.
Connecting USB Devices
Connect microphones or other USB devices to any USB
port on the Convey Video. The system supports up to 5
USB 3.0 devices.
Connect the USB Mouse to use the menu system for
configuring the device.
Connect a Microphone
Most USB microphones will work with Convey Video, but
others may not work. To connect a standard microphone,
use the included USB to XLR cable.
Clear audio must be sent to translation AI in order for the
most accurate translations. Translations will take longer or
may be inaccurate if the audio is not loud or clear enough.
Microphone volume can be adjusted via the Mic Volume
menu.
Power On
To power on the Convey Video:
1. Plug the power cord into the back of the Convey Video
and then into any grounded outlet.
2. Plug the power cords from any video source(s),
display(s), or other devices into any grounded outlet.
3. Turn on each of the connected units.
4. Press the power button on the front panel of the
Convey Video.
NOTE: In order for the Convey Video to properly sync with
the video signals, the sources should be turned on
first.
After a moment, a Convey Video splash screen will appear,
followed by the initializing of the ports, and ending with a
copyright message.
After the startup process, the default input source will be
shown.
If this process is dierent for you, recheck your installation
and power on again. Call Williams AV for support if it is still
unsuccessful.
Network Connection
A network connection to the Convey Video is required
to access the translation AI. An IP address should be
automatically assigned, but if it is not use the network
settings menu to configure your connection.
Network Setup
1. Activate the menu system by clicking on the bottom
middle of the display screen using a mouse. The
Main Menu appears. Select the Network option. The
Network Menu appears.
2. Select Network Setup.
3. Enter the required network information. Consult with
your IT administrator if you need help with these
entries.
4. Select Apply Settings to finish the network
configuration.
5. Exit the menu system.

Billing Setup
You must link your device to a payment method for monthly
billing before you can begin translating anything. To access
the billing portal, navigate to portal.williamsav.com in your
browser of choice.
Creating an Account
A login account will need to be created for your
organization. This account can be used to manage multiple
Williams AV devices and payment methods.
Logging In
Once an account has been created, you may use the
credentials to log in. The username is the e-mail address
linked to the account.
If you have forgotten the account’s password, the password
reset process can be started by clicking the Forgot Your
Password link.
Managing Credit Card Information
At least one credit card will need to be on file before any
systems can be added to the portal. This should be your
first step after logging into your account for the first time.
To add a credit card, click the Add a Credit Card button and
fill in your card’s details in the pop-up window. Click Save
when your are done.
Adding your Device
To add a product to your account, you must first have at
least one credit card on file. At the top of your dashboard
is the Manage My Devices area. To add a device, click the
Add Device button at the bottom of this section.
A 9-character license key is required to register your
system. This key is available on the outside of the shipping
box, on a card inside the box, and at the top of the quick
start menu on the device.
You will need to select a billing tier, based on the number of
hours a month you will use the device for translation. Please
see the billing portal for the most up-to-date information on
available billing tiers.
See the full user manual if you have more questions on the
billing process.
Language Selection
Two languages will need to be selected: one for the
language the Presenter is speaking and one for the
language that will be translated into. Several dialects of a
the same language may be available (such as American
English vs South African English).
Quick Start Menu
A quick start menu is available to adjust some settings
of the Convey Video, including language. This menu is
available when starting the device, or by connecting a
mouse to the Convey Video and moving the mouse. Many
of these options are options available in the full menu
system. The full menu can be accessed by clicking on the
bottom, centered edge of the screen or pressing Print
Screen on a keyboard.
Speaker Selection - The speaker’s language is the spoken
language that will need to be translated.
Translator Selection - The translator’s language is the
language of the translation.
Video Source - Used to toggle between multiple video
sources, including HDMI and USB.
Mic Volume - The microphone volume can be adjusted
from this screen, which may be required to get accurate,
fast translations.
Starting and Stopping Translation
Once your languages are selected, tap START. The
translation (and billing for translation) will begin, and
any audio sent through the audio input will begin to be
translated.
Tap STOP to end the translation. The device is still
considered translating even if the audio is silent. If there is
a long pause in the audio being translated, you may wish to
stop translation and resume when it is needed again. The
system can also stop translation after an adjustable amount
of time with silent audio via the Auto O feature.
For Additional Information
This manual is a quick start guide for getting your Convey
Video up-and-running. It covers basic cable connection
and setup. Most features and customization options are not
documented in this manual.
For additional information, feature instructions, warranty
information and more, please download the full user
manual from the Convey Video product page on Williams
AV’s website.
info@williamsav.com / www.williamsav.com
800-843-3544 / INTL: +1-952-943-2252
© 2021, Williams AV, LLC MAN 272A
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