Win Standard Line Telephone User manual

STANDARD LINE TELEPHONE QUICK REFERENCE GUIDE
Answering Calls
Internal Lift handset / Converse
External Lift handset / Converse
Placing Calls
Internal Lift handset / Dial station number / Converse
Page Lift handset / Dial #6/ Dial two digit area code
External Lift handset / Dial 9/ Dial telephone number /
Converse
Last Number Redial Lift handset / Dial #7/ Converse
Call-in-Progress
Transfer Press FLASH / Dial station number / Announce call
/ Hang up
Holding Calls Press FLASH / Dial ##
Retrieve Held Call Press FLASH / Dial ## / Converse
Conference Press FLASH / Call desired part / Press FLASH /
Dial *2
Agen Fea ures
Log In Lift handset / Dial **84
Log Out Lift handset / Dial *84
Unavailable Lift handset / Dial *898
Wra U Lift handset / Dial *899
Available Lift handset / Dial **89
®
WIN®Communications Corporation
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]
©1999 WIN®Communications Cor . The material contained herein is subject to
change without rior notice at the sole discretion of WIN®Communications Cor .
Standard Line Telephone User Guide
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]

CONTENTS
Answering Calls 2
Internal Calls 2
External Calls 2
Selected Trunk answer 2
Page Answer 2
Placing Calls 3
Internal Calls 3
External Calls 3
Last Number Redial 3
Speed Dial 4
Bus Queue 4
Call in Progress Features 5
Holding Calls 5
Transferring Calls 5
Conferencing Calls 6
Parking Calls 6
Call Forwarding 7
Call Pickup 9
Account Code Registr 9
Paging 10
Do Not Disturb 10
Service Observe 10
Station/System Preferences 11
Station Speed Dial 11
S stem Speed Dial 11
Reference Numbers 12
Voice Mail Access 12
Important Numbers 12
Agent Features 13

INTERNAL ALLS
Receive ringing at station
– Lift handset
– Converse
– Replace handset to disconnect
EXTERNAL ALLS
Receive ringing at station
– Lift handset
– Converse
– Replace handset to disconnect
SELE TED TRUNK ANSWER
– Lift handset
– Dial access code (set by the system administrator)
– Dial trunk number
– Converse
– Replace handset to disconnect
PAGE ANSWER
Receive page
– Lift handset
– Dial # follo ed by
68 for Internal Page
69 for External Page
– Converse
ANSWERING ALLS
2
NOTES
15

3
14
INTERNAL ALLS
– Lift handset
– Dial station number
– Voice announce after tone OR – Press additional digit to force ring
– Replace handset to disconnect
EXTERNAL ALLS
Trunk Group Access
– Lift handset
– Dial trunk group access code (example...9)
– Dial telephone number
– Converse
– Replace handset to disconnect
Selected Trunk Access
– Lift handset
– Dial selected trunk access code (set by the system administrator)
– Dial trunk number
– Dial telephone number
– Converse
– Replace handset to disconnect
Forced Account ode Dialing
– Lift handset
– Dial access code (set by the system administrator)
– Dial account code
– Press #
– Dial the trunk access code
– Dial telephone number
– Converse
– Replace handset to disconnect
LAST NUMBER REDIAL
– Lift handset
– Dial # + 7
– Wait for system to complete dialing
– Converse
– Replace handset to disconnect
PLA ING ALLS
NOTES

134
SPEED DIAL
– Lift handset
– Dial speed dial access code (example...6)
– Dial 4-digit speed dial code (0000-4999 for system or 9000-9499 for station)
– Converse
– Replace handset to disconnect
BUSY QUEUE
Set
Receive busy signal hile calling a station or accessing a telephone line
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Dial # + 1
– Replace handset
– Wait for ringing indication
Once Station or Line is available
Receive ringing indication
– Lift handset
– Wait for called station to ans er OR – Dial telephone if placing a call
– Converse
– Replace handset to disconnect
Cancel
– Lift handset
– Dial # + 1
AGENT FEATURES
Log On
– Lift handset
– Dial ** + 85
– Dial 4digit Agent Pin Number if required for Logon
– Listen for confirmation tone
– Replace handset
Log Off
– Lift handset
– Dial * + 85
– Listen for confirmation tone
– Replace handset
Unavailable
– Lift handset
– Dial * + 868
– Listen for confirmation tone
– Replace handset
WrapUp
– Lift handset
– Dial * + 869
– Listen for confirmation tone
– Replace handset
Available
– Lift handset
– Dial ** + 97
– Listen for confirmation tone
– Replace handset

12
ALL IN PROGRESS FEATURES
HOLDING ALLS
Exclusive Hold
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + #
– Replace handset
Retrieve Held all
– Lift handset
– Dial # + #
– Converse
– Replace handset to disconnect
TRANSFERRING ALLS
Screened Transfer
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number
– Announce call
– Replace handset to release
Unscreened Transfer
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number
– Replace handset to release
Transfer Via Page
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + 6
– Dial page zone (00-32)
– Announce call over page
– Wait for page ans er
– Replace handset to release
Trunk-to-Trunk Transfer (Transfer to Outside Line)
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial trunk group access code (example...9)
– Dial telephone number
– Announce call
– Replace handset to release
5
REFEREN E NUMBERS
Voice Mail Access
Call Voice Mail from . . .
Inside __________________________________________________________
Outside ________________________________________________________
Enter System Access Code ________________________________________
Enter User ID____________________________________________________
Enter Pass ord __________________________________________________
Important Numbers
1.______________________________________________________________
2.______________________________________________________________
3.______________________________________________________________
4.______________________________________________________________
5.______________________________________________________________
6.______________________________________________________________
7.______________________________________________________________
8.______________________________________________________________
9.______________________________________________________________
10. ____________________________________________________________

116
STATION SPEED DIAL
– Lift handset
– Dial * + 7
– Dial desired Speed Dial code (9000-9499)
– Dial telephone number
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Listen for confirmation tone
– Repeat steps beginning ith "Dial desired Speed Dial code" for additional
entries
– Replace handset hen finished
SYSTEM SPEED DIAL
– Lift handset
– Dial * + 8
– Dial desired Speed Dial code (0000-4990)
– Dial telephone number
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Listen for confirmation tone
– Repeat steps beginning ith "Dial desired Speed Dial code" for additional
entries
– Replace handset hen finished
ONFEREN ING ALLS
Initiating a ne conference call
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number OR – Dial trunk group access code
(example 9)
– Dial telephone number
– Announce call
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Dial * + 2
– Converse
– Replace handset to release
PARKING ALLS
all Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial * + 6
– Replace handset
Retrieve
From any station
– Lift handset
– Dial * + 6
– Converse
Group Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial access code (set by system administrator)
– Dial orbit number (01-16)
– Replace handset
Retrieve
From any station in group
– Lift handset
– Dial access code (set by system administrator)
– Dial orbit number (01-16)
– Converse
STATION/SYSTEM PREFEREN ES

710
PAGING
Page
– Lift handset
– Dial # + 6
– Dial page zone (00-32)
– Make page announcement
– Replace handset
Answer
Receive page
– Lift handset
– Dial # follo ed by
68 for Internal Page
69 for External Page
– Converse
DO NOT DISTURB
Set
– Lift handset
– Dial * + 84
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial ** + 84
– Listen for confirmation tone
– Replace handset
SERVI E OBSERVE
Service Observation from a single line telephone has a system-wide setting to either
allow or disallow entry to the conversation, this tal -path option is set by System
programmer.
– Lift handset
– Dial access code (set by System administrator)
– Dial Station number to observe
Direct Group Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial access code (set by system administrator)
– Dial group number (01-32)
– Dial orbit number (01-16)
– Replace handset
Retrieve
From any station in group
– Lift handset
– Dial access code (set by system administrator)
– Dial group number (01-32)
– Dial orbit number (01-16)
– Converse
ALL FORWARDING
Direct Forwarding
Set
– Lift handset
– Dial # + 91 for Direct For arding
– Dial 0for Day for ard / 1for Night for ard
– Dial station number
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 90
– Dial 0to cancel Day or 1to cancel Night
– Listen for confirmation tone
– Replace handset

98
ALL PI KUP
Direct
Upon hearing ringing indication
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Group
Upon hearing ringing indication
– Lift handset
– Dial * + 9
– Converse
Exclusive Hold
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Hold Recall
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Selected Trunk Hold
– Lift handset
– Dial access code (set by the system administrator)
– Dial trunk number
– Converse
A OUNT ODE REGISTRY
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + 3
– Dial account code
– Press #
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Converse
– Replace handset to disconnect
Follow-Me Forwarding
Set
From station set here calls are to be for arded to
– Lift handset
– Dial # + 92
– Dial 0for Day for ard or 1for Night for ard
– Dial your for arding station number
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 99
– Dial 0to cancel Day or 1to cancel Night
– Listen for confirmation tone
– Replace handset
External Forwarding
Set
– Lift handset
– Dial # + 93
– Dial telephone number
– Dial # + 9
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 93
– Dial 0to cancel
– Dial # + 9
– Listen for confirmation tone
– Replace handset

98
ALL PI KUP
Direct
Upon hearing ringing indication
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Group
Upon hearing ringing indication
– Lift handset
– Dial * + 9
– Converse
Exclusive Hold
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Hold Recall
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Selected Trunk Hold
– Lift handset
– Dial access code (set by the system administrator)
– Dial trunk number
– Converse
A OUNT ODE REGISTRY
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + 3
– Dial account code
– Press #
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Converse
– Replace handset to disconnect
Follow-Me Forwarding
Set
From station set here calls are to be for arded to
– Lift handset
– Dial # + 92
– Dial 0for Day for ard or 1for Night for ard
– Dial your for arding station number
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 99
– Dial 0to cancel Day or 1to cancel Night
– Listen for confirmation tone
– Replace handset
External Forwarding
Set
– Lift handset
– Dial # + 93
– Dial telephone number
– Dial # + 9
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 93
– Dial 0to cancel
– Dial # + 9
– Listen for confirmation tone
– Replace handset

710
PAGING
Page
– Lift handset
– Dial # + 6
– Dial page zone (00-32)
– Make page announcement
– Replace handset
Answer
Receive page
– Lift handset
– Dial # follo ed by
68 for Internal Page
69 for External Page
– Converse
DO NOT DISTURB
Set
– Lift handset
– Dial * + 84
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial ** + 84
– Listen for confirmation tone
– Replace handset
SERVI E OBSERVE
Service Observation from a single line telephone has a system-wide setting to either
allow or disallow entry to the conversation, this tal -path option is set by System
programmer.
– Lift handset
– Dial access code (set by System administrator)
– Dial Station number to observe
Direct Group Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial access code (set by system administrator)
– Dial group number (01-32)
– Dial orbit number (01-16)
– Replace handset
Retrieve
From any station in group
– Lift handset
– Dial access code (set by system administrator)
– Dial group number (01-32)
– Dial orbit number (01-16)
– Converse
ALL FORWARDING
Direct Forwarding
Set
– Lift handset
– Dial # + 91 for Direct For arding
– Dial 0for Day for ard / 1for Night for ard
– Dial station number
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 90
– Dial 0to cancel Day or 1to cancel Night
– Listen for confirmation tone
– Replace handset

116
STATION SPEED DIAL
– Lift handset
– Dial * + 7
– Dial desired Speed Dial code (9000-9499)
– Dial telephone number
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Listen for confirmation tone
– Repeat steps beginning ith "Dial desired Speed Dial code" for additional
entries
– Replace handset hen finished
SYSTEM SPEED DIAL
– Lift handset
– Dial * + 8
– Dial desired Speed Dial code (0000-4990)
– Dial telephone number
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Listen for confirmation tone
– Repeat steps beginning ith "Dial desired Speed Dial code" for additional
entries
– Replace handset hen finished
ONFEREN ING ALLS
Initiating a ne conference call
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number OR – Dial trunk group access code
(example 9)
– Dial telephone number
– Announce call
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Dial * + 2
– Converse
– Replace handset to release
PARKING ALLS
all Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial * + 6
– Replace handset
Retrieve
From any station
– Lift handset
– Dial * + 6
– Converse
Group Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial access code (set by system administrator)
– Dial orbit number (01-16)
– Replace handset
Retrieve
From any station in group
– Lift handset
– Dial access code (set by system administrator)
– Dial orbit number (01-16)
– Converse
STATION/SYSTEM PREFEREN ES

12
ALL IN PROGRESS FEATURES
HOLDING ALLS
Exclusive Hold
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + #
– Replace handset
Retrieve Held all
– Lift handset
– Dial # + #
– Converse
– Replace handset to disconnect
TRANSFERRING ALLS
Screened Transfer
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number
– Announce call
– Replace handset to release
Unscreened Transfer
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number
– Replace handset to release
Transfer Via Page
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + 6
– Dial page zone (00-32)
– Announce call over page
– Wait for page ans er
– Replace handset to release
Trunk-to-Trunk Transfer (Transfer to Outside Line)
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial trunk group access code (example...9)
– Dial telephone number
– Announce call
– Replace handset to release
5
REFEREN E NUMBERS
Voice Mail Access
Call Voice Mail from . . .
Inside __________________________________________________________
Outside ________________________________________________________
Enter System Access Code ________________________________________
Enter User ID____________________________________________________
Enter Pass ord __________________________________________________
Important Numbers
1.______________________________________________________________
2.______________________________________________________________
3.______________________________________________________________
4.______________________________________________________________
5.______________________________________________________________
6.______________________________________________________________
7.______________________________________________________________
8.______________________________________________________________
9.______________________________________________________________
10. ____________________________________________________________

134
SPEED DIAL
– Lift handset
– Dial speed dial access code (example...6)
– Dial 4-digit speed dial code (0000-4999 for system or 9000-9499 for station)
– Converse
– Replace handset to disconnect
BUSY QUEUE
Set
Receive busy signal hile calling a station or accessing a telephone line
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Dial # + 1
– Replace handset
– Wait for ringing indication
Once Station or Line is available
Receive ringing indication
– Lift handset
– Wait for called station to ans er OR – Dial telephone if placing a call
– Converse
– Replace handset to disconnect
Cancel
– Lift handset
– Dial # + 1
AGENT FEATURES
Log On
– Lift handset
– Dial ** + 85
– Dial 4digit Agent Pin Number if required for Logon
– Listen for confirmation tone
– Replace handset
Log Off
– Lift handset
– Dial * + 85
– Listen for confirmation tone
– Replace handset
Unavailable
– Lift handset
– Dial * + 868
– Listen for confirmation tone
– Replace handset
WrapUp
– Lift handset
– Dial * + 869
– Listen for confirmation tone
– Replace handset
Available
– Lift handset
– Dial ** + 97
– Listen for confirmation tone
– Replace handset

3
14
INTERNAL ALLS
– Lift handset
– Dial station number
– Voice announce after tone OR – Press additional digit to force ring
– Replace handset to disconnect
EXTERNAL ALLS
Trunk Group Access
– Lift handset
– Dial trunk group access code (example...9)
– Dial telephone number
– Converse
– Replace handset to disconnect
Selected Trunk Access
– Lift handset
– Dial selected trunk access code (set by the system administrator)
– Dial trunk number
– Dial telephone number
– Converse
– Replace handset to disconnect
Forced Account ode Dialing
– Lift handset
– Dial access code (set by the system administrator)
– Dial account code
– Press #
– Dial the trunk access code
– Dial telephone number
– Converse
– Replace handset to disconnect
LAST NUMBER REDIAL
– Lift handset
– Dial # + 7
– Wait for system to complete dialing
– Converse
– Replace handset to disconnect
PLA ING ALLS
NOTES

INTERNAL ALLS
Receive ringing at station
– Lift handset
– Converse
– Replace handset to disconnect
EXTERNAL ALLS
Receive ringing at station
– Lift handset
– Converse
– Replace handset to disconnect
SELE TED TRUNK ANSWER
– Lift handset
– Dial access code (set by the system administrator)
– Dial trunk number
– Converse
– Replace handset to disconnect
PAGE ANSWER
Receive page
– Lift handset
– Dial # follo ed by
68 for Internal Page
69 for External Page
– Converse
ANSWERING ALLS
2
NOTES
15

ONTENTS
Answering alls 2
Internal Calls 2
External Calls 2
Selected Trunk ans er 2
Page Ans er 2
Placing alls 3
Internal Calls 3
External Calls 3
Last Number Redial 3
Speed Dial 4
Busy Queue 4
all in Progress Features 5
Holding Calls 5
Transferring Calls 5
Conferencing Calls 6
Parking Calls 6
Call For arding 7
Call Pickup 9
Account Code Registry 9
Paging 10
Do Not Disturb 10
Station/System Preferences 11
Station Speed Dial 11
System Speed Dial 11
Reference Numbers 12
Voice Mail Access 12
Important Numbers 12
Agent Features 13
NOTES
16

STANDARD LINE TELEPHONE QUICK REFERENCE GUIDE
Answering Calls
Internal Lift handset / Converse
External Lift handset / Converse
Placing Calls
Internal Lift handset / Dial station number / Converse
Page Lift handset / Dial #6/ Dial two digit area code
External Lift handset / Dial 9/ Dial telephone number /
Converse
Last Number Redial Lift handset / Dial #7/ Converse
Call-in-Progress
Transfer Press FLASH / Dial station number / Announce call
/ Hang up
Holding Calls Press FLASH / Dial ##
Retrieve Held Call Press FLASH / Dial ## / Converse
Conference Press FLASH / Call desired part / Press FLASH /
Dial *2
Agen Fea ures
Log In Lift handset / Dial **84
Log Out Lift handset / Dial *84
Unavailable Lift handset / Dial *898
Wra U Lift handset / Dial *899
Available Lift handset / Dial **89
®
WIN®Communications Corporation
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]
©1999 WIN®Communications Cor . The material contained herein is subject to
change without rior notice at the sole discretion of WIN®Communications Cor .
Standard Line Telephone User Guide
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]

STANDARD LINE TELEPHONE QUICK REFERENCE GUIDE
Answering Calls
Internal Lift handset / Converse
External Lift handset / Converse
Placing Calls
Internal Lift handset / Dial station number / Converse
Page Lift handset / Dial #6/ Dial two digit area code
External Lift handset / Dial 9/ Dial telephone number /
Converse
Last Number Redial Lift handset / Dial #7/ Converse
Call-in-Progress
Transfer Press FLASH / Dial station number / Announce call
/ Hang up
Holding Calls Press FLASH / Dial ##
Retrieve Held Call Press FLASH / Dial ## / Converse
Conference Press FLASH / Call desired part / Press FLASH /
Dial *2
Agen Fea ures
Log In Lift handset / Dial **84
Log Out Lift handset / Dial *84
Unavailable Lift handset / Dial *898
Wra U Lift handset / Dial *899
Available Lift handset / Dial **89
®
WIN®Communications Corporation
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]
©1999 WIN®Communications Cor . The material contained herein is subject to
change without rior notice at the sole discretion of WIN®Communications Cor .
Standard Line Telephone User Guide
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]