Win Standard Line Telephone User manual

STANDARD LINE TELEPHONE QUICK REFERENCE GUIDE
Answering Calls
Internal Lift handset / Converse
External Lift handset / Converse
Placing Calls
Internal Lift handset / Dial station number / Converse
Page Lift handset / Dial #6/ Dial two digit area code
External Lift handset / Dial 9/ Dial telephone number /
Converse
Last Number Redial Lift handset / Dial #7/ Converse
Call-in-Progress
Transfer Press FLASH / Dial station number / Announce call
/ Hang up
Holding Calls Press FLASH / Dial ##
Retrieve Held Call Press FLASH / Dial ## / Converse
Conference Press FLASH / Call desired part / Press FLASH /
Dial *2
Agen Fea ures
Log In Lift handset / Dial **84
Log Out Lift handset / Dial *84
Unavailable Lift handset / Dial *898
Wra U Lift handset / Dial *899
Available Lift handset / Dial **89
®
WIN®Communications Corporation
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]
©1999 WIN®Communications Cor . The material contained herein is subject to
change without rior notice at the sole discretion of WIN®Communications Cor .
Standard Line Telephone User Guide
®
WIN®Communications Corporation
6755 Jimm Carter Blvd. Norcross, Georgia 30071
770 447 9555 Fax [phone]

CONTENTS
Answering Calls 2
Internal Calls 2
External Calls 2
Selected Trunk answer 2
Page Answer 2
Placing Calls 3
Internal Calls 3
External Calls 3
Last Number Redial 3
Speed Dial 4
Bus Queue 4
Call in Progress Features 5
Holding Calls 5
Transferring Calls 5
Conferencing Calls 6
Parking Calls 6
Call Forwarding 7
Call Pickup 9
Account Code Registr 9
Paging 10
Do Not Disturb 10
Service Observe 10
Station/System Preferences 11
Station Speed Dial 11
S stem Speed Dial 11
Reference Numbers 12
Voice Mail Access 12
Important Numbers 12
Agent Features 13

INTERNAL ALLS
Receive ringing at station
– Lift handset
– Converse
– Replace handset to disconnect
EXTERNAL ALLS
Receive ringing at station
– Lift handset
– Converse
– Replace handset to disconnect
SELE TED TRUNK ANSWER
– Lift handset
– Dial access code (set by the system administrator)
– Dial trunk number
– Converse
– Replace handset to disconnect
PAGE ANSWER
Receive page
– Lift handset
– Dial # follo ed by
68 for Internal Page
69 for External Page
– Converse
ANSWERING ALLS
2
NOTES
15

3
14
INTERNAL ALLS
– Lift handset
– Dial station number
– Voice announce after tone OR – Press additional digit to force ring
– Replace handset to disconnect
EXTERNAL ALLS
Trunk Group Access
– Lift handset
– Dial trunk group access code (example...9)
– Dial telephone number
– Converse
– Replace handset to disconnect
Selected Trunk Access
– Lift handset
– Dial selected trunk access code (set by the system administrator)
– Dial trunk number
– Dial telephone number
– Converse
– Replace handset to disconnect
Forced Account ode Dialing
– Lift handset
– Dial access code (set by the system administrator)
– Dial account code
– Press #
– Dial the trunk access code
– Dial telephone number
– Converse
– Replace handset to disconnect
LAST NUMBER REDIAL
– Lift handset
– Dial # + 7
– Wait for system to complete dialing
– Converse
– Replace handset to disconnect
PLA ING ALLS
NOTES

134
SPEED DIAL
– Lift handset
– Dial speed dial access code (example...6)
– Dial 4-digit speed dial code (0000-4999 for system or 9000-9499 for station)
– Converse
– Replace handset to disconnect
BUSY QUEUE
Set
Receive busy signal hile calling a station or accessing a telephone line
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Dial # + 1
– Replace handset
– Wait for ringing indication
Once Station or Line is available
Receive ringing indication
– Lift handset
– Wait for called station to ans er OR – Dial telephone if placing a call
– Converse
– Replace handset to disconnect
Cancel
– Lift handset
– Dial # + 1
AGENT FEATURES
Log On
– Lift handset
– Dial ** + 85
– Dial 4digit Agent Pin Number if required for Logon
– Listen for confirmation tone
– Replace handset
Log Off
– Lift handset
– Dial * + 85
– Listen for confirmation tone
– Replace handset
Unavailable
– Lift handset
– Dial * + 868
– Listen for confirmation tone
– Replace handset
WrapUp
– Lift handset
– Dial * + 869
– Listen for confirmation tone
– Replace handset
Available
– Lift handset
– Dial ** + 97
– Listen for confirmation tone
– Replace handset

12
ALL IN PROGRESS FEATURES
HOLDING ALLS
Exclusive Hold
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + #
– Replace handset
Retrieve Held all
– Lift handset
– Dial # + #
– Converse
– Replace handset to disconnect
TRANSFERRING ALLS
Screened Transfer
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number
– Announce call
– Replace handset to release
Unscreened Transfer
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number
– Replace handset to release
Transfer Via Page
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + 6
– Dial page zone (00-32)
– Announce call over page
– Wait for page ans er
– Replace handset to release
Trunk-to-Trunk Transfer (Transfer to Outside Line)
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial trunk group access code (example...9)
– Dial telephone number
– Announce call
– Replace handset to release
5
REFEREN E NUMBERS
Voice Mail Access
Call Voice Mail from . . .
Inside __________________________________________________________
Outside ________________________________________________________
Enter System Access Code ________________________________________
Enter User ID____________________________________________________
Enter Pass ord __________________________________________________
Important Numbers
1.______________________________________________________________
2.______________________________________________________________
3.______________________________________________________________
4.______________________________________________________________
5.______________________________________________________________
6.______________________________________________________________
7.______________________________________________________________
8.______________________________________________________________
9.______________________________________________________________
10. ____________________________________________________________

116
STATION SPEED DIAL
– Lift handset
– Dial * + 7
– Dial desired Speed Dial code (9000-9499)
– Dial telephone number
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Listen for confirmation tone
– Repeat steps beginning ith "Dial desired Speed Dial code" for additional
entries
– Replace handset hen finished
SYSTEM SPEED DIAL
– Lift handset
– Dial * + 8
– Dial desired Speed Dial code (0000-4990)
– Dial telephone number
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Listen for confirmation tone
– Repeat steps beginning ith "Dial desired Speed Dial code" for additional
entries
– Replace handset hen finished
ONFEREN ING ALLS
Initiating a ne conference call
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial station number OR – Dial trunk group access code
(example 9)
– Dial telephone number
– Announce call
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Dial * + 2
– Converse
– Replace handset to release
PARKING ALLS
all Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial * + 6
– Replace handset
Retrieve
From any station
– Lift handset
– Dial * + 6
– Converse
Group Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial access code (set by system administrator)
– Dial orbit number (01-16)
– Replace handset
Retrieve
From any station in group
– Lift handset
– Dial access code (set by system administrator)
– Dial orbit number (01-16)
– Converse
STATION/SYSTEM PREFEREN ES

710
PAGING
Page
– Lift handset
– Dial # + 6
– Dial page zone (00-32)
– Make page announcement
– Replace handset
Answer
Receive page
– Lift handset
– Dial # follo ed by
68 for Internal Page
69 for External Page
– Converse
DO NOT DISTURB
Set
– Lift handset
– Dial * + 84
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial ** + 84
– Listen for confirmation tone
– Replace handset
SERVI E OBSERVE
Service Observation from a single line telephone has a system-wide setting to either
allow or disallow entry to the conversation, this tal -path option is set by System
programmer.
– Lift handset
– Dial access code (set by System administrator)
– Dial Station number to observe
Direct Group Park
Set
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial access code (set by system administrator)
– Dial group number (01-32)
– Dial orbit number (01-16)
– Replace handset
Retrieve
From any station in group
– Lift handset
– Dial access code (set by system administrator)
– Dial group number (01-32)
– Dial orbit number (01-16)
– Converse
ALL FORWARDING
Direct Forwarding
Set
– Lift handset
– Dial # + 91 for Direct For arding
– Dial 0for Day for ard / 1for Night for ard
– Dial station number
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 90
– Dial 0to cancel Day or 1to cancel Night
– Listen for confirmation tone
– Replace handset

98
ALL PI KUP
Direct
Upon hearing ringing indication
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Group
Upon hearing ringing indication
– Lift handset
– Dial * + 9
– Converse
Exclusive Hold
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Hold Recall
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Selected Trunk Hold
– Lift handset
– Dial access code (set by the system administrator)
– Dial trunk number
– Converse
A OUNT ODE REGISTRY
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + 3
– Dial account code
– Press #
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Converse
– Replace handset to disconnect
Follow-Me Forwarding
Set
From station set here calls are to be for arded to
– Lift handset
– Dial # + 92
– Dial 0for Day for ard or 1for Night for ard
– Dial your for arding station number
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 99
– Dial 0to cancel Day or 1to cancel Night
– Listen for confirmation tone
– Replace handset
External Forwarding
Set
– Lift handset
– Dial # + 93
– Dial telephone number
– Dial # + 9
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 93
– Dial 0to cancel
– Dial # + 9
– Listen for confirmation tone
– Replace handset

98
ALL PI KUP
Direct
Upon hearing ringing indication
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Group
Upon hearing ringing indication
– Lift handset
– Dial * + 9
– Converse
Exclusive Hold
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Hold Recall
– Lift handset
– Dial * + 3
– Dial extension number of ringing station
– Converse
Selected Trunk Hold
– Lift handset
– Dial access code (set by the system administrator)
– Dial trunk number
– Converse
A OUNT ODE REGISTRY
With call in progress
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Receive dial tone
– Dial # + 3
– Dial account code
– Press #
– Press the Flash button (if equipped) OR – Press the hook s itch momentarily
– Converse
– Replace handset to disconnect
Follow-Me Forwarding
Set
From station set here calls are to be for arded to
– Lift handset
– Dial # + 92
– Dial 0for Day for ard or 1for Night for ard
– Dial your for arding station number
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 99
– Dial 0to cancel Day or 1to cancel Night
– Listen for confirmation tone
– Replace handset
External Forwarding
Set
– Lift handset
– Dial # + 93
– Dial telephone number
– Dial # + 9
– Listen for confirmation tone
– Replace handset
Cancel
– Lift handset
– Dial # + 93
– Dial 0to cancel
– Dial # + 9
– Listen for confirmation tone
– Replace handset