Win Standard line telephone User manual

STANDARD LINE TELEPHONE QUICK REFERENCE GUIDE

Answering Calls

Internal Lift handset / Converse

External Lift handset / Converse

Placing Calls

Internal Lift handset / Dial station number / Converse

Page Lift handset / Dial #6/ Dial two digit area code

External Lift handset / Dial 9/ Dial telephone number /

Converse

Last Number Redial Lift handset / Dial #7/ Converse

Call-in-Progress

Transfer Press FLASH / Dial station number / Announce call

/ Hang up

Holding Calls Press FLASH / Dial ##

Retrieve Held Call Press FLASH / Dial ## / Converse

Conference Press FLASH / Call desired part / Press FLASH /

Dial *2

Agen Fea ures

Log Out Lift handset / Dial *84

Unavailable Lift handset / Dial *898

Wra U Lift handset / Dial *899

Available Lift handset / Dial **89

WIN®Communications Corporation

6755 Jimm Carter Blvd. Norcross, Georgia 30071

770 447 9555 Fax 770 449 3799

change without rior notice at the sole discretion of WIN®Communications Cor .

Standard Line Telephone User Guide

WIN®Communications Corporation

6755 Jimm Carter Blvd. Norcross, Georgia 30071

770 447 9555 Fax 770 449 3799

CONTENTS

Answering Calls 2

Internal Calls 2

External Calls 2

Selected Trunk answer 2

Page Answer 2

Placing Calls 3

Internal Calls 3

External Calls 3

Last Number Redial 3

Speed Dial 4

Bus Queue 4

Call in Progress Features 5

Holding Calls 5

Transferring Calls 5

Conferencing Calls 6

Parking Calls 6

Call Forwarding 7

Call Pickup 9

Account Code Registr 9

Paging 10

Do Not Disturb 10

Station/System Preferences 11

Station Speed Dial 11

S stem Speed Dial 11

Reference Numbers 12

Voice Mail Access 12

Important Numbers 12

Agent Features 13

NOTES

134

SPEED DIA

– Lift handset

– Dial speed dial access code (example...6)

– Dial 4-digit speed dial code (0000-4999 for s stem or 9000-9499 for station)

– Converse

– Replace handset to disconnect

BUSY QUEUE

Set

Receive bus signal while calling a station or accessing a telephone line

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Dial # + 1

– Replace handset

– Wait for ringing indication

Once Station or Line is available

Receive ringing indication

– Lift handset

– Wait for called station to answer OR – Dial telephone if placing a call

– Converse

– Replace handset to disconnect

Cancel

– Lift handset

– Dial # + 1

AGENT FEATURES

og On

– Lift handset

– Dial ** + 85

– Dial 4digit Agent Pin Number if required for Logon

– Listen for confirmation tone

– Replace handset

og Off

– Lift handset

– Dial * + 85

– Listen for confirmation tone

– Replace handset

Unavailable

– Lift handset

– Dial * + 868

– Listen for confirmation tone

– Replace handset

WrapUp

– Lift handset

– Dial * + 869

– Listen for confirmation tone

– Replace handset

Available

– Lift handset

– Dial ** + 97

– Listen for confirmation tone

– Replace handset

INTERNA CA S

Receive ringing at station

– Lift handset

– Converse

– Replace handset to disconnect

EXTERNA CA S

Receive ringing at station

– Lift handset

– Converse

– Replace handset to disconnect

SE ECTED TRUNK ANSWER

– Lift handset

– Dial access code (set b the s stem administrator)

– Dial trunk number

– Converse

– Replace handset to disconnect

PAGE ANSWER

Receive page

– Lift handset

– Dial # followed b

68 for Internal Page

69 for External Page

– Converse

ANSWERING CA S NOTES

INTERNA CA S

– Lift handset

– Dial station number

– Voice announce after tone OR – Press additional digit to force ring

– Replace handset to disconnect

EXTERNA CA S

Trunk Group Access

– Lift handset

– Dial trunk group access code (example...9)

– Dial telephone number

– Converse

– Replace handset to disconnect

Selected Trunk Access

– Lift handset

– Dial selected trunk access code (set b the s stem administrator)

– Dial trunk number

– Dial telephone number

– Converse

– Replace handset to disconnect

Forced Account Code Dialing

– Lift handset

– Dial access code (set b the s stem administrator)

– Dial account code

– Press #

– Dial the trunk access code

– Dial telephone number

– Converse

– Replace handset to disconnect

AST NUMBER REDIA

– Lift handset

– Dial # + 7

– Wait for s stem to complete dialing

– Converse

– Replace handset to disconnect

P ACING CA S

NOTES

INTERNA CA S

Receive ringing at station

– Lift handset

– Converse

– Replace handset to disconnect

EXTERNA CA S

Receive ringing at station

– Lift handset

– Converse

– Replace handset to disconnect

SE ECTED TRUNK ANSWER

– Lift handset

– Dial access code (set b the s stem administrator)

– Dial trunk number

– Converse

– Replace handset to disconnect

PAGE ANSWER

Receive page

– Lift handset

– Dial # followed b

68 for Internal Page

69 for External Page

– Converse

ANSWERING CA S

NOTES

INTERNA CA S

– Lift handset

– Dial station number

– Voice announce after tone OR – Press additional digit to force ring

– Replace handset to disconnect

EXTERNA CA S

Trunk Group Access

– Lift handset

– Dial trunk group access code (example...9)

– Dial telephone number

– Converse

– Replace handset to disconnect

Selected Trunk Access

– Lift handset

– Dial selected trunk access code (set b the s stem administrator)

– Dial trunk number

– Dial telephone number

– Converse

– Replace handset to disconnect

Forced Account Code Dialing

– Lift handset

– Dial access code (set b the s stem administrator)

– Dial account code

– Press #

– Dial the trunk access code

– Dial telephone number

– Converse

– Replace handset to disconnect

AST NUMBER REDIA

– Lift handset

– Dial # + 7

– Wait for s stem to complete dialing

– Converse

– Replace handset to disconnect

P ACING CA S

NOTES

CONTENTS

Answering Calls 2

Internal Calls 2

External Calls 2

Selected Trunk answer 2

Page Answer 2

Placing Calls 3

Internal Calls 3

External Calls 3

Last Number Redial 3

Speed Dial 4

Bus Queue 4

Call in Progress Features 5

Holding Calls 5

Transferring Calls 5

Conferencing Calls 6

Parking Calls 6

Call Forwarding 7

Call Pickup 9

Account Code Registr 9

Paging 10

Do Not Disturb 10

Station/System Preferences 11

Station Speed Dial 11

S stem Speed Dial 11

Reference Numbers 12

Voice Mail Access 12

Important Numbers 12

Agent Features 13

NOTES

SPEED DIA

– Lift handset

– Dial speed dial access code (example...6)

– Dial 4-digit speed dial code (0000-4999 for s stem or 9000-9499 for station)

– Converse

– Replace handset to disconnect

BUSY QUEUE

Set

Receive bus signal while calling a station or accessing a telephone line

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Dial # + 1

– Replace handset

– Wait for ringing indication

Once Station or Line is available

Receive ringing indication

– Lift handset

– Wait for called station to answer OR – Dial telephone if placing a call

– Converse

– Replace handset to disconnect

Cancel

– Lift handset

– Dial # + 1

AGENT FEATURES

og On

– Lift handset

– Dial ** + 85

– Dial 4digit Agent Pin Number if required for Logon

– Listen for confirmation tone

– Replace handset

og Off

– Lift handset

– Dial * + 85

– Listen for confirmation tone

– Replace handset

Unavailable

– Lift handset

– Dial * + 868

– Listen for confirmation tone

– Replace handset

WrapUp

– Lift handset

– Dial * + 869

– Listen for confirmation tone

– Replace handset

Available

– Lift handset

– Dial ** + 97

– Listen for confirmation tone

– Replace handset

CA IN PROGRESS FEATURES

HO DING CA S

Exclusive Hold

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial # + #

– Replace handset

Retrieve Held Call

– Lift handset

– Dial # + #

– Converse

– Replace handset to disconnect

TRANSFERRING CA S

Screened Transfer

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial station number

– Announce call

– Replace handset to release

Unscreened Transfer

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial station number

– Replace handset to release

Transfer Via Page

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial # + 6

– Dial page zone (00-32)

– Announce call over page

– Wait for page answer

– Replace handset to release

Trunk-to-Trunk Transfer (Transfer to Outside ine)

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial trunk group access code (example...9)

– Dial telephone number

– Announce call

– Replace handset to release

REFERENCE NUMBERS

Voice Mail Access

Call Voice Mail from . . .

Inside __________________________________________________________

Outside ________________________________________________________

Enter S stem Access Code ________________________________________

Enter User ID____________________________________________________

Enter Password __________________________________________________

Important Numbers

1.______________________________________________________________

2.______________________________________________________________

3.______________________________________________________________

4.______________________________________________________________

5.______________________________________________________________

6.______________________________________________________________

7.______________________________________________________________

8.______________________________________________________________

9.______________________________________________________________

10. ____________________________________________________________

CA PICKUP

Direct

Upon hearing ringing indication

– Lift handset

– Dial * + 3

– Dial extension number of ringing station

– Converse

Group

Upon hearing ringing indication

– Lift handset

– Dial * + 9

– Converse

Exclusive Hold

– Lift handset

– Dial * + 3

– Dial extension number of ringing station

– Converse

Hold Recall

– Lift handset

– Dial * + 3

– Dial extension number of ringing station

– Converse

Selected Trunk Hold

– Lift handset

– Dial access code (set b the s stem administrator)

– Dial trunk number

– Converse

ACCOUNT CODE REGISTRY

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial # + 3

– Dial account code

– Press #

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Converse

– Replace handset to disconnect

Follow-Me Forwarding

Set

From station set where calls are to be forwarded to

– Lift handset

– Dial # + 92

– Dial 0for Da forward or 1for Night forward

– Dial our forwarding station number

– Listen for confirmation tone

– Replace handset

Cancel

– Lift handset

– Dial # + 99

– Dial 0to cancel Da or 1to cancel Night

– Listen for confirmation tone

– Replace handset

External Forwarding

Set

– Lift handset

– Dial # + 93

– Dial telephone number

– Dial # + 9

– Listen for confirmation tone

– Replace handset

Cancel

– Lift handset

– Dial # + 93

– Dial 0to cancel

– Dial # + 9

– Listen for confirmation tone

– Replace handset

STATION SPEED DIA

– Lift handset

– Dial * + 7

– Dial desired Speed Dial code (9000-9499)

– Dial telephone number

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Listen for confirmation tone

– Repeat steps beginning with "Dial desired Speed Dial code" for additional

entries

– Replace handset when finished

SYSTEM SPEED DIA

– Lift handset

– Dial * + 8

– Dial desired Speed Dial code (0000-4990)

– Dial telephone number

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Listen for confirmation tone

– Repeat steps beginning with "Dial desired Speed Dial code" for additional

entries

– Replace handset when finished

CONFERENCING CA S

Initiating a new conference call

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial station number OR – Dial trunk group access code

(example 9)

– Dial telephone number

– Announce call

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Dial * + 2

– Converse

– Replace handset to release

PARKING CA S

Call Park

Set

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial * + 6

– Replace handset

Retrieve

From an station

– Lift handset

– Dial * + 6

– Converse

Group Park

Set

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial access code (set b s stem administrator)

– Dial orbit number (01-16)

– Replace handset

Retrieve

From an station in group

– Lift handset

– Dial access code (set b s stem administrator)

– Dial orbit number (01-16)

– Converse

STATION/SYSTEM PREFERENCES

710

PAGING

Page

– Lift handset

– Dial # + 6

– Dial page zone (00-32)

– Make page announcement

– Replace handset

Answer

Receive page

– Lift handset

– Dial # followed b

68 for Internal Page

69 for External Page

– Converse

DO NOT DISTURB

Set

– Lift handset

– Dial * + 84

– Listen for confirmation tone

– Replace handset

Cancel

– Lift handset

– Dial ** + 84

– Listen for confirmation tone

– Replace handset

Direct Group Park

Set

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial access code (set b s stem administrator)

– Dial group number (01-32)

– Dial orbit number (01-16)

– Replace handset

Retrieve

From an station in group

– Lift handset

– Dial access code (set b s stem administrator)

– Dial group number (01-32)

– Dial orbit number (01-16)

– Converse

CA FORWARDING

Direct Forwarding

Set

– Lift handset

– Dial # + 91 for Direct Forwarding

– Dial 0for Da forward / 1for Night forward

– Dial station number

– Listen for confirmation tone

– Replace handset

Cancel

– Lift handset

– Dial # + 90

– Dial 0to cancel Da or 1to cancel Night

– Listen for confirmation tone

– Replace handset

116

STATION SPEED DIA

– Lift handset

– Dial * + 7

– Dial desired Speed Dial code (9000-9499)

– Dial telephone number

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Listen for confirmation tone

– Repeat steps beginning with "Dial desired Speed Dial code" for additional

entries

– Replace handset when finished

SYSTEM SPEED DIA

– Lift handset

– Dial * + 8

– Dial desired Speed Dial code (0000-4990)

– Dial telephone number

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Listen for confirmation tone

– Repeat steps beginning with "Dial desired Speed Dial code" for additional

entries

– Replace handset when finished

CONFERENCING CA S

Initiating a new conference call

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial station number OR – Dial trunk group access code

(example 9)

– Dial telephone number

– Announce call

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Dial * + 2

– Converse

– Replace handset to release

PARKING CA S

Call Park

Set

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial * + 6

– Replace handset

Retrieve

From an station

– Lift handset

– Dial * + 6

– Converse

Group Park

Set

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial access code (set b s stem administrator)

– Dial orbit number (01-16)

– Replace handset

Retrieve

From an station in group

– Lift handset

– Dial access code (set b s stem administrator)

– Dial orbit number (01-16)

– Converse

STATION/SYSTEM PREFERENCES

PAGING

Page

– Lift handset

– Dial # + 6

– Dial page zone (00-32)

– Make page announcement

– Replace handset

Answer

Receive page

– Lift handset

– Dial # followed b

68 for Internal Page

69 for External Page

– Converse

DO NOT DISTURB

Set

– Lift handset

– Dial * + 84

– Listen for confirmation tone

– Replace handset

Cancel

– Lift handset

– Dial ** + 84

– Listen for confirmation tone

– Replace handset

Direct Group Park

Set

With call in progress

– Press the Flash button (if equipped) OR – Press the hook switch momentaril

– Receive dial tone

– Dial access code (set b s stem administrator)

– Dial group number (01-32)

– Dial orbit number (01-16)

– Replace handset

Retrieve

From an station in group

– Lift handset

– Dial access code (set b s stem administrator)

– Dial group number (01-32)

– Dial orbit number (01-16)

– Converse

CA FORWARDING

Direct Forwarding

Set

– Lift handset

– Dial # + 91 for Direct Forwarding

– Dial 0for Da forward / 1for Night forward

– Dial station number

– Listen for confirmation tone

– Replace handset

Cancel

– Lift handset

– Dial # + 90

– Dial 0to cancel Da or 1to cancel Night

– Listen for confirmation tone

– Replace handset