WINCODE C342 User manual

C342 / C343 USER MANUAL
User Manual：C34 series
Issue Date：2016/11/24
Version 2.1

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Declaration
The content of this manual is subject to change without prior notice and cannot be
altered without written permission obtained from Wincode Technology Co., Ltd
(hereinafter referred to as “Wincode”). No part of this manual may be reproduced or
transmitted in any form by any means. This manual includes the installation instruction
and detailed description of possible questions in the operation. Wincode has reserved
the right to improve product including technology, components, software and
hardware.
Copyright
The Copyright of this manual is belonged to Wincode
Ver2.0, November. 2016.
Printed in Taiwan
Trademark
Our registered trademark:
Compliances
CE Class B
FCC Part 15, Class B
CCC, CB
Comply with RoHS regulation

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Safety Instructions
Please read the following instructions carefully.
1. Install printer on the flat and stable place. To avoid printer exposed in the
high temperature or high humidity or polluted place.
2. Do not disassemble the printer and adapter under any circumstances.
3. Please check the voltage before printer is connected with power outlet; If
printer is deemed to idle for a long time, please pull out the power cord to
avoid voltage instability to cause printer damage.
4. If printer gets water or conductive material, please shut off the power
immediately to ensure the safety of personnel and equipment.
5. To avoid printer to start printing while there is no label paper installed;
otherwise the print head and platen roller would be damaged.
6. The print head is a thermal part, please do not touch it or its peripherals
during printing or after printing.
7. Shut down the printer when connecting or disconnecting interfaces to avoid
any damage happened.
8. Please choose designated adapter model of Wincode to connect printer
accordingly.

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Contents
1. Product Introduction...............................................................................................- 5 -
2. Getting Started ........................................................................................................- 6 -
2.1 Unpacking and checking...................................................................................- 6 -
2.2 Appearance .......................................................................................................- 7 -
3. Setup ........................................................................................................................- 9 -
3.1 Setting up the printer .......................................................................................- 9 -
4. Ribbon Loading......................................................................................................- 10 -
4.1. Ribbon Installation Path.............................................................................- 14 -
5. Label Loading.........................................................................................................- 15 -
5.1 Label installation path................................................................................- 17 -
6. LED indicators and button explanation ...............................................................- 18 -
7. WinLabel tool suite ...............................................................................................- 20 -
7.1 WinLabel program includes the below icons ...............................................- 20 -
7.2 Software “WinLabel” installation ..................................................................- 21 -
7.3 Driver installation............................................................................................- 21 -
7.4 Update settings and update check................................................................- 22 -
7.5 Driver Setup.....................................................................................................- 23 -
7.5.1 Page Setup....................................................................................................- 23 -
7.5.2 Media Settings .............................................................................................- 23 -
7.5.3 Calibration ....................................................................................................- 25 -
7.5.4 Options .........................................................................................................- 25 -
7.5.5 Tools ..............................................................................................................- 26 -
7.5.6 About：WinLabel driver version ...............................................................- 27 -
7.6 Printer Utility ...................................................................................................- 28 -
7.7 Settings page in the Printer Utility ................................................................- 31 -
8. Maintenance..........................................................................................................- 34 -
9. Appendix – C34 series specification ....................................................................- 35 -

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1.Product Introduction
Thank you for purchasing Wincode’s C34 series label printer, this desktop label printer
with reasonable price has reliable quality to provide user highly-efficient printing
performance. The C34 series printer not only can print label in text or graphic formats,
but owns basic function and convenient operation interface.
In addition, C34 series label printer with elegant bright black enclosure has cover open
buffer design to avoid hand clamped in operation; The maximum 5” outside diameter
label loading space; It is also equipped 32 bit processor with highly efficient relevant
configurations to make printing action smoothly and clearly so it can be applied in the
different fields such as retailing, health care, manufacturing, logistics, warehousing
and so on.
The bundled label design program as “WinLabel” provides completed label design
tools and barcode resource for user to design ideal label format; Free database
function can be connected with Excel, Access, Text file…etc and get required
information in the specified positon of label. Standalone function can support
advanced models C34 series to produce standalone format label.

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2.Getting Started
2.1 Unpacking and checking
Unpacking the package, and refer to the below packing list to check whether any part
is damaged or missing in transit. If this incident has been happened, please contact
with local dealer or distributor for further assistance.
Label Printer CD Disc Quick Installation Guide
USB Cable Adapter Power Cord
Ribbon Supply Spindle Empty Paper Core (1” core)
Ribbon Take-up Spindle

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2.2 Appearance
(Figure 1: Front View)
(Figure 2: Rear View)

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(Figure 3: Inside View)

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3.Setup
3.1 Setting up the printer
1.) Place the printer on the flat surface.
2.) Make sure the power switch is OFF.
3.) Choose corresponding cable (RS232 or USB 2.0) to connect printer with computer.
4.) Plug the DC power cord into the power slot and plug the AC power cord into a
socket on the wall.
Note: Power Cord instruction
1. To use 100-125 Voltage, please choose minimum rating power cord. (125V, 10A)
2. To use 200-240 Voltage, please choose minimum rating power cord. (250V, 10-
16A)
3. Please select the power cord length less than 2 meter.
4. Power cord is connected with adapter and have to plug in the jack as
ICE-320-C13 as right figure.
Country/ Area
North
America/Taiwan
Europe
China
Power cord
Voltage and
Electricity Spec.
125V, 10A
SVT 18AWG
250V,10A
H05VV-F
250V,10A
RVV H05VV-F
Plug (Refers to the
local plug standard)
125V, 10A
250V, 16A
250V, 10A

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4.Ribbon Loading
1. Open the ribbon cover and top cover; Install an empty paper core onto the
ribbon take-up spindle; Install a ribbon onto the ribbon supply spindle.

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2. Pull back the pressing lever, then load the right side of ribbon first into the
ribbon supply mechanism.
The left side of ribbon supply spindle needs to be connected with bulge part
of left supply mechanism completely (Turn the gear until the bulge part in the
notch of spindle).

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3. Load the right side of paper core first into the ribbon take-up mechanism.
The left side of ribbon take-up spindle needs to be connected with bulge part of
take-up mechanism completely. (Turn the gear until the bulge part in the notch
of spindle).

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4. Pull the ribbon to bypass print head and then attach the ribbon leader on the
empty paper core with tapes, then rotate the ribbon rewind wheel until ribbon
surface has no wrinkle; Close the ribbon cover to finish ribbon installation.

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4.1. Ribbon Installation Path

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5.Label Loading
1. Press the label holder button to fit the width of the label, and then place a
label roll into the holders.

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2. Pull the label paper through the rubber roller and push the both sides of label
under the label guides. Close the top cover to finish label installation.

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5.1 Label installation path

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6.LED indicators and button explanation
C342/C343 model is equipped a feed button (white and red LED color)
LED
Display status
Possible
problem
Solution
Feed
Button
White LED
always on：
Ready
Wait for the print job
White LED flash：
Label out
The label placement
is not correct or
label paper is used
out
Open Top cover, and confirm the label
placement and rest label quantity. Then
close cover and press the Feed button.
Red LED always
on：
Gap out
Sensor setting is not
correct
Reset the settings of sensor in the Printer
Utility software.
Red LED flash
Cover op
Cover open
Close the top cover and then press the
button to start printing.
flash red LED and
white LED
Others
Use Printer Utility to download printer’s
information. Deal with the problem
according to the error status display.
Feed button function
Printer current status
Printer status after pressing Feed button once
Ready
Printer will deliver a label out

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Printing
Printer will pause printing action
Pause
Printer will cancel pause status
Error (Red LED flash)
Printer will execute the remaining job if the error issue has been solved
Error (Red LED flash)
Printer will cancel printing job to return ready status after pressing Feed
button twice
Auto Calibration
Turn on the power, the feed button will flash 3 times in the beginning,
the printer can run the auto calibration procedure once user press feed
button during the three flash lights

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7.WinLabel tool suite
WinLabel tool suit is supported the below platform: Windows XP SP3, Vista,
Windows 7, Windows 8, Windows 8.1, Windows10, Server 2003, Server 2008,
Server 2012 and Server 2012R2 operation system (32 bit and 64 bit).
Note: The monitor resolution needs to have at least 1024 x 768 for normal use.
7.1 WinLabel program includes the below icons
Icons
Description
WinLabel：Label editing software
Printer Utility：Printer tool
Install Driver：Driver installation
Firmware Driver：Firmware update tool
Check for Update：Version check
Uninstall WinLabel：Uninstall all installed software