Windhager INFOWIN TOUCH User manual

BioWIN 2 Touch
INFOWIN TOUCH
BIOWIN 2TOUCH
BioWIN 2
149°F
Modulation mode
Information level
EN
OPERATING MANUAL
PELLET BOILER
09/2020 095713/02–v1.8.x
FOR USE IN CANADA / USA
www.firetesting.com

2
Table of contents
TABLE OF CONTENTS
IMPORTANT INFORMATION FOR SYSTEM OPERATORS ........................................................ 
1. General information .......................................................................................................................4
1.1 Relevant documents ...................................................................................................................................................5
1.2 Safety instructions and other symbols in this documentation...................................................................................6
1.2.1 Structure of safety instructions....................................................................................................................................... 6
1.2.2 Symbols, type of risk or meaning....................................................................................................................................6
1.2.3 Keywords.........................................................................................................................................................................6
1.3 Liability exclusion ......................................................................................................................................................6
2. Safety ........................................................................................................................................... 7
2.1 General safety information.........................................................................................................................................7
3. Safety instructions......................................................................................................................... 7
4. General statement on working with and using the web server ..........................................................12
OPERATION .................................................................................................................... 
5. InfoWIN Touch display and operating unit ......................................................................................13
6. Integrated web server in the InfoWIN Touch .................................................................................. 14
6.1.1 Data protection and security......................................................................................................................................... 14
6.1.2 Passwords ..................................................................................................................................................................... 14
6.1.3 Connection via the Internet .......................................................................................................................................... 14
6.1.4 Authorisations............................................................................................................................................................... 14
7. InfoWIN Touch menu structure.......................................................................................................15
8. BioWIN 2Touch menu structure for the system operator.................................................................. 16
9. Function module INFF05W/S/K menu structure for the system operator...........................................17
10. Basic operating functions ............................................................................................................. 18
11. Symbols for operation/navigation ................................................................................................. 18
12. How to use the InfoWIN Touch ...................................................................................................... 19
12.1 Confirmation, cancel, slider button and arrow button .............................................................................................19
12.2 Confirming selection options ...................................................................................................................................19
12.3 Editing a value and/or selection...............................................................................................................................20
12.4 On-screen keyboard..................................................................................................................................................20
13. Turning on for the first time...........................................................................................................21
14. Homescreen (title screen)............................................................................................................. 23
15. InfoWIN Touch or master control Touch basic settings .................................................................... 24
15.1 Language ..................................................................................................................................................................25
15.2 Time/Date.................................................................................................................................................................25
15.2.1 Time format................................................................................................................................................................... 25
15.2.2 Date format ................................................................................................................................................................... 25
15.2.3 Time server.................................................................................................................................................................... 26
15.2.4 Time Zone...................................................................................................................................................................... 26
15.2.5 Time .............................................................................................................................................................................. 26
15.2.6 Date............................................................................................................................................................................... 26
15.2.7 Sending interval time/date ........................................................................................................................................... 27
15.3 Temperature format..................................................................................................................................................27
15.4 Unit of weight...........................................................................................................................................................27
15.5 Display brightness....................................................................................................................................................27
15.6 Homescreen..............................................................................................................................................................28
15.7 Boiler........................................................................................................................................................................28
15.8 Function titles ..........................................................................................................................................................28
15.9 Guided start-up.........................................................................................................................................................29
15.10 LAN ...........................................................................................................................................................................29
15.11 MB (master control)................................................................................................................................................. 30
15.12 Read plant ............................................................................................................................................................... 30
15.13 Restart ..................................................................................................................................................................... 30
15.14 Factory settings ....................................................................................................................................................... 30
15.15 Device information ................................................................................................................................................... 31
16. Operation modes ......................................................................................................................... 32
16.1 OFF mode .................................................................................................................................................................32
16.2 ON mode, self-test, display OFF ...............................................................................................................................33
17. Fuel feed ..................................................................................................................................... 34
18. Solid fuel/ buffer mode ................................................................................................................ 34

3
Table of contents
19. Chimney sweep function/Manual operation.................................................................................... 35
19.1 Chimney sweep function ..........................................................................................................................................35
19.2 Manual mode ............................................................................................................................................................36
20. Shut-down procedure ................................................................................................................... 36
21. Operating phases......................................................................................................................... 37
22. Information level......................................................................................................................... 38
22.1 Information level of the boiler .................................................................................................................................39
23. Operator level .............................................................................................................................40
23.1 Operator level of the boiler ..................................................................................................................................... 40
23.1.1 Fill fuel hopper.............................................................................................................................................................. 41
23.1.2 Confirming Cleaning or Main cleaning – Resetting the cleaning request ..................................................................... 41
23.1.3 Warning level storage room .......................................................................................................................................... 42
23.1.4 Feed system operating mode ........................................................................................................................................ 43
23.1.5 Time profile feed system...............................................................................................................................................44
23.1.6 Probe switching............................................................................................................................................................. 45
23.1.7 Heating surface cleaning...............................................................................................................................................46
23.1.8 Fuel feed system Request.............................................................................................................................................. 47
23.1.9 Correction of cleaning interval...................................................................................................................................... 47
23.2 Operator level of the function module INFF05W/S/K............................................................................................ 48
23.2.1 Pump control.................................................................................................................................................................48
23.2.2 Ext. heating demand......................................................................................................................................................50
23.2.3 Collective alarm ............................................................................................................................................................50
24. Troubleshooting............................................................................................................................51
24.1 No display on InfoWIN Touch...................................................................................................................................52
24.2 Info messages...........................................................................................................................................................52
24.3 Error messages .........................................................................................................................................................53
24.4 Alarm messages........................................................................................................................................................56
FOR THE SERVICE TECHNICIAN/HEATING TECHNICIAN...................................................... 
25. Menu structure for service level and actuator test .......................................................................... 61
26. Service level................................................................................................................................ 61
27. Service level of BioWIN 2Touch .................................................................................................... 63
27.1 Values .......................................................................................................................................................................63
27.2 Parameters ...............................................................................................................................................................63
27.2.1 Fuel quantity auger conveyor........................................................................................................................................ 63
27.2.2 Delivery time ignition phase.........................................................................................................................................64
27.2.3 Hysteresis Burner ON ....................................................................................................................................................64
27.2.4 Maximum value of set temperature...............................................................................................................................64
27.2.5 Set temperature ext. heating demand...........................................................................................................................64
27.2.6 Operating time of suction turbine.................................................................................................................................64
27.2.7 Profile ash removal ....................................................................................................................................................... 65
27.2.8 Correction ash removal .................................................................................................................................................65
27.2.9 Limits for blower speed................................................................................................................................................. 65
27.2.10 Full service .................................................................................................................................................................... 65
27.2.11 Flue gas min. temperature ............................................................................................................................................66
27.2.12 Minimum boiler power output.......................................................................................................................................66
27.2.13 Lock burner ...................................................................................................................................................................66
27.3 Boiler status ............................................................................................................................................................ 66
27.4 Start-up.................................................................................................................................................................... 66
27.4.1 Auger conveyor..............................................................................................................................................................66
27.4.2 Feed...............................................................................................................................................................................66
27.5 Settings.....................................................................................................................................................................67
27.5.1 Boiler no. (heat generator number)............................................................................................................................... 67
27.5.2 Type of fuel feed system................................................................................................................................................ 67
27.5.3 External combustion air supply..................................................................................................................................... 67
27.5.4 Shut-off unit .................................................................................................................................................................. 67
27.5.5 Air intake flap................................................................................................................................................................68
27.5.6 Full service on/off .........................................................................................................................................................68
27.5.7 Strike mode...................................................................................................................................................................68
27.5.8 Ash removal system (only BioWIN 2Touch Exklusiv/Plus und Alpha)...........................................................................68
27.5.9 DuoWIN separate chimneys (only DuoWIN)..................................................................................................................68
28. Actuator test ............................................................................................................................... 69
28.1 The following actuators can be started with the BioWIN 2Touch ........................................................................... 69
28.2 The following actuators can be started with the function module INFF05W/S/K. ................................................70
29. Starting up the integrated web server ........................................................................................... 70
29.1 Internet connection and router configuration..........................................................................................................70
29.2 Start-up.....................................................................................................................................................................70
29.3 Reserved IP address ranges .....................................................................................................................................70

4
Important information for system operators
IMPORTANT INFORMATION FOR SYSTEM
OPERATORS
All content in this document is the property of WINDHAGER and is therefore protected by copyright. Reproducing this
content, passing it on to others or using it for other purposes without the written consent of the owner is strictly pro-
hibited.
Dear Heating System Owner,
On the following pages we have provided specific information and important tips regarding the operation of the boiler.
Please pay close attention to these instructions.
Familiarity with the material in this document will allow you to enjoy long-term operation of the unit. We wish you all
the best with your Windhager boiler.
This manual contains data with US units. The units in the original manual are European units. If there is a data conflict
between these units, the data with European units is always valid.
The original manual is written in German – this is an English translation. In case of conflicts, the German version is
always valid.
Note.
The cleaning process for the boiler is described in a separate BioWIN 2 Touch operating manual. Please
also pay close attention to these instructions.
1. General information
As required by the United States Department of Environmental Protection the following information is given for the:
BioWIN 2 Touch wood pellet fired central heating boilers. Manufactured by Windhager Zentralheizung Technik Gmbh,
Anton Windhager Strasse 20, Seekirchen 5201, Austria
The BioWIN 2 Touch boilers have the following nominal output levels and comply with EPA 2020 requirements:
– BioWIN 152 51.2 kBTU/hr (15 kW)
– BioWIN 212 71.7 kBTU/hr (21kW)
– BioWIN 262 88.4 kBTU/hr (25.9 kW)
– BioWIN 332 110.9 kBTU/hr (32.5 kW)
The BioWIN 2 Touch system efficiency and the nominal output was measured by a test laboratory using the HHV of the
fuel.
– BioWIN 152: 64.7 % (119 gal thermal storage included)
– BioWIN 212: 57.6 % (238 gal thermal storage included)
– BioWIN 262: 70.7 % (238 gal thermal storage included)
– BioWIN 332: 70.6 % (238 gal thermal storage included)
The system efficiency was determined during performance testing using the IDC protocol. Further technical data can
be found in the Installation manual.
Your BioWIN 2 Touch boiler has a manufacturer-set minimum low burn rate that must not be altered. It is against
federal regulations to alter this setting or otherwise operate this wood heater in a manner inconsistent with operating
instructions in this manual.
Your BioWIN 2 Touch boiler is equipped with automatic fuel loading. There are no further loading instructions. Solely
PFI Premium 100% wood pellets shall be used.
Materials such as trash, plastics, gasoline, rubber, naphtha, household garbage, material treated with petroleum pro-
ducts such as particleboard, railroad ties, and pressure treated wood.
Burning these materials may result in release of toxic fumes or render the heater ineffective and cause smoke.
Your BioWIN 2 Touch is equipped with an automatic ignition and starts itself when required by building load. Thus, no
further ignition procedures are to be followed.

5
Important information for system operators
There are no user adjustments for the air controls required.
It is important to have BioWIN 2 Touch boiler serviced by a trained professional who is aware of the importance to
ensure that:
– there are no inlet air restrictions in or around your boiler’s combustion blower
– the air passages within your boiler are free of debris(ash, creosote, etc.)
– the Flue pipe and chimney are clean and free of debris / restrictions
– combustion chamber door (when closed and secured) and the ash box seal are airtight.
Ash removal is completely automatic. Ashes should be placed in a metal container with a tight-fitting lid. The closed
container of ashes should be placed on a non-combustible floor or on the ground, away from all combustible materials,
pending final disposal. The ashes should be retained in the closed container until all cinders have thoroughly cooled.
A person or persons responsible for the operation of a hydronic heater must comply with all applicable laws or require-
ments, such as State laws or regulations as well as local ordinances.
A person or persons operating a hydronic heater should be aware that they are responsible for operation in such a man-
ner that does not create a public or private nuisance condition.
The manufacturer’s distance and stack height recommendations and the requirements in any applicable laws or other
requirements may not always be adequate to prevent nuisance conditions due to terrain or other factors.
Your BioWIN 2 Touch should be installed with a minimum stack height of 16 feet. Providing correct draft as given in the
Installation manual.
Draft is the force, which moves air from the appliance up through the chimney. The amount of draft depends on the
length of the chimney, local geography nearby obstructions and other factors.
Too much draft may cause excessive temperatures in the appliance and may damage parts in the catalytic combustor.
Inadequate draft may cause backpuffing into the room and ‘plugging’ of the chimney, or the catalyst.
Inadequate draft will cause the appliance to leak smoke into the room through appliance and chimney connector joints.
Your BioWIN 2 Touch is not a catalytic type burner.
You should never use a combustion appliance in your home without an installed smoke and CO detector.
Your local fire department usually has good advice on placement of these detectors and how many your home needs for
complete coverage.
Complete important installation information is found in the installation manual.
The chapters „Important information for system operators“ and "Operation" are intended for both users and qualified
contractors.
Note.
This wood heating appliance needs periodic inspection and repair for proper operation. It is against fe-
deral law to operate this wood heating appliance in a manner inconsistent with operating instructions in
the manual.
Note.
Read these instructions carefully before using the appliance and retain them for future reference.
Pass on the instructions to a new user if required.
1.1 Relevant documents
– Operating manual and installation instructions BioWIN 2 Touch
– Operating and installation instructions for system components

6
Important information for system operators
1.2 Safety instructions and other symbols in this documentation
1.2.1 Structure of safety instructions
KEYWORD Type of risk
Here, possible consequences are listed that may result from failure to observe the safety instructions.
„Steps to prevent the risk are listed.
1.2.2 Symbols, type of risk or meaning
Symbol Type of risk or meaning Symbol Type of risk or meaning
Injury Risk of burns
Electrocution Risk of crushing
Material losses
(appliance damage, consequential losses
and environmental pollution)
Disposal
This symbol means that the parts indica-
ted must not be disposed of with domestic
waste.
Information or tips
„
This symbol indicates that you have to do
something. The action you need to take is
described step by step.
1.2.3 Keywords
KEYWORD Meaning
DANGER Ignoring the warnings identified by this symbol can lead to serious injuries or death.
WARNING Ignoring the warnings identified by this symbol can lead to injury.
CAUTION Ignoring the warnings identified by this symbol can lead to malfunction of or damage to
the boiler or heating system.
Information or tips The blocks of text identified by this symbol provide information and tips for operation.
„Read these texts carefully.
1.3 Liability exclusion
All work should be performed exclusively by trained personnel. Local safety regulations must be complied with in
all cases; in the event of a conflict and/or contradiction between these regulations and the working instructions in
this document (e.g., impairment), then the local regulations should be adhered to in any event and the
working instruction should not be carried out; WINDHAGER ZENTRALHEIZUNG GMBH, ÖSTERREICH and WINDHAGER
ZENTRALHEIZUNG TECHNIK GmbH, ÖSTERREICH do not accept any liability for any injury to persons or damage to
property caused by incorrectly following the instructions and/or violating the local safety regulations! Subject to
modifications. No liability is accepted for errors in translation.

7
Important information for system operators
2. Safety
The boiler together with its accessories complies with the latest state of the art as well as the relevant safety regula-
tions, and is operated with electric current (110 V AC). Improper installation or repair can pose the danger of life-thre-
atening electric shock. Installation may be performed only by appropriately qualified technicians.
2.1 General safety information
DANGER Injury
Please follow the safety instructions (symbols) on the appliance!
Please refer to the instructions in chapter 3. Safety instructions on side 7!
DANGER Electrocution
Turning off the on/off button on the InfoWINTouch does not mean the boiler and its accessories are comple-
tely without power.
„Therefore, you must de-energise the boiler (e.g. by unplugging the main power plug) when carrying out
cleaning or repair work.
WARNING Risk of crushing from rotating auger
„If you have to touch these parts, always de-energise the boiler.
WARNING Risk of burns
„Before touching these surfaces, you must switch off the boiler and let it cool.
3. Safety instructions
DANGER Risk of fire or explosion.
Do not use chemicals or fluids to start the fire.
CAUTION Health and environmental hazard.
Do not burn garbage, gasoline, naphtha, engine oil, or other inappropriate materials.
WARNING Opening heating chamber door can crush and cut.
When opening door, never insert hands between the door and frame on the hinge side of the heating chamber.
WARNING Opening heating chamber door can crush and cut.
When closing door, never insert hands between the door and frame of the heating chamber. Be aware of other
people, especially children.
WARNING Entanglement hazard.
Do not open cover of auger conveyor when heating. Handle with care when servicing charging screw.

8
Important information for system operators
WARNING Ash tray can crush and cut.
Never insert hands between ash tray and frame. Never insert hands into closing bracket. Never insert hands
between ash tray and closing bracket.
WARNING Cover plate for pellet chamber can crush and cut.
Use caution when opening the cover plate. Only authorized personnel are allowed to open cover plate.
WARNING Closing pellet chamber door can crush and cut.
Never insert hands between door and frame, or between door and closing bracket of the pellet chamber when
closing the door. Never insert hands into the hinge area when opening door.
WARNING Opening pellet chamber door can crush and cut.
Never insert hands between door and frame on the hinge side of the pellet chamber when opening door. Ne-
ver insert hands between door and closing bracket.
WARNING Removing the ash tray can crush and cut.
Never insert hands between frame of boiler/heater and ash tray when removing the ash tray.
WARNING Mounting the ash tray can crush and cut.
Never insert hands between frame of boiler/heater and ash tray when removing the ash tray.
WARNING Displacing the ash tray can crush and cut.
When moving the ash tray, never insert hands between floor of the heating boiler and ash tray.
WARNING Pinch point hazard.
Never insert hands between the cover plate and housing of heating chamber when opening or closing.
DANGER Smoke gas.
Ensure adequate ventilation in the boiler room. Smoke gas may cause poisoning.
WARNING Hot water and hot steam. Injury hazard.
Safety devices (such as the relief valve) will open automatically and release hot water or hot steam. Keep
away from safety devices. Do not operate safety devices manually when system water is hot or when device
is in operation.
DANGER Attention. Risk of fire.
Lack of water can lead to fire in pellet hopper.
Do not operate this device when water level in water container is below minimum!
Do not use fluids other than pure water.
Monitor the water level monthly and refill to minimum level when necessary.
Always keep water container closed with original lid.- Art. no. 007073 - grip plug.
See BioWIN 2 Touch operating manual for monitoring and refill procedures.

9
Important information for system operators
DANGER Risk of fire or explosion.
Exposure may result in severe injury or death.
Do not fill with garbage, waste oil, gasoline, other flammable liquids, or any fuel other than those listed on
the rating plate.
Do not use chemicals to ignite fuel.
Do not use chemicals, sprays, or flammable substances to clean combustion room or any other burner com-
ponent.
Do not use boiler/heater cleaners.
Do not manually fill or light burner.
Do not smoke! Do not expose to open flame.
Do not expose to ignition sources.
Do not open combustion chamber door during operation, power failure, or alarms.
WARNING Fall hazard.
Do not sit, stand, or walk on machine. Keep children away.
DANGER Attention. Risk of fire.
Do not vacuum hot ash - may cause fire in vacuum cleaner.
Prior to vacuuming ash or dirt, wait until unit has shut down completely and has cooled for at least 2 hours.
WARNING Machine starts automatically.
Moving parts can crush and cut.
Do not remove guarding.
Do not touch rotating parts.
Keep children away.
Keep pets away.
DANGER Hazardous voltage.
Do not remove cover.
Keep away from electric components.
Disconnect power before servicing or cleaning.
WARNING Burn hazard – hot surface.
Do not touch frame, cover, or inside of heating chamber during heating.
Allow heating chamber to cool completely before cleaning and servicing.
Keep children and pets away from heating chamber.
Do not touch backside, chimney, or any other pipework during operation.
Maximum draft marked on nameplate.
WARNING Injury hazard.
All components/surfaces remain hot for a long period of time after turning off unit!
Before cleaning or touching combustion chamber or any other components, turn off unit completely and
allow to cool for at least 2 hours
Use heat-resistant gloves.
Use tools provided.

10
Important information for system operators
WARNING Health hazard.
Combustion particulates may contain harmful substances.
Use a fine-dust face mask during cleaning.
WARNING Rotating parts can crush and dismember.
Keep hands out of feed opening.
Do not remove cover during normal operation.
WARNING Hand crush hazard.
Automatic start-up if safety switch is activated.
Do not push safety switch.
Moving parts behind the combustion chamber door may start automatically, which can lead to loss of fingers
or other serious bodily injury.
Disconnect power before opening the combustion chamber door.
WARNING Risk of health hazard.
Do not connect to an existing boiler/heater system.
WARNING Crush hazard.
Open the cover of the electronic unit until it is secured in the open position. If not secured, it may fall unex-
pectedly.
WARNING Risk of hand injury.
Use caution when opening the cleaning flap, as it can open suddenly.
When opening the cleaning flap, use the tool provided and wear protective gloves.
WARNING Pinch point hazard.
Use caution when closing the cover of the smoke funnel chamber.
WARNING Crush hazard.
Remain alert and aware of surroundings when moving the machine with crane or fork lift.
DANGER Smoke gas.
Mount a warning plate against smoke gas on the boiler room door.
WARNING Health hazard.
In case of an unexpected fire or if flue pipe turns red, disconnect power if the plug, main switch, or main
circuit breaker is safe to reach. Call the fire department (911) and evacuate the building. Do not enter smo-
ke-filled rooms to disconnect power.
WARNING Injury hazard by hot water or steam.
Safety devices (such as relief or drain valve) will open automatically and relieve hot water or steam. Keep
away from safety devices. Do not manually operate safety devices when the system is hot.

11
Important information for system operators
WARNING Health hazard from chemical substances.
Some states list chemical substances known to cause cancer, birth defects, death, serious illness, or other
reproductive harm in propositions. This product may contain such substances, either from the fuel, fuel com-
bustion, or in components of the product itself.
WARNING Necessary tasks.
The heat exchanger, flue pipe, and chimney must be cleaned regularly to remove accumulated creosote and
ash. Ensure that the heat exchanger, flue pipe, and chimney are cleaned at the end of each heating season
to minimize corrosion during the summer months. The appliance, flue pipe, and chimney must be in good
condition. These instructions also apply to a draft inducer, if used.
WARNING Pellet feed system: service, maintenance and rules
The pellet feed system operates automatically. All service and maintenance must be completed by trained
specialists only. Do not alter the equipment or accessories in any way.
For use in combination with Windhager BioWIN 2 Touch pellet-fueled central heating boiler/furnace only.
Do not use to transport any material other than wood pellet fuel listed on the boiler nameplate or in the boiler
manuals.
Do not use for vacuum cleaning.
The pellet feed system starts automatically and will make noise. People who are easily startled or have car-
diac problems should keep away.
DANGER Pellet feed unit: Risk of fire or explosion.
Can lead to serious injury/death! Ground suction hoses must be installed as described in the installation
manual at every connection to avoid static sparking/dust ignition. The pellet feed unit is for use with the day
hopper only. The feed unit must be braced, anchored, or strapped to avoid falling/shifting during an earth-
quake. Instructions can be obtained from your local Windhager dealer or wholesaler.
Pellet feed automatic changeover unit: Fire and explosion hazard
Fire and explosion hazard can lead to serious injury or death.
Do not use the pellet feed automatic changeover unit inside pellet storage room or where there is a lot of
dust present. Connect delivery hoses to pellet feed automatic changeover unit as described in the installation
manual to avoid static sparking or dust ignition.
WARNING Pellet feed automatic changeover unit: injury hazard by moving
parts and electricity
Can lead to serious injury or death.
Device starts automatically. Device restarts automatically after power failure.
Do not remove cover.
This part should be serviced by trained personnel only.
WARNING Clearances and installation instructions
Minimum clearances from combustible or noncombustible construction:
2 inches left, 12 inches back, 24 inches top (right),
6 inches right side, 22 inches front.
Access to the back side is required to allow the service of parts such as the drain valve, relief valve, and
inspection fittings.
This unit is for dry indoor installation only. Not for installation on combustible flooring. Not for installation
in manufactured homes or mobile homes.

12
Important information for system operators
DANGER Risk of serious bodily injury or death.
This boiler/heater is equipped for one type of wood pellet only. Read the nameplate behind top lid for the cor-
rect type of pellet. Do not use this boiler/heater with any fuel other than the one listed on the name plate. Fai-
lure to use the correct fuel may cause problems resulting in death, serious bodily injury or property damage.
DANGER Attention. Risk of fire.
Do not operate with incorrect draft. Check nameplate behind top lid for correct draft.
Do not operate while refilling the bulk hopper.
Do not operate with door or ash removal covering open or when the ash box is removed.
Do not store fuel or other combustible material in the boiler room.
Regularly inspect and clean flues and chimney.
Have a trained professional regularly inspect safety devices, such as the relief and drain valves.
WARNING
For supply connections, only use 10 AWG or larger wires acceptable for at least 176 °F (80 °C) on a GFCI
circuit!
4. General statement on working with and using the web
server
– Operation of the InfoWIN Touch as a web server requires a monthly data volume of approx. 100–300 MB, depending
on usage.
– Do not clean the InfoWIN Touch or accessories with strong chemicals, cleaning solutions or aerosols.
– Do not expose the InfoWIN Touch or accessories to extreme temperatures or fluctuations in temperature (below
32°F / 0°C or above +122 °F / +50 °C).
Open source licences
This product contains in part some free software distributed under GPL licence terms and/or GPL-like licences. To obtain
the source code covered under those licences, please contact [e-mail]. We reserve the right to demand a
small fee of EUR 80.

13
Operation
OPERATION
5. InfoWIN Touch display and operating unit
The InfoWIN Touch display is a central display and operating unit with integrated web server for operating the boiler,
buffer load function module, heating circuit function module, etc. The function modules are only shown on the display
when they are available and in the service level set by a trained member of service personnel.
During operation, the homescreen (title screen) is displayed by default and the LED lights up green – Fig. 2. After
approx. 12min., the screensaver turns on (screen is black) and only the LED is lit up green. Pressing the touchscreen
reactivates it.
The InfoWIN Touch is fitted with a LAN and LON connection, an LED, a micro SD card and a reset button.
1
BioWIN 2
149°F
Modulation mode
Information level 2
4
5
3
Fig. 2 Front side of the Info Touch Fig. 3 Rear side of the Info Touch
1........... LED
2........... Reset button
3........... LON connection / 12 V DC
4 .......... LAN connection
5........... micro SD card slot and micro SD card
LAN connection
There is an RJ45 socket on the InfoWIN Touch for the LAN connection. Use a standard LAN cable to connect the
InfoWIN Touch with your Internet router (Internet modem). Alternatively, the InfoWIN Touch is suited to all LAN con-
nection types, such as Powerline and PowerLAN, also known as dLAN.
LON connection
The InfoWIN Touch is operated with a voltage of 12 VDC. A 4-pole cable is used to connect the InfoWIN Touch to the
boiler control panel. This cable connects the supply voltage and the LON field bus (data bus for communicating with
control components).
micro SD card
The micro SD card has no function at present.
Reset button
If the reset button is pressed for more than 10 sec , the user name and password for the integrated web server in the
InfoWIN Touch are reset to the factory settings.
Factory settings:
User name: Service User name: USER
Password: 123 Password: 123
These passwords are automatically overwritten with a secure password the first time a connection is established to the
"WindhagerConnect" portal.

14
Operation
6. Integrated web server in the InfoWIN Touch
The integrated web server can only be used in combination with a Windhager boiler and an MES INFINITY control
system. An Internet connection (router) is needed for communication via the Internet. Operation requires a monthly
data volume of approx. 100–300 MB, depending on usage.
The integrated web server automatically connects to the „WindhagerConnect“ Windhager portal once started up. This
web portal manages all data from the system owner of relevance to connections and systems. As the system owner,
you have to register with the portal using your user name (e-mail address) and a password. Then your heating system
is connected to the „WindhagerConnect“ portal via the integrated web server and provides all data for the Windhager
heating app „myComfort“.
You can download and install the Windhager app “myComfort” for free from app stores. Once installed, launch “myCom-
fort”. Log on with your user name (e-mail address) and password and “myComfort” connects to your heating system.
6.1.1 Data protection and security
6.1.2 Passwords
Please use a secure password for the portal.
It should contain at least 8 characters made up of a combination of numbers, upper case and lower case letters as well
as special characters (e.g. 123abcA.).
The password for connecting to web serverTouch is issued automatically the first time the connection is established
and is transferred to the web serverTouch. This password is secure and unique and does not have to be changed. This
password contains at least 10 characters and is also made up of numbers, upper case and lower case letters as well as
special characters.
6.1.3 Connection via the Internet
The web serverTouch automatically connects to the „WindhagerConnect“ Windhager portal once started up. This con-
nection is a secure VPN tunnel.
With your web browser you connect to the „WindhagerConnect“ using the link provided below. Simply enter the link in
your web browser‘s address line.
https://connect.windhager.com
The connection between the “myComfort” app and the web serverTouch is established via the HTTPS protocol.
6.1.4 Authorisations
You manage data and authorisations for your system and decide who may connect to your system. The system owner
e-mails invitations to the authorised group of people and can uninvite them again if need be. Windhager Zentralheizung
GmbH has no influence on this.

15
Operation
7. InfoWIN Touch menu structure
Menu
Homescreen
BioWIN 2
boiler
Basic settings
Information level
BioWIN 2
boiler
Information level
function module
INFF05W/S/K
Messages
Operator level
BioWIN 2
boiler
Operator level
function module
INFF05W/S/K
Service level
BioWIN 2
boiler
Service level
function module
INFF05W/S/K
Actuator test
BioWIN 2
boiler
Actuator test
function module
INFF05W/S/K
Chimney sweep
function/Manual
operation
BioWIN 2
Homescreen
function module
INFF05W/S/K

16
Operation
8. BioWIN2Touch menu structure for the system
operator
Menu
Homescreen
boiler
Basic settings
(see Section 15)
Information level
boiler
(see Section 22)
Messages
(see Section 24)
Operator level
boiler
(see Section 23)
Service level
boiler
(see Section 26)
Actuator test
boiler
(see Section 28)
Chimney sweep
function/Manual
operation
(see Section 19)
Operating time until Cleaning
Operating time until Main cleaning
Operating time until Full service
Fuel consumption total
Fuel level storage room
Fuel level hopper
Flue gas temperature
Boiler temp. setpoint
Boiler output
Operating hours
Number of burner starts
Rinsing water consumption
Software version
Hardware version
Boiler model
Time profile feed system
Heating surface cleaning
Fuel feed system Request
Correction of cleaning interval
with enable time
with start time
without time control
switched off
Feed system with enable time Start
Feed system with enable time Finish
Feed system with start time
Language
Time / Date
Temperature format
Unit of weight
Display brightness
Homescreen
Boiler
Function titles
Guided start up
LAN
MB
Read plant
Restart
Factory settings
Time format
Date format
Time server
Time Zone
Time
Date
Sending interval time/date
Device information
Cleaning
Main cleaning
No function at present
DYN IP
VPN
Alarm
Alarm URL
MAC-address
DHCP
IPV4
Subnet
Gateway
DNS
LAN
LAN status
LAN settings
Software version display module
Firmware version
MAC-address
Serial number
Test number
System scan on restart
Probe switching
Feed system operating mode
Fill fuel hopper
Warning level storage room
Confirm cleaning

17
Operation
9. Function module INFF05W/S/K menu structure for
the system operator
Pump control
Ext. heating demand
Pump control
Relay function
Min. speed
Max. speed
Set point offset
Speed regulation
Assigned to boiler
Analogue set point
Set temperature ext. heating
demand
Digital set point DHW
Collective alarm
Collective alarm – alarm
Collective alarm – error
Collective alarm – info
Collective alarm – input E1
Boiler temp. set point
Pump control speed
Relay actuator test
Speed actuator test
Menu
Homescreen
INF F05 W/S/K
Basic settings
(see Section 15)
Information level
INF F05 W/S/K
(see Section 3.4)
Messages
(see Section 24)
Operator level
INF F05 W/S/K
(see Section 3.5)
Service level
INF F05 W/S/K
(see Section 26)
Actuator test
(see Section 28)
Chimney sweep
function/Manual
operation
(see Section 19)
Module functions
(reserved for trained service
personnel only)

18
Operation
10. Basic operating functions
An action is triggered by touching, swiping or scrolling.
Touching:
Touch the desired area (button) with your finger and then remove your finger.
Swiping:
Place finger on the touch display and slide right or left.
You can switch between the individual modules (on the same level).
Scrolling:
Place finger on the touch display and slide up or down.
You can scroll within a level (basic settings, messages, info, operators,
service, actuator test).
11. Symbols for operation/navigation
The following actions are performed by touching the symbols:
Symbol Description
Confirmation; action is confirmed
Cancel; action is cancelled and you are taken back to the last step
Next; switch between the modules or sub-items
Up-down; scroll through the levels or change the values
Editing pen; point can be edited
Back; go back a step or a level
Home button; back to the homescreen
Menu button; back to the main menu

19
Operation
12. How to use the InfoWIN Touch
12.1 Confirmation, cancel, slider button and arrow button
You can cancel or confirm a selection and/or input by pressing the cancel button or confirmation button – Fig. 4,
Fig. 5.
A value is changed by moving the slider button to the left or right (Fig. 4) or by pressing the arrow buttons
(Fig. 4, Fig. 5) up or down.
Temperature
71.6 °F
51 °F 86 °F
Cancel button Confirmation button
Slider button
Arrow button
Fig. 4
Set time
16 : 19
Arrow button
Cancel button Confirmation button
Fig. 5
12.2 Confirming selection options
Selection options (e.g. Fig. 6) can be specified by pressing the desired button. The selected field is highlighted. Then
save the selection by pressing the confirmation button .
Language selection
Český Dansk Deutsch English
Español Français Italiano Latviešu
Nederlands Polski Slovenský Slovenščina
Selected field
(highlighted)
Confirmation button
Cancel button
Fig. 6

20
Operation
12.3 Editing a value and/or selection
A value can always be changed if the editing pen is displayed and pressed – (Fig. 7).
You are then taken to editing mode where the value can be changed and confirmed.
BioWIN 2
Operator level
Confirm cleaning
Fuel consumption since bulk fill 1.02 t
Time / Date
Feed system operating mode switched off
Editing pen
Fig. 7
12.4 On-screen keyboard
Some texts and values are entered using the on-screen keyboard.
When you tap the corresponding letters, the input appears at the top of the display – Fig. 8. You can delete an incorrect
input with the button.
The Shift key switches between upper and lower-case letters – Fig. 9.
Numbers and punctuation marks can be entered by tapping the 123+ key – Fig. 10. The letters are displayed again by
pressing the abc key.
BioWIN 2
qwertzuiop
asdfghjkl
Shift yxcvbnm-
123+ .
BioWIN 2
QWERTZUiOP
ASDFGHjKL
Shift YXCVBNM-
123+ .
Fig. 8 Lower-case letters Fig. 9 Upper-case letters
BioWIN 2
1234567890
.,()=
-+*/
abc
Fig. 10 Numbers, punctuation marks