Worcester WR 325 RSF User manual

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GCNUMBER
52311022
WR 325 RSF
USER INSTRUCTIONS &
CUSTOMER CARE GUIDE
6 720 605 998 GB (03.11) AL
Room Sealed Fan-Assisted Multipoint Water Heater

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EXCELLENCE COMES
AS STANDARD
Thank you for purchasing a Worcester WR 325 gas-fired water heater.
The Worcester WR 325 appliances are made by Bosch Thermotechnic and the strictest
quality control standards are demanded throughout every stage of production.
Indeed, Worcester Heat Systems have led the field in innovative appliance design and
performance for more than 30 years.
The result is that your new Worcester WR 325 appliance offers you the very best of
everything - quality, efficiency, economical running costs, proven reliability and value for
money.
What’s more, you also have the assurance of our no-nonsense 1 year parts and labour
guarantee.
And it’s backed up by Worcester Care Call - a complete maintenance scheme to keep
your water heater operating at peak condition and efficiency.
No wonder that more and more people are agreeing that when it is gas, it has to be
Worcester.
CONTENTS
Page No.
Operating Instructions............................................................................................ 3-10
Fault and Breakdowns .............................................................................................. 11
Maintenance and Extended Warranty Information .............................................. 12-14
Guarantee Details ..................................................................................................... 15

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GENERAL
INFORMATION
GAS SAFETY (INSTALLATION AND USE) REGULATIONS 1998
Itisthelaw that all gasappliancesmustbe installedby a competent personinaccordance
with the above regulations. Failure to correctly install appliances correctly could lead to
prosecution. It is in your interest and that of safety to ensure compliance with the law. The
manufacturers notes must not be taken, in any way, as over-riding statutory obligations.
IMPORTANT: To get the best fromyourWorcesterWR325please read these instructions
carefully.
NOTE: In the event of a fault the appliance should not be used until the fault has been
corrected by a competent person.
GENERAL DESCRIPTION
The WR 325 is a room sealed fan-assisted multipoint water heater.
It is the law that all gas appliances are installed by a Corgi registered installer.
Failure to correctly install appliances can lead to prosecution.
Technical Data
Nat. gas L.P.G.
Rated Input (Qn) 24.3 kW 24.3 kW
Maximum Rated Output (Pn) 21.4 kW 21.4 kW
Minimum Rated Output (Pmin) 7.0 kW 7.0 kW
Gas Rate (maximum) 2.6 m3/h 1.9 kg/h
WR325
Appliance Type

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Performance
Temperature control turned fully anti-clockwise
12 litres/minute at 25°C temperature rise
Temperature control turned fully clockwise
6 litres/minute at 55°C temperature rise
Burner
Gas valve
Water
valve
Gas inlet pipe
Cold water
pipe (inlet)
Hot water
(outlet)
Temperature
limiter
Fig. 1
Control
unit Differential air
pressure
switch
Fan

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GENERAL
NOTES
CLEARANCES
Your installer will have provided adequate space around the appliance for safety and
servicing. Do not restrict this space by the addition of cupboards, shelves etc. close to
the appliance.
Minimum clearances in millimetres.
Above the turret 30 mm
In front 600 mm
Below 200 mm
Right-hand side 10 mm
Left-hand side 10 mm

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SHOWERS, BIDETS, TAPS AND MIXING VALVES
Hot and cold taps and mixing valves used in the system must be suitable for operating at
mains pressure.
Thermostatically controlled shower valves will guard against the flow of water at too high
a temperature.
If using a pressure equalising valve, set the Domestic Hot Water temperature control
knob to the ‘MAX’position.
Hot and cold mains fed water can be supplied direct to an over-rim flushing bidet subject
to local Water Company requirements.
With all mains fed systems the flow of water from the individual taps will vary with the
number of outlets operated simultaneously and the cold water mains supply pressure to
the property. Flow balancing using ‘Ball-o-Fix’type valves is recommended to avoid an
excessive reduction in flow to individual outlets. For further information contact Worcester
Heat Systems Technical Helpline.
HOT AND COLD FLOW
If the flow of water demanded from both hot and cold service outlets is dependent upon
mains supply, it may not be possible in some installations to operate all outlets
simultaneously.
WATER MAINS FAILURE
It is important to note that in the event of a mains water supply failure, no tap water will be
available until the mains supply is restored.
USE IN HARD WATER AREAS
Normally there is no need for scale protection. However, in areas of exceptionally hard
water supply it is recommended that an In-Line scale inhibitor be fitted.
Installation should be strictly in accordance with the requirements of the local Water
Company. An isolating valve to facilitate servicing should be incorporated.
The water hardness may be determined using the standard test paper or by reference to
the local Water Company.
Further information may be obtained from Worcester Heat Systems Technical Helpline.
VENTILATIONOF ROOMSEALED FANNEDFLUE (RSF)APPLIANCES
These are room sealed appliances and do not require a supply of air for combustion from
inside the building. Ventilation openings in a wall or door must not be obstructed. Do not
allow the flue terminal fitted on the outside wall to become obstructed or damaged.
NOTE: Do not place anything on top of the appliance. If the appliance is fitted in a
compartment do not use the compartment for storage purposes unless it conforms to the
requirements of BS 6798:1987: Section 6. It is essential that the airing space is separated
from the boiler space by a perforated non-combustible partition as described in BS
6798:1987.
FROST PRECAUTIONS
If the appliance is not to be used for a long period of time and there is a likelihood of
freezing, then the appliance should be drained. The Worcester Heat Systems Technical
Helpline will advise you on suitable frost precautions.

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SERVICE
Annual servicing is important in order to ensure continuing high efficiency and long life for
your appliance. In the event of any difficulty in making suitable servicing arrangements,
WorcesterHeat Systems Limitedorother competent personswilldiscuss regularservicing
arrangements and offer a comprehensive maintenance contract.
WARNING
If a gas leak exists, or is suspected, turn off the gas supply to the appliance at the service
cock and consult your local service engineer.
Do not touch any electrical switches to turn them either on or off. Open all windows and
doors. Do not smoke. Extinguish all naked lights.
CLEANING
Do not use abrasive cleaners on the outer casing. Use a damp cloth and a little detergent.

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G661_004
Anti-clockwise for more
water at a lower
temperature
Clockwise for less
water at a higher
temperature
Temperature Control (see fig. 3)
The temperature Control Knob should be turned anti-clockwise to obtain a higher flow
rateofwater atalower temperaturerise,or turnedclockwise to obtainahighertemperature
rise at a lower flow rate.
Fig. 3
Shut Down (see fig. 2)
When hot water is no longer required, the burner will extinguish. The fan may continue to
run for a short period to dissipate the residual heat from the appliance.
When hot water is required again, the pilot must be re-established.
If, during prolonged inactive periods, there is any risk of freezing, the heater should be
drained by firstly isolating the appliance from the incoming cold water supply (close the
water cock). Then open the taps and drain down.
OPERATION OF
CONTROLS
Operation
Starting up (see fig. 2)
Domestic Hot Water: With a demand for hot water the burner will light and then
automatically adjust its output to maintain the temperature of the delivered water.
Fig. 2
Switching On/Off
Switching On:
Turn the on-off switch to
position “I”
Switching Off:
Turn the on-off switch to
position “0”

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Servicing
To ensure continued efficient operation of the appliance it is recommended that it is
checked and serviced as necessary at regular intervals.
The frequency of servicing will depend upon the particular installation conditions and
usage but in general once a year should be adequate.
It is the law that any service work be carried out by a competent person such as British
Gas or other Corgi registered personnel.
The casing should be wiped clean using a damp cloth
Do not use abrasive or corrosive cleaners
Fig. 4
Safety Cut-Out
If the appliance does not light, open flap next to control
panel.
If warning lamp is on (ignition has failed), press reset
button (light will go out) and ignition procedure will be
repeated.

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G661_008
Fig. 5
1 Observation window
2 Reset button
3 On/Off switch
4 Water flow selector
Fig. 6 - Controls
1
2
3
4

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APPLIANCE FAILS
TO OPERATE
More than 30% of all calls made to Worcester Heat Systems to report appliance faults or
breakdownsprove tobefalse alarms,asthereisoftenasimple explanationfor theapparent
malfunction.
So, to help you save time and money - not to mention frustration and inconvenience -
please refer to the General Information, Notes and Lighting Instructions ensuring all
controls are set correctly.
If, after following the instructions the appliance still fails to operate correctly call the
Worcester Heat Systems Service Centre.
Arrangements will be made for an engineer to call as soon as possible.
CALL-OUT CHARGES
All of our field service engineers are factory trained.
If you request a visit from an engineer and your appliance has been installed within the
last 12 months, no charge will be made for parts and/or labour, providing:
- The appliance was commissioned correctly on installation.
- An appliance fault is found and the appliance has been installed within the past 12
months.
A call-out charge will be made where:
- The appliance has been installed for over 12 months, or
- Our Field Service Engineer finds no fault with the appliance (see note), or
- The cause of breakdown is with other parts of your plumbing/heating system, or with
equipment not supplied by Worcester.
NOTE: Invoices for attendance and/or repair work carried out on your appliance by any
third party will not be accepted.

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MAINTAINING YOUR
APPLIANCE
Your new Worcester gas-fired appliance represents a long-term investment in a reliable,
high quality product.
In order to realise its maximum working life, and to ensure it continues to operate at peak
efficiency and performance, it is essential that your boiler receives regular, competent
servicing and annual maintenance checks beyond the initial 12 month guarantee period.
Regularservicecontractscan bearrangedwith yourinstaller-howeverif youhavedifficulty
making a satisfactory arrangement simply contact Worcester Heat Systems on 08457
256206 for help.
If you would like to know more about Worcester’s extended warranty options please tick
the appropriate box on your registration card.

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SERVICE
CENTRES
Region Telephone Fax Opening Hours (Mon to Fri) Sat
Scotland 08457 256206 (01506) 441687 8.00 am to 9.00 am to
The rest 08457 256206 (01905) 757536 6.00 pm 1.00 pm
We have Service Centres situated throughout the country.
If you have a service request simply call our local rate number above and your request
will be routed to your Regional Service Centre.
NOTE:
Should you have a service request outside normal office hours, please leave a recorded
message giving as much information as possible to assist the administrator to deal with
your request.
If the visit of an engineer is necessary your administrator will confirm any arrangement
made.

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YOUR WORCESTER
WR 325 GUARANTEE
This appliance is guaranteed against faulty materials or workmanship for a period of
twelve calendar months from the date of installation subject to the following conditions
and exceptions.
1. That during the currency of this guarantee any components of the unit which are
proved to be faulty or defective in manufacture will be exchanged or repaired free of
material charges and free of labour charges by Worcester Heat Systems Limited.
2. Thatthehouseholder may beaskedtoprove the dateofinstallation, that the appliance
was correctly commissioned and, where appropriate, the first 12 month service has
beencarried outtothe satisfactionof WorcesterHeat SystemsLimited whenrequested.
3. That any product or part thereof returned for servicing under the guarantee must be
accompanied by a claim stating the Model, Serial Number, Date of Installation.
4. ThatWorcesterHeat Systems Limitedwillnot accept responsibilityfordamage caused
by faulty installation, neglect, misuse or accidental damage, the non-observance of
the instructions contained in the installation and Operating Instructions Leaflets.
5. That the appliance has been used only for normal domestic purposes for which it was
designed.
6. That this guarantee applies only to equipment purchased and used in mainland Great
Britain.
This guarantee is given in addition to all your normal statutory rights.

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GUARANTEE
REGISTRATION
You should complete and return the postpaid Guarantee Registration Card within 14
days of purchase.
The card will register you as the owner of your new Worcester appliance and, while this
will not affect your statutory rights in any way, it will assist us to maintain an effective and
efficient customer service by establishing a reference and permanent record for your
boiler.
IMPORTANT: SERIAL NUMBER. Copy the number off the Guarantee Card.
FOR YOUR OWN RECORD
MODEL SERIAL NUMBER
(See identity label inside appliance casing)
TYPE/SIZE DATE OF INSTALLATION

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EXCELLENCE COMES AS STANDARD
Worcester Heat Systems Limited, Cotswold Way, Warndon, Worcester WR4 9SW.
Telephone: [phone]. Fax: [phone] Technical Helpline [phone]
6 720 605 998 GB (03.11) AL