Xerox AltaLink C80 Series User manual

Xerox®AltaLink®C80XX Series
Color Multifunction Printer
User Guide

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Document version 1.0: May 2017

Xerox®AltaLink®C80XX Series Multifunction Printer 3
User Guide
Contents
1 Safety 11
Notices and Safety....................................................................................................................................................... 12
Electrical Safety............................................................................................................................................................. 13
General Guidelines................................................................................................................................................ 13
Power Cord Safety Information ...................................................................................................................... 14
Emergency Power Off.......................................................................................................................................... 15
Telephone Line Cord............................................................................................................................................ 15
Operational Safety....................................................................................................................................................... 16
Operational Guidelines ....................................................................................................................................... 16
Ozone Release........................................................................................................................................................ 16
Printer Location ..................................................................................................................................................... 17
Printer Supplies ...................................................................................................................................................... 18
Maintenance Safety .................................................................................................................................................... 19
Printer Symbols.............................................................................................................................................................. 20
Environmental, Health, and Safety Contact Information............................................................................. 22
2 Getting Started 23
Parts of the Printer ....................................................................................................................................................... 24
Front View................................................................................................................................................................ 24
Duplex Automatic Document Feeder............................................................................................................ 25
Control Panel .......................................................................................................................................................... 26
Internal Parts.......................................................................................................................................................... 28
Rear View ................................................................................................................................................................. 29
Configurations and Options.............................................................................................................................. 30
Power Options................................................................................................................................................................ 38
Powering On the Printer or Exiting Low-Power or Sleep Mode ............................................................ 38
Restarting, Placing in Sleep Mode, or Powering Off the Printer .......................................................... 39
Accessing the Printer ................................................................................................................................................... 40
Authentication....................................................................................................................................................... 40
Authorization.......................................................................................................................................................... 41
Personalization....................................................................................................................................................... 41
Accounting............................................................................................................................................................... 41
Logging In................................................................................................................................................................ 42
Introduction to Xerox®Apps .................................................................................................................................... 43
Information Pages ....................................................................................................................................................... 44
Configuration Report........................................................................................................................................... 44
The Embedded Web Server....................................................................................................................................... 45
Accessing the Embedded Web Server........................................................................................................... 45
Finding the IP Address of Your Printer.......................................................................................................... 46

Contents
4 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Installation and Setup ................................................................................................................................................ 47
Installation and Setup Overview..................................................................................................................... 47
Selecting a Location for the Printer ............................................................................................................... 47
Connecting the Printer........................................................................................................................................ 48
Optimizing Printer Performance...................................................................................................................... 56
Initial Printer Setup.............................................................................................................................................. 57
Updating the Printer System Software......................................................................................................... 57
Installing the Print Driver Software................................................................................................................ 58
More Information......................................................................................................................................................... 62
Locating the Serial Number .............................................................................................................................. 62
3 Xerox®Apps 63
Xerox®App Gallery....................................................................................................................................................... 64
Xerox®App Gallery Overview ........................................................................................................................... 64
Creating a Xerox®App Gallery Account....................................................................................................... 64
Logging in to your Xerox®App Gallery Account ....................................................................................... 65
Installing or Updating an App from the Xerox®App Gallery............................................................... 66
Device................................................................................................................................................................................ 67
Device Overview .................................................................................................................................................... 67
About ......................................................................................................................................................................... 68
Information Pages................................................................................................................................................ 69
Supply Status.......................................................................................................................................................... 70
Billing and Usage Counters............................................................................................................................... 70
Remote Services .................................................................................................................................................... 71
Jobs .................................................................................................................................................................................... 72
Jobs Overview......................................................................................................................................................... 72
Managing Jobs....................................................................................................................................................... 72
Managing Special Job Types............................................................................................................................ 74
Managing Jobs using the Embedded Web Server.................................................................................... 77
Copy................................................................................................................................................................................... 79
Copy Overview........................................................................................................................................................ 79
Making a Copy ....................................................................................................................................................... 80
Copy Workflows..................................................................................................................................................... 82
ID Card Copy .................................................................................................................................................................. 95
ID Card Copy Overview....................................................................................................................................... 95
Copying an ID Card.............................................................................................................................................. 95
Email .................................................................................................................................................................................. 96
Email Overview....................................................................................................................................................... 96
Sending a Scanned Image in an Email......................................................................................................... 97
Adding or Editing Contacts in the Device Address Book from the Control Panel......................... 98
Workflow Scanning ....................................................................................................................................................100
Workflow Scanning Overview.........................................................................................................................100
Using Workflow Scanning................................................................................................................................101

Contents
Xerox®AltaLink®C80XX Series Multifunction Printer 5
User Guide
Scan To ...........................................................................................................................................................................112
Scan To Overview................................................................................................................................................112
Using Scan To.......................................................................................................................................................112
Adding a Scan To Destination to an Address Book Entry....................................................................114
Fax ....................................................................................................................................................................................115
Fax Overview.........................................................................................................................................................115
Sending a Fax.......................................................................................................................................................116
Fax Workflows......................................................................................................................................................118
Server Fax ......................................................................................................................................................................127
Server Fax Overview...........................................................................................................................................127
Sending a Server Fax .........................................................................................................................................128
Sending a Delayed Server Fax........................................................................................................................129
Internet Fax ..................................................................................................................................................................130
Internet Fax Overview.......................................................................................................................................130
Sending a Scanned Image in an Internet Fax.........................................................................................131
Print From ......................................................................................................................................................................133
Print From Overview...........................................................................................................................................133
Printing from a USB Flash Drive....................................................................................................................133
Printing from Saved Jobs .................................................................................................................................134
Printing from Mailbox .......................................................................................................................................134
4 Printing 135
Printing Overview........................................................................................................................................................136
Print Workflows............................................................................................................................................................137
Print Driver Help ..................................................................................................................................................137
Windows Printing Options...............................................................................................................................138
Macintosh Printing Options ............................................................................................................................140
Linux Printing Options.......................................................................................................................................142
Mobile Printing Options....................................................................................................................................143
Print Jobs........................................................................................................................................................................144
Managing Jobs.....................................................................................................................................................144
Printing Special Job Types...............................................................................................................................145
Printing Features.........................................................................................................................................................149
Selecting Paper Options for Printing............................................................................................................149
Printing on Both Sides of the Paper.............................................................................................................150
Xerox Black and White......................................................................................................................................151
Print Quality ..........................................................................................................................................................151
Image Options.....................................................................................................................................................151
Printing Multiple Pages to a Single Sheet..................................................................................................153
Printing Booklets .................................................................................................................................................153
Using Special Pages ...........................................................................................................................................154
Printing Watermarks for Windows ...............................................................................................................156
Orientation ............................................................................................................................................................158
Advanced Tab ......................................................................................................................................................158

Contents
6 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Using Custom Paper Sizes .......................................................................................................................................161
Printing on Custom Paper Sizes.....................................................................................................................161
Defining Custom Paper Sizes..........................................................................................................................162
Print From ......................................................................................................................................................................164
Printing from a USB Flash Drive....................................................................................................................164
Printing from Saved Jobs .................................................................................................................................164
Printing from Mailbox .......................................................................................................................................165
Printing from the Embedded Web Server..................................................................................................166
5 Paper and Media 167
Paper and Media Overview .....................................................................................................................................168
Supported Paper..........................................................................................................................................................169
Recommended Media.......................................................................................................................................169
Ordering Paper.....................................................................................................................................................169
General Paper Loading Guidelines ...............................................................................................................169
Paper That Can Damage Your Printer.........................................................................................................170
Paper Storage Guidelines.................................................................................................................................170
Supported Paper Types and Weights..........................................................................................................171
Supported Standard Paper Sizes...................................................................................................................172
Supported Paper Sizes and Weights for Automatic 2-Sided Printing..............................................173
Supported Paper Sizes for the Envelope Tray ..........................................................................................174
Supported Custom Paper Sizes......................................................................................................................174
Paper Tray Settings....................................................................................................................................................175
Configuring Tray Settings................................................................................................................................175
Changing Paper Size, Type, and Color ........................................................................................................176
Loading Paper ..............................................................................................................................................................177
Loading Paper in Trays 1–4.............................................................................................................................177
Adjusting the Paper Guides in the 520-Sheet Adjustable Trays .......................................................180
Loading Paper in Trays 3 and 4 of the Tandem Tray............................................................................182
Loading Paper in Tray 5....................................................................................................................................183
Loading Paper in Tray 6....................................................................................................................................185
Printing on Special Paper.........................................................................................................................................187
Envelopes ...............................................................................................................................................................187
Labels.......................................................................................................................................................................191
Glossy Media.........................................................................................................................................................195
Transparencies.....................................................................................................................................................196

Contents
Xerox®AltaLink®C80XX Series Multifunction Printer 7
User Guide
6 Maintenance 197
General Precautions...................................................................................................................................................198
Cleaning the Printer ...................................................................................................................................................199
Cleaning the Printer Exterior...........................................................................................................................199
Cleaning the Printer Interior...........................................................................................................................204
Supplies...........................................................................................................................................................................207
Consumables ........................................................................................................................................................207
Routine Maintenance Items...........................................................................................................................208
Ordering Supplies................................................................................................................................................208
Toner Cartridges..................................................................................................................................................209
Waste Toner Container.....................................................................................................................................211
Drum Cartridges ..................................................................................................................................................214
Transfer Belt Cleaner.........................................................................................................................................217
Second Bias Transfer Roller.............................................................................................................................220
Staple Cartridges and Staple Refills.............................................................................................................223
Emptying the Hole Punch Waste Container .............................................................................................235
Recycling Supplies...............................................................................................................................................237
Resetting Supply Life Counters......................................................................................................................238
Managing the Printer ................................................................................................................................................239
Viewing the Meter Reading ............................................................................................................................239
Printing the Billing Summary Report ...........................................................................................................239
Moving the Printer......................................................................................................................................................240
7 Troubleshooting 241
General Troubleshooting .........................................................................................................................................242
Restarting the Printer ........................................................................................................................................
242
Printer Has Two Power Switches ...................................................................................................................243
Printer Does Not Power On..............................................................................................................................244
Printer Resets or Powers Off Frequently.....................................................................................................244
Printer Does Not Print........................................................................................................................................245
Printing Takes Too Long...................................................................................................................................246
Document Fails to Print ....................................................................................................................................246
Document Prints from Wrong Tray..............................................................................................................247
Printer is Making Unusual Noises..................................................................................................................247
Automatic 2-Sided Printing Problems .........................................................................................................247
Date and Time Are Incorrect..........................................................................................................................248
Scanner Errors.......................................................................................................................................................248
Paper Jams ....................................................................................................................................................................249
Locating Paper Jams..........................................................................................................................................250
Minimizing Paper Jams.....................................................................................................................................251
Clearing Paper Jams ..........................................................................................................................................252
Troubleshooting Paper Jams ..........................................................................................................................265
Clearing Finisher Jams ......................................................................................................................................267

Contents
8 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Print, Copy, and Scan Problems .............................................................................................................................303
Identifying Print, Copy, and Scan Problems .............................................................................................303
Print-Quality Problems ......................................................................................................................................304
Copy and Scan Problems..................................................................................................................................312
Fax Problems ................................................................................................................................................................313
Problems Sending Faxes...................................................................................................................................313
Problems Receiving Faxes................................................................................................................................315
Printing Fax Reports...........................................................................................................................................316
Getting Help..................................................................................................................................................................317
Viewing Error and Alert Messages on the Control Panel......................................................................317
Viewing the Error History on the Control Panel.......................................................................................318
The Embedded Web Server.............................................................................................................................318
Online Support Assistant..................................................................................................................................318
Information Pages..............................................................................................................................................319
More Information...............................................................................................................................................320
A Specifications 321
Printer Configurations and Options.....................................................................................................................322
Standard Features ..............................................................................................................................................322
Options and Upgrades......................................................................................................................................323
Finishing Options ................................................................................................................................................324
Physical Specifications..............................................................................................................................................326
Base Configuration.............................................................................................................................................326
Configuration with Integrated Office Finisher ........................................................................................326
Configuration with Office Finisher LX and Booklet Maker ..................................................................326
Configuration with Business Ready Finisher.............................................................................................326
Configuration with Business Ready Finisher and Booklet Maker......................................................326
Configuration with Business Ready Finisher, Booklet Maker, and CZ Folder ...............................327
Configuration with Business Ready Finisher, Booklet Maker, CZ Folder, and
High-Capacity Feeder........................................................................................................................................327
Clearance Requirements ..................................................................................................................................327

Contents
Xerox®AltaLink®C80XX Series Multifunction Printer 9
User Guide
Environmental Specifications.................................................................................................................................331
Temperature.........................................................................................................................................................331
Relative Humidity ...............................................................................................................................................331
Elevation.................................................................................................................................................................331
Electrical Specifications............................................................................................................................................332
Performance Specifications ....................................................................................................................................333
Printing Resolution .............................................................................................................................................333
Print Speed ............................................................................................................................................................333
Environmental, Health, and Safety Contact Information...........................................................................334
B Regulatory Information 335
Basic Regulations........................................................................................................................................................336
United States FCC Regulations......................................................................................................................336
Certifications in Europe ....................................................................................................................................337
European Union Lot 4 Imaging Equipment Agreement Environmental Information..............337
Germany.................................................................................................................................................................340
Turkey RoHS Regulation...................................................................................................................................340
Eurasian Economic Community Certification ..........................................................................................340
Regulatory Information for 2.4 GHz Wireless Network Adapter ......................................................341
Ozone Release......................................................................................................................................................341
Copy Regulations........................................................................................................................................................342
United States........................................................................................................................................................342
Canada....................................................................................................................................................................343
Other Countries....................................................................................................................................................344
Fax Regulations ...........................................................................................................................................................345
United States........................................................................................................................................................
345
Canada....................................................................................................................................................................347
European Union...................................................................................................................................................348
New Zealand.........................................................................................................................................................349
South Africa ..........................................................................................................................................................350
Safety Certification....................................................................................................................................................351
Material Safety Data Sheets ..................................................................................................................................352

Contents
10 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
C Recycling and Disposal 353
All Countries..................................................................................................................................................................354
North America..............................................................................................................................................................355
European Union...........................................................................................................................................................356
Domestic/Household Environment ..............................................................................................................356
Professional/Business Environment .............................................................................................................356
Collection and Disposal of Equipment and Batteries............................................................................357
Battery Symbol Note .........................................................................................................................................357
Battery Removal..................................................................................................................................................357
Other Countries............................................................................................................................................................358
D Apps Features 359

Xerox®AltaLink®C80XX Series Multifunction Printer 11
User Guide
This chapter includes:
•Notices and Safety...........................................................................................................................................................12
•Electrical Safety.................................................................................................................................................................13
•Operational Safety...........................................................................................................................................................16
•Maintenance Safety ........................................................................................................................................................19
•Printer Symbols..................................................................................................................................................................20
•Environmental, Health, and Safety Contact Information.................................................................................22
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your Xerox
printer.
1
Safety

Safety
12 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection of
external devices, can affect the product certification. For more information, contact your Xerox
representative.

Safety
Xerox®AltaLink®C80XX Series Multifunction Printer 13
User Guide
Electrical Safety
This section includes:
•General Guidelines ...........................................................................................................................................................13
•Power Cord Safety Information..................................................................................................................................13
•Emergency Power Off......................................................................................................................................................14
•Telephone Line Cord........................................................................................................................................................15
General Guidelines
WARNINGS:
•Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electric shock.
•Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Power off the printer when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are
no parts that you can maintain or service behind these covers.
The following are hazards to your safety:
•The power cord is damaged or frayed.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•The printer emits smoke, or the surface is unusually hot.
•The printer emits unusual noise or odors.
•The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

Safety
14 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Power Cord Safety Information
Carefully read the following instructions before operating your printer. For details, contact your Xerox
representative.
WARNINGS:
•The electrical supply for the device must meet the requirements stated on the data plate
on the rear of the device. If you are not sure that your electrical supply meets the
requirements, consult your local electricity provider or a licensed electrician.
•Do not use an extension cord.
•Do not remove or modify the power cord.
Refer to these instructions to ensure the continued safe operation of your printer.
•Use the power cord supplied with your printer.
•Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded
properly. Electrical products can be hazardous if misused.
•Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
•Do not place the printer in an area where people can step on the power cord.
•Do not place objects on the power cord.
•Replace the power cord if it becomes frayed or worn.
•Do not unplug or plug the power cord while the printer is turned on.
•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
•The electrical outlet must be near the printer and must be easily accessible.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary
to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
For details, see Turning the Printer On and Off on page 38.

Safety
Xerox®AltaLink®C80XX Series Multifunction Printer 15
User Guide
Emergency Power Off
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem
if:
•The equipment emits unusual odors or makes unusual noises.
•The power cable is damaged or frayed.
•A wall panel circuit breaker, fuse, or other safety device has been tripped.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•Any part of the printer is damaged.
Telephone Line Cord
WARNING: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger
telecommunication line cord.

Safety
16 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
Operational Guidelines
•Do not remove any paper trays while the printer is printing.
•Do not open the doors when the printer is printing.
•Do not move the printer when it is printing.
•Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
•Do not override any electrical or mechanical interlock devices.
•Do not attempt to remove paper that is jammed deeply inside the product. Power off the printer
promptly and contact your local Xerox representative.
•Ensure that the rear right cover is attached. Open this cover to connecting an interface cable.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

Safety
Xerox®AltaLink®C80XX Series Multifunction Printer 17
User Guide
Printer Location
•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, refer to Physical Specifications on page 326.
•Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
•Place the printer in an area where there is adequate space for operation and servicing.
•Place the printer in a dust-free area.
•Do not store or operate the printer in an extremely hot, cold, or humid environment.
•Do not place the printer near a heat source.
•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
•Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
•Do not place the printer in locations susceptible to vibrations.
•For optimum performance, use the printer at the elevations specified in Elevation.

Safety
18 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Printer Supplies
•Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
•Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
•Store all consumables in accordance with the instructions given on the package or container.
•Keep all consumables away from the reach of children.
•Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
•When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox
supplies not specified for this printer. The Total Satisfaction Guarantee is available in the
United States and Canada. Coverage could vary outside these areas. Please contact your
Xerox representative for details.

Safety
Xerox®AltaLink®C80XX Series Multifunction Printer 19
User Guide
Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
•Clean the device with a dry lint-free cloth only.
•Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable
when used on electromechanical equipment.
When installing the device in a hallway or similar restricted area, additional space requirements can
apply. Ensure that you comply with all workspace safety regulations, building codes, and fire codes for
your area.

Safety
20 Xerox®AltaLink®C80XX Series Multifunction Printer
User Guide
Printer Symbols
Symbol Description
Warning:
Indicates a serious hazard that can result in death or serious injury if not avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid personal injury.
Warning: Moving parts. To avoid personal injury, use caution.
Caution:
Indicates a mandatory action to take in order to avoid damage to the property.
Caution:
To avoid damage to the property, be careful not to spill toner when handling the
waste cartridge.
Do not touch the part or area of the printer.
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the waste cartridge.
Do not burn the drum cartridges.
Do not use paper attached with staples or any form of binding clip.