Xerox WorkCenter Pro 215 User manual

P.O. Box 9604-7994
Webster, N.Y. 14580-7994
2/2000 701P33223
User Guide
WorkCentre Pro 215

ENERGY STAR
As an ENERGY STAR® Partner, Xerox Corporation has determined that this
product meets the ENERGY STAR® guidelines for energy efficiency.
© 2/2000 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material and information
now allowed by statutory or judicial law or hereinafter granted, including without limitation material
generated from the software programs that are displayed on the screen such as icons, screen
display looks, etc.
XEROX®, The Document Company®, the stylized X and WorkCentre Pro 215 are registered
trademarks of Xerox Corporation and Xerox Canada Ltd. is a licensee of all the trademarks.
Product names used in this guide may be trademarks or registered trademarks of their respective
companies and hereby acknowledged.
ENERGY STAR is a U.S. registered mark.

Customer Support
Congratulations on acquiring your Xerox WorkCentre Pro 215. The Xerox Welcome Center is
available to you if you need assistance.
Fill in the required information below so it is available when calling for service.
•Customer Account Number: ____________________________
•Machine Type: WorkCentre Pro 215
•Machine serial number: UU4and the __ __ __ __ __ __.
(Product Code) (Serial number)
The serial number is located on the back cover of the Pro 215, to the left of the power cord.
Use the appropriate number, shown below, to call our experts.
Xerox Welcome Center
If you experience difficulty operating your WorkCentre Pro 215, refer to the suggestions in the
Problem Solving section of this user guide to quickly resolve the situation yourself. If the difficulty
persists, contact the Xerox Welcome Center for further assistance.
When you call the Center, please have the serial number that you entered at the top of this page
readily available. Also, record any Status Code information that appears in the Message Display on
the Control panel. This information can help you and the Xerox representative solve the problem.
Xerox Welcome Center Telephone Numbers
Call: USA (English): 1-800-821-2797 Canada: 1-800-939-3769
(Spanish): 1-800-821-7726
In Canada, after choosing a language option, select option #2 for digital machines.
Internet Support
Visit our website at www.xerox.com to download the latest print driver software or to view on-line
product documentation information.
PRODUCTCODE : UU4
RATING: 120 V-60 hz
AW
MANUFACTURED: SSK
Date
000000
Product code
Serial Number

Supplies
For customers on the supplies included plan (also know as the metered plan or the cost per copy
plan), please use the following:
Toner Cartridge: 6R987
Drum Cartridge: 13R573
In the U.S.A. call 1-800-599-2198
In Canada call 1-800-668-0199 (English)
1-800-668-0133 (French)
For customers who purchase supplies directly from Xerox Corporation, please order the
following:
Toner Cartridge: 6R988
Drum Cartridge: 13R573
In the U.S.A. call 1-800-822-2200
In Canada call 1-800-668-0199 (English)
1-800-668-0133 (French)
Or purchase supplies on line at www.xerox.com
It's Illegal
In the USA
It is against US law to copy copyrighted material without permission of the copyright owner unless
the copying falls within the "Fair Use" or library reproduction rights of the copyright law. Further
information on these U.S. provisions may be obtained from the Copyright Office, Library of
Congress, Washington, D.C. 20550, or telephone the Copyright Office at [phone] and ask for
circular 21. Copying of other items may be prohibited. If you have any questions, seek legal
advice.
In Canada
In Canada it is against the law to copy copyrighted material without permission of the copyright
owner, unless the copying falls within the private study, research or criticism provision of the
copyright law. Copying of other items may be prohibited. If you have any questions, seek legal
advice.

FCC Compliance in the USA
WARNING: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not specifically approved by the Xerox
Corporation may void the authority granted by the FCC to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC
regulations
Installed Printer Board
Declaration of conformity
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Model Number: AR-PB9 (pre-installed)
Contact: Xerox Corporation
Phone: [phone]
Address: 800 Phillips Road
Webster, New York 14580
USA
Xerox
FOR HOME OR OFFICE USE
AR-PB9
Tested to comply with
FCC Standards

i
Table of Contents
Safety Notes…………………………………………………………………………………………….….1
Helpful Hints……………………………………………………………………………………………….4
Getting to Know Your Pro 215………………………………………………………………………….5
Installation………………………………………………………………………………………………….6
Control Panel……………………………………………………………………………………………..10
Power Reduction / Auto Clear…………………………………………………………………………12
Auto Copy Function……………………………………………………………………………………..12
Paper Specifications…………………………………………………………………………………….13
Loading Paper……………………………………………………………………………………….14
Flashing ……………………………………………………………………………………………….15
Making Copies on the Document Glass……………………………………………………………..16
Making Copies on the Automatic Document Feeder………………………………………………17
Manual Two-Sided Copying……………………………………………………………………………20
Image Quality……………………………………………………………………………………………..21
Reduction/Enlargement…………………………………………………………………………………22
Alternate Paper Tray…………………………………………………………………………………….23
Envelopes…………………………………………………………………………………………………24
Customizing Your Pro 215……………………………………………………………………………..25
Programmable Features……………………………………….………………………………..25
Programmable Feature Settings 0 – 9 and 11 – 21……….……..…………………………..28
Programmable Feature Setting 10………………………….….………………………………29
Pro 215 Care………………………………………………………………………………………………30
Cleaning the Document Glass and Cover……………………….….………………………...30
Cleaning the Corotron Wire…………………………….………………………………………30
Automatic Document Feeder Misfeed……………………………………………………..31
– E2 Clearing the Paper Path…………………………………………………………………….32
Toner Cartridge Replacement………………………………………………………………….35
Toner Cartridge Yield……………………………………………………………………………36
J2 Drum Cartridge Replacement………………………………………………………………..37
Counter access…………………………………………………………………………………………..38
Total copies/prints remaining on the drum cartridge…………………………….….……….38
Printer Driver Software Installation…………………………………………………………………..39
Ethernet Network Interface (optional)………………………………………………………………..41
Upgrade Memory…………………………………………………………………………………………42

ii
Table of Contents
Pro 215 Properties (Printer Driver)……………………………………………………………………43
Displaying the Driver Properties dialog from an application……………...…………………43
Displaying the Properties dialog from the Start Menu…………………….…………………44
Displaying the Properties dialog from the Xerox Printer Services Program (Status
Monitor)……………………...……………………………………………………………………44
Properties Tabs…………………………………………………………………………………..45
On-Line Help……………..……………………………………………………………….………45
Printer Driver Help …………………………………..………………..…………………….45
PCL Printer Driver Features……………………………………………………………………………46
Creating Pro 215 Floppy Disk Installation Diskettes………………………………………………47
Enabling High Speed Printer Communications……………………………………..…………….48
Problem Solving ………………..………………………………………………………….............…...49
Problem Solving Chart…………………………………………………………….…………….49
Status Code Chart……………………………………………………………………………….51
Printing Solution Chart………....…………….…………………………………………………52
Technical Data……………………………………………………………………………………………55

1
Safety Notes
Your Pro 215 and supplies have been designed and tested to meet strict safety requirements.
These include safety agency examination and approval, and compliance to established
environmental standards. Please read the following instructions carefully before operating the Pro
215 and refer to them as needed to ensure the continued safe operation of your Pro 215.
Follow all warnings and instructions marked on or supplied with the product.
Symbology: = High Voltage, = Heated Surface, = Warning
= Laser Caution use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
Unplug this Pro 215 from the wall outlet before cleaning. Always use materials specifically
designated for this Pro 215. Use of other materials may result in poor performance and could
create a hazardous situation.
Do not use aerosol cleaners. Follow the instructions in this User Guide for proper cleaning
methods.
Never use supplies or cleaning materials for purposes other than what they were intended. Keep
all supplies and materials out of reach of children.
Do not use this Pro 215 near water, wet locations, or outdoors.
Do not place this Pro 215 on an unstable cart, stand, or table. The Pro 215 may fall, causing
personal injury or serious damage to the Pro 215.
This product is equipped with a 3-wire grounding type plug (e.g., a plug having a third grounding
pin). This plug will fit only into a grounding-type power outlet. This is a safety feature. To avoid risk
of electric shock, contact your electrician to replace the receptacle if you are unable to insert the
plug into the outlet. Never use a grounding adapter plug to connect the Pro 215 to a power source
receptacle that lacks a ground connection terminal.

2
Safety Notes
This Pro 215 should be operated from the type of power source indicated on the marking label. If
you are not sure of the type of power available, consult your local power company.
Do not allow anything to rest on the power cord. Do not locate the Pro 215 where persons will step
on the cord.
The power supply cord is the disconnect device for this equipment. Insure that installation is
near the outlet and is easily accessible.
Your machine is equipped with an energy saving device to conserve power when the machine is
not in use. The machine may be left on continuously.
Slots and Openings in the cabinet and in the back and sides of the Pro 215 are provided for
ventilation. To ensure reliable operation of the Pro 215 and to protect it from overheating, these
openings must not be blocked or covered. The Pro 215 should never be located near or over a
radiator or heat register. This Pro 215 should not be placed in a built-in installation unless proper
ventilation is provided.
Never push objects of any kind into the slots of the Pro 215 as they may touch dangerous voltage
points or short out parts which could result in a fire or electric shock.
Never spill liquid of any kind on the Pro 215.
Never remove covers or guards that require a tool for removal. There are no casual operator
serviceable areas within these covers.
Never defeat interlock switches. Machines are designed to restrict operator access to unsafe
areas. Covers, guards, and interlock switches are provided to ensure that the machine will not
operate with covers opened.
Use of an extension cord with this Pro 215 is not recommended or authorized.
Avoid direct viewing of the document lights. The lamps are bright and, while not harmful, they may
cause an annoying afterimage. Always keep the document cover closed during operation and
storage.
Avoid exposing the drum cartridge to light for extended periods of time.

3
Safety Notes
Do not touch the green photoreceptor. Scratches or smudges that appear on the photoreceptor will
result in poor copy quality and may shorten the service life.
Do not put your hands into the fuser area, as you may be burned.
Ozone: This product produces ozone during normal operation. The ozone produced is dependent
on copy volume and is heavier than air. Providing the correct environmental parameter, as specified
in the Xerox installation procedures, ensures that concentration levels meet safe limits.
If you need additional safety information concerning the Pro 215 or Xerox supplied materials, you
may call the following toll-free number.
In the United States or Canada: 1 – 800 – 828 – 6571

4
Helpful Hints
Care of your WorkCentre Pro 215
•Do not place heavy objects on any surface of the WorkCentre Pro 215.
•Take care not to place liquids on or near the WorkCentre Pro 215.
•Avoid placing clips or staples on any WorkCentre Pro 215 surface.
Maintenance
•Clean the Document Glass daily and as required.
•Do not apply cleaning liquids or sprays directly to the WorkCentre Pro 215; apply to the cloth
first.
•Store paper in a dry area, on a flat surface, and in a closed cabinet.
•Wrap partially-used reams of paper tightly.
WorkCentre Pro 215 location
For reliable WorkCentre Pro 215 operation and copy quality, Xerox recommends:
•Place your WorkCentre Pro 215 in a well-ventilated room.
•Recommended environment:
– Temperature: 50°to 90°F / 10°to 32°C.
– Humidity: 20% to 85%.
•Place the WorkCentre Pro 215 on a flat, level surface.
•Avoid locations that subject the WorkCentre Pro 215 to:
– Direct sunlight.
– Extreme changes in temperature or humidity.

5
Getting to Know Your Pro 215
Document glass
Control panel
Exit tray
Paper tray 1
Document cover
Release
latch
Alternate paper tray
paper guides
Side cover
Original exit
area
Original feeder tray
Original guides
Automatic Document
Feeder (ADF)
Alternate Paper Tray
Paper tray 2
Front cover
Exit tray
Serial number
Lift area
Power switchPower connection
USB port
Parallel port

6
Installation
As you unpack the Pro 215, familiarize yourself with its contents. After the Pro 215 is installed,
and the Ready Indicator is lit, the Pro 215 is ready to make copies.
* Note: To ensure reliability of the Pro 215 use the IEEE-1284 compliant parallel cable that is
supplied with the machine. Only cables labeled “IEEE-1284” can be used with your Pro 215.
Drum cartridge
(installed in the
machine)
Packing material Power cord
Starter toner
Cartridge (2000 copies)
User Guide
Installation Instruction
CD IEEE-1284
Parallel Cable *

7
Installation (continued)
Follow the steps below to properly set up your Xerox Pro 215.
1. Remove the bag from the Pro 215.
2. Remove the pieces of tape and the packing material.
Remove the tape and the packing material supporting the
clear plastic 2-sided tray.
3. To ensure the 2-sided tray is in the correct position,
gently push it in the direction shown by the arrow.
4. Open the Automatic Document Feeder (ADF) and remove
the packing materials shown.
5. Unscrew and remove the shipping screw from the left
side of the Pro 215.
CAUTION: The Pro 215 will malfunction if the shipping
screw is not removed.
6. Lift and pull open the paper tray. Turn and remove the
paper tray button.
CAUTION: Paper will misfeed if the paper tray button is not
removed.
Note: Be sure to remove the pressure plate lock from both
paper trays.

8
Installation (continued)
7. Secure the paper tray button and the shipping screw in
the locations shown.
•Turn the paper tray button to secure its storage
position.
Note: Save the paper tray button and the shipping screw.
They will be needed if the Pro 215 has to be moved.
8. Load paper into the tray.
•Refer to the Loading Paper section for additional
information.
•Do not fill above the max line.
9. Push the paper tray firmly back into the Pro 215.
Note: Ensure that the alternate paper tray is lowered.
10. Press the release lever to open the side cover.
11. Remove the Caution tape from the cover.
12. Remove the two red fuser pins by pulling the string
upward one at a time.
•Discard the fuser pins.
Note: Misfeeds will occur if the fuser pins are not removed.
CAUTION: Ensure that the side cover is always open before
opening the front cover.
13. Press the front cover release buttons to open the front
cover.

9
Installation (continued)
14. Remove the starter toner cartridge from the silver bag.
Vigorously shake the cartridge to loosen the toner.
•Thoroughly shaking the cartridge will assure maximum
copies per cartridge.
•Xerox has included a Starter Toner Cartridge. This
cartridge will last approximately 2000 copies.
Purchased replacement toner cartridges will yield
approximately 7500 copies.
15. Remove the toner cartridge cover.
16. Slide the toner cartridge into the Pro 215 until it locks
into place.
17. Close the front cover and the side cover.
Skip to the Printer Driver Software Installation section
in this User Guide to set up the Pro 215 for printing.
18. Plug the power cord into the Pro 215 and then into a
grounded outlet.
19. Turn on the power switch. In approximately two
seconds the ready indicator will light. The machine is
now ready to copy.

10
Control Panel
2 3 4
5
7
8
9
11
14
12
13
10
16
15
17
1
6
The control panel has keys and lights that are used to control and display the conditions of the Pro
215.
1. 1-Sided/2-Sided Mode: Use the 2-Sided copy feature to make one or two-sided copies from
one or two-sided originals. Refer to the Making Copies on the Automatic Document Feeder
section for detailed information.
2. Image Quality Mode: The image quality mode is used to maximize copy quality.
Auto– for originals with a colored background or mixed text and graphics.
Text – for originals that contain mainly text.
Photo – for copying photographs.
Toner Save – decreases the overall copy density in order to extend the life of the toner
cartridge.
3. Copy Contrast: Press the contrast keys to lighten or darken copies while in the Text, Photo,
or Toner Save settings. Refer to the Image Quality section for detailed information.
4. Preset Reduction/Enlargement: Press this key to select any of the preset reductions or
enlargements.
•The (customer settable) percentage has been set at the factory for 50%. Refer to
Customizing Your Pro 215 for information about changing this percentage.
5. Percentage Indicator: The indicator will light when any reduction or enlargement setting is
selected.
6. Variable Percentage:Press the down key to decrease the percentage. Press the up key
to increase the percentage. Any percentage from 50% to 200% may be selected.
7. %: Press this key to display the reduction/enlargement percentage selected.
8. Display Window: Copy quantity, reduction/enlargement settings, and status codes appear in
this area.
9. Quantity Keys: Select up to 100 copies. Press the 1key to increase the quantity by one.
Press the 10 key to increase the quantity by 10.
•To display the number of copies requested during the copy run press the 10 key.
•Press the Clear key to clear the selected quantity.

11
Control Panel
10. Pro 215 Diagram: Helps you locate areas that require your attention. The indicators will flash
in the area requiring attention. For additional information refer to the Problem Solving section.
11. Paper Supply Selection: Press to change the selected paper supply. The selected paper
supply location will be indicated by a green light on the Pro 215 diagram.
12. ADF Misfeed Indicator: This indicator will light when a misfeed occurs in the ADF.
13. On-line/Off-line Key: Press this button to alternate between On-line and Off-line status.
When the light is lit, the printer is On-line.
14. Data LED:This LED indicates the processing of electronic data in the Pro 215 PCL Controller.
The LED is ON when the Pro 215 is printing documents. The LED is OFF when no data is
present. The LED is blinking when the Pro 215 is receiving data sent to the printer.
15. Ready Indicator:When the light is ON (not flashing), the Pro 215 is ready to make copies.
When the light is flashing after the Start key is pressed, the Pro 215 is warming up and the
copy cycle will begin automatically.
16. Start: Press this key to begin copying.
•The display will change to 1 and increases by 1 as each copy is made.
17. Clear/Stop: Press this key to stop the Pro 215 while making copies or to clear copy quantity.
If the key is pressed twice quickly, all programming will be cleared.

12
Power Reduction / Auto Clear
Power Reduction Modesautomatically reduce power consumed by the Pro 215 when the Pro 215
has not been used for a set period of time. There are two modes of power reduction; Power Save,
and Power Shut-off.
Power Save Mode – The Ready Indicator will flash and the other indicators will remain on. To
copy from the Power Save mode select the desired features and press Start. The copies will be
made automatically.
Power Shut-Off Mode – When the Pro 215 enters the power shut-off mode the Ready Indicator will
flash and the other indicators will turn off. To copy from the power shut-off mode, press the Start
button, then, select the desired features and press Start again. The copies will be made
automatically.
Auto Clear – This Pro 215 is enabled at the factory to return to the Normal Copy Mode
approximately one minute after a job is completed. Unless otherwise programmed, the Normal
copy Mode settings are as follows:
•Copy Quality – Auto
•Copy Lighter/Darker – Normal
•Priority Tray – Tray 1
•Priority Magnification – 100%
•Quantity Selected – 1
Note: Time periods for the Power Shut-Off, Power Save, and Auto Clear modes can be modified to
meet your specific copying needs. Refer to Customizing Your Pro 215 section of this User Guide
for information about changing these settings.
Auto Copy Function
This function provides the ability to program a copy job while the copier is warming up, or to pause a
print job to enable copying.
1. Program the copy job.
2. Press Start.
•The current page will be completed if printing is in process.
3. When the copy job is completed, press the On-line/Off-line button to immediately return to the
print job.

13
Paper Specifications
Paper Storage
Note: Paper affected by humidity, and curled paper can cause jams and copy quality problems.
For reliable copier operation and good copy quality, Xerox recommends that paper be stored:
•on a flat surface.
•in a closed container.
•in a low humidity area.
•tightly wrapped, if the ream is partially used.
The Specifications Chart below provides information about the types of paper that can be used at
each of the paper input areas.
Paper Input Paper Tray 1 and 2 Alternate Paper Tray
Paper Sizes 5.5×8.5" to 8.5×14" / A5 to
216×356mm 3.5×5.5" to 8.5×14" / A6 to 216×356mm
Paper Weights
Optimum
Range
20 lb / 80 gsm
15 – 24 lb /
56 – 90 gsm
20 lb / 80 gsm
14 – 34 lb /
52 – 130 gsm
Paper Capacities
Copy, letterhead, and
predrilled 20 lb / 80 gsm 2×250 sheets 20 lb / 80 gsm 50 sheets
Labels, Envelopes, and
Transparencies * No Yes (1 at a time)
* Use labels, envelopes, and transparencies specifically designed for copiers and laser printers
(high temperatures).