Xerox Xerox DocuMate 4440 User manual

July 2016
05-0816-300
Xerox
®DocuMate®4440
User Guide

© 2016Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are
registered trademarks of Xerox Corporation in the United States and/or other countries and are
used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®.
BR16545
Content © 2016Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch®
logo are registered trademarks of Visioneer, Inc.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as
allowed under the copyright laws. Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or judicial law or hereinafter
granted, including without limitation, material generated from the software programs which are
displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Please go to www.xeroxscanners.com, select your product, and then click the “Warranty Program”
link to view the warranty terms and conditions for your scanner.
The PaperPort® and OmniPage® brand name and logo are registered trademarks of Nuance
Communications, Inc.
ISIS® is a registered trademark of EMC2® Corporation in the United States and/or other
countries.
Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Post-It® is a registered trademark of 3M in the United States and/or other countries.
Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ and SharePoint®
are registered trademarks of Microsoft Corporation.
ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions,
Copyright © 1990-1998, ZyLAB International, Inc.
All other products mentioned herein may be trademarks of their respective companies and are
hereby acknowledged.
Changes are periodically made tothis document. Changes, technical inaccuracies, and
typographic errors will be corrected in subsequent editions. Information is subject to change
without notice and does not represent acommitment on the part of Visioneer.
Document Version: 05-0816-300 (July 2016)
The software described is furnished under a licensing agreement. The software may be used or
copied only in accordance with the terms of such an agreement. It is against the law to copy the
software on any medium except asspecifically allowed in the licensing agreement. No part of
this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or information storage and retrieval systems, or
translated to another language, for any purpose other than the licensee's personal use and as
specifically allowed in the licensing agreement, without the express written permission of
Visioneer.

Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii)
of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned
by this product may be protected by governmental laws and other regulations, such as copyright
laws. The customer is solely responsible for complying with all such laws and regulations.

User Guide iv
Table of Contents
Safety ...............................................................................................................................vi
Safety Introduction .............................................................................................................................. vi
Operational Safety Information..................................................................................................... vi
Electrical Information......................................................................................................................... vii
Warning - Electrical Safety Information........................................................................ vii
Electrical Supply.......................................................................................................................viii
Disconnect Device ..................................................................................................................viii
Emergency Power Off........................................................................................................................viii
Maintenance Information...............................................................................................................viii
Product Safety Certification ............................................................................................................. ix
Environmental Health and Safety Contacts.............................................................................. ix
Welcome .........................................................................................................................1
What’s in the Box....................................................................................................................................1
System Requirements...........................................................................................................................1
Documentation .......................................................................................................................................2
Xerox® DocuMate® 4440 Scanner...............................................................................................3
Assemble the Scanner............................................................................................... 5
Connect the Power Cord......................................................................................................................6
Installation..................................................................................................................... 7
Install the Software and Connect the Scanner .........................................................................8
Installing the Scanner Driver.............................................................................................. 10
Connect the USB Cable and Turn on the Power........................................................ 11
Installing Visioneer OneTouch.......................................................................................... 13
Installing Additional Applications................................................................................................ 14
View the User Guides......................................................................................................................... 15
Register Your Scanner........................................................................................................................ 16
Loading Documents to Scan................................................................................17
Supported Document Types........................................................................................................... 17
Documents to Avoid Scanning ...................................................................................................... 18
Unsupported Document Types ..................................................................................................... 18
Scanning from the Automatic Document Feeder (ADF) ................................................... 19
Preparing Documents for Scanning................................................................................ 19
Loading Documents...............................................................................................................19
Scanning Interfaces ........................................................................................................................... 20

Xerox®DocuMate®4440 Table of Contents
vUser Guide
Maintenance...............................................................................................................23
Safety Precautions .............................................................................................................................. 23
Hardware Properties........................................................................................................................... 24
Device Settings......................................................................................................................... 24
Driver Settings .......................................................................................................................... 26
Clearing Paper Jams........................................................................................................................... 26
Cleaning the Scanner......................................................................................................................... 27
Cleaning Inside the Automatic Document Feeder .................................................. 27
Replacing the ADF Pad and Roller(s) .......................................................................................... 28
Replacing the ADF Pad Assembly................................................................................................. 29
Replacing the Separation Roller.................................................................................................... 30
Replacing the Feed Roller................................................................................................................. 32
Troubleshooting................................................................................................................................... 35
Error Light Troubleshooting Codes.................................................................................. 38
Uninstalling Your Scanner ............................................................................................................... 39
Xerox® DocuMate® 4440 Specifications ............................................................................... 41
Xerox® DocuMate® 4440 Parts List.......................................................................................... 44
Appendix A: Regulatory Information...............................................................47
Basic Regulations................................................................................................................................. 47
United States (FCC Regulations)...................................................................................... 47
European Union....................................................................................................................... 47
Turkey (RoHS Regulation) ................................................................................................... 48
Copy Regulations................................................................................................................................. 48
United States ............................................................................................................................ 48
Canada ........................................................................................................................................ 50
Other Countries........................................................................................................................ 50
Appendix B: Compliance Information.............................................................51
Product Recycling & Disposal......................................................................................................... 51
USA & Canada.......................................................................................................................... 51
European Union....................................................................................................................... 52
ENERGY STAR for the USA............................................................................................................... 53

User Guide vi
Safety
Safety Introduction
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as
needed to ensure the continued safe operation of your machine.
Your Xerox®product and supplies have been designed and tested to meet strict safety
requirements. These include safety agency evaluation and certification, and compliance with
electromagnetic regulations and established environmental standards.
WARNING:
The safety and environment testing and performance of this product have been verified using
Xerox®materials only. Unauthorized alterations, which may include the addition of new
functions or connection of external devices, may impact the product certification. Please
contact your Xerox representative for more information.
Operational Safety Information
Your Xerox®equipment and supplies have been designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with
established environmental standards.
To ensure the continued safe operation of your Xerox®equipment, follow these safety guidelines
at all times:
Do these:
• Always follow all warnings and instructions that are marked on or supplied with the
equipment.
• Always use materials specifically designated for this product, the use of other materials may
result in poor performance and create a hazardous situation. Do not use aerosol cleaners,
they may be explosive and flammable under certain conditions.
• Always exercise care when moving or relocating equipment.
• Always locate the machine on a solid support surface that has adequate strength to support
the weight of the machine.
• Always locate the machine in an area that has adequate ventilation and room for servicing.
• Always unplug this equipment from the electrical outlet before cleaning.

Xerox®DocuMate®4440 Safety
vii User Guide
Note: Your Xerox machine is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Do not do these:
• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a
ground connection terminal.
• Never attempt any maintenance function that is not specifically described in this
documentation.
• Never remove covers or guards that are fastened with screws. There are no operator
serviceable areas within these covers.
• Never locate the machine near a radiator or any other heat source.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never place this equipment where people might step on or trip on the power cord.
Caution: This device is not intended for use in the direct field of view at visual display
workplaces
To avoid incommoding reflections at visual display workplaces this device must not be placed in
the direct field of view.
Electrical Information
Warning - Electrical Safety Information
1. The power receptacle for the machine must meet the requirements stated on the data plate
on the rear of the machine. If you are not sure that your electrical supply meets the
requirements, please consult your local power company or an electrician for advice.
2. The socket outlet shall be installed near the equipment and shall be easily accessible.
3. Use the power cable that is supplied with your machine. Do not use an extension cord or
remove or modify the power cord plug.
4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure
whether or not an outlet is correctly grounded, consult an electrician.
5. Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a
ground connection terminal.
6. Do not place this equipment where people might step or trip on the power cable.
7. Do not place objects on the power cable.
8. Do not override or disable electrical or mechanical interlock devices.
9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.

Safety Xerox®DocuMate®4440
User Guide viii
Electrical Supply
• This product shall be operated from the type of electrical supply indicted on the product’s
data plate label. If you are not sure that your electrical supply meets the requirements, please
consult your local power company for advice.
• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet
checked by a qualified electrician.
WARNING: This equipment must be connected to a protective earth circuit
This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into
an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace the outlet.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the back of the
machine as a plug-in device. To remove all electrical power from the equipment, disconnect the
power cable from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the machine immediately and disconnect the
power cable(s) from the electrical outlet(s).
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water.
• Any part of the machine is damaged.
Maintenance Information
1. Any operator product maintenance procedures will be described in the user documentation
supplied with the product.
2. Do not carry out any maintenance on this product which is not described in the customer
documentation.

Xerox®DocuMate®4440 Safety
ix User Guide
3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor
performance of the equipment, and could cause a dangerous condition.
4. Use supplies and cleaning materials only as directed in this manual.
5. Do not remove covers or guards that are fastened with screws. There are no parts behind
these covers that you can maintain or service.
6. Do not perform any maintenance procedures unless you have been trained to do them by an
authorized local dealer or unless a procedure is specifically described in the user manuals.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed:
Environmental Health and Safety
Contacts
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox®product and
supplies, please contact the following customer help lines:
Standard
UL60950-1 (USA)
CSA 22.2 No. 60950-1 (Canada)
IEC 60950-1
USA & Canada: 1-800-828-6571
Europe: [phone]

User Guide 1
Welcome
Your new Xerox®scanner can quickly scan stacks of single-sided or double-sided pages and place
their electronic images on your computer.
What’s in the Box
Before proceeding, check the contents of the box. If items are missing or damaged, contact the
dealer where you purchased the scanner.
System Requirements
• Pentium 4 PC or AMD equivalent processor
• DVD-ROM drive
Xerox® DocuMate® 4440 Quick Install Guide Technical Support Card
Warranty Card USB Cable Power Supply
Power Cord Spare ADF Pada
a. Not available for all scanner models.
Installation Disc

Xerox®DocuMate®4440 Welcome
2User Guide
• Universal Serial Bus (USB) port
•Microsoft
®Windows®operating system:
– 32-bit Windows XP (Service Pack 3)
– 32-bit or 64-bit Windows Vista (Service Pack 2)
– 32-bit or 64-bit Windows 7 (Service Pack 1)
– 32-bit or 64-bit Windows 8 / 8.1
– 32-bit or 64-bit Windows 10
• 2 gigabyte (GB) internal memory (RAM)
• Minimum available hard disk space:
– 350 MB for the scanner driver
– 750 MB for Visioneer OneTouch
– 1 to 2 GB for each additional application
Please refer page 14 for a list of the applications provided with your scanner.
• Monitor (recommended settings):
– Color quality of 16-bit or 32-bit
– Resolution set to at least 800 x 600 pixels
Refer to your Windows documentation for instructions on setting the color quality and
resolution for the monitor.
Documentation
The following printed documentation is provided in the box:
•Installation guide—abbreviated scanner setup and installation instructions.
•Technical support card—contact information for technical support and customer service,
and a brief overview of our standard product warranty.
•Warranty card—the warranty card is provided for users in Russia and should be filled in as
described on the card. For all other users, please dispose of this card in paper recycling.
The following soft-copy documentation is available on the installation disc:
•Scanner user guide—instructions for scanner setup, installation, operation, maintenance,
safety, and warranty
•OneTouch scanning guide—instructions for configuring and scanning using OneTouch
•TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface
•Nuance PaperPort user’s guide—contains detailed information using the application and
managing your scanned documents.
•Nuance OmniPage user’s guide—contains detailed instructions on using the software,
including information on using Optical Character Recognition to create editable text files
from the scanned documents.

Welcome Xerox®DocuMate®4440
User Guide 3
•Kofax Virtual ReScan (VRS™) user’s guide—contains detailed feature and configuration
instructions for the software, including using the advanced image enhancement options to
improve the clarity of scanned images created from imperfect originals.
Xerox®DocuMate®4440 Scanner
1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.
2. Paper Guides—Guides adjust to support various document widths.
3. ADF Cover Release—Pull to open the Automatic Document Feeder.
4. Automatic Document Feeder—Feeds documents through the scanner during scanning.
5. Control panel—OneTouch scanning controls.
–LED Number—The selected OneTouch function for the Simplex and Duplex buttons.
–Function buttons—Selects the scan setting for the OneTouch buttons. Press the up or
down arrow to cycle through the settings.
–Duplex button—Press to scan double-sided documents.
–Simplex button—Press to scan single-sided documents.
–Status light / Power Button—Turns the scanner’s power off and indicates the scanner’s
status.
6. Output Tray—Holds documents after being scanned. Unfolds to support various document
lengths.
7. Power jack—Connects the power cord to the scanner.
8. Universal Serial Bus (USB) port—Connects the scanner to the computer.
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Xerox®DocuMate®4440 Welcome
4User Guide

User Guide 5
Assemble the Scanner
1. Remove the scanner from its protective foam and plastic bag.
2. Remove any shipping tape from the scanner, input tray and output tray.
3. Lift the input tray up from the scanner.
4. Pull the output tray down from the scanner body. It will snap in place when it is down all the
way. Make sure the bottom of the tray is down all the way before scanning. If the tray isn’t
fully seated in position, paper feeding from the input tray may jam in the scanner.

Xerox®DocuMate®4440 Assemble the Scanner
6User Guide
5. Open the automatic document feeder cover and remove any tape or protective foam from
inside the feeder. Close the feeder cover when you are finished.
Connect the Power Cord
Note: Only use the power supply (DA-48M24 made by APD) included with your scanner.
Connecting any other type of power supply may damage your scanner, and will void its warranty.
1. Plug the power supply into the power port on the scanner.
2. Plug the power cord into the power supply and into a wall outlet.

User Guide 7
Installation
Please make sure of the following before you begin installation:
• If you are prompted to reboot during installation, please select "No". Finish installing the rest
of the software, then close all open windows and reboot your computer.
• The information in this guide may cover software not provided with the scanner you
purchased. Please disregard any information about the software not applicable to your
scanner.
• If your computer has AntiVirus or AntiSpyware software running, you may encounter alerts or
messages during installation asking you to allow the installation to proceed. Although the
messages will differ based on the software your computer is running, in each case you should
allow the installation to proceed if that option is available. Alternatively, you can turn off the
AntiVirus or AntiSpyware software before installing your scanner, but if you do, make sure to
turn it back on again when installation is finished.
• If you already have a scanner connected to your computer, it is recommended that you
remove that scanner’s driver program prior to installing your Xerox®scanner. You can remove
these programs from the Windows Control Panel. Please refer to the user manual provided
with your other scanner hardware for instructions about removing the driver and software for
that unit.
• If your computer is running Windows Vista or later, you may see the Windows User Account
Control screen asking you to confirm system changes. Click the Yes button to allow the
installation to proceed.
• The Windows User Account Control (UAC) must be turned off prior to installing the Kofax VRS
or Kofax Scan Demo software. The Kofax VRS installer will display a message stating “User
Account Control is enabled on this machine. The VRS installer will not install correctly with this
setting enabled. Please disable this setting from the User Accounts dialog in the Control
Panel.” The Kofax Scan Demo installer will display a message stating “Cannot find IC runtime.
Install IC.” Turn off the Windows UAC to complete the installation of these two software
applications. You can turn UAC back on after the installation has completed.

Xerox®DocuMate®4440 Installation
8User Guide
Install the Software and Connect the
Scanner
1. Start Microsoft Windows and make sure that no other applications are running.
2. Insert the installation disc into your computer’s DVD-ROM drive.
The disc automatically starts.
3. The Select Language window opens. Click the drop-down menu arrow and select the
language to use. Click OK.
The disc’s Main menu window opens.
Note: If the disc does not start, check the following:
– Make sure the disc drive’s door is completely shut.
– Make sure the disc was inserted in the drive in the proper direction (label side up).
To lau n ch th e d isc m a nua lly :
– Open the Windows options for your computer’s disc drives.
– Double-click the icon for your DVD-ROM drive.
– The Installation menu for the disc should now open.
If the menu does not open:
• From the list of files on the disc, double-click the file named setup.exe.

Installation Xerox®DocuMate®4440
User Guide 9
4. On the Main menu, select Install software.
5. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any
other applications you want to install.
Note: The software provided with your scanner may differ slightly from the list shown in the
window.
6. Click Install now.

Xerox®DocuMate®4440 Installation
10 User Guide
Installing the Scanner Driver
The scanner driver installation will start first.
1. The Welcome screen for the scanner driver Setup Wizard opens. Click Next.
2. On the Xerox License Agreement window, read the license agreement. If you accept the
terms, select I Agree then click Next.
If you choose not to accept the license agreement, click Cancel. Click Close on the
Installation Interrupted window.
3. The software will now be installed.
4. Stop when you see the “Complete the installation by connecting your hardware” window. Do
not click OK yet. Leave the window open and proceed to the next section.
Note: If you do not see this on-screen diagram for connecting the scanner, stop and follow the
instructions below.

Installation Xerox®DocuMate®4440
User Guide 11
Connect the USB Cable and Turn on the Power
1. Remove any tape from the USB cable.
2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.
Check your computer’s manual for USB port locations.
If the plug does not attach easily, make sure that you are plugging it in correctly. Do not force
the plug into either connection.
3. Turn on the scanner power.
The status light comes on and flashes indicating that the scanner is receiving power.
Your computer recognizes that a scanner has been plugged into the USB port and
automatically loads the appropriate software to run the scanner.