Xtrails Heitel ipVG User manual

ipVG
Product Guide
February 2017
Document: 29794_00
Software Version: 4.58
Device Article Number: 4540, 4541, 4542

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Intellectual Property and Copyright
This document includes registered and unregistered trademarks. All trademarks displayed are the trademarks of
their respective owners. Your use of this document does not constitute or create a licence or any other right to use
the name and/or trademark and/or label.
This document is subject to copyright owned by Xtralis. You agree not to copy, communicate to the public, adapt,
distribute, transfer, sell, modify or publish any contents of this document without the express prior written consent of
Xtralis.
Disclaimer
The contents of this document is provided on an “as is” basis. No representation or warranty (either express or
implied) is made as to the completeness, accuracy or reliability of the contents of this document. The manufacturer
reserves the right to change designs or specifications without obligation and without further notice. Except as
otherwise provided, all warranties, express or implied, including without limitation any implied warranties of
merchantability and fitness for a particular purpose are expressly excluded.
General Warning
This product must only be installed, configured and used strictly in accordance with the General Terms and
Conditions, User Guide and product documents available from Xtralis. All proper health and safety precautions
must be taken during the installation, commissioning and maintenance of the product. The system should not be
connected to a power source until all the components have been installed. Proper safety precautions must be taken
during tests and maintenance of the products when these are still connected to the power source. Failure to do so
or tampering with the electronics inside the products can result in an electric shock causing injury or death and may
cause equipment damage. Xtralis is not responsible and cannot be held accountable for any liability that may arise
due to improper use of the equipment and/or failure to take proper precautions. Only persons trained through an
Xtralis accredited training course can install, test and maintain the system.
Liability
You agree to install, configure and use the products strictly in accordance with the User Guide and product
documents available from Xtralis.
Xtralis is not liable to you or any other person for incidental, indirect, or consequential loss, expense or damages of
any kind including without limitation, loss of business, loss of profits or loss of data arising out of your use of the
products. Without limiting this general disclaimer the following specific warnings and disclaimers also apply:
Fitness for Purpose
You agree that you have been provided with a reasonable opportunity to appraise the products and have made
your own independent assessment of the fitness or suitability of the products for your purpose. You acknowledge
that you have not relied on any oral or written information, representation or advice given by or on behalf of Xtralis
or its representatives.
Total Liability
To the fullest extent permitted by law that any limitation or exclusion cannot apply, the total liability of Xtralis in
relation to the products is limited to:
i. in the case of services, the cost of having the services supplied again; or
ii. in the case of goods, the lowest cost of replacing the goods, acquiring equivalent goods or having the goods
repaired.
Indemnification
You agree to fully indemnify and hold Xtralis harmless for any claim, cost, demand or damage (including legal costs
on a full indemnity basis) incurred or which may be incurred arising from your use of the products.
Miscellaneous
If any provision outlined above is found to be invalid or unenforceable by a court of law, such invalidity or
unenforceability will not affect the remainder which will continue in full force and effect. All rights not expressly
granted are reserved.

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Document Conventions
The following typographic conventions are used in this document:
Convention Description
Italics Used to denote: references to other parts of this document or other
documents. Used for the result of an action.
The following icons are used in this document:
Convention Description
Caution: This icon is used to indicate that there is a danger to
equipment. The danger could be loss of data, physical damage, or
permanent corruption of configuration details.
Warning: This icon is used to indicate that there is a danger of electric
shock. This may lead to death or permanent injury.
Warning: This icon is used to indicate that there is a danger of inhaling
dangerous substances. This may lead to death or permanent injury.
Contact Us
UKand Europe [phone]
The Americas [phone]
D-A-CH [phone]
Middle East [phone]
Asia [phone]
Australia and New Zealand [phone]
www.xtralis.com
www.heitel.com

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Table of Contents
1 Scope 7
2 Introduction 9
3 System Description 11
3.1 Included in Delivery 11
3.2 Options 11
3.3 Mounting and Setting up 12
3.4 System Environment 13
3.5 Storage Medium 14
4 Front View and Description 17
5 Rear View and Description 19
6 Pin Assignment and Functionality 21
6.1 Pin assignment terminal block 21
6.2 Control Inputs, Error Relay, Tamper Protection 22
6.3 Ethernet Interface 23
7 Device Reset 25
8 Commissioning 27
8.1 First Steps 27
8.2 General Configuration Information 28
8.3 Initial Setup Operation 30
8.4 Shut down ipVG 33
9 Description of "Site archive" Features 35
9.1 Storage Concept 35
9.2 Logfile 42
10 PTZControl 49
10.1 Presets of IPcameras 49
11 Web Server and Web API 51
11.1 Activation of the Web Server and Web API 52
11.2 Web Server 53
11.3 Web API 56
12 ipVG Technical Data 57
13 Factory Settings 59
13.1 Interface Specifications RS-232/485 62
13.2 Declaration of CEConformity 63
13.3 Used Equipment Disposal 64

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1 Scope
This guide provides information on all features of ipVG. A step-by-step walkthrough will acquaint you with the
transmission and recording features. All you need is ipVG and a PC or laptop with CamControl LITE or
CamControl PRO software.
Version creation date
This guide describes ipVG version 4.58. It was compiled in February 2017. As part of continuous product
development ipVG firmware is in the process of perpetual enhancement. See the installation CD or our
website www.heitel.com for the current firmware version.
Supplementary Guides
Perform setup conveniently with CamControl LITE or CamControl PRO software. Please read the notes on
setup in the respective software guide. The description of offline hard disk evaluation by PC is included in
software guide CamControl PLAYER software. The software guides are available on the installation CD in
several languages and as a PDF file (online documentation).
Connection options for cameras
The ipVG can be equipped with up to a maximum of 10 IP cameras. Up to 8 IntrusionTrace licenses can be
installed for 8 of 10 inputs. However, IntrusionTrace is only available in combination with JPEG/MJPEG
cameras (not H.264).
XOh
The remotely programmable XOh SecurityPlus firmware extends the rich functionality of HeiTel
VideoGateways. The firmware includes additional applications (IntrusionTrace) that supports human guards
and ensures improved, more comprehensive and “always on” threat detection. Moreover, the XOh Firmware
offers full downward compatibility with all existing HeiTel control room applications.
Ordering Information
ipVG (2TB) 4540
ipVG (4TB) 4541
ipVG (6TB) 4542

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2 Introduction
Thank you for choosing a HeiTel security product. We use only high-quality components that meet the most
stringent security requirements in our devices. They guarantee years of trouble-free operation. ipVG is cased
in a robust steel housing. It is suited to desk mounting and wall mounting. Years of experience in developing
and manufacturing CCTV software and hardware have resulted in a well thought out and reliable product
designed for a wide range of applications.
ipVG in Brief
ipVG is a hardware platform especially designed for CCTV application, featuring digital picture transmission,
picture recording, remote evaluation, and integration into superordinate control centre systems.
Features at a glance
lLongterm recording onto internal 2 TB, 4 TB or 6 TB hard disk with adaptive track management for
schedule-controlled permanent and motion recording, or contacttriggered event recording
lReal-time video recording
lONVIF compatible with selected IP cameras
lOptional video analytics for greater detection and visual verification are available via Xtralis Xchange
lIntrusionTrace: intrusion detection for sterile zone monitoring; approved as a primary detection system for
operational alert use in sterile zone monitoring applications
lImage resolution of up to 5 megapixel
lIntegrated Multi-Unicast server supporting multiple IP connections
lIntegrated Web server for video transmission and camera remote control via PC/Tablet and Smartphone
browser
lHTconnect enables unrestricted, but safe access over the Internet to Firewall protected video systems
(also with dynamic IP-addresses) in private nets. Additionally HTconnect controls permanently the
availability of the entire system from public net over private net to VideoGateways
lCamera specific alarming of video loss
lIntegrated e-mail client for alarming up to two email addresses
lPrecise recording (exact to the second) of pre- and post-alarm images, individually adjustable to camera
and event
lEvent-triggered connections by alarm contact, IntrusionTrace, serial command, technical alarm, and
routine call
lPerfected for alarm verification and conformity with control centre applications
lIntegrated interfaces for network, camera remote control, data transmission, and system integration
lHigh-Level Integration (HLI) of ADPRO PRO/PRO E Passive Infrared Detectors (PIR) via serial interface
lExtensive remote control functions to control lighting, barriers, alarms, doors, or any relay-controlled
devices
lMulti-criteria evaluation of recordings
lLive video transmission and simultaneous archive evaluation and recording (Triplex)
lBidirectional audio transmission and recording onto integrated storage medium
lRemote playback of pre-recorded audio tracks (e.g. to address intruder on premises)
lResistance-monitored alarm inputs
lBS 8418 compliant
l19” rack unit, height: 2 RU

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3 System Description
System description provides you with an overview of your ipVG and of the operating requirement for ipVG.
This chapter provides information on mounting, security advice as well as information on the device and the
ports.
3.1 Included in Delivery
Component ipVG
ipVG basic device with internal 2TB, 4TBor 6TB HDD x
Power supply cable x
Cross-over network cable x
Installation DVD including all necessary software
packages, software and device manuals in online format
x
ipVG Quick installation guide (brief instructions) x
Please ensure that all listed components are included in the package. Please contact your dealer in case of
missing, incorrect, or damaged components.
Please keep the original packing, if convenient. This packing will facilitate return of the product.
3.2 Options
Component Description
Software licenses IntrusionTrace licences for video analysis on up to 8
channels

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3.3 Mounting and Setting up
ipVG is designed for use in specific ambient conditions. Conditions deviating from these can cause damage to
the device, or to the recorded data. Warranty will be voided in this case. Please maintain the ambient
conditions described below when using your ipVG device.
3.3.1 General Safety Information
lMake sure to carefully read and understand this guide before operating the device.
lDo not expose the device to strong vibration or shock.
lAvoid humidity or dust, extreme temperature fluctuations, or strong magnetic fields.
lThe operating temperature for ipVG is between +5°C and +40°C.
lProvide sufficient ventilation. Do not block vents. Provide sufficient air circulation for cupboard
installations.
lNever expose the device to direct sunlight. Keep it well away from other sources of heat (radiators, etc).
lInstallation orientation: vertical, horizontal with a deviation of max. ±5° with use of the joint mounting kit
for ipVG.
lIt is essential that you maintain the required ambient conditions for outdoor installations. Protect the
device against atmospheric influence.
lWait at least 10 seconds after switching off the device before turning it on again.
lSelect an installation site protected against burglary and vandalism. Ensure unrestricted ventilation.
lMake sure that specification limits are not exceeded when connecting external devices.
3.3.2 Electrical Safety
lAlways make sure that your hands are completely dry before touching ipVG, the power supply unit,
cables, or sockets. Never touch these with wet hands.
lDisconnect the device from the power supply by pulling at the plug, not at the cable. Never pull at the
cable.
lIf water or any other liquid enters the device, immediately disconnect the power supply. Have the device
checked by customer service.
lThe device contains no components that can be adjusted or repaired by the user. The device housing
must never be opened.

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3.4 System Environment
3.4.1 Overview of Software for Operation, Alarm Verification, and
Configuration
ipVG is a standalone unit. Once installed and configured, it reacts to events, records these on a continuous or
on an event-triggered basis, transmits and/or saves video and/or audio data, alarms to local and remote
receiver units, and additionally logs protocols locally. Only one of the following software packets, developed
by HeiTel especially for CCTV applications, is required for the PC based receiver/evaluation unit.
lCamControl LITE (part of ipVG delivery) software for operation, alarm verification, and configuration for
single workstations with up to 6000 transmitters CamServer, Cam4mobile, CamDisc, CamTel and/or
CamDisc HNVR. The CamControl LITE software is used for setting up the ipVG.
lCamControl PRO software for operating, alarm verification and configuration of single workstation
applications. Enables simultaneous viewing of up to 21 transmitters. Maximum 6000 transmitters
(CamServer, Cam4mobile, CamDisc, CamTel and/or CamDisc HNVR).
lCamControl PLAYER (included in ipVG delivery) software for replay and evaluation of CamServer,
Cam4mobile, CamDisc and PC archives, and integral part of CamControl LITE and CamControl PRO.
Note: Information on other software solutions, in particular for integration into higher-level control centres
such as HeiTel's Event Management System (EMS) or the video wall software CamControl MV, is
available on request.
3.4.2 Compatibility of Software Versions
Ensure compatibility of CamControl software with your ipVG. The table below provides an overview:
Software Compatible from version
CamControl LITE 4.53
CamControl PRO 4.41
CamControl PLAYER 3.69
PC requirements
Please refer to the appropriate CamControl software guide for PC hardware and software requirements.

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3.5 Storage Medium
Video data integrity
To prevent manipulation of digital image data, video data cannot be changed by PC applications to be played
back into the frame storage device. This ensures ipVG containing only video data originally recorded by ipVG.
Which data will be stored on the storage medium?
As well as the video and audio data (possibly including further transaction data), additional information and
settings are stored on the storage medium, so as to protect against unauthorised access for example. This
information includes:
lCopy of camera and camera group names
lSerial number of the recording device
lAll criteria relevant to the video recording (refer to "Factory Settings" under "Site Archive" "Site Archive"
on page60) for a complete list of criteria.
CamControl software allows storage of the most important settings in the ipVG flash memory. The saved
settings can later be written to the storage medium in just a few easy steps as required, e.g. for the
configuration of additional or new storage media.
Factory settings / configuration profile
When commissioning a new storage medium in combination with a new ipVG the factory settings stored in the
ipVG will be used for automatic configuration of the storage medium. After configuration with CamControl
LITE or CamControl PRO software, you can save your personal device configuration in the form of a profile
and use this profile again when needed, e.g. when replacing the storage medium or for fast programming of
other storage media.
Reset the device as described in chapter "Device Reset" if you want to reset the device to factory settings,
refer to "Device Reset" on page 25.
Save settings to PC / Load setting from PC
In addition to backing up the configuration settings in ipVG, you can also back them up to the receiver PC
using the CamControl software and then re-load them to your ipVG if necessary. You will find the options for
saving and loading device settings under Recorder settings/Upload/Download.
Furthermore, you can transfer backed-up device settings to other ipVG devices. These other devices must
have the same number of camera inputs and the same firmware version.
Operation without hard disk (storage medium)
ipVG can be operated without storage medium if the corresponding feature "Use without hard disk drive" has
been activated with CamControl LITE or CamControl PRO software. In this operating mode ipVG offers all
features, except video recording. Essentially these are the following features:
lDigital transmission of live images by IP and/or dialup connection
lRemote configuration and maintenance by IP and/or dialup connection
lAlarm management - control inputs, IntrusionTrace - for automatic dialup
lSystem and video signal monitoring
lCamera and relay control
lAudio transmission
All functions specific to the storage medium, such as cyclical reset, alarm on hard disk error (storage medium
error), activation of error LED or the error relay and error display in the time field, will be deactivated. This
operating mode is available only if the device does not detect any storage medium and therefore no storage
medium is present in the device.

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If ipVG detects a functional storage medium after start up with option Use without hard disk drive (storage
medium) activated, the option will be ignored and the storage medium will be used. If this fails during
operation, all storage medium related errors will be read out until the next reset.

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4 Front View and Description
On the front of the unit you will find 3 LEDs:
Labeling/description Function
LED Power - green Power on indicator
LED Error - yellow An illuminated red Error LED indicates malfunctions such as system errors or video
signal failure. For reset of the error, the error has to be acknowledged by opening the
log file.
LED Record - blue An illuminated Record LED indicates storage medium write-access, e.g. caused by
image recording or system-related access, such as transmission of date and time
data.
CAUTION:
The ipVG does not have a mains switch. In order to prevent damage to the hard disk always use
the Shutdown device function in the software, refer to "Shut down ipVG" section on page 33.

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5 Rear View and Description
Item Type / Designation Function
1 PS/2 reserved for further applications
2 RS 232 reserved for further applications
3 DVI-I reserved for further applications
4 Ethernet 1GBit/s Camera network; IP cameras connected using the Ethernet
interface.The illustration above shows an example of how IP
cameras can be connected to the ipVG via a switch.
5 Ethernet 1GBit/s Configuration and communication network
6 Audio Audio line in
7 Audio Audio line out
8 Audio Microphone in for audio recording and talk-back function
9 USB 1-4 reserved for further applications
10 HDMI reserved for further applications
11 RS 232 Transparent serial multifunction data interface / control interface,
e.g. for CIO adapter
12 USB reserved for further applications
13 USB reserved for further applications

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