XYBIX SYSTEMS Dispatch Console User manual

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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XYBIX SYSTEMS, INC.
Dispatch Console Product Manual &
Trouble Shooting Guide

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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XYBIX SYSTEMS INC.
Dispatch Console Product Manual &
Trouble Shooting Guide
Xybix Systems, Inc.
8207 SouthPark Circle
Littleton, CO 80120
Phone [phone] • Fax [phone]
www.xybix.com

Dear Customer,
Thank you for purchasing Xybix Systems! We look forward to helping make your working environment
a success.
Xybix is a family owned business based out of Littleton, Colorado. Xybix Ergonomic Furniture has been an
experience manufacturer of Height-Adjustable Ergonomic Furniture since 1991. Our user friendly, highly-
customizable workspace help employees get into their productivity zone and stay there.
Xybix has earned an invaluable reputation as the industry leader in manufacturing ergonomic furniture for
24/7 mission critical environments. We are dedicated to providing our customers with the highest
standard for ergonomics and service.
Our expertise in design and ergonomics combined with your company’s processes and functionality
requirements unite to create a state of the art work station that empowers your company by aligning
form and functionality for better health and overall performance.
Our consultative approach ensures customers get the right solution, and that each individual get the most
benefits of health and productivity available through the proper fit and adjustment.
The attached “Product Manual” will help you easily identify all areas of importance to assure the smooth
performance of your new console furniture.
Please review each document carefully and contact us if you have any further questions.
Xybix looks forward to a long and mutually rewarding working relationship with your company.
Sincerely,
Barry Carson
Xybix Systems, Inc.
President
Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800-788-2810 • o:303-683-5656 • f:303-683-5454
Xybix Systems, Inc.

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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6..............................................................Initial Steps
6......................................................................Warranty Information
7......................................................................Safety Instructions
7......................................................................Console Maintenance
8......................................................................Customer Receiving Responsibilities
9..............................................................Console
9.......................................................................Welcome to your console
9.....................................................................A General Overview
9..............................................................Console Features
10.....................................................................MyClimate
10.....................................................................Personal Heater
11-12................................................................Task Lighting
13.....................................................................Rollervision®
14.....................................................................DataDock
15.....................................................................Hand Controls (surface)
16.....................................................................IFit®
17............................................................MyClimate Controls
17......................................................................AirSpeed
18......................................................................Filter Maintenance
18......................................................................Heat Control
18......................................................................Light Adjustment
19.............................................................Console Operation
20.......................................................................Console Movement
21.......................................................................Console Obstruction
Trouble Shooting Guide
22.............................................................A More In-Depth View of your Console
23.......................................................................Lift Columns
23.......................................................................Hand Controls
24.......................................................................Control Box(s)
24.......................................................................IFit®
25.......................................................................Powerbar
25.......................................................................Energy Chain
26.............................................................Operations Trouble Shooting
26-27..................................................................Identifying your hand control
26-27..................................................................Reset Instructions
28-29..................................................................Console Trouble Shooting Guide
Table of Contents

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
Initial Steps
Warranty Information, Safety Procedures, Receiving Responsibilities
Xybix is dedicated to helping you achieve your project goals. This manual and guide is to be used as an
aide to help users identify the parts, features and types of consoles available to Xybix customers. Should
further questions arise that cannot be addressed by this manual, please contact our Customer Service
professionals. They are ready to help!
Warranty Information
Xybix Dispatch Console Limited Warranty Information
Warranty Terms and Conditions
Defects in Xybix manufactured products and components covered by this warranty and found during the
applicable warranty period (see below) will be repaired or replaced (at Xybix’s sole option) upon prompt
notice from the original buyer. Troubleshooting tasks (as outlined in the Buyer’s responsibility clause below)
must be performed before product repair or replacement will be provided. Repairs, substitute products or
replacements of equal or higher value used to resolve a warranty claim will in no way extend the applicable
warranty period applied to the original product. Xybix will assume responsibility for all shipping and return
shipping expenses of any defective product covered by this
warranty.
This warranty does not apply to:
• Normal wear and tear and consumable items such as light bulbs
• Xybix products which have undergone unauthorized modifications or reconfiguration
• Products subject to improper use or conditions including negligence, accident or alterations
• Products damaged by AC power disturbances
• Any account not paid in full
• Matching of color, grain or texture
WARRANTY PERIOD
Limited Lifetime Warranty
Except as listed below, any defective Xybix manufactured components will be replaced at no charge for as
long as the original purchaser owns the product. Labor and all associated expenses for defective products
covered by this warranty will be provided to the original buyer for three years from the date of acceptance
or beneficial usage whichever occurs first.
Limited Term Warranty
Lift columns, electronic controls, switches, heating devices and all moving parts found to be defective, will
be replaced or repaired (at Xybix’s option) for the first three years of original ownership. This warranty
includes parts, labor and shipping costs.

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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BUYER’S RESPONSIBILITY
The execution of this warranty requires the cooperation of the buyer with Xybix. The buyer agrees to
perform basic troubleshooting tasks to determine the nature of the defect (and quickly self correct –
if possible) with assistance from Xybix customer service before Xybix personnel will provide on-site
assistance. In the event that Xybix personnel must provide on-site assistance and the product failure or
defect is found to have resulted from items to which this warranty does not apply, the buyer agrees to
reimburse Xybix for all expenses resulting from the warranty claim. Expenses include, but are not limited
to: product, shipping, installation, transportation and accommodations. An hourly labor rate will be applied
for work performed. Xybix makes no other express or implied warranties to any product except as stated
above, and in particular, makes no warranty or claim of merchantability or fitness for a particular purpose.
Product repair or replacement is the buyer’s exclusive remedy for any and all product defects except as
outlined in the foregoing warranty.
Safety Instructions
At Xybix, the safety of our customers and installers is a top priority. Please follow all safety instructions
under all circumstances.
• Opening and service of electronic components must be carried out by trained personnel only.
• If product malfunctions i.e. the development of smoke, odors or unusual noises, all system
components need to be turned off and all tables connected or power cables need to be disconnected.
• The duty cycle printed on the control box plate may not be exceeded.
• Power cables must not be exposed to pinching, bending to less than 2” radius, or tensile stress.
• Modification of the control box or the hand control is not recommended and will void any warranty.
• ErgoPower tables are not to be operated in an explosive atmosphere!
• When operating tables, the operator must watch to ensure the table will not come into contact
with other objects (i.e. chairs, bins, etc).
• ALWAYS disconnect the power cables before plugging and unplugging the motor and hand
control cables.
Console Maintenance and Procedures
• In case of a malfunction, contact Customer Service at: 800.788.2810, so we can better serve you.
Please try to identify the components, part numbers and gather as much information regarding the
problem as possible.
• In the case a part needs to be exchanged, we will ship it at no cost while you are still under warranty;
however, to avoid being charged for the replacement components, please return the old ones to us within
30 days. You will find a return label inside the box where the new part is ready for use.
• When the replacement part has arrived to your office, please call to let us know. We will either show you
how to properly exchange the pieces or we will schedule a time for one of our installers to go in and repair
it for you.
WELCOME TO YOUR XYBIX FURNITURE
Additional Safety Note
As with any moving object, failure to
operate according to instructions may
cause hazardous situations for
persons and equipment!

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
Customer Receiving Responsibilities
Very few items we ship every year are damaged; however, occasional damage does occur. If there is a problem with
a shipment, it will save all parties time and money if these procedures are followed carefully, as many items shipped
are heavy and are shipped by common carrier (truck). Your help is greatly appreciated.
DO NOT LET THE TRUCK DRIVER INTIMIDATE YOU OR PREVENT YOU FROM CHECKING FOR HIDDEN
DAMAGE. IF THEY TRY TO DO THIS, CALL US (303-683-5656) ON THE PHONE AND PUT THE DRIVER ON
THE PHONE LINE.
PLEASE NOTE: THE DISCOVERY OF HIDDEN DAMAGE IS YOUR RESPONSIBILITY AND MUST BE DONE AT
THE TIME OF DELIVERY!
OPEN the shipment and INSPECT the shipment while the truck driver is there. Check for hidden damage regardless
of whether or not the shipment appears in good condition. If you do not check for hidden damage and mark it on the
bill of lading, you will be responsible for any damage.
IT IS YOUR RESPONSIBILITY TO BE AT THE DELIVERY LOCATION OR HAVE SOMEONE THERE TO UNLOAD
AND SIGN FOR THE SHIPMENT AT THE TIME THE TRUCKING COMPANY SAYS THEY WILL BE THERE. IF
THERE IS VISIBLE DAMAGE, DO NOT UNLOAD THE SHIPMENT WITHOUT CALLING XYBIX FIRST.
Open all boxes and containers and let us know the extent of any damage. If a part needs to be replaced we may
have you keep the shipment and replace the part at your option.* You may be instructed to refuse severely damaged
items, and make note of damage on the bill of lading.
While most truck drivers are helpful and will try to accommodate you, again remember, that they do not have
to help you unload the freight unless you have paid for and made previous arrangements for a lift gate. They
have to be courteous and allow you to inspect the merchandise. You can be courteous to them by unloading the
shipment in a timely manner.
While shipping damage is never the consignee’s (customer’s fault), we request that you allow us to offer a
reasonable solution on minor damage as opposed to complete product replacement or refund as most items
are shipped by truck with a large freight cost. If there is hidden damage and you sign for and accept the
shipment, describe the damage in detail and write it on the bill of lading.
If the item has major damage and cannot be repaired, and/or it has been damaged severely and you do not want
it repaired and you simply want a new product, refuse the item and we will ship you out a new product. If an item is
refused because of damage, make the truck driver note the specific damage on the bill of lading, just as you would if
you had accepted it. If you are refusing the item, again, make sure you do so before it is unloaded from the truck and
before the trucking company leaves. If a shipment is unloaded and you decide to return it for any reason, then you
will be responsible for return shipping cost.
If you are refusing a shipment because of damage, call Xybix at 800-788-810 while the trucking company is there,
and ask for someone that can help you with a freight claim on an order you just received from us. We will assist you
before the truck leaves, in case we need any additional information.

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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Welcome to your Console
A General Overview – Console Features, Helpful Hints, Console Operation
Our consoles are the perfect furniture for use in public safety/911 dispatch centers, help desk call centers
and virtually any venue where 24/7 mission critical operations are conducted. Numerous studies have
shown that an employee operating within a comfortable, safe and low stress environment will have the
capacity to reach a much higher level of productivity and yield greater quality output. Let’s review some of
the product features on your console.
Console Features
In the following section, we will be discussing common features found on Xybix’s furniture. Although some
features are optional and may not be found on your particular console. The features discussed will include:
My Climate (optional)
Heater (optional)
Lighting (optional)
Rollervision
Data Dock (optional)
Hand Control (surfaces)
Optional I-Fit® Software
WELCOME TO YOUR XYBIX FURNITURE

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
My Climate
Optional MyClimate feature is a user friendly personal climate control located on top of the front work sur-
face. This controller is an energy saving motion detector. It turns all functions off if there is no presence
for 15 minutes, resumes when occupant returns. As indicated on the reverse side of the control, users can
adjust their fan speed, dim one or both lights, turn “on” or “off” Status Indicator light, turn “on” or “off” forced
air heat or heat pad.
Personal Heater
The personal heater feature will be located under your console, just beneath the cross bar toward the back
of the station. Personal heating options include 1000w forced heat or radiant 90w floor mat.

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
Task Lighting
Trillium Personal Task Light
The 3.7 watt single LED personal task light with “on”
or “off” switch located on the bottom of the head. This
light is compatible with the MyClimate light dimming
feature.
This light will be mounted to your work surface or
attached behind your monitors (to Rollervision®).
Features
• This LED light is both practical and space
saving. Offering consistent bright lighting to
any console.
• The Trillium light has parabolic lens with an
optic diffuser to brighten.
• Double articulating arm provides
simple movement and easy stay-put
positioning.
• Lamp head stays cool to touch and can be
aimed for precise light

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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Task Lighting Cont...
I-Bar LED Task Light
The I-Bar LED Desk Lamp is a compact space-saving
design with maximum adjustability.
Providing over 15,000 hours of illumination, this slim
LED lamp provides the equivalent of 30-40 watt
incandescent bulb.
With four steps of dimming, the I-Bar is a great
keyboard lighting option.
WELCOME TO YOUR XYBIX FURNITURE

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
Rollervision®
Rollervision® is patented by Xybix. This focal depth adjustment feature, allows for up to 6 computer
monitors to seamlessly glide (at the same time) on ball bearing wheels in a forward and reverse motion,
allowing user’s effortless adjustment in their monitor focal viewing plane.
Features
• All monitors move simultaneously to achieve the
optimal focal depth for each user.
• Reduces eye strain.
• Easily add and reposition monitors.
• Smooth, whisper-quiet gliding operation.

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
Data Dock
Data Dock is a flip-open configurable data port located on the
keyboard worksufrace.
Flips open for easy user access and closes flush to desktop
surface.
Allowing users to add/change keyboards, mice and other personal
input devices without having access to the CPU unit.
The cable management channel at the back edge of the keyboard
surface allows for easy cable changes. All wiring is concealed and
organized, eliminating dangling cords and clutter.
Data Dock Cable Port Options
PS2 Port
RJ11
RJ45
USB Port
Ext Cable PS2 Panel Mount
for Datadock
(used for keyboard and mouse extension)
Ext Cable USB Type A to Type A
Panel Mount for Datadock
(used for multiple computer devices)
Datadock - Panel Mount RJ11
CAT3 Coupler (used for phone)
Datadock - Panel Mount RJ45 CAT5
Coupler (used for data)

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
Hand Controls
While there are a variety of options available in Xybix’s Hand Controls, most of our current consoles offer
a recessed, independent front and rear control. The number displayed on the hand control is worth noting.
Users can revert their console back to their desired height setting using this number.
Discussed later in this document will be trouble
shooting for hand controls and surface movement.
Rear Control
Front Control
Note:
If you are having trouble operating your
console, i.e. only one side is adjusting.
Please STOP immediately and see our
trouble shooting section.

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
I-Fit Ergonomic Software
Xybix’s patent pending I-Fit® Software is an optional feature available on any Xybix console. This software
will allow users to adjust their console according to current ANSI-HFES100-2007 Ergonomic Standards.
A color coding scheme identifies optimum positions with a green icon, acceptable range of adjustment
positions are indicated by a yellow icon and positions outside the acceptable range are designed with a red
icon.
The I-Fit® Software program records the table usage by each individual user based on log-in name and
password. Discussed later in this document will be trouble
shooting for hand controls and surface movement.
• Workers of all sizes from the 5th to 95th percentile get precise ergonomic height-adjustment with
Xybix’s patent pending I-Fit®Personal ErgonomicAdjustment Software.
• Once established, optimum individual heights for the keyboard and monitor surfaces are easily
achieved using I-Fit®.
• Upon login, software identifies the individual’s unique settings and enables the precise
achievement of the setting with a simple “click and hold” of the mouse. Each worker can
instantly adjust any station to his/her personal ergonomic settings with effortless precision.
• Key features include: simple and precise color indicator, management reporting and sit/stand
reminder signal.
Features

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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WELCOME TO YOUR XYBIX FURNITURE
Helpful Hints
MyClimate Controls
MyClimate is personal climate control for Xybix’s ergonomic consoles. MyClimate should be located on
the main keyboard surface; it is equipped with a motion activated sensor located on the base of the con-
troller. In order for the hand control to properly work, please ensure that it is facing the user and that there
is nothing obstructing the sensor on the lower, front part of the controller.
Air Flow Control Knob
Motion Activated
Sensor
Dimmable Task
Lighting Control Dimmable Task
Lighting Control
Optional Status
Indicator Light Optional heat control
Air Speed
To adjust the air speed and flow of the MyClimate personal control fan, turn the knob, located on the hand
control in a clockwise motion. The further to the right you turn the knob, the higher the airflow.

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WELCOME TO YOUR XYBIX FURNITURE
Heat Control
To turn “on” or “off” the heat on your console, find the push button that shows three wavy lines, located
on the MyClimate hand controller. Simply press this button to turn on the heating feature of your console.
Please note, this feature will also turn off if no motion is detected at the console for more than 15min.
Lighting Adjustment
Similar to the fan feature, to adjust the lighting at your console, find the two knobs labeled with the small
light bulb located on the MyClimate hand controller. You will need to turn these knobs in a clockwise
motion. This will dim and brighten your task lighting. The further to the right you turn the knob, the
brighter the task light will become. Likewise, the further you turn the knob to the left (counter clockwise),
the more dim your lighting will become.
Filter Maintenance
The MyClimate system is equipped with air filters, similar to car vent filters, which trap and lock dust and
debris. From time to time, these filters need to be cleaned and replaced. Xybix has made this easy, with
removable filters that can simply be washed.
First, ensure your fan speed is in the “off” position. Remove the blue fiber filter clean by soaking in a warm
soapy water mixture for approximately 5min, then rinse with cool water. After the filter is dry, replace the
filter as it was found.
This lighting feature can also
be operated manually without
My Climate by use of the “on/
off” switch located near the
LED bulb at the head of the
light.

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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Console Operation
Operating your Xybix console will be easy and effortless.
Xybix consoles offer two separate work surfaces, a front and a rear. The rear surface will contain
Rollervision®, the focal depth adjustment feature, as well as any lighting features attached to the rear arc.
Attached to Rollervision®will be your computer monitors (as noted earlier, Rollervision®allows for up
to 6 monitors to be seamlessly adjusted with one simple forward and reverse movement). Located under
your monitors, on the rear work surface will be your MyClimate personal fan. (If applicable this is also
where the CPU hangers are located).
The front surface, is the work surface closest to the user; this is where your keyboard and mice will be
located, as the optional data dock, cup holder and hand controls.
WELCOME TO YOUR XYBIX FURNITURE
Trillium LED Task Lighting
*Compatible with MyClimate
MyClimate Hand Control
*Controls lighting, heat and air
Forced Air Heater
*Compatible with MyClimate
Open Space
within primary reach zone,
for accessing personal items or
reference materials
4 Step dimmable I-Bar
LED Task Light
Swing out Cup Holder
Basic Console Components and Features
Recessed Hand Controls
MyClimate Cooling Fan

Xybix Systems, Inc. • 8207 SouthPark Circle • Littleton, CO 80120 • 800.788.2810 • www.xybix.com
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Console Movement
Your console can be operated by use of the hand controls located on the front work surface. The rear con-
trol, controls the rear or back surface only. The front control, controls the front surface only. When press-
ing the “up” arrow, you will find the surface moving in the upward motion. Likewise, when pressing the
down arrow, the surface will move downward.
Optimal ergonomic settings for your console can be achieved by following
the ANSI/HFES 100-2007 Ergonomic Standards.
WELCOME TO YOUR XYBIX FURNITURE
Helpful Hint on Console Operation
Xybix hand controls, display a two or three digit number when adjusting the work surfaces.
This number can be easily referenced when multiple users operate the same console.
Users should make note of their optimal ergonomic number
and reference it for future console operation.