04
Tech support based in the USA!
Operating hours are 8:00 am - 4:30 pm PST (M-F).
1. Why isn't my device charging?
A. Check cable is connected properly and securely.
B. Check the panel is getting adequate sunlight.
C. Check the surface of the panel is clean and clear of debris.
2. Why won't my solar panel reach the maximum rated power output?
The rated power of the solar panel is a value calculated under STC, or standard test
conditions with a surface temperature of 25C, air mass of 1.5, and a solar intensity of
1000W/m².
Under actual use the solar panel will be affected by the sun's intensity and angle.
3. Is my solar panel waterproof?
The solar panel has a rating of IP67. While it is resistant to water and rain, it is not water-
proof and should not be left outside in constant wet conditions.
Frequently Asked Questions
Warranty
Limited Warranty
These after-sales polices apply to Yoshino Technology, Inc. (Yoshino) products
purchased directly from YoshinoPower.com or authorized resellers in North America and
are provided only to the original purchaser of the product.
By using your Yoshino product, you agree to be bound by these terms. If you do not
agree or are not eligible for these terms of use, do not use your Yoshino product and
return to the place of purchase or contact us within seven days to obtain a refund in
accordance with our return policies.
What is Covered
Under this limited warranty, Yoshino Technology, Inc. warrants that each product will be
free from defects in material and workmanship for a period of 12 months from the date
the product is purchased or delivered to the purchaser. This limited warranty is contin-
gent on the purchaser registering the product on Yoshino’s website or contacting
Yoshino customer service to create an activation using the purchase receipt or accept-
ed proof of purchase.
Limited Warranty
These after-sales polices apply to Yoshino Technology, Inc. (Yoshino) products
purchased directly from YoshinoPower.com or authorized resellers in North America and
are provided only to the original purchaser of the product.
By using your Yoshino product, you agree to be bound by these terms. If you do not
agree or are not eligible for these terms of use, do not use your Yoshino product and
return to the place of purchase or contact us within seven days to obtain a refund in
accordance with our return policies.
What is Covered
Under this limited warranty, Yoshino Technology, Inc. warrants that each product will be
free from defects in material and workmanship for a period of 12 months from the date
the product is purchased or delivered to the purchaser. This limited warranty is contin-
gent on the purchaser registering the product on Yoshino’s website or contacting
Yoshino customer service to create an activation using the purchase receipt or accept-
ed proof of purchase.
Note:
This warranty applies only for customers who purchased their product on Yoshino's
website or Yoshino authorized retailers. Do not use your product until you have read the
terms of the warranty.
