NEC UX5000 User manual

Important Notes
• Turn the page for a complete list of part numbers.
• If you are not familiar with the voice mail features, read the INTRAMAIL FEATURE GLOSSARY
(PAGE 20).
UX IntraMail Specifications
Default Mailbox Number Assignments
Mailbox Type Mailbox Category Mailbox Numbers
Announcement Routing 09-32
Call Routing 01-08
Directory Dialing None
Distribution None
Subscriber Station 1-512
Group 1-32
Total Mailboxes 576 (32 Routing + 512 Station + 32 Group)
Capacities (Maximum)1
Answering Tables. . . . . .100
Dial Action Tables . . . . .500 Voice Prompt Languages . . . . . . . . . 20 [3] Voice Mail Ports. . . . 16 [4]2 Voice Storage Hrs. .16 or 32
1Brackets [ ] indicate the default unlicensed capacity. See DEMO MODE (PAGE 7) for more.
2Memory Expansion Daughter Board (P/N 0911060) required for more than 8 ports.
UX IntraMail Manual
P/N O913240
Rev 4, June 23, 2008
Printed in U.S.A.
01.01
IntraMail
Features
For additional resources, visit ux5000 on the web at http://www.necux5000.com.
IntraMail
Installation IntraMail
Programs
Empowered by Innovation

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the UX5000. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:
NEC Unified Solutions, Inc.
4 Forest Parkway
Shelton, CT 06484
www.necunifiedsolutions.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No
representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be
liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent
of NEC Unified Solutions, Inc.
©2008 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.
UX IntraMail Part Numbers
Part Number Description
UX IntraMail Models
UX IntraMail, 16 Hours
0911026
0910505 VMDB Daughter Board 16 Hour1UX IntraMail CompactFlash Card
UX IntraMail, 32 Hours
0911026
0910506 VMDB Daughter Board 32 Hour1UX IntraMail CompactFlash Card
1Voice storage capacity is with the default 3 languages installed.
2Memory Expansion Daughter Board (P/N 0911060) required for more than 8 ports.

Table of Contents
UX IntraMail Manual Table of Contents ◆i
Table of Contents
Chapter 1:
IntraMail Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing the UX IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Before Installing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part 1: Powering Down the UX5000 and Removing the CCPU Blade . . . . . . . . . . . . . . . . 2
Checking the CPU LEDs and Powering Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Removing the CCPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Part 2: Installing the IntraMail Voice Mail Daughter Board (VMDB) . . . . . . . . . . . . . . . . 4
Installing the IntraMail VMDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Part 3: Reinstalling the CCPU Blade and Powering Up The UX5000. . . . . . . . . . . . . . . . . 5
Reinstalling the CCPU Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Powering Up The UX5000 and Checking the CCPU LEDs . . . . . . . . . . . . . . . . . . . . . 6
Voice Storage Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Licensed Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
IntraMail Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Basic IntraMail Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Other IntraMail Programming You Should Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enabling Additional Extension (Subscriber) Mailboxes . . . . . . . . . . . . . . . . . . . . . . . 10
Some Common IntraMail Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
About the Common Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Automated Attendant Call Routing Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Application 1: Having the Automated Attendant Answer Outside Calls. . . . . . . . . . . . . . 12
Application 2: Set Up Separate Day and Night Greetings . . . . . . . . . . . . . . . . . . . . . . . . . 13
Application 3: Provide Unique Day and Night Dialing Options for Callers . . . . . . . . . . . 14
Application 4: Manual Night Mode Control of the Automated Attendant . . . . . . . . . . . . 15
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
IntraMail Maintenance Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing the IntraMail VMDB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Upgrading the VMDB Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 2:
IntraMail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How To Use This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
IntraMail Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Hangup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Repeat Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Announcement Mailbox Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
The Default Mailbox and Routing Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table of Contents
ii ◆Table of Contents UX IntraMail Manual
Customizing an Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Auto Attendant Direct to Voice Mail (DVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Auto Attendant Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Automated Attendant, Built-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Automated Attendant Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Automatic Routing for Rotary Dial Callers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Bilingual Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Broadcast Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Call Forward to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox . . . . . . . . . . . . . 66
Logging Onto a Subscriber Mailbox while Listening to the Greeting . . . . . . . . . . . . . 66
Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Caller ID and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Caller ID with Return Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Dial Action Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Directory Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Extension Name Programming and Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Additional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using a Group Mailbox as a Directory Dialing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 88
Dialing Options Available while Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Dialing Options Available when more than one Employee has the Entered Name . . . 91
Directory Dialing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Distribution List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Distribution Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Email Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Extension Hunting to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Fax Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Flexible Answering Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Flexible Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Flexible Mailbox Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Flexible Numbering Plan Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
2-Digit Extension Numbering Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Go to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Table of Contents
UX IntraMail Manual Table of Contents ◆iii
Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Group Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Department Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Understanding Group Mailbox Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Programming a Department Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Hang Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Additional Options While Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Extension Display while Listening to a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Live Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Log Onto Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Remote Log On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Mailbox Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Master Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Message Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Message Forward to Multiple Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Message Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Message Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
How Message Notification Works to Normal Numbers. . . . . . . . . . . . . . . . . . . . . . . 165
How Message Notification Works to Digital Pager Numbers . . . . . . . . . . . . . . . . . . 165
Programming that Applies to All Types of Message Notification . . . . . . . . . . . . . . . 166
Unique Programming for Non-pager Message Notification. . . . . . . . . . . . . . . . . . . . 167
Unique Programming for Digital Pager Message Notification . . . . . . . . . . . . . . . . . 168
Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Message Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Message Reply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Message Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Message Storage Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Modem, Built-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Multilingual Voice Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
How the UX5000 Handles Language Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Dialing a Digit to Switch Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Setting the Prompt Language and Interface for Trunks and Mailboxes. . . . . . . . . . . 184

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iv ◆Table of Contents UX IntraMail Manual
Multiple Company Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Subscriber Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Logging Onto a Subscriber Mailbox while Listening to the Greeting . . . . . . . . . . . . 189
Announcement Mailbox Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Park and Page / Automated Attendant Direct to Voice Mail. . . . . . . . . . . . . . . . . . . . . .194
Park and Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Automated Attendant Direct to Voice Mail (DVM). . . . . . . . . . . . . . . . . . . . . . . . . . 194
Programming Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Quick Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Record and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Record and Send a Message to Multiple Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . .205
Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
Screened vs. Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Screened Transfer and Inactive Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Screened Transfer Operation Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
Single Digit Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
System Reinitialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Time and Date with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Transfer to a Department Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Undefined Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231
Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Screened vs. Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Unscreened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Unscreened Transfer Operation Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Voice Mail Overflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Programming DIL Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Programming Incoming Ring Group Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Programming Department Group STRF and UTRF Overflow . . . . . . . . . . . . . . . . . 236
Voice Response System (VRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
Volume Control with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Chapter 3:
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Introduction to Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Before You Start Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
How To Use This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Program 15: Extension, Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
15-01: Basic Extension Data Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
15-01-01: Extension Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

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15-01 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Program 47: IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
47-01: IntraMail System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
47-01-01:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
47-01-02: IntraMail Master Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
47-01-03: Subscriber Message Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
47-01-04: Non-Subscriber Message Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
47-01-05: Message Backup/Go Ahead Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
47-01-06:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
47-01-07: Digital Pager Callback Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
47-01-08: Delay in Dialing Digital Pager Callback Number . . . . . . . . . . . . . . . . . . . 246
47-01-09: Wait Between Digital Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . 246
47-01-10: Wait Between Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . 247
47-01-11: Wait Between Busy Non-Pager Callout Attempts. . . . . . . . . . . . . . . . . . . 247
47-01-12: Wait Between RNA Non-Pager Callout Attempts. . . . . . . . . . . . . . . . . . . 247
47-01-13: Wait for Answer Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . 248
47-01-14: Number of Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
47-01-15: Send Pager Callout Until Acknowledged . . . . . . . . . . . . . . . . . . . . . . . . . 248
47-01-16: Name Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
47-01-17: IntraMail Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
47-01 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
47-02: IntraMail Station Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
47-02-01: Mailbox Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
47-02-02: Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
47-02-03: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
47-02-04: Message Playback Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
47-02-05: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
47-02-06: Message Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
47-02-07: Recording Conversation Beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
47-02-08: Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
47-02-09: Auto Attendant Direct to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
47-02-10: Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
47-02-11: Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
47-02-12: System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
47-02-13: Dialing Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
47-02-14: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
47-02-15: Directory List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
47-02-16: Station Mailbox Language Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 256
47-02-17: Enable Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
47-02-18: Paging Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
47-02-19: IntraMail Dialing Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
47-02-20: Enable Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
47-02-21: Email Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
47-02-22: Message as Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
47-02 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
47-03: IntraMail Group Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260
47-03-01:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
47-03-02: Group Mailbox Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
47-03-03: Group Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
47-03-03: Routing Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
47-03 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
47-06: Group Subscriber Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

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47-06-01: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
47-06-02: Message Playback Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
47-06-03: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
47-06-04: Message Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
47-06-05: Recording Conversation Beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
47-06-06: Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
47-06-07: Auto Attendant Direct to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
47-06-08: Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
47-06-09: Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
47-06-10: System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
47-06-11: Dialing Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
47-06-12: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
47-06-13: Directory List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
47-06-14: Station Mailbox Language Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 268
47-06-15: Enable Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
47-06-16: Paging Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
47-06-17: IntraMail Dialing Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
47-06-18: Enable Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
47-06-19: Email Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
47-06-20: Message as Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
47-06 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
47-07: IntraMail Routing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
47-07-01:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
47-07-02: Routing Mailbox Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
47-07-03: Routing Mailbox Language Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 273
47-07-04: IntraMail Dialing Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
47-07 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
47-08: Call Routing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276
47-08-01: Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
47-08-02: Screened Transfer Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
47-08-03: Time Limit for Dialing Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
47-08-04: Fax Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
47-08-05: Fax Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
47-08 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
47-09: Announcement Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
47-09-01: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
47-09-02: Repeat Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
47-09-03: Hang Up After . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
47-09 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
47-10: IntraMail Trunk Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
47-10-01: Answer Table Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
47-10-03: Trunk Language Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
47-10-04: IntraMail Dialing Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
47-10 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
47-11: IntraMail Answer Table Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284
47-11-01: Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
47-11-02: Override Mailbox Category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
47-11-02: Override Mailbox Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
47-11-03: Default Mailbox Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
47-11-03: Default Mailbox Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
47-11-04: Next Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
47-11 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Table of Contents
UX IntraMail Manual Table of Contents ◆vii
47-12: IntraMail Answer Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287
47-12-01: Schedule Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
47-12-02: Answering Mailbox Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
47-12-02: Answering Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
47-12-03: Day of the Week . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
47-12-04: Start Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
47-12-05: End Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
47-12-06: Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
47-12-07: Schedule Start Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
47-12-08: Schedule End Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
47-12 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Type 1 (Day of the Week) Answer Schedule Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Type 1 (Day of Week) Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Type 2 (Range of Days) Answer Schedule Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Type 2 (Range of Days) Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Type 3 (Date) Answer Schedule Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Type 3 (Date) Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
47-13: IntraMail Dial Action Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295
47-13-01: Dial Action Table Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
TRF Action - Screened Transfer (1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
UTRF Action - Unscreened Transfer (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
REC1 Action - Quick Message With Greeting (3). . . . . . . . . . . . . . . . . . . . . . . . . . . 297
REC2 Action - Quick Message Without Greeting (4) . . . . . . . . . . . . . . . . . . . . . . . . 298
LOGON Action - Log Onto Voice Mail (5). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Hang Up Action (6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
GOTO Action - Go to Mailbox (7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
UND Action - Undefined Routing (0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
47-13-01: Dial Action Table Numbers (Data) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Caller Dialed Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Ignore Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
No Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Pause. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
47-13 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
47-15: Routing Directory Dialing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . .305
47-15-01: Minimum Number of Letters Required . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
47-15-02: Directory List Number to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
47-15-03: Extension Name Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
47-15-04: Unscreened or Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
47-15-05: Screened Transfer Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
47-15-06: Time Limit for Dialing Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
47-15-07: Fax Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
47-15-08: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
47-15-09: Fax Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
47-15 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
47-16: IntraMail Language Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
47-16-01: Language List Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
47-16 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
47-17: Routing Distribution Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
47-17-01: Distribution List Member Mailbox Category . . . . . . . . . . . . . . . . . . . . . . 311

Table of Contents
viii ◆Table of Contents UX IntraMail Manual
47-17-02: Distribution List Member Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . 311
47-17 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
47-18: SMTP Setup for Email Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-18-01: Enable SMTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-02: SMTP Server Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-03: SMTP Port Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-04: SMTP Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-05: SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-06: SMTP Username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-07: SMTP Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-08: SMTP EMail Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-17-09: SMTP Reply-To Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
47-18 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
47-19: POP3 Login Setup for Email Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . .314
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
47-19-01: POP3 Server Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
47-19-02: POP3 Port Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
47-19-03: POP3 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
47-19-04: POP3 Username. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
47-19-05: POP3 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
47-19 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

UX IntraMail Manual IntraMail Installation ◆1
IntraMail
Setup
Chapter 1:
IntraMail Installation
Installation
Installing the UX IntraMail
Installing the UX IntraMail
Before Installing
The installation guidelines in this manual are a supplement to the detailed instructions provided in your
UX5000 Hardware Manual. Review your UX5000 hardware manual thoroughly before using these guide-
lines to install UX IntraMail.
There are three major parts to installing the UX IntraMail:
●PART 1: POWERING DOWN THE UX5000 AND REMOVING THE CCPU BLADE (PAGE 2)
●PART 2: INSTALLING THE INTRAMAIL VOICE MAIL DAUGHTER BOARD (VMDB) (PAGE 4)
●PART 3: REINSTALLING THE CCPU BLADE AND POWERING UPTHE UX5000 (PAGE 5)
When you are done with the initial installation:
●Turn to PROGRAMMING (PAGE 8) and set the UX5000 programs required for IntraMail to function.
●Review SOME COMMON INTRAMAIL APPLICATIONS (PAGE 11). These applications may save you time during the
initial IntraMail setup.
●Use MAINTENANCE (PAGE 17) if you need to remove the IntraMail Voice Mail Daughter Board (VMDB)
from the CCPU blade. This section also shows you how to use the IntraMail Update Utility to update the
voice prompts stored on the IntraMail CompactFlash card.
●Read the front and back of the cover for UX IntraMail part numbers and basic capacities.
Figure 1: UX IntraMail

Installation
2◆IntraMail Installation UX IntraMail Manual
Part 1: Powering Down the UX5000 and Removing the CCPU Blade
Checking the CPU LEDs and Powering Down
Before powering down, you must check the CCPU blade LEDs.
1. Carefully check the CCPU LEDs (Figure 2: Checking the CCPU LEDs).
1a. Make sure that LED1 (the Run LED) is the only LED flashing on the CPU.
(LED1 flashes green 1/2 second on and 1/2 second off.)
1b. If any other LEDs on the CPU are flashing, wait until they stop.
1c. If you turn off the UX5000 while LEDs other than LED1 are flashing, data could become
corrupted as the UX5000 powers down.
2. Turn the power switch to OFF (0).
Figure 2: Checking the CCPU LEDs
3. Wait about 5 seconds for the UX5000 to shut down.
3a. The blue LED adjacent to the power switch will go out.
Power
Switch Power
LED Run
LED Off Off Off

Installation
UX IntraMail Manual IntraMail Installation ◆3
IntraMail
Setup
Removing the CCPU
Now that the UX5000 is powered down, you can remove the CCPU blade from the chassis.
To remove the CCPU blade:
1. Take adequate anti-static precautions.
1a. You should always wear a grounded wrist strap when installing or removing UX5000 blades.
1b. Be sure the wrist strap is attached to a known electrical service ground (such as the earth ground
lug on the UX5000 chassis).
1c. Discharge any built-up static electricity by touching the chassis earth ground lug.
2. Loosen (turn counterclockwise) the two thumbscrews that secure the CCPU blade to the chassis.
3. Carefully pull out the CCPU blade and lay it on a flat, anti-static surface.
Figure 3: Removing the CCPU

Installation
4◆IntraMail Installation UX IntraMail Manual
Part 2: Installing the IntraMail Voice Mail Daughter Board (VMDB)
Installing the IntraMail VMDB
To install the IntraMail Voice Mail Daughter Board (VMDB):
1. Install the plastic stand-offs (Figure 4: Installing the IntraMail VMDB).
1a. Included with the IntraMail VMDB are four plastic stand-offs (spacers).
1b. You must install one stand-off in each corner of the IntraMail VMDB.
1c. Be sure to install the stand-offs from the back (underneath) side of the blade. Once installed, the
IntraMail VMDB card must face up.
2. Position the IntraMail VMDB over the XXX connector on the CCPU.
3. Push the VMDB into the XXX connector and be sure the standoffs snap into place.
3a. Push the corners of the IntraMail VMDB down so the spacers lock into the CPU
4. Insert the IntraMail CompactFlash through the slot in the CCPU blade front panel.
Figure 4: Installing the IntraMail VMDB
Caution
The IntraMail CompactFlash Card is not hot-swappable. Do not insert or remove the
CompactFlash Card with power applied.

Installation
UX IntraMail Manual IntraMail Installation ◆5
IntraMail
Setup
Part 3: Reinstalling the CCPU Blade and Powering Up The UX5000
Now that the VMDB is installed, you can reinstall the CCPU blade into the chassis and power up the
UX5000.
Reinstalling the CCPU Blade
To reinstall the CCPU Blade:
1. Take adequate anti-static precautions.
1a. You should always wear a grounded wrist strap when installing or removing UX5000 blades.
1b. Be sure the wrist strap is attached to a known electrical service ground (such as the earth ground
lug on the UX5000 chassis).
1c. Discharge any built-up static electricity by touching the chassis earth ground lug.
2. Carefully line up the CCPU blade with the card guides in the chassis.
3. Plug the CCPU blade into the chassis and ensure that the blade is firmly seated in the backplane.
4. Tighten the two thumbscrews that secure the CCPU blade to the chassis.
4a. Take care not to overtighten the thumbscrews.
Figure 5: Reinstalling the CCPU

Installation
6◆IntraMail Installation UX IntraMail Manual
Powering Up The UX5000 and Checking the CCPU LEDs
To power up the UX5000:
1. Turn the power switch to On (1).
1a. The blue LED adjacent to the power switch goes on.
2. Wait about three minutes for the UX5000 to boot. After the UX5000 boots:
2a. LED1 (the Run LED) will be flashing slowly.
(LED1 flashes green 1/2 second on and 1/2 second off.)
2b. You’ll see the time, date, extension number, and soft keys in the keyset displays.
3. Go to Part 4: IntraMail Programming on the next page..
Figure 6: Checking the CCPU LEDs
Power
Switch Power
LED Run
LED Off Off Off

Installation
UX IntraMail Manual IntraMail Installation ◆7
IntraMail
Setup
Voice Storage Capacity
The voice storage capacity of UX IntraMail is determined by the CompactFlash card installed on the VMDB
daughter board. The choices are:
Licensing
Demo Mode
After UX IntraMail powers up for the first time, it will run in the Demo Mode. This means:
●All 16 voice mail ports are functional.
●Multilingual Voice Prompts provides 20 languages, although only three are loaded on the IntraMail
CompactFlash card.
Licensed Mode
When the Demo Mode period expires, UX IntraMail will run in the Licensed Mode. This means that unless
additional licenses are purchased and installed:
●4 voice mail ports are functional.
●Multilingual Voice Prompts provides 3 languages:
- English
- Canadian French
- Mexican Spanish.
UX IntraMail Models
Part Number Description
UX IntraMail, 16 Hours
0911026
0910505 VMDB Daughter Board 16 Hour1UX IntraMail CompactFlash Card
UX IntraMail, 32 Hours
0911026
0910506 VMDB Daughter Board 32 Hour1UX IntraMail CompactFlash Card
1Voice storage capacity is with the default 3 languages installed.
2Memory Expansion Daughter Board (P/N 0911060) required for more than 8 ports.
Important Licensing Notes
• After the demo period, the demo mode will automatically cancel. Any licensing you have added will
automatically take effect.
• See the UX5000 Parts List available in the www.necux5000.com Dealer Area for more on the available
licensing options.

Programming
8◆IntraMail Installation UX IntraMail Manual
Programming
IntraMail Programming
Basic IntraMail Programming
47-01-17: INTRAMAIL STARTING PORT
Set the IntraMail starting port number.
- This must be an unassigned port.
- To avoid conflicts, you should use the last 16 ports for IntraMail. The assignment in this
option is the first (lowest numbered) of those last 16 ports.
- For example, in a 64-port UX5000 consider starting at port 49.
- Licensing determines the number of available ports.
- By default, the IntraMail starting port is not assigned.
16-02-01: DEPARTMENT GROUP ASSIGNMENT FOR EXTENSIONS
Assign the IntraMail extensions to a unique Department Group (e.g., 2).
- These are the extensions that correspond to the ports reserved by the starting port assignment
in the previous step.
- No other extensions should be in this group.
- These extensions are the extensions the UX5000 assigns to the IntraMail VMDB.
- Do not use Department Group 1.
- The extensions should be consecutive.
- Be sure to set up the Department Group in order. (For example, the first extension should be
order 1, the second order 2, etc.).
✔By default, all extensions are in Department Group 1.
11-07-01: DEPARTMENT GROUP PILOT NUMBERS
Assign the Pilot Number for the IntraMail Department Group (e.g., 700).
✔By default, there are no Pilot Numbers assigned.
45-01-01: VOICE MAIL INTEGRATION OPTIONS, VOICE MAIL DEPARTMENT GROUP NUMBER
Enter the Department Group you assigned in step 1 above (e.g., 2).
✔By default, there is no Department Group assigned.
15-03-01: SINGLE LINE TELEPHONE BASIC DATA SETUP - SLT SIGNALING TYPE
For each IntraMail extension, enter 0(DP).
✔By default, this option is 1 (DTMF).
15-03-03: SINGLE LINE TELEPHONE BASIC DATA SETUP - TERMINAL TYPE
For each IntraMail extension, enter 1.
- This allows IntraMail to receive voice mail commands dialed from UX5000 extensions.
1. Specify the IntraMail starting port.
2. Assign the IntraMail extension numbers to a unique Department Group.
3. Assign a master number to the IntraMail Department Group.
4. Specify the Department Group used for IntraMail.
5. Set the dialing type to Dial Pulse (DP) for each IntraMail extension.
6. Set the terminal type for each IntraMail extension.

Programming
UX IntraMail Manual IntraMail Installation ◆9
IntraMail
Setup
✔By default, this option is 0.
15-07-01: PROGRAMMING FUNCTION KEYS
Voice Mail keys are code 77.
The additional data is normally the number of the extension you are programming.
- Keysets can also have Voice Mail keys for Virtual Extensions, a co-worker, or an uninstalled
extension (for Message Center operation).
- Extension users can use Service Code 851 to set up their own Voice Mail keys.
✔By default, there are no Voice Mail keys assigned.
1. 22-02-01: INCOMING CALL TRUNK SETUP
Assign Service Type 4to each trunk you want to be a DIL.
- Make a separate entry for each Night Service mode.
✔By default, trunks are Service Type 0 (Normal).
2. 22-07-01: DIL ASSIGNMENT
For each trunk you designated as type 4above, enter the first (lowest) voice mail extension number
as the DIL destination.
- These are the extensions you assigned to the IntraMail Department Group in step 2 on the
previous page.
- Make a separate entry for each Night Service mode.
✔By default, there are no DIL destinations programmed.
Other IntraMail Programming You Should Check
1. 15-03-05: SINGLE LINE TELEPHONE BASIC DATA SETUP, EXTERNAL REVERSE
Disable (0) External Reverse for each voice mail port.
✔By default, this option is disabled (0).
2. 15-03-06: SINGLE LINE TELEPHONE BASIC DATA SETUP, EXTENSION REVERSE
Disable (0) Extension Reverse for each voice mail port.
✔By default, this option is disabled (0).
3. 15-03-09: SINGLE LINE TELEPHONE BASIC DATA SETUP, CALLER ID FUNCTION FOR EXTERNAL MODULE
3. Disable (0) External Module Caller ID for each voice mail port.
✔By default, this option is disabled (0).
4. 16-01-08: DEPARTMENT GROUP BASIC DATA SETUP, MINIMUM QUEUING NUMBER OF EXTENSION GROUP CALL
Set up unlimited queuing (1) when all voice mail ports are busy.
✔By default, this option is 0 (no queuing).
5. 45-02-01: NSL OPTION SETUP - SEND DTMF TONES OR 6KD MESSAGES
Enable (1) the 6KD Message.
- This enables the NSL messages between the UX5000 and IntraMail.
✔By default, this option is 0 (DTMF).
6. 45-02-03: NSL OPTION SETUP - SEND 51A MESSAGES
Enable (1) the 51A Message.
- This enables the NSL call status messages that are required for Make Call and Message Noti-
fication callouts.
✔By default, this option is 0(disabled).
7. Program Voice Mail keys on UX5000 extensions.
8. To have the IntraMail Automated Attendant answer outside calls, set up DILs to voice mail.
1. Be sure to check the following additional IntraMail programming.

Programming
10 ◆IntraMail Installation UX IntraMail Manual
Enabling Additional Extension (Subscriber) Mailboxes
1. 47-02-01: MAILBOX TYPE (PAGE 252)
Enter (1) the set the mailbox as a personal mailbox.
✔By default, mailboxes 1-512 are personal mailboxes.
2. 47-02-02: MAILBOX NUMBER (PAGE 252)
Assign an extension number to the selected mailbox.
- To make programming easier, associate a mailbox number with a station port. For example,
mailbox 1 corresponds to port 1, which in turn corresponds to extension 301.
✔By default, mailboxes 1-64 are assigned to extensions 301-364.
See the UX5000 Software Manual for additional voice mail programming.
1. Use the following two programs to activate more extension mailboxes.