Siemens Hicom 300 optiset E Standard User manual

Hicom 300
AnalogueTelephone
s

2
Introduction ..............................................................................................4
Standard Features ...................................................................................5
Internal and External Dialling ...................................................................5
Dialling the Switchboard ...........................................................................5
Call Transfer .............................................................................................6
Enquiry Call ..............................................................................................7
Toggle Between Calls ...............................................................................8
8 Way Conference ....................................................................................9
Call Pick Up............................................................................................10
Call Back ................................................................................................11
External Line Reservation ......................................................................13
Call Diversion Features ........................................................................14
Fixed Call Forwarding.............................................................................14
Variable Call Forwarding.........................................................................16
PIN Features ..........................................................................................17
Electronic Telephone Lock......................................................................17
Mobile Class of Service..........................................................................18
Follow Me ...............................................................................................19
Optional Features ..................................................................................20
Individual Abbreviated Dialling................................................................20
System Abbreviated Dialling...................................................................21
User Guide

3
User Guide - Cont’d
Stored Number Redial............................................................................22
Timed Reminder.....................................................................................23
Night Service..........................................................................................24
Quick Reference ......................................................................................24

4
Introduction
This guide is designed to assist extension users on a Siemens Hicom 300
Communications System to use all authorised features.
Your extension may not be authorised ∗∗
∗∗
∗to use all features. The Siemens
representative can confirm features that are available to you.
Yourextensionmayalsobesubjecttotrunkbarringthusrestrictingwhereyou
may dial.
AvarietyofanalogueinstrumentsareavailableforuseontheHicom300.e.g.-
Venus - Analogue telephones
euroset - Analogue range of telephones
Please refer to the separate instruction manuals for the euroset range of
telephones.
∗∗
∗∗
∗- authorised features are those features that your company has designated
for your use and may vary from extension to extension.
Transfer key
The Transfer key on your telephone may be marked as Ror ¤.
RECALL

5
Internal and External Dialling
Dialling Another Extension
- lift handset, listen for internal dial tone
- dial the required extension number
Dialling an External Number
- lift handset, listen for internal dial tone
- dial line access code (code is normally 0)
- dial the required external number
VV
VV
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
Standard Features

6
CallTransfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace handset.
If called party does not answer
- press Transfer key
- internal dial tone is heard briefly
- you are now connected to the original call
Transfer to a Free Extension (Call not Announced)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when you hear ring tone, replace handset.
The call has now been transferred. If the ringing extension does not answer
within a predetermined time the call will automatically be transferred back to
your extension.
Transfer to a Busy Extension
- press Transfer key, listen for internal dial tone
- dial the required extension number
- when you hear busy tone, replace handset.

7
CallTransfer - Cont’d
Thecallhasnowbeentransferredtothebusyextension.Ifthebusyextension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call
will automatically be transferred to your extension.
Enquiry Call
This feature allows you to hold an existing call, dial another extension or even
an external number, conduct a conversation without the original caller
overhearing and then return to the original caller.
Activate Enquiry Call
- press Transfer key, listen for internal dial tone
- dial the required extension number or dial 0and then
the required external number
- conduct your conversation
- press Transfer key to return to the original call
You may use the Toggle facility to switch between the original and 3rd party
calls. In each case the other party is automatically placed on hold.

8
Toggle Between Calls
You have a call on the line and wish to make a second call and want to toggle
between both calls.
Activate Toggle
- you are engaged on a call
- press Transfer key, listen for internal dial tone
- dial the required extension or external number preceded
by 0for outside line
- when 2nd party answers press Transfer key, listen for internal
dial tone
- dial ∗∗
∗∗
∗27
- you may now toggle between the two parties by pressing
Transfer key
VV
VV
VThe waiting party cannot hear your conversation.

9
8Way Conference
Thisfeatureallowsyoutobringupto7partiesintoanexistingconversationon
your extension. The 7 parties could be external, internal or a mix of both.
Activate an 8 Way Conference
- you are engaged on a call
- press Transfer key, listen for internal dial tone
- dial the required extension or 0and the external number
- press Transfer key
- dial ∗∗
∗∗
∗31
- conference tone is heard and 3 parties are connected.
Repeat the procedure to add more parties to the conference.
Consult with an internal or external party when busy with a conference
- press Transfer key, listen for internal dial tone
- dial the required extension or 0and the external number
- consult with party
- press Transfer key
- you are now reconnected to the conference.

10
Call Pick Up
Thecallpickupfeatureallowsyoutoansweranyringingextensioninyourpick-
up group from your telephone.
Activate Call Pick Up
An extension within your pick-up group is ringing
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗33
- you will now have answered the call

11
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
- called extension is busy
- dial ∗∗
∗∗
∗22
- confirmation tone is heard
- replace handset
Thesystem will automatically callyou back when bothyour extension and the
called extension are free.
- lift handset
- ring tone is heard as the required extension is rung
Shouldyoufailtoanswera Call Back thatyouhaveactivated,thesystemwill
automaticallycancelthefeatureafterringingyourextensionforapredetermined
time.
Activate Call Back - No answer
- called extension does not answer
- dial ∗∗
∗∗
∗22
- confirmation tone is heard
- replace handset
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lift handset
- ring tone is heard as the required extension is rung

12
Call Back - Cont’d
Cancel Call Back (Before Ring Back)
- lift handset
- dial # 22
- confirmation tone is heard
- replace handset

13
External Line Reservation
Should you dial 0for a line and receive busy tone, i.e. all lines are busy, you
may reserve the first line to become free for your use.
Activate External Line Reservation
You have dialled 0foranexternallineand receive a busytone,do not replace
the handset.
- dial ∗∗
∗∗
∗22
- listen for confirmation tone
- replace handset
When an external line becomes free your extension will ring.
- lift handset
- internal dial tone is heard
- Dial 0for the line and required external number.

14
Fixed Call Forwarding
Your line can be forwarded to a fixed destination for answering.
This can be to either a Digital, analogue extension or external number.
Programme or Change Fixed Call Forwarding
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗11
- dial required extension number or 0and external number
- listen for confirmation tone
- replace handset
The Fixed Call Forward destination has now been permanently programmed.
Calls will now go to the Fixed Call Forward destination immediately.
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Deactivate Fixed Call Forwarding
- lift handset
- dial # 10
- listen for confirmation tone
- replace handset
When Fixed Call Forward destination has been programmed but deactivated
it will serve as Call Forward No Answer i.e. If your extension rings for longer
than a predetermined time it will automatically divert to the Fixed destination.
Call Diversion Features

15
Fixed Call Forwarding - Cont’d
Reactivate Fixed Call Forwarding
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗10
- listen for confirmation tone
- replace handset
Calls will now go to the Fixed Call Forward destination immediately.
Cancel Fixed Call Forwarding
- lift handset, listen for internal dial tone
- dial #11
- listen for confirmation tone
- replace handset
A new destination number must now be programmed before Fixed Call
Forwarding can be used again.

16
Variable Call Forwarding
This is a temporary Call Forwarding feature which allows you to divert all your
calls to an destination of your choice and will override your Fixed Call
Forwarding destination.
Programme Variable Call Forwarding
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗10
- dial required extension number or 0and external number
- listen for confirmation tone
- replace handset
Whenyouliftthehandset,specialdialtonewillbeheardtoremindyouthatthe
feature is activated.
Cancel Variable Call Forwarding
- lift handset
- dial # 10
- listen for confirmation tone
- replace handset
Calls will now ring as normal on your extension.
Your Fixed Call Forward destination will now be restored.

17
ElectronicTelephone Lock
This feature allows you to lock your extension, by dialling your PIN, which
prevents unauthorised use of your extension. The PIN assigned to your
extension will be provided by your System Administrator.
Lock your Extension
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗21 and your PIN
- listen for confirmation tone
- replace handset
Your extension will now be restricted to local or internal calls only
Special dial tone will be heard to remind you that the feature is activated.
Unlock your Extension
- lift handset
- dial #21 and your PIN
- listen for confirmation tone
- replace handset
VV
VV
VYou will still be able to receive calls when your extension is locked.
PIN Features

18
Mobile Class of Service
ThisfeatureallowsyoutoactivateyourownClassofService(barringlevel)on
any extension.
Activate Mobile Class of Service
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗25 and your PIN
- listen for confirmation tone
- replace handset
Calls will now register against your name on the Telephone Management
System.
Cancel Mobile Class of Service
- lift handset, listen for special dial tone
- dial # 25
- listen for confirmation tone
- replace handset
VV
VV
VShould you forget to cancel your PIN at the remote extension,
contact the extension and ask them to dial # 25. The PIN will however
beautomaticallycancellediftheextensionisnotusedforapredetermined
time.

19
Follow Me
This feature allows you to activate call forwarding at a remote extension to
enable calls to follow you from extension to extension.
Activate Follow Me
Whenyouarriveattheremoteextensionwhereyouwishtoreceivecallsmade
to your extension.
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗25 and your PIN
- dial ∗∗
∗∗
∗10
- replace handset
Incomingcallstoyourextensionwilldiverttothisextension.Whenyouactivate
thisfeatureittransfersvariousfacilitiestothisextensione.g.BarringRestrictions,
Stored No. Redial etc.
Cancel Follow Me
At the remote extension
- lift handset, listen for internal dial tone
- first dial # 10 (this cancels your Call Forwarding)
- dial # 25 (this cancels your PIN)
- listen for confirmation tone
- replace handset
VV
VV
VShould you forget to cancel your PIN at the remote extension,
contact the extension and ask them to dial # 25. The PIN will however
beautomaticallycancellediftheextensionisnotusedforapredetermined
time.
The Call Forward can be cancelled from your own extension.

20
Individual Abbreviated Dialling
In addition to the System Abbreviated dialling lists you may programme 10
additional numbers, under the dial keypad digits 0-9, for your exclusive use.
Thesenumberswill,however,besubjecttoanytrunkbarringlimitswhichapply
to your extension.
Programme numbers
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗81
- enter digit (0-9) under which to store new number
- enter required external number (preceded by 0for outside line)
- replace handset
Dial numbers
- lift handset, listen for internal dial tone
- dial # 81
- enter digit (0-9) under which required number is stored
- wait whilst system dials the number
When you enter a number in a location that already has a stored number this
will be deleted and the new number accepted.
Optional Features