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LIMITED WARRANTY
MAINTENANCE
TROUBLESHOOTING INFORMATION
Manufacturer warrants, to the purchaser and subsequent owner during the warranty
period, every new product to be free from defects in material and workmanship
under normal use and service, when properly used and maintained, for a period of
three years from date of purchase by the end user. Zoeller batteries have a 3 year
warranty. Parts that fail within the warranty period, that inspections determine to be
defective in material or workmanship, will be repaired, replaced or remanufactured
atManufacturer'soption,providedhowever,thatbysodoingwewillnotbeobligated
toreplaceanentire assembly,the entiremechanismor thecompleteunit.No
allowance will be made for shipping charges, damages, labor or other charges
that may occur due to product failure, repair or replacement.
Thiswarrantydoesnotapplytoandthereshallbenowarrantyforanymaterial
or product that has been disassembled without prior approval of Manufacturer,
subjected to misuse, misapplication, neglect, alteration, accident or uncontrollable
act of nature; that has not been installed, operated or maintained in accordance
with Manufacturer's installation instructions; that has been exposed to outside
substances including but not limited to the following: sand, gravel, cement, mud,
tar,hydrocarbons,hydrocarbonderivatives(oil,gasoline,solvents,etc.),orother
abrasive or corrosive substances, wash towels or feminine sanitary products, etc. in
allpumpingapplications.Thewarrantysetoutintheparagraphaboveisinlieuof
all other warranties expressed or implied; and we do not authorize any representative
or other person to assume for us any other liability in connection with our products.
ContactManufacturerat,3649CaneRunRoad,Louisville,Kentucky 40211,Attention:
CustomerSupportDepartmenttoobtainanyneededrepairorreplacementofpart(s)
or additional information pertaining to our warranty.
MANUFACTURER EXPRESSLY DISCLAIMS LIABILITY FOR SPECIAL,
CONSEQUENTIALORINCIDENTALDAMAGESORBREACHOFEXPRESSED
ORIMPLIEDWARRANTY;ANDANYIMPLIEDWARRANTYOFFITNESSFOR
APARTICULARPURPOSEANDOFMERCHANTABILITYSHALLBELIMITED
TOTHEDURATIONOFTHEEXPRESSEDWARRANTY.
Some states do not allow limitations on the duration of an implied warranty, so the
above limitation may not apply to you. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
Thiswarrantygivesyouspeciclegalrightsandyoumayalsohaveotherrights
which vary from state to state.
1. Inspect and test the system for proper operations at least every 3 months.*
(a) Green"systemready"indicatorlightshouldbeon,indicatingACpower
is on and there are no alarm conditions.
(b) Unplugtheprimarypumpandthecontrollerfromthepowersupply.
(c) Fillthesumpwithwatertothe“on”levelfortheDCpump.Allowthepump
to run a few minutes.
(d) Thealarmwillsoundapproximately1secondafterthepumpstarts to
run.
(e) PushtheSilence/Resetbutton.Thealarmwillturnoff.
(f) Thepumpwillshutoffafterthewaterlevelisloweredandtheoat
drops to the "off" position.
(g) Holdsilence/resetbuttonfor3secondstoresetthecontrollerandclear
any alarms or indicators.
2. Plug the controller and the primary pump into the wall outlet.
(a) Theprimarypumpwillcomeon,lowerthewatertothenormal operating
level and shut off.
(b) Thebatterylightwillbeyellowwhencharging.Thechargerisreplacing
theenergyconsumedduringthetest.Thegreenlightwillcomeonafter
the charger has replaced the energy consumed during the test.
*Wetcellbatterieswaterlevelshouldbecheckedeverymonth.AGMbatteries
should not.
1. DC Pump won’t run.
(a) Checkforproperconnections.
(b) Checkallwireterminalpoints.Cleanifrequired.
(c) Checkforlowbattery.Servicebatteryifrequired.
(d) Check30ampfuseoncontroller(seeg.3).Iffuseisblown,replacewith
30 amp automotive blade fuse.
2. PumprunsbutpumpsverylittleornowaterwithoutACpower.
(a)Checkforlowbattery.Batterywillrechargeifgreenpower“on”lightindicates
powerhasbeenrestoredandtheoatswitchisintheoffposition.
(b) Ifimmediateusageisrequired,removeandreplacedeadbatterywitha
full recharged battery.
(c) Duetovaryingconditionsthepumpmaycontinuetorunonalowbattery
withoutsufcientpowertoremovewater.Pumpwillnotstoprunninguntil
battery is below minimum voltage.
(d)
Weak batteries can be recharged but may not store
sufcient energy for full service.A weak recharged battery can only
be detected by reduced pumping time or by professional load testing
equipment. If your emergency pump system is used frequently the battery
shouldbecheckedbyaqualiedbatterydealer.
3. Pump runs but pumps very little or no water.
(a)Verypumpisconnectedcompletely.
(b) Checktomakesurepumpweepholeisclearandunitisnotairlocked.
(c) Makesuredischargepipingisnotblocked.
4. Pump cycles too frequently.
(a) Checkpositionsofrubberstopsonoperationaloatrod.
(b) Adjustupperrubberoatstopasrequired.Recommendedforstandard
installation.
5. Float switch in “on” position for more than 3 seconds. Pump won’t run.
(a) Removepump.Checkforobstructioninpumppreventingimpellerfrom
rotating.
6. Pump runs, but pumps water intermittently.
(a) Pumpisairlocking.Checkowofwaterincomingtosump.Ifwateris
entering the sump at a high velocity creating a turbulent condition, a mixture
of air and water may cause a complete or partial air lock and reduce or
stoptheowofwaterinthedischargepipe.
(b) Bafetheincomingstreamofwatertoreduceturbulence.Divertingwater
stream against wall of basin usually corrects an air lock problem.
7. Water level stays high. DC Pump continues to run.
(a) Batteryislow.
(b) Ifpowerhasbeenrestoredandwaterinsumpremainshighcheckprimary
pump. Service if required.
(c) Afterseveralhoursthebatterywillberestoredtofullcharge.
8. Alarmsoundsduringbatteryrechargecycle.
(a) Tosilencealarmifalarmwillnotreset,unplugthechargerfrom115V
walloutlet,thendisconnecttheblackleadfromchargeronnegative(-)
battery post. Check battery. Replace if necessary. Reconnect and refer
toInstallation(step12).
NOTE:TheZControl®Cloud may provide additional information.
In instances where property damages are incurred as a result of an alleged product failure,
the property owner must retain possession of the product for investigation purpose.
© Copyright 2019 Zoeller®Co. All rights reserved.