Zoom 5350 User manual

Cable Modem/Router
with Wireless-N
USER MANUAL

NOTICE
This document contains proprietary information protected by copyright, and this Manual and all the accompanying
hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by
mechanical, electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no
warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness
for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the
hardware, software, and documentation without obligation to notify any person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2011
All rights reserved.
Safety Issues & Warnings
SAFETY
This equipment is designed with the utmost care for the safety of those who install and use it. However, special attention
must be paid to the dangers of electric shock and static electricity when working with electrical equipment. All guidelines
of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment.
WARNING: Risk of electric shock. Do NOT expose to water or moisture.
•The cable modem is a high-performance communications device designed for home and office environments.
•Do NOT use the cable modem outdoors. Keep the cable modem in an environment that is between 0°C and
40°C (between 32°F and 104°F).
•To avoid overheating the cable modem, do NOT place any object on top of the cable modem.
•Do NOT place the cable modem in a confined space.
•Do NOT restrict the flow of air around the cable modem.
•The manufacturer assumes no liabilities for damage caused by any improper use of the cable modem.
•Make sure the voltages and frequency of the power outlet matches the electrical rating labels on the power
cube.
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CONTENTS
OVERVIEW 4
1INSTALLING THE CABLE MODEM/ROUTER WITH WIRELESS-N 7
2SETTING WIRELESS SECURITY 15
WPA/WPA2 Security .......................................................................................................................... 16
Setting Up Security Using WEP ......................................................................................................... 18
3STATUS MENU OPTIONS 25
4BASIC MENU OPTIONS 33
5ADVANCED MENU OPTIONS 40
6FIREWALL MENU OPTIONS 54
7PARENTAL CONTROL MENU OPTIONS 62
8 WIRELESS MENU OPTIONS 70
9VPN MENU OPTIONS 88
APPENDIX A: HOW TO SET UP A WIRELESS NETWORK 98
APPENDIX B: TROUBLESHOOTING TIPS 105
APPENDIX C: IF YOU NEED HELP 106
APPENDIX D: COMPLIANCE 107

Overview
This User Manual provides instructions for connecting and configuring your Cable Modem/Router
with Wireless-N and setting up wireless and wired local area networks. It also includes details about
security, firewalls, VPNs (Virtual Private Networks) and administrative tasks.
If you have used the Quick Start flyer to set up your cable modem/router, establish an Internet
connection, and set up your local area network, you may choose to reference this User Manual for
advanced topics or to make changes to the settings you previously configured. If you haven’t
successfully set up your cable modem/router using the Quick Start, start with this manual’s Chapter
1: Installing the Cable Modem/Router with Wireless-N.
You can find Tips for setting up computers and other devices on a wireless network in Appendix A:
Tips for setting up computers and other devices on a wireless network. This appendix
supplements chapter 1.
If you want to make changes to the default WPA-PSK/WPA2-PSK security settings, please refer to
Chapter 2: Setting Wireless Security.
If you are like most users, you don’t need to read other chapters in this manual. You do want to read
other chapters if you are a network administrator or if you are using the Cable Modem/Router with
Wireless-N for gaming or something else that requires special settings.
You can skip to specific sections of this User Manual based on your intended use of the Cable
Modem/Router with Wireless-N. Each of the menu options in your Configuration Manager is
covered as a separate chapter in the remaining portion of the User Manual. Refer to the chart on the
next page to go to a specific menu option.
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Chapter Menu
Options
Go to this section if you
want to…
See
Page
3 Status troubleshoot problems with
the cable modem/router 25
4 Basic make some modifications
for more advanced uses 33
5 Advanced
make use of advanced router
features supported by the
cable modem/router
40
6 Firewall
configure the firewall
application to protect the
private LAN from attacks
from the WAN interface
54
7 Parental
Control
configure access policies or
rules to specific network
devices based on the time of
day and Internet contents
62
8 Wireless
configure and use the
wireless features supported
by the cable modem/router
70
9 VPN
enable the VPN protocol
and configure IPSec tunnels,
L2TP and PPTP server
options
88
Gaming
If you are using your router for gaming, you may need to make changes to the router’s firewall
setting for the game to work. This is done by setting up a DMZ or using port triggering so that
the cable modem/router’s firewall won’t block the other players from your system during your
gaming. The main difference between the methods is the amount of access someone has to your
system.
A DMZ allows access on all ports of the computer. Because of this, DMZ's are less secure and should
be used with caution on your computer. However DMZ’s work well with gaming stations since
security is not as much of an issue for gaming stations as it is for computers.
Port triggering works by sensing when data is sent out on a predetermined outgoing port and then
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automatically opening up the corresponding incoming port(s). It will automatically forward the traffic
on the incoming port to the computer that accessed the outgoing port. If your game uses one port to
send outgoing data and a different port (or ports) for incoming data, you may want to use port
triggering. You do not need to know the IP address of your gaming station to set up port triggering.
Once you’ve decided what type of security to use for gaming, you can set up that security using the
appropriate section of this manual:
•DMZ: For instructions on how to set up a DMZ, please refer to page 50.
•Port Triggering: For instructions on how to set up port triggering, please refer to page 48.
Setting up wireless security for the iPhone®, iPod touch®, and other wireless
devices
Appendix A discusses how to set up wireless security for the iPhone, iPod touch, iPad™and other
tablets, and other devices.
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1
Installing the Cable Modem/Router with
Wireless-N
This chapter provides basic instructions for connecting the hardware and configuring the Cable
Modem/Router with Wireless-N using the Zoom Configuration Manager. This chapter is almost
identical to the printed Quick Start.
Package Contents
Your package contains the following items:
•Cable modem/router
•Power cord
•Ethernet RJ-45 cable
•Quick Start flyer
•CD with User Manual
System Requirements
•You need to connect the cable modem/router to a cable modem service that uses any of the
popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak
with your cable service provider.
• To use this User Manual, you need a computer, an iPad or another tablet, or a game console.
If your cable service provider provided a cable modem starter kit, please continue below. If you don’t
have or choose not to use the cable modem starter kit from your service provider, go to How to
connect to a computer if you don’t have or choose not to use a cable modem starter kit below.
If your cable service provider provided a cable modem starter kit
Some cable service providers supply a cable modem starter kit that can be useful when you install
your cable modem. The kit may include a coaxial cable for connecting between a wall jack and your
cable modem. (These are also available at most electronics retailers.) The kit will include instructions,
and may also include a CD with software. If you receive a kit like this, we recommend that you read
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the kit’s instructions and use them to install your Zoom cable modem/router. This cable
modem/router is DOCSIS 3.0 certified by CableLabs, and connects like a normal cable modem.
You may be asked by your cable service provider to provide the serial number and Cable MAC
address, which are printed on the label on the bottom of the modem. Your cable service provider may
also ask for your cable modem’s model name and number, which is Zoom 5350. You will need to
plug in the cable modem/router’s power cord, connect to cable modem service using a coaxial cable,
and then connect to a computer using either the included Ethernet cable or the wireless feature (see
Using the Cable Modem/Router to Make a Wireless Connection).
Note: Please refer to the Hardware Connection section if you would like to see a diagram of the
back of the cable modem/router and a description of the connections.
After you have installed your Zoom cable modem/router and it has synchronized itself with the cable
network, your cable modem/router can connect your computer to the Internet.
Note: Allow 5 to 30 minutes to power up the first time because the cable modem/router must locate
and connect to the appropriate channels for communication. You’ll see the DS, US, and/or Online
modem lights flashing until the Online light stays steady green to signal success.
Now open your browser and go to a familiar Web site to check that the cable modem/router is
working.
If you want to connect the modem/router wirelessly to one or more devices, see
Connecting the Cable Modem/Router Wirelessly to Some Device.
If you want to connect additional computers/devices using the modem/router’s
Ethernet/LAN ports, please see Read This Only if You Are Connecting Additional
Computers and/or Other Devices to the Cable Modem/Router’s Ethernet ports.
If you want to configure advanced options, please refer to the Table of Contents at the
beginning of this User Manual to select a specific topic.
If you want to set up a wireless network, please refer to Appendix A: Setting Up Your
Wireless Network. (Most newer Windows 7, Vista, and XP computers with built-in
wireless networking capabilities do not require the installation of a wireless component. If
this is the case, you should set up that computer’s wireless connection if it isn’t already
configured using the Windows 7, Vista, or XP connect utility. See Appendix A for
instructions.)
How to connect to a computer if you don’t have or choose not to use a cable modem starter
kit
Note: You may be asked by your cable service provider to provide the serial number and Cable
MAC address, which are printed on the label at the bottom of the modem/router. Your cable service
provider may also ask for your cable modem’s model name and number, which is Zoom 5350.
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1Be sure your computer is on and the cable modem/router is unplugged.
Note: Please refer to the Hardware Connection section if you would like to see a diagram of
the back of the cable modem and a description of the connections as you read the following
steps.
2Connect one end of the coaxial cable to the cable outlet or splitter. Connect the other end of
the coaxial cable to the Cable connector on the rear panel of the cable modem. Hand-tighten
the connectors to avoid damaging them.
¾You can connect a coaxial cable between an open cable service wall jack and the cable
modem. (If no wall jack is available, you can use a coaxial T connector or splitter.)
¾Alternatively, there may already be a coaxial cable that is connected to service and that has
an open end for connecting to the cable modem/router.
3Plug the power cord into the AC IN connector on the rear panel of the cable modem/router
and into the electrical outlet. This turns the cable modem/router on. Check if the Power LED
lights up.
4For initial setup we recommend that you connect the provided Ethernet cable to any Gigabit
Ethernet port (GE / LAN 1, 2, 3, or 4) on the rear panel of the cable modem/router and
connect the other end to the Ethernet port on your computer. If you want to connect your
computer wirelessly instead, see Connecting the Cable Modem/Router Wirelessly to Some
Device.
Note: Allow 5 to 30 minutes to power up the first time because the cable modem must locate and
connect to the appropriate channels for communication. You’ll see the DS, US, and/or Online
modem lights flashing until the Online light stays steady green to signal success.
Now open your browser and go to a familiar Web site to check that the cable modem/router is
working.
If you want to connect the modem/router wirelessly to some device, see Connecting the
Cable Modem/Router Wirelessly to Some Device.
If you want to connect additional computers/devices using the modem/router’s
Ethernet/LAN ports, please see Read This Only if You Are Connecting Additional
Computers and/or Other Devices to the Cable Modem/Router’s Ethernet ports.
If you want to configure advanced options, please refer to the Table of Contents at the
beginning of this User Manual to select a specific topic.
If you want to set up a wireless network, please refer to Appendix A: Setting Up Your
Wireless Network. (Most newer Windows 7, Vista, and XP computers with built-in
wireless networking capabilities do not require the installation of a wireless component. If
this is the case, you should set up that computer’s wireless connection if it isn’t already
configured using the Windows 7, Vista, or XP connect utility. See Appendix A for
instructions.)
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Please note the following:
•Do not block the modem/router vents in any way.
•Do not use the modem where it’s very hot or very cold.
•Place the cable modem/router in a vertical orientation (using the “feet” at the bottom of the
unit to create a stable placement). The Power LED on the front panel should be at the top of
the unit.
Hardware Connection
GE/LAN1-4 USB RESET Cable ACIN
Port Description
GE 1-4
(Gigabit Ethernet 1-4
also known as LAN
1-4)
Four 10/100/1000 auto-sensing RJ-45 ports.
Connect devices on your LAN (Local Area
Network) such as a computer, hub or switch to
these ports.
USB The USB port is for manufacturer’s use only.
RESET
Use this button in the unlikely event that you want
to restore the default factory settings. This button
is recessed to prevent accidental resets of your
cable modem/router.
Cable Connect your coaxial cable line to this port.
AC IN Connect the supplied power cord to this port.
Connecting the Cable Modem/Router Wirelessly to Some Device
Your cable modem/router has wireless-N for WiFi®compatible connection to your computer
and/or other devices. The cable modem/router comes set up by default with WPA/WPA2 security,
and this can be changed if you like.
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