Zoomtak Telephonics ADSL X5 User manual

Quick Start
ADSL X5 Modem,
Gateway, Router, Firewall,
and 4-Port Switch
This Quick Start contains instructions for Windows PC users.
The User’s Guide on the CD also includes installation
instructions for Macintosh and Linux users, along with detailed
information about advanced features. The CD also contains a
Glossary of technical terms and Customer Support information.
About the ADSL X5
With four LAN ports (labeled 1, 2, 3, 4), the X5 lets you easily
connect up to four computers with Ethernet ports.
If one of your computers does not have an Ethernet port (or if you
have five computers you want to connect), the X5 also has a USB
port to support a single USB connection.
Note:
If your computers have Ethernet ports, we recommend you use
them to connect to the modem. Only use the X5 modem’s USB
port if one of your computers does not have an Ethernet port or if
you have used all of the modem’s LAN ports.
If you want to connect more than five computers to the Web, you
can plug a network device (such as a wireless access point, hub,
router, or switch) into one of the LAN ports to expand the
maximum number of Internet connections to 253.

2 ADSL X5 Quick Start
Package Contents
Your package contains the items shown below:
The CD contains the installation software, documentation,
warranty, and Customer Support information.
If anything is missing or damaged, please contact Zoom Customer
Support or whoever sold you the modem.
In addition, the package may include:
•Phone-jack adapter to adapt the phone cord to a particular
phone jack (certain countries only)
•ADSL line filter(s) (certain models only)
Zoom ADSL
X5 Modem
USB Cable
Phone Cord
Software
CD-ROM
Ethernet Cable
Power Cube

3
Before You Begin
Before you begin installing the X5 modem using this Quick Start,
you must have the following available to you:
•ADSL service enabled on your telephone line. To do this,
you need to sign up with an ADSL service provider. Once this
service is enabled, you should have an ADSL-enabled
telephone wall jack to plug the X5 modem into. (Your service
provider may refer to “ADSL service” as “DSL service.”)
•One or more Windows 98/Me/2000/XP computers that
you want to connect to the Internet. You can connect up to
four computers that have Ethernet ports to the X5 modem.
We recommend that you connect all of your computers using
Ethernet ports. If any of your computers do not have an
Ethernet port, you can purchase a Network Interface Card
(NIC) to add one. Alternately, you can connect one of your
computers using its USB port.
Note:
This document provides instructions for configuring Windows
computers only. If you have a Macintosh or a Linux computer,
please refer to the User’s Guide on the CD.
•[Optional] Network device: You can connect a network
device (such as a wireless access point, router, hub, or switch)
to the X5 modem. If you plan to connect a network device, be
aware that you must first connect at least one of your Windows
computers directly to the X5. This will be the computer on
which you will install the software and from which you will
configure the modem (as explained later in this Quick Start).
Note:
Because network devices can be set up in many ways, this
Quick Start provides general instructions about connecting a
network device to the X5. For information about setting up
your network device, see that device’s documentation.
•Additional Ethernet cables. These are only required if you
plan to connect more than one computer/network device with
an Ethernet port to the X5. (The X5 comes with one Ethernet
cable and one USB cable.)

4 ADSL X5 Quick Start
Quick Start Instructions
Installing the X5 involves four steps: Installing the Software,
Installing the Hardware, Establishing Communication, and
Connecting Additional Computers to the Internet.
Step 1: Installing the Software
Regardless of how many computers you plan to connect to the X5,
you only have to install the software on one of them.
This computer on which you install the software will also be the
first computer you physically connect to the X5. It will also be the
computer from which you configure the modem. (The hardware
connection and the modem configuration process are explained
later in this Quick Start.)
Determining which computer to install the software on depends on
how the computers will be connected to the X5:
•If all of your computers will be connected using their
Ethernet ports: You can install the software on any one of
these computers.
•If one of the computers will be connected using its USB
port and the rest using their Ethernet ports: You must
install the software on the computer with the USB port.
Because the back panel of the X5 modem has one USB port
and four LAN (Ethernet) ports, only one computer can be
connected using a USB port. Note, however, that we
recommend you connect your computers using Ethernet ports,
if possible.

5
•If you will be connecting a network device (such as a
wireless access point, router, hub, or switch): You must
install the software on a computer that will be directly
connected to the X5—preferably using the computer’s
Ethernet port. This means that if you have a network device,
you should choose a computer to connect to the modem (the
actual physical connection will be made later in this Quick
Start) and install the software on it. For most users, this will
probably be the computer that is closest to the ADSL-enabled
phone jack. If you were already planning to connect multiple
computers directly to the X5 (in addition to a network device),
review the previous two bullets to determine which computer
to install the software on.
You MUST install the software BEFORE installing the
hardware.
Important!
If you need to use the X5 modem’s USB option, you must remove
any existing USB modem drivers on your computer before
installing this software. On the desktop, click the Start button, and
then—depending on your computer—either click Control Panel,
or click Settings and then Control Panel. In the Control Panel,
double-click Add/Remove Programs. On the Add/Remove
Program Properties dialog box, select the USB modem you are
removing on the Install/Uninstall tab, click Remove, and then
click OK.
1
11
1Turn on your computer (if it is not on already).
2
22
2Insert the supplied CD into the CD-ROM drive of your
computer. The CD should start automatically and the
Language Selection screen should appear. (If the CD does
not start automatically, on the desktop, click the Start button,
click Run, and then type D:\setup.exe, where Dis the letter
of your CD-ROM drive.)

6 ADSL X5 Quick Start
3
33
3Select your language. The Main Menu screen opens.
4
44
4Click Installation Wizard.
5
55
5Click ADSL X5 Modem to start the software installation, then
click Next when prompted.
6
66
6When the installation is complete, click Finish, then click
Exit.
7
77
7Close any applications that may be open, then remove the CD
from the CD-ROM drive.
8
88
8Shut down the computer.
Congratulations! You have installed the software. Now, continue
with the next section, Installing the Hardware.

7
Step 2: Installing the Hardware
Be sure that you have already installed the software BEFORE
beginning this section.
1
11
1Shut down your computer (if it is not shut down already). This
is the computer on which you just installed the software.
2
22
2Connect the modem to either the computer’s Ethernet port or
USB port. You should only be connecting to the USB port if
your computer does not have an Ethernet port or if you plan
to connect five computers directly to the X5 modem.
¾If you are using an Ethernet port: Plug one end of the
Ethernet cable into one of the X5 modem’s LAN ports
(1, 2, 3, or 4) and plug the other end into your computer’s
Ethernet port.
Important!
Do not connect additional computers or a network device
(such as a wireless access point, router, hub, or switch) to
the other LAN ports at this time. These instructions will
let you know when to connect them.
¾If you are using a USB port: Plug one end of the USB
cable into the modem’s USB port and the other end into
your computer’s USB port.
The connection is made to the back panel of the modem.

8 ADSL X5 Quick Start
3
33
3Plug the included power cube into a power strip or wall outlet
and then into the modem’s power (PWR) jack.
Important!
Only use the power cube shipped with the X5. Other power
cubes may damage your hardware.
The PWR light on the front panel of the modem should
become steady on, and the ADSL light should blink once. If
the PWR light does not turn on, make sure there is power at
the wall outlet or power strip where you plugged in the power
cube.
4
44
4Turn the computer on. If you are using the USB port, you may
see a Found New Hardware box indicating the progression
of the installation. Typically no user action is necessary. If you
are using Windows XP, you may be required to click Next.
Depending on your operating system, you may also see a
Hardware Installation box or a Digital Signature Not
Found box. You can safely ignore these messages and click
Yes or Continue Anyway. If prompted, click Finish and/or
Yes to restart your computer to finish setting up your new
hardware.
5
55
5Plug one end of the supplied phone cord into the modem’s
ADSL jack and the other into the ADSL wall jack. The ADSL
light should blink and then become steady on. If it does not,
refer to Troubleshooting Tips on page 24.

9
6
66
6Phone filters are not absolutely required, but we HIGHLY
RECOMMEND that you install a filter on EVERY phone
and fax that is sharing the ADSL phone line. (Do not plug
a filter between the phone wall jack and the X5.) Phone filters
block the ADSL frequencies so that someone making a normal
phone call will not hear modem noise on the line. They also
keep phone conversations from interfering with ADSL
performance.
You may have received ADSL phone filters with your X5. If
you did not, or if you need more filters, they are available at
most retail stores that carry consumer electronics.
Plug each phone or fax cord into the filter’s PHONE end and
plug the filter’s LINE end into the wall jack.
Congratulations! You have installed the hardware. Now, continue
with the next section, Establishing Communication.
Step 3: Establishing
Communication
You must set up the X5 so that it can communicate with your
Internet service provider. To do this, you must use the Zoom
Configuration Manager.
1
11
1Log in to the Zoom Configuration Manager from the
computer on which you installed the X5 software:
a
aa
aOn your desktop, double-click the Zoom icon.
This icon should have been placed there automatically
when you installed the software earlier. (If the Zoom icon
is not there: Open your Web browser and, in its address
bar, type http://10.0.0.2 if you are using the Ethernet
port or http://10.0.0.3 if you are using the USB port,
then press the Enter key on your keyboard.)
Note:
Even though you are not yet configured to browse the
Internet, your Web browser can access the Web interface
of the X5 modem.

10 ADSL X5 Quick Start
b
bb
bOn the Enter Network Password dialog box, type the
following user name and password in the appropriate
boxes, then click OK. You must enter them using
lowercase letters.
User Name: admin
Password: zoomadsl
If you are not prompted for a User Name and Password,
do the following in this order: Recheck all connections;
restart the modem and computer; and reset the modem by
inserting a paper clip into the Reset pinhole in the center
of the modem’s back panel and holding it for five seconds.
Tip:
If you want to choose your own password, you can do so
later. For instruction on how to do this, see the User’s
Guide (located in PDF format on the CD).
The User Name and Password you enter here do not
serve the same purpose as any name and password that
your Internet service provider may have given you.
As you type your
password, it will
appear as bullets or
asterisks (depending
on your operating
system). This is to
protect your
password from being
seen by others.

11
2
22
2The Zoom Configuration Manager opens and displays its
Basic Setup page.
Use this Web page to configure the modem so it can connect
with your Internet service provider. You can configure the X5
manually or you can have the modem automatically configure
itself. Depending on your situation, do the following:
¾Select MANUALLY if one or both of the following are
true:
You already have the VPI, VCI, and Encapsulation
settings from your Internet service provider.
You have a static IP address that you plan use with the
X5. (Only those whose Internet service provider
instructs them to use a static IP address and advanced
users with special configuration needs will require
static IP addressing.)
To continue configuring the modem manually, skip the
rest of the steps in this section and follow the instructions
on page 15 (if you are NOT using a static IP address) or
on page 18 (if you have a static IP address).

12 ADSL X5 Quick Start
¾Select AUTOMATICALLY if neither of the special
circumstances mentioned above fits your situation. When
this option is selected, the screen changes to show
automatic configuration options. Do the following:
a
aa
aSelect the Enable option button, then click Save
Changes.
b
bb
bThe page changes to the Autodetect page and a Start
button appears. Click the Start button to begin the
automatic configuration. A message appears to let you
know that the current configuration, if any, will be lost
when the X5 configures itself. Click OK to dismiss
this message.
c
cc
cWait while the X5 modem searches for the correct
VPI, VCI, and Encapsulation settings and connects
with your Internet service provider. This may take a
few minutes because the modem must try various
combinations until it finds the settings that match your
service provider’s.
3
33
3Once the modem detects your settings, your VPI, VCI, and
Encapsulation settings will appear in the table on the
Autodetect page. Click the Encapsulation setting to continue
with the process.
Note:
If your Encapsulation setting is not found (that is, if “No
Encapsulation Protocol Detected” remains on the screen),
select the Disable option button, click Save Changes, then
click the Basic Setup icon at the top of the screen and try to
manually configure the modem, as explained in Configuring
the X5 Manually on page 15.
When your Encapsulation
setting appears, click it to
continue with the process.
(Note that yours may be
something other than
PPPoE.
)

13
4
44
4Depending on your Encapsulation setting, the following will
happen when you click it:
¾If your Encapsulation setting begins with PPP: You
will be prompted for your Login Name and Password.
Your Internet service provider should have given you a
User ID or Username (usually your email address or the
characters preceding the @ sign in your email address) and
a Password. Enter this information in the applicable boxes,
then click Save Changes. A screen appears to let you
know that the process was a success. Click Close to return
to the Autodetect page and notice that the
Encapsulation setting has changed from bold to regular
text. (These are NOT the same User Name and
Password you that you used earlier to open the Zoom
Configuration Manager.)
Tip:
If you do not know your Login Name and Password,
contact your service provider and tell them that you
misplaced the information.
¾If your Encapsulation setting begins with something
other than PPP: The EOA Interface—Add page will
open. Click Save Changes on this page (without changing
any settings on it). A screen appears to let you know that
the process was a success. Click Close to return to the
Autodetect page and notice that the Encapsulation
setting has changed from bold to regular text.
When the configuration
is complete, your
Encapsulation setting
will change from bold
to regular text.

14 ADSL X5 Quick Start
5
55
5On the Autodetect page, click Write Settings to Flash.
6
66
6Verify that your Internet connection is working. Open your
Web browser (i.e., Internet Explorer or Netscape Navigator)
and try to connect to a familiar Web address.
If you connect successfully, you are ready to browse the
Web from this computer!
Congratulations! You have established communication and
your computer is now connected to the Internet. If you want
to connect more computers or a network device to the X5,
continue with Connecting Additional Computers to the
Internet on page 21. Otherwise, you are done with this Quick
Start. Enjoy your X5!
Important!
Ifyou did not connect, see Troubleshooting Tips on
page 24.

15
Configuring the X5 Manually
Some users may need to configure the X5’s IP settings manually,
instead of having the modem automatically configure itself.
Typically, you would manually configure your modem if:
•You already have the VPI, VCI, and Encapsulation settings
from your Internet service provider.
•You have a static IP address that you plan to use with the X5.
If this is the case, skip this section and continue with Using
Static IP Addressing on page 18.
•The auto configuration process was unable to find your
settings.
Manually configuring the modem requires that you log in to the
Zoom Configuration Manager and enter information on its
Basic Setup page. (If you need help logging in, see page 9.)
1
11
1On the Basic Setup page, ensure that the MANUAL option
button is selected.
2
22
2Do the following, depending on whether you know your VPI,
VCI, and Encapsulation settings:
¾If your Internet service provider gave you the settings,
continue with step 3 below.
¾If you do not know the settings, refer to the ADSL
Internet Settings Tables beginning on page 31. Find
your service provider on the list and make note of its
settings. If there is more than listing for your service
provider, the most common one is labeled (1), the next (2),
and so on.
Tip:
If you are in the United States and your service provider is
not on the list, use the settings for Service Provider Not
Shown at the bottom of the table.

16 ADSL X5 Quick Start
3
33
3Select Enabled from the Current Connection drop-down
list. (That is, click the arrowhead at the far right of the box
to view the items in the list, then select Enabled.)
4
44
4Select your service provider’s Encapsulation setting from the
Encapsulation drop-down list. Depending on your selection,
do the following:
¾If your Encapsulation setting begins with PPP: Enter
your Username and Password in the boxes provided.
Your Internet service provider should have given you a
User ID or User Name (usually your email address or the
characters preceding the @ sign in your email address) and
a Password. (These are NOT the same User Name and
Password you that you used earlier to open the Zoom
Configuration Manager.)
Tip:
If you do not know your Username and Password,
contact your service provider and tell them that you
misplaced the information.
¾If your Encapsulation setting begins with 1483
Bridged or 1483 Routed: The Username and Password
boxes will automatically disappear from the page because
you do not need to enter this information. Continue with
step 5.
Important!
If you plan to use a static IP address, you must manually
configure the X5 from the WAN Configuration page and
not the Basic Setup page. For more information, see
Using Static IP Addressing on page 18. Typically, you
must make arrangements with (and pay) your Internet
service provider for a static IP address.
5
55
5In the VPI and VCI boxes, enter the settings for your service
provider.

17
6
66
6Click Save Changes and then Write Settings to Flash. Once
the process is complete, the X5’s ADSL light should remain
on steady (this should take about 15 seconds). If it does not,
refer to Troubleshooting Tips on page 24.
7
77
7Verify that your Internet connection is working. Open your
Web browser (i.e., Internet Explorer or Netscape Navigator)
and try to connect to a familiar Web address.
If you connect successfully, you are ready to browse the
Web from this computer!
Congratulations! You have established communication and
your computer is now connected to the Internet. If you want
to connect more computers or a network device to the X5,
continue with Connecting Additional Computers to the
Internet on page 21. Otherwise, you are done with this Quick
Start. Enjoy your X5!
If You Did Not Connect
If you did not connect and you are using settings provided by your
service provider, repeat steps 3–7 and make sure that you enter the
information correctly (especially your Username and Password, if
your Encapsulation begins with PPP). If you still cannot connect,
look up your provider in the ADSL Internet Settings Tables on
page 31 and try the setting(s) shown, if different.
If you did not connect and were using settings from the ADSL
Internet Settings Tables, return to the tables and find the next
most frequently used settings—those labeled (2) if you just entered
(1), or (3) if you just entered (2), and repeat steps 3–7.

18 ADSL X5 Quick Start
Using Static IP Addressing
If your Internet service provider’s Encapsulation setting is either
1483 Bridged or 1483 Routed, the X5 can be set for either a
Dynamic Host Configuration Protocol (DHCP) address (also
known as a dynamic IP address) or for a static IP address.
Because most Internet service providers use DHCP, the X5 is
set for dynamic IP addressing by default.
There is typically an extra charge for a static IP address, and you
usually have to make a special request to get one.
Important!
If you do not know what static IP addressing is or why you would
use it, you most likely do not need to change the default setting.
Only advanced users who specifically want to use static IP
addressing and/or those users whose IP provider specifically
instructed them to use static IP addressing should change this
setting.
1
11
1Click the Advanced Setup icon at the top of any page in the
Zoom Configuration Manager to open the Advanced
Setup page.
2
22
2Click the WAN Configuration button, located in the
Configuration group.

19
3
33
3Enter the appropriate information on the WAN
Configuration page. Use the table below as a guide.
For this setting… Do this…
Current
Connection
Select Enabled from the drop-down list.
(That is, click the arrowhead at the
far right of the box to view the items in
the list, then select Enabled.)
Encapsulation Select your service provider’s
Encapsulation setting from the
drop-down list.
VPI and VCI Enter the VPI and VCI settings for your
service provider. (If you do not know
these settings, refer to the ADSL
Internet Settings Tables starting on
page 31.)
Bridge and IGMP Ensure that Disabled is selected from
both drop-down lists.
IP Address and
Subnet Mask
Enter the values assigned to you by your
service provider for each.
Use DHCP Ensure that the Disabled option button is
selected.
Default Route Ensure that Enabled is selected from the
drop-down list.
Gateway IP
Address
Enter the value assigned to you by your
service provider.
Use DNS Ensure that the Disabled option button is
selected.
Primary DNS
Server
Enter the value assigned to you by your
service provider.
Secondary DNS
Server
If your service provider gave you a
second DNS server address, enter it.

20 ADSL X5 Quick Start
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44
4Click Save Changes on the WAN Configuration page.
5
55
5You are redirected automatically to the Basic Setup page.
Click Write Settings to Flash.
6
66
6Verify that your Internet connection is working. Open your
Web browser (i.e., Internet Explorer or Netscape Navigator)
and try to connect to a familiar Web address.
If you connect successfully, you are ready to browse the
Web from this computer!
Congratulations! You have established communication using
your static IP address and your computer is now connected to
the Internet. If you want to connect more computers or a
network device to the X5, continue with the next section,
Connecting Additional Computers to the Internet.
Otherwise, you are done with this Quick Start. Enjoy your X5!
Important!
Ifyou did not connect, see Troubleshooting Tips on
page 24.