ZyXEL Communications X2002 User manual

www.zyxel.com
www.zyxel.com
X2002
IP PBX
Copyright © 2010
ZyXEL Communications Corporation
Firmware Version 1.20
Edition 1, 06/2010
Default Login Details
LAN IP https://192.168.1.12
WAN IP https://172.16.1.1
User Name admin
Password 1234

About This User's Guide
X2002 User’s Guide 3
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the X2002 using the
web configurator.
Related Documentation
•QuickStartGuide
The Quick Start Guide is designed to help you get up and running right away. It
contains information on setting up your hardware connections.
• Web Configurator Online Help
Embedded web help for descriptions of individual screens and supplementary
information.
• Command Reference Guide
The Command Reference Guide explains how to use the Command-Line
Interface (CLI) and CLI commands to configure the X2002.
• Support Disc
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com for additional support documentation and
product certifications.
Documentation Feedback
Send your comments, questions or suggestions to: [email protected]
Thank you!
The Technical Writing Team, ZyXEL Communications Corp.,
6 Innovation Road II, Science-Based Industrial Park, Hsinchu, 30099, Taiwan.

About This User's Guide
X2002 User’s Guide
4
Need More Help?
More help is available at www.zyxel.com.
• Download Library
Search for the latest product updates and documentation from this link. Read
the Tech Doc Overview to find out how to efficiently use the documentation in
order to better understand how to use your product.
• Knowledge Base
If you have a specific question about your product, the answer may be here.
This is a collection of answers to previously asked questions about ZyXEL
products.
•Forum
This contains discussions on ZyXEL products. Learn from others who use ZyXEL
products and share your experiences as well.
Customer Support
Should problems arise that cannot be solved by the methods listed above, you
should contact your vendor. If you cannot contact your vendor, then contact a
ZyXEL office for the region in which you bought the device.
See http://www.zyxel.com/web/contact_us.php for contact information. Please
have the following information ready when you contact an office.
• Product model and serial number.
•WarrantyInformation.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.

Document Conventions
X2002 User’s Guide 5
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
Warnings tell you about things that could harm you or your device.
Note: Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The X2002 may be referred to as the “X2002”, the “device” or the “system” in
this User’s Guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example,
[ENTER] means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the
[ENTER] key. “Select” or “choose” means for you to use one of the predefined
choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For
example, Maintenance > Log > Log Setting means you first click
Maintenance in the navigation panel, then the Log sub menu and finally the
Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value.
For example, “k” for kilo may denote “1000” or “1024”, “M” for mega may
denote “1000000” or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other
words”.

Document Conventions
X2002 User’s Guide
6
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The X2002 icon is
not an exact representation of your device.
The X2002 Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router
Internet

Safety Warnings
X2002 User’s Guide 7
Safety Warnings
For your safety, be sure to read and follow all warning notices and
instructions.
• Do NOT use this product near water, for example, in a wet basement or near a
swimming pool.
• Caution: Risk of explosion if battery (on the motherboard) is replaced by an
incorrect type. Dispose of used batteries according to the instructions. Dispose
them at the applicable collection point for the recycling of electrical and
electronic equipment. For detailed information about recycling of this product,
please contact your local city office, your household waste disposal service or
the store where you purchased the product.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a
remote risk of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• ONLY qualified service personnel should service or disassemble this device.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble
over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device. Connect it to
the right supply voltage (for example, 110V AC in North America or 230V AC in
Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place
the product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might
cause electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the
power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor
to order a new one.
• Do not use the device outside, and make sure all the connections are indoors.
There is a remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm
your device.
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line
cord.

Safety Warnings
X2002 User’s Guide
8
• Warning! To avoid risk of electric shock, remove only one card at a time and do
not place fingers or objects inside the chassis. Cover empty slots with slot
covers.
This product is recyclable. Dispose of it properly.

Contents Overview
X2002 User’s Guide 9
Contents Overview
User’s Guide ...........................................................................................................................25
Introduction ................................................................................................................................ 27
How It Works ............................................................................................................................. 35
Tutorials ..................................................................................................................................... 41
Technical Reference ..............................................................................................................99
The Web Configurator .............................................................................................................101
Network Deployment ................................................................................................................111
Server ...................................................................................................................................... 125
Auto Provision ......................................................................................................................... 151
QoS .........................................................................................................................................167
Voice Mail ................................................................................................................................ 171
Phonebook .............................................................................................................................. 177
DSP Management ................................................................................................................... 185
Office Hours ............................................................................................................................. 189
Authority Group ....................................................................................................................... 193
Ring Group .............................................................................................................................. 225
Pickup Group ........................................................................................................................... 235
Click-To-Talk Group ................................................................................................................. 239
Group Access Code ................................................................................................................249
Outbound Line Group .............................................................................................................. 253
Auto-Attendant ......................................................................................................................... 287
LCR ......................................................................................................................................... 305
Group Management ................................................................................................................. 313
Call Services ............................................................................................................................ 323
ACD .........................................................................................................................................347
System Information ..................................................................................................................361
Status Observation ..................................................................................................................367
System Log .............................................................................................................................. 381
Call Detail Record (CDR) .........................................................................................................393
ACD Logs ................................................................................................................................ 403
Administrator Accounts .............................................................................................................411
Diagnostics .............................................................................................................................. 417
Inactivity Timer ......................................................................................................................... 425
................................................................................................................................................. 426
Remote Management ..............................................................................................................427
TFTP Management .................................................................................................................. 447
System File Maintenance ........................................................................................................449

Contents Overview
X2002 User’s Guide
10
License Control ........................................................................................................................ 457
Web Portal ............................................................................................................................... 463
IVR System .............................................................................................................................. 483
Troubleshooting ....................................................................................................................... 489
Product Specifications ............................................................................................................. 501