Grandstream Networks UCM6100 Series User manual

Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

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UCM6100 Series User Manual
Version 1.0.18.13
COPYRIGHT
©2018 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal
of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express
written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in
the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product
in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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UCM6100 Series User Manual
Version 1.0.18.13
GNU GPL INFORMATION
UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License
(GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM6100 Series User Manual
Version 1.0.18.13
Table of Content
DOCUMENT PURPOSE...........................................................................25
CHANGE LOG .........................................................................................26
Firmware Version 1.0.18.13................................................................................................................26
Firmware Version 1.0.18.12................................................................................................................26
Firmware Version 1.0.18.9..................................................................................................................26
Firmware Version 1.0.17.16................................................................................................................26
Firmware Version 1.0.16.20................................................................................................................28
Firmware Version 1.0.16.18................................................................................................................28
Firmware Version 1.0.15.16................................................................................................................28
Firmware Version 1.0.14.24................................................................................................................29
Firmware Version 1.0.14.23................................................................................................................29
Firmware Version 1.0.14.21................................................................................................................29
Firmware Version 1.0.13.14................................................................................................................30
Firmware Version 1.0.12.19................................................................................................................30
Firmware Version 1.0.11.27................................................................................................................31
Firmware Version 1.0.10.44................................................................................................................32
Firmware Version 1.0.10.39................................................................................................................32
Firmware Version 1.0.9.26..................................................................................................................33
Firmware Version 1.0.9.25..................................................................................................................33
Firmware Version 1.0.9.23..................................................................................................................33
Firmware Version 1.0.8.12..................................................................................................................34
Firmware Version 1.0.7.11..................................................................................................................35
Firmware Version 1.0.6.11..................................................................................................................35
Firmware Version 1.0.6.10..................................................................................................................35
Firmware Version 1.0.5.19..................................................................................................................36
Firmware Version 1.0.5.14..................................................................................................................36
Firmware Version 1.0.4.7....................................................................................................................36
Firmware Version 1.0.3.13..................................................................................................................37
Firmware Version 1.0.2.21..................................................................................................................37
Firmware Version 1.0.1.22..................................................................................................................38
WELCOME...............................................................................................39
PRODUCT OVERVIEW............................................................................40

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UCM6100 Series User Manual
Version 1.0.18.13
Technical Specifications .....................................................................................................................40
INSTALLATION ........................................................................................43
Equipment Packaging.........................................................................................................................43
Connect Your UCM6100.....................................................................................................................43
Connect The UCM6102 ..............................................................................................................43
Connect The UCM6104 ..............................................................................................................44
Connect The UCM6108 ..............................................................................................................45
Connect The UCM6116 ..............................................................................................................46
Safety Compliances............................................................................................................................47
Warranty .............................................................................................................................................47
GETTING STARTED ................................................................................48
Use the LCD Menu .............................................................................................................................48
Use the LED Indicators.......................................................................................................................50
Use the Web GUI ...............................................................................................................................51
Access Web GUI.........................................................................................................................51
Setup Wizard...............................................................................................................................53
Web GUI Configurations .............................................................................................................54
Web GUI Languages ..................................................................................................................54
Save and Apply Changes............................................................................................................55
Make Your First Call ...........................................................................................................................55
SYSTEM SETTINGS ................................................................................56
HTTP Server.......................................................................................................................................56
Network Settings ................................................................................................................................57
Basic Settings .............................................................................................................................57
DHCP Client List .........................................................................................................................66
802.1X.........................................................................................................................................67
Static Routes...............................................................................................................................69
Port Forwarding (UCM6102 only) ...............................................................................................71
OpenVPN............................................................................................................................................73
DDNS Settings ...................................................................................................................................75
Security Settings.................................................................................................................................77
Static Defense.............................................................................................................................77
Dynamic Defense........................................................................................................................80
Fail2ban ......................................................................................................................................81
SSH Access ................................................................................................................................83
LDAP Server.......................................................................................................................................84
LDAP Server Configurations .......................................................................................................84
LDAP Phonebook........................................................................................................................86

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UCM6100 Series User Manual
Version 1.0.18.13
LDAP Client Configurations ........................................................................................................89
Time settings ......................................................................................................................................91
Auto time updating ......................................................................................................................91
Set Time Manually ......................................................................................................................93
NTP Server .................................................................................................................................93
Office Time..................................................................................................................................94
Holiday ........................................................................................................................................95
Email Settings.....................................................................................................................................97
Email settings..............................................................................................................................97
Email Templates..........................................................................................................................99
Email Send Log.........................................................................................................................100
PROVISIONING .....................................................................................103
Overview...........................................................................................................................................103
Configuration Architecture for End Point Device ..............................................................................103
Auto Provisioning Settings................................................................................................................104
Discovery..........................................................................................................................................107
Uploading Devices List .....................................................................................................................109
Managing discovered devices: .........................................................................................................109
Global configuration.......................................................................................................................... 110
Global policy..............................................................................................................................110
Global Templates ......................................................................................................................119
Model configuration ..........................................................................................................................121
Model templates........................................................................................................................121
Model Update............................................................................................................................123
Device Configuration ........................................................................................................................124
Create New Device ...................................................................................................................124
Manage Devices .......................................................................................................................125
Sample Application ...........................................................................................................................132
EXTENSIONS.........................................................................................137
Create New User ..............................................................................................................................137
Create New SIP Extension .......................................................................................................137
Create New IAX Extension .......................................................................................................145
Create New FXS Extension ......................................................................................................149
Batch Add Extensions.......................................................................................................................154
Batch Add SIP Extensions ........................................................................................................154
Batch Add IAX Extensions ........................................................................................................157
Batch Extension Resetting Functionality..........................................................................................160
Search and Edit Extension ...............................................................................................................160
Export Extensions.............................................................................................................................161

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UCM6100 Series User Manual
Version 1.0.18.13
Import Extensions.............................................................................................................................161
Extension Details..............................................................................................................................169
E-mail Notification.............................................................................................................................169
Multiple Registrations per Extension ................................................................................................171
SMS Message Support.....................................................................................................................172
EXTENSION GROUPS...........................................................................173
Configure Extension Groups ............................................................................................................173
Using Extension Groups...................................................................................................................174
ANALOG TRUNKS ................................................................................175
Analog Trunk Configuration ..............................................................................................................175
PSTN Detection................................................................................................................................178
VOIP TRUNKS .......................................................................................181
VoIP Trunk Configuration..................................................................................................................181
Trunk Groups....................................................................................................................................191
Direct Outward Dialing (DOD) ..........................................................................................................193
SLA STATION ........................................................................................195
Create/Edit SLA Station....................................................................................................................195
Sample Configuration .......................................................................................................................196
CALL ROUTES ......................................................................................198
Outbound Routes .............................................................................................................................198
Configuring Outbound Routes ..................................................................................................198
Outbound Blacklist ....................................................................................................................201
PIN Groups ...............................................................................................................................202
Inbound Routes ................................................................................................................................206
Inbound Rule Configurations ....................................................................................................207
Inbound Route: Prepend Example............................................................................................209
Inbound Route: Multiple Mode ..................................................................................................210
Inbound Route: Inbound Mode BLF Monitoring ........................................................................212
Inbound Route: Import/Export Inbound Route ..........................................................................213
FAX Intelligent Route ................................................................................................................214
FAX with Two Media..................................................................................................................214
Blacklist Configurations.............................................................................................................214
CONFERENCE ROOM...........................................................................216
Conference Room Configurations.............................................................................................216
Join a Conference Call..............................................................................................................218

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UCM6100 Series User Manual
Version 1.0.18.13
Invite Other Parties to Join Conference ....................................................................................219
During The Conference.............................................................................................................220
Conference Schedule Configuration .........................................................................................221
Google Service Settings Support..............................................................................................225
Record Conference ...................................................................................................................227
IVR .........................................................................................................229
Configure IVR ...................................................................................................................................229
Black/White List in IVR .....................................................................................................................232
Create Custom Prompt.....................................................................................................................234
LANGUAGE SETTINGS FOR VOICE PROMPT....................................235
Download and Install Voice Prompt Package...................................................................................235
Customize Specific Prompt ..............................................................................................................237
VOICEMAIL............................................................................................238
Configure Voicemail..........................................................................................................................238
Access Voicemail..............................................................................................................................240
Leaving Voicemail.............................................................................................................................241
Extension Voicemail Count...............................................................................................................242
Voicemail Email Settings ..................................................................................................................242
Configure Voicemail Group...............................................................................................................243
RING GROUP.........................................................................................245
Configure Ring Group.......................................................................................................................245
Remote Extension in Ring Group.....................................................................................................248
PAGING AND INTERCOM GROUP .......................................................251
Configure Paging/Intercom Group....................................................................................................251
Configure a Scheduled Paging / Intercom........................................................................................253
CALL QUEUE ........................................................................................255
Configure Call Queue .......................................................................................................................255
Call Center Settings and enhancements..........................................................................................260
Queue Statistics ...............................................................................................................................261
Switchboard......................................................................................................................................263
PICKUP GROUPS..................................................................................266
Configure Pickup Groups .................................................................................................................266
Configure Pickup Feature Code .......................................................................................................266
MUSIC ON HOLD...................................................................................268

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UCM6100 Series User Manual
Version 1.0.18.13
FAX SERVER .........................................................................................271
Configure Fax/T.38 ...........................................................................................................................271
Receiving Fax...................................................................................................................................273
Sample Configuration to Receive Fax from PSTN Line ...........................................................273
Sample Configuration for Fax-To-Email....................................................................................275
FAX Sending.....................................................................................................................................277
BUSY CAMP-ON....................................................................................278
PRESENCE............................................................................................279
FOLLOW ME..........................................................................................282
SPEED DIAL ..........................................................................................284
DISA.......................................................................................................285
EMERGENCY.........................................................................................287
CALLBACK............................................................................................289
BLF AND EVENT LIST...........................................................................290
BLF ...................................................................................................................................................290
Event List..........................................................................................................................................290
DIAL BY NAME ......................................................................................293
Dial by Name Configuration..............................................................................................................293
User Name Prompt Customization...................................................................................................296
Upload User Name Prompt File from Web GUI ........................................................................296
Record User Name via Voicemail Menu ...................................................................................296
ACTIVE CALLS AND MONITOR ...........................................................297
Active Calls Status............................................................................................................................297
Hang Up Active Calls........................................................................................................................299
Call Monitor ......................................................................................................................................299
CALL FEATURES ..................................................................................301
Feature Codes..................................................................................................................................301
Parking Lot .......................................................................................................................................306
Call Park ...........................................................................................................................................308

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UCM6100 Series User Manual
Version 1.0.18.13
Park a Call.................................................................................................................................308
Retrieve Parked Call .................................................................................................................308
Monitor Call Park CID Name Information (GXP21xx Phones Only) .........................................308
Call Recording ..................................................................................................................................308
Enable Spy .......................................................................................................................................309
Shared Call Appearance (SCA)........................................................................................................310
PBX SETTINGS .....................................................................................314
PBX Settings/General Settings ........................................................................................................314
PBX Settings/RTP Settings ..............................................................................................................316
RTP Settings .............................................................................................................................316
Payload .....................................................................................................................................317
PBX Settings/Voice Prompt Customization ......................................................................................317
Record New Custom Prompt ....................................................................................................317
Download All Custom Prompt ...................................................................................................318
PBX Settings/Call Failure Tone Settings ..........................................................................................319
SIP Trunk Prompt Tone .............................................................................................................319
General Call Prompt Tone.........................................................................................................320
PBX Settings/Jitter Buffer .................................................................................................................321
PBX Settings/Recordings Storage ...................................................................................................322
PBX Settings/NAS ............................................................................................................................324
SIP SETTINGS .......................................................................................325
SIP Settings/General ........................................................................................................................325
SIP Settings/MISC............................................................................................................................325
SIP Settings/Session Timer ..............................................................................................................326
SIP Settings/TCP and TLS ...............................................................................................................327
SIP Settings/NAT ..............................................................................................................................328
SIP Settings/TOS..............................................................................................................................328
Transparent Call-Info header............................................................................................................330
IAX SETTINGS.......................................................................................331
IAX Settings/General ........................................................................................................................331
IAX Settings/Registration..................................................................................................................331
IAX Settings/Security........................................................................................................................332
INTERFACE SETTINGS.........................................................................333
API Configuration .................................................................................336
API Configuration Parameters..........................................................................................................336
Upload Voice Prompt via API ...........................................................................................................337

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UCM6100 Series User Manual
Version 1.0.18.13
CTI SERVER ..........................................................................................339
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............340
CRM INTEGRATION ..............................................................................341
SugarCRM........................................................................................................................................341
vTigerCRM........................................................................................................................................342
ZohoCRM .........................................................................................................................................344
Salesforce CRM ...............................................................................................................................345
PMS INTEGRATION...............................................................................348
HMobile PMS Connector ..................................................................................................................348
HSC PMS .........................................................................................................................................349
Mitel PMS .........................................................................................................................................350
Connecting to PMS...........................................................................................................................351
PMS Features...................................................................................................................................351
Room Status .............................................................................................................................351
Wake Up Service ......................................................................................................................353
Mini Bar .....................................................................................................................................354
WAKEUP SERVICE ...............................................................................357
WakeUp Service using Admin Login ................................................................................................357
WakeUp Service from User Portal....................................................................................................359
WakeUp Service using Feature Code ..............................................................................................359
ANNOUNCEMENTS CENTER ...............................................................360
Announcements Center Settings......................................................................................................361
Group Settings..................................................................................................................................361
STATUS AND REPORTING ...................................................................364
PBX Status .......................................................................................................................................364
Trunks .......................................................................................................................................365
Extensions.................................................................................................................................366
Interfaces Status .......................................................................................................................367
System Status ..................................................................................................................................368
General .....................................................................................................................................368
Network .....................................................................................................................................368
Storage Usage ..........................................................................................................................369
Resource Usage .......................................................................................................................370
System Events..................................................................................................................................371

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UCM6100 Series User Manual
Version 1.0.18.13
Alert Events List ........................................................................................................................371
Alert Log....................................................................................................................................373
Alert Contact .............................................................................................................................374
CDR..................................................................................................................................................374
CDR Improvement ....................................................................................................................379
Downloaded CDR File ..............................................................................................................380
CDR Export Customization .......................................................................................................381
Statistics....................................................................................................................................382
Recording Files .........................................................................................................................383
USER PORTAL ......................................................................................384
Basic Information..............................................................................................................................386
Personal Data...................................................................................................................................386
Value-added Features ......................................................................................................................386
MAINTENANCE .....................................................................................388
User Management ............................................................................................................................388
User Information .......................................................................................................................388
Custom Privilege .......................................................................................................................389
Concurrent Multi-User Login .....................................................................................................392
Change Password.....................................................................................................................392
Change binding Email...............................................................................................................393
Login Settings ...........................................................................................................................394
Operation Log...................................................................................................................................395
Upgrading .........................................................................................................................................397
Upgrading Via Network .............................................................................................................397
Upgrading Via Local Upload .....................................................................................................399
No Local Firmware Servers ......................................................................................................400
Backup..............................................................................................................................................401
Backup/Restore ........................................................................................................................401
Data Sync..................................................................................................................................403
Restore Configuration from Backup File...................................................................................405
System Cleanup/Reset.....................................................................................................................406
Reset and Reboot .....................................................................................................................406
Cleaner......................................................................................................................................406
USB/SD Card Files Cleanup.....................................................................................................408
System Recovery .............................................................................................................................409
Syslog............................................................................................................................................... 411
Network Troubleshooting.................................................................................................................. 411
Ethernet Capture....................................................................................................................... 411
IP Ping.......................................................................................................................................412

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UCM6100 Series User Manual
Version 1.0.18.13
Traceroute .................................................................................................................................413
Signaling Troubleshooting ................................................................................................................413
Analog Record Trace ................................................................................................................413
Service Check ..................................................................................................................................415
Network Status .................................................................................................................................416
EXPERIENCING THE UCM6100 SERIES IP PBX .................................417

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UCM6100 Series User Manual
Version 1.0.18.13
Table of Tables
Table 1: Technical Specifications ........................................................................................................................40
Table 2: UCM6100 Equipment Packaging ..........................................................................................................43
Table 3: LCD Menu Options ................................................................................................................................49
Table 4: UCM6102/UCM6104 LED Indicators ....................................................................................................50
Table 5: UCM6108/UCM6116 LED Indicators.....................................................................................................51
Table 6: HTTP Server Settings............................................................................................................................56
Table 7: UCM6102 Network Settings→Basic Settings........................................................................................57
Table 8: UCM6104 Network Settings→Basic Settings........................................................................................61
Table 9: UCM6108/UCM6116 Network Settings→Basic Settings ......................................................................62
Table 10: UCM6100 Network Settings→802.1X .................................................................................................69
Table 11: UCM6100 Network Settings→Static Routes .......................................................................................69
Table 12: UCM6102 Network Settings→Port Forwarding...................................................................................71
Table 13: UCM6100 System Settings→OpenVPN .............................................................................................73
Table 14: UCM6100 Firewall→Static Defense→Current Service .......................................................................77
Table 15: Typical Firewall Settings ......................................................................................................................78
Table 16: Firewall Rule Settings..........................................................................................................................79
Table 17: UCM6100 Firewall Dynamic Defense .................................................................................................80
Table 18: Fail2Ban Settings ................................................................................................................................82
Table 19: Time Auto Updating .............................................................................................................................92
Table 20: Create New Office Time ......................................................................................................................94
Table 21: Create New Holiday.............................................................................................................................96
Table 22: Email Settings......................................................................................................................................97
Table 23: Email Log...........................................................................................................................................101
Table 24: Auto Provision Settings .....................................................................................................................106
Table 25: Global Policy Parameters – Localization............................................................................................111
Table 26: Global Policy Parameters – Phone Settings ..................................................................................... 112
Table 27: Global Policy Parameters – Contact List........................................................................................... 112
Table 28: Global Policy Parameters – Maintenance ......................................................................................... 114
Table 29: Global Policy Parameters – Network Settings .................................................................................. 116
Table 30: Global Policy Parameters – Customization....................................................................................... 117
Table 31: Global Policy Parameters – Communication Settings....................................................................... 118
Table 32: Create New Template........................................................................................................................ 119
Table 33: Create New Model Template .............................................................................................................121
Table 34: SIP Extension Configuration Parameters→Basic Settings ...............................................................138
Table 35: SIP Extension Configuration Parameters→Media ............................................................................139
Table 36: SIP Extension Configuration Parameters→Features........................................................................141
Table 37: SIP Extension Configuration Parameters→Specific Time.................................................................145
Table 38: IAX Extension Configuration Parameters→Basic Settings ...............................................................145

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UCM6100 Series User Manual
Version 1.0.18.13
Table 39: IAX Extension Configuration Parameters→Media ............................................................................146
Table 40: IAX Extension Configuration Parameters→Features........................................................................147
Table 41: IAX Extension Configuration Parameters→Specific Time.................................................................149
Table 42: FXS Extension Configuration Parameters→Basic Settings ..............................................................149
Table 43: FXS Extension Configuration Parameters→Media ...........................................................................151
Table 44: FXS Extension Configuration Parameters→Features.......................................................................152
Table 45: FXS Extension Configuration Parameters→Specific Time ...............................................................154
Table 46: Batch Add SIP Extension Parameters...............................................................................................154
Table 47: Batch Add IAX Extension Parameters...............................................................................................157
Table 48: SIP extensions Imported File Example .............................................................................................162
Table 49: IAX extensions Imported File Example .............................................................................................165
Table 50: FXS Extensions Imported File Example............................................................................................167
Table 51: Analog Trunk Configuration Parameters ...........................................................................................175
Table 52: PSTN Detection for Analog Trunk .....................................................................................................180
Table 53: Create New SIP Trunk.......................................................................................................................181
Table 54: SIP Register Trunk Configuration Parameters ..................................................................................182
Table 55: SIP Peer Trunk Configuration Parameters ........................................................................................186
Table 56: Create New IAX Trunk.......................................................................................................................189
Table 57: IAX Register Trunk Configuration Parameters ..................................................................................189
Table 58: IAX Peer Trunk Configuration Parameters........................................................................................190
Table 59: SLA Station Configuration Parameters .............................................................................................195
Table 60: Outbound Route Configuration Parameters......................................................................................198
Table 61: Outbound Routes/PIN Group ............................................................................................................202
Table 62: Inbound Rule Configuration Parameters...........................................................................................207
Table 63: Conference Room Configuration Parameters ...................................................................................216
Table 64: Conference Settings ..........................................................................................................................218
Table 65: Conference Caller IVR Menu ............................................................................................................220
Table 66: Conference Schedule Parameters ....................................................................................................221
Table 67: IVR Configuration Parameters ..........................................................................................................230
Table 68: Voicemail Settings .............................................................................................................................239
Table 69: Voicemail IVR Menu ..........................................................................................................................240
Table 70: Voicemail Email Settings ...................................................................................................................242
Table 71: Voicemail Group Settings ..................................................................................................................244
Table 72: Ring Group Parameters ....................................................................................................................245
Table 73: Paging/Intercom Group Configuration Parameters ...........................................................................252
Table 74: Schedule Paging / Intercom Settings ................................................................................................253
Table 75: Call Queue Configuration Parameters ..............................................................................................255
Table 76: Static Agent Limitation.......................................................................................................................259
Table 77: Call Center Parameters.....................................................................................................................260
Table 78: Switchboard Parameters ...................................................................................................................264
Table 79: FAX/T.38 Settings..............................................................................................................................271

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UCM6100 Series User Manual
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Table 80: SIP Presence Status .........................................................................................................................280
Table 81: Follow Me Settings ............................................................................................................................283
Table 82: Follow Me Options.............................................................................................................................283
Table 83: DISA Settings ....................................................................................................................................286
Table 84: Emergency Numbers Parameters.....................................................................................................288
Table 85: Callback Configuration Parameters...................................................................................................289
Table 86: Event List Settings.............................................................................................................................290
Table 87: UCM6100 Feature Codes .................................................................................................................301
Table 88 : Parking Lot .......................................................................................................................................307
Table 89: Add SCA Private Number ..................................................................................................................312
Table 90: Editing the SCA Number ...................................................................................................................312
Table 91: Internal Options/General ...................................................................................................................314
Table 92: Internal Options/RTP Settings...........................................................................................................316
Table 93: Internal Options/Payload ...................................................................................................................317
Table 94: Internal Options/Jitter Buffer..............................................................................................................321
Table 95: NAS Settings .....................................................................................................................................324
Table 96: SIP Settings/General .........................................................................................................................325
Table 97: SIP Settings/Misc ..............................................................................................................................325
Table 98: SIP Settings/Session Timer...............................................................................................................326
Table 99: SIP Settings/TCP and TLS ................................................................................................................327
Table 100: SIP Settings/NAT.............................................................................................................................328
Table 101: SIP Settings/ToS..............................................................................................................................328
Table 102: IAX Settings/General.......................................................................................................................331
Table 103: IAX Settings/Registration ................................................................................................................331
Table 104: IAX Settings/Static Defense ............................................................................................................332
Table 105: PBX Interface Settings ....................................................................................................................333
Table 106: API Configuration Parameters.........................................................................................................336
Table 107: SugarCRM Settings.........................................................................................................................341
Table 108: vTigerCRM Settings ........................................................................................................................343
Table 109: ZohoCRM Settings ..........................................................................................................................345
Table 110: Salesforce Settings..........................................................................................................................346
Table 111: PMS Supported Features ................................................................................................................348
Table 112: PMS Basic Settings .........................................................................................................................351
Table 113: PMS Wake up Service.....................................................................................................................353
Table 114: Create New Mini Bar........................................................................................................................354
Table 115: Create New Maid .............................................................................................................................355
Table 116: Wakeup Service...............................................................................................................................358
Table 117: Max Wakeup Members....................................................................................................................358
Table 118: Announcements Center Settings .....................................................................................................361
Table 119: Group Settings.................................................................................................................................361
Table 120: Trunk Status ....................................................................................................................................365

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Version 1.0.18.13
Table 121: Extension Status..............................................................................................................................366
Table 122: Interface Status Indicators...............................................................................................................367
Table 123: System Status→General.................................................................................................................368
Table 124: System Status→Network.................................................................................................................369
Table 125: CDR Filter Criteria ...........................................................................................................................375
Table 126: CDR Statistics Filter Criteria............................................................................................................382
Table 127: User Management→Create New User............................................................................................389
Table 128: Change Binding Email option ..........................................................................................................394
Table 129: Operation Log Column Header .......................................................................................................396
Table 130: Network Upgrade Configuration ......................................................................................................398
Table 131: Data Sync Configuration .................................................................................................................404
Table 132: Cleaner Configuration .....................................................................................................................407
Table 133: USB/SD Card Files Cleanup ...........................................................................................................409
Table 134: Ethernet Capture .............................................................................................................................412

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UCM6100 Series User Manual
Version 1.0.18.13
Table of Figures
Figure 1: UCM6102 Front View...........................................................................................................................43
Figure 2: UCM6102 Back View...........................................................................................................................44
Figure 3: UCM6104 Front View...........................................................................................................................44
Figure 4: UCM6104 Back View...........................................................................................................................45
Figure 5: UCM6108 Front View...........................................................................................................................45
Figure 6: UCM6108 Back View...........................................................................................................................46
Figure 7: UCM6116 Front View...........................................................................................................................46
Figure 8: UCM6116 Back View ...........................................................................................................................46
Figure 9: UCM6102 Web GUI Login Page..........................................................................................................52
Figure 10: UCM6100 Setup Wizard ....................................................................................................................53
Figure 11: UCM6100 Web GUI Language ..........................................................................................................54
Figure 12: UCM6102 Network Interface Method: Route.....................................................................................64
Figure 13: UCM6102 Network Interface Method: Switch....................................................................................65
Figure 14: UCM6102 Network Interface Method: Dual.......................................................................................66
Figure 15: DHCP Client List ................................................................................................................................66
Figure 16: Add MAC Address Bind .....................................................................................................................67
Figure 17: Batch Add MAC Address Bind ...........................................................................................................67
Figure 18: UCM6100 Using 802.1X as Client .....................................................................................................68
Figure 19: UCM6100 Using 802.1X EAP-MD5 ...................................................................................................68
Figure 20: UCM6104 Static Route Sample.........................................................................................................70
Figure 21: UCM6104 Static Route Configuration................................................................................................71
Figure 22: Create New Port Forwarding .............................................................................................................72
Figure 23: UCM6102 Port Forwarding Configuration .........................................................................................73
Figure 24: GXP2160 Web Access Using UCM6102 Port Forwarding ................................................................73
Figure 25: OpenVPN feature on the UCM6100 ..................................................................................................74
Figure 26: Register Domain Name on noip.com.................................................................................................75
Figure 27: UCM6100 DDNS Setting ...................................................................................................................76
Figure 28: Using Domain Name to Connect to UCM6100..................................................................................76
Figure 29: Create New Firewall Rule ..................................................................................................................79
Figure 30: Configure Dynamic Defense..............................................................................................................81
Figure 31: Fail2ban Settings ...............................................................................................................................82
Figure 32: SSH Access .......................................................................................................................................83
Figure 33: LDAP Server Configurations..............................................................................................................85
Figure 34: Default LDAP Phonebook DN............................................................................................................85
Figure 35: Default LDAP Phonebook Attributes..................................................................................................86
Figure 36: LDAP Server→LDAP Phonebook......................................................................................................86
Figure 37: Add LDAP Phonebook .......................................................................................................................87
Figure 38: Edit LDAP Phonebook .......................................................................................................................87

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Figure 39: Import Phonebook..............................................................................................................................87
Figure 40: Phonebook CSV File Format .............................................................................................................88
Figure 41: LDAP Phonebook After Import...........................................................................................................88
Figure 42: Export Selected LDAP Phonebook....................................................................................................89
Figure 43: LDAP Client Configurations ...............................................................................................................90
Figure 44: GXP2170 LDAP Phonebook Configuration .......................................................................................91
Figure 45: Set Time Manually .............................................................................................................................93
Figure 46: Create New Office Time.....................................................................................................................94
Figure 47: Settings→Time Settings→Office Time...............................................................................................95
Figure 48: Create New Holiday...........................................................................................................................95
Figure 49: Settings→Time Settings→Holiday.....................................................................................................96
Figure 50: UCM6100 Email Settings...................................................................................................................98
Figure 51: Email Templates.................................................................................................................................99
Figure 52: Conference Schedule Template.......................................................................................................100
Figure 53: Email Send log.................................................................................................................................101
Figure 54: Email Logs .......................................................................................................................................102
Figure 55: Zero Config Configuration Architecture for End Point Device .........................................................104
Figure 56: UCM6100 Zero Config.....................................................................................................................105
Figure 57: Auto Provision Settings....................................................................................................................106
Figure 58: Auto Discover...................................................................................................................................108
Figure 59: Discovered Devices .........................................................................................................................108
Figure 60: Device list - CSV file sample............................................................................................................109
Figure 61: Managing Discovered Devices ........................................................................................................109
Figure 62: Global Policy Categories ..................................................................................................................111
Figure 63: Edit Global Template........................................................................................................................120
Figure 64: Edit Model Template ........................................................................................................................122
Figure 65: Template Management ....................................................................................................................123
Figure 66: Upload Model Template Manually....................................................................................................124
Figure 67: Create New Device..........................................................................................................................125
Figure 68: Manage Devices ..............................................................................................................................125
Figure 69: Edit Device.......................................................................................................................................126
Figure 70: Edit Customize Device Settings.......................................................................................................128
Figure 71: Add P Value in Customize Device Settings .....................................................................................129
Figure 72: Modify Selected Devices - Same Model..........................................................................................130
Figure 73: Modify Selected Devices - Different Models....................................................................................131
Figure 74: Device List in Zero Config................................................................................................................132
Figure 75: Zero Config Sample - Global Policy.................................................................................................133
Figure 76: Zero Config Sample - Device Preview 1..........................................................................................134
Figure 77: Zero Config Sample - Device Preview 2..........................................................................................135
Figure 78: Zero Config Sample - Device Preview 3..........................................................................................136
Figure 79: Create New Device..........................................................................................................................137

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Figure 80: Manage Extensions .........................................................................................................................160
Figure 81: Export Extensions............................................................................................................................161
Figure 82: Import Extensions ............................................................................................................................162
Figure 83: Import File ........................................................................................................................................162
Figure 84: Import Error......................................................................................................................................168
Figure 85 : Extension Details ............................................................................................................................169
Figure 86: E-mail Notification - Prompt Information..........................................................................................170
Figure 87: Account Registration Information and QR Code..............................................................................170
Figure 88: LDAP Client Information and QR Code ...........................................................................................171
Figure 89: Multiple Registrations per Extension ...............................................................................................171
Figure 90: Extension - Concurrent Registration................................................................................................172
Figure 91: SMS Message Support....................................................................................................................172
Figure 92: Edit Extension Group.......................................................................................................................173
Figure 93: Select Extension Group in Outbound Route....................................................................................174
Figure 94: UCM6100 FXO Tone Settings .........................................................................................................178
Figure 95: UCM6100 PSTN Detection..............................................................................................................178
Figure 96: UCM6100 PSTN Detection: Auto Detect .........................................................................................179
Figure 97: UCM6100 PSTN Detection: Semi-Auto Detect ...............................................................................179
Figure 98: Trunk Group .....................................................................................................................................192
Figure 99: Trunk Group Configuration ..............................................................................................................192
Figure 100: DOD extension selection ...............................................................................................................193
Figure 101: Edit DOD........................................................................................................................................194
Figure 102: SLA Station ....................................................................................................................................195
Figure 103: Enable SLA Mode for Analog Trunk...............................................................................................196
Figure 104: Analog Trunk with SLA Mode Enabled ..........................................................................................196
Figure 105: SLA Example - SLA Station ...........................................................................................................197
Figure 106: SLA Example - MPK Configuration................................................................................................197
Figure 107: Country Codes...............................................................................................................................201
Figure 108: Blacklist Import/Export ...................................................................................................................202
Figure 109: Create New PIN Group..................................................................................................................203
Figure 110: PIN Members .................................................................................................................................203
Figure 111: Outbound PIN.................................................................................................................................204
Figure 112: CDR Record...................................................................................................................................204
Figure 113: Importing PIN Groups from CSV files ............................................................................................205
Figure 114: Incorrect CSV File ..........................................................................................................................205
Figure 115: CSV File Format.............................................................................................................................206
Figure 116: CSV File Successful Upload ..........................................................................................................206
Figure 117: Inbound Route feature: Prepend....................................................................................................210
Figure 118: Inbound Route - Multiple Mode......................................................................................................210
Figure 119: Inbound Route - Multiple Mode Feature Codes............................................................................. 211
Figure 120: Global Inbound Mode ....................................................................................................................212