Auerswald COMpact 5010 VoIP Instruction sheet

Configuration Manual
for the Administrator
VoIP PBXs
COMpact 5010 VoIP
COMpact 5020 VoIP

Abbreviations used in this Manual
3PTY Three party conference ( 3 P ar ty )
AOCD Charge information during and at the end of the connection
(Advice Of Charge During Call)
AOCE Charge information at the end of the connection (Advice Of
Charge End of Call)
CF Call forwarding
CCBS Automatic call back on Busy (Completion of Calls to Busy
Subscriber)
CCNR Automatic call back if nobody answers the call (Completion
of Calls on No Reply)
CD Call deflection by the called partner (Call Deflection)
CD (PR) Forward DDI of a Point-to-Point connection in the central
office (Call Deflection (Partial Rerouting))
CFB Call Forwarding on Busy
CFNR Call Forwarding on No Reply
CFU Call Forwarding Unconditional
CLIP Calling Line Identification Presentation
CLIP no Presentation of customers specific telephone number infor-
screening mation on the Point-to-Point connection (Calling Line Iden-
tification Presentation no screening)
CLIR Call-by-Call suppression of the presented number (Calling
Line Identification Restriction)
CNIP Name presentation (Calling Name Identification Presenta-
tion)
CNIR Call-by-Call suppression of the presented name (Calling
Name Identification Restriction)
COLP Presentation of the reached target number at the caller
(Connected Line Identification Presentation)
COLR Suppression of the reached target number at the caller
(Connected Line Identification Restriction)
CW Knocking (Call Waiting)
DDI Direct Dial-in number in case of a PTP connection (Direct
Dial-In)
DSP Digital Signal Processor
ECT Explicit Call Transfer
GSM Global System for Mobile Communications
MSN Multiple Subscriber Number in case of a PTMP connection
(Multiple Subscriber Number)
MWD MWD number = Value added service number
NT Network termination unit for the basic connection (Network
Termination)
RgN RedirectingNumber
UPS Uninterruptable Power Supply
VoIP Internet telephony, voice transmission in IP networks
(Voice over Internet Protocol)
Symbols and Signal Words used in this Manual
General limitation of legal responsibility and application
Auerswald products are not designed or intended for use in any life-saving and/or life support application and/or nuclear facilities. When
using our products for such applications, a written agreement by Auerswald for each individual case is necessary in advance.
Copyright
Passing on or duplicating the contents of this manual or parts of it is only allowed with our express written permission. Offenders will
be subject to claims for damages. All Rights Reserved.
쏘Auerswald GmbH & Co. KG, 38162 Cremlingen, 2010
Accessory and Service components
Accessories and service parts can be bought at specialised stores or in the Internet shop distriCOM at http://www.districom.de. (Deli-
very is provided only in Germany and Austria.)
Warns of personal injury, for example, caused by hazard-
ous electrical voltage.
Warns of damage to property.
Indicates possible application errors and conditions that,
for example, could cause function limitations or malfunc-
tions during operation.
Indicates supplementary information.
Warning
Attention
Important
Note

Table of Contents
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 3
Table of Contents
Introduction – Important Information..................................................................................................................... 6
Security Advice .................................................................................................................................................................................................... 6
Translation Table of the Features................................................................................................................................................................... 7
Instructions for Operating the Configuration Manager............................................................................................................................ 8
Authorization Assignment................................................................................................................................................................................ 9
Authorization Levels for Accessing the Web Interface.................................................................................................................................... 9
Authorization Levels for Operation via Telephone........................................................................................................................................... 9
External Access to the PBX................................................................................................................................................................................. 9
Profiles and Properties ....................................................................................................................................................................................... 10
Configuration Manual................................................................................................................................................................ 12
Example 1: Basic Configuration with Internal Subscribers and Call Distribution ......................................................................... 12
Logging into the Configuration Manager ......................................................................................................................................................... 13
Hardware Configuration...................................................................................................................................................................................... 13
Port Configuration................................................................................................................................................................................................ 14
Internal Telephone Numbers ............................................................................................................................................................................. 14
External Telephone Numbers............................................................................................................................................................................ 18
Call Distribution.................................................................................................................................................................................................... 21
End of Basic Configuration Based on Example 1.......................................................................................................................................... 25
Commissioning and testing your PBX.............................................................................................................................................................. 27
Example 2: Adding a COMpact TSM Module............................................................................................................................................. 28
Logging into the Configuration Manager ......................................................................................................................................................... 29
Hardware Configuration...................................................................................................................................................................................... 29
Configuring Ringer/Alarm Inputs....................................................................................................................................................................... 30
Internal Telephone Numbers ............................................................................................................................................................................. 30
Door Terminal Call Distribution and Door Bells.............................................................................................................................................. 31
Configuring Relays .............................................................................................................................................................................................. 32
Configuring the Alarm Input ............................................................................................................................................................................... 33
Example 3: Time-dependent Configurations (Day/Night Switching).................................................................................................. 34
Creating Configurations and Time-dependent Switching............................................................................................................................. 35
Making Configuration-dependent Settings...................................................................................................................................................... 37
Features – Function and Configuration............................................................................................................. 39
Call Distribution and Reachability................................................................................................................................................................ 40
External Call Distribution to Subscribers, Groups and Voice Mail/Fax Boxes.......................................................................................... 40
Door Call Distribution .......................................................................................................................................................................................... 41
Call Order of the Group Members .................................................................................................................................................................... 41
Call Forwarding for Subscribers........................................................................................................................................................................ 41
Call Forwarding for Groups................................................................................................................................................................................ 42
Call Forwarding for External Numbers (ISDN, analogue and VoIP)........................................................................................................... 43
Multi-path Call Forwarding ................................................................................................................................................................................. 45
Busy-on-Busy ....................................................................................................................................................................................................... 45
Stay Reachable via B Channel Reservation................................................................................................................................................... 45
Knocking/Call Waiting......................................................................................................................................................................................... 46

Table of ContentsTable of Contents
4COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Alternation, Conference, Connect, Callback ............................................................................................................................................. 47
Alternation “HOLD”.............................................................................................................................................................................................. 47
Three Party Conference “PITY” ........................................................................................................................................................................ 47
Connect/Call Transfer “ECT” ............................................................................................................................................................................. 48
Automatic Callback on Busy (CCBS)............................................................................................................................................................... 48
Automatic Callback on no Reply (CCNR)........................................................................................................................................................ 49
Number display and suppression................................................................................................................................................................. 50
Number Display “CLIP” on Your Own Telephone.......................................................................................................................................... 50
Number Display “CLIP” for the Partner Called (Number Presentation (outgoing)).................................................................................. 50
Customer-defined Telephone Number Information Presentation for “CLIP no Screening”.................................................................... 51
Calling Line Identification Restriction “CLIR” .................................................................................................................................................. 51
Connected Line Identification Presentation “COLP” (Number Presentation (incoming))........................................................................ 52
Reception and Secretary Function and Announcement before Answering..................................................................................... 53
Boss/Secretary Function .................................................................................................................................................................................... 53
Transferring Existing Calls ................................................................................................................................................................................. 53
Waiting Loop......................................................................................................................................................................................................... 53
Automatic Waiting Loop after Announcement before Answering................................................................................................................ 53
Call Parking with Parking Zones....................................................................................................................................................................... 54
Transferring Exchange Line Access................................................................................................................................................................. 54
Waiting Field (only COMpact 5020 VoIP)........................................................................................................................................................ 55
Automatic Reception........................................................................................................................................................................................... 56
Announcement before Answering (Greeting Message)................................................................................................................................58
Call Data and Charge Management.............................................................................................................................................................. 59
Recording Call Data ............................................................................................................................................................................................ 59
Call Data Management via Web Interface (COMlist) .................................................................................................................................... 60
Call Data Printout................................................................................................................................................................................................. 60
Online Name Search........................................................................................................................................................................................... 61
Project Assignment.............................................................................................................................................................................................. 62
Separating Private Calls from Business Calls................................................................................................................................................ 62
Announcements via Speaker and System Telephone............................................................................................................................ 63
InterCom Announcement and Handsfree via System Telephones............................................................................................................. 63
Announcement via Speaker............................................................................................................................................................................... 63
Save Money and Get Information Away from Home ............................................................................................................................... 64
Call Through ......................................................................................................................................................................................................... 64
Group/Team Functions .................................................................................................................................................................................... 65
Assign, Log in, Log out ....................................................................................................................................................................................... 65
Call Forwarding for Groups................................................................................................................................................................................ 65
Ringing Sequence ............................................................................................................................................................................................... 66
Central Caller Lists for Groups.......................................................................................................................................................................... 69
Timer and Wake-up Functions....................................................................................................................................................................... 70
Setting the PBX Time.......................................................................................................................................................................................... 70
Timer-driven Configuration Switching .............................................................................................................................................................. 70
Permanent Configuration ................................................................................................................................................................................... 72
Wake-up Function................................................................................................................................................................................................ 72
Update Functions .............................................................................................................................................................................................. 73
Regular firmware updates via the update server ........................................................................................................................................... 73
Prefer certain Subscribers or S0Ports........................................................................................................................................................ 74
B Channel Reservation....................................................................................................................................................................................... 74
Preferred Exchange Line.................................................................................................................................................................................... 74
Use Security Functions ................................................................................................................................................................................... 75
Emergency Numbers and Priority Function .................................................................................................................................................... 75
Alarm Functions ................................................................................................................................................................................................... 75
Baby Call/Hotline ................................................................................................................................................................................................. 76
Room Monitoring.................................................................................................................................................................................................. 77

Table of ContentsTable of Contents
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 5
Limit Telephone Charges (Cost Control).................................................................................................................................................... 78
Exchange Line Authorizations........................................................................................................................................................................... 78
Call Deblocker (outgoing) – Release Numbers.............................................................................................................................................. 79
Call Restrictor (outgoing) – Restricted Numbers ........................................................................................................................................... 79
Short-code dialling Authorization...................................................................................................................................................................... 80
Calling Charge Information During and at the End of the Connection “AOCD, AOCE” (Charge Pulse) ............................................. 80
Call Allowance Account ...................................................................................................................................................................................... 81
External VoIP Calls.............................................................................................................................................................................................. 81
Least Cost Routing with Soft-LCR easy .......................................................................................................................................................... 81
Least Cost Routing with Soft-LCR 4.0 ............................................................................................................................................................. 83
Voice over IP (VoIP) .......................................................................................................................................................................................... 84
External VoIP Calls.............................................................................................................................................................................................. 84
VoIP and GSM Routing (Exception Telephone Numbers)........................................................................................................................... 86
Internal IP Telephony.......................................................................................................................................................................................... 87
External Private Branch Exchange (STUN Server)....................................................................................................................................... 88
Fax over IP (T.38)................................................................................................................................................................................................ 88
Quality of Service (DiffServ) .............................................................................................................................................................................. 88
Do-not-Disturb.................................................................................................................................................................................................... 90
Call Restrictor (incoming) – Robinson Numbers............................................................................................................................................ 90
Call Deblocker (incoming) – VIP Numbers...................................................................................................................................................... 90
CTI – Computer-assisted Telephony ........................................................................................................................................................... 91
LAN-TAPI .............................................................................................................................................................................................................. 91
Soft Call................................................................................................................................................................................................................. 93
Hotel Functions for Reception and Room Telephones (only COMpact 5020 VoIP)....................................................................... 94
Hotel Reception Telephone ............................................................................................................................................................................... 94
Room Telephones ............................................................................................................................................................................................... 95
Print Function ....................................................................................................................................................................................................... 96
Manage Voice Mail and Fax Boxes............................................................................................................................................................... 97
Outgoing Mail Server .......................................................................................................................................................................................... 97
Profiles and Basic Settings ................................................................................................................................................................................ 97
Configuring a Voice Mailbox.............................................................................................................................................................................. 98
Configuring a Fax Box ........................................................................................................................................................................................ 99
Announcements and Call Acceptance........................................................................................................................................................... 100
Querying Voice Messages and Faxes via Configuration Manager........................................................................................................... 101
Querying Voice Messages via an Internal Telephone or an External Telephone (Remote Access).................................................. 101
Memory................................................................................................................................................................................................................ 102
RSS Feeds.......................................................................................................................................................................................................... 103
Fax Transfer ....................................................................................................................................................................................................... 103
Index.............................................................................................................................................................................................................. 105

Introduction – Important Information
6COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Introduction – Impo rtant Information
Dear Customer!
In order to install your new PBX, you should commission the services
of a trained professional.
This instruction manual thoroughly describes how to configure your
PBX.
In order to get certain information quickly and efficiently, this manual
offers you different tips and guidelines:
The table of contents on page 3 gives you an idea of content and
organization of the operating manual.
The index on page 105 helps you to find certain text portions for
specific terms.
In various sections, you will be referred to other chapters or fig-
ures with the help of cross references.
The headers on each page remind you in which chapter you are
currently reading. On the left side of each page, the title of the
current chapter is displayed. The paragraph headers are dis-
played to the right.
Important: Unintended use may cause, e.g., functional restrictions or
interference, the destruction of the device or, in a worst case sce-
nario, injury.
– Read the manual carefully and store it for later reference.
– Also note the information about the guarantee, service, environ-
ment, CE symbol and declaration of conformity in the insert
“Conditions of Guarantee, Information service”.
– The device described in this manual is intended for the indicated
use only. If you are not sure about the intended purpose of the
product, contact your dealer.
Touching the voltage carrying conductors or the tele-
phone connections may cause a life-threatening elec-
tric shock. In addition, individual modules may carry dan-
gerous ringer voltages during operation.
– The casing may only be opened by service personnel1and then
only opened partially (blue cover flap).
–Installation work inside the open case as well as maintenance
service involving the keys inside the case are only allowed to be
executed by an authorized dealer 1.
– Therefore, disconnect the device (and perhaps also accessories
from the 230 Volt socket before opening the case.
– The socket outlet for connecting the PBX must be located near
the PBX and freely accessible at all times.
Important: In a PBX, personal data subject to data privacy, among
other things, are processed. These data include numbers stored in
the call data management or short messages (SMS) stored in the
system telephones.
In addition to this PBX, systems may be attacked by dialer programs
that establish Internet connections via expensive dial-in numbers.
In general, there is no 100%-guaranteed protection against the abuse
of PBX functions. Note that protection against abuse is only guaran-
teed if ...
... unauthorized persons have no access to the PBX and its program-
ming.
... the available authorizations (programming authorization via inter-
nal S0port, programming authorization, exchange line authorization,
Call Restrictor, etc.) are used in a reasonable manner.
... all options for assigning passwords are used consistently. A
responsible use of passwords is essential for protection against
abuse. Do not transfer passwords to unauthorized persons, e.g., on
a notepad.
... access to data media, e.g., backup disks, by unauthorized persons
is blocked. Destroy unneeded data media. Make sure that no paper
remains in the public access area.
... make sure that only authorized persons have access to customer
data. Make sure that no unauthorized persons are allowed to process
customer data (store, change, transfer, block, delete) or use it.
... the call data recording of your PBX and the LOGs of your NAT rou-
ter are checked regularly for inconsistencies.
Additional advice against abuse may be found in the paper of the
Bundesamt für Sicherheit in der Informationstechnik (“Sicherer Ein-
satz von digitalen Telekommunikationsanlagen”) as well as on the
service portal at the Auerswald web site (Internet address:
www.auerswald.de).
Security Advice
1Authorized dealer: These are persons that are trained for this pur-
pose (e.g., certified electricians). They must be properly trained for
working in an area with potentially hazardous voltage. They must
also have knowledge about the latest electrical safety standards
and requirements.
Warning

Introduction – Important InformationIntroduction – Important Information
Translation Table of the Features
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 7
Sometimes features are known under different names. To find these
terms in the manual if you do not know the exact name used, a list of
known features can be found below.
Translation Table of the Features
Feature Corresponding Feature of the COMpact 5010/5020 VoIP
Return to operator Fall-back to reception
Return on busy Fall-back on Busy
Return to attendant Fall-back to reception
Actuator Relays
Call pick-up Pick-up
Announcement before polling Announcement before Answering
Automatic exchange line seizure Direct exchange line telephone
Babyphone Room monitoring
Class of service Exchange line authorizations
Call Pick-up Pick-up
Caller ID Number presentation
Voice-announcement InterCom
Direct call Baby call/hotline
Station guarding Do-not-Disturb
Remote maintenance Remote programming
Relays Relays
Charge limit Call allowance account
Metering pulse Charge meter pulse
Duplex operation Handsfree mode (InterCom)
Tax indication Charge display
Telephone directory Phone book
Access to public exchange line Transfer of an Exchange Line Access
Automatic line connection Direct exchange line telephone
Music while waiting Music on Hold
Hold-on tone Music on Hold
Private call Private exchange line access
Paging Speaker announcement
Project code Project numbers
Pre-selection of external lines Exchange line reservation
Route selection Exchange line access number
Knocking Call waiting
Call number transmitting Number presentation
Bell signal Ringer rhythms
Call deviation Call forwarding immediately
Call deviation on busy/on no reply Call forwarding on Busy/on no Reply
Silence/station guarding Do-not-Disturb
Sensor Door bell button
Follow-me Follow-me
Day/Night changeover Configurations
Team function Group creation
Switching Transfer
Call switching Transfer
Simplified call transfer Blind Transfer
Switch to exchange line Call transfer to externals
Adopt Pick-up
Automatic call Baby call/hotline
Charge indication Charge display
On-hook dialling Dial preparation
Waiting line Waiting Field

Introduction – Important InformationIntroduction – Important Information
Instructions for Operating the Configuration Manager
8COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Help: You can open online help which contains information
about the page currently being viewed by clicking the question
mark symbol on each page. In the online help, you can access addi-
tional information or help files about other pages via “additional infor-
mation” in an alphabetical list.
Log out: In the bottom left corner there is the button
necessary to close the web interface. Via mouse click
on “Logout” you can directly return to the registration
page.
Accept entered Data: Before
leaving a page, it is necessary –
with some exceptions – to confirm your changes by clicking the “Exe-
cute” button in the action line. This stores the data displayed in the
PBX. The successful storage of data is shown by the flashing save
icon right at the top of the page.
To store changes in individual table lines, you can also
click the green save icon in the corresponding line.
Entry in an empty field: An empty field is
available for entering a name or number.
Left-click the corresponding field and enter a number or a name using
the keyboard. Before leaving the page, it is necessary to confirm your
entries by clicking the “Execute” button in the action line. The follow-
ing signs must not be used: “ ” ' # $ & % < > / \.
Change number or name: Double-click the
entry to be overwritten. It is marked in blue and
can directly be overwritten or deleted with the Delete/Backspace key.
Before leaving the page, it is necessary to confirm your changes by
clicking the “Execute” button in the action line.
Switch-over Functions: Functions that can do more
than switch on/off and have only a limited selection of
options, a preselection has already been entered in the field. To
change this selection, you have to choose from the popup menu by
clicking them with you mouse. Open the popup menu with clicking the
arrow.
For some functions, there are little circles that you
can click to switch between the options listed. When
a setting is selected, there is a black dot in the circle.
Click an empty circle to switch functions. Activating a
setting deactivates all the other choices.
Activate/deactivate Functions: A square represents a
switch. An empty square means “out” or “no”; there
against, a little check mark means “on” or “yes”. Make the selection
by clicking it.
Add entries in the list: To create
new entries in the list, fill in the
empty entry fields in the bottom
line of the table and confirm your
entries by clicking the “Execute”
button in the action line. One or
more lines are then added to the list.
Delete entries in the list: To delete an entry, click the
red recycle bin in the corresponding table line and, sub-
sequently, click the green check mark below.
Alternatively, you select “Delete” in
the action line, instead of “Accept”.
Then you select one or more entries in the first table column for dele-
tion by clicking them (little check mark in the square).
If you would like to select all the entries, activate the little
box at the bottom left side of the action bar. Then delete the
marked entries by clicking the “Execute” button in the action line.
Colour schemes: To customize the interface to your personal taste,
the PBX offers four colour schemes. The may be configured for the
admin under
Administration  Server configuration and for the individ-
ual users under
COMset  Internal numbers  Subscriber (scr) 
Properties  User settings + subscriber selection in the list field at the
top.
Instructions for Operating the Configuration Manager

Introduction – Important InformationIntroduction – Important Information
Authorization Assignment
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 9
Authorization Levels for Accessing the Web Inter-
face
To prevent important settings from being changed by mistake or by
unauthorized persons, there are different authorization levels in the
PBX. Access to the Web interface on the PBX is divided into three
authorization levels: Administrator (admin), sub-administrator (sub-
admin) and user.
Each of these authorization levels has a user name and a PIN (see
table). This information needs to be entered when you log into the
Web interface (for internal and external access to the PBX).
Important: All PINs in the PBX are unique; that means that it is not
possible to assign the same PIN twice in the PBX.
Do not use dates of birth or dates as PINs. This makes it easy for an
attacker to find out the correct PIN. PINs which are easy to guess,
such as 111111 or 123456, should also be avoided.
As the PINs can also be entered via telephone, only digits are possi-
ble. A PIN is always 6 digits long.
After entering the wrong PIN three times to access the Web interface,
there is a timeout of 60 seconds. During this time, no PIN entry is pos-
sible.
No PINs are pre-defined in the default factory settings.
Administrator (Admin)
The administrator can be the authorized dealer or the administrator
of the PBX.
The administrator has access to the configuration manager without
restrictions. With this access, he can configure the PBX completely
but he can also release PBX functions with the PBX dongle. This
authorization level also allows changing the other PINs without know-
ing them as well as the assignment of access authorizations.
Sub-administrator (Sub-admin)
A sub-administrator (up to four are possible) is an internal supervisor.
This is the person that has the role of a local administrator at the loca-
tion of the PBX. On the page Administration User PINs, this func-
tional level can be assigned to four individual internal subscribers on
the PBX. Therefore a sub-administrator is also a user at the same
time and can also log-in as such in the Web interface.
The access authorizations to the Web interface are assigned to the
sub-administrators by the administrator according to the local
requirements. These assignments are made on the page Administra-
tion Access Authorizations. With the exception of some pages
(e.g., Administration Access Authorizations), the entire configura-
tion manager or only some individual pages can be released to the
sub-administrators.
Each of the four possible sub-administrators has the same access
and modification authorizations.
Note: If the sub-administrator enters his internal telephone number
as his user name, this registration is recognized as a user log-in and
the Web interface is presented in user mode.
User
The user is any internal subscriber of the PBX that may receive addi-
tional authorizations by being assigned a user PIN.
The access authorizations to the Web interface are assigned to the
user by the administrator according to local requirements. This
assignment/setting is done on the page Administration Access
Authorizations. The possible range of page releases is limited to a
very small number of individual subscriber and group settings.
Each user has the same access authorizations. Modification rights
may differ depending on the profiles (see Profiles and Properties on
page 10).
Authorization Levels for Operation via Telephone
On the system telephones COMfortel 1100/1500/2500/2500 AB/VoIP
2500 AB, the three authorization levels of the PBX with the corre-
sponding PINs are also used. The authorizations are set individually
for each telephone in the telephone menu or with the corresponding
configuration manager or PC program COMfortel Set (see the man-
ual for the system telephone). It is possible to release all the functions
even for use without a password (authorization level “guests”).
In addition, the PINs of the PBX are needed for the operation of some
functions with the standard telephone:
The user PIN mainly offers access to a few personal functions such
as private calls and the activation of the Call Restrictor and
Deblocker. The user PIN is used to remotely control some of the func-
tions on the individual telephone if the programming sequence is
used on another internal telephone.
The admin PIN and the sub-admin PIN offer access to functions such
as setting call allowance accounts and recording announcements.
External Access to the PBX
The PBX is protected from external access (dial-up to the PBX via
PPP/remote configuration) by the admin PIN or by two separate
PINs. First of all, you need one of the three PINs that you also use for
internal access to log into the Web interface. For the preceding
required dial-up, you need to enter the “external” user name and the
external PIN (or admin user name and admin PIN) in the connection
dialogue.
Besides this, the external PIN is needed for operating some functions
such as Follow-me, Remote control and Room Monitoring from an
external telephone (Remote Programming). Dial-up is done using a
special telephone number, the remote programming telephone
number. The PBX accepts the call automatically and the PIN or the
programming sequence is entered via DTMF.
Note: The external PIN cannot be used for logging into the Web inter-
face.
Authorization Assignment
Corresponding PIN Corresponding User Name
Authorization level
Administrator
Admin PIN (is specified in the configuration assistant during initial sys-
tem set-up; may be changed on the page Administration Server con-
figuration)
“admin” (in the default factory setting; may be
changed on the page Administration Server
configuration)1
1. If the configuration manager of the PBX is to be reached from the Internet (via http or better via https), you should also change the user name of the administrator
(admin) for reasons of security.
Authorization level
Sub-administrator
Sub-Admin PIN (corresponds to the user PIN of the corresponding
sub-administrator)
“sub-admin” (not changeable; is valid for all four
sub-administrators)
Authorization level
User
User PIN (assigned to each user on the page Administration User
PINs)
internal telephone number of the user
External Access External PIN (assigned to the page COMset Global settings 
Remote configuration)
“external” (not changeable)

Introduction – Important InformationIntroduction – Important Information
Authorization Assignment
10 COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Profiles and Properties
By assigning a user PIN, you can offer each user the
option of influencing the features of his own extension,
of his group or his voice mail/fax box. Since only a few
of the features are reasonably configurable by the
user, you can permanently set all the other features
(e. g., exchange line authorizations, other authoriza-
tions) by assigning a profile (for subscriber, group,
voice mail/fax box).
Under COMset Internal numbers Subscriber
(scr) Profiles Configuration, you can configure
the requested profiles (for groups under COMset
Internal numbers Groups Profiles Configu-
ration, for voice mail/fax boxes under COMset
Internal numbers Voice mail/fax boxes  Profiles
 Configuration).
By doing this, you only have to configure the settings
in the column “Property” that you do not want to leave
to the user himself. For these settings, you have to put
a check mark in the “Profile controlled settings” col-
umn.
For the settings that do not need to be profile-control-
led, the check mark in the “Profile controlled settings” column needs to be removed. In this case, the setting in the “Property” column is irrele-
vant.
If the profile was created and assigned to a sub-
scriber, the extension features can be reviewed and
changed under COMset Internal numbers
Subscriber (scr) Properties (for groups COMset
Internal numbers Groups Properties, for voice
COMset Internal numbers Subscriber (scr) Profiles Configuration
COMset Internal numbers Subscriber (scr) Properties Configure

Introduction – Important InformationIntroduction – Important Information
Authorization Assignment
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 11
mail/fax boxes COMset Internal numbers Voice mail/fax boxes  Properties). The user can also so this later.
In the “Mode” column, the extension features are presented in an overview.
If the PBX uses several configurations (e.g., for day, night, holidays) and if different profiles are in use for the telephone/group/voice mail/fax box,
you can see this from the different entries listed.
To differentiate the changeable entries from the permanent ones, all entries are marked in different colours.
Red characters: The setting is not released by the administrator for change by the user (in other words, controlled by the profile).
Green characters: The setting can be changed by the
user.
If you would like to change a setting (requirement: the
corresponding entry is marked in green), you can do
this by working in the “Property” column.
Settings that you can do here are listed in green in the
“Mode” column. If a setting is only controlled by the
profile in some configurations (e.g., night), you can
change the setting in another configuration (e.g., day).
If a setting is not controlled by a profile in any config-
uration, the setting is changed in all configurations.
If you made required settings on a page, you need to
confirm these changes by clicking the “Execute” but-
ton in the action line.
You can control these settings afterwards in the
“Mode” column.

Configuration Manual
12 COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Configuration Manua l
At the end of this section, an example (see figure) is used to describe
the procedure for configuring the COMpact 5010/5020 VoIP step by
step.
Note: If you have already configured settings using the configuration
assistant (see Installation and Commissioning Instructions), they can
be adapted or changed according to the configuration procedures
described in the following section.
Note that this section thoroughly describes only the most important
settings. You will be referred to the corresponding sections for addi-
tional settings.
The combination of the devices listed here is an example only and
may vary greatly from your PBX.
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
Example 1
DSL router
connects the network
with the DSL connection
PC PC
NT with Point-to-Multipoint Connection
Telephone numbers provided by the net-
work provider (MSNs): 4712, 4713, 4714
NT with Point-to-Point Connection
PBX base number provided by the
network provider: 4711 with exten-
sion range (DDIs) 0-50
COMpact 5020 VoIP
+ COMpact 2ISDN module
+ COMpact POTS module
+ COMpact 6VoIP module
VoIP account with the VoIP provider sipgate
Exchange line access number (account
number): 80
Data provided by the provider:
User name “xxxyyy”
Password “yxz123”
Telephone number “987654321”
Analogue answering machine
Internal: 20
External: 4714
External extension: 4711-20
Analogue telephone
COMfortel 500
Internal: 21
External: 4712
External extension: 4711-21
Analogue fax
machine
Internal: 22
External: 4713 and 9200700
External extension: 4711-22
Analogue DECT telephone
COMfortel DECT 660C
Internal: 99
External: 9200700
External extension: none
Internal a/b ports
On the mainboard
External S0ports on the
COMpact 2ISDN module
Internal S0port
On the mainboard
System telephone
COMfortel 1500
Internal: 30
External: 4712 and 987654321
External extension: 4711-0
System telephone
COMfortel 1100
Internal: 32
External: 4712
External extension: 4711-32
System telephone
COMfortel 1100
Internal: 33
External: 4712
External extension: 4711-33
Location
Germany
Country prefix: 0049
Cremlingen
Local prefix: 05306
Ethernet interface
Analogue Connection
Telephone number pro-
vided by the network
provider: 9200700
External analogue port on
the COMpact POTS module
Analogue telephones
Internal: 24 ... 29
External: 4712 (delayed)
External extension:
4711-24 ... 4711-29
Internal UP0 port
On the mainboard
System telephone
COMfortel VoIP 2500 AB
Internal: 36
External: 4712
External extension: 4711-36
System telephone
COMfortel VoIP 2500 AB
Internal: 37
External: 4712
External extension: 4711-37

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 13
Logging into the Configuration Manager
Important: To be able to perform basic configuration, the PBX and
your computer must be correctly connected with each other.
The settings for this are described in the Installation and Commis-
sioning Instructions and must be noted when the PBX is put into oper-
ation for the first time.
Start the configuration manager. Enter the user name “admin” and
the 6-digit admin PIN and confirm by clicking “Log-in”.
You must logged on as administrator in order to perform the configu-
ration because initially only the administrator has the necessary
rights. After you have logged in, you see a menu with a tree structure
on the left side of the page. You now have access to the entire system
configuration. The structure is similar to the directory structure on a
hard drive where each folder can be described with a unique path.
For reasons of simplicity, this path information is shown above each
figure for each configuration example. This shows the exact location
of each menu option in the tree structure.
Hardware Configuration
The PBX automatically detects the inserted
modules and displays them.
Check the display and, if necessary, adjust
the settings if changes have been made to the
hardware (e. g., module removed).
To do this, open the page displayed in the fig-
ure to the right.
Check the module displayed in the “Modules”
column. If a module has been removed or
replaced after the fact, a message to that
effect appears and you must confirm the
change – if this is what you wanted.
In the “Configuration options” column, you
can use the hyperlinks to directly access the
settings described at the end.
These settings complete the hardware config-
uration.
Note: Note that the parameters set here correspond to the actual port
settings of your PBX (question: Which module is inserted in which
slot?).
For more information on this, refer to the module descriptions in the
Installation and Commissioning Instructions.
The figure shows you the following page with the settings for Example 1 on page 12:
COMset Hardware Modules + Mainboard

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
14 COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Port Configuration
Port configuration is the basic set-up for the inserted modules as well
as for the mainboard. The connection assignments for the ports must
be set depending on the intended use and adapted to the actual con-
nection options on site.
Note: If no module is inserted, only a port configuration for the main-
board is necessary.
If a COMpact 2VoIP module is inserted, no port configuration is nec-
essary for this module because it does not have any ports.
If using a COMpact TSM module, see Configuring Ringer/Alarm
Inputs on page 30.
Internal and external ISDN ports and external analogue ports
Configure the ISDN ports and analogue ports
on the mainboard, the COMpact POTS mod-
ule and the COMpact 2ISDN module.
To do this, open the page displayed in the fig-
ure to the right.
Under “Application”, configure the ISDN
ports as an internal or external port as you
wish. (Unused ports are set to available.)
On the external S0ports under “Kind of con-
nection”, configure the connection type of
the NTs you have requested from your net-
work provider. (When using internal ports, the
connection type is automatically set to a
PTMP connection.)
On the external S0ports under “Additional
functions”, activate, if necessary, S0bus
monitoring in order to prevent waiting times
on the external dial tone (recommended).
Under “Application”, configure the unused
analogue ports to available.
This completes the configuration of the mainboard, the COMpact
POTS module and the COMpact 2ISDN module.
Note: Note that parameters set here correspond to the actual port
settings of your PBX (which port is set to internal or external). For
more information on this, refer to the description in the Installation
and Commissioning Instructions.
Internal Telephone Numbers
In order for the connected terminal devices to be available, the inter-
nal ports must be configured with internal telephone numbers. This
means that each terminal device connected receives a subscriber tel-
ephone number.
It is a good idea to create a telephone numbering plan for the devices
(see also Example 1 on page 12) and then use the following steps to
transmit this to the PBX.
Note: On a Point-to-Point connection, the configuration of a linear
call distribution is usual (e. g., a call to 4711-21 is distributed to the
internal subscriber telephone number 21). This includes needing to
assign internal telephone numbers that lie in the extension number
range (DDIs) assigned by the network provider. Call distribution can
then be done automatically (for more information on this, see Call
Distribution on an ISDN Point-to-Point Connection on page 23).
If multiple internal devices need to be accessible via an external tel-
ephone number, a common internal group for the internal subscribers
must first be configured.
The PBX lets you assign internal telephone numbers 10-9999. Of this
number range 10-9999, the following telephone numbers are
assigned:
- Account numbers
- Internal subscriber telephone numbers
- Internal group telephone numbers
- Internal CAPI dial-in numbers
- Internal telephone numbers for automatic switchboards
- Internal basis telephone numbers for open callbacks
- Internal telephone numbers for door terminals
- Internal telephone numbers for voice mail/fax boxes
- Internal telephone numbers for audio outputs
- Short-code numbers
- Emergency numbers
Double assigning a number is not possible!
On the page COMset Internal numbers Telephone numbering
plan, you can get an overview of the internal telephone numbers
already assigned at any time.
The telephone numbers can consist of two to four digits. Using tele-
phone numbers with few digits (two or three-digit numbers) inevitably
restricts the possible supply of telephone numbers with more digits.
For example, if the telephone number 12 is assigned, the telephone
numbers 120-129 and 1200-1299 are no longer available.
For some functions, only telephone numbers with a maximum of 3-
digits can be assigned because the last digit is need for the function
(e. g., door terminal numbers, telephone numbers for open call-
backs).
For more than 32 subscriber telephone numbers, an additional acti-
vation is required. For more information on this, refer to the Installa-
tion and Commissioning Instructions.
The figure shows you the following page with the settings for Example 1 on page 12:
COMset Hardware Port configuration

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 15
ISDN Subscribers
Assign the internal telephone numbers from
your telephone number plan to the internal S0
and UP0 ports.
To do this, open the page displayed in the fig-
ure to the right.
In the “Telephone Number” column under
“from:”, enter a telephone number from your
telephone number plan.
Under “Name”, enter a suitable name with a
maximum of 16 characters.
Under “Port”, select the S0/UP0 ports that the
end device is connected to from the list field.
Under “Device type”, select a suitable type
for your end device from the list field.
Then click “Execute” to apply the settings to
the PBX.
Configure the settings for all additional telephone numbers.
This completes the configuration of the ISDN subscribers.
Note: If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until”. Only after
clicking “Execute”will the name, port and device type be available for
entries.
It is a good idea to not connect more than two devices on each S0port
in order to allow separate calling on either of the two B channels.
The internal telephone number entered here needs to be entered in
the ISDN unit or system telephone as the (first) MSN. Also for an
ISDN unit, make sure that the telephone number is transmitted to the
PBX.
One system telephone, COMfortel 1500/2500/2500 AB, can be con-
nected to each UP0 port. When using standard ISDN telephones, a
UP0/S0adapter is required. For more information on this, refer to the
description in the Installation and Commissioning Instructions.
Internal subscribers were already created during the configuration
with the configuration assistant. You can delete ISDN subscribers,
which are no longer needed, on this page. Click the red recycle bin in
the corresponding table line and, subsequently, click the green check
mark below. Or under “Action”, configure Delete and select the sub-
scribers to be deleted from the left column. Then click “Execute”.
Analog Subscribers
Assign internal telephone numbers from your
telephone number plan to the internal a/b
ports.
To do this, open the page displayed in the fig-
ure to the right.
In the “Telephone Number” column under
“from:”, enter a telephone number from your
telephone number plan.
Under “Name”, enter a suitable name with a
maximum of 16 characters.
Under “Port”, select the a/b port that the end
device is connected to from the list field.
Under “Device type”, select a suitable type
for your end device from the list field.
Then click “Execute” to apply the settings to
the PBX.
Configure the settings for all additional tele-
phone numbers.
This completes the configuration of the ana-
log subscribers.
Note: If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until”. Only after
clicking “Execute”will the name, port and device type be available for
entries.
As opposed to an S0port, only one telephone can be connected to
an a/b port.
Internal subscribers were already created during the configuration
with the configuration assistant. You can delete analog subscribers,
which are no longer needed, on this page. Click the red recycle bin in
the corresponding table line and, subsequently, click the green check
mark below. Or under “Action”, configure Delete and select the sub-
scribers to be deleted from the left column. Then click “Execute”.
The figure shows you the following page with the settings for Example 1 on page 12:
COMset Internal numbers Subscriber (scr) Telephone numbers ISDN subscribers
The figure shows you the following page with the settings for Example 1 on page 12:
COMset Internal numbers Subscriber (scr) Telephone numbers Analog subscribers

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
16 COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
VoIP Subscribers
Assign the VoIP telephones internal tele-
phone numbers from your telephone number
plan.
To do this, open the page displayed in the
figure to the right.
In the “Telephone number” column under
“from:”, enter a telephone number from your
telephone number plan.
Under “Name”, enter a suitable name with a
maximum of 16 characters.
Under “Device type”, select a suitable type
for your end device from the list field.
Click “Execute” to accept the settings in the
PBX.
Configure the settings for any additional telephone numbers.
This completes the configuration of the VoIP subscribers.
Note: If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until:” . Only after
clicking “Execute” will the name and device type be available for
entries.
The maximum number of possible VoIP subscribers is specified by
the maximum number of possible internal VoIP channels: In order to
configure VoIP subscribers, at least one internal VoIP channel must
be available. The PBX has two VoIP channels by default. When using
a COMpact 2VoIP module, four VoIP channels are available, and
when using a COMpact 6VoIP module (only for the COMpact 5020
VoIP) eight VoIP channels are available. The number of available
internal VoIP channels is the number of available VoIP channels
minus the VoIP channels reserved for external calls. One external
VoIP channel is set by default from the factory. You can change this
setting on the page Administration
 Server configuration.
On the page Administration
 User PINs, you can configure a user
PIN for each VoIP subscriber (recommended).
Configure the following settings on a VoIP system telephone: Enter
the Internal number as an MSN and – if configured – the user PIN as
the registration PIN.
Configure the following settings on a standard VoIP telephone or soft
phone: Create a provider named “PBX” and then enter the PBX IP
address as the registrar and domain. Create an account for the pro-
vider “PBX” and enter the internal phone number for the user name
and the associated user PIN as the password – if configured. For
some standard VoIP telephones or soft phones, it might also be nec-
essary to enter the IP address on the PBX as a proxy.
Internal subscribers were already created during the configuration
with the configuration assistant. VoIP subscribers that are no longer
needed can be deleted on this page. Click the red recycle bin in the
corresponding table line and, subsequently, click the green check
mark below. Or under “Action”, configure Delete and select the sub-
scribers to be deleted from the left column. Click “Execute”.
Creating Internal Groups
Create the internal groups required.
To do this, open the page displayed in the fig-
ure to the right.
In the “Telephone Number” column under
“from:”, enter a telephone number for the
group.
Under “Name” enter a suitable name with a
maximum of 16 characters.
Then click “Execute” to apply the settings to
the PBX.
Configure the settings for all additional groups
required.
Note: If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until”. Only after
clicking “Execute”will the name be available for entries.
During the configuration process using the configuration assistant, a
group is automatically created for each external telephone number.
You can delete groups, which are no longer needed, on this page.
Click the red recycle bin in the corresponding table line and, subse-
quently, click the green check mark below. Or under “Action”, config-
ure Delete and select the groups to be deleted from the left column.
Then click “Execute”.
The figure shows you the following page with the settings for Example 1 on page 12:
COMset Internal numbers Subscriber (scr) Telephone numbers VoIP subscribers
The figure shows you the following page with the settings for Example 1 on page 12:
COMset Internal numbers Groups Telephone numbers

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 17
Assigning Group Members (with Ringer Delay)
Assign members to the available groups.
To do this, open the page displayed in the fig-
ure to the right.
Under “Please select a group:”, select the
group to be configured first from the list field.
In the column “Telephone number / name”
under “from: until:”, select all the subscribers
and groups from the list fields that should be
called when the group is called.
Then click “Execute” to apply the settings to
the PBX.
If some of the group members should get a
delayed call when the group is called, activate
this under “Ringing delay (is only valid for
ringing sequence “all”)”.
Then click “Execute” to apply the settings to
the PBX.
Configure the settings for all additional
groups.
This completes group creation.
Note: The ringer delay time set to 5 seconds can be changed on
page COMset Internal numbers Groups Properties Config-
ure Reachability. You also have the option of selecting other ring-
ing sequences (for more on this, refer to Ringing Sequence on
page 66).
When a group is created, the existing settings under “Status of
inbound/outbound calls” do not need to be changed for the call dis-
tribution to be correct (see also Assign, Log in, Log out on page 65 ).
During configuration using the configuration assistant, groups are
automatically created and – depending on the call distribution – group
members are assigned. On this page, you can delete subscribers and
groups that should no longer be called when the group is called. Click
the red recycle bin in the corresponding table line and, subsequently,
click the green check mark below. Or under “Action”, configure
Delete and select the group members to be deleted from the group in
the left column. Then click “Execute”.
The figure shows you the following page with the settings for Example 1 on page 12:
COMset Internal numbers Groups Group members

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
18 COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
External Telephone Numbers
The telephone numbers on the analogue or ISDN connection pro-
vided by your network provider must be entered in the PBX. In addi-
tion, the data for the VoIP accounts used and the associated VoIP
provider must be entered.
For each external connection, a separate telephone number must be
assigned (in Example 1 on page 12, this is an analogue connection,
an ISDN Point-to-Point connection, an ISDN Point-to-Multipoint con-
nection as well as a VoIP account with the provider ...).
Collect the telephone numbers/data provided by your network pro-
vider/VoIP provider for the following settings.
Location
In the PBX, configure the location where it
should be operated.
To do this, open the page displayed in the fig-
ure to the right.
Under “... country code ...”, enter the country
prefix for the location of the installation.
Under “... local area code ...”, enter the local
prefix for the location of the installation.
Then click “Execute” to apply the settings to
the PBX.
This sets the location in the PBX.
Analogue Connection
In the PBX, configure each existing analogue
connection with the telephone numbers pro-
vided by the network provider.
To do this, open the page displayed in the fig-
ure to the right.
Under “Telephone numbers for analogue
ports”, select the port that you would like to
configure.
Under “Name of the analogue connection”,
enter any name with a maximum of 16 char-
acters.
Under “Telephone number”, enter your tele-
phone number.
Under “Name”, enter a suitable name with a
maximum of 16 characters.
Under “Ringer rhythm”, select the desired ringer rhythm for external
calls over this telephone number from the list field.
Then click “Execute” to apply the settings to the PBX.
The analogue connection is now configured.
If there are additional analogue connections present, under “Tele-
phone numbers for analogue ports”, select the next port from the
list field and configure the settings for this port.
Note: A change under “GSM” and “LCR” is only necessary in excep-
tional cases (for example, when operating a GSM gateway) (see
VoIP and GSM Routing (Exception Telephone Numbers) on page 86
and Least Cost Routing with Soft-LCR easy on page 81 and Least
Cost Routing with Soft-LCR 4.0 on page 83).
An analogue port is pre-configured for analogue connections in Ger-
many. If you operate the PBX outside of Germany, you can reconfig-
ure the port by selecting the new country. To do this, open the page
COMset External telephone numbers Analogue connections 
Advanced settings.
The figure shows you the following page with the settings for Example 1 on page 12:
COMset External numbers Location
The figure shows you the following page with the settings for Example 1 on page 12:
COMset External numbers Analogue connections Telephone numbers

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11 19
ISDN Point-to-Multipoint Connection
In the PBX, configure each existing ISDN
Point-to-Multipoint connection with the tele-
phone numbers provided by the network pro-
vider.
To do this, open the page displayed in the fig-
ure to the right.
Under “Multiple subscriber numbers for
port”, select the external S0port that you
would like for your Point-to-Multipoint connec-
tion from the list field.
Under “Name of the PTMP connection”,
enter any name with a maximum of 16 char-
acters.
In the “Multiple subscriber number (MSN)”
column under “from:”, enter your first availa-
ble MSN.
Under “Name”, enter a suitable name with a
maximum of 16 characters.
Under “Ringer rhythm”, select the desired
ringer rhythm for external calls over this tele-
phone number from the list field.
Then click “Execute” to apply the settings to the PBX.
Configure the settings for all additional MSNs.
The Point-to-Multipoint connection is now configured.
Note: If you have contiguous telephone number ranges, you can
enter the beginning and end values under “from: until”. Only after
clicking “Execute”will the name and ringer rhythm be available for
entries.
A change under “GSM” and “LCR” is only necessary in exceptional
cases (for example, when operating a GSM gateway) (see VoIP and
GSM Routing (Exception Telephone Numbers) on page 86 and Least
Cost Routing with Soft-LCR easy on page 81 and Least Cost Routing
with Soft-LCR 4.0 on page 83).
Under “Charge information”, a change is only necessary if problems
are caused by call charges (see Recording Call Data on page 59).
Under “CLIP no screening”, a change is only necessary if you would
like to transfer special telephone numbers (see Customer-defined
Telephone Number Information Presentation for “CLIP no Screening”
on page 51).
ISDN Point-to-Point Connection
In the PBX, configure each existing ISDN
Point-to-Point connection with the telephone
numbers provided by the network provider.
To do this, open the page displayed in the fig-
ure to the right.
Under “PBX base number”, enter the PBX
base number (without extension).
Under “Name”, enter any name with a maxi-
mum of 16 characters.
Under “DDI number block (DDIs)”, enter the
extension range with the lowest and the high-
est DDI.
Then click “Execute” to apply the settings to
the PBX.
The PTP connection is now configured.
In the right column, select the applicable port for the telephone
number entered.
Note: Make sure to follow the instructions provided by your network
provider for entering the DDI number block exactly. If you want to
enter a one or two-digit DDI range, your network provider must pro-
vide you with one and two-digit DDIs. The same applies to a two and
three-digit DDI range.
A change under “GSM” and “LCR” is only necessary in exceptional
cases (for example, when operating a GSM gateway) (see VoIP and
GSM Routing (Exception Telephone Numbers) on page 86 and Least
Cost Routing with Soft-LCR easy on page 81 and Least Cost Routing
with Soft-LCR 4.0 on page 83).
By enabling CCBS and/or CCNR a callback on busy (CCBS) or on no
reply (CCNR) can be offered to external callers if the service feature
has been released by the network operator (see Automatic Callback
on Busy (CCBS) on page 48 and Automatic Callback on no Reply
(CCNR) on page 49).
Under “Charge information”, a change is only necessary if problems
are caused by call charges (see Recording Call Data on page 59).
Under “CLIP no screening”, a change is only necessary if you would
like to transfer special telephone numbers (see Customer-defined
Telephone Number Information Presentation for “CLIP no Screening”
on page 51).
The figure shows you the following page with the settings for Example 1 on page 12:
COMset External numbers ISDN connections Telephone numbers PTMP connec-
tion
The figure shows the following page with the settings for Example 1 on page 12:
COMset External numbers ISDN connections Telephone numbers PBX base
numbers/trunk bundles

Configuration ManualConfiguration Manual
Example 1: Basic Configuration with Internal Subscribers and Call Distribution
20 COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Voice-over-IP (VoIP)
Up to 10 accounts can be configured in the COMpact 5010 VoIP and
up to 20 accounts in the COMpact 5020 VoIP. The PBX supports two
different types of VoIP account:
VoIP accounts with one or more VoIP phone numbers (similar the
Point-to-Multipoint connection on ISDN)
VoIP accounts with a DDI number block (similar to the -PBX con-
nection on ISDN) based on the SIP-DDI feature (also known as
SIP trunking)
To receive the necessary access data, accounts must first be set up
with one or more VoIP providers. For this purpose, you need to reg-
ister your name and address with a provider via their web site. Then
a telephone number accessible from the land line network and the
Internet as well as an account with a user name (is also known as the
user name, authorization user and SIP ID) and password are
assigned. Most of the time, the registered connection is set up within
just a few minutes and can be used almost immediately.
Note: In order to resolve the names of Internet addresses, the PBX
needs (just like with a PC connected to the Internet) the address for
a DNS server. This means that the address provided by your system
administrator or by your Internet service provider needs to be
entered. You may also enter a second address just in case the main
DNS server is unavailable. If you have not configured this setting dur-
ing the initial system set-up using the configuration assistant, you can
now do it using the information found on the page Administration 
Server configuration.
VoIP Provider
In the PBX, you can configure the VoIP pro-
viders with which you have accounts.
To do this, open the page displayed in the fig-
ure to the right.
Frequently-used VoIP providers and their
configurations are already provided as default
providers in the system. If you would like to
use them, activate them as follows.
Under “Action”, activate the default providers
and then click “Execute”.
If your provider is not one of the default pro-
viders, configure your provider as follows.
Under “Provider name”, enter any name with
a maximum of 16 characters. Then click “Exe-
cute”.
Click “Configure”next to the names entered.
Configure the settings for the provider. You will receive the data
directly from the provider or over the corresponding lists on the Inter-
net. For more information, also refer to the online Help COMset
External numbers Voice over IP (VoIP) Provider.
Then click “Execute” to apply the settings to the PBX.
Then click “Back”.
The provider is now configured.
If additional providers are required, enter additional names under
“Provider name” and configure the settings for them.
Click the “Online configurations” button to download provider con-
figurations supported by Auerswald from the Internet.
VoIP Accounts
In the PBX, configure the VoIP accounts you
have available.
To do this, open the page displayed in the fig-
ure to the right.
Under “Provider name”, select the desired
account provider from the list field.
Under “Account name”, enter any name with
a maximum of 16 characters.
Under “Kind of connection” and depending
on the available telephone numbers, select
the kind of VoIP account from the list field.
For VoIP accounts with one or more VoIP
phone numbers, select “PTMP connection”.
For VoIP accounts with a DDI number block based on the SIP-DDI
feature (also known as SIP trunking), select “PTP connection”.
Click “Execute” to accept the settings in the PBX.
Click “Configure” to configure the VoIP account.
The figure shows you the following page with the settings for Example 1 on page 12:
COMset External numbers Voice over IP (VoIP) Provider
The figure shows you the following page with the settings for Example 1 on page 12:
COMset External numbers Voice over IP (VoIP) Accounts