ZyXEL Communications X6004 User manual

www.zyxel.com
X6004
IP PBX
User’s Guide
Version 1
6/2008
Edition 2

About This User's Guide
X6004 User’s Guide 3
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the X6004 using the web
configurator. You should have at least a basic knowledge of TCP/IP networking concepts and
topology.
Related Documentation
• Quick Start Guide
The Quick Start Guide is designed to help you get up and running right away. It contains
information on setting up your hardware connections.
• Web Configurator Online Help
Embedded web help for descriptions of individual screens and supplementary
information.
• Command Reference Guide
The Command Reference Guide explains how to use the Command-Line Interface (CLI)
and CLI commands to configure the X6004.
• Supporting Disk
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com for additional support documentation and product
certifications.
User Guide Feedback
Help us help you. Send all documentation-related comments, questions or suggestions for
improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team,
ZyXEL Communications Corp.,
6 Innovation Road II,
Science-Based Industrial Park,
Hsinchu, 300, Taiwan.
E-mail: [email protected]

Document Conventions
X6004 User’s Guide
4
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
1Warnings tell you about things that could harm you or your device.
"Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The X6004 may be referred to as the “X6004”, the “device” or the “system” in this User’s
Guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example, [ENTER]
means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the [ENTER] key.
“Select” or “choose” means for you to use one of the predefined choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example,
Maintenance > Log > Log Setting means you first click Maintenance in the navigation
panel, then the Log sub menu and finally the Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value. For
example, “k” for kilo may denote “1000” or “1024”, “M” for mega may denote “1000000”
or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other words”.

Document Conventions
X6004 User’s Guide 5
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The X6004 icon is not an
exact representation of your device.
The X6004 Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router
Internet

Safety Warnings
X6004 User’s Guide
6
Safety Warnings
1For your safety, be sure to read and follow all warning notices and instructions.
• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.
• Caution: Risk of explosion if battery (on the motherboard) is replaced by an incorrect
type. Dispose of used batteries according to the instructions. Dispose them at the
applicable collection point for the recycling of electrical and electronic equipment. For
detailed information about recycling of this product, please contact your local city office,
your household waste disposal service or the store where you purchased the product.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk
of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• ONLY qualified service personnel should service or disassemble this device.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device. Connect it to the right
supply voltage (for example, 110V AC in North America or 230V AC in Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place the
product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might cause
electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a
new one.
• Do not use the device outside, and make sure all the connections are indoors. There is a
remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device.
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord.
• Warning! To avoid risk of electric shock, remove only one card at a time and do not place
fingers or objects inside the chassis. Cover empty slots with slot covers.

Safety Warnings
X6004 User’s Guide 7
Your product is marked with this symbol, which is known as the WEEE mark. WEEE stands
for Waste Electronics and Electrical Equipment. It means that used electrical and electronic
products should not be mixed with general waste. Used electrical and electronic equipment
should be treated separately.

Safety Warnings
X6004 User’s Guide
8

Contents Overview
X6004 User’s Guide 9
Contents Overview
Introduction and Tutorials .....................................................................................................37
Getting to Know Your X6004 .....................................................................................................39
How It Works ............................................................................................................................. 45
Tutorials ..................................................................................................................................... 49
Web Configurator & Network Setup .....................................................................................91
The Web Configurator ............................................................................................................... 93
Network Deployment ............................................................................................................... 103
IP PBX ..................................................................................................................................113
Server .......................................................................................................................................115
Auto Provision ......................................................................................................................... 131
QoS ......................................................................................................................................... 137
Voice Mail ................................................................................................................................ 141
Phonebook .............................................................................................................................. 147
DSP Management ................................................................................................................... 153
Office Hours ............................................................................................................................. 157
Authority Group ....................................................................................................................... 159
Ring Group .............................................................................................................................. 185
Pickup Group ........................................................................................................................... 195
Call Access Code .................................................................................................................... 199
Outbound Line Group ..............................................................................................................203
Auto-Attendant ......................................................................................................................... 231
LCR ......................................................................................................................................... 243
Group Management ................................................................................................................. 249
Call Services ............................................................................................................................ 257
ZyStack .................................................................................................................................... 273
Monitor, Log & Maintenance ...............................................................................................283
System Information .................................................................................................................. 285
Status Observation .................................................................................................................. 289
System Log .............................................................................................................................. 299
Call Detail Record (CDR) ......................................................................................................... 309
Administrator Accounts ............................................................................................................317
Diagnostics .............................................................................................................................. 321
Inactivity Timer ......................................................................................................................... 325
................................................................................................................................................. 325

Contents Overview
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Remote Management ..............................................................................................................327
System File Maintenance ........................................................................................................343
License Control ........................................................................................................................ 349
Web Portal and IVR ..............................................................................................................355
Web Portal ............................................................................................................................... 357
Interactive Voice Response (IVR) System ...............................................................................367
Appendices & Index .............................................................................................................373
Troubleshooting ....................................................................................................................... 375
Product Specifications ............................................................................................................. 381