ZyXEL Communications X6004 User manual

www.zyxel.com
X6004
IP PBX
User’s Guide
Version 1
6/2008
Edition 2

About This User's Guide
X6004 User’s Guide 3
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the X6004 using the web
configurator. You should have at least a basic knowledge of TCP/IP networking concepts and
topology.
Related Documentation
• Quick Start Guide
The Quick Start Guide is designed to help you get up and running right away. It contains
information on setting up your hardware connections.
• Web Configurator Online Help
Embedded web help for descriptions of individual screens and supplementary
information.
• Command Reference Guide
The Command Reference Guide explains how to use the Command-Line Interface (CLI)
and CLI commands to configure the X6004.
• Supporting Disk
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com for additional support documentation and product
certifications.
User Guide Feedback
Help us help you. Send all documentation-related comments, questions or suggestions for
improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team,
ZyXEL Communications Corp.,
6 Innovation Road II,
Science-Based Industrial Park,
Hsinchu, 300, Taiwan.
E-mail: [email protected]

Document Conventions
X6004 User’s Guide
4
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
1Warnings tell you about things that could harm you or your device.
"Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The X6004 may be referred to as the “X6004”, the “device” or the “system” in this User’s
Guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example, [ENTER]
means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the [ENTER] key.
“Select” or “choose” means for you to use one of the predefined choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example,
Maintenance > Log > Log Setting means you first click Maintenance in the navigation
panel, then the Log sub menu and finally the Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value. For
example, “k” for kilo may denote “1000” or “1024”, “M” for mega may denote “1000000”
or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other words”.

Document Conventions
X6004 User’s Guide 5
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The X6004 icon is not an
exact representation of your device.
The X6004 Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router
Internet

Safety Warnings
X6004 User’s Guide
6
Safety Warnings
1For your safety, be sure to read and follow all warning notices and instructions.
• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.
• Caution: Risk of explosion if battery (on the motherboard) is replaced by an incorrect
type. Dispose of used batteries according to the instructions. Dispose them at the
applicable collection point for the recycling of electrical and electronic equipment. For
detailed information about recycling of this product, please contact your local city office,
your household waste disposal service or the store where you purchased the product.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk
of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• ONLY qualified service personnel should service or disassemble this device.
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device. Connect it to the right
supply voltage (for example, 110V AC in North America or 230V AC in Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place the
product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might cause
electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a
new one.
• Do not use the device outside, and make sure all the connections are indoors. There is a
remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device.
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord.
• Warning! To avoid risk of electric shock, remove only one card at a time and do not place
fingers or objects inside the chassis. Cover empty slots with slot covers.

Safety Warnings
X6004 User’s Guide 7
Your product is marked with this symbol, which is known as the WEEE mark. WEEE stands
for Waste Electronics and Electrical Equipment. It means that used electrical and electronic
products should not be mixed with general waste. Used electrical and electronic equipment
should be treated separately.

Safety Warnings
X6004 User’s Guide
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Contents Overview
X6004 User’s Guide 9
Contents Overview
Introduction and Tutorials .....................................................................................................37
Getting to Know Your X6004 .....................................................................................................39
How It Works ............................................................................................................................. 45
Tutorials ..................................................................................................................................... 49
Web Configurator & Network Setup .....................................................................................91
The Web Configurator ............................................................................................................... 93
Network Deployment ............................................................................................................... 103
IP PBX ..................................................................................................................................113
Server .......................................................................................................................................115
Auto Provision ......................................................................................................................... 131
QoS ......................................................................................................................................... 137
Voice Mail ................................................................................................................................ 141
Phonebook .............................................................................................................................. 147
DSP Management ................................................................................................................... 153
Office Hours ............................................................................................................................. 157
Authority Group ....................................................................................................................... 159
Ring Group .............................................................................................................................. 185
Pickup Group ........................................................................................................................... 195
Call Access Code .................................................................................................................... 199
Outbound Line Group ..............................................................................................................203
Auto-Attendant ......................................................................................................................... 231
LCR ......................................................................................................................................... 243
Group Management ................................................................................................................. 249
Call Services ............................................................................................................................ 257
ZyStack .................................................................................................................................... 273
Monitor, Log & Maintenance ...............................................................................................283
System Information .................................................................................................................. 285
Status Observation .................................................................................................................. 289
System Log .............................................................................................................................. 299
Call Detail Record (CDR) ......................................................................................................... 309
Administrator Accounts ............................................................................................................317
Diagnostics .............................................................................................................................. 321
Inactivity Timer ......................................................................................................................... 325
................................................................................................................................................. 325

Contents Overview
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Remote Management ..............................................................................................................327
System File Maintenance ........................................................................................................343
License Control ........................................................................................................................ 349
Web Portal and IVR ..............................................................................................................355
Web Portal ............................................................................................................................... 357
Interactive Voice Response (IVR) System ...............................................................................367
Appendices & Index .............................................................................................................373
Troubleshooting ....................................................................................................................... 375
Product Specifications ............................................................................................................. 381

X6004 User’s Guide 11
About This User's Guide..........................................................................................................3
Document Conventions............................................................................................................4
Safety Warnings........................................................................................................................6
Contents Overview ...................................................................................................................9
Part I: Introduction and Tutorials ......................................................... 37
Chapter 1
Getting to Know Your X6004..................................................................................................39
1.1 Introduction .......................................................................................................................... 39
1.1.1 Voice over Internet Protocol (VoIP) Implementation .................................................. 40
1.1.2 PBX Telephony Features ........................................................................................... 40
1.1.3 Scalable Design ......................................................................................................... 41
1.2 Ways to Manage the X6004 ................................................................................................ 41
1.3 Good Habits for Managing the X6004 ................................................................................. 42
1.4 LEDs .................................................................................................................................... 42
Chapter 2
How It Works...........................................................................................................................45
2.1 Call Routing ......................................................................................................................... 45
2.1.1 Call Routing Terms .................................................................................................... 45
2.2 Internal Call Routing ............................................................................................................ 47
2.3 Outbound Call Routing ........................................................................................................47
Chapter 3
Tutorials...................................................................................................................................49
3.1 Making Internal Calls ........................................................................................................... 50
3.1.1 Configure SIP Extensions .......................................................................................... 50
3.1.2 Connect IP Phones .................................................................................................... 53
3.1.3 Register IP Phones .................................................................................................... 54
3.1.4 Auto Provisioning ...................................................................................................... 54
3.2 Making PSTN Calls ............................................................................................................. 56
3.2.1 The PSTN Connection ............................................................................................... 57
3.2.2 Creating a Dialing Rule for PSTN .............................................................................. 59
3.2.3 Assigning an LCR to an Authority Group ................................................................... 61
3.3 Making ITSP Calls ............................................................................................................... 62
3.3.1 The ITSP Connection ................................................................................................. 62
3.3.2 Creating a Dialing Rule for ITSP ................................................................................ 65
3.3.3 Assigning an LCR to an Authority Group ................................................................... 68
3.4 Making ISDN Calls .............................................................................................................. 69

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3.4.1 The ISDN Connection ................................................................................................ 69
3.4.2 Creating a Dialing Rule for ISDN ............................................................................... 73
3.4.3 Assigning an LCR to an Authority Group ................................................................... 74
3.5 ISDN Network Configuration Examples ............................................................................... 75
3.5.1 Example 1: Small/Medium Business ...................................................................... 76
3.5.2 Example 2: Company with Existing PBX ............................................................... 77
3.5.3 Example 3: Company with Existing PBX and Expanding Employees ................. 78
3.6 Using Call Features ............................................................................................................. 78
3.6.1 Customizing Feature Codes ....................................................................................... 79
3.6.2 Using the Voicemail Feature ...................................................................................... 79
3.7 Using Your Web Portal ........................................................................................................ 80
3.7.1 Your Information .........................................................................................................80
3.7.2 Accessing the Web Portal .......................................................................................... 80
3.7.3 Changing Your Security Information ........................................................................... 81
3.7.4 Personalizing Your Settings ....................................................................................... 82
3.7.5 Setting Up Voicemail .................................................................................................. 85
3.7.6 Using the Web Phone (IP Phone Users Only) ........................................................... 85
3.8 Capturing Packets Using the Web Configurator .................................................................. 87
Part II: Web Configurator & Network Setup......................................... 91
Chapter 4
The Web Configurator ............................................................................................................93
4.1 Introduction .......................................................................................................................... 93
4.2 System Login .................................................................................................................... 93
4.3 The System Screen ........................................................................................................95
4.3.1 The Navigation Panel ................................................................................................. 96
4.4 Dashboard - System Information ........................................................................................ 98
4.5 Saving Your Configuration ................................................................................................... 99
4.6 Icons in the Web Configurator ........................................................................................... 100
4.7 Resetting the X6004 .......................................................................................................100
4.8 Rebooting the X6004 ........................................................................................................100
4.9 Logging Out of the Web Configurator ............................................................................... 101
4.10 Help ................................................................................................................................ 101
Chapter 5
Network Deployment............................................................................................................103
5.1 Overview ............................................................................................................................ 103
5.1.1 What You Can Do in the Network Screens .............................................................. 103
5.1.2 What You Need to Know About Network Deployment ............................................. 104
5.1.3 Before You Begin ..................................................................................................... 104

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5.2 The LAN Screen ................................................................................................................105
5.3 The WAN Screen ...............................................................................................................105
5.4 The DDNS (Dynamic DNS) Screen ..................................................................................106
5.4.1 DYNDNS Wildcard ................................................................................................... 107
5.4.2 Configuring the DDNS Screen ................................................................................. 107
5.5 The NTP (Network Time Protocol) Screen ........................................................................ 108
5.6 The Static Route Screen ....................................................................................................109
5.6.1 Configuring the Static Route Screen ........................................................................ 109
5.6.2 Adding a Static Route ................................................................................................110
5.7 The VLAN Screen ...............................................................................................................111
5.8 Network Technical Reference .............................................................................................111
Part III: IP PBX......................................................................................113
Chapter 6
Server.....................................................................................................................................115
6.1 Overview .............................................................................................................................115
6.1.1 What You Can Do in the Server Screens ..................................................................115
6.1.2 What You Need to Know About Servers ...................................................................116
6.1.3 Before You Begin ......................................................................................................118
6.2 The IP-PBX Server Global Screen .....................................................................................118
6.3 The FXO Screen ................................................................................................................119
6.4 The FXS Screen ...............................................................................................................120
6.5 The BRI Screen ................................................................................................................. 121
6.6 The PRI Screen ................................................................................................................. 123
6.7 The Call Block Screen ......................................................................................................125
6.7.1 The Call Blacklist Screen ........................................................................................126
6.8 The Feature Code Screen ................................................................................................ 127
6.9 The E-Mail Screen ............................................................................................................. 129
6.10 Network Technical Reference .......................................................................................... 129
Chapter 7
Auto Provision ......................................................................................................................131
7.1 Overview ............................................................................................................................ 131
7.1.1 What You Can Do in the Auto Provision Screen ......................................................131
7.1.2 What You Need to Know About Auto Provision ........................................................ 131
7.1.3 Before You Begin ..................................................................................................... 132
7.2 Auto Provision Screen .......................................................................................................132
7.2.1 Auto Provision Edit Settings .................................................................................... 133
7.2.2 Auto Provision View SPTGEN ................................................................................. 134

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Chapter 8
QoS.........................................................................................................................................137
8.1 Overview ............................................................................................................................ 137
8.1.1 What You Can Do in the QoS Screens .................................................................... 137
8.1.2 What You Need to Know About QoS ....................................................................... 137
8.1.3 Before You Begin ..................................................................................................... 138
8.2 The QoS Screen ................................................................................................................139
Chapter 9
Voice Mail...............................................................................................................................141
9.1 Overview ............................................................................................................................ 141
9.1.1 What You Can Do in the Voice Mail Screen ............................................................. 141
9.1.2 What You Need to Know about Voice Mail ............................................................... 141
9.2 The Voice Mail Screen ....................................................................................................... 141
9.3 Accessing Voice Mail .........................................................................................................142
Chapter 10
Phonebook ............................................................................................................................147
10.1 Overview .......................................................................................................................... 147
10.1.1 What You Can Do in the Phonebook Screens ....................................................... 147
10.1.2 What You Need to Know About the Phonebook .................................................... 147
10.1.3 Before You Begin ................................................................................................... 148
10.2 The Phonebook Configuration Screen ............................................................................ 148
10.2.1 The Import Phonebook Screen .............................................................................. 149
10.3 The LDAP Phonebook Screen ....................................................................................... 149
10.4 The Local Phonebook Screen ........................................................................................ 151
10.4.1 Local Phonebook Add/Edit Screen ....................................................................... 151
Chapter 11
DSP Management..................................................................................................................153
11.1 Overview .......................................................................................................................... 153
11.1.1 What You Can Do in the DSP Management Screen .............................................. 153
11.1.2 What You Need To Know About DSP ..................................................................... 153
11.1.3 Before You Begin .................................................................................................... 154
11.2 Installing and Removing DSP Modules ............................................................................ 154
11.2.1 How to Install a DSP Module .................................................................................. 154
11.2.2 How to Remove a DSP Module .............................................................................. 154
11.3 The DSP Management Screen ........................................................................................ 155
Chapter 12
Office Hours ..........................................................................................................................157
12.1 Overview .......................................................................................................................... 157
12.1.1 What You Can Do in the Office Hour Screen ......................................................... 157

X6004 User’s Guide 15
12.1.2 What You Need To Know About Office Hours ........................................................ 157
12.1.3 Before You Begin ................................................................................................... 157
12.2 Office Hour Screen .......................................................................................................... 157
Chapter 13
Authority Group....................................................................................................................159
13.1 Overview .......................................................................................................................... 159
13.1.1 What You Can Do in the Authority Group Screens ................................................ 159
13.1.2 What You Need to Know About Authority Groups .................................................. 160
13.2 The Authority Group Screen ............................................................................................ 161
13.2.1 The Extension Query Result Screen ..................................................................... 161
13.2.2 The Add/Edit Authority Group Screen .................................................................... 162
13.2.3 The Authority Group Configuration Screen ........................................................... 163
13.3 Extension Features .......................................................................................................... 165
13.3.1 The Add SIP Peers Screen ................................................................................... 165
13.3.2 Add a SIP Extension: The Basic Screen ............................................................... 167
13.3.3 Configure SIP Extensions: The Basic Screen ....................................................... 168
13.3.4 The SIP Extension Call Forward Screen ............................................................... 169
13.3.5 The DND White List Screen .................................................................................. 171
13.3.6 The Find Me List Screen ....................................................................................... 172
13.3.7 The Blacklist Screen ............................................................................................. 173
13.3.8 The SIP Extension Voice Mail Settings Screen ..................................................... 173
13.3.9 The SIP Extension Advanced Screen ................................................................... 174
13.3.10 The Auto Provision Screen ................................................................................. 176
13.3.11 The Add an FXS Extension Screen ..................................................................... 177
13.3.12 Configure FXS Extensions: the Basic Screen .....................................................177
13.3.13 The FXS Extension Call Forward Screen ............................................................178
13.3.14 The FXS Extension Voice Mail Screen ................................................................ 178
13.3.15 The FXS Extension Advanced Screen ................................................................ 179
13.3.16 The Add a BRI Extension Screen ....................................................................... 179
13.3.17 Configure BRI Extensions: the Basic Screen ...................................................... 180
13.3.18 The BRI Extension Call Forward Screen ............................................................. 181
13.3.19 The BRI Extension Voice Mail Screen .................................................................181
13.3.20 The BRI Extension Advanced Screen ................................................................. 182
13.4 Authority Group Technical Reference ..............................................................................182
Chapter 14
Ring Group............................................................................................................................185
14.1 Overview .......................................................................................................................... 185
14.1.1 What You Can Do in the Ring Group Screen ......................................................... 185
14.1.2 What You Need to Know about Ring Groups ......................................................... 185
14.1.3 Before You Begin ................................................................................................... 186
14.1.4 Paging Group Example .......................................................................................... 186

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14.2 The Ring Group Screen ................................................................................................... 189
14.2.1 The New Ring Group Screen ................................................................................ 189
14.2.2 The Edit Ring Group Screen ................................................................................. 190
14.2.3 The Configure Ring Group Screen ........................................................................ 190
14.2.4 The Add/Edit Page Group Screen ......................................................................... 191
14.2.5 The Add/Edit Hunt Group Screen ......................................................................... 192
Chapter 15
Pickup Group ........................................................................................................................195
15.1 Overview .......................................................................................................................... 195
15.1.1 What You Can Do in the Pickup Group Screen ...................................................... 195
15.1.2 Before You Begin ................................................................................................... 195
15.1.3 Pickup Group Example .......................................................................................... 196
15.2 The Pickup Group Screen ............................................................................................... 196
15.2.1 Add/Edit Pickup Groups ........................................................................................ 197
Chapter 16
Call Access Code..................................................................................................................199
16.1 Overview .......................................................................................................................... 199
16.1.1 What You Need to Know About Call Access .......................................................... 200
16.1.2 What You Can Do in the Extension Management Screens .................................... 200
16.1.3 Before You Begin ................................................................................................... 200
16.2 The Call Access Code List Screen ..................................................................................200
16.2.1 The Set Call Access Code Screen ........................................................................ 201
16.3 The Internal Extension Length Screen ............................................................................ 201
Chapter 17
Outbound Line Group...........................................................................................................203
17.1 Overview .......................................................................................................................... 203
17.1.1 What You Can Do in the Outbound Line Group Screen ......................................... 204
17.1.2 What You Need to Know About Outbound Line Groups ........................................ 204
17.1.3 Before You Begin ................................................................................................... 207
17.2 Outbound Line Group Screen .......................................................................................... 207
17.3 Add/Edit FXO Trunk ........................................................................................................208
17.3.1 Configure an FXO Trunk ....................................................................................... 209
17.3.2 Auto-Attendant for Incoming Analog Calls ............................................................. 210
17.4 Add/Edit PRI Trunk ......................................................................................................... 210
17.4.1 Configure a PRI Trunk ............................................................................................211
17.4.2 Auto-Attendant for Incoming PRI Calls .................................................................213
17.5 Add/Edit BRI Trunk ......................................................................................................... 214
17.5.1 Configure a BRI Trunk ........................................................................................... 214
17.5.2 Auto-Attendant for Incoming BRI Calls .................................................................216
17.6 Add/Edit SIP Trunk .......................................................................................................... 216

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17.6.1 Configure a SIP Trunk ........................................................................................... 216
17.6.2 Auto-Attendant for SIP Trunks .............................................................................. 220
17.7 Add/Edit Trusted Peer .....................................................................................................221
17.7.1 Configure a Trusted Peer ....................................................................................... 222
17.7.2 Auto-Attendant for Trusted Peer ............................................................................ 224
Chapter 18
Auto-Attendant......................................................................................................................231
18.1 Overview .......................................................................................................................... 231
18.2 What You Can Do in the Auto-Attendant Screens ........................................................... 231
18.2.1 What You Need to Know About Auto-Attendants ................................................... 232
18.3 The Auto-Attendant Management Screen ....................................................................... 233
18.3.1 The Add/Edit Auto-Attendant Screen .....................................................................234
18.3.2 The Auto-Attendant Menu Settings Screen ........................................................... 235
18.3.3 The Add/Edit Auto-Attendant Option Screen ......................................................... 236
18.3.4 The Night Service Screen ...................................................................................... 237
18.4 Auto-Attendant Technical Reference ............................................................................... 239
Chapter 19
LCR.........................................................................................................................................243
19.1 Overview .......................................................................................................................... 243
19.1.1 What You Can Do in the LCR Screen .................................................................... 244
19.1.2 What You Need to Know About LCR ...................................................................... 244
19.1.3 Before You Begin ................................................................................................... 244
19.2 LCR List ........................................................................................................................... 245
19.2.1 LCR Configuration ................................................................................................. 245
19.2.2 Add/Edit LCR Dial Condition ................................................................................. 247
Chapter 20
Group Management..............................................................................................................249
20.1 Overview .......................................................................................................................... 249
20.1.1 What You Can Do in the Group Management Screen ........................................... 250
20.1.2 What You Need to Know About Group Management ............................................. 250
20.1.3 Before You Begin ................................................................................................... 253
20.2 Group Management Screen ............................................................................................ 254
20.2.1 Edit Group Management Associations .................................................................. 255
Chapter 21
Call Services..........................................................................................................................257
21.1 Overview .......................................................................................................................... 257
21.1.1 What You Can Do in the Call Services Screens ..................................................... 257
21.1.2 What You Need to Know About Call Services ........................................................ 258
21.1.3 Before You Begin ................................................................................................... 258

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21.2 The Emergency Call Screen ........................................................................................... 258
21.2.1 Configuring the Emergency Call Screen ................................................................ 259
21.3 The Conference Calling Screen ..................................................................................... 260
21.3.1 Configuring the Conference Calling Screen ........................................................... 260
21.3.2 The Conference Calling Edit and Add Screen ...................................................... 261
21.4 The Music on Hold Screen ............................................................................................. 263
21.4.1 Configuring the Music on Hold Screen ................................................................... 263
21.5 The Distinctive Ring Screen ........................................................................................... 263
21.6 The Auto Callback Screen .............................................................................................. 264
21.7 The Call Parking Screen .................................................................................................. 265
21.7.1 Configuring the Call Parking Screen ...................................................................... 266
21.8 The Call Waiting Screen .................................................................................................. 267
21.8.1 Configuring the Call Waiting Screen ...................................................................... 268
21.8.2 Call Waiting Example - 1 ........................................................................................269
21.8.3 Call Waiting Example - 2 ........................................................................................270
21.9 The Call Transfer Screen ................................................................................................. 270
21.9.1 Configuring the Call Transfer Screen ..................................................................... 270
Chapter 22
ZyStack ..................................................................................................................................273
22.1 Overview .......................................................................................................................... 273
22.1.1 What You Can Do in the ZyStack Screens ............................................................. 273
22.1.2 What You Need to Know About ZyStack ................................................................ 274
22.1.3 Before You Begin ................................................................................................... 276
22.2 ZyStack Setting ................................................................................................................ 276
22.2.1 ZyStack Add Screen .............................................................................................. 277
22.2.2 ZyStack Edit Screen ..............................................................................................278
22.3 ZyStack Intranet Setup ...................................................................................................279
22.3.1 ZyStack Add Intranet ............................................................................................. 279
22.4 ZyStack Status ................................................................................................................ 280
Part IV: Monitor, Log & Maintenance.................................................. 283
Chapter 23
System Information ..............................................................................................................285
23.1 Overview .......................................................................................................................... 285
23.2 The System Information Screen ...................................................................................... 285
Chapter 24
Status Observation...............................................................................................................289
24.1 Overview .......................................................................................................................... 289

X6004 User’s Guide 19
24.2 What You Can Do in the Status Observation Screens ..................................................... 289
24.2.1 What You Need to Know About Status Observation .............................................. 289
24.3 The SIP Peer Screen .......................................................................................................290
24.4 The FXS Peer Status Screen .......................................................................................... 291
24.5 The BRI Peer Status Screen ........................................................................................... 292
24.6 The FXO Trunk Status Screen ......................................................................................... 293
24.7 The SIP Trunk Status Screen .......................................................................................... 294
24.8 The BRI Trunk Status Screen .......................................................................................... 295
24.9 The PRI Trunk Status Screen .......................................................................................... 296
Chapter 25
System Log............................................................................................................................299
25.1 Overview .......................................................................................................................... 299
25.1.1 What You Can Do in the System Log Screen ........................................................ 299
25.1.2 What You Need to Know About System Log .......................................................... 300
25.2 The View Log Screen ......................................................................................................300
25.2.1 Filter Log Results Screen ....................................................................................... 301
25.3 The Log Setting Screen ................................................................................................... 302
25.3.1 Active Log Summary Screen .................................................................................. 303
25.3.2 System Log Configuration Screen .........................................................................305
25.3.3 Edit Syslog Server Settings Screen ....................................................................... 307
Chapter 26
Call Detail Record (CDR)......................................................................................................309
26.1 Overview .......................................................................................................................... 309
26.1.1 What You Can Do in the CDR Screen .................................................................... 309
26.1.2 What You Need to Know About CDR ..................................................................... 309
26.2 The CDR Management Screen ....................................................................................... 310
26.2.1 Configure your remote server .................................................................................311
26.3 Backup List Screen .........................................................................................................312
26.4 CDR Query Screen .........................................................................................................312
26.4.1 CDR Report Screen.............................................................................................. 315
26.5 CDR Technical Reference ............................................................................................... 316
Chapter 27
Administrator Accounts.......................................................................................................317
27.1 Overview .......................................................................................................................... 317
27.1.1 What You Can Do in the Administrator Accounts Screens ..................................... 317
27.1.2 What You Need to Know About Administrator Accounts ........................................ 317
27.2 The Administrator Username/Password Screen ............................................................. 317
27.3 The Administrator List Screen ......................................................................................... 318
27.3.1 Add an Administrator ............................................................................................. 319
27.3.2 Edit an Administrator Account ............................................................................... 320

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Chapter 28
Diagnostics............................................................................................................................321
28.1 Overview .......................................................................................................................... 321
28.1.1 What You Can Do in the Diagnostics Screens ....................................................... 321
28.1.2 What You Need to Know About Diagnostics .......................................................... 321
28.2 The Information Collect Screen ...................................................................................... 322
28.3 The Packet Capture Screen ............................................................................................ 323
Chapter 29
Inactivity Timer......................................................................................................................325
29.1 What You Need to Know About Inactivity Timer .............................................................. 325
29.2 The Inactivity Timer Screen ............................................................................................. 325
................................................................................................................................................325
Chapter 30
Remote Management............................................................................................................327
30.1 Overview .......................................................................................................................... 327
30.1.1 What You Can Do in the Remote Management Screens ....................................... 327
30.1.2 What You Need to Know About Remote Management .......................................... 328
30.2 The WWW Screen .......................................................................................................... 329
30.3 The WWW > Add/Edit Screen .........................................................................................330
30.4 The SSH Screen .............................................................................................................. 331
30.5 The SSH > Add/Edit Screen ............................................................................................ 331
30.6 The FTP Screen .............................................................................................................. 332
30.7 The FTP > Add/Edit Screen ............................................................................................. 333
30.8 The ICMP Screen ............................................................................................................334
30.9 The ICMP > Add/Edit Screen .......................................................................................... 335
30.10 The V200 Screen ...........................................................................................................336
30.11 The V200 > Add/Edit Screen .........................................................................................336
30.12 Remote Management Technical Reference .................................................................. 337
Chapter 31
System File Maintenance.....................................................................................................343
31.1 Overview .......................................................................................................................... 343
31.1.1 What You Can Do in the System File Maintenance Screen ................................... 343
31.1.2 What You Need to Know About System File Maintenance .................................... 343
31.2 The Backup & Restore Screen ........................................................................................ 344
31.3 The Firmware Upgrade Screen ....................................................................................... 346
31.4 System File Maintenance Technical Reference ............................................................... 347
Chapter 32
License Control.....................................................................................................................349
32.1 Overview .......................................................................................................................... 349