2-Wire Gateway 1000 Series User manual

For 1000 Series
2Wire Gateway
Installation Guide

Notice to Users
©2005 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-
readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND
HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH
REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR
IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice.
The software described herein is governed by the terms of a separate user license agreement.
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and
credit card information. Financial services may require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, and HomePortal are registered trademarks, and HyperG, Greenlight, FullPass, and GuestPass are trademarks
of 2Wire, Inc. All other trademarks are trademarks of their respective owners.
5100-000266-001 Rev A

1
Installing and Configuring the Gateway
Windows 98/SE/2K/ME/XP and Macintosh OS 10.2
Congratulations on the purchase of your 2Wire gateway. To install your gateway and configure your network,
follow these steps.
Note: Features for different models may vary. Product details will be specified for each particular
model.
Note: TO MAC OS 9.X AND OTHER OPERATING SYSTEM USERS. Users running Mac OS 9.X and
operating systems other than those stated above must perform a manual configuration of the
gateway. Refer to Appendix C for step-by-step instructions.
Insert the 2Wire Setup Wizard CD and follow the on-screen instructions
Do NOT install any equipment until instructed by the CD during your installation.
Enter key code
If you were provided with a 20-digit key code by your service provider, enter it when prompted. If you were
not provided with a key code, refer to Appendix E.
Add computers to your network
Insert the 2Wire Setup Wizard CD into the CD-ROM drive of each computer that you wish to connect to your
network and follow the on-screen instructions.

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The Home Page
When your installation is complete, the gateway home page will display. Use this page to perform a variety
of administrative functions for easy management of your local network. From this page you can:
• Upgrade your gateway software
• View your network settings
• Change wireless network settings
• Modify the security settings for your broadband connection
Accessing the Home Page
There are several ways you can access the gateway home page:
• Click on the icon on your desktop, or
• Open a browser and type http://gateway.2Wire.net

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Troubleshooting
Diagnosing Connection Problems
This section describes some connection problems you may encounter with your local network and provides
suggestions for solving those problems. If the problem you are having is not covered here or in the 2Wire
online Help system, or if the suggestions provided do not solve the problem, contact your service provider’s
Technical Support.
For more detailed information on the gateway indicator and status lights, see Appendix B of this guide.
The POWER indicator light is off
If the POWER indicator light is off, the gateway is not getting power:
1. Check to see if the power cable is plugged into the power outlet or power strip.
2. If the power cable is plugged into a power strip, make sure the power strip is turned on.
3. Make sure the power cord is correctly and securely connected into the gateway.
Note: If the POWER indicator light is red (signifying a system error), or does not light after
performing the steps above, contact Technical Support.
The BROADBAND LINK indicator light is red
If the BROADBAND LINK indicator light is red, the gateway has not established a connection to your
broadband service provider:
1. Verify that the phone cable is properly connected to the PHONE LINE port on the gateway.
2. Verify that you have configured the gateway with the correct settings (for example, username and
password) provided by your service provider.
3. Verify that your DSL service is activated by calling your service provider.
The BROADBAND LINK indicator light is orange
If the BROADBAND LINK indicator light is orange, the gateway is not properly configured. Re-install the
software and verify that the correct username and password are being used.
The LOCAL NETWORK indicator light is off
If your networked computers are powered on and the LOCAL NETWORK indicator light is off, the gateway may
not have been connected correctly. Verify that all cables are properly connected and reboot the computer.

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Running the 2Wire Setup Wizard Manually
If after one minute the Setup Wizard does not automatically run:
Windows Users: Double-click the My Computer icon located on the desktop.
Double-click the icon that corresponds to your CD-ROM drive.
Double-click Setup.exe and follow the on-screen instructions.
Mac Users: Double-click the 2Wire icon.
Double-click the 2Wire Setup Wizard icon.
Verifying That Your PC Adapter Driver is Installed Correctly
There are two common errors that may occur during installation that will result in an error message:
• The appropriate adapter driver software was not installed.
• The adapter driver software was only partially installed or is incompatible with your system.
Follow the procedure appropriate to your system to determine whether the driver was correctly installed.
Windows XP: 1. Click Start and click Control Panel.
2. Double-click the System icon.
3. Select the Hardware tab, then click Device Manager.
Continue to step 4 under Accessing Driver Status on page 5.
Windows 2000: 1. Click Start >Settings and click Control Panel.
2. Double-click the System icon.
3. Select the Hardware tab and click Device Manager.
Continue to Step 4 under Accessing Driver Status on page 5.
Windows 98 SE or Windows ME:
1. Click Start >Settings and click Control Panel.
2. Click the System icon.
3. Select the Device Manager tab.
Continue to Step 4 under Accessing Driver Status on page 5.

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Accessing Driver Status
1. Click the “+” sign next to the Other devices and/or Network adapters categories to expand them. This
displays a list of all adapters and/or devices that you have installed. Check to see if your adapter is
marked with a yellow question mark (driver not installed) or exclamation point (incomplete driver
installation or driver not compatible with the operating system).
IMPORTANT: If your adapter or device does not appear in the list, it may not be properly installed.
Reinstall the adapter according to the appropriate documentation.
If the USB driver for direct USB connection between the gateway and
your PC has not been installed, one of the following names will appear in
the Other devices category (the name that displays is dependent on your
operating system):
−2Wire USB Remote NDIS Ethernet
−2Wire Gateway USB
2. Double-click the adapter name highlighted with a yellow question mark
or exclamation point.
3. Click the Reinstall Driver button to reinstall the driver for your adapter
from the CD.
4. After you have reinstalled the driver, click the RETRY button on the Setup Wizard adapter
troubleshooting screen.

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Configuring Wireless Adapters
2Wire Wireless Adapters
Note: The 2Wire 1070 and 1070-B gateways do not include wireless support. If you are using a
2Wire 1070 or 1070-B gateway, skip this section.
If you use a 2Wire wireless adapter (PCI, PC card, or USB adapter) for wireless networking, the gateway
installation software automatically configures it to communicate with the gateway during setup.
Non-2Wire Wireless Adapters
If you are NOT using a 2Wire wireless adapter, you will need to manually configure your adapter of choice to
communicate with the gateway using the information below.
Locating the Serial Number and Wireless
Encryption Key
Your gateway is configured with unique security
parameters that must be configured into your
wireless adapter: the serial number and a default
64-bit WEP wireless encryption key. You will find
these two important pieces of information on the
bottom of your gateway.
Adapter Configuration
After you have located the serial number and
wireless encryption key, configure your wireless
adapter according to instructions provided with that
product.
1. Set the network type to Infrastructure. Refer to your wireless adapter documentation for instructions on
editing the adapter’s network profile. Your wireless adapter should be configured to operate with an
access point or residential gateway. This mode of operation is typically enabled by setting network type
to Infrastructure.
2. Set the wireless network name. The wireless network name of your gateway is 2WIRE in all capital
letters, followed by the last three digits of the gateway serial number located on the bottom of your
gateway. For example, if the last three digits of your gateway serial number are 102, your gateway
network name would be 2WIRE102.
The wireless network name is sometimes referred to as the Network Name, SSID, ESS ID, or Wireless
LAN ID.
3. Enable wireless security. Your gateway is pre-configured to take advantage of wireless security.
Referring to the instructions provided with your wireless adapter, enable wireless security.
The default wireless security used by the gateway is sometimes referred to as WEP (wired equivalent
privacy), 64-bit encryption, or 40-bit encryption.

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4. Enter the encryption key. Once you have enabled security on your wireless adapter, you need to enter
the unique security key for your gateway. To do this, set the network encryption type to hexadecimal,
and enter your 10-digit wireless encryption key found on the bottom of your gateway.
IMPORTANT NOTE TO MAC OS X USERS: You must enter the “$” character at the beginning of the 10-
digit wireless encryption key. For example, if the wireless encryption key is 1234567890, enter
“$1234567890”. Doing so indicates to the OS that the key is in hexadecimal format.
5. In general, accept your adapter’s defaults. The default value for the remainder of configurable settings
for your network adapter should allow your wireless adapter to communicate with the gateway. Although
the gateway is set by default to communicate using channel 6, it is not required to change your adapter
to this setting as most adapters will automatically detect the appropriate channel.

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Appendix A: Connecting Your Computer Using USB
Connecting your computer to the gateway using USB requires an available USB port. Only one Windows or
Macintosh computer can be directly connected to the 2Wire gateway using the USB connection.
IMPORTANT NOTE: The 2Wire 1070-B gateway does not include USB support. If you are using a 2Wire
1070-B gateway, skip this section.
Installing the Gateway and USB Driver on a Windows PC
With your computer powered off and the 2Wire Setup Wizard CD still in the CD-ROM drive, connect the
provided blue USB cable from the USB port on the 2Wire gateway to your computer’s USB port. A USB port
is identified by the following icon:
To complete your USB connection to the gateway, you must install the 2Wire gateway USB driver on your
computer.
1. Power on your computer. If the Add Hardware Wizard displays, follow the on-screen instructions
selecting recommended default settings. If prompted to identify where to search for drivers, deselect
Floppy Disk drive and check CD-ROM drive.
2. After the driver installs click Finish to complete the driver installation. The Setup Wizard will resume
when your PC has rebooted.
NOTE TO WINDOWS 98 USERS: Microsoft Windows 98 users may be prompted to insert the Windows
98 installation CD-ROM after installing the 2Wire gateway USB drivers. Once the Windows 98 updates
are complete, remove the Windows 98 CD and reinsert the Setup Wizard CD into your CD-ROM prior to
rebooting your PC.