2gig Technologies EDGE User manual
TM
2GIG EDGE
Security & Smart
Home System
QUICK START GUIDE
2
2GIG EDGE Quick Start Guide
Contents
Welcome to the 2GIG®EDGE Security Panel................................................................................................3
About this Guide .....................................................................................................................3
Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Technical Support ....................................................................................................................3
Panel LED Behavior ...................................................................................................................4
Home Screen..........................................................................................................................5
System Settings......................................................................................................................6
Activate an Emergency Alarm ...........................................................................................................6
Smart Home Options ..................................................................................................................7
Home Button/Indicator .................................................................................................................7
System Icons .........................................................................................................................8
Burglary Protection ....................................................................................................................9
Arm the System (Armed Stay Mode) ......................................................................................................9
Arm the System (Away Mode) ...........................................................................................................10
Arm the System (Using the Alarm.com mobile app) ..........................................................................................11
Bypass Sensors......................................................................................................................12
Disarm the System (Armed Stay Mode) ...................................................................................................14
Disarm the System (Armed Away Mode)...................................................................................................15
Disarm the System (Face Recognition Mode) ...............................................................................................16
Disarm the System (Using the Alarm.com mobile app) ........................................................................................17
Using the Duress Code ................................................................................................................18
In the Event of a Burglary Alarm..........................................................................................................19
Cancel/Silence a False Burglary Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Fire and Emergency Protection ..........................................................................................................20
In the Event of a Fire Alarm .............................................................................................................20
Deactivating an Emergency Alarm........................................................................................................21
Security Codes ........................................................................................................................22
Change the Master User or Duress Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Edit a User Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Face Recognition Setup.................................................................................................................25
Bluetooth Setup .......................................................................................................................27
Smart Areas Settings ...................................................................................................................29
View Smart Areas ......................................................................................................................31
Wireless Network Settings ..............................................................................................................32
Set Sensor Chimes.....................................................................................................................33
System Tests..........................................................................................................................34
Limited Warranty ......................................................................................................................35
Waste Electrical and Electronic Equipment (WEEE) Statement .................................................................................35
WARNINGS ...........................................................................................................................36
Limitations of Alarm Products ...........................................................................................................36
Risk of Noise Induced Hearing Loss ......................................................................................................36
Alarm Dealer Information................................................................................................................36
3Copyright © 2021 Nortek Security & Control LLC
Support Services
If technical assistance with the system is required, contact a 2GIG alarm dealer or visit the 2GIG alarm dealer's website.
Copyright ©2021 Nortek Security & Control LLC. All Rights Reserved. U.S. Patent D727,857. Australian Patent No. 357098. Additional Patents Pending.
The 2GIG, EDGE, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries. Other
Nortek Security & Control trademarks may also appear in these materials. Other names or brands may be claimed as the property of others. For more information,
contact your 2GIG alarm dealer for pricing or visit www.2gig.com.
Information in this document is subject to change without notice. The availability of particular products, services, and features may vary by region. Please check
with your local dealer for further details and availability of language options.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including
photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Nortek Security & Control.
Nortek Security & Control
5919 Sea Otter Place, Suite 100
Carlsbad, CA 92010 USA
Technical Support
Phone: 800-421-1587
Online: www.nortekcontrol.com/support/
Welcome to the 2GIG®EDGE Security Panel
This Quick Reference guide shows system owners how to use the basic features of the 2GIG EDGE Security Panel. For more in-depth information, download the
EDGE User Guide from 2gig.com/dealers or visit www.2gig.com.
About this Guide
This guide is designed for use by home and business owners of the 2GIG EDGE Security Panel from Nortek Security & Control LLC. It is recommended that the
EDGE Panel and all associated sensors and peripherals be professionally installed by an authorized 2GIG alarm dealer. For regulatory compliance, professional
installation is required. For a list of dealers in the area, visit www.nortekcontrol.com.
4
2GIG EDGE Quick Start Guide
Panel LED Behavior
The EDGE panel has a single LED light on the top right corner. Depending on the panel's alarm status, the multi-colored LED that will ash blue, white or red (see
Alarm Status table below).
Alarm Status AC Power LED Status Battery Power LED Status
System Ready to Arm (all sensors closed) Solid Blue Flashing Blue
System Not Ready to Arm (one or more sensors open) Solid White Blinking White
Exit Delay Countdown / Armed Solid Red Flashing Red
Entry Delay Countdown / In Alarm / Armed After Alarm Blinking Red Blinking Red
Microphones
Camera
Alarm Status Red
White
Blue
Speakers
5Copyright © 2021 Nortek Security & Control LLC
Home Screen
To wake the touchscreen, tap any area of the screen display. By default, the touchscreen goes into sleep mode after two (2) minutes of inactivity.
System Status: Reveals the system state: Ready to Arm, Not Ready to
Arm, etc. Current Weather: Displays daily forecast.
Date/Time: Shows the system date/time. System Icons: Indicates system information. See page 8.
Arming Features: Tap Arm Stay or Arm Away to arm the system. See
Burglary Protection on page 9.Smart Home: Tap for Smart Home options. See page 7.
Emergency: Tap for access to Panic, Fire and Emergency buttons. Smart Areas: Tap for Smart Area options. See page 31.
System Logo: Tap to enter Panel Information. Tap and hold for 2
seconds to enter the Duress Code and transmit a user duress report to
the Central Station. See page 18.
Settings: Tap for access to the Settings menu (next page).
6
2GIG EDGE Quick Start Guide
Activate an Emergency Alarm
Notify the Central Station of an emergency
event by manually activating the alarm at
the Control Panel.
The Alarm button is designed with a
double-action trigger. This reduces the risk
of inadvertently transmitting a false alarm
to the Central Station.
This button is available on most displays
(other than some system setup menus)
for access to Panic, Fire or Emergency
alarms.
System Settings
The Settings Icon is located at the bottom/right of the display.
Tap for Settings Menu. Enter the Master code.
Tap for Emergency Menu.
Choose an option.
To activate a manual alarm, press and hold for 2
seconds.
7Copyright © 2021 Nortek Security & Control LLC
Smart Home Options
The Smart Home button is located on the
main display. When selected, the Smart
Home options menu is displayed.
Home Button/Indicator
The Home button is located at the bottom/
right of most displays. Tap Home ( )
return to the Home screen.
Return to the Home screen.
Choose a Smart Home option.
Tap the Smart Home option.
Appears only when a
camera is available.
8
2GIG EDGE Quick Start Guide
System Icons
The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons providing system information and access to
different functions.
System Icons
Battery Power Status Power Disconnected
Battery Charging Screen Off
On-Board Camera is active Audible Beeps On
Notications Audible Beeps Off
Power Update is available
9Copyright © 2021 Nortek Security & Control LLC
Tap Arm Stay. Tap Silence to silence the audible timer beeps
and the "Armed" announcement.
Following countdown, the system is armed.
Quick Exit button allows time to exit the
premises without having to disarm the
system rst.
Burglary Protection
Arm the System (Armed Stay Mode)
Apply this mode when people and/or pets will be staying inside. All zones are armed, but interior zones (motion detectors) are disarmed.
Ensure the EDGE Panel is in the Ready to Arm state.
Tap the Mute ( ) button below Arm Stay,
Arm Away, Quick Exit or Disarm to silence
audible prompts.
NOTE: Activating the mute button will
extend the exit delay timer.
10
2GIG EDGE Quick Start Guide
Tap Arm Stay.
Tap the Mute ( ) button below Arm Stay,
Arm Away, Quick Exit or Disarm to silence
audible prompts.
Silence option extends the length of the timer
and silences the audible countdown.
Following countdown, the system is armed.
Arm the System (Away Mode)
Apply this mode when all people and pets will be leaving the premises. All zones are armed.
Ensure the EDGE Panel is in the Ready to Arm state.
11 Copyright © 2021 Nortek Security & Control LLC
At the Disarmed screen, tap
Disarmed.
The app initiates the Arming
process.
Tap Arm (Stay) or Arm
(Away).
ARMED (STAY or AWAY) is
displayed with a red icon ( ).
Arm the System (Using the Alarm.com mobile app)
When the system is disarmed, the Disarmed screen ( ) is displayed.
To disarm the system with the Alarm.com mobile app:
12
2GIG EDGE Quick Start Guide
Bypass Sensors
When a protected door or window is opened, the Not Ready to Arm message appears and reveals the zone in ORANGE on the Sensors Not Ready list. Before
arming the system, place the system into the Ready to Arm state by (1) walking to the sensor and closing it, or (2) bypassing the sensor(s).
1. Tap BYPASS ALL.2. Enter the Master code. 3. The system is now ready to arm. Tap
Arm Stay or Arm Away to arm the
system.
4. (Optional) Tap the displayed bypass
number to bypass any sensors.
Number of bypassed
sensors.
This screen will be displayed if there are open
and un-bypassed sensors.
13 Copyright © 2021 Nortek Security & Control LLC
Bypass Sensors - Settings
From Home Screen, tap System Settings ( ),
then tap Bypass Sensors.
4. If desired, tap Cancel Bypass to cancel.
5. To continue with sensors bypassed, tap the
back button ( ).
At the Bypassed Sensors screen, tap the
switch adjacent to the desired sensor to turn
Bypass On or Off.
14
2GIG EDGE Quick Start Guide
Disarm the System (Armed Stay Mode)
When the system is armed in Armed (Stay) Mode, the Armed (Stay) screen is displayed.
Enter user code to disarm the system.
Tap DISARM.
NOTE: Display shown with Face
Recognition disabled.
15 Copyright © 2021 Nortek Security & Control LLC
Enter user code to disarm the system.Tap Disarm.
Disarm the System (Armed Away Mode)
When the system is armed in Armed (Away) Mode, the Armed (Away) screen is displayed.
TIP: If a false burglary alarm is activated while the system is armed (due to a protected door or window inadvertently being opened),
and it's desired to cancel or silence the alarm, see Cancel/Silence a False Burglary Alarm on page 19.
16
2GIG EDGE Quick Start Guide
Disarm the System (Face Recognition Mode)
When the system is armed, the Armed (Stay or Away) screen is displayed.
To disarm the system with Face Recognition:
1. Align the user's face within the frame of the camera.
The user's head must turn about 15 degrees right, move to center, and then 15
degrees left. If registered as a User, the system will analyze the face and disarm.
OR
2. Tap the Keypad button to access the keypad and disarm using the disarm code.
IMPORTANT: Face Recognition does not detect Duress. During a Duress situation,
avoid making the face detection gesture. Instead, tap KEYPAD then enter duress code.
17 Copyright © 2021 Nortek Security & Control LLC
Tap Disarm.Tap the Armed button. The app initiates the Disarming
process.
DISARMED displayed with a
green icon ( ).
Disarm the System (Using the Alarm.com mobile app)
When the system is armed, the Armed (Stay or Away) ( ) screen is displayed.
To disarm the system with the Alarm.com mobile app:
18
2GIG EDGE Quick Start Guide
Using the Duress Code
To transmit a user duress report to the Central Station (for example, being coerced by an unwanted intruder), use the steps below to input the system’s
unique Duress Code. The Central Station is notied about the duress situation. The intruder will be unaware that the service provider has been contacted for
assistance.
For added security, disable Bluetooth Disarming and Face Recognition options in Bluetooth Settings (see page 27).
To learn how to create a unique Duress Code for the system, see “Change the Master User or Duress Code” on page 23.
Enter the Duress Code (different from the Disarm Code).
IMPORTANT: Face Recognition does not detect Duress. During a Duress situation,
avoid making the face detection gesture. Instead, tap KEYPAD then enter duress code.
19 Copyright © 2021 Nortek Security & Control LLC
Sensor Type Action Default Time Setting
Instant Sensor
Alarm siren immediately sounds and continues to sound until a User
Code is entered or for the amount of time specied by the Burglary Bell
Cutoff Time setting
Four (4) minutes.
Consult the installer to determine the cutoff time for the system.
Delayed Sensor
Countdown allows time to disarm the system before the siren sounds.
Siren continues to sound until a User Code is entered or until the
amount of time specied by the Burglary Bell Cutoff Time setting.
30 second countdown
Consult the installer to determine the length of the countdown.
After the report is received by the Central Station, an operator will respond per the terms dened in the individual Service Agreement with the alarm dealer. For
more in-depth information about specic alarm protocols, contact the alarm dealer.
When Disarmed... Result Default Time Setting
Disarm the system BEFORE
the Abort Window Dialer Delay
countdown expires.
The system silences the alarm and does not transmit
an alarm report to the Central Station.
30 second countdown
Consult the installer to determine the length of the countdown.
If the system is disarmed AFTER
the Abort Window Dialer Delay
countdown expires
The system silences the alarm siren and transmits
an alarm cancellation report to the Central Station.
For a cancellation report to be transmitted, the
system must disarmed before the Alarm Cancel Time
expires.
Five (5) minutes
Consult the installer to determine the setting for the system.
In the Event of a Burglary Alarm
Cancel/Silence a False Burglary Alarm
In the event of a false alarm (for example, if the home is entered while it is armed and do not disarm the system before the countdown expires), the alarm can be
silenced and the alarm report canceled using one of these options:
20
2GIG EDGE Quick Start Guide
Fire and Emergency Protection
Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from harmful, and possibly deadly effects of smoke, heat,
and re-related dangers. The system’s re and emergency protection features are always protecting the premises. See Warnings, page 36.
NOTE: A professional installer must ensure that all Smoke/Heat alarms and CO detectors are installed in compliance with all national, regional,
and local laws, statutes, and guidelines.
In the Event of a Fire Alarm
In the event an installed re protection zone detects an issue, the following will occur:
1. The alarm siren immediately sounds and continues to sound until a User Code is entered or for the amount of time specied by the Fire Bell Cutoff Time
setting. The factory default setting is four (4) minutes. Consult the installer to determine the cutoff time that has been congured for the system.
2. After the report is received by the Central Station, an operator will respond per the terms dened in the individual Service Agreement with the 2GIG alarm
dealer. For more in-depth information about specic alarm protocols, contact the alarm dealer.
If a re alarm is activated, the system emits a warning siren and immediately reports a re to the Central Station. To protect all occupants, do the following:
1. If ames or smoke are present, yell “Fire!” to alert all occupants of a re.
2. Immediately evacuate all occupants from the premises and remain at a safe distance away from the premises.
DANGER: To protect all users from serious injury and/or death, do NOT re-enter the premises until it has been deemed safe by
emergency ofcials.
3. Dial 9-1-1 (or the region’s emergency services number) to report the situation to authorities. Always wait to call from a safe location.
NOTE: It is important to establish and practice an Escape Plan with all members of the household in the event of a re. For more in-
depth information, see the EDGE User Guide.
Other manuals for EDGE
4
Table of contents
Other 2gig Technologies Home Automation manuals
