2gig Technologies EASY UPDATER User manual
Copyright © 2015 Nortek Security & Control 1
EASY UPDATER FOR GC2 DESCRIPTION
The Easy Updater for GC2(2GIG-UPDV) is a compact, portable tool that lets
installers in the field load the latest firmware update onto the Control Panel and
Wireless Touchscreen Keypad (2GIG-TS1)—without requiring a computer. This device
will update GC2 Control Panel with Firmware 1.5 and higher, and Touchscreen
Keypad with 1.8 and higher. With a compact design intended to easily fit in a
technician’s toolbox, the device ships with the firmware update package already
installed.
Contents
Verify that the package includes the following:
•1―Easy Updater for GC2
•1―4 Pin Cable Adapter
Figure 1. Easy Updater for GC2
A. Micro USB Socket
B. 4 Segment Display
C. LED Indicator
D. Panel Connector (Pigtail)
E. Start Buon
F. 4 Pin Cable Adapter
UPDATING THE EASY UPDATER FOR GC2
The Easy Updater for GC2 ships with the firmware update for the Control Panel
and Touchscreen already installed. When newer firmware updates are released,
the new firmware package can be easily loaded into the device.
NOTE: Before changing the firmware update on the device for the first me,
always install the UPDV Device Drivers. To obtain the drivers and instrucons,
visit the Firmware Update Tool page at: dealer.2gig.com. A MicrosoWindows
based PC is used to perform the firmware update of the 2GIG-UPDV. The PC
must use Windows 7 or Windows 8, and all windows updates must be current.
Preparing to Update the Device: PC Preparation
To load newer firmware onto the device, go to the 2GIG Dealer Site at:
dealer.2gig.com and download the UPDV Update Tool Kit. This kit includes a
firmware update for the device, as well as the latest firmware release for the GC2
Panel and Wireless Touchscreen Keypad.
Figure 2. Micro USB/USB (Power and Data Transfer Type ) Cable Connecon
Next, connect the Easy Updater for GC2 to the computer using a micro-USB
cable, (not supplied) then run the update package to automacally load the
newer firmware onto the device. If a screen is displayed like Figure 3, the micro-
USB cable being used may be a "Charge Only" type of cable. A cable that supplies
power and transfers data is required.
Figure 3.Improper USB Cable Type
When the UPDV Device is first connected to the PC using the micro USB cable, it
will look for drivers.
Figure 4. Driver Soware Installaon Search
Figure 5 Driver Download
NOTE: If these drivers are not automacally found, then download them from
the manufacturer and install the drivers.(see 2gig website and UPDV instrucons
for locaon of the latest drivers).
At this point the UPDV device is ready to use and the UPDV payload installer can
be executed. (See UPDATING THE EASY UPDATER FOR GC2 secon on this page).
With the micro USB cable sll plugged into the unit, open the program.
Updating the UPDV Device.
Using the executable program downloaded from the 2gig.com website, place the
executable file on the desktop.
Figure 6. Opening the Program
PRINTER’S INSTRUCTIONS:
INSTR,INSTL,2GIG-EASY UPDATER FOR GC2- P/N: 10007501 A - INK: BLACK - MATERIAL: 20 LB. MEAD BOND - SIZE: 8.500” X 11.000” - TOL. +/- 0.125”- SCALE: 1-1 - FOLDING: 3X TO 2.750" X 4.375" WITH LOGO SHOWING
A
B
C
D
E
F
u p
p
a
U P A
U P A
P
MICRO USB SOCKET USB SOCKET
MICRO USB PLUG END
USB PLUG END
CABLE
(NOT SUPPLIED)
2GIG-UPDV
EASY UPDATER FOR GC2
2Copyright © 2015 Nortek Security & Control
An Open File-Security Warning may appear prior to opening soware. If this
happens select run.
Figure 7. Security Warning-Opening Soware
The program will search for the UPDV Device by pinging acve COM ports on the PC.
Figure 8. Pinging Acve COM Port on PC
Once the UPDV Device is found, it will display the NO UPDATE IS REQUIRED if the
latest firmware is currently installed.
Figure 9. Update is Not Required
• If update IS NOT required of the firmware, proceed to updang the
Control Panel firmware.
• If update IS REQUIRED, the version of soware being installed will
show up in the status bar.
Figure 10. Firmware Update is Needed
While communicang with the Firmware Updater Tool, the following events will change on
the display:
•-be- bulk erasing the SPI flash
•-fe- individual erasing of SPI flash sectors
•0000 flashing address (goes up to 0x1000)
Figure 11. Bulk Erase-Old Firmware is being erased
The 2GIG-UPDV has the ability to flash a Control Panel as well as a TS1. Firmware
for both products will be loaded into the 2GIG-UPDV.
Figure 12. Loading Control Panel Firmware
Figure 13. Loading TSI Touchscreen Keypad Firmware
When the update is complete the dialogue box of the programmer will display that
the update is successful and the 2GIG-UPDV will show "done" on the 4-digit display.
Figure 14. Update Completed
Update done is displayed on the Easy Updater for GC2 screen and eight (8) fast
"beeps" alert user that the firmware loading task is complete.
Figure 15. Download Completed on Easy Updater for GC2
Easy Updater for GC2 | Installaon Instrucons
donE
UPDV UPDATE DEVICE FRONT
Copyright © 2015 Nortek Security & Control 3
USING THE 2GIG EASY UPDATER FOR GC2
Control Panel Firmware Update Instructions
Make sure that the 2GIG-UPDV has the latest control panel and Touchscreen
Keypad firmware loaded. See secon "How to Update Easy Updater for GC2" and
update if necessary.
The 2GIG-UPDV was preloaded at the me of producon with product firmware.
On the back of the device it shows the factory loaded product firmware revision
and the serial number for the 2GIG-Easy Updater for GC2
Figure 16. Serial Number/Firmware Pre-Load Labels on Backside of Updater
Figure 17. Reference Diagram of Pigtails/ Slots & Logo side & Non-Sloed Side
Update the Control Panel
To update the Control Panel firmware:
1. Remove the backplate from the Control Panel. For instrucons, see the
Go!Control Panel’s Installaon & Programming Guide.
2. Disconnect power and baery.
3. Plug the device’s pigtail cable into the Control Panel’s J4 Pin Connector port
as shown in Figure 18.
4. Plug in the back-up baery.
5. Power ON the Control Panel
Figure 18. Firmware Update Cable and J4 Pin Connector Port
Firmware Update
The UPDV Device will communicate with the Control Panel. The UPDV Device
will determine that a firmware update can occur and wait for the start buon to
be pressed: L13 12084 (Control Panel or TS1 version build number scrolling)
update in progress: F O (display % progress (0 to 100), scrolling decimal points
when communicang with panel).
Press the Start Buon.
NOTE: Intermediate progress steps will include (changing the first leer on the
display); the update process will take several minutes.
• 'b' erasing the bootloader
• 'B' flashing the bootloader
• 'E' erasing the main program
• 'F' flashing the main program
NOTE: The "done" and long beep is preceeded by a 40 second delay to allow
the panel to power up aer performing the firmware update in case the XCVR
firmware was updated. The tech/installer should not remove the Firmware
Updater from the panel unl the long beep/"done" is shown.
Update done: done 2 second beep followed by 0.5 sec. beeps every 10
seconds.
Update the Wireless Touchscreen Keypad
1. Remove the backplate from the Wireless Touchscreen Keypad. For
instrucons, see the 2GIG Wireless Touchscreen Keypad Installaon
Instrucons.
2. Power OFF the Wireless Touchscreen Keypad.
3. The UPDV Device will connect to the 2GIG TSI keypad using one (1) of the
following:
• FOR EARLY PRODUCTION MODELS: Fully-insert the 4-Pin Cable
Adapter into the device’s pigtail cable. Then connect it to the four (4)
holes on the printed circuit board as shown in Figure19 below.
NOTE: Slots and logo on pigtail in Figure 19 are facing toward the power
connecon.
Figure 19. Cable Adapter/EARLY PRODUCTION MODEL Wireless Touchscreen Keypad
•FOR LATER PRODUCTION MODELS: Plug the device’s pigtail cable
directly into the 4-pin connector on the printed circuit board as shown
in Figure 20 below.
Figure 20. Update Cable/LATER MODEL Wireless Touchscreen Keypad
4. Power ON the Wireless Touchscreen Keypad.
IMPORTANT: To avoid equipment damage, ensure the sloed/logo side of
the pigtail cable is facing away from PCB as shown in Figure 20. When inserted
properly, the LED indicator on the Easy Updater for GC2 lights GREEN. When
inserted backwards, the LED indicator lights RED and the device will not perform
an update. See "LED Indicators"on Page 4.
5. When the Easy Updater for GC2 powers ON, it emits a single beep and then
the firmware version and build number that will be installed scrolls across
the display. For example, 1.13 12084.
NOTE: If a different message appears, see "Status Messages" below.
6. On the device, press Start Update Buon.
NOTE: A progress indicator shows the update status. When complete, the LCD
displays the Done status message and the device emits several beeps.
7. The UPDV device automacally restarts the wireless touchscreen keypad.
Unplug the UPDV device.
8. Replace the Wireless Touchscreen Keypad back plate.
You have successfully updated the firmware.
PIGTAIL SLOTS
AND LOGO SIDE FACE
AWAY FROM CONNECTOR
TAB (REFER TO FIGURE 3)
CONNECTOR
TA B
INCORRECT
PIN ALIGNMENT
CORRECT
PIN ALIGNMENT
PIGTAIL
NON-SLOTTED PIGTAIL
SIDE (REFER TO FIGURE 3)
4 PIN CABLE ADAPTER
CONNECT TO 4 HOLES
BACKSIDE OF UPDV UPDATER
DEVICE SERIAL NUMBER
FIRMWARE PRE-LOADED
IN DEVICE
SLOTTED SIDE
OF PIGTAIL
WITH LOGO
NON-SLOTTED SIDE
OF PIGTAIL
PIGTAIL SLOTS &
LOGO FACE AWAY
FROM PRINTED
CIRCUIT BOARD
4 PIN CONNECTOR
ON PCB
PCB
Easy Updater for GC2 | Installaon Instrucons
4Copyright © 2015 Nortek Security & Control
LED Indicators
The LED indicators display the following status:
LED Indicator Description
GREEN LED Lights GREEN when pigtail cable is
correctly aached to the Control
Panel or Wireless Touchscreen
RED LED Lights RED when pigtail cable is
plugged into the system backwards
or pins are misaligned. The GC2
Firmware Easy Updater for GC2 will
not funcon in this state
NO LED Check cable installaon for
misaligned or incorrect pin alignment
Status Messages
The 4-segment display reveals the following status messages:
Press buon to start update.
Messages DescripƟon
X.XX XXXX Displays the firmware version and
build number running on the device
and indicates the device is ready to
update the Control Panel or Wireless
Touchscreen Keypad
Where X.XX = firmware version and
XXXX=build number
F <X %> Indicates the percentage complete
of the current firmware update
on the Controll Panel or Wireless
Touchscreen Keypad. Where X=0 -
100%.
donE Firmware update successful
CANT UpdAtE - - no change Indicates the Control Panel or
Touchscreen is running the same
version as the Easy Updater for GC2
CANT UPDATE - - older Indicates the Control Panel or
Touchscreen is running a newer
version than the Easy Updater for GC2
See How to Update the Easy Updater
for GC2 below
Error n - - yyyyy Indicates a device error. Where yyyyy
= error number
C <X %> Indicates firmware diagnoscs
procedure occurring
Updating Errors
All updang errors will show CAnt UPdAtE - - HHHH (xxxx = specific update
failure reason).
Possible Reasons:
•bAd tArGEt - - connected panel does not correspond to an
updatable device
•no chAnGE - - same firmware in panel and firmware updater
•OLdEr - - panel firmware is newer than in the firmware updater
•bAd bUild - - firmware updater build is invalid or has been erased
(please use the Firmware Updater Tool to download the image again).
•bad build during updating - - firmware updater build was found
invalid during flashing (internal check)
•IntErnAL bUiLd - - the UPDV cannot be used to update internal
(test) builds, or no firmware payload is present
•build not found -- no firmware payload detected on UPDV
Device
•buildis good -- firmware updater build was validated as correct
and complete
•build erased -- firmware payload has been erased
•build is bad -- corrupt payload or no firmware payload is
present
All Other Errors
All other errors will show Error n -- yyyyy (n = error number, yyyyy = error
label)
While other errors are very unlikely they are diagnosc in nature
• (1) Get Version Info Max Retries
• (2) Get Resource Table Max Retries
• (3) Get Build Info Resource Max Retries
• (4) Bad Build Info
• (5) Get Build Info Max Retries
• (6) Set Baud Rate Max Retries
• (7) High Baud Rate no I/O
• (8) SPI Flash no I/O
• (9) SPI Flash bad
• (10) Build Not Found
• (11) Erase Bootloader Max Retries
• (12) Flash Bootloader Max Retries
• (13) Erase Main Program Max Retries
• (14) Flash Main Program Max Retries
• (15) Resource Table Bad
• (16) Code Bad (Firmware is corrupted) displays the firmware version
also
• (17) Failed to update target, the Control Panel or TSI Keypad firmware is corrupted
IMPORTANT: (16) Code Bad is a Fatal Error. If this is displayed, the device will
need to be replaced. Contact Technical Support for approval of RMA.
Start Button Functions
•Start Update - Single Buon Press - (0.5 second) - - Starts the update.
Firmware installaon begins when 2GIG UPDV device is properly
configured and connected to a Control Panel or TSI Touchscreen
Keypad
•Payload DiagnosƟc Check - Press and Hold - (3 seconds) - - A single
"beep" will be heard and the 2GIG-UPDV device will perform a
firmware payload diagnosc check. The 2GIG-UPDV must be powered
ON to perform this check.
•Erase Firmware Payload - Press and Hold - (10 seconds) - - Three
"beeps" will be heard. - be- shows bulk erase occurring. Build erased.
SPECIFICATIONS
USB Port Micro-B socket
Dimensions (W x H x D) 2.32 x 3.70 x 1.00 in.
Weight .2 lbs.
Housing Material ABS Plasc
Color Black
LIMITED WARRANTY
This Nortek Security & Control LLC product is warranted against defects in material and workmanship for two
(2) years. This warranty extends only to wholesale customers who buy direct from Nortek Security & Controll
or through Nortek Security & Control LLC's normal distribuon channels. Nortek Security & Control LLC does
not warrant this product to consumers. Consumers should inquire from their selling dealer as to the nature
of the dealer's warranty, if any.
There are no obligaons or liabilies on the part of Nortek Security & Control LLC for consequenal damages
arising out of or in connecon with use or performance of this product or other indirect damages with respect
to loss of property, revenue, or profit, or cost of removal, installaon, or reinstallaon. All implied warranes
for funconality, are valid only unl the warranty expires. This Nortek Security & Control LLC Warranty is in
lieu of all other warranes expressed or implied.
Nortek Security & Control LLC
1950 Camino Vida Roble, Suite 150
Carlsbad, CA 92008-6517 USA
For technical support in the USA and Canada:
Dial: 855-2GIG-TECH (855-244-4832)
Email: 2gigtechsupport@nortek.com
Visit www.2GIG.com or dealer.2gig.com
For technical support outside of the USA and Canada:
Contact your regional distributor
Visit www.nortekcontrol.com for a list of distributors in your region
10007501 A
Easy Updater for GC2| Installaon Instrucons
