3Com HomeConnect 3CP3617B Instruction Manual

3Com® HomeConnect™
ADSL Modem PCI
Quick Start
Installation Guide
Product # 3CP3617B
Part # 1 318 5
Microsoft Windows 95/98/Me/2000 and NT 4.0
Internal

3Com® HomeConnect™
ADSL Modem PCI
Quick Start
Installation Guide
Product # 3CP3617B
http://www.3com.com
Published December 2000
Microsoft Windows
95/98/Me/2000 and NT 4.0
Internal

ii
3Com Corporation, 5400 Bayfront Plaza, Santa Clara, California, 95052-
8145
Copyright © 2000, 3Com Corporation. All rights reserved. No part of this
documentation may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without
written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make
changes in content from time to time without obligation on the part of 3Com
Corporation to provide notification of such revision or change.
3Com Corporation provides this documentation without warranty of any kind,
either implied or expressed, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose. 3Com may make improve-
ments or changes in the product(s) and/or the program(s) described in this
documentation at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the
software described herein are provided to you subject to the following:
United States Government Legend: All technical data and computer software
is commercial in nature and developed solely at private expense. Software is
delivered as Commercial Computer Software as defined in DFARS 252.227-7014
(June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is
provided with only such rights as are provided in 3Com’s standard commercial
license for the Software. Technical data is provided with limited rights only as
provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987),
whichever is applicable. You agree not to remove or deface any portion of any
legend provided on any licensed program or documentation contained in, or
delivered to you in conjunction with, this User Guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the
United States and may or may not be registered in other countries.
3Com, the 3Com logo, and HomeConnect are registered trademarks of
3Com Corporation. Microsoft, Windows, and Windows NT are registered
trademarks of Microsoft Corporation. Other brand and product names may be
registered trademarks or trademarks of their respective holders.

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Table of Contents
Installation Sequence................................................................... i
Requirements ............................................................................. ii
Items to Have Ready .................................................................. ii
Conventions ............................................................................... ii
Chapter One, Installing Modem Software ................................ 1
Software Installation Procedure ................................................ 2
Windows 95, 98 and Me Users: Install Dial-Up Networking .. 3
Windows NT Users Note: install the hardware first............... 5
All Users: Continuing the install ................................................. 5
Custom Installation .................................................................... 6
Connecting using PPP (Point to Point Protocol) ..................... 7
Connecting using Ethernet ................................................... 8
Completing the Installation........................................................ 9
Windows NT Users —Completing the Install ........................... 12
Chapter Two, Installing the Hardware .................................... 19
Installing the Modem Hardware .............................................. 19
Installing the ADSL (phone) line to your ADSL Jack ................. 22
Windows NT: verifying Remote Access Service (RAS) .............. 23
Chapter Three, Verifying your ADSL Connection ................... 25
ADSL Link Operational (UP).................................................... 25
ADSL Link Not Operational (DOWN) ....................................... 26
Optional: Install Instant Update ............................................... 26
Installing Instant Update ..................................................... 26
Configuring Instant Update ................................................ 27
Connecting to your ISP ........................................................... 28
Chapter Four, Troubleshooting ................................................ 29
The Dial-Up Icon is not on the Desktop ................................... 29
QuickView Is showing a Red Light ........................................... 30
QuickView is green but you can’t get to the internet. ............. 30
In 95 or Me, a message is asking for 1_4_1.bin...................... 30
You cancelled during Windows 95/98 Plug & Play ................... 30
Table of Drivers................................................................... 30
You are having problems with Dial-Up Networking ................. 31

Dial-Up Networking missing in Windows 95/98 .................. 31
Dial-Up Networking problems when trying to connect ....... 32
Appendix A, Installing Remote Access Service...................... A-i
Appendix B,Connecting using Dial-Up Networking............ B-vii
Creating a Dial-up Connection .............................................. B-vii
Modifying the values of a Dial-up Connection ........................ B-x
General Tab ....................................................................... B-xi
Server Types Tab............................................................... B-xii
Technical Support .................................................................. C-xiii
Technical Support Hotline ..................................................... C-xiii
Online Technical Support ...................................................... C-xiii
If you need to return the Modem to Us ................................C-xiv
Manufacturer's Declaration of Conformity ........................... C-xv
3Com Corporation Limited Warranty....................................C-xix

Installation Sequence
Installation and configuration of the 3Com HomeConnect ADSL
Modem PCI has a slightly different sequence for Windows 95/98/
Me/2000 users and Windows NT users.
Windows NT
Chapter Chapter
Chapter Chapter
Chapter TT
TT
Twowo
wowo
wo
Card
Verify RAS
Chapter OneChapter One
Chapter OneChapter One
Chapter One
Software
Chapter Chapter
Chapter Chapter
Chapter ThrThr
ThrThr
Threeee
eeee
ee
Connection
Windows 95/98/Me/2
Chapter OneChapter One
Chapter OneChapter One
Chapter One
Software
Chapter Chapter
Chapter Chapter
Chapter TT
TT
Twowo
wowo
wo
Card
Chapter Chapter
Chapter Chapter
Chapter ThrThr
ThrThr
Threeee
eeee
ee
Connection

Requirements
The following list provides the minimum requirements needed for
successfully installing and configuring your ADSL Modem.
•Microsoft Windows operating system 95/98/Me or 2000 or
NT 4.0. For NT 4.0, you will also need a copy of Service Pack
4 or higher.
•32 Megabytes of RAM.
•Approximately 10 Megabytes of free hard disk space.
•One free PCI slot.
•ADSL service.
In addition to the above, your DSL provider may require the use of
ADSL micro filters. If so, this will have been addressed in any docu-
mentation you may have received from them.
Items to Have Ready
The following items will be required to install your modem. You
should locate them now and have them ready.
•Your Microsoft Windows 95/98/Me/2000 or NT 4.0 CD-ROM.
•A small screwdriver for removing your PC cover and
installing the card.
•Microsoft NT Service Pack 4 or higher if installing in NT.
•Your Internet Service Provider’s (Phone Company’s) name.
Conventions
Bold Type
InformationInformation
InformationInformation
Information CautionCaution
CautionCaution
Caution WW
WW
Warningarning
arningarning
arning EmphasisEmphasis
EmphasisEmphasis
Emphasis

Chapter One
Installing Modem Software
Windows 95/98/Me*/2000 users will install the CD-ROM first,
following procedures in this chapter. Then, shut off the com-
puter and install the PCI card.
Windows NT users should go first to Chapter Two and install
the card, then verify Remote Access Service (RAS) and, last,
install the 3Com HomeConnect software as shown in this
chapter.
Chapter Three covers verifying the connection and,optionally,
installing Instant Update. Chapter Four covers troubleshooting.
This installation guide doesn’t include any additional setup or
configuration that may be required by your service provider (ISP),
who will have provided that separately with your kit.
You are now ready to begin the modem software installation.
You may be asked to insert your Windows operating
system CD-ROM during the install. You should locate it
now and have it ready before you begin in case it is
needed.
During the software installation, there are some differences be-
tween the installation of the software to systems running Windows
95/98/Me/2000 and those running Windows NT. Consequently, we
will use a symbol in the text to identify those steps that apply
specifically to Windows NT operating systems.
* Throughout this guide, Millennium (Windows’ upgrade to Windows 98) is abbreviated as
Me.)

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3Com HomeConnect ADSL Modem PCI: Chapter One
Software Installation Procedure
Place the 3Com HomeConnect ADSL PCI Installation CD-ROM in
your CD-ROM drive. The Setup program should automatically start,
as shown below.
All users: It is a good idea to close all open applications
you may have running before starting the installation,
although it is not mandatory. If you haven’t done this, you
can do so at this point by hitting the Cancel button.
If the installation does not automatically launch, you can manually
start it. From the Start menu, select Run and type x:\setup.exe,
where xis the letter of your CD-ROM drive.
Alternately, you can click the MyComputer icon on your
desktop, click the CD-ROM Drive icon, and find the Setup
icon (shown here.) Double click on that, and the install
program will start.