A.O. Smith Innovo IR 12-160 Troubleshooting guide

0312266 / R5.1
Innovo
Condensing High Efficiency
Water Heater
IR 12-160/12-200/20-160/20-200/24-245/
24-285/32-245/32-285/32-380
Installation, User and Service Manual
2822 / UK

A.O. Smith Water Heaters
Unit B7-B8 Armstong Mall
Southwood Business Park
Farnborough Hampshire
GU14 ONR UK
T : 0870 267 6484
[email protected]
www.aosmith.co.uk
A.O. Smith Europe
De Run 5305
PO Box 70
5500 AB Veldhoven
The Netherlands
Data is subject to change.

Preface
Copyright
Copyright © 2020 A.O. Smith Water Products Company
All rights reserved.
Nothing from this publication may be copied, reproduced and/or published by means of
printing, photocopying or by whatsoever means, without the prior written approval of A.O.
Smith Water Products Company.
A.O. Smith Water Products Company reserves the right to modify specifications in this
manual.
Trademarks
Brand names in this manual are registered trademarks of their respective owners.
Warranty
Refer to the appendix Warranty (see 13.6) for the warranty provisions.
Liability
User
A.O. Smith accepts no liability when the water heater is not used correctly and requires
the user to:
•Read this manual carefully and obey the instructions.
•Ask your installation engineer for advise about the use of the water heater.
•Make sure that the service and maintenance activities are done by a qualified
engineer.
•Store the manual, in good condition, near the water heater.
Installation engineer
A.O. Smith accepts no liability when the water heater is not used correctly and requires
the installation engineer to:
•Read this manual carefully and obey the instructions.
•Make sure that the entire water heater installation complies with the applicable
regulations (on page 4).
•Make sure that the water heater is tested before the installation is taken into use.
•Explain the correct use to the user.
•Notify the user when service and maintenance activities are necessary.
•Make sure that you hand over all applicable manuals.
0312266_INNOVO_UKUK_V5.1, 2022-07-12 3

Supplier
The Innovo water heater is designed in accordance with the applicable regulations. The
water heater is delivered with the CE-marking and all necessary documentation to obey
these regulations. See the compliance section. (on page 4)
A.O. Smith accepts no liability for claims from third parties when:
•The instructions for the correct installation of the water heater are not obeyed.
•The instructions for the correct use of the water heater are not obeyed.
•The water heater did not have maintenance on the correct maintenance interval.
For more information, refer to the General Terms of Sales. These are available on request,
free of charge.
We believe that this manual provides you with accurate and complete descriptions of all
relevant components. If you, nonetheless find errors or inaccuracies in this manual, please
inform A.O. Smith. This helps us to further improve our documentation.
Compliance
To safely produce domestic hot water, the design and construction of the Innovo water
heaters is in accordance with:
•the European Regulations 2016/426 on appliances burning gaseous fuels (GAR).
•the European Standard for Gas–fired storage water heaters for the production of
domestic hot water (EN89).
•The European ECO-Design Directive.
•The European Energy Labeling Directive
Refer to the appendix Declaration of conformity (see 13.5).
Regulations
It is law that all gas appliances are installed by competent persons, in accordance with The
Gas Safety (Installation and Use) Regulations 1998. Failure to install appliances
correctly could lead to prosecution. It is in your own interest, and that of safety, to ensure
that this law is complied with. The installation of the equipment MUST be in accordance
with the relevant requirements of the Gas Safety Regulations, Building Regulations,
I.E.E. Regulations and the bylaws of the local water undertaking.
In addition, the installation should follow the relevant guidance offered in the following
documents. It is not practical to list all relevant information due to continuous changes but
emphasis is placed on the following documents, as failure to comply with the guidance
given will almost certainly result in an unsatisfactory installation:
•Institute of Gas Engineers and Managers (IGEM) Publications
•CIBSE Guides
•Clean Air Act
•H.S.E Guidance
Note
Manufacturer's notes must not be taken in any way as overriding statutory obligations.
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Contact information
If you have any comments or questions, please contact:
A.O. Smith Water Products Company
Adress: PO Box 70
5500 AB Veldhoven
The Netherlands
Telephone: 0870 - AOSMITH (free)
0870 - 267 64 84
General: [phone]
E-mail: [email protected]
Website: www.aosmith.co.uk
In the event of problems with your gas, electricity or water supply connections, contact
your (energy/water) supplier.
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