Access Stair-glide excel Instruction Manual

Owner's Manual

& Warranty Information

4001 East 138th Street

Grandview, MO 64030-2837

816-763-3100

www.accessind.com

Part#36142

Rev. C

Stair-Glide®

Stairway Lift

Limited Warranty

ACCESSINDUSTRIES,4001East138thStreet,Grandview,Missouri64030,warrantstotheORIGINALPURCHASER

ONLYforafive year period on the drive train (the drive train is comprised of the motor and gear) and a two year period

onallcomponentparts,commencingwiththedateofpurchase,thateachstairwayliftandallpartsusedinthestairwayliftshall

befreeofdefectsinmaterialandworkmanship.Theself-addressedLimitedWarrantycardbelowmustbecompletedandreturned

toACCESSINDUSTRIESwithin30daysfromthedateofthelift'soriginalpurchaseinorderforthisLimitedWarrantytogointo

effect. OTHERWISE, THIS LIMITED WARRANTY WILL NOT BE APPLICABLE.

ThefollowingareexamplesofitemsnotconsideredmanufacturingdefectsandarenotcoveredbythisLimitedWarranty.

1.Difficultyordamageresultingfromimproperassembly,operation,careofmaintenance.2.Minormechanicaladjustmentssuch

astighteningofnuts,boltsandscrews.3.Damageordifficultiesduetomisuse,neglect,fire,flood,actsofGod,ordinarywear

andtear,anddamageduringshipmentthatwouldbetheresponsibilityofthecarrier.

NO WARRANTY IS EXTENDED, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY OR FITNESS FOR

APARTICULARPURPOSE, AFTEREXPIRATIONOFTHE WARRANTY PERIODFROMTHE DATE OFTHEORIGINAL

PURCHASEOFTHELIFT.ACCESSINDUSTRIESanditsdealershallnotbeliableforanyconsequential,specialorincidental

damagesarisingoutofthepurchaseoruseoftheliftorresultingfromthebreachofthisLimitedWarranty,oranyimpliedwarranty,

andthelimitofliabilityofACCESSINDUSTRIESanditsdealerhereundershallbethelift’spurchaseprice.Somestatesdonot

allowlimitationsonhowlonganimpliedwarrantylastsortheexclusionorlimitationsmaynotapplytoyou.

TomakeaclaimunderthisLimitedWarranty,immediatelysendtothedealer,whosoldyoutheliftandhastheresponsibility

forhandlingyourwarrantyclaim,anoticeofyourclaim,settingforththedefectcomplainedof,alongwithacopyoftheinvoice

orotherproofofpurchaseandtheserialnumberofthelift.ThedealerwillnotifyACCESSINDUSTRIES.Yournoticemustbe

receivedbythedealerwithinthewarrantyperiodfromthedateofthelift’soriginalpurchase.Anydefectintheliftduetomaterials

orworkmanshipwillberepairedortheliftreplacedwithoutchargeformaterials.Iftheliftisnotdeliveredtothedealerforrepair

orreplacement,thedealermaymakeaservicechargeforgoingtothelocationofthelift.Suchchargeisnotcoveredunderthe

Limited Warranty. ALSO, THIS LIMITED WARRANTY DOES NOT COVER ANY LABOR OR SERVICE CHARGES

INCURRED IN THE REPAIR OR REPLACEMENT OF A DEFECTIVE LIFT OR PART BY THE DEALER OR ACCESS

INDUSTRIES.Itispermissibletohaveanyrepairsmadeorreplacementworkdoneasaresultofanydefectsinmaterialand

workmanshipbysomeoneotherthanthedealerunderthisLimitedWarranty.However,theLimitedWarrantydoesnotcoverany

chargesorexpensesassessedbyanysuchotherpersonorcompanyperformingsuchrepairsorreplacementwork.Allpartsused

toreplacedefectivematerialsmustbegenuineACCESSINDUSTRIESpartstobecoveredbythisLimitedWarranty.

ThisLimitedWarrantygivesyouspecificlegalrights,andyoumayhaveotherrightswhichvaryfromstatetostate.

Learn about new products, services and features at

www.accessind.com

This serial number contains important information

about your lift. This number may be needed if the

lift requires replacement parts. Please keep it handy.

Contents

Introduction.....................................................................3

Operation and Description of Features........................4-5

Keeping your Lift Trouble Free....................................5-6

Maintenance...................................................................6

Troubleshooting .............................................................7

Limited Warranty ............................................................8

xxIM0203-407

IMPORTANT

The serial number of your

Stair-Glide®Excel®Stairway Lift is:

GeneralSpecifications

Application:

MaximumTravel:

LiftingCapacity:

Rated Speed:

Power Supply:

Motor:

Drive System:

Track:

Angle of Incline:

Indoor, straight run stairways

32 feet

300 pounds (136kg)

25 feet per minute

115 VAC, 60 Hz, 3-wire grounded outlet

(NECrequires thatthisoutlet bededicated)

1/2 hp, 24 VDC (battery operated)

or 1/2 hp, 120 VDC (AC operated)

Rack and pinion

Extruded aluminum, clear anodized

25° to 45°

It is important that this entire manual be read and

understood prior to attempting operation of equipment.

Also, please observe all cautions and warnings!

Troubleshooting

Before you call for service. . . . . .

A quick check of the Operating Instructions in this manual may prevent an

unnecessary service call. Before calling your authorized Access

Industries' dealer for service, refer to the following checklist . . .

Ifliftwillnotoperate:

Check for obstructions in the path of the lift.

Check that the swivel seat is in the locked, riding position.

Replace the 9V batteries in the wireless remote controls if necessary.

(make sure the + and - are installed correctly)

If lift will still not operate, contact your local authorized dealer for immediate

service. If your lift needs servicing, use only original replacement parts

and hardware to maintain quality and performance.

Information on Battery Operated Lifts Only:

If the Lift Bleeps After Stopping:

When the lift stops and the 115 VAC power is not connected, the bleeper

will sound for 20 seconds and stop, the control board will then go into

standby mode. Make sure the lift's power cord is plugged into the 115

VAC outlet or check for a blown fuse or tripped circuit breaker at the main

circuit box.

If the Lift Bleeps While Running:

Battery capacity is 30% or less. This may have been caused by:

1) Batteries have not been charged.

2) Heavy use of the lift.

3) The batteries are not holding their charge due to age.

Contact your authorized dealer for service.

If the Lift Runs at Half Speed

Battery capacity is 10% or less. This may have been caused by the

reasons above.

Contact your authorized dealer for service.

Introduction

Now that you have a new Stair-Glide®Excel®, you can begin enjoying

new horizons of independent living!

Your lift has been manufactured with the same precision and care that

has been a tradition at Access Industries for more than 50 years. You can

be proud of the fact that you join thousands of others who have turned to us

for the ideal solution to their accessibility challenges.

As you will soon discover, your lift is easy to operate and has been

designed for years of dependable operation. However, as with all

electrical and mechanical equipment, proper operation and periodic

maintenance is required.

This manual has been prepared to provide clear and concise

operating and maintenance instructions. We urge you to read and adhere

to the important guidelines provided in this manual before you attempt to

operate your lift.

Proper and safe operation of your stairway lift requires proper installa-

tion, maintenance and service. Only an authorized Access Industries'

dealer should install, maintain, service or repair your new stairway lift. If

you need information regarding the local dealer in your area, please call

800-829-9760.

DealerInformation

Name: ____________________________

Address: ____________________________

____________________________

Telephone No. ____________________________

If you have questions concerning the operation or maintenance

of your stairway lift, please contact your dealer.

Maintenance

Regular maintenance is essential in keeping your Excel stairway lift in

proper operating condition. Please remember, you, as the owner of this

equipment, are responsible for making sure maintenance and upkeep is

performed on a regularly scheduled basis.

We strongly urge you to protect your investment by having only an autho-

rized Access Industries' dealer perform all required maintenance, service

and repair work. They are trained technicians, qualified to do the job.

To assure proper operating condition of your lift, the items listed below

should be inspected and/or serviced every six (6) months by your dealer.

Inspect trailing cable for wear. The cable must be replaced if showing

signs of wear.

Tighten all fastening anchors.

Verify proper operation of the footrest obstruction sensor.

Lubricatethegearrack

insidethetrackwiththelubricant

providedwith

the lift.

Clean and lubricate the track where the wheels make contact with the

lubricant provided with the lift.

• Do not attempt to service the lift yourself. Contact your local authorized

Access Industries' dealer.

• Do complete and mail in your warranty card or register at

www.accessind.com/register

• Do show a family member and/or neighbor how to operate the lift in the

event you would need assistance.

• Do keep your lift and track clean and free of dirt.

• Do have your dealer perform general maintenance and lubrication on

your lift to keep it looking and operating like new.

• Do make sure the dealer has explained proper operation and

maintenance procedures.

• Do keep the lift connected to AC power at all times to charge the

batteries,if battery operated.

Operation and Description of Features

Learn the location and function of all features before using your Excel

stairway lift. The dealer should explain the features and operating

instructions once the lift is installed. If the dealer did not explain this to

you, please contact them.

Operating Controls: There is a seat control switch located underneath

the seat and two wireless remote controls.

To operate the lift, press and hold the switch on the unit control or one of

the buttons on a remote control (red is UP and green is DOWN). When a

button or switch is pressed, the lift will bleep and begin to move after a half

second delay.

The lift automatically stops at the ends of the track and it can be stopped at

anytime by releasing the switch or button.

Folding Armrests: The armrests can be folded up and out of the way

when the lift is not in use. The armrests must be in the down position when

riding the lift.

Foldingarmrests

Foldingseat

Track obstruction

sensor

Foldingfootrest

Infra-redsensorfor

remotecontrols

Controlunderseat

Swivel seat handle Optional battery disconnect

switch location (not shown)

KeepingYour Lift Trouble Free

Your Excel stairway lift will provide years of trouble free service if you

follow these helpful hints:

• Do not exceed the lifting capacity of 300 pounds (135kg).

• Do not operate the lift outdoors. The lift is designed for indoor use only.

• Do not operate the lift with a child or pet in your lap. The lift is designed

for one person only.

• Do not use an extension cord to supply power to your lift. The lift's

power cord should be connected directly to the power source.

• Do not allow weight on seat to be "off center".

• Do not allow children to play on the lift.

• Do not stand up on the lift while operating.

• Do not operate the lift if it has been damaged in any manner.

(continuedonnextpage)

Folding Footrest: The footrest can be folded up and out of the way when

the lift is not in use. The footrest must be in the down position when riding

the lift. Sensors are provided in the footrest to detect obstructions. When

an obstruction is encountered, the lift will stop. The direction of the lift may

be reversed so the obstruction can be removed.

Track Obstruction Sensors: Sensors on the unit detect obstructions and

stops the lift when an obstruction is encountered. The same sensor is

used to automatically stop the lift at each end of the track.

Swivel Seat Handle: Swivel seat handles, provided on both sides of the

seat, allow the seat to be swiveled 60° or 90° at the upper landing.

Seat Belt: Seat belt must be securely fastened around waist or chest

before operating the lift. (not shown)

Battery Operation: If equipped, the lift is operated from two 12 volt

batteries and should be connected to AC power to charge the batteries at

all times.

Battery Disconnect Switch: If equipped, this switch (on top of the

chassis) removes battery power to the lift. The batteries will not charge

when this switch is turned off. (not shown)

Operation and Description of Features

Learn the location and function of all features before using your Excel

stairway lift. The dealer should explain the features and operating

instructions once the lift is installed. If the dealer did not explain this to

you, please contact them.

Operating Controls: There is a seat control switch located underneath

the seat and two wireless remote controls.

To operate the lift, press and hold the switch on the unit control or one of

the buttons on a remote control (red is UP and green is DOWN). When a

button or switch is pressed, the lift will bleep and begin to move after a half

second delay.

The lift automatically stops at the ends of the track and it can be stopped at

anytime by releasing the switch or button.

Folding Armrests: The armrests can be folded up and out of the way

when the lift is not in use. The armrests must be in the down position when

riding the lift.

Foldingarmrests

Foldingseat

Track obstruction

sensor

Foldingfootrest

Infra-redsensorfor

remotecontrols

Controlunderseat

Swivel seat handle Optional battery disconnect

switch location (not shown)

KeepingYour Lift Trouble Free

Your Excel stairway lift will provide years of trouble free service if you

follow these helpful hints:

• Do not exceed the lifting capacity of 300 pounds (135kg).

• Do not operate the lift outdoors. The lift is designed for indoor use only.

• Do not operate the lift with a child or pet in your lap. The lift is designed

for one person only.

• Do not use an extension cord to supply power to your lift. The lift's

power cord should be connected directly to the power source.

• Do not allow weight on seat to be "off center".

• Do not allow children to play on the lift.

• Do not stand up on the lift while operating.

• Do not operate the lift if it has been damaged in any manner.

(continuedonnextpage)

Folding Footrest: The footrest can be folded up and out of the way when

the lift is not in use. The footrest must be in the down position when riding

the lift. Sensors are provided in the footrest to detect obstructions. When

an obstruction is encountered, the lift will stop. The direction of the lift may

be reversed so the obstruction can be removed.

Track Obstruction Sensors: Sensors on the unit detect obstructions and

stops the lift when an obstruction is encountered. The same sensor is

used to automatically stop the lift at each end of the track.

Swivel Seat Handle: Swivel seat handles, provided on both sides of the

seat, allow the seat to be swiveled 60° or 90° at the upper landing.

Seat Belt: Seat belt must be securely fastened around waist or chest

before operating the lift. (not shown)

Battery Operation: If equipped, the lift is operated from two 12 volt

batteries and should be connected to AC power to charge the batteries at

all times.

Battery Disconnect Switch: If equipped, this switch (on top of the

chassis) removes battery power to the lift. The batteries will not charge

when this switch is turned off. (not shown)

Introduction

Now that you have a new Stair-Glide®Excel®, you can begin enjoying

new horizons of independent living!

Your lift has been manufactured with the same precision and care that

has been a tradition at Access Industries for more than 50 years. You can

be proud of the fact that you join thousands of others who have turned to us

for the ideal solution to their accessibility challenges.

As you will soon discover, your lift is easy to operate and has been

designed for years of dependable operation. However, as with all

electrical and mechanical equipment, proper operation and periodic

maintenance is required.

This manual has been prepared to provide clear and concise

operating and maintenance instructions. We urge you to read and adhere

to the important guidelines provided in this manual before you attempt to

operate your lift.

Proper and safe operation of your stairway lift requires proper installa-

tion, maintenance and service. Only an authorized Access Industries'

dealer should install, maintain, service or repair your new stairway lift. If

you need information regarding the local dealer in your area, please call

800-829-9760.

DealerInformation

Name: ____________________________

Address: ____________________________

____________________________

Telephone No. ____________________________

If you have questions concerning the operation or maintenance

of your stairway lift, please contact your dealer.

Maintenance

Regular maintenance is essential in keeping your Excel stairway lift in

proper operating condition. Please remember, you, as the owner of this

equipment, are responsible for making sure maintenance and upkeep is

performed on a regularly scheduled basis.

We strongly urge you to protect your investment by having only an autho-

rized Access Industries' dealer perform all required maintenance, service

and repair work. They are trained technicians, qualified to do the job.

To assure proper operating condition of your lift, the items listed below

should be inspected and/or serviced every six (6) months by your dealer.

Inspect trailing cable for wear. The cable must be replaced if showing

signs of wear.

Tighten all fastening anchors.

Verify proper operation of the footrest obstruction sensor.

Lubricatethegearrack

insidethetrackwiththelubricant

providedwith

the lift.

Clean and lubricate the track where the wheels make contact with the

lubricant provided with the lift.

• Do not attempt to service the lift yourself. Contact your local authorized

Access Industries' dealer.

• Do complete and mail in your warranty card or register at

www.accessind.com/register

• Do show a family member and/or neighbor how to operate the lift in the

event you would need assistance.

• Do keep your lift and track clean and free of dirt.

• Do have your dealer perform general maintenance and lubrication on

your lift to keep it looking and operating like new.

• Do make sure the dealer has explained proper operation and

maintenance procedures.

• Do keep the lift connected to AC power at all times to charge the

batteries,if battery operated.

This serial number contains important information

about your lift. This number may be needed if the

lift requires replacement parts. Please keep it handy.

Contents

Introduction.....................................................................3

Operation and Description of Features........................4-5

Keeping your Lift Trouble Free....................................5-6

Maintenance...................................................................6

Troubleshooting .............................................................7

Limited Warranty ............................................................8

xxIM0203-407

IMPORTANT

The serial number of your

Stair-Glide®Excel®Stairway Lift is:

GeneralSpecifications

Application:

MaximumTravel:

LiftingCapacity:

Rated Speed:

Power Supply:

Motor:

Drive System:

Track:

Angle of Incline:

Indoor, straight run stairways

32 feet

300 pounds (136kg)

25 feet per minute

115 VAC, 60 Hz, 3-wire grounded outlet

(NECrequires thatthisoutlet bededicated)

1/2 hp, 24 VDC (battery operated)

or 1/2 hp, 120 VDC (AC operated)

Rack and pinion

Extruded aluminum, clear anodized

25° to 45°

It is important that this entire manual be read and

understood prior to attempting operation of equipment.

Also, please observe all cautions and warnings!

Troubleshooting

Before you call for service. . . . . .

A quick check of the Operating Instructions in this manual may prevent an

unnecessary service call. Before calling your authorized Access

Industries' dealer for service, refer to the following checklist . . .

Ifliftwillnotoperate:

Check for obstructions in the path of the lift.

Check that the swivel seat is in the locked, riding position.

Replace the 9V batteries in the wireless remote controls if necessary.

(make sure the + and - are installed correctly)

If lift will still not operate, contact your local authorized dealer for immediate

service. If your lift needs servicing, use only original replacement parts

and hardware to maintain quality and performance.

Information on Battery Operated Lifts Only:

If the Lift Bleeps After Stopping:

When the lift stops and the 115 VAC power is not connected, the bleeper

will sound for 20 seconds and stop, the control board will then go into

standby mode. Make sure the lift's power cord is plugged into the 115

VAC outlet or check for a blown fuse or tripped circuit breaker at the main

circuit box.

If the Lift Bleeps While Running:

Battery capacity is 30% or less. This may have been caused by:

1) Batteries have not been charged.

2) Heavy use of the lift.

3) The batteries are not holding their charge due to age.

Contact your authorized dealer for service.

If the Lift Runs at Half Speed

Battery capacity is 10% or less. This may have been caused by the

reasons above.

Contact your authorized dealer for service.