Accessline ACC 1211-PUG User manual

AccessLine Communications
Owner’s Manual AccessLine 3-9-11
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Cisco Cordless Handset Owner’s Manual V.1
ACC 1211-PUG

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TABLE OF CONTENTS
1INTRODUCTION ................................................................... 5
Using this Document.......................................................... 9
Basic Requirements........................................................... 9
2GETTING TO KNOW YOUR DPS FLEX SYSTEM ............ 10
Before you Begin Your Installation.................................. 10
Assigning Extension Numbers and Phone
Numbers to Phones......................................................... 13
3INSTALLING YOUR DPS FLEX PHONE SYSTEM........... 14
Installing Cordless Base and Handsets.......................... 14
Connecting the Cordless Base:...................................... 14
Setting up the Cordless Handsets.................................. 15
Installing and Replacing Cordless Handset
Batteries............................................................................ 17
Turning On Cordless Handset......................................... 18
Activating the Service ...................................................... 20
4USING CORDLESS HANDSETS........................................ 21
Introduction....................................................................... 21
Getting Started................................................................. 23
Locating Handsets........................................................... 24
Cordless Handset Key Descriptions............................... 25
Components..................................................................... 25
Cordless Handset Display Screen.................................. 26
Display Screen Icons....................................................... 27
EnteringNumbersandTextinFields ......................... 28
Turning the Handset On and Off..................................... 29
Options When the Handset is Idle.................................. 29
Options When There is an Active Call............................ 29
Navigating through the Phone Menus............................ 29
Adjusting Handset Volume and Muting.......................... 30
Answering or Ignoring a Call........................................... 31
Placing a Call.................................................................... 31
Managing Contacts:......................................................... 31
Redialing a Call................................................................ 32
Putting a Call on Hold...................................................... 32
Using Call Waiting............................................................ 32

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Transferring a Call............................................................ 33
Transferring a Call Directly to Voicemail ........................ 33
Placing a Three-WayConference Call........................... 33
Parking a Call................................................................... 33
Ending a Call.................................................................... 34
Handling Missed Calls..................................................... 34
Viewing the Call History................................................... 34
Voicemail.......................................................................... 34
Changing your Voicemail PIN......................................... 35
Recording a Personal Greeting via the Phone .............. 35
Forwarding Voicemail Messages via the Phone............ 36
Logging into your Voicemail Box via theWeb................ 36
Retrieving messages via the Web.................................. 36
Forwarding Voicemail Messages via the Web............... 37
Setting Up Voicemail Notification via Email................... 39
Creating a Voicemail Group............................................ 40
Configuring Call Forwarding:........................................... 41
Configuring Do Not Disturb, CallWaiting, and
Call Blocking..................................................................... 41
Configuring Phone Settings............................................. 41
Changing Your Ringtone................................................. 42
Configuring Keypad and Call Park Tones...................... 42
Configuring the Backlight Timeout Setting..................... 42
Configuring and Using Speed Dials................................ 42
Creating Speed Dials....................................................... 42
Creating Speed Dials through the Handset
Menu:................................................................................ 43
Managing Speed Dials..................................................... 43
Using Speed Dials............................................................ 43
Using Contacts.................................................................43
Changing Handset Settings............................................. 44
Upgrading the Handset Software.................................... 44
Performing a Factory Reset............................................ 44
Viewing Phone Information ............................................. 45
Advanced Handset Configuration Options..................... 45
5Troubleshooting the Cisco SPA302D............................. 46
No Network Message...................................................... 46

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Unresponsive Handset.................................................... 46
Handset will not Turn On (Screen will not
Illuminate) ......................................................................... 46
Handset No Longer Holds a Charge.............................. 47
Symptom for RF interference.......................................... 47
Incorrect Power Adapter Used........................................ 47

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1 INTRODUCTION
Congratulations on purchasing the AccessLine DPS FLEX phone
system and service. You will now be able to share your phone
connection between fixed & wireless Handsets and across multiple
locations using the latest in ‘Voice over IP’ services.
This Owner’s Manual will show you how to set up and use your new
DPS FLEX phone system and service.
This guide also explains how to register a Cisco SPA302D Mobility
Enhanced Cordless Handset with the Cisco SPA232D Cordless
Base, which has an integrated DECT Base Station. Cisco
SPA302D Handsets registered to the Cisco SPA232D can make
and receive calls through AccessLine’s Voice over IP (VoIP)
service.
Only Cisco SPA302D Handsets are supported with the Cisco
SPA232D Base.
IMPORTANT SAFETY AND CONFORMANCE
INFORMATION FOR CISCO CORDLESS
BASE AND CORDLESS HANDSETS
FCC Information
FCC (Part 15 Class B), CE, ICES-003, A-Tick certification,
Restriction of Hazardous Substances (RoHS), and UL.
It is recommended that the customer install an AC surge arrester
in the AC outlet to which this device is connected. This is to
avoid damage to the equipment caused by local strikes of
lightning and other electrical surges.
This product is manufactured Cisco.
Cisco and the Cisco logo are trademarks or registered
trademarks of Cisco and/or its affiliates in the U.S. and other
countries. To view a list of Cisco trademarks, go to this URL:
www.cisco.com/go/trademarks . Third-party trademarks
mentioned are the property of their respective owners. The use of
the word partner does not imply a partnership relationship
between Cisco and anyother company. (1110R)

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Important Safety Information
Only use the power adapter designed for use with Cisco SPA300
Series devices.
To prevent the ATAfrom overheating, do not operate it in an area
that exceeds an ambient temperature of 104°F (40°C).
Do not place anything on top of the Cisco Cordless Base; excessive
weight could damage it.
Insecure mounting might damage the Cisco Cordless Base or
cause injury. AccessLine is not responsiblefor damages incurred by
insecure wall- mounting
Important Battery Information
Use only size AAA Ni-MH 800 mAh (1.2V) rechargeable batteries
in the Cisco SPA302D Handset. Place the Handset in the charging
cradlefor a recommended initial charge of 10 hours before using
the Handset for the first time.
Sensitive Electronic Environment
Any radio-Based equipment can potentially cause interference
with other equipment and can be interfered from other
equipment. This also applies for DECT equipment. However due
to the very low transmission power level the chances for
interference is very small. Research proves that operational
DECT phones normally don’t influence electronic equipment
however some precautions must be taken into account for
sensitive electronic equipment e.g. sensitive laboratory
equipment. When DECT phones operate in straight nearness of
sensitive electronic equipment incidental influence can appear.
You are advised not to place the DECT phone on or close (less
than 10cm) to this kind of equipment, even in standby mode.
Please also use the other documentation supplied with the
various parts of your telephone system.
Product Disposal Information
Disposal of electrical and electronic products should be done in
line with local regulations. Please contact the local authorities for
further information.
Battery Disposal Information
Defect or exhausted batteries should never be disposed of as
municipal waste. Return old batteries a licensed battery dealer or
a designated collection facility. Do not incinerate batteries.
Regulatory Information
Interference Information:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any

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interference received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and
receiver.
•Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician
for help.
WARNING: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Privacy of communications may not be ensured when using this
phone.
Exposure to Radio Frequency (RF) Signals:
This wireless phone is a radio Base and receiver. It is designed
and manufactured not to exceed the emission limits for exposure
to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government.
These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The
guidelines are based on the safety standards previously set by
both U.S. and international standards bodies. These standards
include a substantial safety margin designed to assure the safety
of all persons, regardless of age and health. This device and its
antenna must not be co-located or operating in conjunction with
any other antenna or Base.
This product has been shown to be capable of compliance for
localized specific absorption rate (SAR) for uncontrolled
environment/general population exposure limits specified in
ANSI/IEEE Std. C95.1-1992 and had been tested in accordance
with the measurement procedures specified in FCC/OET Bulletin
65 Supplement C (2001) and IEEE 1528-2003” .
CAUTION: To maintain the compliance with the FCC’s RF
exposure guideline, place the Base unit at least 20 cm from
nearby persons. For body worn operation, this Handset has also
been tested and meets the FCC RF exposure guideline when
used with the belt clip supplied for this product. Use of other

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accessories may not ensure compliance with FCC RF exposure
guidelines.

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Using thisDocument
Notational conventions
Acronyms are defined the first time they appear in the text.
The term LANrefers to a group of Ethernet-connected computers at
one site.
Typographical conventions
Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted bythe
program,and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to
specific instructions or explanations.
Note
Provides clarifying or non-essential information on the current
topic.
Definition
Explains terms or acronyms that may be unfamiliar to many
readers. These terms are also included in the Glossary.
WARNING
Provides messages of high importance, including messages
relating to personalsafety or system integrity.
BasicRequirements
The DPS FLEX phonesystem is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optional Wireless Adapters to connect Desk Phones to the optional
Base Unit wirelessly.
In order to use all the features of the DPS FLEX phone system and
service, you must have the following:
Broadband Internet access
At least one free port on your router or modem/router
Your router must be set to DHCP

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2 GETTING TO KNOW YOUR DPS FLEX SYSTEM
BeforeyouBegin YourInstallation
The DPS FLEX phonesystem is designed to use your existing
broadband data connection as well as the existing data wiring in
your office. Where you don’t have data wiring, you may use the
optional Wireless Transmitter and Wireless Adapters to connect
Desk Phones to the Base Unit wirelessly. In order to begin using
your new phone system and service, you need to perform the
following steps:
1. Make sure you have received all of your phones and
optional equipment
2. Go to www.accessline.com/login. Enter your login
name and password to the Admin Portal
3. Activate your phone lines
4. Install your phones and optional equipment
You have several options regarding how to setup your new phone
system. How you choose to install your phone system will depend
on your existing data network and the phones and optional
equipment you have purchased. The diagramsbelow describe
options for setting up the phone system.
•To create a new Call Park Group:
•Enter the name of the Call Park Group
•Click Save
•A Paging Group Number will be automatically
assigned. Once the Paging Group has been
created, a new column will appear in the table.
Check the button associated with the phone you
want included in this Call Park Group. A phone
can only be in one Call Park Group.

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Shared Lines:
This diagram depicts the setup optionsfor a Shared Line system.
Shared Line systemsrequire that allshared line phones are located
in the same logical network or subnet. By purchasing the optional
Wireless Adapters you mayalso connect Desk Phones wirelessly.
Single Line Phones:
This diagram depicts the setup options for Stand Alone Phones.
Stand Alone Phones require you to purchase one phone line per
phone (each phone can handle two simultaneous calls). You may
have one or more phones at a given address.

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Cordless Handsets:
This diagram depicts the setup options for Cordless Handsets.
Cordless Handsets can be used in conjunction with Shared Line
Phones or they can be installed as Stand Alone Phones. A single
Cordless Base unit can support up to 3 Cordless Handsets. Multiple
Base units can be used at a single location.
Fax Adapter:
This diagram depicts the setup options for the Fax Adapter. The Fax
Adapter allows you to use your existingfax machine with the
AccessLine DPS service.

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Setup Options that are notsupported
The following setup options ARE NOT supported:
1. Connecting a phone to arouter that is connected to another
router
2. Connecting one phone to another
3. Connecting a phone wirelessly and then connecting a PC
4. Connecting a PC to the Cordless Base unit
Assigning ExtensionNumbersand PhoneNumbers toPhones
Each phone is assigned an extension and a phone number.
Packing list includes a list of your phones and their associated
phone numbers and extension. You should have also received and
email from AccessLine with the phone numbers and extensions
associated with each enhanced services such as an Auto Attendant
or WebFax. You may also log into your Admin Portal at
www.accessline.com/login to view a list of your phone numbers and
extensions.

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3 INSTALLING YOUR DPS FLEX PHONE SYSTEM
InstallingCordlessBaseandHandsets
Cordless Handsets can be installed in the following ways
You mayuse up to 3 Cordless Handsets per Cordless Base.
Connecting the Cordless Base:
1. Open the Cordless Base box and remove the cordless base,
power clip, power adapter and blue Ethernet cable.
Connect one end of the blue Ethernet cable to the blue INTERNET
port on the rear of the Cordless Base
2. Connect the other end of the blue Ethernet cable to any free
port on your existing router or anywhere on your existing data
network.
3. Connect the Cordless Base power adapter to the “DC 5V
Power” connector at the rear of the Cordless Base
, and then plug the power adaptor into a power outlet.

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Note
The ports labeled “PHONE” and “LINE” at the rear of the Cordless
Base are not used. Do not connect anything to these connectors.
WARNING
The “RESET” button at the rear of the Cordless Base is not used.
Pressing the RESET button will make your Cordless Base
inoperable and require replacement.
Setting up the Cordless Handsets
4. Open Cordless Handset box and remove the Cordless
Handset, Power Clip, Power Adapter, and Charging Cradle.
5. Each Cordless Handset purchased from AccessLine will come
with batteries pre-installed. Batteries must be charged for 10
hours prior to first use. See instructions for installing batteries if
not installed.
6. Remove the protective film from the Handset and charging
cradle.
7. Install the optional Belt Clip on the Cordless Handset

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8. Insert the power clip into the power adapter.
9. Insert the power adapter into the power source or wall outlet.
10. Connect the power adapter to the charging cradle in the port
shown below.
WARNING
Only use the 1Amp power adapter designed for use with
Cisco Cordless Handset SPA300 Seriesdevices .DO NOT
USE THE POWER ADPATERFOR THE CISCO CORDLESS
BASE
11. Place the handset into the charging cradle. The light on the
charging cradle appears solid green when the handset is
charging.
Note
Charge the Handset for a minimum of 10 hours before using the
Handset for the first timeto ensure that the Handset is fully
charged.
12. After handset is fully charged or while the handset is in the
cradle do the following.
13. On the Cisco Cordless Handset, press and hold the End Call
button for 5 seconds.
14. Release the End Call button and wait up to 10
seconds for the screen to illuminate.

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15. If screen does not illuminate verify batteries are installed
correctly and repeat steps 11-12 before moving to next step.
InstallingandReplacing CordlessHandsetBatteries
Each Cordless Handset purchased from AccessLine will come
with batteries pre-installed. Batteries must be charged for 10
hours prior to first use. Use the following instructions to verify
batteries are correctly installed or when replacing.
Note
Rechargeable batteries must be replaced periodically to retain a
charge.
WARNING
Defect or exhausted batteries should never be disposed of as
municipal waste. Return old batteries a licensed battery dealer or
a designated collection facility. Do not incinerate batteries.
WARNING
Use only size AAA Ni-MH 800 mAh (1.2V) rechargeable batteries
in the Cisco SPA302D Handset. Place the Handset in the
charging cradle for a recommended initial charge of 10 hours
before using the Handset for the first time.
1. Slide Handset battery cover and remove.
2. Place AAA Ni-MH 800 mAh (1.2V) rechargeable batteries into
the Handset per the label inside the battery compartment.
3. Replace the Handset battery cover by sliding on.

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4. Place the Handset into the charging cradle. The light on the
charging cradle appears solid green when the Handset is
charging. Charge the Handset for a minimum of 10 hours
before using the Handset for the first time to ensure that the
Handset is fully charged.
Note
If the batteries are charged, the Handset turns on when the
batteries are inserted. If the batteries are not charged, the
Handset turns on when it is placed into the charging cradle
Turning OnCordless Handset
Each Cordless Handset and Cordless Base purchased from
AccessLine will be pre-registered and configured. Additional or
replacement Cordless Handsets will need to be manually
registered (see Manual Phone Registration). The Cisco Cordless
Handsets will be shipped with the batteries pre-installed.
1. Install and configure the Cisco Cordless Base. See the Cisco
Cordless Base instructions above for more information. Cordless
Base SYSTEM and INTERNET lights should be lit.
2. On the Cisco Cordless Handset, press and hold the End Call
button for 5 seconds.
3. Release the End Call button and wait up to 10 seconds
for the screen to illuminate.
4. If screen does not illuminate verify batteries are installed
correctly and charged and repeat steps 1-3.
5. Handset screen will first display date and time, followed by
steady signal strength indicator then finally the Handset phone
number.
RegisteringaCordlessHandset
Each Cordless Handset purchased at the time the Cordless Base
is purchased will be pre-registered. Additional or replacement
Cordless Handsets will need to be manually registered:
Install and configure the Cisco SPA232D. See the Cisco
SPA232D Quick Start Guide for more information.

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1 On the Cisco SPA302 Handset, press the Select button
in the center of the 4-way navigation keypad.
2 Using the navigation arrow buttons, scroll to the Settings
icon and press the center Select button to select it.
3 Select Handset Registration.
4 Select Register.
5 On the Cisco SPA232D, press the Page/Registration
button (shown below) and hold it down for at least
seven seconds until the green status light flashes
quickly.
6 Enter the Handset PIN when prompted.
Note: You will need to call Customer Service to retrieve the
Handset PIN required for subsequent registrations.
7 Press the Confirm soft-key.
TIP: If you press the button for fewer than seven seconds, the
green status light flashes slowly, indicating the unit is in “paging”
mode and is not in registration mode.
Registration will not work if the unit is in paging mode.
Note: You will need to call Customer Service to retrieve
the Handset PIN required for subsequent registrations.

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Activating theService
Before you can make or receive calls, you need to activate your
phone line(s). This also activates the billing for your phone
line(s). To activate your phone line(s):
1. Go to www.accessline.com/login and enter your Administrator
Portal login name and password
2. On the 1st screen, click “Activate Phone Lines” button
NOTE- You will activate all of your lines at once, so if there
is no “Activate Lines” button, then you have already activated the
lines.