SW Comms ShoreTel 212k User manual

ShoreTel
212k Handset
Quick Guide
AUDIO CONTROLS
Adjusting Ring Tone Volume
To adjust the ring volume, while the handset is on
hook and the speakerphone is off, press
the volume button. By pressing down repeatedly,
you can turn the ringer volume off.
Adjusting Handset Volume
To adjust the handset volume, while the handset is
off hook, press
Adjusting Headset Volume
To adjust the headset volume, while the headset
LED is illuminated, press
Adjusting Speakerphone Volume
To adjust the speakerphone volume, while the
speakerphone LED is illuminated, press
Muting an Active Call
To mute the active call, press the Mute button
The LED turns red. To cancel mute, press the same
button again.
Changing Extension Assignment –HOT DESKING
If you have the relevant permission, you can assign
your extension to any phone on the system.
- Press the VOICE MAIL key on the phone you want to
log on to.
- Press #
- Enter your ext number………..
- Enter your password (6 digit)
- At the Main Menu prompt, press 7.
Now select the option you require from the follow
prompts
- Press 3to re-assign the extension.
- Press 1 to assign the extension.
- Press 2 to un-assign the extension. (The phone
will revert to its original extension.)
Additional Guides available at
http://www.swcomms.co.uk/resource-
centre/user-guides-and-manuals
Service Desk 01392 330033
email: [email protected]
Customer Service 01392 315315
email: [email protected]
Issue 11 1.3.16
I

Call Handling
Make an internal call
Lift receiver, dial extn number or
For hands free, leave receiver down, dial extn number
and press
Or if using a headset press then dial extn.
Make an external call
Lift receiver, dial ‘9’ and telephone number,
Or press if using a headset, or press
and dial ‘9’for hands free.
Receive a call
Lift receiver or press to answer hands free, or
press to answer using headset.
Directory Dialling
Access to extension numbers and system speed
dials. Press DIRECTORY key- use number pad to type
1st 3 letters of the person you want to call [Search in
predictive]. Use down at bottom of screen to see
more entries. Press button next to name of
person/group you want to call.
Hold a call
Press HOLD key to place a caller on or off hold.
Transfer a call –announced
Press TRANSFER (puts caller on hold), dial extn
number, announce call then press YES in screen or
hang up.
Retrieve a call
If extension answers but can’t take call, press NO to
return to the caller.
If no reply, press CANCEL to return to caller.
Transfer a call –unannounced (blind)
Press TRANSFER (puts caller on hold), dial extn then
hang up.
[To transfer a caller directly into a mailbox you will
need a key programmed on your handset to use this
function]
Redial/ Missed calls
Press REDIAL –this will bring up a list of calls made,
received and missed from your handset. Use down in
bottom of screen to see more entries. Press button
next to name/number you want to call.
Park a call
Answer a call, press menu key at top of screen
next press PARK, dial extn where you want to park
(not your own ext), press ENTER and hang up.
Retrieve a parked call
From the nominated extension, lift receiver
or from any other handset, dial UNPARK code *12
plus ext where call is parked.
Page
Make an announcement to individuals, or groups via
speaker phones. Dial page ext number ----- wait
for confirmation tone, make announcement then
hang up.
Pick Up
Press , then press PICK UP, enter ringing
extension or group number, then press ENTER to
intercept call.
Conference calling
Whilst on a call, press CONFERENCE, dial 3rd party,
when they answer you can invite into conversation.
If happy to join, press YES to join all parties
together.
Exit conference call
Simply hang up to leave others parties talking, or
press then select person you want to drop and
press DISCONNECT, then YES.
Call Forwarding
Select the forward mode required - Standard , In
meeting, Out of Office, Extended Absence, and
Custom.
To select press OPTIONS, enter your password,
press #. Select CALL HANDLING, then select mode
required.
To change the forward destinations for each mode
You must use your communicator software to
change the configuration of what happens in each
of the modes. See separate communicator guide
for full details.
Find Me Forwarding (check permission rights)
Allows you to route calls from voice mail to one of
2 numbers where you can be located.
Press VOICE MAIL key and enter your 6 digit
password followed by #.
Select option 7
Press 9for additional mailbox options
Press 5 then follow voice prompts
Don’t forget to change your voice mail greeting to
give callers the option to use Find me. You need to
say in your message ‘ to use find me press 1’