Mitel OpenPhone OpenPhone 27 User manual

OpenPhone 27 Handset
User Guide

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NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
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Corporation.
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companies and are hereby acknowledged.

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Table Of Contents
ABOUT YOUR HANDSET ..............................................................................................................5
ABOUT THE KEYS ............................................................................................................................ 6
FEATURES AND FUNCTIONS ............................................................................................................. 6
CONTACTING EMERGENCY SERVICES. .............................................................................................. 7
IMPORTANT NOTE FOR HEADSET USERS ........................................................................................... 7
TIPS FOR YOUR COMFORT AND SAFETY ............................................................................................ 7
PROTECT YOUR HEARING ................................................................................................................ 8
SETTING UP THE CHARGER ........................................................................................................ 8
CHOOSING A LOCATION ................................................................................................................... 8
INSERTING AND REMOVING THE BATTERY PACK................................................................................. 8
CONNECTING THE CHARGER............................................................................................................ 9
CHARGING THE BATTERIES ............................................................................................................ 10
ABOUT SILENT CHARGING.............................................................................................................. 11
GETTING STARTED ..................................................................................................................... 11
POWERING ON / OFF THE OP27 PHONE........................................................................................ 11
ABOUT THE DISPLAY INDICATORS .................................................................................................. 11
ABOUT THE MENUS ....................................................................................................................... 12
System menu features............................................................................................................12
PABX mode features ..............................................................................................................12
Call handling menu features ................................................................................................... 12
Local mode features ............................................................................................................... 13
CUSTOMIZING YOUR PHONE..................................................................................................... 14
CHANGING THE LANGUAGE ............................................................................................................ 14
SETTING THE VOLUME ................................................................................................................... 14
SETTING THE RINGER .................................................................................................................... 15
SETTING YOUR NAME ................................................................................................................... 15
ADJUSTING THE CONTRAST ........................................................................................................... 16
USING THE HANDSET FEATURES ............................................................................................ 17
SETTING THE OPTIONAL FEATURES ................................................................................................ 17
ACTIVATING KEY LOCK .................................................................................................................. 17
SETTING AN ALARM ....................................................................................................................... 18
USING THE SOS KEY .................................................................................................................... 19
MAKING AND ANSWERING CALLS ........................................................................................... 20
ANSWERING A CALL....................................................................................................................... 20
HANDSFREE OPERATION ............................................................................................................... 20
USING THE SYSTEM PHONEBOOK ................................................................................................... 21
USING YOUR PERSONAL PHONEBOOK............................................................................................. 21
REDIAL (EXTERNAL NUMBERS)....................................................................................................... 23
SAVED NUMBER REDIAL (INTERNAL OR EXTERNAL) .......................................................................... 23
SPEED CALL - PERSONAL .............................................................................................................. 23
AUTO-ANSWER ............................................................................................................................. 24
CALL HANDLING ......................................................................................................................... 25
HOLD ........................................................................................................................................... 25
TRANSFER.................................................................................................................................... 25
CONFERENCE ............................................................................................................................... 26

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SWAP........................................................................................................................................... 26
CALL FORWARD.......................................................................................................................... 27
CALLBACK .................................................................................................................................... 29
MESSAGING - CALLBACK............................................................................................................... 30
USING ADVANCED FEATURES.................................................................................................. 32
ACCOUNT CODES.......................................................................................................................... 32
CALL PARK ................................................................................................................................... 32
CALL PICKUP ................................................................................................................................32
CAMP-ON ..................................................................................................................................... 33
DO NOT DISTURB .......................................................................................................................... 33
OVERRIDE .................................................................................................................................... 33
REMINDER.................................................................................................................................... 33
GROUP PAGING / MEET ME ANSWER ............................................................................................... 34
TRUNK FLASH ............................................................................................................................... 35
REGULATORY APPROVALS ...................................................................................................... 35

OPENPHONE 27 HANDSET USER GUIDE
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ABOUT YOUR HANDSET
The Mitel®OpenPhone 27 is a wireless telephone that operates with the Mitel 3300 Integrated
Communications Platform (ICP). It provides convenient softkey control of the system features, as
well as a variety of features that allow you to make calls quickly and easily.
The OpenPhone 27 (OP27) is shown below:
n
Receiver
oDisplay
p
Softkeys
q
Loudspeaker key (illuminates when active)
rKeypad
s
Cancel
t
Headset connector
uMicrophone
v
Loudspeaker (on back of handset)
w
Mode key
Long press = SUPERKEY
Short press = Local Mode
Flashes when a call is on hold
On/Off-hook key
Transfer/conference
Data connector for firmware upgrade

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ABOUT THE KEYS
The , , , , , #, and ∗keys have different functions depending on the state
of the phone or the length of time that you press the key.
Short press = Press and release the key in less than 1 second.
Long press = Press and hold the key down for longer than 1 second and then release.
FEATURES AND FUNCTIONS
The OP27 provides the following features and functions:
•Telephone Book: stores up to 100 entries, alphabetically sorted. Each entry can contain a
maximum of 16 characters for the name and 32 digits for the number. You can search, add,
edit, and delete the telephone book entries.
•Menu and Softkeys: menu-driven user interface with three softkeys for selecting functions.
•Key Lock: locks the keypad to prevent accidental dialing with a long press of the #key (or
use the Key Lock menu option in local mode). Key Lock is temporarily disabled when a call
arrives. To unlock the menu, press the softkey and then press #.
•Multiple Ringer Settings:
- 30 fixed melodies, with various ring tones
- full melody, single ringing burst or chirp for all incoming traffic
- enable or disable the ringer and trembler
•Selectable Volume: 7 levels.
•Auto Key Lock: disables the handset keys to prevent accidental dialling. If the Auto Key
Lock is enabled, the handset activates the key lock function automatically if you don’t press
any key for 1 minute in idle state.
•Key Click: enables or disables an audible click for each key press.
•Alarm Set: sets an alarm reminder in hour:minutes (24-hour format). Note that the 3300 ICP
system must be set to 24-hour clock for this feature to work.
•SOS Number: dials a pre-programmed emergency number with a long press of the SOS key
(available in idle mode only to prevent accidental usage).
•Auto Answer: automatically answers incoming calls that ring at the handset. You need a
headset connected to the handset to use this feature.
•Silent Charging:. disables the OP27 while it is charging. Typically, you use this feature if
your Mitel IP Phone has been associated (programmed into a suite on the 3300 ICP) with
your OP27 phone. Then, while your phone is charging, calls to your extension will ring your
Mitel IP Phone. Note that Suite Services is a feature of the 3300 ICP. Check with your system
administrator to see if this feature is enabled on your system.

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•Range Warning: provides 4 short beeps whenever you move out of range of the system.
When you are out of range of the system, your OpenPhone 27 handset will not function. If
you hear the 4 short beeps, move back into range by getting closer to a Radio Fixed Part
(RFP).
•Volume Setting: sets the volume of the handset ear piece, loudspeaker, and headset during
the call. You can only set the volume while on a call. To set the volume (7 levels), long press
the up or down arrow keys .
•Time: displays the 3300 ICP system time.
•Contrast: adjust the contrast of the handset display.
•Languages: changes the display language. A maximum of 8 languages are supported:
Dutch, German, Italian, English (default is English), French, Spanish, Swedish, Finnish.
•Headset: supports a standard 2.5 mm jack to connect a headset (inline hook switch
supported).
CONTACTING EMERGENCY SERVICES.
This handset, like any wireless phone, communicates over radio signals. As with any wireless
phone, you may not be able to establish a connection under all conditions. Therefore, you should
never rely solely on a wireless telephone for essential communication (for example, in medical
emergencies).You can program an emergency number into the SOS key on your handset (see
Using the SOS key on page 19).
The Key Lock feature disables the handset keypad and prevents the accidental dialling of
numbers that could result in nuisance calls. It also prevents accidental calls to emergency
services numbers (for example 999, 911 or 112).
To enable or disable the key lock while in idle state
•To enable long press the # key, to disable press the softkey and then press #.
IMPORTANT NOTE FOR HEADSET USERS
You can plug the optional headset into the jack on the OP27 handset and enable the auto-answer
feature through the OP27 local mode menu or the 3300 system option menu. For instructions on
enabling auto-answer, see Auto-answer on page 24.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See Auto-answer on page 24 for instructions on how to
enable or disable headset auto-answer.

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PROTECT YOUR HEARING
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
SETTING UP THE CHARGER
CHOOSING A LOCATION
Place the charger on a flat, even surface within 2.5 m of a 230 Vac mains connection. Do not
locate the charger in the following areas:
•damp areas
•areas with direct sunlight
•inadequately ventilated areas
•strong magnetic fields (keep the charger at least 0.5 m away from electrical devices, such as
fluorescent lamps, computers, radios, television sets, fax machines and other telephones)
•dusty environments
•areas subject to vibration, shock, or extreme temperature fluctuations
Keep the handset and accessories out of reach of small children.
INSERTING AND REMOVING THE BATTERY PACK
Only use the following type of battery in your telephone:
Size: AAA
Type: Ni-MH rechargable / 1.2 V
Capacity: 700 mAh
Mitel does not accept any responsibility for malfunction or damage if you use other types of
rechargeable battery or normal batteries.
To insert or remove the battery pack
1. Insert the point of a pen into the hole in the bottom of the handset cover to release the pin;
then remove the cover and insert or remove the batteries.
2. When inserting batteries, ensure that you position the battery contacts correctly; otherwise,
your handset could be damaged.

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CONNECTING THE CHARGER
Connect the cable from the adapter plug into the base of the charger and then insert the adapter
plug into the mains socket.

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CHARGING THE BATTERIES
You can charge and discharge the batteries hundreds of times, but they will eventually be
depleted. When the operating time (that is, the call time and standby time) has become noticeably
shorter, replace the batteries. When charging batteries, you should adhere to the following
guidelines:
•Discharge the battery at intervals to achieve long operating times. To discharge the battery,
leave the handset on, but do not place it in the handset charger. Do not attempt to
discharge the battery using other methods.
•Charge the battery for six to seven hours before using your handset for the first time. The
maximum performance of the battery is only reached after three to five charging and
discharging cycles.
•Place your handset in the charger unit regularly in order to reach the optimum battery charge.
- Charging time: 6 to 7 hours from discharged to full capacity.
- Call time: up to 20 hours (fully charged).
- Standby time: up to 200 hours (fully charged).
•After you replace the batteries, the charge level icon will not be displayed until an entire
charge cycle is complete.
Caution: Only use the batteries as directed. Never use a damaged battery. Heat and cold
reduce the performance and the life of the battery. A handset with either a hot or a cold battery
can be temporarily out of operation, even if the battery is fully charged. Dispose of used batteries
in accordance with your local regulations. Never throw a battery into a fire.
An icon in the handset display shows the charge level of the battery.
Icon Battery Charge Level
dghfd
When the battery is nearly depleted, you will hear three short beeps repeated once a minute. If
you hear this warning signal while on a call, you have approximately 3 minutes left before the
handset will switch off.
80 to 100 %
60 to 80 %
40 to 60 %
20 to 40 %
0 to 20 %
Flashing; battery is almost discharged; warning signal sounds

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ABOUT SILENT CHARGING
Use Silent Changing if you don’t want calls to ring your OP27 phone while it is charging.
Typically, you use this feature if your Mitel IP Phone has been associated (programmed into a
suite on the 3300 ICP) with your OP27 phone. Then, while your phone is charging, calls to your
extension will ring your Mitel IP Phone.
If Silent Charging is active while the handset is in the charger, “Silent Charging” will appear in
display and the handset is disengaged from the system. When you remove the handset from the
charger, it is automatically engaged with the system and you can make and receive calls again.
GETTING STARTED
POWERING ON / OFF THE OP27 PHONE.
To power on
•Press while in the standby (Off) mode.
To power off
•While in idle the mode, press for at least 2 seconds.
ABOUT THE DISPLAY INDICATORS
The OP27 phone provides visual indicators for the following features and functions:
Icon Description
Handset mode is enabled. When you obtain dial tone, the icon appears on
the display.
Indicates the strength of the radio signal in use by your handset (four levels).
Indicates the battery charge level (five levels).
(Flashing)
Battery is empty. You will hear a battery-low warning alarm (3 beeps) in idle
state or conversation state once every minute. When you hear the warning
alarm, you have approximately 3 minutes left before the handset will shut
down.
;Loud speaker mode is enabled; when you obtain dial tone, the ;icon appears
on the display and the loudspeaker key turns on.
Ringer is disabled.
Keypad is locked. Press and then press #to unlock the keypad.
Alarm reminder is set.

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ABOUT THE MENUS
You can activate and deactivate OP27 features from the menus:
SYSTEM MENU FEATURES
Long press to access the following system menu features. Use the softkeys to select the
desired action. To exit the system menu, long press the key.
•Phonebook – look up and dial numbers from the system directory.
•Call Forwarding – forward your calls to another phone.
•Personal Keys – no function (for future use).
•Timed Reminder – set a reminder alarm.
•Advisory Message – display a message to other callers (for example, out of office).
•Do Not Disturb – prevent calls from reaching your handset.
•Auto Answer – have your handset automatically answer calls without ringing (for use with
headset).
•Night Service – set your handset as a night service answerpoint.
•Ringer Adjust – no function (use “Setting the ringer” on page 15 instead).
•Set Password – set a password that protects your callback messages.
•Language – change the language of the system-generated prompts and messages.
PABX MODE FEATURES
Short press to access the PABX Mode features. Use the softkeys to select the desired action.
To exit the PABX Mode menu, press Esc.
•Message – check for callback messages
•Redial – redial last number dialled
•Local Mode – access features to customise your handset operation
In the PABX Mode menu, press Esc to exit.
CALL HANDLING MENU FEATURES
While on a call, short press the key to access to the following additional features from the
PABX mode menu:
•Microphone – mute the microphone.
•Hold – place a call on hold.

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LOCAL MODE FEATURES
Short press , press to select Local Mode, and then click OK to access the Local Mode
menu features. To backup a menu level, press Esc. To activate or deactivate a menu selection,
press OK.
•Key Lock – prevents accidental dialling by locking the keypad keys
•Ringer Settings
- Melody – choose from 30 melodies
- Type – select type of notification: full melody, single bar, or chirp
- Device – select buzzer or vibrator
- Volume – set ringer volume
•System
- Subscription – (system administrator use only)
- IPEI – (system administrator use only)
•Telephone Options
- Auto Key Lock – activates the key lock functionality automatically if you don’t press any
key for over 1 minute while in idle state.
- Key Click – provides an audible click each time a key is pressed
- Alarm – sets a reminder alarm
- SOS key – dials an emergency number
- Auto Answer – automatically answers calls without ringing (for use with headset)
- Silent Charging – disengages the handset from the system while charging
- Coverage Warning – provides four short beeps if your signal is weak
- User Name – allows you to program your name into the handset display (maximum of 16
characters)
- Language – sets the language of the local menus
- Contrast – allows you to set the display contrast

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CUSTOMIZING YOUR PHONE
CHANGING THE LANGUAGE
To set the language of the handset display, you must change the language of the local menu
prompts and the system-generated messages. The local menu prompts are available in English,
Dutch, German, Italian, French and Spanish. The default is English.
To change the language of the local menu:
1. Short press .
2. Press to select Local Mode.
3. Press OK.
4. Press to select Telephone Option.
5. Press OK.
6. Press to select Language.
7. Press OK.
8. Press until the desired language is highlighted.
9. Press OK. A check mark ( ) appears next to the selected language.
To change the language of the system messages:
1. Long press .
2. Press No until Language? appears.
3. Press Yes.
4. Press Change.
5. Press No until the desired language appears.
6. Press Yes.
SETTING THE VOLUME
To adjust the volume of the earpiece, loudspeaker, and the headset (if connected).
1. Press .
2. Long press . “Volume” appears on the display.
3. Press repeatedly to adjust the volume.

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SETTING THE RINGER
You can select from 30 different melodies with various ring tones, set full melody or chirp for all
incoming calls, enable or disable the buzzer, and enable or disable the vibrator.
To set the ringer options:
1. Short press .
2. Press to select Local Mode.
3. Press OK.
4. Press to select Ringer Settings.
5. Press OK.
6. Set the following parameters:
- Melody – choose from 30 melodies
- Type – select type of notification: full melody, single bar, or chirp
- Device – buzzer or vibrator
- Volume – set volume for internal calls, external calls, VIP calls, and messages
A check mark ( ) appears next to the activated setting.
7. Press Esc to exit Local Mode menu.
SETTING YOUR NAME
If your name hasn’t been programmed to appear on your handset display by your System
Administrator, you can program it yourself using the following procedure.
To set your name:
1. Short press .
2. Press to select Local Mode.
3. Press OK.
4. Press to select Telephone Option.
5. Press OK.
6. Press to select User Name.

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7. Enter your using the keypad keys (maximum of 16 characters).
- For each letter in the name, press the appropriate key on the keypad until the letter is
shown in the display; for example, if the letter C is required, press the digit 2 three times.
Use the softkeys to move the cursor. If the next letter in a name is on the same key as
the previous letter, press the softkey before proceeding. To delete a letter, press .
To insert a space, press 0 twice.
- Long key press for the character within the editor switches from capitals to non-capitals
(same action switches back).
8. Press Esc.
ADJUSTING THE CONTRAST
To adjust the contrast:
1. Short press .
2. Press to select Local Mode.
3. Press OK.
4. Press to select Telephone Option.
5. Press OK.
6. Press to select Contrast.
7. Press OK.
8. Press to select the desired contrast. There are seven levels. 1 is lightest, 7 is darkest.
9. Press OK.
10. Press Esc.

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USING THE HANDSET FEATURES
SETTING THE OPTIONAL FEATURES
To enable or disable the optional features:
1. Short press .
2. Press to select Local Mode.
3. Press OK.
4. Press to select Telephone Option.
5. Press OK.
6. Press to select the desired option:
•Auto Key Lock - when enabled, this feature automatically locks the keypad if you don’t
press any key for one minute while the handset is idle. When Auto Key lock is enabled,
appears in the set display. To deactivate key lock, press the softkey and then
press the # key. If you power down your handset when Auto Key lock is enabled, the
feature will remain enabled when you power the handset on again.
•Key Click – provides an audible tone each time you press a key.
•Auto Answer – automatically answers calls that arrive at your handset without ringing.
The OP27 will ring once before answering the call. This feature also automatically
answers an incoming call when you remove the handset from the charger and
automatically releases a call when you replace the handset in the charger.
•Silent Charging – prevents calls from ringing your handset while charging (see About
silent charging on page 11 for more details).
•Coverage Warning – alerts you if the signal connection to your handset becomes weak.
The warning is 4 short beeps. The warning is louder in idle mode than it is in
conversation mode.
7. Press OK. A appears next to the option to indicate that it is enabled. A –indicates that the
feature is disabled.
8. Press Esc.
ACTIVATING KEY LOCK
You can lock your handset keypad to prevent yourself from accidently dialling a call. The keypad
is temporarily enabled whenever a call comes in.
To lock your keypad:
•Long press the # key while in idle state. “Key Lock” appears in the display.

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To unlock your keypad:
•Press and then press the # key.
SETTING AN ALARM
You can set an alarm to remind yourself of important meetings or appointments:
To set an alarm:
1. Short press .
2. Press to select Local Mode.
3. Press OK.
4. Press to select Telephone Option.
5. Press OK.
6. Press to select Alarm.
7. Press OK.
8. Press OK.
9. Set the time in 24-hour format (hours:minutes). Note that you can only set an alarm if your
administrator has set the system time to 24-hour format. If set, the system time appears in
the display during idle state.
10. Press Esc repeatedly to return to the main display. A appears in the display to indicate that
an alarm is set.
The following conditions apply to alarms:
•If the handset is idle and an alarm occurs, ‘Alarm’ appears in the display with a melody
indication. If you are on a call, you will hear a soft ring in the speech path that will sound
for a maximum of 60 seconds.
•Alarm volume is the same as the internal ring tone volume.
•Incoming calls and message handling overrule alarm alerting and will deactivate the
alarm.
•Powering the handset Off / On doesn’t affect the alarm setting; however, alarm alerts are
not provided when the handset is switched off.
To stop an alarm:
•Press any key to stop and deactivate an alarm.

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USING THE SOS KEY
You can program an emergency number against the SOS key on your handset.
To program an SOS number:
1. Short press .
2. Press to select Local Mode.
3. Press OK.
4. Press to select Telephone Option.
5. Press OK.
6. Press to select SOS Number.
7. Using the dialpad keys, enter the emergency number that you want to assign to the SOS key.
8. Press OK.
9. Press Esc.
To dial the SOS number:
•Long key-press in the idle mode only (prevents accidental use).

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MAKING AND ANSWERING CALLS
To make a call:
1. Press .
2. Dial the number.
To pre-dial the number:
1. Dial the number (press the softkey to delete errors in the number).
2. Press OK.
To use the redial feature:
1. Short press of the key
2. Press to select Redial.
3. Press OK.
ANSWERING A CALL
To answer a call:
1. Press .
2. Press
;to use the loudspeaking feature. You will hear the caller through the speaker on the
back of the handset. While an incoming call is being signalled, you can temporarily switch off
the ring tone with a short press of the key. The visual call signal is not affected.
HANDSFREE OPERATION
To use handsfree operation to make calls:
1. Press
;.
2. Dial the number.
3. Set the handset down.
4. Communicate by using the speaker and the microphone.
To switch to handsfree operation during a call or to answer a ringing call in handsfree
mode:
1. Press
;.
2. Set the handset down.
3. Communicate by using the speaker and the microphone.
4. To hang up press or .