Mitel OpenPhone OpenPhone 27 User manual

OpenPhone 27 Handset
User Guide

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NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change
without notice and should not be construed in any way as a commitment by Mitel or any of its
affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes.
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electronic or mechanical - for any purpose without written permission from Mitel Networks
Corporation.
Mitel is a trademark of Mitel Networks Corporation.
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Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.

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Table Of Contents
ABOUT YOUR HANDSET ..............................................................................................................5
ABOUT THE KEYS ............................................................................................................................ 6
FEATURES AND FUNCTIONS ............................................................................................................. 6
CONTACTING EMERGENCY SERVICES. .............................................................................................. 7
IMPORTANT NOTE FOR HEADSET USERS ........................................................................................... 7
TIPS FOR YOUR COMFORT AND SAFETY ............................................................................................ 7
PROTECT YOUR HEARING ................................................................................................................ 8
SETTING UP THE CHARGER ........................................................................................................ 8
CHOOSING A LOCATION ................................................................................................................... 8
INSERTING AND REMOVING THE BATTERY PACK................................................................................. 8
CONNECTING THE CHARGER............................................................................................................ 9
CHARGING THE BATTERIES ............................................................................................................ 10
ABOUT SILENT CHARGING.............................................................................................................. 11
GETTING STARTED ..................................................................................................................... 11
POWERING ON / OFF THE OP27 PHONE........................................................................................ 11
ABOUT THE DISPLAY INDICATORS .................................................................................................. 11
ABOUT THE MENUS ....................................................................................................................... 12
System menu features............................................................................................................12
PABX mode features ..............................................................................................................12
Call handling menu features ................................................................................................... 12
Local mode features ............................................................................................................... 13
CUSTOMIZING YOUR PHONE..................................................................................................... 14
CHANGING THE LANGUAGE ............................................................................................................ 14
SETTING THE VOLUME ................................................................................................................... 14
SETTING THE RINGER .................................................................................................................... 15
SETTING YOUR NAME ................................................................................................................... 15
ADJUSTING THE CONTRAST ........................................................................................................... 16
USING THE HANDSET FEATURES ............................................................................................ 17
SETTING THE OPTIONAL FEATURES ................................................................................................ 17
ACTIVATING KEY LOCK .................................................................................................................. 17
SETTING AN ALARM ....................................................................................................................... 18
USING THE SOS KEY .................................................................................................................... 19
MAKING AND ANSWERING CALLS ........................................................................................... 20
ANSWERING A CALL....................................................................................................................... 20
HANDSFREE OPERATION ............................................................................................................... 20
USING THE SYSTEM PHONEBOOK ................................................................................................... 21
USING YOUR PERSONAL PHONEBOOK............................................................................................. 21
REDIAL (EXTERNAL NUMBERS)....................................................................................................... 23
SAVED NUMBER REDIAL (INTERNAL OR EXTERNAL) .......................................................................... 23
SPEED CALL - PERSONAL .............................................................................................................. 23
AUTO-ANSWER ............................................................................................................................. 24
CALL HANDLING ......................................................................................................................... 25
HOLD ........................................................................................................................................... 25
TRANSFER.................................................................................................................................... 25
CONFERENCE ............................................................................................................................... 26

OPENPHONE 27 HANDSET USER GUIDE
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SWAP........................................................................................................................................... 26
CALL FORWARD.......................................................................................................................... 27
CALLBACK .................................................................................................................................... 29
MESSAGING - CALLBACK............................................................................................................... 30
USING ADVANCED FEATURES.................................................................................................. 32
ACCOUNT CODES.......................................................................................................................... 32
CALL PARK ................................................................................................................................... 32
CALL PICKUP ................................................................................................................................32
CAMP-ON ..................................................................................................................................... 33
DO NOT DISTURB .......................................................................................................................... 33
OVERRIDE .................................................................................................................................... 33
REMINDER.................................................................................................................................... 33
GROUP PAGING / MEET ME ANSWER ............................................................................................... 34
TRUNK FLASH ............................................................................................................................... 35
REGULATORY APPROVALS ...................................................................................................... 35

OPENPHONE 27 HANDSET USER GUIDE
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ABOUT YOUR HANDSET
The Mitel®OpenPhone 27 is a wireless telephone that operates with the Mitel 3300 Integrated
Communications Platform (ICP). It provides convenient softkey control of the system features, as
well as a variety of features that allow you to make calls quickly and easily.
The OpenPhone 27 (OP27) is shown below:
n
Receiver
oDisplay
p
Softkeys
q
Loudspeaker key (illuminates when active)
rKeypad
s
Cancel
t
Headset connector
uMicrophone
v
Loudspeaker (on back of handset)
w
Mode key
Long press = SUPERKEY
Short press = Local Mode
Flashes when a call is on hold
On/Off-hook key
Transfer/conference
Data connector for firmware upgrade

OPENPHONE 27 HANDSET USER GUIDE
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ABOUT THE KEYS
The , , , , , #, and ∗keys have different functions depending on the state
of the phone or the length of time that you press the key.
Short press = Press and release the key in less than 1 second.
Long press = Press and hold the key down for longer than 1 second and then release.
FEATURES AND FUNCTIONS
The OP27 provides the following features and functions:
•Telephone Book: stores up to 100 entries, alphabetically sorted. Each entry can contain a
maximum of 16 characters for the name and 32 digits for the number. You can search, add,
edit, and delete the telephone book entries.
•Menu and Softkeys: menu-driven user interface with three softkeys for selecting functions.
•Key Lock: locks the keypad to prevent accidental dialing with a long press of the #key (or
use the Key Lock menu option in local mode). Key Lock is temporarily disabled when a call
arrives. To unlock the menu, press the softkey and then press #.
•Multiple Ringer Settings:
- 30 fixed melodies, with various ring tones
- full melody, single ringing burst or chirp for all incoming traffic
- enable or disable the ringer and trembler
•Selectable Volume: 7 levels.
•Auto Key Lock: disables the handset keys to prevent accidental dialling. If the Auto Key
Lock is enabled, the handset activates the key lock function automatically if you don’t press
any key for 1 minute in idle state.
•Key Click: enables or disables an audible click for each key press.
•Alarm Set: sets an alarm reminder in hour:minutes (24-hour format). Note that the 3300 ICP
system must be set to 24-hour clock for this feature to work.
•SOS Number: dials a pre-programmed emergency number with a long press of the SOS key
(available in idle mode only to prevent accidental usage).
•Auto Answer: automatically answers incoming calls that ring at the handset. You need a
headset connected to the handset to use this feature.
•Silent Charging:. disables the OP27 while it is charging. Typically, you use this feature if
your Mitel IP Phone has been associated (programmed into a suite on the 3300 ICP) with
your OP27 phone. Then, while your phone is charging, calls to your extension will ring your
Mitel IP Phone. Note that Suite Services is a feature of the 3300 ICP. Check with your system
administrator to see if this feature is enabled on your system.

OPENPHONE 27 HANDSET USER GUIDE
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•Range Warning: provides 4 short beeps whenever you move out of range of the system.
When you are out of range of the system, your OpenPhone 27 handset will not function. If
you hear the 4 short beeps, move back into range by getting closer to a Radio Fixed Part
(RFP).
•Volume Setting: sets the volume of the handset ear piece, loudspeaker, and headset during
the call. You can only set the volume while on a call. To set the volume (7 levels), long press
the up or down arrow keys .
•Time: displays the 3300 ICP system time.
•Contrast: adjust the contrast of the handset display.
•Languages: changes the display language. A maximum of 8 languages are supported:
Dutch, German, Italian, English (default is English), French, Spanish, Swedish, Finnish.
•Headset: supports a standard 2.5 mm jack to connect a headset (inline hook switch
supported).
CONTACTING EMERGENCY SERVICES.
This handset, like any wireless phone, communicates over radio signals. As with any wireless
phone, you may not be able to establish a connection under all conditions. Therefore, you should
never rely solely on a wireless telephone for essential communication (for example, in medical
emergencies).You can program an emergency number into the SOS key on your handset (see
Using the SOS key on page 19).
The Key Lock feature disables the handset keypad and prevents the accidental dialling of
numbers that could result in nuisance calls. It also prevents accidental calls to emergency
services numbers (for example 999, 911 or 112).
To enable or disable the key lock while in idle state
•To enable long press the # key, to disable press the softkey and then press #.
IMPORTANT NOTE FOR HEADSET USERS
You can plug the optional headset into the jack on the OP27 handset and enable the auto-answer
feature through the OP27 local mode menu or the 3300 system option menu. For instructions on
enabling auto-answer, see Auto-answer on page 24.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See Auto-answer on page 24 for instructions on how to
enable or disable headset auto-answer.

OPENPHONE 27 HANDSET USER GUIDE
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PROTECT YOUR HEARING
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
SETTING UP THE CHARGER
CHOOSING A LOCATION
Place the charger on a flat, even surface within 2.5 m of a 230 Vac mains connection. Do not
locate the charger in the following areas:
•damp areas
•areas with direct sunlight
•inadequately ventilated areas
•strong magnetic fields (keep the charger at least 0.5 m away from electrical devices, such as
fluorescent lamps, computers, radios, television sets, fax machines and other telephones)
•dusty environments
•areas subject to vibration, shock, or extreme temperature fluctuations
Keep the handset and accessories out of reach of small children.
INSERTING AND REMOVING THE BATTERY PACK
Only use the following type of battery in your telephone:
Size: AAA
Type: Ni-MH rechargable / 1.2 V
Capacity: 700 mAh
Mitel does not accept any responsibility for malfunction or damage if you use other types of
rechargeable battery or normal batteries.
To insert or remove the battery pack
1. Insert the point of a pen into the hole in the bottom of the handset cover to release the pin;
then remove the cover and insert or remove the batteries.
2. When inserting batteries, ensure that you position the battery contacts correctly; otherwise,
your handset could be damaged.

OPENPHONE 27 HANDSET USER GUIDE
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CONNECTING THE CHARGER
Connect the cable from the adapter plug into the base of the charger and then insert the adapter
plug into the mains socket.

OPENPHONE 27 HANDSET USER GUIDE
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CHARGING THE BATTERIES
You can charge and discharge the batteries hundreds of times, but they will eventually be
depleted. When the operating time (that is, the call time and standby time) has become noticeably
shorter, replace the batteries. When charging batteries, you should adhere to the following
guidelines:
•Discharge the battery at intervals to achieve long operating times. To discharge the battery,
leave the handset on, but do not place it in the handset charger. Do not attempt to
discharge the battery using other methods.
•Charge the battery for six to seven hours before using your handset for the first time. The
maximum performance of the battery is only reached after three to five charging and
discharging cycles.
•Place your handset in the charger unit regularly in order to reach the optimum battery charge.
- Charging time: 6 to 7 hours from discharged to full capacity.
- Call time: up to 20 hours (fully charged).
- Standby time: up to 200 hours (fully charged).
•After you replace the batteries, the charge level icon will not be displayed until an entire
charge cycle is complete.
Caution: Only use the batteries as directed. Never use a damaged battery. Heat and cold
reduce the performance and the life of the battery. A handset with either a hot or a cold battery
can be temporarily out of operation, even if the battery is fully charged. Dispose of used batteries
in accordance with your local regulations. Never throw a battery into a fire.
An icon in the handset display shows the charge level of the battery.
Icon Battery Charge Level
dghfd
When the battery is nearly depleted, you will hear three short beeps repeated once a minute. If
you hear this warning signal while on a call, you have approximately 3 minutes left before the
handset will switch off.
80 to 100 %
60 to 80 %
40 to 60 %
20 to 40 %
0 to 20 %
Flashing; battery is almost discharged; warning signal sounds