Accessline ACC-1146 PUG User manual

Vertical 2-Line Desk Phone
Quick Reference Guide
ACC-1146 PUG

AccessLine DPS FLEX
Vertical 2-Line Desk Phone Reference Guide AccessLine 9-2-11
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Table of Contents
INTRODUCTION TO YOUR XCELERATOR DESK PHONE........................................................................ 2
WELCOME.....................................................................................................................................................2
DESK PHONE ................................................................................................................................................2
HOW TO USE YOUR XCELERATOR DESK PHONE..................................................................................3
Answering and making calls....................................................................................................................3
Handling Multiple Calls............................................................................................................................3
Transferring Calls-...................................................................................................................................4
Alternate Method for Transferring Calls-.................................................................................................5
Transferring a Caller Directly to Voicemail-.............................................................................................5
Conferencing Calls..................................................................................................................................5
Placing a Call on Hold.............................................................................................................................6
Call Park..................................................................................................................................................6
Paging (Intercom)....................................................................................................................................6
Forwarding Incoming Calls......................................................................................................................7
Do Not Disturb.........................................................................................................................................8
Voicemail.................................................................................................................................................8

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Vertical 2-Line Desk Phone Reference Guide AccessLine 9-2-11
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Introduction to your Xcelerator Desk Phone
Welcome
The AccessLine DPS FLEX phone system and service is a very
powerful communication system that provides a comprehensive solution
for your small business communications needs. This guide highlights
some of the most commonly used features of the Desk Phone. For a
complete list of features and capabilities, please refer to the Owners
Manual.
Phones may be plugged into your existing network or connected
wirelessly if your system includes the optional Base Unit.
Desk Phone

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Vertical 2-Line Desk Phone Reference Guide AccessLine 9-2-11
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How to use your Xcelerator Desk Phone
Answering and making calls
Answer a ringing call using the handset
Pick up the handset
Answer a ringing call using the speakerphone
Press the Speaker Key or the “Answer” soft key under the display
Make an external call
Pick up the handset or use the speakerphone key
Dial the 10-digit number
Make an internal call
Pick up the handset or use the speakerphone key
Dial the 3-digit extension number
Redialing a call
Pick up the handset or use the speakerphone key
Press the redial button
Handling Multiple Calls
Your Desk Phone has the capability to handle two phone calls at the same time.
Answering a second call
If you are on a call and another call comes in to your phone you will hear a tone
from the phone and see the softkey “Line 2” flashing at the bottom right of the
LCD screen . There are two different ways to answer the second call:
Method 1
1. Place the first call on hold AND at the same time answer the second call by
pressing the button associated with the Line 2 softkey
2. Once you have done this, the soft key will say “Line 1”. Press the softkey
again to place the second caller on hold and at the same time return to the
first caller.
Method 2

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Vertical 2-Line Desk Phone Reference Guide AccessLine 9-2-11
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1. Place the first call on hold by using the hold key or use the hold soft
key below the display
2. Press the down arrow to view the second call on the display screen.
The phone will begin ringing
3. Answer the call by using the answer soft key or by picking up the handset
You may switch between calls by using the up and down arrows and
using the resume soft key to connect to that call
Placing a second call
While on a call, you may place that call on hold and make s second call. There are
two different ways to do this:
Method 1
1. Place the first call on hold AND at the same time get dial tone to make the
second call by pressing the button associated with the Line 2 softkey on the
lower right of the LCD screen
2. Dial the 10-digit phone number or 3-digit extension number
3. Once you have done this, the soft key will say “Line 1”. Press the softkey
again to place the new party on hold and at the same time return to the first
party.
Method 2
1. Place the first call on hold by using the hold key or use the hold soft
key below the display
2. Press the down arrow to access a second line
3. Dial the 10-digit phone number or 3-digit extension number. You will be
connected to that party
You may switch between calls by using the up and down arrows and
using the resume soft key to connect to that call
Transferring Calls-
You may transfer a caller to any other phone within the phone system or to any outside
phone number. Note: The following instructions assume you are on a call.
Unsupervised (Blind) Call Transfer- Used when you have one OR two
calls on your phone.
1. Press TRANSFER key
2. Your caller will be placed on hold
3. When you hear the dial tone, dial the desired extension number or phone
number. DO NOT HANG UP
4. Once the call has transferred, your line will hang up and the extension or
phone number you transferred to will ring and connect to your caller. Do
not hang up the phone until the line has disconnected.

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Supervised (Announced) Call Transfer- Used when you have ONLY ONE
call on your phone.
1. Place the caller on hold by pressing the hold key
2. Press the down arrow to access a second line
3. When you hear the dial tone, dial the desired extension number or phone
number you wish to transfer the call to.
4. Announce the call to the new party
5. To initiate the transfer, press TRANSFER key DO NOT HANG UP
6. Your line will hang up and the extension you transferred to will ring and
connect to your caller
Alternate Method for Transferring Calls-
This call transfer method is used when you want to transfer a call without tying up
two lines on your phone system. It uses the AccessLine network to transfer the
call instead of the phone system.
1. Receive a call on your Desk Phone
2. Touch #5 to start the transfer (this will place your caller on hold)
3. At the dial tone, enter the extension or phone number you want to transfer
the caller to
4. When the transfer party picks up the phone, touch #5 again.
5. All three of you will be connected.
6. Hang up and the two parties are connected (without tying up any of your
lines)
Note- If the transfer party does not pick up the phone, touch #6 to return back to
the original caller.
Transferring a Caller Directly to Voicemail-
You may transfer a caller directly to someone’s voicemail box. Note: The
following instructions assume you are on a call.
1. Press TRANSFER key
2. Your caller will be placed on hold
3. When you hear the dial tone, dial *99 then the desired extension number.
DO NOT HANG UP
4. Once the call has transferred to the desired voicemail box, your line will
hang up. Do not hang up the phone until the line has disconnected.
Conferencing Calls
Initiating a conference call
1. Pick up the handset or use the speakerphone button
2. Dial the number and wait for the called party to answer
3. Place the caller on hold using the key
4. Use the down arrow to access a second line
5. Dial the number of the second party and wait until the call is ringing
6. Then press the Conference key to join the calls together

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Note: If you have callers on both lines, the Conference key will conference you
with both other callers.
Placing a Call on Hold
Note: The following instructions assume you are on a call
Placing a Call on Hold
Press the Hold key or the HOLD soft key under the display. Your caller will
hear the standard system hold music or your personalized hold music if it has been
uploaded through the Admin Portal.
Retrieving a Call on Hold
Press the HOLD key or the RESUME soft key under the display to reconnect
to a held call.
Call Park
To Park a call
Parking a call is very similar to putting a call on hold. The key difference is, when
you put a call on hold you can only retrieve the held call from the phone that put
the call on hold. With Call Park, you can put a call on hold and pick it up from
ANY phone. Each phone has 4 Park positions located on the far right of the
phone, labeled 1 through 4. Through the Admin Portal, Call Park Groups can be
creates so specific groups of phones can park calls for each other.
1. While on a call, press any one of the 4 PARK keys not currently in use
2. The caller will be placed on hold and you will see the word “HOLD” on
your phone.
3. The selected park button will flash on all phones in the same Call Park
Group (for example if you parked a call on Park 1, the Park 1 button will
flash on your phone and all other phones in your Call Park Group)
4. To pickup the parked call, press the flashing park button on any phone .
Paging (Intercom)
To page to all phones
Paging allows you to speak to a group or all phones at the same time through the
speaker phone. Paging is used to make announcements such as “Jim, you have a
visitor in the lobby” or to let people know about a parked call such as “Susan, you
have a call waiting on park 2”. Paging will only notify phones not in use or not set
to DND. The Admin Portal is used to create Paging Groups so only specific
phones can hear a page.
1. Either pickup the handset or uses the speaker phone
2. Dial the paging group number or 9100 to page all phones
3. Make your announcement which will be heard on all phones in the paging
group (except phones set to DND or phones in use)

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4. Hang up the phone when finished
Answering a Page
1. Either pickup the handset or uses the speaker phone
2. Press the “Answer” soft key on the phone display
3. Talk directly back to the person who initiated the page
Rejecting a Page
1. To ignore a page, press the “Reject” button
Forwarding Incoming Calls
Any call to your phone will be forwarded to the phone number or
extension number you choose.
1. Press the CONFIG soft key under the LCD display
2. Scroll using the DOWN arrow on the navigation pad until “Call
Forward" is displayed
3. Press the Key.
4. Select “Always Forward” and press the Key.
5. Select “Toggle”
6. “Always Forward Toggle” will be displayed. Press the up or down
arrows on the navigation pad to set this option to “On”
7. Press the Key
8. Select “Forward Number” and press the Key
9. Enter the phone number or extension number for Always Forward Calls
10. When the Always Forward destination has been programmed, press the
Key
11. Press the LEFT arrow on the navigation pad until the display “Quit
Confirm: Yes” appears.
12. Press the Key.
Cancel Forward All Calls
1. Press the CONFIG soft key under the LCD display
2. Scroll Down using the DOWN arrow on the navigation pad until
“Call Forward" is displayed.
3. Press the Key.
4. Select “Always Forward” and press the Key.
5. Select “Toggle”
6. “Always Forward Toggle” will be displayed. Press the up or down
arrows on the navigation pad to set this option to “Off”
7. Press the Key
8. Press the LEFT arrow on the navigation pad until the display “Quit
Confirm: Yes” appears.
9. Press the Key.

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Do Not Disturb
By setting Do Not Disturb, your phone will not ring and your calls will be
automatically sent to voicemail. To set DND
1. Press the CONFIG soft key under the LCD display.
2. Use the DOWN arrow of the navigation pad to scroll to DND.
3. Press the Key.
4. “Do Not Disturb: Off” will be displayed.
5. Using the Down arrow select “On”.
6. Press the Key.
7. Press the arrow on the navigation pad until the display “Quit Confirm:
Yes” appears.
8. Press the Key.
Cancel DND
1. Press the CONFIG soft key under the LCD display
2. Use the DOWN arrow of the navigation pad to scroll to DND
3. Press the Key.
4. “Do Not Disturb: On” will be displayed
5. Using the Down arrow , select “Off”
6. Press the Key.
7. Press the LEFT arrow on the navigation pad until the display “Quit
Confirm: Yes” appears.
8. Press the Key
Voicemail
Each phone has a built-in voicemail box. If a call to your phone is not answered or
your phone is busy, the voicemail box will take a message and alert you through
the message-waiting lamp at the top of the phone and optionally via email to your
cell phone or computer. Messages may be retrieved through your Desk Phone,
your Personal Portal or from any phone.
Retrieving Messages from Your Desk Phone
1. Press the voicemail key ,
2. Enter your PIN when prompted (it is 0000 by default)
3. You will be alerted to the number of new and listened to messages
4. After each voice message, options for saving, deleting or forwarding the
message will be offered. Follow the voice prompts

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Retrieving messages from any phone
1. Dial your Desk Phone number
2. Allow the phone to ring then forward to your voicemail box
3. Enter your PIN over the greeting
Retrieving messages via the Web
1. Go to www.accessline.com/login
2. Enter your Desk Phone number
3. Enter your PIN
4. Click LOG IN
5. You will be presented with a list of new and listened to voicemail messages
6. Click the play button associated with the desired message and it will play
through your computer speakers
Change Your Voicemail PIN via the Phone
1. Press the voicemail key ,
2. Enter your password when prompted (0000 by default)
3. Touch 8 for User Options
4. Touch 3 to enter a new PIN
5. Enter your new PIN and follow the directions to confirm and save your
new PIN