ACEAGE Karie User manual
Medicine Made Simple
Instruction Manual
TM
Please read all instructions before use and
save this manual for future reference
i
2
Please read the IMPORTANT SAFETY INFORMATION before
use. It is important to read & understand all instructions. Keep
these precautions and instructions in an accessible location for
all device users
CAUTION
RISK OF ELECTRIC SHOCK.
do not expose this device to rain or moisture. Do not open
of the device. No user-serviceable parts
inside: refer to your dealer or pharmacy for repair
PRODUCT LABEL
Karie’s product information is located
recess for the power plug
RECORD your PRODUCT INFORMATION
Serial Number (S/N) __________________________________
Date of Purchase __________ / _________ / ____________
Name & Address of Provider ___________________________
_____________________________________
_____________________________________
FCC COMPLIANCE STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause undesired operation
BEFORE USE
1.
2. Introduction p. 3
3. Karie’s Components p. 4
4. Karie’s Home Screen p. 5
5.
6. Functions and Settings p. 11
7.
8.
9.
10.
11.
12. Support p. 37
ii TABLE of CONTENTS
1. 2.
6
PACKAGE CONTENTS
• One Karie medication delivery device
•
•
•
Medication cartridge supplied separately
immediately (refer to Help & Support under Settings on
needs to be returned
INTRODUCTION
Karie is an automatic medication delivery device that
touch of a button. Karie uses easy-to-open pouches that
light up and produce an audible alert as a reminder
The Karie Companion Mobile App is an available option for
use by family members and caregivers
32
3. KARIE’S COMPONENTS KARIE’S HOME SCREEN
Touch screen
Light strip
Delivery
button
Dose tray
Medication
cartridge
Power cord
icon
BATTERY
icon
if Karie is not
plugged in
Next
scheduled
dose time
button
Current date
and time
SCHEDULE
button
Future
functionality
Camera
4.
54
5.
Bottom
of Karie
UNPACKING and SETUP
b) Only Use UPRIGHT
Karie is designed to operate upright.
down or mounted to a wall
a) Remove Karie from packaging
Lift straight up
e) Insert cartridge
Insert the medication
cartridge provided by the
c) Plug adapter into Karie
Fit the power cord into a
suitable channel on the
bottom of Karie
d) Plug Karie into an electrical outlet
Karie will turn ON and connect
through cellular automatically
see the ‘Troubleshooting’ section
76
f) Ensure that your medication
cartridge is fully in place
Magnets help guide the cartridge
Tu
esday Oc
to
ber
9,
12:00PM
Yo
ur dose is
re
ad
y
g) Review Karie’s Terms and Conditions
and Privacy Policy
including allowing contact from us
h) After acceptance of the Terms and
Conditions and Privacy Policy,
Karie will:
•
• Indicate current date & time
• Display your next medication
dose time
i) Connect to Wi-Fi
Karie will connect automatically
you live in an area with poor or
89
1. Press the icon
3. Connectivity:
press WI-FI
and enter password
icon
j) When connected, Karie will light up and
alert you when it’s time to take your dose
Press the Delivery button to deliver your
medication pouch(es)
6.
Please remove your
pouch from tray
1/1
12:00 PM Dose
DELIVERED Today, 12:02 PM
Risedronate 1x 35mg
Equiv: Risedronate sodium Ta blet
Ta ke with water on empty stomach
Glucosamine Ex Strength 1x 400mg
Equiv: Glucosamine phosphate Capsule
Ta ke on empty stomach
Calcium 1x 200mg
Equiv: Calcium carbonate Tablet
Ta ke on empty stomach
FUNCTIONS and SETTINGS
a) Schedule
Karie’s SCHEDULE function
medication schedule
doses for the duration of the
medication cartridge that is
currently inserted into Karie
Press
The DATE being viewed
is highlighted
Information and instructions
for your medication dose
Press BACK ARROW to
return to HOME screen
k) Pouch delivery
Wait for your medication pouch
to drop onto the dose tray
Repeat this step when more
than one pouch is required for a
dose time
Each pouch is pre-cut for
easy opening
l) Karie will display the next
medication dose time
Pressing the Delivery button up
to 1 hour before the next dose
time will deliver medication for
the dose time
OPTION: Lock cartridge
unwanted access to medication
10 11
Pre-cut
b) Travel
The function allows
you to obtain doses while you
are away and have no access
to Karie
Select the number of doses
you need while away and
Karie will deliver those
pouches (without the easy-
open pre-cut)
Pressto
increase number
of doses
Karie will deliver
all doses up to and
including the date
& time indicated
Press CHECKMARK
Pressto
decrease number
of doses
Press BACK
ARROW to return
to HOME screen
Access Karie’s Settings
by pressing the cog-
shaped icon in the upper
right corner of the Home
screen
the following functions :
PAIR WITH
SECURITY
PERSONALIZE
HELP & SUPPORT
icon
c) Settings
12 13
54
32
1
54
32
1
d) Pair Device
displayed: both are temporary
and PIN
Using the Karie Companion
App on the caregiver’s mobile
SCAN KARIE
button and scan
a caregiver with your Karie
The caregiver must have the
Karie Companion App installed
on their mobile device
ADD
button
Code
PIN
Expiry
countdown
caregiver’s name will appear
on Karie’s Pair Device screen
There is no limit to the
number of caregivers who
can be added
By pairing a caregiver, the
Karie user will be sharing
their medication schedule
with a mobile device user
The Karie user may remove/
unpair a caregiver from the
Karie device by pressing the
TRASH icon
Or enter the PIN that is displayed
TRASH icon
14 15
e) Security
16 17
When PIN LOCK
PIN must be entered before Karie
will deliver a dose
Press PIN LOCK to set a 4-digit
number
Re-enter the same 4-digit
Karie will display a ‘New PIN is set’
message on the bottom of the
Security screen
Write the entered PIN down, keep
it condential and in a safe place
Karie has two types of security
features:
•
•
PIN LOCK and FACE
features are
disabled/ OFF by default
PIN LOCK
FACE RECOGNITION
To change the PIN or remove the
LOCK on the
Press and
the PIN LOCK. Karie will no longer
require a PIN to deliver a dose
1. Press
DISABLED to turn Face
Recognition ON
button. PIN LOCK must be
Face
Recognition
functions
MY PIN
PIN LOCK
PIN LOCK
FACE
Press ALARM
to access voice
instructions and
alarm volume
Press
IS ENABLED to
disable the
function on the
HOME screen
Use SLIDER to adjust
alarm volume
CHECKBOX for
voice instructions
f) Personalize
Karie will display a ‘User Face
Registered’ message
Karie will now deliver a dose
the user’s face
Press UNREGISTER FACE to
remove the existing, stored
face from Karie
• Enter the correct PIN to bypass Face
•
•
change to a new PIN
• or CANCEL
FACE
User Face
Registered
message
4. Center face within the white
oval on the screen
5. The oval will turn green
when face is aligned – hold
still and wait for the three
reference images to appear
Align face
with oval
Reference
image
is ON by default
OFF by default
Press DATE & TIME to
and format
Karie adjusts
automatically to the
may be used
18 19
The telephone support number(s)
and Karie ID are shown
CHECK FOR UPDATES
Only use these buttons under the
direction of Pharmacy/Support
h) Help & Support
Karie ID
Strength of cellular and Wi-Fi
connections are shown
Press the button to
WI-FI
(appears
below
available
networks)
Available
SSID
and enter password
OR
• SSID name
• Security type
• Password
Consult your Internet Service
Provider or caregiver for
assistance
g) Connectivity
Security
type
20 21
d) Dose Change Notice
The medication schedule has changed.
Contact the pharmacy for information
and direction
continue using Karie
A cartridge with remaining dose(s) was
removed from Karie and replaced with a
new medication cartridge
Unless otherwise instructed by your
dose(s) before inserting the new cartridge
c) Unmanaged Dose Warning
e) Mismatch!
The inserted cartridge has been
assigned to a different Karie device
Call Pharmacy/Support for direction
7. DOSE and ERROR SCREENS
a) Dose Ready
b) Missed Dose
Karie will light up and alert you when it’s
button and wait for your medication
pouch to drop onto the tray.
Repeat this step when more than one
pouch is required for a dose time. Each
pouch is pre-cut for easy opening
within an hour of its scheduled delivery
time is considered ‘Missed’
1. The time displayed is your next dose
time. Press the MISSED DOSE button
in the lower left corner.
CHECKMARK in the lower
right corner OR the Delivery button to
deliver missed dose(s)/pouch(es)
Consult your pharmacist for instructions
on what to do with missed dose(s)
22 23
#1
Bag
4
Agery
, Grace
Agery, GraceAgery
Karie
1 of
2
Ta
ke on:
10
April 2019
We
d, 17:00
VIT
AMIN D
VITAMIN DVIT
Equiv
.
To
: Cholecalciferol
RX: ########
White
Ta
blet
1
T
ABLET
TABLETT
BY
MOUTH
BY MOUTHBY
TWICE
A
DA
Y
DAYDA
Qty:
1
Ta
ble
t
VIT
AMIN
VITAMINVIT
A
Equiv
.
To
: Retinol
RX: ########
Y
ellow Gel Capsul
Yellow Gel CapsulY
e
T
AKE WITH MEAL
TAKE WITH MEALT
Qty:
1
Capsule
VIT
AMIN C (GS)
VITAMIN C (GS)VIT
Equiv
.
To
:
Ascorbic
Acid
RX: ########
Orange
T
ablet
TabletT
1
T
ABLET
TABLETT
BY
MOUTH ONCE
BY MOUTH ONCEBY
A
DA
Y
DAYDA
Qty:
1
Ta
ble
t
f) Error Downloading
The medication schedule was not
downloaded properly
Follow the directions indicated by Karie
on the screen
Before calling Pharmacy/Support for
Being careful to not move the
cartridge
If the same error appears AND/OR
g) Other Error Screen(s)
Please call Pharmacy/Support for direction if an error screen
appears that is not described in this section
8.
NO CONNECTION
Reason: Karie is not connected to
your Wi-Fi network or the cellular
network. See also the Connectivity
section in this manual
1. Press the button
appear.
If no Wi-Fi network is available
to you, move Karie to another
location in your home where the
cellular signal is stronger
3. Call Pharmacy/Support if the No
Connection screen persists
POUCH is JAMMED
1.
continued on next page
TROUBLESHOOTING
WI-FI
button
Available
2524
TOO MANY POUCHES came out
1.
(see diagram above)
date and time
3. Save any remaining unused pouches until the next dose time
indicated on each pouch
4.
POUCH is CUT IN HALF
1.
Tear off the remaining half of the pouch that was cut open
3.
under POUCH is JAMMED in this section
4.
KARIE IS STALLED or
SCREEN is FROZEN or
RESTARTING KARIE under direction of Pharmacy/Support
1. Ensure that Karie is plugged in
3. Press and hold the Delivery button for 3 seconds and wait for
HOME screen
4.
Remove the cartridge from Karie
3. OPTION:
the appropriate pouch(es) from
the medication strip
Conrm dose time and
instructions on each of the
removed pouch(es)
3. Lift the spring-loaded stopper.
Adjust the pouch so its leading
edge lies parallel to but above the
edge of the cartridge
4. Re-insert the cartridge
5.
call Pharmacy/Support
26 27
Agery
, Grace
Agery, GraceAgery
Karie
1 of
2
Ta
ke on:
10
April 2019
We
d, 17:00
VIT
AMIN D
VITAMIN DVIT
Equiv
.
To
: Cholecalcifero
l
RX: ########
White
Ta
blet
1
T
ABLET
TABLETT
BY
MOUTH
BY MOUTHBY
TWICE
A
DA
Y
DAYDA
Qty:
1
Ta
ble
t
VIT
AMIN
VITAMINVIT
A
Equiv
.
To
: Retinol
RX: ########
Y
ellow Gel Capsul
Yellow Gel CapsulY
e
T
AKE WITH MEAL
TAKE WITH MEALT
Qty:
1
Capsule
VIT
AMIN C (GS)
VITAMIN C (GS)VIT
Equiv
.
To
:
Ascorbic
Acid
RX: ########
Orange
T
ablet
TabletT
1
T
ABLET
TABLETT
BY
MOUTH ONCE
BY MOUTH ONCEBY
A
DA
Y
DAYDA
Qty:
1
Ta
ble
t
Date and time
for your dose
Leading edge
of pouch
Stopper
9.
Can more than one person use a Karie device?
No – a Karie device is assigned to a single user
How many doses are in a cartridge?
A cartridge generally
dependant on the number of scheduled medications: consult your
pharmacist for more information
What if I miss my medication?
lower right screen OR press the Delivery button to deliver missed
dose(s)/pouch(es). Consult your pharmacist for instructions on
deciding what to do
Karie Companion App
What if I will be away from Karie when I’m supposed to take
my medication?
You can verify how many doses you will need while away by pressing
the SCHEDULE button on the Home screen. Then press the
while away
What if my prescription changes?
pharmacy may send you a dose change notice: contact the
pharmacy for information and direction
FREQUENTLY ASKED QUESTIONS
ONE POUCH REMAINING in cartridge
1. The last pouch is a trailing pouch that should not contain
medication and will not be delivered through Karie
WRONG NAME / MISMATCH!
1. Inserted cartridge has been assigned to a different Karie device
Do not ingest any medication from this cartridge
3. Call Pharmacy/Support for direction
CARTRIDGE is EMPTY
Replace empty cartridge with a new cartridge. If a new cartridge is
re-order process
My HOME has NO POWER
1.
KARIE has NO POWER/ is OFF
1.
cord is fully inserted into the underside of the device
outlet
3. Press and hold the Delivery button for 3 seconds
4.
NO BATTERY POWER
plugged in at all times
OTHER ERROR MESSAGE
If you see any other error message or screen not explained in this
28 29
Where do I get the Karie Companion App and how do I use it?
Download the Karie Companion App onto your mobile device from
right corner to begin pairing your Karie device
How long will Karie last?
Where can I nd more information about Karie?
Please visit www.kariehealth.com for more information
How do I rell my cartridge?
medication cartridges. Empty cartridges are re-usable: please return
to pharmacy for re-use
What if Karie stops working, malfunctions or jams?
Consult the Troubleshooting section of this guide before calling
pouch for dose times and instructions
As long as you receive Karie services and your device is under
What if there is a power outage?
How does Karie connect?
manual for instructions
How do I keep someone else from using or playing with Karie?
be enabled to prevent unwanted delivery of medication at the
appropriate dose time
3130
f) Avoid Battery Handling
to replace the battery yourself; this could result in damage to the
battery and potential overheating. The battery should only be
g) Disconnect Karie in Case of Malfunction
immediately. Contact Karie Support before any future operation.
Only use the power adapter provided with Karie. Another type of
h) Keep Away from Water and Moisture
Keep Karie dry. Liquids and moisture can damage the device.
or expose it to rain
i) Cleaning Instruction
or cleaning products to clean Karie. Do not attempt to clean any
internal part of the device
j) Avoid Heat or Extreme Temperatures
Extreme temperatures can damage Karie: do not leave the device
where it may be subjected to high temperatures—above 55º C—or
not place Karie next to a ventilation register or an air conditioner
Please read all safety and operating instructions carefully before
instructions and on Karie
a) Common Care
there is any sign of damage. Only operate in accordance with the
instructions in this manual. Do not insert any body part or foreign
object inside the device
b) Keep Out of Reach of Children
Karie contains medication only intended for the Karie user
c) Avoid Internal Parts
Karie contains an internal cut mechanism. Do not reach inside the
Karie device
d) Power Cable and Plug Protection
Use only the power adapter supplied with this unit. Never use a
frayed or damaged power cord. Keep power cord out of the way so
or against it. Keep the area clear where the power cord exits the
device and plugs into an outlet. Handle the power cord with care:
never try to force the plug into an outlet or bend the prongs
e) Indoor Use Only
Karie is not intended for outdoor use. Place Karie in an indoor living
or store Karie in a closed car that is in direct sunlight. Do not store
10. IMPORTANT HANDLING & SAFETY INFORMATION
3332
11. TECHNICAL SPECIFICATIONS
Name
Karie
Model
Karie
Battery
Karie has a rechargeable battery that is not removable. In the event
the battery charge is exhausted
the battery charge icon on the screen
Power Requirements
• Power: 50W max
CPU
• Operating System: Android 7.0
Peripherals
• Camera: 5 MP AF with face detection
• Microphone: Omnidirectional
Security
Cloud Platform Services only
k) Ensure Proper Ventilation
Karie should be placed so its location does not interfere with its
proper ventilation. Do not remove any exterior covers from Karie
l) Do Not Attempt to Service Karie
contact your Karie dealer or pharmacy
m) Proper Disposal
Do not dispose of Karie as general waste. Contact your municipal
authority for the proper disposal method
n) Questions?
www.kariehealth.com
& Support under Settings for Pharmacy contact information
3534
12.
www.kariehealth.com
Pharmacy/Support contact information and the Karie ID
37
• User input through captive screen only
• Communication with AceAge Cloud Platform Services uses
Device dimensions
• 115 mm wide
Environmental Conditions
• Indoor use only
• Operating Temperature: 5°C to 40°C
36
SUPPORT
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