Acer DynaVivid Graphics Dock User manual

Acer DynaVivid Graphics Dock
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates

iii
Copyright
Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

iv
Conventions
The following conventions are used in this manual:
SCREEN MESSAGES Denotes actual messages that
appear on screen.
NOTE Gives bits and pieces of additional
information related to the current
topic.
WARNING Alerts you to any damage that might
result from doing or not doing
specific actions.
CAUTION Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions
relevant to the accomplishment of
procedures.

v
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

vi

vii
System Specifications 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Your Graphics Dock Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Machine Disassembly and Replacement 7
Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Removing the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Removing the Monitor Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Removing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Removing the I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Removing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Main Unit Reassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Replacing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Replacing the I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Replacing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Replacing the Monitor Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Replacing the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Troubleshooting 27
Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
CRT Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
HDMI Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Other Function Fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Connector Locations 33
Mainboard Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Mainboard Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
FRU (Field Replaceable Unit) List 35
Acer DynaVivid Graphics Dock Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . .36
Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Test Compatible Components 39
Notebook vs. LCD Monitor Cross Test List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Notebook vs. Project Crosscheck List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Online Support Information 43
Index 45

viii

Chapter 1 1
System Specifications
Features
Below is a brief summary of the graphics dock many features:
Video Controller
• ATI Mobility Radeon HD 4670
Dimensions and Weight)
• Weight: 0.65 kg
• Dimensions: 193.5 (W) x 193.5 (D) x 32.8 (H) mm
Power supply
• 3-pin 65 W AC adapter
SI/O interface
• Six USB ports
• HDMI port
• HDCP supported external display (VGA) port
• DC-in jack for AC adapter
• Acer DynaVivid Graphics Dock connector
Environment
• Temperature:
• Operating: 5 °C to 35 °C
• Non-operating: -20 °C to 65 °C
• Humidity (non-condensing):
• Operating: 20% to 80%
• Non-operating: 20% to 80%
NOTE: The specifications listed above are for reference only. The exact configuration of the graphics dock
depends on the model purchased.
Chapter 1

2Chapter 1
System Block Diagram
M96-XT
USB
HUB IC
FCBGA
962pin
LASSO
CONNECTOR ATi
CH-B
PCI-E x8
CRT
HDMI
USB
DDR3 64M*16
CH-A DDR3 64M*16
DDR3 64M*16
DDR3 64M*16
DDR3 64M*16
DDR3 64M*16
DDR3 64M*16
DDR3 64M*16
CRT
CONNECTOR
HDMI
FPC CONN
USB USB USB USBUSB
CONNECTOR

Chapter 1 3
Your Graphics Dock Tour
This section provides an overview of the features and functions of the graphics dock.
Side Views
USB Connector Sides View
No. Icon Item Description
1HDMI HDMI port Supports high-definition digital video connections.
2 External display
(VGA) port Connects to a display device (e.g., external monitor, LCD projector).
3 Acer DynaVivid
Graphics Dock
connector
Connects to Acer DynaVivid Graphics Dock.
4 DC-in jack Connects to an AC adapter.
5 Kensington lock
slot Connects to a Kensington-compatible computer security lock.
No. Icon Item Description
1 USB 2.0 ports Connects to USB 2.0 devices.
HDMI
12 345
1
1
2

4Chapter 1
CAUTION: Always ensure that the ventilation slots are uncovered and air can freely flow through the grill.
Base View
2 Ventilation Slots Air flow grill.
No. Icon Item Description
1 Kensington lock
slot Connects to a Kensington-compatible computer security lock.
2 Lock hole Secures the device to the stand.
No. Icon Item Description
12

Chapter 1 5
Hardware Specifications and Configurations
Video Chip
CPU Fan True Value Table
Throttling 50%: On= 81°C; OFF=90°C
OS shut down at 100°C; H/W shut down at 92°C
USB Hub
System Memory
Item Specification
Video Chip M96 XT
Package 962 FCBGA
Features • lPCI Express Revision 2.0
• DirectX 10.1 with Shader Model 4.1
• VESA DisplayPort technologies
• Integrated HDMI and HDCP keys
• Unified Video Decoder 2.0 (UVD2)
• HD-DVD
• Blu-Ray decoder
CPU Temperature
(Celsius) Fan Speed (RPM) SPL Spec (dBA)
46 3200 31
56 3700 35
65 4200 38
72 4800 46
85 95%Duty 90%
Item Specification
USB Hub GL852
Features • Compliant to USB specification Revision 2.0
• On-chip 8-bit micro-processor
• Multiple Transaction translator (MTT)
• Each downstream port supports two-color status indicator
• Supports both individual and gang modes
• Supports gang mode of power management and over-current
detection for downstream ports
• Conforms to bus power requirements
• Automatic switching between self-powered and bus-powered
modes
• Integrated USB 2.0 transceiver
Item Specification
Supports memory size per socket DDR III 800MHz
Supports maximum memory size Total Maximum memory up to 128MBX8

6Chapter 1

Chapter 2 7
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the graphics dock for maintenance and
troubleshooting.
Disassembly Requirements
To disassemble the graphics dock, you need the following tools:
• Wrist grounding strap and conductive mat for preventing electrostatic discharge
• Philips screwdriver
• Plastic flat screwdriver
• Plastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Related Information
The product previews seen in the disassembly procedures may not represent the final product color or
configuration.
IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and
replacement of components, ensure all available cable channels and clips are used and that the cables are
replaced in the same position.
General Information
Pre-disassembly Instructions
Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and remove all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
3. Place the system on a flat, stable surface.
Chapter 2

8Chapter 2
Disassembly Process
The disassembly process is divided into the following sections:
• Main unit disassembly
The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence.
Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you
want to remove the Mainboard, you must first remove the Keyboard, and LCD Module then disassemble the
inside assembly frame in that order.
Main Screw List
Main Unit Disassembly Process
IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and
replacement of components, ensure all available cable channels and clips are used and that the cables are
replaced in the same position.
NOTE: The product previews seen in the disassembly procedures may not represent the final product color or
configuration.
Main Unit Disassembly Flowchart
Screw Quantity Part Number
M2*6 15
Remove External
Mounts before
proceeding
Remove
Upper Cover
Remove
I/O Board
Remove
Thermal Module
Remove
Main Board

Chapter 2 9
Screw List
Step Screw Quantity Part No.
Main Unit Disassembly 2*6 15

10 Chapter 2
Removing the Stand
1. Slide the stand off the base of the graphics dock.

Chapter 2 11
Removing the Monitor Mount
1. Lay the graphics dock with monitor mount down with the monitor mount underneath.
2. Slide back the monitor mount lock to the open position (1) and firmly lift up the graphics dock (2).
3. Repeat step 2. on the other side.
2
1
1
2

12 Chapter 2
4. Lift the graphics dock away from the monitor mount.