
ADJ Products, LLC - www.adj.com - Dual Gem Pulse IR Instruction Manual Page 7
 Dual Gem Pulse IR Warranty
MANUFACTURER’S LIMITED WARRANTY
A. ADJ Products, LLC hereby warrants, to the original purchaser, ADJ Products, LLC products
 to be free of manufacturing defects in material and workmanship for a prescribed period from 
 the date of purchase (see specific warranty period on reverse). This warranty shall be valid only if the 
 product is purchased within the United States of America, including possessions and 
 territories. It is the owner’s responsibility to establish the date and place of purchase by acceptable
 evidence, at the time service is sought. 
B. For warranty service you must obtain a Return Authorization number (RA#) 
 before sending back the product–please contact ADJ Products, LLC Service Department 
 at 800-322-6337. Send the product only to the ADJ Products, LLC factory. All 
 shipping charges must be pre-paid. If the requested repairs or service (including 
 parts replacement) are within the terms of this warranty, ADJ Products, LLC will pay return 
 shipping charges only to a designated point within the United States. If the entire instrument is 
 sent, it must be shipped in it’s original package. No accessories should be shipped with the product. If 
 any accessories are shipped with the product, ADJ Products, LLC shall have no liability whatsoever for 
 loss of or damage to any such accessories, nor for the safe return thereof. 
C. This warranty is void if the serial number has been altered or removed; if the product is modified in any 
 manner which ADJ Products, LLC concludes, after inspection, affects the reliability of the product; if the 
 product has been repaired or serviced by anyone other than the ADJ Products, LLC factory unless prior 
 written authorization was issued to purchaser by ADJ Products, LLC; if the product is damaged because 
 not properly maintained as set forth in the instruction manual. 
D. This is not a service contract, and this warranty does not include maintnance, cleaning or periodic check 
 up. During the period specified above, ADJ Products, LLC will replace defective parts at its expense 
 with new or refurbished parts, and will absorb all expenses for warranty service and repair labor by 
 reason of defects in material or workmanship. The sole responsibility of ADJ Products, LLC under this 
 warranty shall be limited to the repair of the product, or replacement thereof, including parts, at the sole 
 discretion of ADJ Products, LLC. All products covered by this warranty were manufactured after August 
 15, 2012, and bear indentifying marks to that effect.
E. ADJ Products, LLC reserves the right to make changes in design and/or improvements upon its products 
 without any obligation to include these changes in any products theretofore manufactured. 
 No warranty, whether expressed or implied, is given or made with respect to any accessory supplied with 
 products described above. Except to the extent prohibited by applicable law, all implied warranties made 
 by ADJ Products, LLC in connection with this product, including warranties of merchantability or fitness, 
 are limited in duration to the warranty period set forth above. And no warranties, whether expressed or 
 implied, including warranties of merchantability or fitness, shall apply to this product after said period 
 has expired. The consumer’s and/or Dealer’s sole remedy shall be such repair or replacement as is 
 expressly provided above; and under no circumstances shall ADJ Products, LLC be liable for any loss or 
 damage, direct or consequential, arising out of the use of, or inability to use, this product. 
 This warranty is the only written warranty applicable to ADJ Products, LLC Products and 
 supersedes all prior warranties and written descriptions of warranty terms and conditions heretofore 
 published. 
MANUFACTURER’S LIMITED WARRANTY PERIODS:
 •LightingProducts=1-year(365days)LimitedWarranty(Such as: Special Effect Lighting, Intelligent 
Lighting, UV lighting, Strobes, Fog Machines, Bubble Machines, Mirror Balls, Par Cans, Trussing, 
Lighting Stands etc. excluding LED and lamps) 
 •LaserProducts=1Year(365Days)LimitedWarranty(excluding laser diodes which have a 6 month 
limited warranty)
 •L.E.D.Products=2-year(730days)LimitedWarranty(excluding motors, PCB boards, and power 
 supplies, which have a 1-year (365 day Limited Warranty) batteries which have a 180 day limited war-
ranty). Only the L.E.D.s carry a 2-year warranty (excludingStarTecSerieswhichacarriesa1Year
LimitedWarranty)Note:2YearWarrantyonlyappliestopurchaseswithintheUnitedStates.
 •ADJDMXControllers=2Year(730Days)LimitedWarranty(excluding faders and tact switches)
 Dual Gem Pulse IR Cleaning
 Dual Gem Pulse IR Fuse Replacement 
ADJ Products, LLC  -  www.adj.com - Dual Gem Pulse IR Instruction Manual Page 6
 Dual Gem Pulse IR Trouble Shooting
Fixture Cleaning: 
Due to fog residue, smoke, and dust cleaning the internal and exter-
nal optical lenses should be carried out periodically to optimize light 
output. Cleaning frequency depends on the environment in which the 
fixture  operates  (I.e.  smoke,  fog  residue,  dust,  dew).  In  heavy  club 
use  we recommend  cleaning  on  a  monthly  basis.  Periodic  cleaning 
will ensure longevity, and crisp output.
1.   Use normal glass cleaner and a soft cloth to wipe down the out- 
 side casing.
2.   Clean the external optics with glass cleaner and a soft cloth every  
  20 days.
3.   Clean the internal optics with glass cleaner and a soft cloth every  
  30-60 days.
4.  Always be sure to dry all parts completely before plugging the unit  
  back in.
Trouble Shooting:
Listed  below  are  a  few common  problems  that  you  may encounter, 
with solutions.
No light output from the unit;
1.   Be sure you have connected your unit into a matching wall power
   outlet.  
2.    Be sure the fuse has not popped. The fuse is located on the rear  
   panel. See fuse replacement at the top of this page.
Unit does not respond to sound;
1.     Low frequencies (bass) should cause the unit to react to sound. 
   Tapping on the microphone, quiet or high pitched sounds may  
   not activate the unit.  
First unplug the power.  The  fuse  holder  is  located  above  the  power 
supply  input.  Use  a  phillips  head  screw  driver  to  unscrew  the  fuse 
holder. Remove the bad fuse and replace with a new one.