Advantech DSD-5038 Series User manual

User Manual
DSD-5038 Series
38" Industrial Stretched Signage
Display Monitor

DSD-5038 User Manual ii
Copyright
The documentation and the software included with this product are copyrighted 2022
by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right
to make improvements in the products described in this manual at any time without
notice. No part of this manual may be reproduced, copied, translated, or transmitted
in any form or by any means without the prior written permission of Advantech Co.,
Ltd. The information provided in this manual is intended to be accurate and reliable.
However, Advantech Co., Ltd. assumes no responsibility for its use, nor for any
infringements of the rights of third parties that may result from its use.
Acknowledgments
Intel® and Pentium® are trademarks of Intel® Corporation.
Microsoft® Windows® and MS-DOS® are registered trademarks of Microsoft® Corp.
All other product names or trademarks are properties of their respective owners.
Product Warranty (2 years)
Advantech warrants the original purchaser that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech’s high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced free of charge during the warranty period. For out-of-
warranty repairs, customers will be billed according to the cost of replacement mate-
rials, service time, and freight. Please consult your dealer for more details.
If you believe your product to be defective, follow the steps outlined below.
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain a return merchandise authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement
Order Card, and a proof of purchase date (such as a photocopy of your sales
receipt) into a shippable container. Products returned without a proof of pur-
chase date are not eligible for warranty service.
5. Write the RMA number clearly on the outside of the package and ship the pack-
age prepaid to your dealer.
Part Number 2006502801 Edition 2
Printed in Taiwan January 2022

iii DSD-5038 User Manual
Declaration of Conformity
CE
This product has passed the CE test for environmental specifications when shielded
cables are used for external wiring. We recommend the use of shielded cables. This
type of cable is available from Advantech. Please contact your local supplier for
ordering information.
Test conditions for passing also include the equipment being operated within an
industrial enclosure. In order to protect the product from damage caused by electro-
static discharge (ESD) and EMI leakage, we strongly recommend the use of CE-
compliant industrial enclosure products.
FCC Class B
This equipment has been tested and found to comply with the limits for a Class B dig-
ital device, pursuant to part 15 of the FCC Rules. These limits are designed to pro-
vide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. However, there is no guarantee that interfer-
ence will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for assistance.
Technical Support and Assistance
1. Visit the Advantech website at www.advantech.com/support to obtain the latest
product information.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before calling:
–Product name and serial number
–Description of your peripheral attachments
–Description of your software (operating system, version, application software,
etc.)
–A complete description of the problem
–The exact wording of any error messages

DSD-5038 User Manual iv
Warnings, Cautions, and Notes
Document Feedback
To assist us with improving this manual, we welcome all comments and constructive
criticism. Please send all feedback in writing to [email protected].
Warning! Warnings indicate conditions that if not observed can cause personal
injury!
Caution! Cautions are included to help prevent hardware damage and data
losses. For example,
“Batteries are at risk of exploding if incorrectly installed. Do not attempt
to recharge, force open, or heat the battery. Replace the battery only
with the same or equivalent type as recommended by the manufacturer.
Discard used batteries according to the manufacturer's instructions.”
Note! Notes provide additional optional information.

v DSD-5038 User Manual
Safety Instructions
1. Read these safety instructions carefully.
2. Retain this user manual for future reference.
3. Disconnect the equipment from all power outlets before cleaning. Use only a
damp cloth for cleaning. Do not use liquid or spray detergents.
4. For pluggable equipment, the power outlet socket must be located near the
equipment and easily accessible.
5. Protect the equipment from humidity.
6. Place the equipment on a reliable surface during installation. Dropping or letting
the equipment fall may cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment
from overheating. Do not cover the openings.
8. Ensure that the voltage of the power source is correct before connecting the
equipment to a power outlet.
9. Position the power cord away from high-traffic areas. Do not place anything over
the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for a long time, disconnect it from the power source
to avoid damage from transient overvoltage.
12. Never pour liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should be
opened only by qualified service personnel.
14. If any of the following occurs, have the equipment checked by service person-
nel:
–The power cord or plug is damaged.
–Liquid has penetrated the equipment.
–The equipment has been exposed to moisture.
–The equipment is malfunctioning, or does not operate according to the user
manual.
–The equipment has been dropped and damaged.
–The equipment shows obvious signs of breakage.
15. Do not leave the equipment in an environment with a storage temperature of
below -20 °C (-4 °F) or above 60 °C (140 °F) as this may damage the compo-
nents. The equipment should be kept in a controlled environment.
16. In accordance with IEC 704-1:1982 specifications, the sound pressure level at
the operator’s position does not exceed 70 dB (A).
DISCLAIMER: These instructions are provided according to IEC 704-1 standards.
Advantech disclaims all responsibility for the accuracy of any statements contained
herein.
Caution! If the power adapter is not shipped with the unit, information regarding
the power adapter’s output rating (24 Vdc, 5 A min, or 120 W min) is pro-
vided in the user manual, enabling enable users to select an appropriate
power adapter.

DSD-5038 User Manual vi

vii DSD-5038 User Manual
Contents
Chapter 1 Overview...............................................1
1.1 Introduction ............................................................................................... 2
1.2 Features .................................................................................................... 2
1.3 Applications............................................................................................... 2
1.4 Product Photographs ................................................................................ 3
1.5 Naming Conventions................................................................................. 4
Chapter 2 System Setup.......................................5
2.1 Specifications............................................................................................ 6
2.2 Dimensions ............................................................................................... 7
Figure 2.1 DSD-5038 Series Dimensions.................................... 7
2.3 Packing List............................................................................................... 7
2.4 Power Output ............................................................................................ 7
Chapter 3 OSD Key Functions .............................9
3.1 OSD Functions........................................................................................ 10
3.1.1 Select Signal Input Source.......................................................... 10
3.1.2 Picture Settings........................................................................... 11
3.1.3 Language Settings ...................................................................... 11
3.2 RS-232 Remote Control.......................................................................... 12
3.2.1 Configuration............................................................................... 12
3.2.2 Commands.................................................................................. 12
Appendix A Troubleshooting ................................13
A.1 Introduction ............................................................................................. 14
A.2 Troubleshooting ...................................................................................... 14

DSD-5038 User Manual viii

Chapter 1
1Overview
Introduction
Features
Applications
Product Photographs
Naming Conventions

DSD-5038 User Manual 2
1.1 Introduction
Advantech’s DSD-5038 series products are industrial stretched signage display mon-
itors of an innovative size, shape, and display resolution, designed to be quickly and
easily integrated with Advantech’s embedded box computers, such as the ARK and
DS series computers.
1.2 Features
38" (16:4) 1920 x 358, high-resolution stretched display with LED backlighting
High brightness of 800 cd/m2
High contrast ratio (1:4000)
0 ~ 45 °C (32 ~ 113 °F) operating temperature
Ultra-wide viewing angle (176° / 176°)
Input signal HDMI/DVI/VGA
RS232 remote control support
Audio output
Wall mount (200 x 100 mm;7.87 x 3.93 in)
Fanless design
1.3 Applications
The DSD-5038 series can be used as public information displays and are especially
suitable for narrow or limited spaces. Below are some application examples.
Displaying Bus/Metro route maps
Station information displays (advertisements or schedules)
Signage displays in elevators
Advertisements in cafeterias and public venues
Entertainment / Gaming
Public advertisement displays

3 DSD-5038 User Manual
Chapter 1 Overview
1.4 Product Photographs
Front View
Rear View
I/O View (left/right)
Keys View

DSD-5038 User Manual 4
1.5 Naming Conventions

Chapter 2
2System Setup
Specifications
Dimensions
Packing List

DSD-5038 User Manual 6
2.1 Specifications
Note! The DSD-5038 series monitors are equipped with the features and
specifications described below.
Unless otherwise stated, all monitor specifications are subject to change
without prior notification.
Model DSD-5038
Display
Size 38" stretched LED panel
Resolution 1920 x 538 (16:4)
Viewing Angle 176°(H)/176°(V)
Brightness 800 (cd/m2)
Color Support 16.7 M colors
Contrast Ratio 4000:1
Response Time 9.5 msec
Backlight Life 50,000 hrs
Environment
Operating
Temperature 0 ~ 45 °C (32 ~ 113 °F)
Storage Temperature -10 ~ 60 °C (-4 ~ 140 °F)
Humidity 80% RH maximum (Ta £ 45 °C/ 113 °F), non-
condensing
Vibration 5-500Hz, 0.002G²/ Hz, 1 Grms, 1 hour for X,Y, and Z
per axis
System
I/O
Input: 1 x HDMI, 1 x DVI D, 1 x VGA; 1 x RS232
(reserved for the remote control); 24VDC power din
Output: 1 x audio output; 12 VDC jack (maximum is
12 W)
OSD Source/Enter, Menu, Up, Down, Left, Right, Power
On/Off
Power 120 W power adapter, with AC100-240 V input and
DC +24 V @ 5A output
EMC Compliance CE/FCC/CCC

7 DSD-5038 User Manual
Chapter 2 System Setup
2.2 Dimensions
Figure 2.1 DSD-5038 Series Dimensions
2.3 Packing List
1 x 120 W DC24 V power adapter
1 x DVI cable 2.0 meter
1 x HDMI cable
1 x RS232 9P/9P 1.8M M/F cable (optional)
1 x power cord (optional)
2.4 Power Output
The DSD-5038 series supports 12Vdc output with a maximum loading of 12 W, effec-
tive only when the monitor is powered on.
Note! The accessories listed above may differ depending on the software
development kit.

DSD-5038 User Manual 8

Chapter 3
3OSD Key Functions

DSD-5038 User Manual 10
3.1 OSD Functions
Users are advised to ensure that all content designs are based on a resolution of
1920 x 538. The onscreen display (OSD) key for the DSD-5038 series monitors
(1920 x 538 resolution) is provided below.
3.1.1 Select Signal Input Source
HDMI/DVI/VGA
Button Description
Power Turns the monitor power on or off
Menu Activates the OSD menu
Closes the OSD menu
Auto Automatically adjusts the clock and phase
H-position and V-position
Value Up/Down/Left/
Right
Used to move the selector to an option
Changes the gauge value of the selected option
LED Function
DPMS ON Blue
DPMS STANDBY Orange

11 DSD-5038 User Manual
Chapter 3 OSD Key Functions
3.1.2 Picture Settings
The Image Size settings can only be adjusted if the source signal resolution is not
1920 x 538.
3.1.2.1 Picture Settings
Image Size: Zoom, top (Note 3), and bottom (Note 3).
.
3.1.3 Language Settings
Options: English, Traditional Chinese
Note The zoom (480i, 480p, 820p, 1080i, 1080p).
Note Mode select.

DSD-5038 User Manual 12
3.2 RS-232 Remote Control
3.2.1 Configuration
BAUDRATE: 19200
PARITY: None
BITS: 8
STOPBIT: 1
3.2.2 Commands
VGA mode only
KEY COMMAND
POWER BE EF 02 06 00 AE D7 07 00 00 00 00 00
SOURCE BE EF 02 06 00 7F D6 06 00 00 00 00 00
MENU BE EF 02 06 00 C8 D7 01 00 00 00 00 00
RIGHT BE EF 02 06 00 4C D6 05 00 00 00 00 00
LEFT BE EF 02 06 00 9D D7 04 00 00 00 00 00
UP BE EF 02 06 00 FB D7 02 00 00 00 00 00
DOWN BE EF 02 06 00 2A D6 03 00 00 00 00 00
KEY COMMAND
Auto Adjust BE EF 02 06 00 58 D5 11 00 00 00 00 00