9What to do if …
What to do if …
If you are unable to remedy the problem by following the above suggestions,
please contact your local Service Force Centre.
1Warning! Repairs to the appliance are only to be carried out by qualified service engi-
neers. Considerable danger to the user may result from improper repairs.
3If the appliance has been operated incorrectly, the engineer's visit will be chargeable,
even during the warranty period.
Problem Possible cause Remedy
The appliance cannot be
switched on or is not operat-
ing
More than 10 seconds have
passed since the appliance was
switched on
Switch appliance on again
Several sensor fields were
touched at the same time
Only touch one sensor field
The sensor fields are partly
covered by a damp cloth or
with liquid
Remove the cloth or the liquid.
Switch appliance on again
Electronics fault Disconnect appliance from the
electrical supply for a few
minutes. (Take the fuse out of
the house’s wiring system.)
If the appliance still does not
operate after switching on
again, call the Customer Care
Department
Fuses keep blowing Too many electrical applianc-
es are connected
Switch off electrical appliances
The fan is switched off, but the
down draught extractor is
raised
There was a power cut during
operation
Switch on down draught ex-
tractor and touch
eis displayed Filter sensor has responded. Clean filter and reset filter
sensor (see section “Cleaning
and Care”)
Down draught extractor has
switched off automatically
and cannot be switched on
again
Vertical adjustment of the
down draught extractor has
become jammed
Disconnect appliance from the
electrical supply for a few
minutes. (Take the fuse out of
the house’s wiring system.)
If the appliance still does not
operate after switching on
again, call the Customer Care
Department