Aeotec SmartThings User manual
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Table of Contents - Smart Home Hub : Aeotec Help Desk
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Table of Contents - Smart Home Hub
Modified on: Mon, 3 May, 2021 at 6:39 PM
This solution lists all of the available articles and their linked pages to gain easy access to any of Smart Home Hub
(https://aeotec.com/smartthings/) functions and step by step use case.
Click on any of the links below to access their solution pages
1. Setup - Smart Home Hub (https://aeotec.freshdesk.com/a/solutions/articles/6000240326)
a. Setup checklist
b. Download Smart Home Hub Connect app
c. Create an account
d. Power up Smart Home Hub
e. Finalize Smart Home Hub setup
f. Can't connect and need assistance?
2. Migrate your old hub to Smart Home Hub (https://help.aeotec.com/support/solutions/articles/6000247809-migrate-your-old-
hub-to-smart-home-hub)
a. Change Zigbee channel for older Zigbee devices
b. Migrate from SmartThings V1, ADT, Link, or other Z-Wave or Zigbee hubs
c. Migrate from SmartThings V2 or V3 hubs
3. Room management (https://aeotec.freshdesk.com/a/solutions/articles/6000240425)
a. Create a new room
b. Assign device to a room
c. Edit a room
d. Delete a room
4. Installing & removing devices
(https://aeotec.freshdesk.com/a/solutions/articles/6000240427)
a. Connecting devices
a. Z-Wave
b. Zigbee or WiFi
b. Removing devices
a. Z-Wave
b. Zigbee or WiFi
c. Force removing devices
5. Control devices (https://help.aeotec.com/support/solutions/articles/6000247430-device-control-smart-home-hub)
a. Control connected devices
6. Custom automation (https://aeotec.freshdesk.com/a/solutions/articles/6000240462)
a. Add a new custom automation
b. Example automation
c. Edit a custom automation
d. Delete a custom automation
7. Scenes (https://aeotec.freshdesk.com/a/solutions/articles/6000240598)
a. Add a new Scene
b. Trigger a Scene manually
c. Add a Scene to an Automation
d. Edit a Scene
8. SmartApp (https://aeotec.freshdesk.com/a/solutions/articles/6000240599)
a. What is a SmartApp
b. Available SmartApp(s)
c. Custom SmartApp(s)
9. SmartThings Home Monitor (https://aeotec.freshdesk.com/a/solutions/articles/6000240463)
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a. Setup SmartThings Home Monitor
1. Security
2. Smoke
3. Leaks
b. View an incident
c. Dismiss an incident
d. Incident history
10. Voice control (https://aeotec.freshdesk.com/a/solutions/articles/6000240465)
a. Amazon Alexa
1. Connect Amazon Alexa with Smart Home Hub
2. Discover devices with Amazon Alexa
3. Voice commands to Amazon Alexa
4. Disconnect Smart Home Hub from Amazon Alexa
b. Google Assistant
1. Connect Google Assistant with Smart Home Hub
2. Assign your devices to rooms using Google Home app
3. Voice commands to Google Assistant
4. Disconnect Smart Home Hub from
(https://aeotec.freshdesk.com/a/solutions/articles/6000240464)
11. Manage members (https://aeotec.freshdesk.com/a/solutions/articles/6000240464)
a. Add a new Member
1. Invite with Email
2. Invite with QR Code
b. Remove Member(s)
c. Leaving a location as a Member
12. Smart Home Hub settings (https://aeotec.freshdesk.com/a/solutions/articles/6000240597)
a. Samsung account
b. Advanced features
c. Personal data
13. Smart Home Hub compatible devices (https://aeotec.freshdesk.com/a/solutions/articles/6000241329)
a. Smart Home Hub native
b. Aeotec works with Smart Home Hub
c. SmartThings list of compatible devices
14. Aeotec Smart Home Hub troubleshoot (https://aeotec.freshdesk.com/support/solutions/articles/6000245641-aeotec-
smart-home-hub-troubleshoot)
a. What do the LEDs on Aeotec Smart Home Hub mean?
b. How can I reboot my Aeotec Smart Home Hub?
c. How to reset Aeotec Smart Home Hub to factory default
d. Firmware / Download process in app is stuck
e. Hub not found
f. Connection failed / hub offline during setup
g. Your hub is offline (Solid or Blinking blue LED)
h. Error 33-504
i. Solid or Blinking red LED
j. Registration failed
k. Invalid serial number
l. How to perform a full hub reset if already setup.
m. Older Zigbee sensors can't connect.
n. Cannot connect Z-Wave or Zigbee devices.
15. Aeotec Smart Home Hub support (https://aeotec.freshdesk.com/support/solutions/articles/6000245239-aeotec-
smart-home-hub-support/preview)
a. Contact Aeotec support
b. Contact SmartThings support
16. Smart Home Hub V3 technical specifications (https://aeotec.freshdesk.com/a/solutions/articles/6000240466)
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Setup - Smart Home Hub
Modified on: Mon, 3 May, 2021 at 6:42 PM
This guide will lead you through the initial setup of (https://aeotec.com/autopilot/)Aeotec Smart Home Hub
(https://aeotec.com/smartthings/) and get you started. It forms part of a broader guide on managing and using Smart Home
Hub which can be found here (https://aeotec.freshdesk.com/a/solutions/articles/6000240160).
a.
Setup checklist
There are a number of things to ensure that you have set in order to setup your hub properly. Typically you won't need
to do any of the recommended settings, but these settings will ensure that setup is a breeze.
For best results.
Keep your hub away from heavy metal objects (HVAC equipment, refrigerators, stoves, or other sources of
interferences).
Consider setting up your hub using Ethernet connection first. Once finished, you can connect your Smart Home
Hub to Wi-Fi afterwards. (Main Menu -> Settings -> Change device Wi-Fi network).
Aeotec Smart Home Hub works best when placed in a central location in your home.
If installing your Smart Home Hub using Wi-Fi.
Keep your hub, router, and phone temporarily close together just for the setup process. Once setup is done, you
can re-arrange your Smart Home Hub however you'd like within the range of the router it is connected to.
If using a WiFi mesh system, verify the hub is closest to the nearest Access Point (AP) to its physical location.
If you have a Router with both 2.4GHz and 5Ghz Wi-Fi networks, ensure that they both have unique SSID
names (ie. WiFi2.4GHz and WiFi5GHz).
Verify that your Router connection has sufficient bandwidth in the installation location.
Run a speed test with your phone in that location using something like speedtest.net, then ensure that
at least 2Mbps on both upload/download speeds.
Check if your Router has the following ports open:
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11111
9443
443
39500
37
Check your Router to see if there are any new firmware updates and apply it. Access the internal access
point of your router which should be printed directly on the router somewhere (typically this is 192.168.0.1).
If your hub has trouble connecting to Wi-Fi at the location you wish to install/setup your Smart Home Hub,
you may add a Wi-Fi extender half-way between your hub and your Wi-Fi router to help bridge that gap.
b.
Download SmartThings app
Smart Home Hub primarily will be controlled by app use through a android or iOS smartphone.
Android
1. Open Play Store app.
2. In the search bar, enter "smartthings" and search.
3. Tap on SmartThings app.
4. Select Install.
iOS
1. Open App Store app.
2. In the search bar, enter "Smartthings" and search
3. Tap SmartThings app.
4. Tap the Get button to install.
5. You may need to sign in with your Apple ID to start the download and installation.
6. Ensure that your SmartThings app Local Network is enabled
1. Go to your iOS "Settings" page
2. Tap Privacy
3. Tap Local Network
4. Look for SmartThings, ensure that it is toggled ON (ie. image below)
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c.
Create an account
Creating an account is essential for the use of Smart Home Hub, this will be used to login anywhere in the world to
control your connected home devices.
Steps
1. Open the SmartThings app.
2. Touch Sign In.
3. Touch Create account.
4. Touch Agree for the Samsung Terms and Conditions, Terms of Services, and Samsung Privacy Policy.
5. Now Fill in the information for your account:
Email address.
Password (at least eight characters containing at least one number and one letter).
Confirmation password (same as above).
First and last name.
ZIP code
Date of birth.
6. Touch Next.
7. Touch Done.
8. Select your Country.
9. Touch Continue.
d.
Power up Smart Home Hub
Before you move onto creating your account and fully setting up Smart Home Hub, you must first power Smart Home
Hub.
It is recommended that you place your Smart Home Hub is the central most location in your home to have the best
wireless reach around it.
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Power Smart Home Hub
1. Select the location that your Smart Home Hub will remain for most of its use.
2. Connect the plug adapter to your Smart Home Hub.
3. Connect the plug adapter to your power outlet.
4. (Optional) If you wish to use a direct LAN connection, plug in an Ethernet cable to your wireless router and
Smart Home Hub now.
5. Once the LED flashes red/green, you will have 30 minutes to complete the setup in section d.
e.
Finalize Smart Home Hub setup in SmartThings app
This final section will tie your SmartThings account to your Smart Home Hub, once this is finished, you'll be able to log
in using your SmartThings app.
1. From the Home screen, touch the Plus (+) icon
2. Select Device.
3. Search "By Brand"
4. You can connect Smart Home Hub using either SmartThings or Aeotec, it doesn't matter, either will work with
Smart Home Hub.
Using Aeotec Brand
1. Select "Aeotec"
2. Select "WiFi/Hub"
3. Select "Smart Home Hub (IM6001-V3P)"
Using SmartThings Brand
1. Select "SmartThings"
2. Select "WiFi/Hub"
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3. Select "SmartThings Hub (IM6001-V3P)"
5. Select "Start"
6. Set where your Aeotec Smart Home Hub location is, and what room it will be in.
7. Then select "Next"
8. Select how you'd like to connect your Hub by touching Wi-Fi or Ethernet/Wired. (depends on your choices in
section c. Power up smart home hub)
9. SmartThings will ask you to power your hub if you have not done so already. Tap on Next.
10. If your hub isn't ready yet, your app will scan for your hub to be ready. Once its automatically detected, it will
move onto the next step.
11. Using your mobile device's camera, scan the QR code located on the back of the Hub:
If necessary, tap OK to give Smart Home Hub access to your smartphone camera.
If your having trouble scanning the QR code, tap "Add device by serial number" and enter the code
manually.
12. It will ask you to join a SmartThings WiFi network ("st-hubv3-858") or some other similar name, make sure you
press Connect. This is necessary to setup, if you tap cancel, your setup will fail and may require you to factory
reset your hub before you start again.
13. (Skip if you are using direct Ethernet connection) If you are setting up the Hub via Wi-Fi:
Select your Wi-Fi network.
Enter your Wi-Fi network's password, then tap Connect.
14. Wait a few moments while your Hub is connecting. (During this time, the LED of your Smart Home Hub will by
cycling red/green during the setup).
1. It will register your hub first which will take about 2 minutes to finish.
2. Once registration is finished, it will begin downloading any updates necessary for your hub. This will take
upwards of 30 minutes depending on how good you internet speed it.
3. Once downloading is done, your hub will install the downloaded update, this should take up to 5 - 10
minutes. (At this time the LED of your hub should be blinking blue).
Note - in the middle of the installation, you may notice that the LED of your hub has become solid
Green. This is a good indication that your hub is setup, but the interface is still getting other
settings ready, but I would recommend waiting until the screen automatically finishes.
You can close down your Smartthings app, and re-open, and your hub should appear
properly in your SmartThings app the next time you open it if you did choose to.
4. When the setup is complete, it should automatically ask you to setup its geolocation.
15. Touch Tap here to set a location to set a geolocation for your Hub
Drag the pin to your location, or enter your address manually.
Pinch and zoom the circle to set the size of your geolocation.
Tap Done.
16. When the Hub is successfully added, name it however you like, then touch Done.
f.
Can't connect and need assistance?
Before you start troubleshooting.
If your SmartThings app freezes during the firmware update process. Wait up to 10 minutes before you
follow the steps below:
1. Force close SmartThings app.
2. Open up SmartThings app.
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3. Check to see if your hub is present in your SmartThings Dashboard and SmartThings IDE. If so,
unplug your hub, connect it to Ethernet directly to your router, then plug your hub back into power.
If the LED status is blinking blue, solid blue, or is still flashing red/green.
1. If it doesn't change to solid blue or solid green, try:
Plugging your hub into Ethernet connection, and then unplug your Smart Home Hub, and then
plug it back in to power it back up.
2. Give it a few more minutes.
If it should be blinking blue,upon initial bootup.
If your firmware update didn't complete, it may change to flashingyelloworpurple, then
eventually return toblinking blue.
After a few minutes the LED should change to solid green.
Check the LED status of your hub before you move onto troubleshooting. If the LED of your hub is solid green,
this may be a good indication it is setup, but you'll need to just move it to a room for it to appear in your
interface.
If your hub does not appear in SmartThings app, check SmartThings IDE which you can verify if your hub
exists in your account:
1. Open an additional browser.
2. Login to Smartthings IDE: https://account.smartthings.com/ (https://account.smartthings.com/)
3. Click on "My Locations" -> then the locationyour hub is in.
4. Click on "My Hubs", if you only have a single hub, it should direct you to that hubs page. If you
have multiple, select the new hub in the list of hubs.
5. This should be able to tell you if your hub exists in SmartThings.
Finding your hub in your Smartthings app if you do not see it on the dashboard.
1. Open SmartThings app.
2. Click on Main Menu (top left corner).
3. Select "Devices".
4. Smart Home Hub if not renamed should be listed as "Hub", tap on Hub.
5. Tap More Options (3 dot icon).
6. Tap Edit.
7. Tap Room.
8. Select a Roomfor Hub to be located in. (ie. Living Room).
9. Tap Save.
If you your hub LED is solid green, and the hub shows up in both SmartThings IDE and SmartThings app,
your hub should be good to go. You can start connecting your smart home devices.
Troubleshoot your hub.
First troubleshoot your Smart Home Hub (https://help.aeotec.com/a/solutions/articles/6000245641), which you
can do by following that link. If you are still having issues, make sure you go down the checklist
Checklist before contacting Aeotec support.
To gain the best help, you'll need to send these items to SmartThings support who will be able to best support you
here in connecting your hub. It is fine if there is missing details, we will ask you if any further information from you
is necessary.
SN Code (located under your hub).
Error Code generated during the setup process (if any).
LED status on your Smart Home Hub after a few minutes of it being powered (ie. Solid blue, blinking purple,
solid green)
Leave your Smart Home Hub on Ethernet connection and powered so that SmartThings team may be able to
investigate your hub remotely.
List any troubleshooting you've tried
If possible, send them logswhich may be helpful in the analysis of your issue. You'll need an empty flash
driveto gather logs.
1. Power down Hub.
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2. Connect empty USB drive to Hub.
3. Power on Hub.
4. Wait about 10 minutes.
5. Press Reset button once.
6. Magenta light should flash briefly.
7. Logs dumped onto USB drive.
Where to contact Aeotec?
You can contact Aeotec support directly at one of these 2 locations:
1. Direct email to our support system: suppor[email protected].
2. Create a support ticket from: www.aeotec.com/support and then scroll to the very bottom of that page to
fill in our contact form.
Make sure you receive an automated response to your email, this will ensure that we have received your ticket.
We will typically respond within 24 hours of your question (between business hours of Monday - Friday).
Back to - Table of contents (https://aeotec.freshdesk.com/a/solutions/articles/6000240160)
Next page - Migrate your old hub to Smart Home Hub (https://help.aeotec.com/support/solutions/articles/6000247809-
migrate-your-old-hub-to-smart-home-hub)
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Migrate your old hub to Smart Home Hub
Modified on: Mon, 3 May, 2021 at 8:56 PM
Migration from another hub isn't easy and can be time-consuming. This guide will leave you through all the necessities
when migrating Zigbee and Z-Wave devices to your Smart Home Hub (https://aeotec.com/smartthings/). It forms part of
a broader guide on managing and using Smart Home Hub which can be found here
(https://aeotec.freshdesk.com/a/solutions/articles/6000240160).
a.
Change Zigbee channel for older Zigbee devices.
Smart Home Hub by default uses Zigbee channel 25 upon initial setup. This channel unfortunately do not work well
with older Zigbee devices. If you find that you are not able to connect older Zigbee devices although they are factory
reset, you'll need to change the Zigbee channel that older Zigbee devices use.
These steps are necessary if you are migrating older Zigbee devices to your new Smart Home Hub.
Steps.
1. Login to: https://account.smartthings.com/ (https://account.smartthings.com/)
2. Click on "My Hubs"
3. Click on your newly setup Smart Home Hub, the default name of it would be "Hub" if you didn't change the
name after setup.
4. At the bottom, click on "View Utilities"
5. Select one of these channels: 14, 15, 19, 20, or 24.
We recommend Channel 24.
6. Click on "Update" underneath "Change Zigbee channel".
7. Wait 1-2 minutes as it will take some time for the channel to change.
8. Click on "My Hubs" and select your hub if you have to.
9. Look under the "Zigbee" row, which you can verify which Zigbee channel is being used.
b.
Migrate from SmartThings V1, ADT, Link, or other Z-Wave
or Zigbee hubs.
For hubs without a direct migration process, you'll need to manually disconnect and then reconnect your Zigbee and
Z-Wave devices from your previous hub, to your Aeotec Smart Home Hub.
These SmartThings hubs do not have the capability to migrate:
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SmartThings V1
SmartThings ADT Home Security
SmartThings Link for Nvidia Shield
Other Z-Wave or Zigbee Hubs
If you do not have a SmartThings V2 or V3 hub, you'll need to perform the steps for Zigbee and Z-Wave specifically
to get them connected to your new hub.
Migrate Z-Wave devices.
All Z-Wave devices can only be connected to a single Z-Wave hub at a time. If you did not factory reset or unpair it
from your previous hub, you will need to do so now before you can connect it again. If you no longer have the older
hub, you can use your new Smart Home Hub to factory reset it using its Z-Wave Exclusion function.
Steps.
1. Move your Z-Wave device within 10ft of your Smart Home Hub.
2. From SmartThings app dashboard, tap Main Menu.
3. Tap Devices.
4. Find your Hub and select it.
5. Tap the More Options icon.
6. Tap Z-Wave Utilities.
7. Tap Z-Wave exclusion.
8. Tap the button on your Z-Wave device to factory reset it. Some devices require special button presses, so you
may need to refer to your Z-Wave device manual if a single button tap does not work.
9. Go back to SmartThings dashboard.
10. Tap +.
11. Tap Device.
12. Tap Scan Nearby.
13. Tap the button on your Z-Wave device to connect it. Some devices require special button presses, so you may
need to refer to your Z-Wave device manual if a single button tap does not work.
Migrate Zigbee devices.
All Zigbee devices must be manually factory reset and must have a method to reset them in order to connect them to a
new hub. When transitioning, you’ll need to perform the manual factory reset outlined by the Zigbee device
manufacturer.
Steps.
1. First, manually factory reset your Zigbee device (refer to your Zigbee device manual for the correct button
combination).
2. From SmartThings dashboard, tap +.
3. Tap Device.
4. Tap Scan Nearby.
5. Tap the button on your Zigbee device to connect it. Some devices require special button presses or a re-power
of your device, so you may need to refer to your Zigbee device manual if a single button tap does not work.
c.
Migrate from SmartThings V2 or V3.
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If you have either a SmartThings V2 or V3 hub, you can easily migrate all your devices using SmartThings migration
tool. This tool is not exposed publically, but you can contact SmartThings support to get your hub migrated over.
You'll need to make sure that you provide them with the Hub ID your SmartThings V2 or V3 hub, and the Hub ID of your
Aeotec Smart Home Hub.
You'll need to ensure you have both Hubs claimed/synced to your Samsung account for this work.
Get the Hub ID of your hubs.
1. Login to: https://account.smartthings.com/ (https://account.smartthings.com/)
2. Click on "My Hubs"
3. Verify which hub is your SmartThings V2 or V3 hub and note down the Hub ID.
4. Verify which hub is your Aeotec Smart Home Hub and note down the Hub ID.
5. Now contact [email protected]to begin the process.
Let them know:
Which Hub ID you want to migrate the network from.
Which Hub ID you want to migrate the network to.
Back to - Table of contents (https://aeotec.freshdesk.com/a/solutions/articles/6000240160)
Next page - Room management (https://aeotec.freshdesk.com/a/solutions/articles/6000240425)
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Room management - Smart Home Hub
Modified on: Thu, 19 Nov, 2020 at 5:26 PM
This solution shows you how to create, assign, and delete rooms in Smart Home Hub (https://aeotec.com/smartthings/). It
forms part of a broader guide on managing and using Smart Home Hub which can be found here
(https://aeotec.freshdesk.com/a/solutions/articles/6000240160).
(https://aeotec.com/autopilot/) (https://aeotec.freshdesk.com/a/solutions/articles/6000240160)
a.
Create a room
Creating rooms allows Smart Home Hub to organize your connected devices into separate sections. This allows you
to more easily view where your devices are located and what rooms you want to control.
Steps
1. On the dashboard of SmartThings Connect, tap the 3 lines icon located top left corner.
2. Tap on Rooms.
3. Tap on +.
4. Select either a predefined name (ie. Kitchen, Bedroom 1, Bedroom 2, etc), or create a custom name
located at the bottom of the list.
5. Select a Wallpaper.
6. Tap on Save.
7. You will be asked to add devices, choosing this will allow you to pair new devices to enter this page
automatically or you can manually assign them into the room.
b.
Assign device to a room
In order to make use of your rooms, you can individually assign already connected devices in your Smart Home
Hub, or assign them as soon as they are paired.
Steps
1. On the dashboard of SmartThings Connect, tap the 3 lines icon located top left corner.
2. Tap on Rooms.
3. Select the room you want to add devices into (ie. Kitchen).
4. Tap +.
5. Select if you want to pair a new device to automatically to this room, or determine if you want to manually add
already connected devices.
Below are the 2 options and their steps.
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Add new device
1. Tap Add new device.
2. Tap Scan nearby or Select a brand and the device type.
3. Ensure that the small green LED on Smart Home Hub is blinking before moving forward.
4. Tap the button or follow the instructions of your device to pair it.
Usually it is a single tap of the button, but other devices may have special button presses.
Bring devices from other rooms
1. Tap Bring devices from other rooms.
2. Tap on the box next to the device you want in that room and do so for all devices that you want in
that room.
3. Tap Add located at the bottom right hand side.
c.
Edit a room
You can modify the room name and wallpaper at any time you want. You do have the option to delete this room
using this
Steps
1. On the dashboard of SmartThings Connect, tap the 3 lines icon located top left corner.
2. Tap on Rooms.
3. Select the room you want to delete.
4. Tap the 3 vertical dot icon located at the right hand side.
5. Tap Manage room.
6. Tap on the room name or Wallpaper to edit them.
7. When done, leave the page by pressing the back arrow icon located at the top left corner.
d.
Delete room
You can choose to delete the room that you've created at any point in time. Any devices assigned to a deleted space
will move back to "Unassigned" room.
Steps
1. On the dashboard of SmartThings Connect, tap the 3 lines icon located top left corner.
2. Tap on Rooms.
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3. Select the room you want to delete.
4. Tap the 3 vertical dot icon located at the right hand side.
5. Tap Remove room.
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Next page - Device control (https://aeotec.freshdesk.com/a/solutions/articles/6000240427)
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Installing & removing devices - Smart Home Hub
Modified on: Sat, 17 Apr, 2021 at 1:44 AM
This solution shows you how to pair, remove, or factory reset your devices using Smart Home Hub
(https://aeotec.com/smartthings/). It forms part of a broader guide on managing and using Smart Home Hub which can be
found here (https://aeotec.freshdesk.com/a/solutions/articles/6000240160).
Moving forward in this user guide, all functions and steps are based on generic methods of pairing, removing,
automating, which may differ a little bit in some devices.
a.
Installing devices
Smart Home Hub supports a thousands of wireless devices by communicated to them through technologies such as
Z-Wave, Zigbee, Wi-Fi and indirectly via the cloud. Each wireless communication methods will have a different
method to connecting them into Smart Home Hub, but the interface of Smart Home Hub will provide you those
specific instructions.
If you'd like to understand which products are compatible with the SmartThings
(https://aeotec.com/smartthings/compatibility/) software that powers Aeotec Smart Home Hub, please follow that link.
This guide will go over their generic methods of pairing them.
1. Z-Wave steps
1. Open SmartThings Connect
2. Select "+" located at the top right corner (second icon from the right)
3. Select "Device"
4. Search "Z-Wave"
5. Select Z-Wave
6. Select Generic Z-Wave Device
7. Follow its steps to pairing
Press Start
Set the hub that is pairing this
Set the Room
Tap Next
8. Now tap the button on the device you want to pair.
Some devices may have custom button presses such as double or triple press. Make sure you look at
your Z-Wave devices instructions to get the correct button press combination.
9. (If Secure pairing available) Scan the QR code or choose to enter the DSK code (pin code located under
the QR barcode)
2. Zigbee or WiFi steps
1. From the front dashboard of SmartThings, tap +.
2. Select Device.
3. Select a brand and the device.
Follow the steps displayed on screen to pair that Zigbee of WiFi device.
4. Plug the Zigbee / WiFi device into power and/or scan the devices QR code. Smart Home Hub should be
able to find the device automatically after some time has passed.
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Some devices may require special button pressed, make sure to refer to the instruction guide of the
Zigbee or WiFi device that you are pairing.
b.
Removing devices
Smart Home Hub can factory reset Z-Wave devices called "Z-Wave Exclusion" which will work with any Z-Wave
device regardless if they are paired or not.
1. Z-Wave Steps
1. Open SmartThings Connect.
2. Find the Smart Home Hub in the device list and select it.
3. Select the 3 dots icon located at the top right corner.
4. Tap Z-Wave utilities.
5. Tap Z-Wave exclusion.
6. Ensure that the LED on Smart Home Hub is blinking.
7. Tap the button on the Z-Wave device that you want to factory reset.
Usually it is a single tap of the button, but other devices may have special button presses (ie. double,
triple press, or press and hold for a certain amount of time).
2. Zigbee or Wifi Steps
1. Primarily these devices can just be removed using the remove method mentioned in section c (remove a
device).
2. Some devices have a manual factory reset option which may need to be done in order to connect that device
to a new hub.
c.
Force removing a device
Any device can be force removed from SmartThings Connect interface. This method is not preferred but should only
be used if you have no other options to removing a failed device.
Steps
1. On SmartThings dashboard, select the node/device you want to delete to access its more detailed page.
2. Tap the 3 dot icon located at the top right corner.
3. Tap Edit.
4. At the bottom of the page, tap on Delete device.
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Back to - Table of contents (https://aeotec.freshdesk.com/a/solutions/articles/6000240160)
Next page - Control devices (https://help.aeotec.com/support/solutions/articles/6000247430-device-control-smart-home-
hub)
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Control devices - Smart Home Hub
Modified on: Sat, 24 Apr, 2021 at 9:37 PM
This solution will tell you how you can control your devices using Smart Home Hub (https://aeotec.com/smartthings/). It
forms part of a broader guide on managing and using Smart Home Hub which can be found here
(https://aeotec.freshdesk.com/a/solutions/articles/6000240160).
a.
Control connected devices
Each device will have a standard way to controlling them for example, a Z-Wave switch or a Zigbee switch will have the
same or similar interfaces to allow you to toggle them on/off wirelessly. Most devices will allow you to control them or
view their device information details by selecting the individual devices on the front dashboard of SmartThings
Connect.
For switches, you can toggle it on and off from the dashboard (a small circular button will appear on the top right side
of the widget to easily control the connected device).
For sensors, the main sensor detail will be displayed.
To control devices or view device sensor information over dashboard
1. Open SmartThings Connect.
2. Scroll down to find the device you want to view.
If you have a Switch, Dimmer, Shutter, or other on/off type devices, you can tap on the smaller icon on
the widget to turn that device on or off.
If they are temperature, humidity, door, or water sensors, you can view the main function of that
device over the dashboard.
Temperature shows the temperature value.
Humidity shows humidity level.
Door sensors show open/close states
Water Sensors show wet/dry states.
To access more details about the device if available, follow the steps below.
1. Open SmartThings Connect.
2. Scroll down to find the device you want to view.
3. Tap on thedevice icon directly(do not tap any smaller icons if they appear on it).
This will bring you to the details of this device, and if other secondary functions or details are available to
control, they will be present in that page.
Possible device settings.
1. Open SmartThings Connect.
2. Scroll down to find the device you want to view.
3. Tap on thedevice icon directly(do not tap any smaller icons if they appear on it).
4. Tap on the More Options icon (top right corner)
5. You'll have 2 or 3 options.
1. Edit
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