
8
In case of malfunctioning, please refer to the following table. If,
after performing the suggested checks, the problem is not solved,
please contact the authorised technical assistance.
An alarm code appears on the display in case of anomalies. Some
of the functions remain active nonetheless (see FUNCTIONING
column).
The only way to solve the problem is to disconnect and reconnect
the appliance. If the alarm still appears, please contact the
authorised technical assistance.
Troubleshooting
Display alarms
Anomaly Possible cause Solution
The appliance
doesn't switch
on
No power supply
Check the voltage (by turning the light on, for example).
Check that the exclusive magneto-thermic switch that protects
the appliance hasn't intervened (if it has, reset it). If the problem
repeats immediately, please call the Service Centre and avoid
trying to make the appliance work.
Batteries ran out Check that the appliance can be turned on using the touch-
screen display and substitute the batteries.
The appliance
does not cool/
heat enough.
The temperature set is too high or too
low. Check and adjust the temperature.
The air filter is clogged Check the air filter and clean it if necessary
Check that there are no other obstacles
of the air flow both inside and outside. Remove anything that might block the air flow.
The thermal refrigeration load has
increased (for example, a door or
a window has been left open or an
appliance has been installed in the
room which generates a lot of heat).
Try to reduce the thermal refrigeration load of the room following
instructions below:
Cover large windows exposed to sunlight with curtains or with
external maskings (blinds, porches, reflecting films, etc.);
The room must remain closed for as long as possible;
Avoid using halogen lamps or other high energy consumption
appliances such as small ovens, steam irons, cooking plates etc.
Alarm displayed Cause Functioning
E1 Broken room temperature RT
sensor
It is still possible to activate the Cooling, Dehumidification and
Heating modes. It only monitors the antifreeze function of the
internal battery.
E2 Broken internal battery IPT
sensor
It is still possible to activate the Cooling, Dehumidification and
Heating modes.
E3 Broken outside temperature
OT sensor
It is still possible to activate the Cooling, Dehumidification and
Heating modes.
E4 Broken outside battery OPT
sensor
It is still possible to activate the Cooling, Dehumidification and
Heating modes. Defrosting is performed at fixed times.
E5 Broken internal fan motor None of the modes can be activated.
E6 Broken external fan motor None of the modes can be activated.
E7 Lack of communication with
the display * None of the modes can be activated.
CP Open CP contact The appliance only works if the contact is closed. Check that the
clamps are connected.
OF Maximum level float
intervention
During cooling and dehumidification, electronics switches the
compressor off and keeps the water distribution system active
with the battery - together with the fan - to disperse excess
water. During heating, condensations should drain freely
through the specific pipe. In the event of an alarm, check that the
condensation pipe is not bent or obstructed, thus preventing the
water from flowing out.
* for model 12 HP: lack of communication between the main,
power, driver or display boards