Aerohive Networks HiveAP 100 Series Instruction manual

Beacons
Beacons
Aerohive QuickStart
for the HiveAP 100 Series
This QuickStart guide explains how to set up a HiveAP 100 series device as a managed HiveAP
and how to mount it on a ceiling or wall. To register, get product documentation, and download
software updates, visit www.aerohive.com/support.
Switch
DHCP
Server
Firewall
Internet
Some other network devices (They
might all be incorporated in the same
device, such as a router or rewall.)
1
Ethernet
Cable
2If the switch provides
PoE (Power-over-
Ethernet), cabling the
HiveAP to the switch
will cause the HiveAP
to power on in a few
seconds.
If the switch does not
provide PoE, use the
AC/DC power adaptor
(available as an
accessory) to connect
the HiveAP to a 100-
240 AC power source.
Eth0
Connect a standard Ethernet
cable with RJ-45 connectors
from ETH0 on the HiveAP to
a switch.
Connecting to HiveManager
3
P/N 330026-05 Rev. A
Using the Virtual Access Console
Using your wireless client,
scan for wireless networks.
If you are within range, an
SSID such as "AH-123456_ac"
appears.
Select the SSID, and when
prompted to enter a
network key, type aerohive,
and then click Connect.
Wireless
Client
As explained in the previous section, after connecting a HiveAP to the network and powering
it on, it acts as a DHCP client and tries to get its network settings automatically from a DHCP
server in VLAN 1. However, if there is no DHCP server in that VLAN, if the native VLAN for the
network segment is not 1, or if you just want to assign it a static IP address, then you need to
access the CLI and dene the network settings yourself.
To do so, you can use the virtual access console. This is a way of accessing the CLI on a HiveAP
wirelessly through a special SSID that the HiveAP, by default, automatically activates for
administrative access when it has no conguration and cannot reach its default gateway.
The default virtual access console SSID name is “<hiveap_hostname>_ac”. The default host
name of a HiveAP consists of "AH-" plus the last six digits of its MAC address; for example,
AH-123456. In this case, the name of the default virtual access console SSID would be "AH-
123456_ac". By default, this SSID uses aerohive as the PSK (preshared key) for authenticating
user access. To access the virtual access console, do the following:
4
5
C:\>ipcong
Windows IP Conguration
Ethernet adapter Wireless
Network Connection:
Connection-specic DNS Sufx . :
IP Address. . . . . . : 1.1.1.2
Subnet Mask . . . . . : 255.255.255.0
Default Gateway . . . : 1.1.1.1
C:\>telnet 1.1.1.1
Status LEDs
6
Bright Soft Dim Off
(a) The HiveAP tries to
connect to HiveManager
using the default domain
name "hivemanager.
<local_domain>",
where “<local_
domain>” is the
domain name that a
DHCP server supplied
to the HiveAP and 12222
is the UDP port number.
If a DNS server has been
congured to resolve
that domain name to an
IP address, the HiveAP and
HiveManager then form a
secure CAPWAP connection
on port 12222. If the HiveAP
cannot make a CAPWAP
connection to HiveManager on port
12222, it tries to reach it by using TCP
port 80: hivemanager.<local_domain>:80.
(b) If the DNS server cannot
resolve the domain
name to an IP address,
the HiveAP broadcasts
CAPWAP Discovery
messages on its local
subnet. If HiveManager
is on the local network
and responds, they
form a secure CAPWAP
connection.
(c) If the rst two searches
for a local HiveManager
produce no results, the
HiveAP tries to contact
HiveManager Online at
redirector.aerohive.com:12222.
If the Aerohive redirection
server has a serial number for
that HiveAP in its ACL (access control
list), it responds and they form a secure
CAPWAP connection. If the HiveAP cannot make a
CAPWAP connection to HiveManager Online on UDP port
12222, it tries to reach it on TCP port 80. If that proves
unsuccessful, the HiveAP returns to its initial search
through a DNS lookup and repeats the cycle.
HiveManager
or
HiveManager Virtual
Appliance
HiveManager Online
ab
c
After you cable the HiveAP to an Ethernet network and power it on, it automatically
attempts to get its network settings through DHCP and contact HiveManager. The process
typically takes about ve minutes to complete. If you see the HiveAP listed on the Monitor >
Access Points > HiveAPs page in the HiveManager GUI, the initial setup is complete and you
can now begin managing the HiveAP through HiveManager.
If the HiveAP does not appear in the HiveManager GUI after about ten minutes, read the
rest of this guide to understand how the HiveAP attempts to contact HiveManager and what
you can do to help establish a connection between the two devices.
By default, a HiveAP acts as a DHCP client and gets its network settings automatically from a
DHCP server. (You can also congure it with static network settings through the CLI. See the
next section, "Using the Virtual Access Console".) After a HiveAP has its network settings, it then
acts as a CAPWAP client and sends CAPWAP Discovery messages until HiveManager, acting as
the CAPWAP server, responds. CAPWAP (Control and Provisioning of Wireless Access Points) is a
protocol that access points use to contact a management device and communicate with it.
When a HiveAP goes online for the rst time without any specic CAPWAP server conguration
entered manually or received as a DHCP option, it progresses through this cycle of CAPWAP
connection attempts:
A HiveAP connected directly to the network is called a portal. You can also place a HiveAP
within radio range of a portal so that it forms a wireless link through the portal to the wired
network. This kind of HiveAP is called a mesh point. A mesh point initially forms a hive with
its portal using a default hive called hive0. Through this link, the mesh point can reach the
network and get its network settings from the DHCP server. Then it can form a CAPWAP
connection with HiveManager. (To add mesh points after changing the hive name, rst
connect them to the wired network. Next, push the conguration with the new hive name and
password to them from HiveManager. Finally, deploy them as mesh points.)
If the HiveAP forms a CAPWAP connection with the Aerohive redirection server and its serial
number has been entered in an ACL, the redirection server automatically redirects the
CAPWAP connection to the corresponding HiveManager Online VHM (virtual HiveManager).
The redirection server does this by sending the HiveAP the HiveManager domain name or IP
address as its new CAPWAP server and the name of the appropriate VHM. If the HiveAP is
currently using HTTP, the redirection server includes the conguration needed for the HiveAP
to continue using it. Similarly, if the HiveAP is congured to access the public network through
an HTTP proxy server, the redirection server saves the relevant settings on the HiveAP so it
will continue using the HTTP proxy server when connecting to HiveManager.
If the redirection server does not have the HiveAP serial number, the ACL ignores the CAPWAP
connection attempts, and the HiveAP repeats the connection cycle shown previously.
Check the IP address of the
default gateway that the
DHCP server on the HiveAP
assigned your client. Then
make an SSH or Telnet
connection to the HiveAP
at that IP address.
(Note that the Telnet
connection is protected by
WPA2 security mechanisms.)
When prompted to enter your
credentials, enter the default
Aerohive login name (admin)
and password (aerohive).
After logging in to the virtual access console, you can view the status of various
functions and make conguration changes. Here are some commonly used commands:
Use these commands: To do the following:
show interface Check the status of both wired and
wireless interfaces
show interface mgt0 See the network settings (IP address,
netmask, default gateway) and VLAN
ID of the mgt0 interface, which is the
management interface of the HiveAP
no interface mgt0 dhcp client Disable the DHCP client
interface mgt0 ip <ip_addr>
<netmask>
Set the IP address and netmask of the
mgt0 interface
interface mgt0 native-vlan <id> Set the native (untagged) VLAN that the
switch infrastructure in the surrounding
wired and wireless network uses
interface mgt0 vlan <id> Set the VLAN for management and
control trafc
show capwap client See CAPWAP client settings and status
show hive See the hive name
show hive <string> neighbor Check for any neighboring hive members
hive <string> ... Create a hive and set its parameters
show ssid See a list of all SSID names
ssid <string> ... Congure an SSID
interface { wi0 | wi1 } ssid
<string>
Bind an SSID to a wireless interface in
access mode
save cong Save the conguration to ash
reboot Reboot the HiveAP
Only set the following command when managing HiveAPs through HiveManager or
HiveManager Virtual Appliance. Do not use it with HiveManager Online.
capwap client server name
<string>
Set the IP address or domain name of the
CAPWAP server (HiveManager)
To see a list of commands, and their accompanying CLI Help, type a question mark ( ? ).
For example, to see all the show commands, enter show ?
If you want to nd a command that uses a particular character or string of characters,
you can do a search using the following command: show cmds | include
<string>, where <string> is the word or string of characters you want to nd.
Device- and platform-specic CLI reference guides are available online. (To learn how to
access them, see "Where to go for more information" elsewhere in this document.)
The status indicator has been incorporated into the Aerohive logo on the top of the HiveAP
110 and 120. It is illuminated by various colors to indicate different states of activity. The
meanings of the colors are explained below.
• Dark: There is no power or the status indicator is disabled.
• Blue: (solid) The device is booting up or there is no backhaul link; (ashing) the
device is shutting down
• Green: The default route is through the backhaul Ethernet interface, but not all
conditions for normal operations (white) have been met.
• Yellow: The default route is through a backhaul wi interface, but not all conditions
for normal operations (white) have been met.
• White: The device is powered on and the rmware is operating normally; that is, a
wireless interface in access mode is up, a wired or wireless backhaul link is up, and
the HiveAP has a CAPWAP connection to HiveManager.
• Purple: A new image is being loaded from HiveManager.
• Orange: An alarm indicating a rmware or hardware issue has occurred.
You can adjust its brightness level from bright (the default) to soft to dim, or turn it off
completely. In HiveManager, the setting is on the Conguration > Management Services >
Management Options page. CLI: [ no ] system led brightness { soft | dim | off }.

©
2011 Aerohive Networks, Inc.
Aerohive®and HiveAP®are U.S. registered
trademarks of Aerohive Networks, Inc.
P/N 330026-05 Rev. A
Using the track clip, you can mount the HiveAP to the tracks of a dropped ceiling grid. Using just a
pair of screws, you can mount the HiveAP to any at surface that can support its weight (1.75 lb.,
0.8 kg). Both mounting options are explained below.
Mounting the HiveAP
Note: In addition to these methods, you can also mount the HiveAP on a table using the set
of four rubber feet that ship with the product. Simply peel the rubber feet off the
adhesive sheet and press them against the underside of the HiveAP in its four corners.
Note: For dropped ceilings with recessed tracks, Aerohive provides an optional ceiling mount
accessory kit for the HiveAP 100 series (AH-ACC-BKT-120). For information, refer to
HiveAP 100 Mounting Instructions for Recessed Ceiling Tracks, which accompanies the kit.
To mount the HiveAP to a track in a dropped ceiling, use the appropriate track clip for the width
of the ceiling track. Two clips ship with the HiveAP: one for 1"-wide (2.54 cm) tracks and one for
1/2"-wide (1.27 cm) tracks.
When you have the HiveAP in the correct location, cut or drill a hole in the ceiling through
which you can then pass the Ethernet and power cables. Pass the cables through the hole and
attach them to the HiveAP. When done, adjust the ceiling tiles back into position.
You can attach the HiveAP to any at surface that supports its weight. First, attach two screws to
the surface. Then, make a hole in the wall a few inches or centimeters above the screws so that
you can pass the cables through the wall to the HiveAP. Finally, attach the device to the screws,
and connect the cables.
Instead of passing the cables through a hole in the wall, you can also simply run them along the
wall from the port side of the HiveAP, which is located at the top of the device when it is mounted
on a wall.
To lock the HiveAP to a secure object, use a Kensington lock and cable. Loop the cable around
a securely anchored object, insert the Kensington lock in the device lock slot in the HiveAP, and
engage the locking mechanism.
Ceiling Mount
Surface Mount
aPosition the clip so one tab is over the
edge of the ceiling track. (Note that the
ceiling track is shown as transparent.)
b
The two prongs press upward against
the middle of the ceiling track.
Press the other tab upward, exing
the prongs against the track until
the tab clears the edge of the track.
1Nudge the ceiling tiles slightly away from the track to clear some space, and slide one
tab of the track clip over the edge of the track. Making sure that the tips of the track
clip prongs are positioned against the middle of the track, press upward on the other
tab until it clears the track edge. Keeping the prongs away from the track edges until
both tabs grip the track ensures that the clip does not snap into place prematurely
with only one tab in position.
2Twist the clip until the prongs snap into place and grip the edges of the track.
3If necessary, slide the clip along the track to position it exactly where you want it to be.
4With the HiveAP upside down, lift it until the threaded stud on the track clip enters the
hole in the HiveAP. Revolve the HiveAP until it is securely attached to the clip.
HiveAP
Position two #6 or #8 screws 2" (5 cm)
apart and fasten them to a secure object
such as a wall, post, or beam.
Cut or drill a hole in the wall 1 - 2" (2.5 - 5
cm) above the screws to pass the cables
through to the HiveAP.
Position the HiveAP so that the screws enter
the two upper keyhole-shaped slots on the
underside of the HiveAP. Then push the
HiveAP downward to lock it in place.
Connect the cables to the HiveAP.
Depending on how the device is powered
and how it connects to the network,
connect a power cable and Ethernet cable.
1
Mount the HiveAP on a wall as explained below.
(side view)
HiveAP
wall
2
3
4
Device Lock Slot
Loop the cable around a secure object,
such as a support beam, and then insert
the T-bar component of the lock into the
device lock slot on the HiveAP and turn
the key to engage the lock mechanism.
HiveAP mounted to a
ceiling track
Kensington Security Lock
Support Beam
Ceiling Track
(shown as
transparent)
The following are some tips and suggestions to help you troubleshoot a few common problems that
might arise when setting up the HiveAP 100 series device:
• If the client fails to authenticate to an SSID using a PSK (preshared key), check that the PSK
on the client matches that on the HiveAP and reset one or both keys if necessary.
• If you manage the HiveAP through HiveManager Online and it does not show up on the
Monitor > Access Points > HiveAPs page, do the following:
– Check if the HiveAP serial number is listed in the ACL (access control list) on the Aerohive
redirection server. Log in to myhive.aerohive.com, and then clickRedirector>Monitor
>HiveAPAccessControlList). If not, click Enter, type its serial number in the HiveAP
Serial Number eld, and then click Save. When done, reboot the HiveAP.
– Check connectivity to HiveManager Online:
ping redirector.aerohive.com (Check connectivity from the HiveAP network)
capwap ping redirector.aerohive.com (Check connectivity through CAPWAP)
– Ensure that any intervening rewalls allow one of the following sets of services from the
HiveAP to HiveManager Online:
CAPWAP (UDP 12222), SSH (TCP 22), and HTTPS (TCP 443)
or
HTTP (TCP 80) and HTTPS (TCP 443)
• If a wireless client cannot form an association with an SSID, check that the client is within
range and that it is congured to use the same authentication method as the SSID. For
example, if the client is congured to use Open or WEP authentication but the SSID is
set for WPA or WPA2, the client will not be able to associate with the HiveAP. To see the
security settings for an SSID, log in to HiveManager, click Conguration>SSIDs>ssid_name
>AdvancedAccessSecuritySettings, and look at the SSID access security type, the key
management method, and the encryption method.
• If the client associates and authenticates itself, but the HiveAP cannot forward trafc,
check that the HiveAP is assigning the correct user prole and, if so, that it is also assigning
the correct VLAN. To see the user prole and VLAN that a HiveAP assigns a client, log in to
HiveManager, click Monitor>Clients>ActiveClients> client_mac_address. Check the user
prole attribute and VLAN. If those are correct, then check that the client has received its
network settings through DHCP. To check connectivity to a DHCP server, click Tools>VLAN
Probe, choose the HiveAP with which the client is associated from the HIveAP drop-down list,
enter IDs for the VLAN range that you want to check. Click Start to send a DHCP DISCOVER
message, and see if it elicits a response. Also check that the VLAN conguration for the port
on the connecting switch is correct.
To remove all settings and return the conguration to its factory default settings, enter the
reset cong command or use a pin to press the Reset button on the chassis and hold it down
for at least 10 seconds.
TechnicalDocumentation
Aerohive provides various technical documents for its products. For information about CLI
commands, see the CLI reference guides available in HTML format. For information about
HiveManager and HiveAP hardware and software topics, see the Aerohive Deployment
Guide (PDF). The deployment guide contains information about HiveAPs and HiveManager
appliances, WLAN deployment considerations, and detailed conguration instructions for
commonly used features. To access Aerohive product documentation, visit www.aerohive.
com/techdocs.
HiveManagerHelpSystem
The HiveManager Help system contains a wealth of information about all the features you
can congure through HiveManager. To access it, click the Help icon in the upper right corner
of the GUI. A Help topic that pertains to the currently active GUI page appears. To see
other Help topics, use the table of contents to browse the system or the search tool to nd
information about a specic subject.
SupportSite
Access technical support services, documentation, and software at www.aerohive.com/
support/login.html. After registering for an account, you will receive a user name and
password to enter when logging in. You can contact Support for assistance through the web
site or by phone [phone] or 866.365.9918).
Training
Aerohive offers courses covering the Aerohive cooperative control concepts, the installation
and conguration of Aerohive products, and how to troubleshoot issues and optimize
performance. For more information, visit www.aerohive.com/support/training.html.
Aerohive also offers CBT (computer-based training) modules. CBTs are online ash tutorials
that explain Aerohive concepts and walk you through conguration procedures step by step.
You can use CBTs to familiarize yourself with the HiveManager GUI and learn how to congure
HiveAPs. Aerohive CBTs are available for free online at www.aerohive.com/techdocs.
Where to go for more information
Deployment and Conguration Tips
Locking the HiveAP
Note: Do not let the screws to extend more than 3/16" (0.48 cm) from the wall or they might
press the metal backing through the slots and cause damage to internal components.