AFrame Digital MobileCare User manual

Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
MobileCare™ Monitor System
Operator’s Manual
AFrame Digital, Inc.
8000 Lee Highway
Falls Church, VA 22042
[phone]
Email: [e-mail]
www.aframedigital.com

MobileCare™ Monitor Operator’s Manual
i
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
Table of Contents
Table of Contents.........................................................................................................i!
Warnings and Contraindications ................................................................................. ii!
Contraindications..................................................................................................... ii!
Warnings ................................................................................................................. ii!
Cautions ................................................................................................................. iii!
Precautions while using MobileCare™ Monitor.......................................................... iv!
About this manual .......................................................................................................v!
Audience .................................................................................................................v!
What you will find in this manual .............................................................................v!
Symbols used in this manual.................................................................................. vi!
Conventions used in this manual ........................................................................... vi!
Assumptions........................................................................................................... vi!
1.0 Introduction ...........................................................................................................1!
2.0 System Overview ..................................................................................................3!
2.1 How the MobileCare™ Monitor System Works .................................................4!
2.2 Overview of myPHD™ ......................................................................................5!
2.3 Compliance to Electromagnetic Compatibility Standard ...................................6!
3.0 Operating Procedures...........................................................................................7!
3.1 Using myPHD™ ................................................................................................7!
3.1.1 Wearing myPHD™ .....................................................................................7!
3.1.2 MyPHD™ Batteries.....................................................................................8!
3.1.3 Using myPHD™ Buttons ............................................................................8!
3.1.4 Checking for Out-of-range Status ...............................................................9!
3.1.5 Verifying the Battery Charge.....................................................................10!
3.1.6 Sending Emergency Alerts to Caregivers.................................................10!
3.1.7 Using the Privacy Button to Temporarily Disable Alerts ...........................12!
3.1.8 Impact Sensing and Falls .........................................................................14!
3.1.9 Canceling Alerts........................................................................................14!
3.1.10 Interpreting Display Messages ...............................................................15!
3.2!Using the Charger........................................................................................16!
3.3 Using the CareStation™ Software ..................................................................17!
4.0 Security ...........................................................................................................18!
5.0 Troubleshooting...............................................................................................19!
5.1 Troubleshooting myPHD™ and Battery ..........................................................19!
5.2 Troubleshooting PANDA .................................................................................19!
Appendix A — Warranty ...........................................................................................20!
Appendix B — Service ..............................................................................................21!
Appendix C — Declarations......................................................................................22!
!

MobileCare™ Monitor Operator’s Manual
ii
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
Warnings and Contraindications
Contraindications
•Do not use the device in a Magnetic Resonance Imaging (MRI) environment.
•Do not use this device in an explosive atmosphere or in the presence of flammable
anesthetics or gases.
•This device is not defibrillation proof per IEC 60601-1:1990 clause 17h.
Warnings
•Use within its designated range.
•This device is intended only as an adjunct in patient assessment. It must be used in
conjunction with other methods of assessing clinical signs and symptoms.
•This device should not be used adjacent to or stacked with other equipment. If adjacent
or stacked use cannot be avoided the device should be observed carefully to verify
normal operation.
•Need for Spectrum Management: The MobileCare™ Monitor (MCM) system operates in
the 2.4GHz Industrial, Scientific and Medical (ISM) band of radio frequencies. In the
United States, this band is regulated by the FCC as unlicensed radio spectrum. Users of
this spectrum are no guaranteed interference free communications. Note that an RF site
survey must be performed by AFrame Digital Inc., or an authorized agent to ensure
proper operation of the MCM system at a particular location. Certain 2.4GHz devices
such as cordless phones, video transmitters, and some wireless computers are known to
cause unacceptable interference when operating on the same channel as the MCM
system. Users must minimize use of other RF devices in proximity to the MCM system
to ensure proper functioning.

MobileCare™ Monitor Operator’s Manual
iii
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
Cautions
•Inspect the device at least every 6 to 8 hours to ensure correct device alignment and
skin integrity. Patient sensitivity to the device may vary due to medical status or skin
condition.
•Factors that may degrade the performance or affect the accuracy of the measurement,
include the following:
- excessive light, such as sunlight or direct home lighting
- excessive motion
- moisture in the device
- improperly applied device
•Do not sterilize, autoclave, or immerse this device in liquid.
•Do not use caustic or abrasive cleaning agents or any cleaning products containing
ammonium chloride.
•This equipment complies with IEC 60601-1-2:2004 for electromagnetic compatibility for
medical electrical equipment and/or systems. This standard is designed to provide
reasonable protection against harmful interference in a typical medical installation.
However, because of the proliferation of radio-frequency transmitting equipment and
other sources of electrical noise in health care and other environments, it is possible that
high levels of such interference due to close proximity or the strength of a source might
disrupt the performance of this device. Medical electrical equipment needs special
precautions regarding EMC, and all equipment must be installed and put into service
according to the EMC information specified in this manual.
•Portable and mobile RF communications equipment can affect medical electrical
equipment.
•Batteries may leak or explode if used or disposed of improperly. Do not remove or
attempt to change the batteries in any manner. This is only to be performed by an
AFrame Digital authorized representative.
•Follow local, state, and national governing ordinances and recycling instructions
regarding disposal or recycling of the device and device components, including batteries.
•In compliance with the European Directive on Waste Electrical and Electronic Equipment
(WEEE) 2002/96/EC, do not dispose of this product as unsorted municipal waste. This
device contains WEEE materials. Please contact your distributor regarding take-back or
recycling of the device.

MobileCare™ Monitor Operator’s Manual
iv
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
Precautions while using MobileCare™ Monitor
Read this manual carefully before using the MobileCare™ Monitor System or its associated
components. Follow these precautions:
•Do not use the MobileCare™ Monitor System as a substitute for usual and
customary resident supervision. The MobileCare™ Monitor System is intended to
assist caregivers in providing proper care to individuals.
•Discontinue use of myPHD™ if the patient demonstrates any allergic reaction or
other intolerance to the device.
•General operation of the MobileCare™ Monitor System may be affected if used in a
strong electromagnetic field environment.
•Do not use the system if any component is damaged.
•Caution the residents against causing impacts to myPHD™. Intended or unintended
impact of myPHD™ may trigger alerts.
•Do not immerse the MobileCare™ Monitor or its components in water or any other
liquid.
•Do not use caustic or abrasive cleaning agents for the MobileCare™ Monitor or its
components.
•Do not remove any covers or open any of the components of the MobileCare™
Monitor System. There are no operator serviceable parts within the MobileCare™
Monitor System.
•Follow local governing ordinances and recycling instructions regarding disposal or
recycling of the MobileCare™ Monitor and its components, including batteries.
•Batteries may leak or explode if used or disposed of improperly.

MobileCare™ Monitor Operator’s Manual
v
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
About this manual
Audience
The MobileCare™ Monitor Operator’s Manual is intended for the operators of
MobileCare™ Monitor and its components, that is, the residents, caregivers, nurses,
and administrative staff of the care giving facility.
What you will find in this manual
This manual describes —
•How the MobileCare™ Monitor System works.
•How to use the myPHD™ wristwatch to send alerts.
•How to use the CareStation™ software to respond to alerts.
Use the following table to quickly find information in this manual:
To find out about:
Go to:
How the MobileCare™ Monitor
System works
2.0 System Overview
How to use myPHD™ and the
CareStation™ software
3.0 Operating Procedures
The security of the MobileCare™
Monitor System
4.0 Security
How to solve problems with the
functioning of myPHD™ and PANDA
5.0 Troubleshooting
The warranty details, service facilities,
and declarations of the MobileCare™
Monitor System
Appendices

MobileCare™ Monitor Operator’s Manual
vi
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
Symbols used in this manual
The following symbols have been used in this manual:
WARNING: Warnings alert you about instructions or procedures
that could be hazardous, if not followed properly.
NOTE: Notes point out something important or useful.
Conventions used in this manual
The following conventions are used in this manual.
This type of text:
Is used for:
Bold
Button names
Italics
Emphasis
Assumptions
•We assume that the MobileCare™ Monitor System is already installed by
a qualified representative of AFrame and is running on your facility’s
network.
•This guide is intended for the operators of the MobileCare™ Monitor
System, that is, the caregivers, nurses, and administrative staff of the care
giving facility.

MobileCare™ Monitor Operator’s Manual
1
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
1.0 Introduction
The MobileCareTM Monitor System is a wireless based health and alert monitoring
system to support residents and caregivers in long term facilities and outpatient
home settings. The system has been designed primarily to monitor residents who
require a greater level of assistance on a round-the-clock basis. For monitoring
purposes, residents wear a specially designed watch that is part of the
MobileCare™ Monitor System. The system sends designated alerts (see Figure 1.1)
from these residents to administrators and healthcare providers (or caregivers) of
multi-resident care facilities. These alerts are designed to elicit a quick response
from the caregivers (see Figure 1.2). In addition, caregivers can track the location of
the residents within the premises of the healthcare facility.
Figure 1.1 Sending alerts to the healthcare professionals via the MobileCare™ Monitor System

MobileCare™ Monitor Operator’s Manual
2
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
Figure 1.2 Healthcare professionals acknowledge the alerts via the MobileCare™ Monitor System
The MobileCare™ Monitor System is intended only as an adjunct in
patient assessment and care. It must be used in conjunction with other
methods of assessing the health and wellness in individuals and
symptoms. The system is not intended to provide automated treatment
decision, nor is it to be used as a substitute for professional healthcare
judgment. All patient medical diagnosis and treatment are to be
performed under the direct supervision and oversight of an appropriate
healthcare professional.

MobileCare™ Monitor Operator’s Manual
3
Company Proprietary & Confidential - AFrame Digital, Inc.
Do Not Distribute or Copy
Copyright © 2008 AFrame Digital, Inc.
2.0 System Overview
The MobileCare™ Monitor System helps healthcare professionals and caregivers to
provide wireless monitoring services for independent and ambulatory residents in
long term care facilities and outpatient home settings. The MobileCare™ Monitor
System is capable of monitoring residents on a continuous basis (24x7). The system
is primarily designed to monitor alerts from these individuals and transmit this data to
servers for storage and processing. The main applications of the MobileCare™
Monitor System are:
•Residents can send emergency and assistance needed alerts to
caregivers.
•Caregivers can keep track of the location of the residents within the
premises.
•Caregivers are provided impact detection alerts.
The user interface between a monitored individual and the MobileCare™ Monitor
System is a wireless personal help device (myPHD™) or “watch” that is worn on an
individual’s wrist. This watch is a non-intrusive and form-friendly portable alerting
device that transmits data wirelessly to a gateway and server via a wireless mesh
network.
The MobileCare™ Monitor System consists of the following components (see Figure
2.1):
•Personal Help Device or myPHD™ (also called watch)
•Wireless Network Secure Server
•CareStation™ Software