Agent AG22-0700 User manual

Power to CONNECT
Agent Wireless Headsets
AG22-0700, AG22-0701
AG22-0702, AG22-0703
Operation Manual

A. Universal base station
1
A C
E
D
B
2 3 4
123456
DHSG RHL
Underside of Base Station
Control Panel
Headset Controls
Rear Panel Connections
1. Battery Charge/Power light
2. PC Button
3. Telephone Button
4. Headset in Use light
A. Volume Down
B. Mute Button
C. Volume Up
D. Call Answer/End
E. Call in Progress light
1. Handset Selector (default position 1)
2. DHSG/RHL Selector (default position 1)
3. Microphone Volume
Vol. up, Vol. down
23
1
AUX
+
12345
1 Micro-USB connection
2 AC Power
3 Auxillary port
4 Phone connection?
5 Handset connection?
1. USB
2. AC Power
3. EHS/Handset Lifter
4. Telephone
5. Telephone Handset

B. Telephone/Bluetooth/
USB PC base station
1
A C
E
D
B
5 6
2 3 4
123456
DHSG RHL
Underside of Base Station
Control Panel
Headset Controls
Rear Panel Connections
1. Battery Charge/Power light
2. PC Button
3. Telephone Button
4. Mobile Device Selector*
5. Headset in Use light
6. Bluetooth Connected light*
A. Volume Down
B. Mute Button
C. Volume Up
D. Call Answer/End
E. Call in Progress light
1. Handset Selector (default position 1)
2. DHSG/RHL Selector (default position 1)
3. Microphone Volume
Vol. up, Vol. down
23
1
*AW70 & AW80 Only
AUX
+
12345
1 Micro-USB connection
2 AC Power
3 Auxillary port
4 Phone connection?
5 Handset connection?
1. USB
2. AC Power
3. EHS/Handset Lifter
4. Telephone
5. Telephone Handset

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Contents
1. Product description
2. Setup
2.1 Connecting to a telephone or terminal with a headset port
2.2 Connection to a telephone or terminal without a headset port
2.3 Connecting to a compatible handset lifter (refer to your supplier)
2.4 Connecting EHS with DHSG protocols (refer to your supplier)
2.5 Connecting to a computer USB port
2.6 Connecting to a Bluetooth device
2.7 Wearing style
2.8 Adjusting your headset
3. Operation
3.1 Making and receiving calls
3.1.1 Making an outgoing call in telephone mode
3.1.2 Receiving an incoming call in telephone mode
3.1.3 Making an outgoing call in USB mode
3.2 Adjusting the ring volume
3.3 Muting the headset microphone
3.4 Headset transmitting volume setting
3.5 Adjusting headset receive volume
3.6 Out of range and reconnection
3.7 Battery level indication
3.8 Making a conference call
3.9 Registering headsets to the base
3.10 Using multiple headsets
3.11 Using the Agent headset with Microsoft Skype for Business
3.12 Switching Off Auto Pickup Mode (Telephone only base station)
3.13 Overview of audio signals
4. Troubleshooting

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1. Product description
The Agent headset is a fully wireless headset solution offering the user the ability to work ‘handsfree’ with
true wireless mobility.
Main features
• DECT wireless headset solution
• Universal headset base
• Up to 9 hours talk time without recharging
• Auxiliary port for connecting handset lifter or electronic hook switch device
• Noise cancelling microphone for reduced background noise
• Secure high quality audio
• Receive volume control on headset
• Mute button on headset
• Talk button with LED on headset
• Magnetic charging unit
• Range up to 400m/1300 ft
• ‘Out of range’ warning
• DECT 6.0/GAP compatible
• DHSG protocol
• PC/USB connectivity (*)
• Three way conferencing by connection additional headset
* Will connect to Apple Mac OS X or PC running Windows XP, Windows Vista,
Windows 7, Windows 8 and Windows 10

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2. Setup
• Connect the power adaptor supplied with the product to the base unit. The base Power LED will light.
• Pull paper tab from the headset to activate the battery.
NOTE: The rst time you use your headset, it is recommended that the headset is charged for a minimum of
3 hours before use.
2.1 Connecting to a telephone or terminal with a headset port
• Using the headset cord supplied with the product, connect the telephone port on headset base with
the headset port on your telephone.
• Use the power adaptor supplied with the product to connect the headset base to a power socket.
• You may need to adjust the Handset Selector switch that is located on the bottom of the headset
base to nd the correct wiring for your device.
2.2 Connecting to a telephone or terminal without a headset port
• Using the headset cord supplied with the product, connect the telephone port on headset base with
the handset port on your telephone.
• Connect the telephone handset cord to the handset port on the headset base.
• Use the power adaptor supplied with the product to connect the headset base to a power socket.
• You may need to adjust the Handset Selector switch that is located on the bottom of the headset
base to nd the correct wiring for your device.
2.3 Connecting to a compatible Handset Lifter (refer to your supplier)
• Fit the handset lifter to your telephone as indicated in its user guide.
• Connect the handset lifter to the ‘AUX’ port located on the back of the Headset Base.
• Ensure that the EHS selection switch is set to ‘RHL’.

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2.4 Connecting EHS with DHSG protocols (refer to your supplier)
• Connect the Agent DHSG cable to your telephone as indicated in its user guide.
• Connect the Agent DHSG cable to the ‘AUX’ and telephone ports located on the back of the headset
base.
• Ensure that the EHS selection switch is set to ‘DHSG’.
With the handset lifter or DHSG cable connected, you will be able to answer and end calls using the button
located on the headset while away from your desk.
2.5 Connecting to a computer USB port
• Connect the USB cable supplied with the product to the ‘USB’ port on the back of the headset base
and to an available USB port on your computer.
• The computer should automatically recognize the device and install the correct device drivers. Wait a
few seconds before using the headset.
2.6 Connecting to a Bluetooth device
• Dock headset in base
• To make your agent wireless headset discoverable to a mobile device hold down the Mobile Selector
button on the front panel for 6 seconds
• Once headset is discoverable, search for the headset on your device and connect via the usual
method
2.7 Wearing Style
The Agent wireless headset series is available in four variants:
AG22-0700 AW50 Single ear headset for PC/telephone
AG22-0701 AW60 Two ear headset for PC/telephone
AG22-0702 AW70 Single ear headset for PC/telephone/Bluetooth
AG22-0703 AW80 Two Ear headset for PC/telephone/Bluetooth
To replace the ear cushion on the headset, pull the earpad disc from one side and it will detach from the
headset. Replace the earpad then re-clip the earpad disc to the headset.

2.8 Adjusting your headset
2.8.1 Adjust the length of the headband
2.8.2 Adjusting the headband tension
• The headband can be adjusted to alter the pressure and t on the ear.
• To loosen the tension, ex the headband outwards until it feels comfortable.
• The headband can be exed in the other direction to increase the tension.
The headband can be adjusted to alter the pressure and t on the ear.
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2.8.3 Rotate the boom arm
Rotate the boom arm until it is level with your mouth.The boom arm can be rotated away when not in use
270 °
2.8.4 Check the distance to the microphone
Ensure the microphone is set at a distance of about 2 nger widths from the mouth. Follow 2.8.5 to adjust
this distance
2.8.5 Adjust the Mic Boom
The boom arm can be adjusted to move the microphone closer or further from the mouth to ensure 2.8.4
can be achieved
Page 9

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3. Operation
3.1 Making and Receiving Calls
3.1.1 Making an outgoing call in Telephone mode
• Ensure that the Telephone button on top of the headset base is selected.
• Lift the headset from the base to start a call. If you are already wearing the headset, press the
headset’s Call Answer/End button. The base Headset in Use LED will light. If a handset lifter or
Electronic Hookswitch device is connected to the headset base, the line will be seized. Otherwise,
you will also need to activate the Headset port via your telephone terminal.
• Dial the telephone number on the telephone terminal
• After nishing the call, replace the headset on the base or press the Call Answer/End button to
disconnect. The Headset in Use LED will turn off.
3.1.2 Receive an incoming call in Telephone mode.
• If there is an incoming call from the telephone line and the headset base is connected to a handset
lifter or Electronic Hook switch device, the Telephone LED and Headset in Use LED will ash, also a
ring tone will be heard on the headset.
• Lift the headset from the base to answer the call. If you are already wearing the headset press the
headset’s Call Answer/End button. The base Headset in Use LED will light. If a handset lifter or
Electronic Hookswitch device is connected to the headset base, the line will be seized. Otherwise,
you will also need to activate the headset port via your telephone terminal.
• To end the call, replace the headset on the base or press the headset Call Answer/End button.

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3.1.3 Making an outgoing call in USB/PC mode
• Ensure that the PC button on top of the headset base is selected.
• Lift the headset from the base or press the headset’s Call Answer/End button if you are already
wearing it and the base Headset in Use LED will light.
• After nishing your call, press the Call Answer/End button to disconnect. The base Headset in Use
LED will turn off.
3.1.4 Making or receiving a Bluetooth call
• Ensure that the Mobile Device Selector button on top of the headset base is selected.
• Lift the headset from the base or press the headset’s Call Answer/End button if you are already
wearing it and the base Headset in Use LED will light.
• Make or answer the call on your Bluetooth device ensuring that the Agent Headset is selected as
your audio device
• After nishing your call, press the Call Answer/End button on the headset or end call button on the
Bluetooth device to disconnect. The base Headset in Use LED will turn off.
3.2 Adjusting the Ringing Volume
When the headset is ringing to indicated an incoming call, you can adjust the ring volume with the volume
control buttons located on the headset.
3.3 Muting The Headset Microphone
To mute the headset microphone when on a call, press the Mute button on the headset.
While the headset is in Mute mode, a short beep will be heard on the headset every 8 seconds. Press the
Mute button again to release the mute.
3.4 Headset transmitting volume setting
You can adjust the transmit volume of the headset by using the two buttons located on the bottom of the
headset base.
3.5 Adjusting Headset Receive Volume
Use the volume control buttons on the headset to adjust the receive volume on your headset. You will hear a
beep sound for each volume step Up or Down.
3.6 Out of range and reconnection
You will hear a warning tone in the headset when you walk out of range of the base. The headset will be dis-
connected from the base and the call will be automatically placed on hold. If you move back inside the range
of the base the headset will automatically reconnect and the call will be active again.
NOTE: If you do not move back inside the base range within 5 minutes the call will be disconnected

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3.7 Battery Level Indication
The four LEDs on the top of the headset base indicate the battery level of your headset.
< 20%
20%-40%
40%-60%
60%-80%
80%-100%
3.8 Making A Conference Call
Your Agent Headset allows a second headset to be temporarily connected to the base so that you can have
a three way conference call.
• Setup the call using the primary headset unit.
• Once on the call, place the second Agent headset unit on the base charger.
• After about one second, the headset Call in Progress LED of the new headset will turn on and the
base Headset in Use LED will ash to indicate the headset is registering with base unit.
• Once the registering has completed, the base Headset in Use LED will stop ashing and the
additional headset Call in Progress LED will ash.
• Once the registration has completed, a conrmation sound will be heard on the primary headset.
• Lift the additional headset from the base and it will enter talk mode.
NOTE: The additional headsets will only remain registered to the base for the duration of the call. After the
primary headset has ended the call, the unit will return to its normal state.
The Agent headset also allows you to make a conference call between your normal phone and a PC or Mac
computer. To activate this option hold down the PC button on the base for four seconds. Both the LEDs of
the PC and Telephone buttons will light. If one of the buttons is touch again this function will be switched
off and the headset will return to the mode of the button pressed.

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3.9 Registering headsets to the base
The Agent headsets have an ‘Auto Registration’ feature, which means that if you place a new headset onto
the base which is not the main registered headset, the base will after a few seconds enter Auto Registration
mode which will make the headset on the base station the new main registered headset.
Up to three headsets can be registered permanently to the headset base. You can also register a new head-
set unit to your base using the following manual procedure.
• Press and hold the Telephone button on the headset base for ve seconds to enter the registration
mode. The Telephone LED will ash to indicate it is now in registration mode.
• Press and hold the Call Answer/End button on the headset for ve seconds for the headset to enter
registration mode.
• The headset will now be registered to the base which will take around 10 seconds. When the
registration has completed, the base Telephone LED will stop ashing.
The additional 2 auxiliary headsets can be registered using the same procedure but instead of the Telephone
button, use the microphone ‘Up’ button for headset 2 and the microphone ‘Down’ button for headset 3.
These can be found on the underside of the headset base.
3.10 Using multiple headsets
If you have more than one headset registered to the Agent base, the rst headset to be turned on becomes
the primary headset and takes control of the base. Another headset can then join and leave the call by the
user pressing their headset buttons, but only the primary headset can end the call.
NOTE: Only one of the two additional headsets can connect at any one time.
3.11 Using the Agent headset with Microsoft Skype for Business
When your headset is connected to a PC using the USB cable, it can interact with Microsoft Skype For Busi-
ness communication software installed on your PC. The headset Call Answer/End button can be used to
answer and end a call and if you activate and nish a call using the desktop software the headset will auto-
matically turn on and turn off.
This function can be enable or disable as follows:
To enable Skype For Business - Press USB and microphone Up buttons together for 3 seconds. The USB
LED will ash twice (fast) 6 times to conrm the function is enabled.
To disable MS Lync/Skype For Business - Press USB and microphone Down buttons together for 3 seconds.
The USB LED will ash 6 times to conrm the function is disabled.
Default setting is MS Lync/Skype For Business disabled.

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3.12 Switching Off Auto Pickup Mode
The headset can be programmed to automatically turn on when lifted from the base.
To toggle the feature on, pressing the headset volume Up and Down buttons on the headset together for 3
seconds.
· LED will ash slowly to show Auto Answer ON
· LED will ash quickly to show Auto Answer OFF
Default setting is Auto Answer OFF.
3.13 Overview of audio signals
Action Audio Indication
Low Battery 2 rapid beeps
Nearly Out Of Range 2 beeps
Out of range 2 pitch tone
Back in range 4 rapid beeps
Receiver volume up/down 1 beep
Mute on 2 pitch tone (8 sec repeat)
Mute off 1 beep
Ringer (EH Device) multi tone (2 sec repeat)

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4. Troubleshooting
Q. I have connected my headset base to my telephone terminal but the headset is not working.
A. Make sure that the battery has been properly charged.
Q. The headset is working but I cannot hear telephone calls correctly.
A. Ensure that you have the correct wiring setting by adjusting the Handset Selector switch on the
bottom of the headset base.
Q. When the headset’s Call Answer/End button is pressed, the handset lifter lifts the handset but I can
not hear the call on the headset.
A. Ensure that the headset base is connected to the telephone’s handset port and not the
headset port (if the telephone has one).
Health and safety instructions
Please read the following safety and operational instructions before using your Agent headset product.
Please keep these instructions for your reference. When using this product, these basic safety precautions
and warnings should be followed to reduce the risk of re, electric shock, injury to persons and damage to
property.
General
Operating, charging and storage temperature is 32°F to 104°F (0°C to 40°C).
Warnings
• CHILDREN. Never allow children to play with the product – small parts may be a choking hazard.
• Plug the AC adapter into the outlet nearest the equipment that is easily accessible.
• To reduce the risk of electric shock, explosion or re, use only the supplied charger or Class 2 AC
adapter to charge the headset. Ensure that the voltage rating (e.g. 120V, 60 Hz) corresponds to the
power supply you intend to use.
• For safety reasons always tie back long hair that might get caught in the headset.
• Do not disassemble the product or AC adapter as this may expose you to dangerous voltages or
other risks. Incorrect reassembly can cause electric shock or re when the product is subsequently
used.
• Do not insert anything into the product because this may cause damage to the internal components
or cause injury to you.
• Avoid contact with liquids. Do not locate this product near water, for example, near a bathtub, or sink,
in a wet basement, or near a swimming pool.
• Discontinue use of product and contact Agent Headsets if the product overheats, has a damaged
cord or plug, if the product has been dropped or damaged, or if the product has come into contact
with liquids.
• This product should never be placed over or near a heat register and should not be placed in
locations without which do not have proper ventilation.
• If you experience a skin irritation after using this product, discontinue use & contact Agent Headsets.
• Exposure to high volume sound levels or excessive sound pressure may cause temporary or
permanent damage tot your hearing. Although there is no single volume setting that is appropriate
for everyone, you should always use your headset with the volume set at moderate levels and avoid
prolonged exposure to high volume sound levels. The louder the volume, the less time is required
before your hearing could be affected. You may experience different sound levels when using your
headset with different devices. The device you use and its settings affect the level of sound you hear.
If you experience hearing discomfort, you should stop listening to the device through your headset
and have your hearing checked by your doctor.

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To protect your hearing, some hearing experts suggest you:
1. Set the volume control in a low position before putting your headset on your ears and use as low
volume as possible.
2. Avoid turning up the volume to block out noisy surroundings. Whenever possible, use your headset in
a quiet environment with low background noise.
3. Limit the amount of time you use headsets at high volume levels.
4. Turn the volume down if the sound from the headset prevents you from hearing people speaking near
you.
To avoid the risk of electric shock, explosion, re or leakage of corrosive or toxic chemicals, please observe
the following charging and battery warnings:
Charging warnings
• Use only the charger supplied by Agent to charge the product. Do not use the charger for any other
purpose. Ensure that the voltage rating corresponds to the power supply you intend to use.
• Charge the headset according to the instructions supplied with the unit.
• Plug the AC adapter or charger into an outlet that is near the equipment and will be easily accessible.
• Never charge the battery where the temperature may fall below 0°C (32°F) or rise above 40°C (104°F)
– for example in an unattended motor vehicle.
• Avoid charging the battery while it is unattended.
Headset battery warnings
The headset is equipped with a replaceable battery. To reduce the risk of re or injury to persons read and
follow these instructions.
Do not attempt to open battery in a re. The battery may explode. Check the local laws for disposal instruc-
tions.
Do not open or mutilate the battery. There may be corrosive materials which can cause damage to eyes or
skin and may be toxic if swallowed.
Charge the headset according to the instructions supplied with the headset.
RECYCLING: the battery used in your headset must be recycled or disposed of properly. Contact your local
recycling centre for proper disposal of your headset.

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Important Safety Instructions
Do not use this equipment in places where volatile or explosive materials may be present. This equipment
will be inoperable if mains power fails. For indoor use only.
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of re, electric shock and injury to persons, including the following:
• Do not use this product near water, for example a bath tub, wash bowl, kitchen sink or laundry tub,
in a wet basement or near a swimming pool.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk or electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a
re. They may explode. Check with local codes for possible special disposal instructions.
CAUTION:
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to instructions.
Use only with Agent wireless headset (3.7 V, 200 mAh Li-ion rechargeable battery).
Supplied adaptor with ferrite must be used with this device to ensure compliance with the class B FCC
limits.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference re-
ceived, including interference that may cause undesired operation.
Warning: Changes or modications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

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Note: This equipment has been tested and found to comply with the limits for a class B digital device, pursu-
ant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the follow-
ing measures:
• Reorient or relocated the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
To maintain the compliance with FCC’s RF exposure guideline, place the base unit at least 20 cm from near-
by persons.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
An applicable certication jacks Universal Service Order Codes (USOC) for the equipment is provided (i.e
RJ9) in the packaging with each piece of approved terminal equipment. A plug and jack used to connect this
equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this
product. It is designed to be connected to a compatible modular jack that is also compliant.

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Europe Declaration
This product is CE marked according to the provisions of the R and TTE directive (99/5/EC).
This product is in compliance with the essential requirements and other relevant provisions of the directive
1999/5/EC.
Safety:
EN 62368-1:2014+A11:2017
EMC:
ETSI EN 301 489-1 V2.2.3(2019-11)
ETSI EN 301 489-6 V2.2.1 (2019-04)
ETSI EN 301 489-17 V3.2.3 (2020-07)
EN 55032:2015
EN 55035:2017
EN 61000-3-2:2014
EN 61000-3-3:2013
R F:
EN 301 406 V2.2.2 (2016-09);
ETSI EN 300 328 V2.2.2 (2019-07);
RF Safety:
EN 62479:2010
EN 50663:2017
Only to be used together with the delivered certied AC mains adaptor with a GS mark. This product meets
United Kingdom safety standards. Within the EU this product is intended to be used in Austria, Belgium,
Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain,
Sweden, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia and Slovenia
and within the EFTA in Iceland, Norway and Switzerland.