
FREQUENTLY ASKED QUESTIONS
• Warranty Period
Warranty becomes effective from the date of original purchase and will last for three
(3) years.
• Who’s covered?
This limited warranty is only effective for the original purchaser. It is NOT transferable.
• How to request warranty services?
To obtain the benefit of this warranty, please leave your message online
Our customer service will address your issue in 24hs.
• What will Airthereal do?
- Repair the item.
- Replace the item if repairable.
- Refund under certain circumstances.
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Q: What is Ozone
A: Ozone exists in the ozone layer region of the atmosphere to protect people from
the sun’s ultraviolet radiation. We also sense its fresh and clean smell after
thunderstorms. Now we have Airthereal Ozone Generators to move this nature’s
powerful sterilizer into your home. Ozone (O3) contains three atoms of oxygen.
The third oxygen atom makes ozone extremely reactive, which readily attaches
itself to other molecules. When odors, bacteria or viruses meet ozone, oxidation
reactions occur and both parties are destroyed. Ozone essentially reverts back to
oxygen. That's why it's environment friendly.
Q: Ozone Air Purifier VS Air Filters
A: Air filters are normally the result of a physical process with air. However, ozone air
purifiers produce activated oxygen that removes odors and freshens the air.
Q: Safety Concerns
A: High ozone concentration can be irritating to mucous membranes and the
respiratory system. The right level is when all the generated ozone is being
consumed. This only applies to continuous ozone use in occupied environments-
not for shock treating. With ozone, more is not considered better. Ozone can work
even when humans are not able to smell it.