Alarm Concord 4 User manual

Copyright © 2016 Alarm.com |www.alarm.com |v1.0
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Concord 4 LTE Module |Installation Guide
Concord 4 LTE Module
INSTALLATION GUIDE
Introduction
The LTE Module for Concord 4 enables wireless reporting of all alarms
and other system events from the Interlogix Concord 4 control panel
using the LTE wireless cellular network. The module can be used as the
primary communication path for all alarm signaling, or as a backup to a
telephone line connection to the central monitoring station. The wireless
alarm signaling and routing service is operated by Alarm.com. The
Concord 4 LTE module also features integrated support for Alarm.com’s
emPowerTM solution with built-in Z-Wave capabilities.
The module interfaces with the Concord panel data bus and is powered
by the panel battery or an auxiliary 12 VDC power supply. Status LEDs
on the LTE module indicate bus and cellular network communications.
Contact Information
For additional information and support on Alarm.com products and
services, please visit www.alarm.com/dealer or contact Alarm.com
Technical Support at 1-866-834-0470.
Copyright © 2012 Alarm.com. All rights reserved
Compatibility
The module can be used on Concord 4.0 and higher to enable
Alarm.com’s interactive suite of services. This module is not compatible
with Concord 3.x or below panels.
Account Creation
Before installing the Alarm.com LTE Module in a Concord system, a new
customer account needs to be created with Alarm.com. We recommend
creating the account at least 24 hours in advance of installation to
ensure that the radio is activated prior to installation.
To activate an account go to www.alarm.com/dealer and login. Under
the “Customers” heading at the top left of the page click on “Create New
Customer”. You will need the following customer information to create
the account:
•Customer Name
•Customer Address
•Customer Phone Number
•Customer E-mail
•Preferred login name for the customer
•Alarm.com Module Serial Number
At the end of the account creation process you will be able to print a
Welcome Letter for the customer that has their login information and
temporary password for the Alarm.com website.
Installation Overview & Guidelines
Before beginning the module installation, familiarize yourself with the
following installation guidelines and the location of the module and
troubleshooting LEDs and their function as shown in Figure 1 and Table
2, as they are referenced throughout this guide. Using these tips will
help guarantee a successful module installation.
1) Create the customer account on the Alarm.com Dealer Site at least 24
hours before installation. See Account Creation above.
2) Turn off the “Access Code Lock”feature on the panel. This feature
MUST be off for the system to communicate with Alarm.com.
3) Installation consists of finding a mounting location for optimum
wireless signal strength, mounting the module, wiring the module, and
installing a case tamper (if necessary). Use the LTE Status LEDs on the
module to check the signal strength before you permanently mount the
module to avoid signaling issues after the installation is complete.
4) Power the module off of the battery, not off of the panel (see Wiring
on page 2).
5) Perform a manual phone test (Comm Test) to initiate communication
(see Power up on page 3.)
6) Observe panel power limitations as stipulated below:
•The module draws a maximum of 65 mA (continuous) in PowerSave
Mode and 100 mA (continuous) in Idle Mode and Connected Mode
from the panel. The module can draw up to 1600 mA
(instantaneous peaks) from the panel.
•Do not exceed the panel total output power when using panel
power for bus devices and hardwired sensors (refer to panel
documentation).
•Use four-conductor, 22 or 18 gauge stranded wire to connect the
module to the panel. Table 1 shows the maximum wire length for
each gauge.
Table 1: Maximum wire length
Gauge
Maximum Wire Length
22 gauge
40 ft. (12.2 m)
18 gauge
90ft. (27.4 m)
Figure 1: Main module components
Table 2: Component Descriptions
Component
Function
PWR LED
Indicates module power status.
BUS LED
Indicates data bus activity between the panel and module.
AUTO LED
Indicates module/data transceiver communication.
Gateway Status
LEDs
Indicates the current signal and status of the wireless gateway
module. Only the lower three LEDs are used (See Gateway Status
LEDs on page 4 for more information.)
Wiring terminals
Provides wiring connection to the panel.
Antenna
Connectors
Snap-in MMCX antenna connectors. The larger antenna connects
to connector 1, the smaller antenna connects to connector 2.
Module status
LEDs
Indicates communication with the LTE network, report errors, and
signal strength.
Serial number
A 15-digit number. Only the last 10 digits (after the dash “-“) are
used for account activation.
SIM Card
Required for LTE communication.
Figure 2 on page 2 shows the LTE status LEDs and Table 3 on page 2
describes the LED functions. See Module Status LEDs on page 4 for
more information.
PWR LED
BUS LED
AUTO LED
Gateway
Status LEDs
Wiring
Terminals
Antenna Connector 1
Antenna Connector 2
SIM Card
Serial Number
Orange Z-Wave
Antenna
Module Status LEDs

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Concord 4 LTE Module |Installation Guide
Figure 2: LTE Status LEDs L1-L5
Bottom of LTE Module
Table 3: Module Status LED Functions
LED
Function
L1
Error LED: L1 will flash 1 to 8 times in a four-second interval to ind i ca te
spec i f ic error cond i t io ns such as a network erro r , panel
commu nication erro r , or LTE ra d i o error. See Table 5 on page 4 for a
list of the errors indicated by L1.
L2
Panel communication LED: L2 f la shes every time a data packet is
r e c e ived from the p a ne l
L3
LTE communication LED: L3 f la shes every time a data packet is r e c e ived
from the LTE ra d i o.
L4
LTE signal le v e l LED: L4 f l ashe s 0 to 5 times indicating the module signal
strength, or toggles on/off when communicating w i th the Alarm.com
ser v ers.
L5
Z-Wave Error LED: See Table 6 on page 4 for more information.
Module Installation
Tools and Supplies Needed
You will need the following tools and supplies:
•Small blade and Phillips screwdriver
•Drill and bits for screws and/or anchors
•Wire cutter/stripper
•Four-conductor, 22-gauge or larger stranded wire
•#6 panhead screws (4 included)
•Wall anchors (4 included)
•2 KΩ EOL resistor (included)
Module Location Guidelines
Prior to beginning installation, use the following guidelines to choose a
location for the module:
•Check the signal strength before choosing a location. Perform a
walking signal strength test by powering the module off the battery
directly (connect the GND and +12V terminals). After two minutes,
LTE status LED L4 will flash between one and five times to indicate
the LTE signal strength level (where 5 is the strongest signal).
Alarm.com recommends a signal level of two or higher for proper
operation of the LTE Module.
•Avoid mounting the module in areas with excessive metal or
electrical wiring, such as furnace or utility rooms.
•Locate the module near an outside wall, preferably on an upper
level.
•Do not mount the module gateway inside of the panel’s metal box.
Doing so will negatively impact Z-Wave performance.
•For homes or businesses located in canyons or with hills nearby, it is
necessary to place the antenna higher in the building.
Mounting the Module and Connecting the Antenna
To mount the module:
1) Press down on the top of the enclosure cover (See Figure 3) and set it
aside.
Figure 3: Enclosure Cover
2) The LTE module requires 2 antennas for proper operation. Both
antennas are pre-installed for convenience. The larger antenna will be
connected to antenna connector 1 and the smaller antenna will be
connected to antenna connector 2.
3) For optimal signal strength the antennas should be placed as far
away from the module as possible and as far away from each other as
possible. The recommended antenna orientation is shown in Figure 4
Figure 4: Antenna wire orientation
4) Place the module back plate on the wall at the desired mounting
location, check for level, and mark the three mounting holes and the
wire access area (Figure 4). Be sure to leave room above the back
plate to route the antennas.
5) Set the back plate aside and drill holes at the mounting and wire
access area locations.
6) Use wall anchors where studs are not present and secure the back
plate to the wall with the enclosed screws.
CAUTION: You must be free of static electricity before handling electronic
components. Touch a grounded metal surface before touching the circuit board.
Wiring
To wire the module to the panel, do the following:
1) Remove panel AC Power and disconnect the backup battery. This is
necessary to prevent damaging the panel or module while making
wiring connections.
2) Wire the module to the panel bus and to the battery terminals for
power as shown in Figure 5.
Not e : T h e module can also be powered off th e S up e r B us 2000 two amp
power supply ( 600 -101 9) , but should not be powered d i r e ctly of f t h e pa nel.
Press down here

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Concord 4 LTE Module |Installation Guide
Figure 5: Wiring Terminals
3) If required, connect an input device to the module Z1 and ZCOM
terminals.
Case Tamper Switch Installation (Optional)
If the module is easily accessible, you can add case tamper detection to
activate an alarm or trouble (depending on panel programming) when
the cover is removed.
To install the tamper switch, see Figure 6 and do the following:
1. Slide the reed switch into the plastic holder on the module back plate.
2. Connect a UL Listed reed switch (with a 2 KΩEOL resistor 01-022) to
the module zone input or to any unused hardwired input on the panel.
3. Insert the magnet into the nibs on the top cover and press the magnet
clip down over the magnet until it clicks into place into the cover.
Figure 6: Case tamper switch installation
Power Up
To power up the module and panel and start communication between
them, do the following:
1) Verify that all wiring between the panel and module is correct.
2) Connect the backup battery and restore AC power to the panel.
Note: Whenever the module is added or changed, you must remove panel
power and reapply it for the panel and module to communicate successfully.
3) Enter installer program mode and turn off the “Access Code Lock”
feature (Security menu). This MUST be set to off for the system to
communicate with Alarm.com. The module PWR LED should turn on.
After a few seconds, the module BUS and AUTO LEDs should flash to
indicate successful communication with the panel.
4) Verify that LTE status LED L1 is not flashing any errors (see Module
Status LEDs on page 4). Also, verify that LED L4 is flashing an LTE
signal level of two or higher. Otherwise, relocate the module. If LED
L1 and LED L4 are not flashing, and LED L2 and LED L3 are flashing
together, the module is in PowerSave Mode and the battery needs to
be charged.
5) Perform an installer LTE manual phone test.
At a system touchpad,
•Enter “8” + [installer code] + “3”
•Disarm the panel by entering “1” +[installer code] within 10
seconds of starting the phone test. Before doing the manual
phone test, the bottom red status LED should be on and the
yellow status LED should be flashing. The yellow LED will stay on
solid once the manual phone test is completed.
Note: Do not press any system touchpad buttons during the five to eight
minutes or the time will not set. During this time, the keypad will go in and
out of programming mode and will beep several times.
Gateway Status LEDs
The status LEDs, located on the left side of the module (Figure 1 on page
1) indicate the current signal and status of the Wireless Gateway
Module. The bottom red LED indicates if the module is in range and if it
is registered. The yellow and green LEDs indicate the message status.
The top LED is not used.
Red LED
On: The module is in range and registered with the network.
Off: The module is out of range and not registered with the network.
Blinks: The module is registered with the network, but out of range.
Yellow LED
On: LED on after the first message has been sent by the module and
received by Alarm.com.
Off: LED off until a message has been sent by the module.
Blinks: The first message is being sent by the module.
Green LED
Off: The LED is off as soon as Alarm.com receives a message from the
module (off most of the time).
Blinks: A message is being sent by the module.
Table 4: Status LED Condition Patterns
Condition
Number
Red
LED
Yellow
LED
Green
LED
Condition
1
Off
Off
Off
Module not powered up/not working
2
On
Off
Off
Module in range, first message not sent,
not currently sending message.
3
On
On
Off
Module in range, first message sent, not
currently sending message.
4
On
On
Blinks
Module in range, first message sent,
currently sending message.
5
On
Blinks
Blinks
Module in range, sending first message,
currently sending message.
6
Blinks
On
Blinks
Module out of range, first message sent,
currently sending message.
7
Blinks
On
Off
Module out of range, first message sent,
not currently sending message.
8
Blinks
Blinks
Blinks
Module out of range, sending first
message, currently sending message.
Module Status LEDs
There are five small LTE status LEDs, located at the base of the module
(Figure 2 on page 2).
Concord Control Panel
+ -
12V Battery
24V GND +12V A B
Black Green White
Red Black
- +
10 amp fuse
Red
LTE Module
+12V A B GND
Module Back Plate Module Cover
Magnet
Magnet Clip
Reed switch
2.0 KΩ

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Concord 4 LTE Module |Installation Guide
LED L1 (red)
LED 1 flashes when an error is encountered. The number of flashes is the
error number. If there are two or more errors at the same time, the
errors will be flashes one after the other. The LED will stay off for at least
four seconds between errors. Table 5 describes the errors indicated by
LED L1.
Table 5: Error descriptions
Number
of
Flashes
Error and Solution
1
Module cannot communicate with the panel. Perform a power
cycle on the panel. If the error persists lift the module out of the
panel and re-insert it. If the error is still observed try a different
module. Finally, if that does not fix the problem try a different
panel.
2 then 4
The module provisioning process could not be completed.
2 then 5
The module provisioning process could not be completed because
the module is currently roaming on the carrier’s network.
3
The module is trying to register on the LTE network. If it persists
for more than a few minutes, the module is having problems
registering. Check L4 for signal level. If signal level is lower than 2
bars, change the panel’s location or use a remote antenna option.
4
The module is registered on the LTE network but could not connect
with Alarm.com. Contact Alarm.com Technical Support.
5
Radio portion of the module is not working correctly. If this
persists for more than a few minutes the module may need to be
replaced. This error is extremely rare so verify that the module is
flashing 5 times.
6
This is an error only if it persists for more than a minute.
Otherwise, it’s an indication that the module is fixing an unusual
condition regarding communication with the LTE network.
7
Access Code Lock On: This option MUST be turned off at the panel
(System Programming - 0003) for module to communicate.
8
If it persists, the account may have been set up
incorrectly. Contact Alarm.com Technical Support. You will be
asked to check the serial number of the module.
LED L2 (yellow)
L2 flashes with every communication between the module and the
panel. Normal pattern calls for a series of quick flashes every two
seconds in Idle Mode or four seconds in PowerSave Mode.
It also occasionally flashes in patterns to indicate Z-Wave status. See
Table 6 for a description of various possibilities.
LED L3 (green or yellow)
L3 flashes with every communication between the module and its radio
unit in Idle Mode, and with every communication with Alarm.com in
Connected Mode. In PowerSave Mode, this LED flashes in unison with
LED L2.
LED L4 (green or yellow)
L4 indicates the LTE signal level as a number of flashes (0 to 5 bars). The
number of bars may not correspond to the bars shown on your cell
phone. A level of 5 bars is obtained only in the strongest signal
conditions. Signal level is updated every ten seconds if it fluctuates, or
every 30 seconds if it is fairly stable.
If LED L4 is continuously flashing, the module provisioning process is in
progress. The signal level indication will resume after the process
completes.
If L4 is not flashing it indicates one of the following states:
•The module is in PowerSave Mode
•The module just powered up
•There is no LTE coverage in the area. Alarm.com recommends a
steady signal level of 2 or higher for proper operation of the
module.
In Connected Mode, the LED toggles on and off.
LED L5 (yellow)
L5 indicates Z-Wave errors. The possible signals and what they indicate is
shown in Table 6 .
Table 6: Z-Wave Status & Error Descriptions
LED L2
LED L5
Device Status or
Error
Description
4-blink
Add mode (lasts
120 seconds or
until a device is
added)
In this mode you can add a device
to the local Z-Wave network.
Devices cannot be added to a
network if they are already a part of
a network.
2-blink
Delete mode
(lasts 120
seconds or until a
device is deleted)
In this mode you can delete a
device from a Z-Wave network. A
device can only be in one network
at a time, and must receive a
“delete” command before it can be
learned into a new network.
Solid
Successful add
node/remove
node/ replication
(lasts 60 seconds)
After receiving this signal leave all
devices by the LTE Module for 1
minute. Locks must be left next to
the module for 4 minutes.
Solid
with
one
blink
Add node
attempt failed
because node
already in
network (lasts 60
seconds)
The device you attempted to add to
a network is already in a network,
and must be “deleted” before it can
join a new network.
2-blink
No other nodes
are in the
network (lasts
until a device is
added to the
network)
No devices have been added that
can be controlled by the LTE
Module. See above for instructions
on how to add devices.
5-blink
Learn mode error
(lasts 60 seconds)
The device you attempted to add
into a Z-Wave network was not
successfully added.
6-blink
No Home ID
present (lasts
until the module
connects to
Alarm.com and is
configured)
When the LTE module first
connects to Alarm.com it is
configured with a necessary unique
network ID.
Module States (modes)
There are three module states (modes).
Idle
In Idle Mode, the AC power is up, the battery level is greater than 11.5
volts, and the module is not currently connected to the Alarm.com
servers. This is normal for the module and the most common state.
L1 - Flashes errors, if any.
L2 - Communication with panel
L3 - Communication with radio unit
L4 - Signal level (0 to 5 bars)
L5 –Flashes errors, if any
PowerSave
In PowerSave Mode, the module just powered up, AC power is down, or

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Concord 4 LTE Module |Installation Guide
battery level is less than 11.5 volts. The radio part of the module draws
10 mA in PowerSave Mode. It is fully functional and will go into
Connected Mode as soon as a signal needs to be sent. Performing a
manual phone test will switch the module into Idle Mode and update the
signal level reading.
L1 - Inactive
L2 - Communication with panel
L3 - Same flashing pattern as L2
L4 - Inactive
L5 –Inactive
Connected
In Connected Mode, the module is connected to the Alarm.com servers
and reported an alarm or other condition. The module stays in
Connected Mode for at least six minutes after the last message is
exchanged. Entering Installer Programming mode will cause the module
to go into Idle Mode.
L1 - Flashes errors, if any
L2 - Communication with panel
L3 - Communication with Alarm.com
L4 - Alternates two seconds on, then two seconds off
L5 - Inactive
Troubleshooting/Testing
Tips
•Check LTE status LED L1 to see if it is flashing any errors. See
Table 5 on page 4 for descriptions of the errors indicated.
•If the power LEDs (the green LED at the top of the module in
Figure 1 on page 1) is not on, turn off the panel power and verify
that all wiring is correct.
•If the Module status LEDs (on the left side of the module in
Figure 1 on page 1) do not turn on immediately after initial power
up, be sure you have given enough time for the module to initiate
communication with Alarm.com. You must wait 5 to 8 minutes
after power up for the module to communicate with Alarm.com.
Verify that the “Access Code Lock”feature (in panel memory) is
turned off. “Access Code Lock” MUST be turned off for correct
operation.
Sensors 94, 95, 96
If sensors 94, 95, and 96 are not learned in, after doing a manual
phone test, the text for these sensors will display important
information for troubleshooting purposes. Alarm.com Technical
Support staff may request this information during service calls.
•Sensor 94 text: IMSI number.
•Sensor 95 text: Type of central station reports enabled.
See Table 7 for a reference of the codes displayed.
•Sensor 96 text: Module serial number.
Table 7: Central Station Reporting Bits
B
Phone Test
M
Panel programming
E
Alarms
N
Tamper
F
System trouble
O
Cancels
G
Sensor trouble
P
Normal activity
H
Arming/disarming
Q
Modem on line
J
Sensor bypass
R
Pings
K
AC power failure
V
Panel low battery
L
Phone failure (phone failure will always be reported for alarms and cancels)
Specifications
Table 8: Technical Specifications
Compatibility
Concord panels w i th s o f t w a r e versions 4 . 0 and h i gher
Power
requirements
12 V nominal, 65 mA (continuous) 1600 mA
(instantaneous peaks) maximum (from panel or auxiliary
power supply)
Cellular network
Verizon LTE
Power/data bus
One 4-wire SuperBus 2000 auto addressing power
communication data bus
Indicators
One module/panel communication status LED, one
module power LED, one automation LED, three wireless
communication status LEDs
Operating
Temperature
32 to 120°F (0 to 49°C)
Storage
Temperature
-30 to 140°F (-34 to 60°C)
Humidity
90% relative humidity non-condensing
Case color
Belgian gray
Case material
High-impact, ABS plastic
Regulatory Information
Table 9: Regulatory Listings
Listings
FCC ID: YL6-143450L, IC: 9111A-143450L
This device contains
FCC ID: RI7LE910SV, IC: 5131A-LE910SV
Changes or modifications not expressly approved by Alarm.com can void
the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different form
that which the receiver is connected
•Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions:
(1) This device may not cause interference
(2) This device must accept any interference, including interference that
may cause undesired operation of the device
This equipment complies with the FCC RF radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with a minimum distance of 20 centimeters
between the radiator and your body.