Alcatel-Lucent Enterprise 8068s CE User manual

8068s Cloud Edition DeskPhone
8058s Cloud Edition DeskPhone
8028s Cloud Edition DeskPhone
8018 Cloud Edition DeskPhone
8008 Cloud Edition DeskPhone
User Manual
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Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomic features for more effective communication.
This document describes the services offered by the following sets when connected to an SIP server:
•Alcatel-Lucent 8068s Cloud Edition DeskPhone (8068s CE).
•Alcatel-Lucent 8058s Cloud Edition DeskPhone (8058s CE).
•Alcatel-Lucent 8028s Cloud Edition DeskPhone (8028s CE).
•Alcatel-Lucent 8018 Cloud Edition DeskPhone (8018 CE).
•Alcatel-Lucent 8008 Cloud Edition DeskPhone (8008 CE).
Some features depend on the SIP server you are using. These are indicated below.
The supported SIP servers are:
•Broadsoft
•3CX
•Asterisk
•SipWise
The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a
succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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Some features depend on the type of the set.
8068s CE
8058s CE
8028s CE
8018 CE
8008 CE
IP Phone
Color screen
Monochrome screen
Busy light logo on back shell
Theme (skin)
Bluetooth® handset
Bluetooth® Smart Ready
Compatible with Bluetooth ® headset
USB headset
Jack headset
RJ9 headset*
Two-port Gigabit Ethernet switch with Power
Over Ethernet support
Two-port Fast Ethernet switch with Power
Over Ethernet support
Premium Add-on 10 keys modules
Premium Smart display 14 keys module
Premium add-on 40-key modules
Audio services (hands-free, handset and
headset)
Adjusting the contrast of the display
Ambient light sensor
3rd Party Call Control (3PCC) (Broadsoft)
Peer to peer SIP calls
*Use an adapter RJ9 to connect a jack or usb headset (3GV28177AA).
Note about 3rd Party Call Control (3PCC) - Broadsoft
Your phone is compatible with 3rd Party Call Control. You can manage calls (basic features) from your
computer via a third party application, such as Alcatel-Lucent OpenTouch Conversation for PC. This
feature depends on the configuration of the system and the third party application you are using.
The labels and icons presented in this document are not contractually binding and may be modified without
prior warning.

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1 Getting to know your telephone ............................................................................................................................6
8068s Cloud Edition DeskPhone..........................................................................................................................6
8058s Cloud Edition DeskPhone..........................................................................................................................8
8028s Cloud Edition DeskPhone........................................................................................................................10
8018 Cloud Edition DeskPhone .........................................................................................................................12
8008 Cloud Edition DeskPhone .........................................................................................................................15
Permanent features keys...................................................................................................................................17
Homepage screen..............................................................................................................................................18
Call icons............................................................................................................................................................19
Keyboard............................................................................................................................................................19
Description of the connectors.........................................................................................................................21
ALE Wideband Bluetooth® Handset ................................................................................................................22
ALE Bluetooth® Handset..................................................................................................................................24
Install a comfort wired handset ......................................................................................................................26
2 Contacts management .........................................................................................................................................27
Local directory ...................................................................................................................................................27
Contact card ......................................................................................................................................................28
3 Speed dial management.......................................................................................................................................30
Make call using speed dial.................................................................................................................................30
Presence (Broadsoft) .........................................................................................................................................30
4 Using your telephone ...........................................................................................................................................31
Information about the phone............................................................................................................................31
Manage the call log ...........................................................................................................................................31
Calling by number..............................................................................................................................................33
Making a peer to peer SIP call ...........................................................................................................................33
Calling by name .................................................................................................................................................34
Call from call log ................................................................................................................................................34
Calling using your personal directory................................................................................................................34
Calling using speed dial key...............................................................................................................................35
Receiving a call ..................................................................................................................................................35
Switching between audio modes ....................................................................................................................35
Activating the loudspeaker during a conversation (handset lifted)................................................................36
Redialing ..........................................................................................................................................................36
Sending DTMF signals......................................................................................................................................36
Mute, so that your contact cannot hear you ..................................................................................................36
Interphony (Auto answer) ...............................................................................................................................37
Lock / unlock your telephone..........................................................................................................................37
5 During a conversation...........................................................................................................................................38
Making a second call during a conversation .....................................................................................................38
Answering a second call during a conversation ................................................................................................38
To cancel your second call and recover the first...............................................................................................39
Placing a call on hold (hold)...............................................................................................................................39
Switching between calls (Broker call)................................................................................................................39
Transferring a call ..............................................................................................................................................39
Three-way conference with internal and/or external contacts (conference)...................................................40
Talk simultaneously to more than 2 contacts (Broadsoft) ................................................................................40
Hide your phone number (Broadsoft)...............................................................................................................40
6 Keep in touch........................................................................................................................................................41
Do not disturb....................................................................................................................................................41
Forwarding to a number or voicemail...............................................................................................................41
Cancelling all forwards ......................................................................................................................................42
Listen to your voicemail.....................................................................................................................................42

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7 Programming your telephone ..............................................................................................................................43
Adjusting the audio functions ...........................................................................................................................43
Adjust ringer volume while a call arrives ..........................................................................................................44
Configuring the welcome page..........................................................................................................................44
Selecting language.............................................................................................................................................44
Adjusting the contrast of the display (8028s CE, 8018 CE, 8008 CE).................................................................44
Adjusting the brightness of the deskphone ......................................................................................................44
Programmable keys (8028s CE, 8018 CE, Add-on module)...............................................................................45
Install a jack accessory (headset, hands-free, loudspeaker) .............................................................................46
Install a USB accessory (Headset, Handsfree, Loudspeaker).............................................................................46
Install a RJ9 headset (8008 CE)........................................................................................................................46
Manage connected devices.............................................................................................................................46
Installing a Bluetooth® device .........................................................................................................................47
Remove a Bluetooth® ® device........................................................................................................................48
Consult your paired Bluetooth® ® devices ......................................................................................................48
Consult your Bluetooth® parameters..............................................................................................................48
Configure your phone for teleworking............................................................................................................48
Contacting your administrator (Technical support) ........................................................................................53
8 Accessories ...........................................................................................................................................................54
List of accessories ..............................................................................................................................................54
8115/8125 Audioffice........................................................................................................................................55
USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) ...................................60
External ringing interface module (MWS 3GV28050AA) ..................................................................................62
Wall mounting kit ..............................................................................................................................................64
Connect a 3 pole jack headset...........................................................................................................................67
Alcatel-Lucent Enterprise Application Partner Program ...................................................................................68
9 Technical specifications........................................................................................................................................69
10 Ordering information..........................................................................................................................................72
11 Guarantee and clauses .......................................................................................................................................73
Safety Instructions...........................................................................................................................................73
Regulatory Statements....................................................................................................................................74

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1 Getting to know your telephone
8068s Cloud Edition DeskPhone
This phone is part of the IP phone range. With its color display associated to 10 dedicated functions keys,
and an intuitive navigation key, the 8068s Cloud Edition DeskPhone delivers a great user experience and
great conversation convenience with an outstanding audio quality in either hands-free mode or using the
comfort handset. Your experience is additionally improved with its Bluetooth® handset or other Bluetooth®
accessories. It is 'Bluetooth® Smart Ready'. You can personalize the phone by selecting a theme (skin). It is
compatible with teleworking. Consequently, it is perfect for use at your office in your enterprise or at home
(teleworking).
1.1.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Color display with auto brightness adjustment which
enhances user experience and saves power (ambient
light sensor).
3
10 dedicated functions keys.
4
Navigation.
5
Permanent feature keys: quick access to the phone's
main features.
6
Bluetooth® wireless handset.
Wired handset.
7
3.5 mm, 4 pole jack (TRRS standards: CTIA).
8
An adjustable and stable foot.
9
Wideband loudspeaker for optimized sound.
1.1.2 Main screen and navigation keys
Top bar (date, time, status icons)
Open Menu.
Display the page by selecting
the corresponding tab.
The default homepage shows
information about the phone
(name, number, number of
missed calls, number of new
messages, forwarding
status).
Right navigator:
Open the menu to access features for configuring the phone or managing calls.
OK key:
Use this key to validate your choices and options while programming or configuring (Short
press). Used to access features for managing the call log such as delete a log, delete all
logs, display missed calls only and acknowledge missed calls (In idle state).
Left-right navigator:
Used to move from one page to another and display information about current calls (call in
progress, calls on hold, incoming call).

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Up-down navigator:
When information extends over more than one page, use the down navigation key to
display the next page. Use the up navigation key to display the previous page.
Back/Exit key:
Use this key to go back to the previous step.
Use this key to delete one number or character at a time.
1.1.3 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Incoming call and
conversation
presentation screen
Softkeys: actions available
depending on the call
status (when presentation
screen is not displayed)
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress,
call on hold, arrival of new call). When a call is in progress, use the left-right navigator to
look at calls on hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be
available between a call in progress or on hold and an incoming call.
Press the key in front of the label to select the corresponding feature.
You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on
the menu. Retrieve the call management screen by selecting the 'call in progress' icon.
1.1.4 Change the theme (skin) of your phone
•The phone is in idle state.
•Select the settings icon from the phone menu
(see the navigation section of your phone model).
•Press the keys associated with: Phone Display
Skin.
•Select the desired new theme from the list (Classical,
Rainbow).
•
Changing the theme may take a few seconds.

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1.1.5 Busy light logo on back shell
The logo on back shell can be illuminated. The color changes when you are busy.
•The phone is in idle state.
•Select the settings icon from the phone menu (see the navigation
section of your phone model).
•Press the keys associated with: Phone Display Busy light
•Activate or deactivate the logo LED feature.
•
1.1.6 Bluetooth Smart Ready
Your phone is 'Bluetooth® Smart Ready'. It can receive and share Bluetooth® signals from
various Bluetooth® devices (Bluetooth® and Bluetooth® Smart or Low-energy devices). It is ready for
future services available on the fly in a subsequent software upgrade. This feature can be deactivated by
the administrator.
8058s Cloud Edition DeskPhone
This phone is part of the IP phone range. With its color display associated to 10 dedicated functions
keys, and an intuitive navigation key, the 8058s Cloud Edition DeskPhone delivers a great user
experience and great conversation convenience with an outstanding audio quality in either hands-free
mode or using the comfort handset. It provides high audio fidelity for telephone calls either in hands-free
mode or using the comfort handset. You can personalize the phone by selecting a theme (skin). It is
compatible with teleworking. Consequently, it is perfect for use at your office in your enterprise or at
home (teleworking).
1.2.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Color display with auto brightness adjustment which
enhances user experience and saves power (ambient
light sensor).
3
10 dedicated functions keys.
4
Navigation.
5
Permanent feature keys: quick access to the phone's
main features.
6
Wired handset.
7
3.5 mm, 4 pole jack (TRRS standards: CTIA).
8
An adjustable and stable foot.
9
Wideband loudspeaker for optimized sound.

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1.2.2 Main screen and navigation keys
Top bar (date, time, status icons)
Open Menu.
Display the page by selecting
the corresponding tab
The default homepage shows
information about the phone
(name, number, number of
missed calls, number of new
messages, forwarding status).
Right navigator:
Open the menu to access features for configuring the phone or managing calls.
OK key:
Use this key to validate your choices and options while programming or configuring (Short
press). Used to access features for managing the call log such as delete a log, delete all
logs, display missed calls only and acknowledge missed calls (In idle state).
Left-right navigator:
Used to move from one page to another and display information about current calls (call in
progress, calls on hold, incoming call).
Up-down navigator:
When information extends over more than one page, use the down navigation key to
display the next page. Use the up navigation key to display the previous page.
Back/Exit key:
Use this key to go back to the previous step.
Use this key to delete one number or character at a time.
1.2.3 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Incoming call and
conversation
presentation screen
Softkeys: actions available
depending on the call
status (when presentation
screen is not displayed)
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress,
call on hold, arrival of new call). When a call is in progress, use the left-right navigator to
look at calls on hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be
available between a call in progress or on hold and an incoming call.
Press the key in front of the label to select the corresponding feature.
You can select another page, 'consult history' for example, whilst the call is in progress by selecting it on
the menu. Retrieve the call management screen by selecting the 'call in progress' icon.

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1.2.4 Change the theme (skin) of your phone
•The phone is in idle state.
•Select the settings icon from the phone menu
(see the navigation section of your phone model).
•Press the keys associated with: Phone Display
Skin.
•Select the desired new theme from the list (Classical,
Rainbow).
•
Changing the theme may take a few seconds.
1.2.5 Busy light logo on back shell
The logo on back shell can be illuminated. The color changes when you are busy.
•The phone is in idle state.
•Select the settings icon from the phone menu (see the navigation
section of your phone model).
•Press the keys associated with: Phone Display Busy light
•Activate or deactivate the logo LED feature.
•
8028s Cloud Edition DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8028s Cloud Edition DeskPhone provides 4
programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It
provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset. It is
compatible with teleworking. Consequently, it is perfect for use at your office in your enterprise or at home
(teleworking).
1.3.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the
phone's main features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
An adjustable and stable foot.
10
Loudspeaker.